Training officer jobs in United Kingdom - Page 2

White Collar Factory (95009), United Kingdom, London, London Engineering Manager – Software & ML We are looking for a Software Engineering Manager who brings a solid foundation in modern development and some experience with Machine Learning environments. You’ll lead and grow a team that builds the core software powering our data-driven financial products, ensuring our models are integrated into seamless, consumer-facing experiences. Lead & Scale: Support a cross-functional group of engineers to design, develop, and integrate software features that are vital to the lives of credit card consumers. Nurture Talent: Coach and nurture your engineers, including those working on ML integration to achieve their technical, business, and personal goals. Bridge the Gap: Collaborate with Product Managers and Data Scientists to ensure ML models are effectively integrated into our production software. Build Robust Systems: Oversee the development of platforms that are performant, secure, and capable of handling the unique deployment needs of AI-powered features. Optimize Delivery: Enhance engineering and agile processes, ensuring that model updates and software releases move in sync. Leadership Excellence: Proven experience leading and supporting software engineering teams to achieve business goals. Technical Breadth: Excellent knowledge of RESTful API development in modern languages (Java, Python, or .Net) and experience with Cloud environments (AWS or Azure). AI Awareness: You aren't necessarily a researcher, but you have expectations of how AI fits into the stack. You understand the basics of model inference, data requirements, and how to manage the non-deterministic nature of AI. Strategic Thinking: Comfortable making technical trade-offs between the need for rapid experimentation and long-term architectural stability. Collaborative Mindset: Ability to communicate effectively across engineering teams to maximize inner-sourcing and reduce technical debt. ML Integration at Scale: How to take machine learning models out of the lab and into a high-concurrency production environment. Regulated AI: Navigating the complexities of fairness and transparency in a regulated financial landscape. Cloud Evolution: Deepening your expertise in AWS/Cloud native tools that support modern intelligent applications. This is a permanent position based in either our London or Nottingham offices. We have a hybrid working model. You'll be based in the office 3 days a week (Tuesdays, Wednesdays, and Thursdays) to foster team connection and collaboration. Innovation Time: We give you 10% of your time to work on cutting-edge projects—whether that’s exploring new AI frameworks or building internal tools. Growth: Access to Capital One University and external training to help you grow as both a leader and a technical strategist. Total Reward: Competitive salary, performance bonus, and immediate access to core benefits (pension, private medical, and generous holiday). World-Class Facilities: From our Nottingham gym and music rooms to our London rooftop running track and premium coffee bars. We pride ourselves on hiring the best people, not the same people. We partner with organisations like Women in Tech and Stonewall to ensure we build teams that reflect the customers we serve. We offer a host of internal networks including REACH (Race Equality and Culture Heritage), OutFront (LGBTQ+ support), and Mind Your Mind. Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

White Collar Factory (95009), United Kingdom, London, London Software Engineering Manager - Services About this role Capital One is looking for a Software Engineering Manager to join us in our London office. You will have previous experience of leading a Software Engineering team and be passionate about people and technical leadership. What you’ll do • Be a differential people leader. Literally. We expect you to coach and nurture your engineers and make a material positive difference to their careers and impact on the business., • Bring technical leadership to your team. We don’t require you to code, but we do expect you to stay close to your team’s work, set a high bar for engineering, understand technical risks and influence architectural thinking and decisions., • Bring context and purpose to your team. You will ensure your team understands the why behind the work they do, and you will be intentional about how you own and shape culture., • Own ways of working and deliveries, partnering with your Product Owner and Change Delivery Lead to shape roadmaps and lead frequent delivery of high quality software in a complex regulatory environment, • Own one or more business applications, keeping them well-managed and compliant with the high bar set by the business, • Be a manager for the business, elevating your thinking beyond your immediate team. You’ll represent the interests and context of the business to your engineers, and help make the environment beyond your immediate team a better place. What we’re looking for An approachable and inquisitive problem-solving leader, with a focus on the why, and a passion for growing people, nurturing culture and leading technical delivery to help us get things done and make things better in a complex, regulatory environment. We are looking for: • Previous experience in leading teams, growing engineers and dealing with conflict, constructively and collaboratively, • Previous experience of having been an experienced software engineer, and somebody who remains comfortable with technology, architectural decisions and technical trade-offs, • Previous experience in our backend tech stack - Java, Spring, AWS and who is a strong advocate of tight feedback loops through mechanisms including, but not limited to automated tests, CI/CD pipelines and frequent releases, • A balance of self-reflection and bias for action, • Strong ownership and excellent communication, • A drive for positive, proactive impact We understand that great engineering managers may not have everything listed here, and that is OK. If you believe you can make a difference, lead a happy & high-performing engineering team and you have the drive to make a positive impact on the business, we’d love to hear from you. What’s in it for you: • A people and technical leadership role in an engineering organisation that actively values excellence and doing the right thing, in a business that cares for its associates and has interesting problems to solve around growth, security, availability and performance in a highly regulated space., • A learning environment with access to many excellent resources including online technical courses and in-person leadership training, • A competitive salary and immediate access to core benefits including salary sacrifice pension scheme with up to 10% company contribution, bonus, generous holiday entitlement, private medical insurance and flexible benefits including season ticket loans, cycle to work scheme and enhanced parental leave, • Open-plan workspace and facilities designed to inspire and support you. In our (quite beautiful) London office, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you’ll get to learn (any previous experience would be advantageous) • Solve real world problems, navigate ambiguity and deliver on the public cloud (AWS) to drive growth and operational efficiencies in an ambitious and growing UK business, • Influence change in a complex regulated environment Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: • REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies, • OutFront – to provide LGBTQ+ support for all associates, • Mind Your Mind – signposting support and promoting positive mental wellbeing for all, • Women in Tech – promoting an inclusive environment in tech, • EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry, • Enabled - focused on supporting associates with disabilities and neurodiversity Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

White Collar Factory (95009), United Kingdom, London, London Senior Software Engineering Manager What you’ll do You’ll support a cross-functional group of 3 to 4 engineering teams to design, develop and integrate software features that are delightful and vital to the lives of credit card consumers across all walks of life Coach and nurture your engineering managers on how to build, empower and operate teams to achieve their goals Collaborate with product managers and designers on the overall product roadmap for a key business goal Provide sound stewardship of the platform and capabilities created and owned by your teams Be part of the engineering leadership team that evolves and enhances our capability, by defining and adopting best practices Play a lead role in the development of your teams culture, their vision and how they achieve it Work with associates across the business to identify, lead and drive change that impacts associates beyond your team What we’re looking for You’ll have experience in leading and supporting multi-disciplined engineering teams to achieve business goals You’re comfortable in reaching technical trade-offs between short-term team and long-term business needs You’re passionate about recruiting and developing great engineering talent You'll demonstrate the ability to communicate effectively and work together across engineering to maximise inner-sourcing opportunities and reduce waste What you’ll get to learn (any previous experience would be advantageous) An in-depth understanding and experience working with the cloud/AWS and the opportunities that it brings Solving real world problems and being comfortable working in a complex regulated environment Where and how you'll work This is a permanent position and can be based in either our London or Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

White Collar Factory (95009), United Kingdom, London, London Staff Software Engineer - Machine Learning About this role We’re on a mission to transform the way we use data and AI to service our customers and drive efficiency across the business. Do you love shaping the technical landscape and driving innovation across the organisation? Are you passionate about solving complex ML and AI challenges and supporting multiple teams toward a shared technical vision? At Capital One, you'll be part of a community of technical leaders who drive engineering excellence, foster innovation, and deliver impactful ML/AI and Gen AI solutions that meet real customer needs. What You'll Do • Own and drive the ML/AI technical strategy for UK use cases, spanning multiple teams and influencing the overall technical direction for AI adoption, • Lead and coordinate ML engineering efforts across multiple teams, ensuring alignment with broader business objectives, enterprise platform capabilities, and technology strategy, • Provide technical consultancy to teams delivering AI use cases, guiding architectural decisions, solution design, and effective use of enterprise ML/AI platforms and capabilities, • Proactively identify emerging ML/AI patterns, define and evangelise best practices, and establish reusable approaches that enhance delivery of AI use cases across the business, • Drive MLOps standards and practices across teams, including CI/CD for models, automated testing, monitoring, and deployment pipelines, • Collaborate with enterprise platform and data science teams, contributing to platform capabilities where appropriate and partnering on use case delivery, • Build and maintain strong relationships with key stakeholders, including senior leadership, product owners, data science teams, and enterprise platform partners, • Represent Capital One in external ML/AI technical forums, contributing to industry discussions, • Develop and advocate for strategies to proactively manage technical debt across ML/AI systems, • Actively mentor and develop engineers, fostering a culture of continuous learning What we're looking for • Deep expertise in Python and ML engineering, • Deep expertise in ML/AI systems design, MLOps, and cloud-native architectures, • Track record of leading ML/AI technical initiatives across multiple teams, • Strong experience with cloud platforms (AWS, Azure, GCP), • Experience with ML frameworks (PyTorch, TensorFlow, scikit-learn) and Gen AI/Agentic frameworks (LangGraph, LangChain, VectorDBs, RAG), • Understanding of responsible AI practices, including guardrails, hallucination mitigation, and output quality management for AI systems, • Experience designing and scaling low-latency, customer-facing ML/AI architectures, • Proven experience setting a multi-team ML/AI technical vision and strategy, • Strong track record of technical leadership and influence without authority, • Experience driving ML engineering standards and best practices across organisations, • Deep understanding of the full ML/AI development lifecycle, including model serving, data pipelines, and Gen AI systems, • Experience leveraging enterprise platforms to deliver business use cases at scale, • Experience of steering Communities of Practice or technical forums, • Strong business acumen and ability to translate ML/AI concepts for various audiences Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our office and from home. We're big on collaboration and connection, so you'll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What's in it for you • Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation, • We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers), • Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave, • Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: • REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies, • OutFront - to provide LGBTQ+ support for all associates, • Mind Your Mind - signposting support and promoting positive mental wellbeing for all, • Women in Tech - promoting an inclusive environment in tech, • EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry, • Enabled - focused on supporting associates with disabilities and neurodiversity Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

