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About the Role We’re seeking a sharp, trusted, and highly autonomous Enterprise Solutions Engineer, EMEA Channel to help drive NinjaOne’s expansion into the enterprise market. This is a builder role—your chance to shape how we engage complex accounts, scale technical wins, and define what great looks like in enterprise pre-sales. You’ll own the full technical sales cycle—from discovery and architecture through proof-of-concept and implementation—while partnering closely with AEs to influence deal strategy and deliver real-world impact. You won’t just run demos—you’ll build the playbooks, tools, and repeatable processes that help us scale. If you’ve done this before in B2B SaaS, thrive in high-stakes environments, and want your work to directly shape the next chapter of NinjaOne’s growth, we’d love to hear from you. Location - Remote, anywhere in the UK Travel Requirements - ~50%, including strategic customer meetings, industry events, and team collaboration. What You’ll Be Doing • Own the full pre-sales technical experience for Enterprise Partners, Channel, MSPs, and Customers. This will include product demonstrations, architecture design, and key customer engagements to drive deal success, • Represent NinjaOne at enterprise-facing industry events, conferences, and customer forums. Support the review and alignment of technical content within RFPs and RFIs without owning full proposal management • Partner with Training and Customer Success teams to accelerate time-to-value and ensure long-term adoption success, • Serve as a strategic voice between Sales and Product—surfacing feedback, identifying feature gaps, and influencing roadmap direction, • Build and maintain reusable technical assets including lab environments, demo flows, battlecards, and scripts to support a scalable AE-to-SE model, • Collaborate closely with Account Executives and Sales Leadership to drive growth and align technical value to business goals, • Help shape the future of the Enterprise SE function as a founding member of the team, contributing to playbooks, processes, and cross-functional alignment. Technical Requirements • Proficiency in Windows environments (registry, services, performance troubleshooting), • Familiarity with Linux/macOS systems and basic command-line troubleshooting, • Strong understanding of networking concepts, including DNS, VPNs, firewalls, and endpoint protections, • Hands-on experience with ITSM platforms and endpoint lifecycle management, • Scripting experience in PowerShell, Bash, and/or VBScript is preferred, • Comfortable navigating complex IT ecosystems and integrating with existing infrastructure, • Experience with Salesforce, Jira, Highspot, or equivalent systems is required. About You • 5+ years in a pre-sales engineering, solutions architecture, or technical consulting role supporting enterprise B2B SaaS customers, • Brings deep domain knowledge in enterprise IT operations, RMM, endpoint management, and ITSM-adjacent platforms, • Evolved from a technical background (e.g. TAM, Support, Systems engineer), with practical insight into IT operations at scale, • Strong communicator with executive presence—able to tailor messaging for admins, architects, and senior business stakeholders, • Understands how IT teams evaluate, implement, and scale solutions—along with insight into the limitations of legacy platforms and the shift toward unified, modern alternatives, • Known for high emotional intelligence, technical credibility, and a customer-first mindset, • Operates well in ambiguity and brings a builder’s mentality to scaling people, processes, and tools, • Bachelor’s degree preferred but not required, • Technical certifications (e.g. CISSP, Security+, cloud architecture) are a plus, • Fluent in English required. Additional fluent languages (German, French) are a plus. About Us NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. What You’ll Love Our flexible working hours with remote office options enable you to successfully balance your personal life and your job You are insured through AXA Private Medical Insurance (PMI) Enjoy a gym membership discount, access to EAP, Second Opinion Service, Working Body Service & Canada Life Benefit from Group Income Protection WeCare (virtual services) & Lifeworks App (discounts and cashback) Grow personally and professionally with one of the fastest growing companies Develop your skills through our renowned training platform Receive competitive compensation Collaborate with a curious, kind, international and intercultural workforce Additional Information This position is NOT eligible for Visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #LI-RS1#LI-Remote

BI Analyst About iProov iProov provides science-based biometric solutions that enable the world’s most security-conscious organizations to streamline secure remote onboarding and authentication for digital and physical access. Our award-winning liveness technology and iSOC offer unmatched resilience against deepfakes and generative AI threats while ensuring effortless, scalable user experiences. Trusted by leading governments and enterprises, including the U.S. Department of Homeland Security, U.K. Home Office, GovTech Singapore, ING, and UBS, iProov sets the standard in biometric identity assurance. This global trust is built not only on our technology but on the strength of the people behind it. For us, diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included, and their talents are nurtured, empowering them to contribute fully to our purpose. The Role Reports to: Head of Data Analytics & Business Intelligence Location: WeWork HQ Waterloo (London) - Hybrid (At least once per week) Comp: Negotiable (Base) + Company Performance Bonus (10%) + Share Options + UK iProov Benefits As our Business Intelligence Analyst, you will be the engine of the team's reporting layer, the person who makes trustworthy data accessible to the whole business. You will turn well-designed analyses into dashboards people rely on every day, own the accuracy and upkeep of our reporting, and be the responsive first point of contact for the questions stakeholders need answered quickly. You'll work closely with the Senior Data Analyst on the analytical side and the Analytics Engineer on the modelling side, taking increasing ownership of dashboard design and development over time. • Build and maintain dashboards and reporting: Develop dashboards in Looker — bringing to life the insight-driven designs shaped with the Senior Data Analyst — and own their ongoing accuracy, maintenance, and iteration., • Own recurring reporting: Run and improve the team's regular reporting cadence, making sure numbers are consistent, timely, and clearly presented., • Be the responsive front door: Handle standard ad-hoc analytical requests, giving stakeholders quick, reliable answers and routing deeper questions appropriately., • Keep the business self-serving: Own the consumer-facing data dictionary and documentation so stakeholders can find and trust the metrics they need., • Work within the semantic layer: Build on the LookML models and semantic layer owned by the Analytics Engineer, following and helping refine reporting conventions and standards., • Safeguard data quality: Spot inconsistencies in reporting and flag issues upstream so they get fixed at the source., • 3+ years of experience in a data or BI analyst role, with a track record of delivering reporting and dashboards that the business relies on., • Strong SQL for querying and shaping data, and confidence working independently across a data warehouse., • Hands-on experience building and maintaining dashboards in Looker (or a comparable BI tool such as Tableau or Power BI), with a good eye for clear data visualisation., • Strong attention to detail and a genuine care for data accuracy., • Clear communication with business stakeholders, and the ability to translate a request into the right report. You’ll stand out if you have • Google Cloud Platform (GCP), especially BigQuery., • LookML development., • Python for data manipulation and automation., • Exposure to transformation tooling (dbt / Dataform)., • Curiosity about statistics and experimentation, a natural growth path toward the Senior Data Analyst track., • 25 days Annual Leave, plus 8 Bank Holidays (more holiday with service - up to an extra 5 days off per year based on your continuous service), • Growth Shares allocated after passing probation (6 months of service), • Salary sacrifice schemes including: Pension, Cycle To Work and Electric Car Scheme, • Nursery Sacrifice Scheme, • Work Overseas Perk - Work globally for up to 2 weeks, • Life Assurance, • SmartHealth - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family, • Benefit from personalized 1:1 career coaching with our in-house Occupational Psychologist, • Award winning L&D platform with personal allocated training budgets, • Enhanced paid family leave, • Pension - 5% employee, 3% employer, • Flexible hybrid working environment, • Free Barista Coffee/Tea, biscuits with fruit in the WeWork office, • Free access to WeWork discounts and free online well-being sessions, • Vitality Health - a range of options available on this below The Vitality Programme includes a number of reward benefits that all employees have access to as part of the plan, for example • Private Health cover including Dental, Optical, and Audiology, • 50% off monthly gym memberships, • Apple watches significantly discounted based member vitality status, • Half price trainers with Runners Need, • Weekly rewards – Free coffee with Café Nero, • Monthly rewards – Free Cinema ticket, • Discounts on travel with Expedia (hotels) and Mr & Mrs Smith with discounts getting greater throughout the year based on a members vitality status, • Amazon prime free months based on activity, • Up to 25% cashback at Waitrose when buying healthy foods, • 75% off stays at Champneys Health Spas, • Allen Carr’s £299 no smoking programme for free, • Access to Vitality Healthy Mind with 30% off Headspace subscriptions and the ability to earn Vitality points for using Buddhify, Calm and Headspace, • Discounts on Weight Watchers, • 50%-80% off Comprehensive Private Health screenings Our Culture & Recruitment Process At iProov, we're incredibly proud of the culture we've carefully curated. Our culture enables diverse thought, curiosity and innovation. Our team strives to do everything to the highest standard possible