White Collar Factory (95009), United Kingdom, London, London Staff Software Engineer - Back End About this role Do you love shaping the technical landscape and driving innovation across the organisation? Are you passionate about solving complex business problems and supporting multiple teams toward a shared technical vision? At Capital One, you'll be part of a community of technical leaders who drive engineering excellence, foster innovation, and deliver impactful solutions that meet real customer needs. What You'll Do • Own and drive the technical strategy for a significant business outcome or technology domain, spanning multiple teams and influencing the overall technical direction, • Lead and coordinate the efforts of multiple teams, ensuring their collective work aligns with broader business objectives and technology strategy, • Proactively identify emerging patterns, define and evangelise best practices, and establish reusable frameworks that enhance engineering productivity, • Build and maintain strong relationships with key stakeholders, including senior leadership, product owners, and architects, • Represent Capital One in external technical forums, contributing to vendor/industry discussions, • Drive service quality standards and practices for your domain, guiding complex incident resolution, • Develop and advocate for strategies to proactively manage technical debt across multiple teams, • Actively mentor and develop engineers, fostering a culture of continuous learning What we’re looking for • Deep expertise in Java, • Deep expertise in system design and distributed architectures, • Track record of leading technical initiatives across multiple teams, • Strong experience with cloud platforms (AWS, Azure, GCP), • Proven experience setting a multi-team technical vision and strategy, • Strong track record of technical leadership and influence without authority, • Experience driving engineering standards and best practices across organisations, • Experience of steering Communities of Practice or technical forums, • Strong business acumen and ability to translate technical concepts for various audiences Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our office and from home. We’re big on collaboration and connection, so you’ll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What’s in it for you • Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation, • We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers), • Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave, • Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: • REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies, • OutFront – to provide LGBTQ+ support for all associates, • Mind Your Mind – signposting support and promoting positive mental wellbeing for all, • Women in Tech – promoting an inclusive environment in tech, • EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry, • Enabled - focused on supporting associates with disabilities and neurodiversity Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

White Collar Factory (95009), United Kingdom, London, London Lead Software Development Engineer - Services About this role Capital One’s mission is to change banking for good by bringing humanity, ingenuity and simplicity to banking. Sitting at the core of such values is our Software Engineering department whose primary role is to be an enabler of our ambitions. Capital One is looking for a Senior Software Development Engineer to join a backend team, based in our London office on a hybrid basis. Our Engineers are people who lead by example, build strong and valuable relationships and have the confidence to influence at all levels. We are proud of who we are and what we do and want you to join us at this particularly exciting time at Capital One. What you’ll do You will lead a team or cross-functional squad in the delivery of complex and ambiguous projects that support a broader business outcome You will take end-to-end responsibility for technical design, implementation, and operational considerations Collaborate with engineers, architects, product owners, and stakeholders to ensure successful project outcomes You will play a crucial role in supporting the elevation of engineering enablement, excellence, and experience across the broader engineering community You will collaborate and contribute to the development and dissemination of standardised and sustainable best practices, tools, patterns, and frameworks that enhance the productivity and quality of engineering efforts business-wide Your focus is on a major portion of existing or new team software (e.g., significant component, set of features, mid-size application or service) You’ll work to achieve the goals and vision shared by Product Management and your Tribe Leadership Innovate within your team, initiative area and contribute within your technical domain What we’re looking for Proven experience in technical leadership, including leading a team or cross-functional squad Proven experience working in both backend services and mobile technologies Exceptional programming skills and knowledge of building APIs using modern OO languages preferably Java, SOLID principles, SOA, HTTP and REST Experience with AWS and strong understanding of cloud-based development Extensive, demonstrable knowledge of designing architectures that are secure and perform at scale You’re able to effectively communicate and work collaboratively across engineering to maximise inner-sourcing opportunities and reduce waste Proven experience ability to deliver high quality applications at scale An advocate for quality and the ability to support the team, leveraging approaches such as Pair Programming, TDD and BDD Where and how you'll work This is a permanent position and will be based in our London office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What’s in it for you Bring us all this - and you’ll be handsomely rewarded with a role contributing to the product roadmap for an organisation committed to transformation We’re continuing our journey into the public cloud and have problems of scale, security, availability and performance for you to help solve We love continuous learning and that’s why we give you 10% of your time to work on cutting edge innovative projects that shape the way we will work in the future We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We’d love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women and ethnic minority candidates. We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

White Collar Factory (95009), United Kingdom, London, London Software Engineering Manager About this role Capital One is looking for a Software Engineering Manager to join us in our London office. You will have previous experience of leading a Software Engineering team and be passionate about people and technical leadership. What you’ll do Be a differential people leader. Literally. We expect you to coach and nurture your engineers and make a material positive difference to their careers and impact on the business. Bring technical leadership to your team. We don’t require you to code, but we do expect you to stay close to your team’s work, set a high bar for engineering, understand technical risks and influence architectural thinking and decisions. Bring context and purpose to your team. You will ensure your team understands the why behind the work they do, and you will be intentional about how you own and shape culture. Own ways of working and deliveries, partnering with your Product Owner and Change Delivery Lead to shape roadmaps and lead frequent delivery of high quality software in a complex regulatory environment Own one or more business applications, keeping them well-managed and compliant with the high bar set by the business Be a manager for the business, elevating your thinking beyond your immediate team. You’ll represent the interests and context of the business to your engineers, and help make the environment beyond your immediate team a better place. What we’re looking for An approachable and inquisitive problem-solving leader, with a focus on the why, and a passion for growing people, nurturing culture and leading technical delivery to help us get things done and make things better in a complex, regulatory environment. We are looking for: Previous experience in leading teams, growing engineers and dealing with conflict, constructively and collaboratively Previous experience of having been an experienced software engineer, and somebody who remains comfortable with technology, architectural decisions and technical trade-offs Previous experience in our backend tech stack - Java, Spring, AWS and who is a strong advocate of tight feedback loops through mechanisms including, but not limited to automated tests, CI/CD pipelines and frequent releases A balance of self-reflection and bias for action Strong ownership and excellent communication A drive for positive, proactive impact We understand that great engineering managers may not have everything listed here, and that is OK. If you believe you can make a difference, lead a happy & high-performing engineering team and you have the drive to make a positive impact on the business, we’d love to hear from you. What’s in it for you: A people and technical leadership role in an engineering organisation that actively values excellence and doing the right thing, in a business that cares for its associates and has interesting problems to solve around growth, security, availability and performance in a highly regulated space. A learning environment with access to many excellent resources including online technical courses and in-person leadership training A competitive salary and immediate access to core benefits including salary sacrifice pension scheme with up to 10% company contribution, bonus, generous holiday entitlement, private medical insurance and flexible benefits including season ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspace and facilities designed to inspire and support you. In our (quite beautiful) London office, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you’ll get to learn (any previous experience would be advantageous) Solve real world problems, navigate ambiguity and deliver on the public cloud (AWS) to drive growth and operational efficiencies in an ambitious and growing UK business Influence change in a complex regulated environment Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Enabled - focused on supporting associates with disabilities and neurodiversity Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

White Collar Factory (95009), United Kingdom, London, London Director of Software Engineering About this role We are looking for a Director of Software Engineering to lead a team of 100+ engineers. We’re looking for someone who is results-oriented, able to partner with business leaders and go toe-to-toe with the best engineers on technical rigour. You’ll be responsible for all the technologists within a series of our ‘outcome teams’: established to drive forward business outcomes. You’ll be an excellent leader of people and communicator. You’ll be able to seamlessly switch from executive-level progress conversations, to diving deep into solutions, to contributing to strategic discussions around roadmaps. You’ll be able to provide clear thinking and direction to cut through ambiguity. You’ll be able to partner well with the local business leadership team and with enterprise stakeholders; providing objective assessments of the likely cost and risk trade-offs for different solutions, and clear paths forward. What you’ll do Leadership of a team of 100+ technologists (Software Engineers and Architects): operating engineering at scale within a complex regulated environment Work together with Product and Design teams on the overall product roadmap for key business capabilities and goals Elevate great talent and ensure you have a clear agenda for development in the team. Actively manage performance across the team to develop talent over time Drive for effective delivery with pace and precision across the different outcome teams Liaising with and managing enterprise stakeholders primarily based in the US, who often have deep expertise on particular domains Manage a team with a blend of associates and third party engineers, and ensure effective oversight of the relevant third parties within the domain. Seek and share the context of the wider organisation, its purpose, commitments and opportunities to enable and engage your team with customer and organisational outcomes Stay up to date with the latest relevant changes in regulation and enterprise process Maintain broad knowledge and awareness of the latest relevant technologies and engineering practices Be a key voice in technical design reviews - ensuring a clear and consistent approach to engineering practices Support the career growth and development of the team What we’re looking for You’ll have a clear track record of leading large software engineering teams, and a proven track record of driving high performance You’ll be able to solve complex challenges across people, process and technology. A high level of intellectual curiosity and comfort with ambiguity is essential. You will have the ability to deep dive on different technology options quickly and provide recommendations on a path forward. You will have excellent critical thinking skills and be able to provide thoughtful and effective counsel to leaders across the business You’re passionate about recruiting and developing great engineering talent You’ll be able to drive results quickly individually, whilst enabling others through the establishing of clear patterns and practices for engineering teams. You’ll possess excellent communication skills, with an ability to adapt and communicate compellingly and with authenticity to any audience (including internal and external stakeholders) You’ll be aware of the latest native developments within AWS and have real world experience You’ll have an understanding of the latest cybersecurity trends and how they impact engineering practice You’ll be able to work within enterprise policies/guidelines while customising to fit the UK to strike the right balance You’re comfortable in reaching pragmatic outcomes between short-term and long-term business needs Knowledge of the UK / US regulatory, consumer lending and technology landscapes (preferred) Where and how you'll work This is a permanent position based in our London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Enabled - focused on supporting associates with disabilities and neurodiversity Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Thinking About a Career Change? Why Not Choose HR?\n\nIf you've reached a crossroads in your professional life and are looking for a fresh start in a people-focused, rewarding industry then Human Resources might be exactly what you’re looking for.\n\nMany of our candidates come from diverse professional backgrounds retail, customer service, administration, healthcare, education, hospitality, and more. What they all have in common is the desire to do meaningful work, support others, and build a stable, long-term career.\n\nOur HR Career Change Programme\n\nWe specialise in helping individuals transition into HR—starting with recognised qualifications and ending with real job opportunities.\n\nWhether you're working full-time, part-time, or in between roles, our online learning and personalised recruitment support can help you make a successful move into the HR profession often in just a few months.\n\nPlease note that this is a training course and fees apply.\n\nWhy Human Resources?\n\nThe HR profession is growing steadily across all sectors. As businesses put more focus on employee wellbeing, development, and company culture, skilled HR professionals are more important than ever.\n\nEven entry-level roles in HR offer strong salaries, clear progression routes, and opportunities to specialise over time (in areas like learning & development, recruitment, employee relations, and more).\n\nHere are typical UK salaries at various stages of the HR journey:\n\n HR Administrator – £27,000+\n\n HR Assistant – £30,000+\n\n HR Officer – £35,000+\n\n HR Advisor – £38,500+\n\n HR Manager – £55,000+\n\nAnd with hybrid and remote roles increasingly common in HR, the flexibility is there too.\n\nHow It Works – Your 3 Step Journey Into HR\n\nStep 1 – CIPD Level 3 Certificate in People Practice\n\nThe CIPD Level 3 Certificate in People Practice is the industry-standard entry point into Human Resources. It's assignment-based (no exams), and is delivered fully online with expert tutor support.\n\n Accredited by the Chartered Institute of Personnel & Development (CIPD)\n\n Covers recruitment, employee relations, HR systems, and more\n\n Complete in approx. 10-14 weeks at your own pace\n\nThis course not only boosts your employability—it also gives you the confidence and credibility to take the leap into a new industry.\n\nStep 2 – Tailored Recruitment Support\n\nOnce you're qualified, our Recruitment Support Team will help you translate your background and new qualification into real job opportunities.\n\nWe’ve been helping career changers break into new roles since 2007—and our 4.8 Trustpilot rating shows how serious we are about your success.\n\nYou’ll get:\n\n A professionally written, HR-focused CV\n\n Job-matching advice tailored to your experience and location\n\n Application support, interview prep, and mock interviews\n\n Ongoing 1-to-1 guidance to help you land your first HR role\n\nStep 3 – Start Your New HR Career\n\nMost of our candidates secure their first HR job within 3–6 months of qualifying—and often sooner if they’re based near a major town or city.\n\nAnd to give you confidence, we offer a Money Back Guarantee:\nIf we can’t help you secure a role within 12 months of passing your qualification, we’ll refund your training fees.\n\nFlexible, Affordable, Achievable\n\nTo make things easier, we offer flexible payment options to spread the cost of your training over 12 months—so you can get qualified without financial pressure.\n\nReady to Make the Change?\n\nEnquire now and one of our experienced Career Consultants will contact you within 4 working hours to answer your questions and help you take the first step towards a new, rewarding career in Human Resources