to achieve the remarkable. To do that we need different perspectives, experiences and ideas alongside an environment where these are welcomed - we want everyone to feel confident in bringing their full capabilities to work. We firmly believe psychological safety is key to building and nurturing great teams. We’re a small and dynamic company, that means having the right skills is important, and we know that our best work emerges when people feel secure, welcomed and respected. As an equal opportunities employer, we encourage applications from people of all backgrounds. We’re committed to building a workforce that is representative of the people we serve. We will not put someone at a disadvantage or treat them less favourably because of race, color, national origin, ancestry, age, disability, creed, religion or belief, sex, sexual orientation, gender reassignment, marriage or civil partnership, or pregnancy and maternity. Our goal is to find people who are passionate about creating a safer, more secure world Our recruitment process is designed to be fair and transparent, focusing solely on your qualifications, competence, and suitability for the role. We review all applications carefully and will be in touch with shortlisted candidates regarding the next steps in our interview process. If you need an adjustment for a disability or any other reason during the hiring process, please send a request to _

Salary: £55,000 - £65,000 per annum Employment type: Permanent Hours per week: 37 Reporting into: Lead Integration Developer Department: IT Click here to read the and view our This role operates primarily on a remote working arrangement that will require little to no travel into our Coventry head office or local campus. Our working model arrangements are a non-contractual benefit so please note that an Arden work location is added to our employment contracts. About Arden University: We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education. There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations. About our Department: This Software Engineer role sits within the Cloud Platform team as part of the wider IT Department. The Team is responsible for the design, development and continuous enhancement of the organisation's middleware solutions and integration services. The wider IT team is made up of around 60 employees with a vast range of skills from Software Development to IT Operations and IT Security. Our IT Department values employee development and we have lots of great examples of employee progression and promotions within the team. About the Opportunity: The role plays a critical part in enabling reliable message delivery, translation and validation between core business platforms through the ownership of a robust, scalable and future proof middleware products. By embedding complex and non-standard requirements within a flexible middleware framework, the role empowers the business to unlock advanced capabilities and realise process improvements that would otherwise be difficult to achieve. Their work drives the organisation’s evolution toward a well-architected, seamlessly integrated ecosystem of products and services. The role also carries operational responsibility for the performance and reliability of the middleware platform in production, including the delivery of secure and compliant integrations that meet internal standards and industry best practices. Working closely with development teams, product managers, and other stakeholders, the Software Engineer (Cloud & Integration) ensures that integration solutions are aligned with both technical objectives and evolving business needs. About You: Essential requirements: Deep working knowledge of relevant AWS services; primarily Lambda, API Gateway, SNS/SQS, S3, DynamoDB, IAM and CloudWatch. Solid understanding of software development principles, including design patterns, architecture, and methodologies - particularly in middleware and service integration. Practical knowledge of event-driven architectures, leveraging services such as SNS, SQS, and Lambda triggers Hands-on experience working in a DevOps environment, utilizing infrastructure as code (IaC), automation, and CI/CD pipelines. Proficiency in writing and debugging code using TypeScript (Node.js) and Python. Experience with monitoring, logging, and observability tools such as Grafana, Prometheus, and AWS CloudWatch. Proficiency with Infrastructure as Code (IaC) tools, particularly AWS CDK and Terraform. Exposure to unit testing, integration testing, and automated test frameworks. Practical experience with Git-based workflows and operational methodologies such as GitOps. Proven experience designing and developing robust, scalable serverless applications in the cloud. Experience integrating with managed databases such as DynamoDB, Amazon RDS (MySQL/PostgreSQL), or similar. Desirable requirements: Experience working within a security framework such as PCI DSS, Cyber Essentials, and ISO 27001, ensuring compliance and security best practices are met. Experience working with agile methodologies, collaborating in sprints, managing releases, and delivering incremental, high-quality software. Hands-on experience with Azure services, including Resource