Working hours – full time (35 hours a week, Monday - Friday) Location – London, hybrid homeworking (minimum 6 days a month in office) The Federation of the Royal Colleges of Physicians of the UK plays a pivotal role in shaping the future of physician training and standards across the UK and internationally. Through our work in assessment, training and professional development, we influence the quality of medical practice and patient care. Following a recent review, we are strengthening our executive leadership structure to support the Federation’s next phase of development. This includes the creation of a new Chief Assessment & Quality Officer role, providing dedicated executive leadership for assessment and quality assurance activities. We are also recruiting a new Chief Operating Officer following the planned retirement of the current postholder. Both roles report directly to the Federation Chief Executive Officer, operate as peers within the executive leadership team, and will play a key part in leading organisational transformation and modernisation across complex, high-profile national functions. A critical and high-profile executive role with accountability for the integrity, quality and delivery of all Federation assessments. You will lead the end-to-end assessment function, ensuring: • Robust, fair, secure and resilient assessments, • Strong regulatory confidence and compliance, • Continuous innovation in assessment design and delivery, • Excellence in candidate experience and outcomes This role requires a credible and experienced leader with a significant level of expertise in assessment, education or measurement within high-stakes environments, and the ability to operate confidently at Board and regulatory level. About you We are seeking: • Proven executive leadership experience in complex organisations, • The ability to lead at scale, through others, in high-performing environments, • Strong strategic thinking combined with operational delivery, • Experience working with Boards, senior stakeholders and external partners, • A collaborative, values-driven leadership style, • Experience leading transformation, change and organisational improvement Why join us This is an opportunity to: • Play a key role in shaping the future of postgraduate medical training and assessment across the UK, • Lead complex functions at the highest level in a respected, mission-driven organisation, • Work with senior stakeholders across healthcare, education and regulation, • Drive meaningful organizational, operational and digital transformation, • Contribute directly to standards, quality and patient care. Starting salary on appointment will be circa £90,000 depending on experience (Grade 9 of the RCP Pay scales). Closing date: 01 June 2026 1st stage interviewing date: w/c 08 June 2026 2nd stage interviewing date: w/c 15 June 2026 The RCP positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity. The RCP is all about our people – our members, staff, volunteers and leaders. We educate, influence and collaborate to improve health and healthcare for everyone and know we can only do this by being inclusive, encouraging and celebrating diverse perspectives. Welcoming into our community people who represent the 21st-century medical workforce and the diverse population of patients we serve is a priority for us.

Do you enjoy using evidence and judgement to manage risk and raise professional standards? Looking for a senior regulatory role with real impact and public value? TPP is recruiting a Senior Regulatory Officer (Supervision) on behalf of a national regulator working in the public interest. This is a 15-month maternity cover position within a values-led organisation, focused on risk-based supervision, relationship management and improving compliance outcomes. Key Responsibilities • Manage a portfolio of regulated individuals, organisations and training providers, • Conduct desk-based reviews and on-site visits, agreeing and monitoring actions, • Lead compliance testing, regulatory returns and thematic reviews, • Maintain accurate case records and produce high-quality reports, • Contribute to regulatory policy development and continuous improvement, • Support and mentor junior colleagues About You Essential: • Strong understanding of regulatory or quality frameworks, • Experience assessing risk and making evidence-based decisions, • Excellent written and verbal communication skills, • Ability to manage competing priorities and work at pace Why Apply? • Senior role with real influence on standards and public protection, • Flexible hybrid working (2 days in the office, 3 from home), • Opportunity to contribute to meaningful, public-interest regulation We are reviewing CV’s as they come through. If this is of interest, please don’t delay in applying. We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We are seeking a qualified Solicitor or Legal Executive, to fill the post of Employment Law Manager. We also welcome applications from paralegals with 5 years experience who wish to qualify as a solicitor (England and Wales). You will be required to provide complex professional legal advice on employment law matters to our management team, national executive committee and members. Managing a team of junior colleagues and supporting their complex casework, you will advise on collective employment law matters and review first stage complaints. Salary and Location • Band 4, London Spine points 27-23 or Regional 30-26, • London starting salary: £53,726 p.a. rising to £61,115 p.a. in annual increments or Regional starting salary £49,663 p.a. rising to £56,081 p.a. in annual increments, • PCS London or Region Successful candidates for the Employment Law Manager will be able to demonstrate: • Proven experience in an employment law field, or qualified solicitor from any UK jurisdiction., • Experience in staff management, appraisals, and complaints handling., • Good communication and negotiation abilities., • Ability to prioritise and manage workloads., • Commitment to promoting equality and diversity in the workplace., • Ability to work collaboratively and manage legal issues., • Their commitment to the SRA Professional standards and behaviours. The main duties of the Employment Law Manager role include: • Delivering legal guidance and representation on employment law issues., • Providing supportive management for caseworker colleagues., • Conducting legal research, drafting advice, claims, and other legal documents., • Providing support to senior colleagues on more complex matters., • Advising the union on legal aspects of bargaining or campaigning matters. You will be committed to professional development, through training, appraisal and the use of technology, you will be able to show how you maintain and share your up-to-date knowledge of employment legislation. An understanding of the political processes in the UK and the role and work of trade unions is essential. Closing date: at 12 midday on Monday 22 June 2026 Interviews will be held in person at PCS Clapham on 8 July 2026 and 9 July 2026 About PCS PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas. Employer Benefits You will have access to a generous package of staff benefits including • flexible working (including hybrid working), • childcare and family support, • generous maternity/paternity leave, • 32 days leave and Christmas closure, • pension scheme, • employee assistance programme Learning and Development The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development. PCS Recruiting Process We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices. Applications must be received by the closing date and time specified. Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date. • CVs will not be accepted. Please see the job description/person specification and follow the application process., • PCS is working towards equal opportunities and is positive about disabled people., • All posts can be considered on a full-time, part-time or job share basis. Please view our guidance for applicants. JOB DESCRIPTION: EMPLOYMENT LAW MANAGER Ref: 1026 Grade: Band 4, London or Region Salary: London Spine points 27- 23 London starting salary £53,726 p.a. rising to £61,115 p.a. Regional Spine points 30 - 26 Regional starting salary £49,663 p.a. rising to £56,081 p.a. Location: London/Region Purpose of the job: To deliver a professional legal advice, guidance, and representation on employment law matters to staff and members. To undertake a management role with direct responsibility for Employment Law Caseworker (B3) ( Paralegals) Responsible to: Band 5, National Officer Employment Law Responsible for: Band 3 Employment Law Caseworker (Senior Paralegals /Junior Lawyers) Contacts External: PCS Members, elected officials and potential members. Employers, Legal and other advisors. TUC, Members of other trade unions and related bodies. MPs, pressure groups, campaigning bodies and media. Internal: PCS Staff and managers across Regions, Senior Management Team, National Management Team and other PCS Departments. Main duties and responsibilities 1. Key areas • Undertake training to complete the SQE or specialism in employment law, • Assist in legal research into past cases and documents, • Draft and prepare claims or other legal documents, • Assist in providing legal advice to SMT, NEC, members, • Keep up to date with new developments in employment legislation, • Assist in providing employment law briefings to PCS staff about changes in employment legislation, • Advise members and Reps on wrongful termination and unfair dismissal claims, including reviewing dismissal procedures and advocating for members' rights, • Assist members and reps in cases of workplace discrimination, harassment, or retaliation based on factors such as age, gender, race, disability, or other protected characteristics, • Assist with the development of the Unions policy objectives including the PCS planning process, • Assist with leadership in delivering the unions Legal and Employment Rights strategy, • Provide assistance with the unions bargaining, organising, campaigning, equality, learning and digital agendas, • Manage people and resources in the Legal and Employment Rights Unit, • Provide advice to relevant committees including assisting in the preparation and presentation of reports, • Monitor and report on issues and initiatives as requested, • Assist with input into budgetary processes including bid preparation, monitoring and control where relevant 1. People Management • Manage work allocation and workflow, future planning and support for officer team/line manager, • Motivate and manage individuals and the team as a whole to provide a high standard of service, • Check work standards and maintain consistent quality of delegated tasks, • Seek to continuously improve the effectiveness and efficiency of the team, • Through induction, the appraisal system and one-to-ones, identify staff training and development needs, train or organise formal/informal training, • Proactively promote diversity in line with the wider PCS approach, • Apply the staff conduct policies as and when required e.g. discipline, grievance, capability, dignity at work and IT security policies, • Provide advice and deal with complex issues related to staff management including disciplinary or grievance in consultation with Line Manager, • Ensure that the health, safety and welfare of staff is maintained and improved, in accordance with PCS and statutory policies, • Work effectively with lay officials, • Deputise for Line Manager when required 1. Communication • Ensure digitalisation, information & communication methods are effectively implemented and used to generate improvements, • Draft complex communications including briefs and reports, • Communicate with members by assisting in the production of circulars and briefings, and by addressing meetings and conferences etc, • As necessary, represent PCS and liaise with outside bodies 1. Casework Management • Advise in the handling of personal casework, • Liaise with solicitors, internal and external bodies on the handling of personal casework, • Represent PCS or PCS members at official bodies such as employment tribunals, Civil Service Appeal Board, etc., • Maintain and improve own knowledge of the developments in employment law and practice 1. Team Working • Proactively promote team working, • Initiate, organise, lead and participate in team meetings as appropriate, • Maintain high levels of confidentiality of sensitive issues at all times, • Provide assistance to team members 1. Equality • Contribute to PCS policies on equal opportunities by developing innovative workplace strategies to tackle inequality and discrimination 1. General • Participate and input information into PCS planning and budgeting processes, • At all times implement and promote the PCSs equal opportunities policy and adhere to the PCS Values, • Take due and reasonable care of self and others in respect of health and safety at work, • Participate in appraisal, training and development systems, • Act in a manner that enhances the work of the PCS and its overall public image, • In all work activities, comply with data protection legislation and PCSs requirements for the protection of personal information and the privacy of individuals, • Staff at this grade may be assigned or transferred to posts within grade. A training & development programme will be provided to assist with this, where required such other duties that may reasonably be required and that are within the level of the responsibility of this post, • Willing to work outside normal office hours and location on occasion (e.g. attendance at Annual Delegate Conference, where required) Person Specification: EMPLOYMENT LAW MANAGER Ref:1026 Date: May 2026 Location: London/Region ESSENTIAL FACTORS QUALIFICATIONS • Newly qualified Solicitor/Legal Executive/Qualifying law degree OR 5 years experience in an employment law related role EXPERIENCE • Employment law and legal management, including advocacy and representation, • People management including induction, work allocation, appraisal and conduct, • Leading committees and teams, • Industrial relations and negotiations, • Project management, problem solving and decision making TRAINING (including continuous professional development) • Evidence of ongoing training and continuing professional development, • Commitment to undertake job-related training, • Commitment to participation in appraisal and development review process, • Commitment to staff development KNOWLEDGE • Understanding of the political processes in the UK and the role and work of trade unions, • Employment rights, equality legislation, discrimination law and working practices, • Impact and use of Digital and IT applications in a trade union SKILLS • Ability to communicate effectively using written and oral channels, including reports and presentations, with a variety of audiences, • Ability to negotiate and form effective working relationships internally and externally, • Ability to work collaboratively and manage complex legal issues, • Ability to identify and set standards and priorities, • Ability to provide timely advice and guidance OTHER • Commitment to the application of Equal Opportunities policies and practices at work, • Understanding of own role in maintaining legal compliances within PCS (e.g. data protection; health and safety), • Flexible approach to work and willing to work outside of normal office hours and location on occasions