Groups, Service Bus, Azure Logic Apps, Function Apps, API Management. Why Arden: At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from: 30 days holiday + bank holidays on-top, and even a Christmas closure! A generous Aviva pension plan, company contributions starting from 7% SimplyHealth plan option Private Medical Insurance coverage (applies to certain job roles) Access to Perkbox benefits Study any Arden course for free, with a discount for all family and friends Plus, other _ Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education Our Values: Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you. There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations. Closing Date: 20th Aug We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible. If you are a current Arden student or have an upcoming course with us, you are not eligible to apply for Student Experience roles due to a conflict of interest related to system access. Equity, Diversity & Inclusion: Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role. If you wish to be considered under this scheme, you can indicate via the application form below. By doing so, you are also consenting for this information to be shared with the hiring team. For more details on what qualifies as a disability under the Disability Equality Act 2010, please refer to _ here. As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups. Sponsorship statement: Please be aware that some roles may not meet the points requirement for a sponsored Skilled Worker visa under the points-based immigration system. However, we welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route.

Level: P4 Location: United Kingdom | Remote Department: Direct Sales | International | Enterprise Reports To: _ Type: Permanent | Full-Time At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights. Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency. Trusted by over 30,000 locations across 32+ countries - including brands like McDonald’s and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats. We're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started! We are seeking an experienced Account Executive, Enterprise to join our growing UK-based Sales Team. You will play a pivotal role in driving our EMEA. You’ll bring experience selling into Retail, Quick-Service Restaurants (QSR), or Hospitality and understand the operational challenges faced by multi-location businesses, from loss prevention and security to operational consistency and visibility across locations. You will own the full sales cycle, developing new opportunities, building relationships with key decision-makers, and helping prospective customers understand how Solink can deliver measurable business value across their operations. Your success in this role will directly impact our growth and market presence across the region. If you’re a proven seller who understands multi-site customers, thrives in complex sales environments, and knows how to turn operational challenges into compelling business cases, we’d love to hear from you Develop Your Territory: Identify and prioritize target accounts across Retail, QSR, Hospitality, and other multi-location businesses within your territory, building strategic plans that drive engagement and revenue growth. Build Key Relationships: Proactively identify, develop, and nurture relationships with champions, decision-makers, and key influencers across functions such as Operations, Loss Prevention, Security, IT, Finance, and executive leadership. Own the Full Sales Cycle: Manage opportunities from initial outreach through close, including prospecting, discovery, demos, business cases, negotiations, and final contracts. Understand the Customer’s Business: Develop a strong understanding of each prospect’s operational environment and connect Solink’s capabilities to business priorities such as reducing loss, improving security, increasing operational visibility, and driving consistency across locations. Drive Pipeline & Forecasting: Build and maintain a healthy pipeline while delivering reliable forecasts through disciplined opportunity management and deal progression. Collaborate Cross-Functionally: Partner closely with Sales Engineering, Product, Marketing, Customer Success and other internal teams to align customer needs with tailored solutions and deliver a compelling buyer experience. Articulate Value Clearly: Translate Solink’s technical capabilities into measurable business outcomes for both technical and non-technical stakeholders. Engage In-Person: Travel occasionally to meet with prospects and customers across the UK and Northern Europe for meetings, industry events, and field sales opportunities. This is a P4 level role. At Solink, individuals at this level are experienced contributors who operate with a high degree of autonomy within their area of expertise. They lead complex initiatives, influence outcomes across teams, and use their expertise to raise the effectiveness of those around them. In this role, you’ll be expected to: Strategically own and develop your territory, leading complex, multi-stakeholder sales cycles and consistently delivering against pipeline, forecast, and revenue commitments. Anticipate risks and