Prison Support Role HMP Guys Marsh £29,432 His Majesty’s Prison and Probation Service. An extraordinary job. Done by someone like you. As an Operational Support Grade, you will play a key part in supporting the day-to-day running of a busy prison. You will be part of a supportive team doing all sorts of things – from security and searches at the gate, to managing deliveries, supervising visitors, and monitoring phone calls and CCTV. It’s a varied and active job involving tasks which combine some desk duties with more physical tasks such as lifting, carrying and walking to escort vehicles across the prison grounds. Someone like you You don’t need any qualifications to do this job, but if you are a good communicator and can keep calm under pressure, this fast-paced role could be the start of a successful career for you. Helping to keep a prison running smoothly and safely you will have good judgement and common sense, and, above all, be a great team player. As an OSG, you will work a variety of shifts, including weekend and night shifts, to keep things running. An extraordinary job In this unique career, you’ll have the opportunity to protect the public and make an impact on lives by supporting the important work happening daily in our prisons. Unlike our prison officers, your contact with prisoners is limited, although depending on the particular prison you may interact with prisoners occasionally. The OSG role will give you significant knowledge and experience of how a prison operates. It can provide opportunities to move into other prison jobs, including opportunities to apply for the OSG to Prison Officer conversion scheme. What you can expect from us: You’ll be given great training and opportunities for progression and development. In addition to your base pay, you will receive: annual leave is 25 days on appointment and will increase to 30 days after 10 years’ service (calculated on a pro-rata basis) 9 days bank, public and privilege holidays access to a paid Level 2 apprenticeship in customer service access to the generous Civil Service pension scheme season ticket loans, retail discounts, an Employee Assistance Programme and a Cycle to Work scheme If this sounds like you, apply now.

ROOTED FINANCE Rooted Finance is a pioneering specialist debt and financial inclusion Charity based in London. We’re committed to making money and debt advice accessible, for everyone. The people we work with come from all walks of life and so do we. We employ advisers from all backgrounds, not just because it’s the right thing to do, but because we are the communities we serve. We provide quality debt and money advice services to help clients manage their finances and debts, protect their essential services; and safeguard their income and priority needs. Our services have never been more needed in an uncertain financial environment. Rooted Finance is expanding its team and is looking for a full-time Money Guidance Officer. This is an exciting opportunity to join a dynamic and supportive team at a pivotal moment in our growth. We are looking for someone who enjoys providing a first-class client satisfaction and support service. You will work closely with our Advice team to ensure clients are accessing support through engagement activities and that they are able to progress their debt advice journey smoothly. You will be the interface for advisers to ensure documentation and tasks are completed in a timely manner or the clients you are supporting. The post-holder will need to be comfortable interacting with a variety of audiences – advisers, clients and partner organisations, and enjoy supporting people to progress through their advice journey. You will have strong administrative, research and data skills, excellent communication and critical-thinking skills, and should be flexible and capable of working independently and as part of a team. The post holder will be part of a small team and need to be a proven self-starter. The team language is English, and Rooted Finance is an Equal Opportunities employer. JOB DESCRIPTION Job : Title Money Guidance Officer Salary: £28,000 Hours: 35 Hours per week Benefits: 25 days annual leave plus bank holidays Day of leave on your birthday Additional day of leave for each year of service up to 35 days 3% Pension contribution stakeholder pension £200 home-office equipment allowance Costco membership. Employee Assistance Programme Hybrid and flexible working arrangements available and agreed according to business needs Contract: Permanent/Fixed Term (subject to funding) Location: Rooted Finance delivers primarily an in-person service, postholder will be required to attend outreach locations/RF office. Hybrid arrangement with remote working will be incorporated where possible based on business demands. Purpose of the Job Rooted Finance provides client focused and impact driven services. The ability to provide first class advisory and casework services that impact individuals, and the communities they live in, is fundamental to the way in which Rooted Finance provides transparent and evidence-based services. RF is looking for a proven self-starter to support our advice services and preventative initiatives. You’ll be passionate about working with people and committed to delivering a high-quality community engagement and support program. You’ll be adept at delivering comprehensive support to individuals within diverse community settings. You will be confident in working with community members to grow and develop projects to reach isolated individuals. Working flexibly across dates (including occasional weekend working), times and locations, responding to project and community needs as required. The successful candidate will have excellent interpersonal skills and be able to work flexibly with clients. You will be meticulous in your work, especially when supporting clients and maintaining case records for continuity of ongoing support. You will be trained and expected to keep up to date with regards to legislation, case law and policy changes relating to debt and a working knowledge of welfare benefits as directed by Line Manager. Training and development Rooted Finance will provide internal and external training as appropriate. Continued professional development is fundamental to the values of Rooted Finance in building capacity amongst its team members. Reporting The post holder will report directly to the Advice Manager of Rooted Finance Role Requirements This role aims to address the additional barriers and needs faced by overindebted individual, ensuring they are supported in navigating these challenges and can focus on the debt advice process effectively. As a Money Engagement Officer you will work across our various community partners, delivering money mentoring support and income maximisation services to local communities with the aim of promoting financial resilience and wellbeing. You will also provide assist in collecting essential documents and information for advisers to progress their cases. You will maintain accurate client and project records and contribute/support Manager(s) with effective project monitoring and reporting. You will capture learning to share with project stakeholders to help inform Rooted Finance’s wider approach to financial inclusion services. Key functions and impact of the role will include; Outreach and Engagement: Actively engage overindebted individual through various outreach initiatives such as community events, workshops, and partnerships with local organisations to raise awareness about debt advice to encourage individuals to seek help early and facilitate this through practical 121 support. Support and guidance: Provide ongoing support needs to keep people with money worries engaged in the debt advice journey. Often people struggling with money worries have additional barriers and needs, this role focuses on the 'support function' which will be available to help people navigate barriers so they can focus on the specialist debt advice needed and offered through Rooted Finance and other support services. Referral and Collaboration: foster a cohesive relationship to build partnerships and to collaborate with debt advice services, community organisations, and other stakeholders to facilitate referrals and ensure a seamless transition into debt advice services. Maintain strong partnerships with service providers to enhance accessibility and support for individuals in need. Empowerment and Education: Equip our services users by providing ‘digestible’ financial education, coaching, and advocacy to help them make informed decisions, improve their financial literacy, and build long-term financial resilience. Data Collection and Reporting: maintain accurate records of all outcomes, advocacy and support provided to all individuals, diligently record outcomes to track the effectiveness of the triage process and measure the impact of the engagement efforts on increasing access to debt advice and other services. Duties & Responsibilities: The main duties will include 1. Work closely with RF advice team in identifying client’ needs to work together to implement a holistic approach to supporting individuals., 2. Manage a joint caseload with debt advisers to ensure successful engagement in the debt advice journey, monitor progress and maintain diligent records across all systems, 3. Working closely with advisers to support their more vulnerable clients, 4. Delivering both 121 and group sessions to build individuals’ financial knowledge and resilience., 5. Increasing the visibility and awareness of the advice services through external events and roadshows, 6. Develop and maintain good working relationships with clients to facilitate engagement in debt advice journey by explaining and outlining what debt advice offers, support to engage in attending debt advice appointment, follow up with obtaining required documents, make effective referrals for additional services and provide on-going support., 7. Draw up a personalised plan supporting clients to access and engage with the extensive range of support available in the community. Actively connect clients with a wide variety of services through signposting for additional help around health, wellbeing, housing, welfare, immigration, social support and financial advice., 8. Identify aftercare support to help individuals increase their ability around ongoing financial capability and literacy skills and to reduce further and future financial exclusions, 9. Working with, and recruiting clients to, our Lived Experience Steering Committee, 10. Provide one to one/group sessions to encourage and increase engagement in the debt advice service, 11. Develop marketing and creative initiatives to promote and engage with service users to increase uptake in debt advice service and increase full journey completion., 12. Ensure all project monitoring requirements are adhered to and all learning (including risks and opportunities) is captured and recorded in a timely manner., 13. Perform consistent impact measurements on project components, including undertaking financial wellbeing checks before, during and after, beneficiary engagement with RF service in a non-intrusive manner, 14. Actively participate in team meetings and work with colleagues and beneficiaries to further develop the project, 15. Maintain effective communication between colleagues, stakeholders and beneficiaries at all times., 16. Undertake recommended and self-identified ongoing training and development to ensure gaps in knowledge/skills are acquired to meet requirement of the role and quality assurance processes in timely manner as directed by Supervisor/LM., 17. Work to an agreed work-plan, meeting targets on time and all required KPI, 18. Work collaboratively to share good practice in performance and quality improvement with fellow advisers/wider team., 19. Ensure that all services comply with equal opportunities and other relevant policies and quality standards and good practice as outlined in organisational policies., 20. Ensure all work is fully compliant with Rooted Finance policies and procedures and Quality Standard, 21. Ensure data protections regulations are adhered to and office procedures followed, 22. Abide by all Health & Safety at Work Act procedures, 23. Adhere to policy and procedures around safeguarding vulnerable adults at risk, 24. Demonstrable understanding and application of the provisions of GDPR, 25. Behave in a professional manner at all times, 26. Act as an ambassador for Rooted Finance, reflecting the objectives and values, and to always work in the best interests of the charity. Other 1. Undertake additional tasks as defined by Advice Manager of RF and senior management team. PERSON SPECIFICATIONS Qualification Desirable: Educated to a degree standard or equivalent. Essential: Relevant professional qualification (i.e.CMA Connect Money Mentor training)/ or equivalent gained through experience Evidence of continued professional development Skills Desirable: Excellent understanding of the principles and current best practice in debt, financial capability and financial inclusion. Essential: Knowledge and understanding of the welfare benefit system and experience of advising customers on benefits.Understanding and commitments to the aims, principles, values and quality standards of Rooted Finance services. Awareness of, and ability to, understand and empathise with clients from a diverse range of backgrounds and disadvantaged groups living in the community, in particular barriers faced by over-indebted and financially excluded communities. Ability to use sensitive listening and questioning skills to get to the root of the issues and empower clients Ability to remain non-judgmental and apply active listening Ability to provide outstanding customer service Good communications skills – including written and personal presentation skills. Ability to give and receive feedback objectively and sensitively, and work as part of a team and be open to learning from others. Ability to manage own time and meet deadlines.High standard of numeracy and computer skills, specifically IT skills with a strong command of the Microsoft Office suite with an ability to understand and analyse complex financial and other numerical information Knowledge and experience of using case management systems to maintain accurate records Working in a small team and autonomously, experience of working in client facing role. A commitment to continuous professional development, including a willingness to develop knowledge and skills in advice topics Experience Desirable: Experience of supporting and guiding junior team members (volunteer/trainee team members) Essential: Experience of working directly in a community setting such as adult health and social care, learning support or information and advice settings Experience of gathering, providing and disseminating complex and sensitive information Experience of liaising with partner agencies; Excellent communication, negotiation and organisational skills; Commitment to working flexibly across all RF services, including evenings and weekends (TOIL applied) OTHER: This role will be subject to an enhanced DBS check Rooted Finance is registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored. This job description and personal specification does not form part of any contract.

About The Connection at St Martin’s We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets. London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector. We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements. About the Role We’re reshaping our approach to major donor fundraising at the Connection, creating space for a new Philanthropy Lead to focus on forging new connections, building meaningful relationships and securing transformational income. You’ll take the lead on our highest value and highest potential major donor relationships, while driving forwards two exciting strategic projects including our flagship Make It Home campaign board. You’ll be part of a lean, ambitious and supportive philanthropy team alongside our Trusts Manager and Philanthropy Officer, with strategic direction and professional development from our Head of Fundraising Development, and close collaboration across the wider Fundraising & Communications team. We’re open to candidates from a range of backgrounds. You might already work in fundraising, or you might come from a role where you build relationships, manage clients, or bring people together – for example in hospitality, sales, events or partnerships. This role is perfect for someone who is naturally outgoing, confident and curious. If you love meeting new people, spotting opportunities to connect and telling compelling stories, this is a role where you can make a real difference. This is a 24-month fixed-term contract. We are offering this role at either 0.6 or 0.8 FTE. Salary: £53,601 Closing Date: Sunday 21st June Interview Date: Thursday 2nd July Our Benefits · 30 days holiday plus bank holidays · Generous training budget, plus an annual personal training budget · Enhanced Sick Pay Policy · Enhanced family friendly policies · Day off for moving house · Hybrid working (depending on role requirements) · Pension – 5% Employer, 3% Employee · Cycle to Work Scheme · Season Ticket Loan · Employee Assistance Programme · Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers) We are a London Living Wage employer

Carers First is a charity that works directly with, and for unpaid carers, providing personalised information, advice and tailored support making it easier for those caring for someone else to continue living their lives to the fullest. We have a committed, dedicated staff team and you could be just the person we are looking for to join us to make that valuable difference in carer’s lives. We live and work through our values in all that we achieve by being positive, collaborative and ambitious and we have clear plans to scale our reach, support and impact for carers. About this role As a Project Officer, you will play a key role in supporting the planning, delivery, and evaluation of projects that help bring the Carers First Strategy to life—enabling us to reach more carers and improve the support we provide. This role is funded through the National Lottery Reaching Communities Fund as a Fixed Term contract for the life of the project until September 2028. Working closely with the Project Manager, you will: • Support the development, coordination, and delivery of projects from initial scoping through to evaluation, • Work in co-production with carers, ensuring their voice shapes everything we do, • Build strong, collaborative relationships with internal teams, partners, and stakeholders, • Facilitate groups, workshops, and discussions to engage carers and colleagues, • Produce high-quality project documentation, communications, and reports, • Support evaluation activity, capturing impact, learning, and outcomes You will also contribute to identifying new opportunities and projects, staying informed about developments in health, social care, and policy affecting carers. This is an exciting opportunity to be part of a forward-thinking, values-driven organisation. You’ll play a vital role in shaping and delivering projects that create real, lasting change for carers, while working in a supportive and collaborative environment. About you We are looking for someone who is: • Passionate about supporting unpaid carers and committed to making a positive impact, • Experienced in supporting or delivering projects, from development through to evaluation, • Skilled in engaging and working collaboratively with a wide range of stakeholders, • Confident facilitating discussions and getting the best out of groups, • Highly organised, with the ability to manage multiple priorities and meet deadlines, • An excellent communicator, able to produce clear, engaging reports and materials An understanding of project management approaches (such as Theory of Change or change management) is desirable, but not essential. We are looking for passionate people who are committed to the overall aims and objectives of the Charity. Carers First is committed to providing a supportive, vibrant, diverse and inclusive workplace where everyone can thrive. Carers First Can Offer You In return for your contribution, we have an amazing package of staff benefits including 26 days annual leave entitlement which increases with length of service, flexible working options, paid carers leave, access to our work-place pension, staff discount scheme, employee assistance programme and a Benenden Healthcare package. Whatever you are aiming to achieve in your career, we are here to encourage, help and support you grow, through our excellent training and development programmes. How to apply To apply for our exciting opportunity and make a real difference to the lives of carers, just visit the Carers First website and click on the ‘Apply Now’ button to begin your application. Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable. Interviews All applications will be assessed upon receipt, and successfully shortlisted candidates will be invited interview which will be in two parts: • A presentation delivered to the panel followed by an interview. Interview date will either be 17 June 2026 or 25 June 2026. Carers First is an Equal Opportunities Employer Positive Collaborative Ambitious