blockers, proactively developing solutions and aligning the right internal and customer stakeholders to keep opportunities moving forward. Build trusted relationships with senior and executive stakeholders, translating complex operational challenges into compelling solutions and measurable business outcomes. Partner strategically across Sales Engineering, Product, Marketing, Customer Success, and other teams, representing customer and market perspectives and influencing strong cross-functional outcomes. Raise team effectiveness by sharing expertise, coaching peers through complex opportunities, contributing scalable sales practices and resources, and continuously applying feedback and industry learnings. Your territory consistently generates a healthy pipeline and delivers against revenue targets. Complex, multi-stakeholder opportunities progress with clear strategy, strong internal alignment, and predictable execution. Customers and prospects view you as a trusted advisor who understands their business and connects Solink’s capabilities to measurable outcomes. Your pipeline and forecasts are accurate, disciplined, and provide clear visibility into risks, opportunities, and expected results. Cross-functional partners trust you to bring the right people together, represent customer needs effectively, and drive opportunities forward. Your expertise, market insights, and best practices strengthen how the broader team sells and succeeds internationally. Must-Have: Relevant Industry Experience: You have demonstrated success selling technology, SaaS, security, or operational solutions into at least one of the following verticals: Retail, Quick-Service Restaurants (QSR), or Hospitality. You understand the needs and buying dynamics of multi-location organizations within these industries. Proven Sales Performer: You bring 5+ years of quota-carrying B2B sales experience and a track record of consistently achieving or exceeding revenue targets. Multi-Site Selling Experience: You have experience selling to organizations operating across multiple physical locations and can navigate the operational, technical, and commercial complexity that comes with these environments. EMEA Market Expertise: You have experience selling within EMEA, particularly the UK and Northern Europe, and are comfortable traveling occasionally to build relationships and close opportunities. Full-Cycle SaaS Closer: You excel at prospecting, qualifying, and managing the complete sales cycle. You’re confident in closing multi-stakeholder opportunities directly with customers. Strategic & Consultative: You’re skilled at navigating complex sales cycles, leading meaningful discovery, tailoring demonstrations, developing business cases, and connecting solutions to measurable customer outcomes. Executive Communicator: You’re comfortable engaging everyone from operational leaders and technical stakeholders to C-suite executives, adapting your communication style to influence and educate across the organization. Self-Driven & Autonomous: You thrive in remote, high-growth environments. You take ownership, move with urgency, and proactively drive opportunities forward. Trust Builder: You build relationships authentically and use emotional intelligence to understand customer needs, internal dynamics, and decision-making processes. Coachability + Growth Mindset: You actively seek feedback, continuously improve your craft, and are motivated to raise your level of performance. Nice-to-Have: Security Industry Experience: Experience selling video surveillance, physical security, loss prevention, VSaaS, or related technologies is a strong advantage. Channel-Ready: Experience working with or alongside channel partners, integrators, or technology partners is an asset. Tech-Savvy Seller: You’re comfortable using tools such as Salesforce, HubSpot, Gong, and LinkedIn Sales Navigator to prospect, manage opportunities, and improve your effectiveness. Process-Oriented & Precise: You follow structured sales methodologies such as MEDDPICC, manage your pipeline with rigor, and consistently deliver accurate forecasts. Candidates must undergo a criminal records check upon hire; Be a British Citizen, or eligible to work in the United Kingdom. Be willing to comply with Solink’s own security policies and standards. The salary range for this role is £138,000 - £148,320 GBP. We determine compensation based on the experience, skills, and impact you bring to the role. For this position, we are hiring within the developing range. Candidates in this range will demonstrate the foundational knowledge, skills, and competencies needed to be successful in the role, with opportunities to deepen their expertise and capability after joining Solink. They are expected to take ownership of their development, apply feedback, and progressively build toward full proficiency in the role with experience and support. We do things the Solink way: Act with URGENCY – Our customers move fast, so we do too. Deliver with QUALITY – We sweat the details and hold a high bar. Win with TEAM – No egos. Just outcomes, built together. Lead with TRUST – We earn it through clarity, consistency, and care. These aren’t just words—they shape how we hire, lead, and grow. We’re not just building tech - we’re building a place where great people do great work. Clarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we’re upfront about what’s required. Meaningful equity: Every full-time, permanent employee has a stake in our growth. Comprehensive benefits: A stellar benefits package, ensuring you're fully supported with anything you need. Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs. Growth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar - together. Candid culture: Clear expectations, honest feedback, and no politics. Social connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun. We respect your time and value transparency. Here’s a general idea of what to expect: Recruiter Screen with our Talent Partner (30-45 minutes) Interview with Head of International Sales (45-60 minutes) Practical Assessment Panel Interview with cross-functional team members (~60 minutes) Offer & onboarding Submit your resume and a short cover letter via our [_]. Let us know what excites you about this role, and how you’d help move Solink forward. #LI-UK #LI-PRO

Senior Machine Learning Engineer UK or Poland (Remote or Hybrid, it’s up to you!) Dependent on experience Be part of our success with the opportunity to join our company equity scheme Our Perks ❤️ Monthly Health & Wellness budget, increasing with length of service Annual Learning and Development budget, increasing with length of service ‍♂️ Flexible working in a choice-first environment - we trust the way you want to work! ️ Work From Home Allowance 25 Holiday Days + your local bank holidays, plus an extra day for every year of service Your birthday off Enhanced Family Leave (UK Only), Fertility Leave, and Neonatal Leave ⚕️ Optional Healthcare Plan Life & income protection (Location dependent) Employee Assistance Programme (UK Only) The opportunity to share in the company’s success through options If you’re in London, a dog-friendly office with great classes, events, and a rooftop terrace ‍♀️ The Role ‍♀️ Our mission is to help large successful brands like Uber, Amazon, Wise, HelloFresh (and more!) put their customers at the centre of everything they do. Using best-in-class tech in a fast-developing AI space, our Customer Experience Intelligence platform continuously analyses explicit and implicit feedback to enable our clients to identify what they should do next. We're hiring a Senior Machine Learning Engineer to join the team and help build and ship the next generation of that stack. What you'll be doing: Unlike many companies, we use our own custom models, specialised for customer feedback, across various parts of the stack: extraction, retrieval, reranking, summarisation, and sentiment analysis. We are also pragmatic and understand that the right solution can be a combination of off-the-shelf LLMs, bespoke fine-tuned models, and sometimes techniques that utilise no LLM at all. This means you will: Train, evaluate, and iterate on ML models and agentic systems for customer feedback, including owning our custom fine-tuning pipelines. Run experiments end-to-end, track results rigorously, and make clear recommendations on what to ship, iterate, or retire. Build and maintain LLM-powered features: retrieval pipelines, reranking systems, insight agents, data mining agents, and automated taxonomy generation. Design and run robust evaluation frameworks: build test sets, define metrics, evaluate non-deterministic systems, handle class imbalance, and automate checkpoint comparisons. Improve and extend semantic search and retrieval, evolving from embedding-based approaches toward more advanced methods. Write production-quality code and collaborate closely with Engineering on productionisation, model serving, data pipelines, and monitoring. Work with Product and Commercial teams to translate business needs into practical ML solutions, and support client evaluations and accuracy benchmarking. Mentor team members, review code and research, and bring relevant advances from the literature into the product. What you’ll need: A deep working knowledge of transformer architectures. Strong PyTorch skills, with the ability to write custom training loops, modify model architectures, and debug issues at the tensor level. Ideally, experience with parameter-efficient fine-tuning techniques such as LoRA Extensive experience working with large-scale, messy real-world text data, including classification, extraction, embeddings, re-rankers, clustering, and search. Experience in instruction fine-tuning and serving language models, familiarity with frameworks such as vLLM, DeepSpeed, or similar tools A solid grounding in classical ML and statistics, and the judgement to choose simpler methods when they’re the right solution. Practical experience building with GenAI and agentic patterns. Excellent communication skills and confidence translating complex technical concepts for non-technical audiences (and vice versa!). Technical curiosity and a keen interest in AI – a love of experimenting to make the most of available technology. High ownership and initiative, with the ability to identify problems, prioritise effectively, and drive solutions forward. ➕It would be a bonus if you: MSc/PhD in Computer Science, Machine Learning, Artificial