Job Title: Senior Policy Officer and Case Worker: Commissioner for Conduct Hours: Full-time Salary: £51,225 Location: High Holborn, London The Bar Council represents over 18,000 barristers in England and Wales. It promotes the Bar’s high quality specialist advocacy and advisory services; fair access to justice for all; the highest standards of ethics, equality and diversity across the profession; and the development of business opportunities for barristers at home and abroad. The Bar Council is the governing body and the Approved Regulator for the Bar of England and Wales. It discharges its regulatory functions through the independent Bar Standards Board. The Bar Council is seeking a Senior Policy Officer to join the newly established Office of the Commissioner for Conduct. This is an exciting opportunity to help shape a new function at the heart of the profession’s work to uphold standards of conduct and promote a safe, respectful and inclusive culture across the Bar. The successful candidate will play a central role in the triage and assessment of reports relating to sexual harassment, bullying and other inappropriate behaviour. Working as part of a small and dedicated team, the Senior Policy Officer will help ensure concerns are handled sensitively, fairly, confidentially and efficiently, while contributing to the development of policies, processes and best practice within this important new area of work. Reporting to the Head of Diversity and Inclusion and working with the Advisor to the Commissioner for Conduct, the Senior Policy Officer will: • Triage and assess incoming reports and concerns relating to bullying, harassment, sexual harassment and other inappropriate conduct, • Support the development and implementation of policies, procedures and guidance, • Engage with stakeholders across the profession, • Maintain accurate and confidential records and case management systems, • Identify trends, risks and learning points to inform policy development and the Commissioner for Conduct’s work, • Contribute to training, communications and awareness-raising initiatives, • Support the wider work of the Commissioner for Conduct’s Office as it develops and evolves We are looking for someone with: • An understanding of issues relating to bullying, harassment and sexual harassment and the impact they have, • Excellent judgement and the ability to handle sensitive matters with discretion and empathy, • Experience in policy, casework, support services or a related field, • Strong analytical and organisational skills, • The ability to communicate clearly and confidently with a range of stakeholders, • A commitment to equality, inclusion and high professional standards This is a unique opportunity to join a brand-new team and contribute to work that will have a meaningful impact across the profession. You will help shape the development of the Office from the outset and play a key role in fostering a culture of accountability, respect and professionalism at the Bar. The Bar Council offers a supportive and inclusive working environment, opportunities for professional development, and flexible working arrangements. In return the Bar Council offers excellent terms and conditions of employment, including: • Up to 27 days annual leave, • Up to 12% employer’s pension contribution, • Enhanced maternity and paternity pay, • Life cover, and more Closing Date: 12th June Proposed Interview Date: 29th June and 1st July 2026

About Your Place... Your Place is a supported housing service for individuals who have experienced homelessness and may be living with mental health challenges, substance misuse, or complex trauma. The environment can at times be unpredictable, and properties may experience higher levels of wear and tear than typical residential settings. The ideal Maintenance Officer must be comfortable working in these environments and demonstrate patience, resilience, and a non-judgemental approach at all times. They will regularly access occupied rooms and communal areas and may encounter individuals in distress or displaying challenging behaviours. They will be supported by a wider team but must be able to maintain professional boundaries while showing empathy and respect. Duties & Responsabilities: · Support daily, weekly & monthly planned maintenance tasks as scheduled (fire alarm tests, water temperature recording, emergency lighting tests, etc.) · Support Customer Services with planned room health & safety checks.docx.pdf) · Provide first-line response to reactive maintenance, cleaning and repairs · Carry out minor building repairs including decorating, plumbing and fabric repairs · Check plant rooms and boilers for leaks and general condition · Ensure equipment is well maintained and safely stored · Ensure portable electrical appliances are tested as required · Use hand and power tools safely and effectively · Assist with inspections of grounds, buildings and facilities · Undertake general janitorial and porterage duties · Maintain accurate digital documentation and records · Ensure equipment is well maintained, adequately stored and meets all safety requirements Health & Safety · Ensure Health & Safety procedures are consistently implemented · Contribute to risk assessments and implement actions · Monitor subcontractors to ensure compliance and quality of work.docx.pdf) · Proactively identify and report hazards across properties · Clear snow and ensure safe access during adverse weather Working with Residents & Environment · Engage with residents in a respectful, trauma-informed and non-judgmental way · Work within occupied properties with sensitivity and awareness of resident circumstances · Build positive, professional relationships while maintaining clear boundaries · Remain calm and professional when dealing with distressed or challenging individuals · Report safeguarding concerns appropriately and follow organisational procedures · Work collaboratively with housing and support teams to ensure a coordinated approach Service Delivery · Proactively walk communal areas and report maintenance, safety or cleaning issues · Monitor and action tasks through internal systems in a timely manner · Ensure all duties align with organisational policies and performance standards · Undertake other duties within the scope of the role as required IMPORTANT INFORMATION · This is not a standard maintenance role and involves working in environments affected by complex social issues · Properties may at times be in poor condition due to resident circumstances · You may encounter behaviours linked to mental health challenges, trauma, or substance use · The role requires resilience, adaptability, and a strong values-based approach Full training and support will be provided, but candidates should feel confident and motivated to work in this type of environment. PERSON SPECIFICATION Ideal attributes for meeting the needs of the position and being an effective member of the wider Your Place team. Experience · Experience of risk assessment or a health & safety qualification · Experience of building cleaning and maintenance, handyperson or caretaking duties. · Experience working in social housing, supported housing, homelessness services or similar environments (desirable) · Experience working with vulnerable adults or individuals with complex needs (desirable) Qualifications · Building trade or health & safety/facilities management qualification Skills & knowledge · Good understanding of health and safety requirements within a building environment · Good communication skills · Good IT and systems skills Abilities · Ability to interact and communicate effectively with a wide variety of people maintaining professional boundaries · Ability to manage own work load effectively and under pressure · Ability to accurately input information on a database or information systems Personal qualities · Confidence to challenge where necessary in relation to property / security matters · Diplomatic and tactful · Patient and tolerant · Self-motivated and enthusiastic · Honesty, reliability and punctuality · Good interpersonal skills Desirable criteria · Full driving licence Before starting this position, you’ll need to undergo a criminal record check by the Disclosure and Barring Service. You must be entitled to work in the UK.

This is a senior support post of essential importance to allow the Dean, Chief Operating Officer, Chapter and committees to develop and maintain an effective system of governance for the Cathedral with adherence to the highest standards of good governance practice. This will include relevant regulatory and legislative requirements such as supporting the Chief Operating Officer with returns, reports and filings for statutory bodies including the Charity Commission, Information Commissioner’s Office, HSE, the Parish and Companies House. The post holder will provide comprehensive and effective administrative support for Chapter and its statutory committees such as Finance Committee and the Audit and Risk Committee. The post holder will work across Cathedral teams to ensure robust compliance and risk management. If you have knowledge of and experience in: • Governance processes, • Working with and administrating databases, • Broad understanding of legal frameworks (e.g. data protection laws), regulatory requirements, risk management principles, and internal audit processes And are: • A proactive problem solver, • Highly efficient and organised, • Enthusiastic for the Cathedral’s overall vision and values, and have sympathy with the Christian faith. Then we would love to hear from you. Main Duties and Responsibilities • Act as the Whistleblowing Officer and assist in the working of the Whistleblowing Policy;, • Maintain the declarations of interest and gift registry records;, • Assist the COO in keeping a log of complaints under the Complaints Policy, • Lead the co-ordination, preparation, planning and follow-up for meetings and other committee work associated with the governance of the Cathedral including Chapter, Finance Committee, Audit and Risk Committee, and Nominations Committee;, • Arrange and manage the Annual Parochial Church Meeting (APCM) and parish clerking duties;, • Assist the COO with returns, reports and filings for statutory bodies, the Cathedral's insurers, Association of English Cathedrals etc;, • Assist the Dean and COO in their governance responsibilities under the Care of Cathedrals Measure 2021;, • Support the COO in the coordination of risk management and Health and Safety Compliance across the organisation;, • Support data protection compliance across the organisation, working with the Cathedral’s GDPR consultants, • Secretariat support for the Health, Safety and Security Committee meetings, • Develop, monitor and review Cathedral policies and systems to ensure compliance and best practice, • Work with the Cathedral HR team to devise and monitor a regular training schedule to ensure best practice and compliance, • The post-holder will assist the Cathedral Safeguarding Officer where needed with administration, DBS checks and training requirements and records. Closing date: 11.59pm on Wednesday, June 17th Interviews are planned for Tuesday, July 7th and Wednesday, July 8th. Introduction to the Cathedral Southwark Cathedral has been a place of Christian worship for over 1400 years. Now it stands on the vibrant and exciting regenerated south bank of the Thames surrounded by cultural venues such as Tate Modern, Shakespeare’s Globe and Borough Market, the offices of major companies as well as schools and diverse residential communities. It is an inclusive Christian community that offers a welcome to all. The Cathedral’s mission, ministry and musical tradition are core to its life as a Cathedral and a parish church serving the community. It also relies on the valuable financial contribution made by its income generating activities such as its shop, café, conference rooms, corporate events and concerts. It is a very busy place, attracting 200,000 visitors a year to the Cathedral, its churchyard and medieval herb garden. The Cathedral relies on a small but dedicated team to be inclusive and welcoming to all. Southwark Cathedral is committed to being an Equal Opportunities Employer. We believe in promoting and building a diverse and inclusive team, and workplace, culture and governance structures that are welcoming to and respectful of all. We welcome applications from all suitably qualified people whatever their ethnicity, background, age, disability, long term condition, sexual orientation, gender identity, or any other characteristic protected by law. Southwark Cathedral is committed to a culture of safeguarding, especially for children, young people, and vulnerable adults. The Cathedral has adopted the Church of England policy statement ‘Promoting a Safer Church (2017)’; Safeguarding Learning and Development (2024) and the Safer Recruitment and People Management Guidance (2021). Every member of our team is recruited according to these policies and is required to complete safeguarding training.