Intelligence, Data Science, Computational Linguistics or a closely related STEM field. Experience with reinforcement learning techniques, such as with verifiable reward (RLVR) Our Hiring Process Let’s introduce ourselves – you’ll complete an introductory asynchronous interview - we’d love to learn more about you, your ambitions, and what you’re looking for in your next step. Get to know your would-be manager – you’ll have a call with Aji, our Chief Scientist, to learn more about the role and show off your experience. Show us how you work – you'll complete a short take home assignment Get to know your would-be team – You'll meet a mix of people who you'll be working closely with from the Data Science, Engineering and Product teams. How our values and your career goals align – you’ll have a call with our cofounder to learn more about life at Chattermill and ensure we’re the right place for your next stage of growth. Our Values We are obsessed with experience – We take our mission to rid the world of bad Customer Experience seriously, and we practice what we preach. We believe in the power of trust – Whether it's with each other, our customers, partners, or other stakeholders, we always communicate with openness and trust. We act as responsible owners – Whether it's about the company, a team, a project, or a task, having the freedom to make decisions in our area of responsibility is a crucial driver for us. We share a passion for growth & progress – On every level, we’re motivated by taking on new challenges – even if they seem out of reach. We recognise that we are learning machines and we always seek to action feedback and improve collectively. We set our ambitions high but stay humble – We've come together to build a product and a category that’s never been seen before. While we're an ambitious bunch with lofty goals, we don't approach this goal carelessly. We believe the right team is the key to success – At Chattermill we’ve learned that all our important achievements have been the result of the right people collaborating together – that’s why we need you to apply today! Diversity & Inclusion We want to enable exceptional experiences for everyone, and to achieve this we need everyone’s voice in our team. We are on a mission to bring more diversity into the business and to give everyone (from all backgrounds and abilities) a chance to join us, even if they may not fit all of the requirements set out in this job spec. We realise that some may be hesitant to apply for a role when they don’t meet 100% of the listed requirements – we believe in potential and will happily consider all applications based on the skills and experience you have, we’d love to be part of your growth and we encourage you to apply! #machinelearning #machinelearningscientist #seniormachinelearningscientist #datascience #machinelearningengineer #seniormachinelearningengineer #deeplearning #LLM #ML #data #AI #PyTorch

TL;DR We're seeking a Senior Technical Support Engineer with deep technical expertise and a passion for customer engagement to solve complex customer challenges, mentor a growing team, and help shape the future of our world-class artifact management platform. Cloudsmith is building the operating system for the modern software supply chain. We run a global, fully managed, multi-tenant SaaS platform that helps organizations, from startups to the Fortune 500, secure, govern, and distribute software artifacts at scale. Worldwide, our customers use Cloudsmith as a critical infrastructure control plane for CI/CD, developer workflows, security controls, compliance, and software distribution, supporting 30+ formats and ecosystems across languages, containers, and operating systems. We recently raised our Series C to accelerate Cloudsmith 2.0: deeper artifact intelligence, stronger policy and provenance, faster package-aware delivery, and infrastructure built for engineering teams, as well as the modern AI-driven software factory. Backed by top-tier investors and on a trajectory toward IPO, we're building mission-critical infrastructure that powers software delivery for organizations worldwide. By developers, for developers: we care about craft, architecture, and enterprise scale. We are building a team that is responsible for the developer experience. On a daily basis, we work with our customers and the developer community to ensure they are building software that is efficient and secure across the whole supply chain. Our team helps customers troubleshoot and investigate issues, diagnosing and resolving core product-related issues. We expand and enhance their experience through the development and maintenance of 3rd party integrations that extend our API, CLI, and Webhook capabilities, while curating a public knowledge base to support customers to independently resolve common issues. Technical Support: Provide top-notch technical support to our customers, assisting them with any product-related issues, inquiries, or challenges they may encounter. Problem Solving: Diagnose and troubleshoot technical issues, replicating them in local environments and collaborating closely with customers to identify root cause and provide effective solutions. Documentation: Create and maintain detailed documentation, including knowledge base articles and FAQs, to assist customers in resolving common issues independently. Software Expertise: Leverage your expertise in application programming to build and maintain third party integrations like Terraform, GitHub Actions, CircleCI etc. Customer Advocacy: Act as a customer advocate within the company, sharing customer feedback, feature requests, and insights with the product development team to improve our offerings. Bachelor's degree in Computer Science, Information Technology, or a related field. 8+ years in Technical Product Support, a similar role, or a background in software development. Strong application programming experience, proficient in Java, Python, or JavaScript languages. Knowledge of software packaging and distribution concepts and tools. Excellent problem-solving and troubleshooting skills. An enthusiastic and effective communicator: you should be able to appeal to and communicate with both technical and non-technical listeners alike. Ability to work independently and as part of a team. Willingness to participate in an on-call rota supporting customers across multiple time zones. Professional experience in building, testing, deploying, debugging, and maintaining complex systems in production environments; or equivalent experience in open-source ecosystems and projects. Familiarity with UNIX-like systems (Linux/WSL/MacOS). Familiarity with Artifact and Package management, or the software supply chain. Familiarity with Cloud-based infrastructure, data structures & algorithms, storage systems, source control, and continuous integration. Amazon Web Services (AWS) / AWS Certifications. Contributions to open-source projects. ReST, GraphQL, gRPC API Design. Docker, OCI, ORAS, Kubernetes (k3s, k8s). Sigstore, Cosign, Keyless Signatures, Signature Attestation. Grafeas, Kritis, Metadata Provenance. A bias for action and a passion for what we do: A positive attitude and bias for action is everything. You proactively seek knowledge and are never satisfied with the status quo. Empathy + customer-centricity: You genuinely care about customers and strive to understand their needs, frustrations, and goals. You see customer success as your own success. Relentless curiosity + continuous learning: You are always eager to learn, improve, and challenge assumptions. Bias for Action + Ownership: You take initiative, move fast, and own problems end-to-end. You're not afraid to roll up your sleeves, even when challenges are outside your comfort zone. Collaboration + Candor: You value open, honest, and respectful communication. You give and receive feedback constructively and believe that the best ideas win, regardless of hierarchy. Note: You must be based in the UK and have the right to work independently without requiring sponsorship. A remote-first position based in the UK A competitive compensation package, including equity. With comprehensive health, dental, and vision insurance. Plus, generous annual leave and flexible working policies to suit your lifestyle. Including a professional development budget for conferences and training. In a dynamic, innovative, trust-centric, and supportive work environment. With the opportunity to shape a fast-growing Series C scaleup (and beyond). Regardless of your location, we deeply care about the health and wellness of our staff and their families; a sustainable pace is important to us. In addition to generous annual leave (PTO), we offer health and wellbeing benefits along with flexible family-friendly working policies. You will have an enormous opportunity to learn new skills alongside your colleagues, and your continued professional development is essential to us because it's important to you. We will support you with budgets for equipment, training, books, conferences, travel, and certifications. The more powerful you become, the better for all of us. Cloudsmith is headquartered in Belfast, Northern Ireland, and we use our H.Q. regularly for activities like team planning, meets and greets, and sometimes other group activities (like games!). We also hold all-hands offsites in Belfast (or otherwise) thrice yearly, with guest speakers and team activities. Most Cloudsmithers work remotely, close and far, so we rely on our online collaboration tools; Slack is how we work. Cloudsmith is an equal-opportunity employer proud to nurture a diverse workplace that welcomes applications from individuals of all races, genders, and ethnic groups. We do not discriminate on age, religion, sexual orientation, citizenship status, military service, or health conditions. We will not tolerate discrimination of any kind within our workforce. We're looking for someone who can balance deep technical expertise with profound customer empathy, has the experience to help build a world-class technical support experience, and is fearless in rolling up their sleeves when needed. We're critical infrastructure by developers, for developers, and we're building the world's software supply chain platform and ecosystem. We want to hear from you if you're excited to work on mission-critical infrastructure with a lasting impact on the software industry from today until IPO and beyond.

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