Entity: Supply, Trading & Shipping Job Family Group: Shipping Group Job Description: The OTC Operator plays a critical role in ensuring the safe, compliant, and commercially efficient execution of voyages for bp’s owned and time‑chartered (OTC) fleet. Acting as the primary operational contact for vessel masters, owners, brokers, and internal partners, the OTC Operator handles all aspects of voyage execution while proactively identifying risks and opportunities to maximise commercial value. This is a dynamic, fast‑paced role at the frontline of bp Shipping’s risk management, where decisions directly influence operational performance, safety, and commercial outcomes. Lead day‑to‑day operations for assigned owned and time‑chartered vessels in full compliance with Charter Party terms, ST&S policies, and Voyage Operations Procedures. Serve as the designated fleet lead, overseeing operational performance and maintaining critical fleet data and communications. Act as the single point of contact for vessel masters, owners, and brokers throughout the voyage lifecycle. Coordinate vessel, port, and berth clearances, ensuring all regulatory and vetting requirements are met. Issue Voyage Orders, including loading and discharge instructions, ensuring accuracy and clarity. Optimise cargo intakes and ensure UKC (Under Keel Clearance) compliance. Appoint and lead port agents to support efficient port calls. Identify and support optimal bunker procurement strategies in collaboration with bunkering and commercial teams. Provide commercial insight and marine expertise to mitigate risks associated with transporting hydrocarbons, chemicals, and dry bulk cargoes. Make proactive commercial interventions to enhance voyage earnings and reduce costs. Support Chartering teams with pre‑fixture operational advice. Ensure full compliance with Charter Party obligations and handle any deviations or disputes. Collaborate closely with Commercial Analysts and Chartering to optimise time charter performance (TCP). Build and maintain strong working relationships with: • Vessel owners and brokers, • Internal Shipping teams (Vessel Management, Vetting, Chartering, Commercial), • Functional partners (Legal, Finance, AOT), • External authorities and regulatory bodies, • Positively challenge stakeholders to eliminate risk and drive safe, commercially sound decisions. Support out‑of‑hours duty coverage, including participation in the Incident Management Team (IMT) and Business Support Team (BST) when required. Contribute to the development and upskilling of the Voyage Operations team through mentoring, training, and knowledge sharing. Strong written and verbal communication skills. Validated ability to work under pressure, handle contending priorities, and maintain attention to detail. Confident decision‑maker with the ability to challenge constructively. Demonstrated proactivity and a passion for continuous improvement. Ability to work autonomously while contributing positively to a team environment. Either: Extensive experience in a large ship‑owning organisation, or Recent senior officer experience on oil tankers. Strong analytical skills and a commercially driven mentality. Experience handling diverse stakeholder needs in a complex operational environment. Familiarity with bp’s risk framework. Master Mariner qualification (preferred). Knowledge of shipping regulations and laws, particularly in the oil tanker sector. Experience leading counterparties and customer relationships. Ability to deliver results under time pressure and market volatility. Travel Requirement Negligible travel should be expected with this role Relocation Assistance: This role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Legal Disclaimer: We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please _. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

White Collar Factory (95009), United Kingdom, London, London Head of Fraud Strategy About this role As Head of Fraud Strategy you’ll be centre stage in a business built on rigorous analytics and risk management. You'll have responsibility for setting Capital One's fraud strategy and oversight of all fraud analysis and systems. What you’ll do Fraud Management – define and manage fraud and disputes strategy for a growing UK Card business with aspirations to move into a multi-product offering Manage and support a team of fraud strategy analysts to ensure ongoing excellence in fraud outcomes for our customers Be accountable for our fraud losses and ensure performance remains within appetite Own and manage the credit oversight program for UK Fraud with support and collaboration from Enterprise Fraud Provide consultancy to other intent and product owners across the business to ensure business change is delivered in line with fraud risk appetite and with appropriate fraud controls Represent Capital One at industry forums and events (e.g. UK Finance, Cifas, various conferences) Assess new technology and ensure Capital One remains one step ahead of fraud Build relationships with vendors and understand what new products and services are worth pursuing What we’re looking for Significant experience managing a fraud strategy or fraud analysis function within a financial services organisation Ability to manage varying workload and solve for both the short and the long term A proven track record of finding resolutions using data and a strong quantitative orientation matched with conceptual thinking skills Ability to combine business experience and insights with econometric and statistical modelling skills to reach results that are both intuitive and technically sound Strong business judgement and integrity: be a tenacious decision maker, able to bring a healthy, balanced approach to business Where and how you'll work This is a permanent position based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. If you’re London based, there will be an expectation that frequent travel to Nottingham will be required. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the strategic direction and roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Security Officer - Knightsbridge, London \n\n About Jumeirah & the Hotel: \n\n Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. \n\n From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. \n\n About Jumeirah Carlton Tower \n\n Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. \n\n The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop healthclub and spa with London’s largest naturally lit swimming pool. \n\n About the Job: \n\n An opportunity has arisen for a Security Officer to join us at Jumeirah Carlton Tower. The main duties and responsibilities of this role are: \n\n\n\t • Ensure guest safety by monitoring entrances, exits, and public areas for unauthorized access or suspicious activities.\n\t, • Conduct regular patrols of hotel grounds, guest floors, and back-of-house areas to maintain a secure environment.\n\t, • Manage access control by verifying the identity of visitors, vendors, and contractors entering the hotel premises.\n\t, • Respond promptly to alarms, emergencies, or disturbances, coordinating with hotel management and emergency services as needed.\n\t, • Assist with lost and found procedures, ensuring the secure handling and storage of guest belongings.\n\t, • Handle guest inquiries related to security, providing reassurance and assistance as needed.\n\n\n About you: \n\n The ideal candidate for this position will have the following experience and qualifications: \n\n\n\t • Hotel security officer experience\n\t, • SIA Licenced\n\t, • Certified Security training\n\t, • Police/Military background\n\t, • Excellent level of English read, write and spoken\n\n\n About You: \n\n Successful candidates will have the following skills: \n\n\n\t • Software competencies – Microsoft Office programs (Intermediate).\n\t, • Knowledge of fire-fighting equipment and CCTV equipment.\n\t, • First aid and CPR training\n\t, • Interpersonal skills\n\t, • Communications skills\n\n\n About the Benefits: \n\n At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. \n\n Benefits include: \n\n\n\t • Supportive and inclusive work environment\n\t, • Access to Learning & Development programmes and clear career pathways\n\t, • Opportunities for internal mobility within our global network\n\t, • Colleague discounts on food, beverage, and hotel stays worldwide\n\t, • Health care and insurance benefits\n\t, • Competitive salary + excellent service charge\n\t, • Extra holiday for significant Birthdays (21.30.40. etc.)\n\t, • Jumeirah perks website access – discount\n\t, • Dry cleaning of uniform or Business attire\n\t, • Meals on duty\n

White Collar Factory (95009), United Kingdom, London, London Engineering Manager – Software & ML About this role We are looking for a Software Engineering Manager who brings a solid foundation in modern development and some experience with Machine Learning environments. You’ll lead and grow a team that builds the core software powering our data-driven financial products, ensuring our models are integrated into seamless, consumer-facing experiences. What you’ll do Lead & Scale: Support a cross-functional group of engineers to design, develop, and integrate software features that are vital to the lives of credit card consumers. Nurture Talent: Coach and nurture your engineers, including those working on ML integration to achieve their technical, business, and personal goals. Bridge the Gap: Collaborate with Product Managers and Data Scientists to ensure ML models are effectively integrated into our production software. Build Robust Systems: Oversee the development of platforms that are performant, secure, and capable of handling the unique deployment needs of AI-powered features. Optimize Delivery: Enhance engineering and agile processes, ensuring that model updates and software releases move in sync. What we’re looking for Leadership Excellence: Proven experience leading and supporting software engineering teams to achieve business goals. Technical Breadth: Excellent knowledge of RESTful API development in modern languages (Java, Python, or .Net) and experience with Cloud environments (AWS or Azure). AI Awareness: You aren't necessarily a researcher, but you have expectations of how AI fits into the stack. You understand the basics of model inference, data requirements, and how to manage the non-deterministic nature of AI. Strategic Thinking: Comfortable making technical trade-offs between the need for rapid experimentation and long-term architectural stability. Collaborative Mindset: Ability to communicate effectively across engineering teams to maximize inner-sourcing and reduce technical debt. What you’ll get to learn ML Integration at Scale: How to take machine learning models out of the lab and into a high-concurrency production environment. Regulated AI: Navigating the complexities of fairness and transparency in a regulated financial landscape. Cloud Evolution: Deepening your expertise in AWS/Cloud native tools that support modern intelligent applications. Where and how you'll work This is a permanent position based in either our London or Nottingham offices. We have a hybrid working model. You'll be based in the office 3 days a week (Tuesdays, Wednesdays, and Thursdays) to foster team connection and collaboration. What’s in it for you Innovation Time: We give you 10% of your time to work on cutting-edge projects—whether that’s exploring new AI frameworks or building internal tools. Growth: Access to Capital One University and external training to help you grow as both a leader and a technical strategist. Total Reward: Competitive salary, performance bonus, and immediate access to core benefits (pension, private medical, and generous holiday). World-Class Facilities: From our Nottingham gym and music rooms to our London rooftop running track and premium coffee bars. Our Commitment to Diversity We pride ourselves on hiring the best people, not the same people. We partner with organisations like Women in Tech and Stonewall to ensure we build teams that reflect the customers we serve. We offer a host of internal networks including REACH (Race Equality and Culture Heritage), OutFront (LGBTQ+ support), and Mind Your Mind. Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Compliance Officer - Top 10 Accounting Firm - London - Up to £40,000 Your new company A rapidly growing UK professional services firm-one of the industry’s top performers-is seeking an experienced Financial Crime Officer to join its expanding Financial Crime function. With a legacy of over a century, the firm supports a wide range of clients and is committed to best-in-class regulatory compliance and robust financial crime oversight. Your new role As Financial Crime Officer, you will support the second line of defence, working closely with stakeholders across the firm to ensure adherence to AML and wider financial crime regulations. Your responsibilities will include: • Conducting risk assessments and advising on CDD and EDD, including reviewing and approving higher-risk cases., • Overseeing enhanced ongoing monitoring of higher-risk clients, including PEPs and adverse media., • Managing and investigating escalated sanctions, PEP and enforcement screening alerts., • Monitoring onboarding files (low and medium risk) and identifying training needs., • Supporting the production of MI, dashboards, and regulatory reporting., • Maintaining financial crime policies, logs, and procedures., • Drafting and preparing SARs for submission to relevant authorities., • Providing clear, consistent guidance on financial crime matters across the business. What you'll need to succeed • 3-4 years’ experience in a second-line AML/financial crime role within a professional services environment (such as accountancy, audit, or advisory)., • Strong understanding of UK AML regulations, CDD/EDD processes, complex structures, and relevant guidance (e.g., JMLSG, CCAB)., • Exposure to the NCA SAR process, with experience drafting SARs desirable., • Excellent research skills with the ability to produce concise, accurate summaries., • Strong written and verbal communication skills and exceptional attention to detail., • Confidence to influence senior stakeholders and articulate financial crime risks clearly. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. # 4770313

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Digital Product Manager Job Description About this role Year after year we’ve been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK’s Best Workplaces™ list. Our Product Managers are pivotal in the delivery of value, fostering collaboration, and taking responsibility for where and how we invest. As a senior member of our Digital Product team, you will play a strategic role in the definition of our digital product investments. You will be forever building on your understanding of both our consumer and business needs, working across the business to realise this value into the market. What you’ll do Autonomously lead the discovery, definition and delivery of new digital products and features that deliver our key business outcomes Collaborate effectively with engineering teams, designers, and others to create compelling strategies for our products, and deliver on them Be passionate about how consumer credit works so that you can disrupt it from the inside out Challenge and champion technology choices to deliver innovative and resilient solutions that enable both near and long term value Integrate business analytics and operational excellence in every aspect of product design and development, and define metrics to measure the success of products Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you’ll bring Proven experience working within a regulated industry with demonstrable in market results A track record of thought leadership and delivery across complex products or platform capabilities Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication Proven ability to leverage data and insight to define product strategy and customer experience Ability to appreciate the detail, get under the hood and make decisions that unleash product engineering Excellent communication skills, able to engage, influence and inspire Passionate about achieving the right outcome Where and how you'll work This is a permanent position and can be based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

White Collar Factory (95009), United Kingdom, London, London Manager, Compensation Consulting About this role Here at Capital One, Compensation is an important component of our Total Rewards strategy which focuses on Delivering Total Rewards that compel the best people to join and stay with Capital One and empower them to live their best lives. We are looking for a Manager, Compensation to join our International compensation team and who are detailed, results-oriented and flexible with the ability to manage multiple initiatives in a fast-paced environment. This role is responsible for designing, planning, and implementing compensation programs, policies, and procedures across our international footprint. We work in a business-casual, collaborative environment where one’s contributions are recognised, successes are elevated and effort is rewarded. We bring an analytically rigorous, data-driven approach to compensation and are focused on improving the associate experience including associate understanding of pay. The ideal candidate for this role should exhibit strong communication, influencing, and problem solving skills towards all stakeholders. Experience gathering requirements and digging into the details of business objectives along with the ability to translate these requirements into terms that others can develop solutions for is critical. We bring a data-driven approach to compensation. If you have a passion for analysing compensation and want to be part of a winning team, then this is the job for you! What you’ll do Partner with HR and senior business leaders to develop pay programs for our International Business while exhibiting strong communication, influencing, and problem solving skills and ensuring alignment with the HR and business strategy for Capital One internationally Deliver expert compensation consulting and develop proposals and presentations about compensation programs (including market data and appropriate pay levels/targets) to influence and educate senior level decision-makers Serve as the primary compensation point of contact for mid-year and year-end compensation cycles for assigned client groups, ensuring smooth execution and managing within internal and external controls Contribute to strategic compensation projects, key initiatives or processes horizontally across client groups Collaborate with recruiters to develop competitive offer packages for external hires Perform deep analysis on effectiveness and competitiveness of existing compensation programs and model potential impact of alternatives Conduct benchmarking and job evaluations using market data and internal evaluation, and regularly analyse our market position on jobs; make recommendations on market adjustments Research and formulate recommendations on external and internal employment offers, job leveling, and internal equity adjustments through the use of salary surveys and internal compensation tools Draft plans, educational materials, and communications designed to provide associates, managers, and HR partners with timely and accurate information regarding compensation initiatives Be an influential HR leader who thinks beyond compensation programs and builds strategic initiatives in close partnership with our HR analytics and benefits teams Demonstrate an understanding of labour and pay equity laws to effectively audit, analyse and develop internal compensation practices inclusive of corrective actions as needed Provide compliance consultation to HR and your business clients What we’re looking for Compensation management experience, preferably within a regulated industry High level of experience with building compensation models and conducting pay analysis Experience in a client consulting role Advanced Google Sheets / Excel skills (VBA, macros, array functions) and experience in developing data-based stories in Powerpoint / Google Slides Great attention to detail to understand compensation analytics and how to present to senior business leaders Ability to work cross-functionally and globally with lots of stakeholders to drive compensation decisions Experience with Workday (desirable) Experience with benchmarking tools (BetterComp) or reporting tools (Tableau, Business Objects) Knowledge of human resources and compensation, including knowledge of Local laws/regulations relating to compensation Where and how you'll work This is a permanent position and can be based in our Nottingham or London office. We have a hybrid working model, so you’ll be based in our office 3 days a week on Tuesdays, Wednesdays and Thursdays, and can work from home on Monday and Friday. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Data Product Manager About this role Year after year we’ve been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK’s Best Workplaces™ list. At Capital One, we believe great products begin with a deep understanding of our customers. From our earliest days, we pioneered the use of predictive modeling to individually personalise credit card offers, turning the entire industry on its head. Our heritage of data driven decisions, combined with human centred approach, enables us to continue to design and build truly innovative financial experiences for our customers. We’re using this approach to build our next generation data platform, leveraging modern technology to deliver transformative experiences to our customers. We’re seeking a Senior Data Product Manager, who will be pivotal in the delivery of value and fostering collaboration. As a senior member of our Digital Product team, you will play a strategic role in defining where we invest in our data products and platforms, working with stakeholders across Engineering, Business Analysis, Data Science, Data Analytics and Data Governance. What you’ll do Autonomously lead the discovery, definition and delivery of new data products and platform features that deliver our key business outcomes across data, modelling, reporting and analytical capabilities Manage existing data products to drive business performance across the value chain, including growth, underwriting, marketing and customer servicing. Collaborate with data producers and consumers (Data Scientists, Analysts & Engineers) to define Product capability needs and prioritise delivery of those that add most value Collaborate with your product team, engineering, delivery leads, consulting groups (Architecture, Cyber & Data Risk) and the US Enterprise to ensure those capabilities make it into the hands of our users Be an advocate for data governance, ensuring that everything we build meets our high standards whilst providing a frictionless user experience Integrate business analytics in every aspect of design and development, and define metrics to measure the success of products Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you’ll bring Proven experience identifying business opportunities and translating them into Data, Machine Learning and AI products in the technology or digital arenas. A track record of thought leadership and delivery across complex products or platform capabilities Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication Proven ability to leverage data and insight to define product strategy and customer experience Passionate about collaborating with technically minded data users and engineers, but you can also translate for non-technical stakeholders Excellent communication skills, able to engage, influence and inspire Deep understanding of data applications An understanding of UK regulatory landscapes and consumer lending would be desirable Where and how you'll work This is a permanent position based in our Nottingham or London offices. If you're based in the London office, there will be frequent travel to Nottingham. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

The Ark (95988), United Kingdom, London, Network Compliance Senior Manager About this role The Network Compliance Senior Manager will perform a key risk management role in the second line of defence for Capital One’s network and merchant businesses to help implement the framework for the network compliance program. The Network Compliance Senior Manager is a critical member of the team responsible for delivering effective challenge and compliance advice for business processes worldwide, as well as serving as a subject matter expert to ensure the development of the network compliance program at Capital One aligns with the company’s broader enterprise risk management framework. Senior Managers in Network Compliance at Capital One are highly motivated Risk Management professionals with excellent organizational, leadership and communication skills. They have a high level of exposure to business leaders and the opportunity to work with executives to create and implement innovative solutions to identify and mitigate potential risks to the company. What you'll do: Utilizing subject matter expertise, provide advice and effective challenge on the compliance risks impacting the network and merchant businesses through both formal and informal engagements Develop expert-level understanding of network and merchant business processes Analyse business processes and determine applicability of laws and regulations based on Capital One’s global legal inventory Proactively identify trends in business data and demonstrate appreciation of network payments compliance risks, including emerging external risks Maintain subject matter expertise in the broader payments industry and applicable laws, rules and regulations Collaborate with first and second line functions to analyse the existing risk management program framework and applicability to the network and merchant services business; educate and influence risk management colleagues and senior leaders with respect to nuanced or specialized considerations, as necessary Ensure ongoing application of compliance requirements to business expansions and new products, including as the network and merchant businesses engage with new downstream entities, evaluate new opportunities for card acceptance, or develop new products Develop strong relationships with Business Risk, Legal, and Audit peers to support the ongoing network compliance integration What we're looking for: Strong organizational skills, clear results orientation, and focus on achieving both short and long term goals Successful track record of thriving in both a highly regulated industry and a fast paced, entrepreneurial, and dynamic environment Collaborative, solution-oriented mindset with solid teamwork skills; ability to build and leverage the capabilities of a high-performing team Highly developed interpersonal, presentation, and communications skills (written and oral) coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal, and negotiation skills Ability to balance operating independently with appropriate escalation and interaction with senior leadership Ability to thrive as a team player and interact with associates across functions, departments, and job levels, both inside and outside the Compliance Department; Understanding of key regulatory requirements and three lines of defence risk management framework What we're looking for Bachelor's Degree or relevant experience A compliance specific skillset/knowledge Significant experience in legal, compliance, or risk management OR relevant regulatory experience in consumer financial services or payments industry An advanced degree, including Doctorate or Master’s degree is desirable We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We’d love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work This is a permanent position and can be based in either our Nottingham or London offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. The number of days you spend in the office will usually be led by the type of work you’re doing, and the hybrid working patterns of the people you partner most closely with. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Exciting opportunity with our client to help build global infrastructure and teams from the ground up. What makes this especially compelling is that you’re not just stepping into a role—you’re helping shape how the business operates moving forward, with real visibility and impact. It’s a chance to be part of a well-known global brand at a pivotal moment of transformation and growth. Overview We are seeking a detail-oriented Ethics & Compliance Officer to support the organization’s compliance program, with a strong focus on concerns management. The ideal candidate will have a solid understanding of regulatory frameworks, risk management, and corporate ethics, and will play a key role in promoting a culture of compliance across the organization. Key Responsibilities: Concerns Management & Investigations • Manage the day-to-day implementation of the concerns management process, including:, • Recording concerns, • Managing triage, response, and remediation, • Partnering with Ethics & Compliance (E&C), Legal, and business stakeholders, • Maintain the concerns register, • Assist with investigations, resolutions, and remediation activities as required Compliance Program Support: • Support the implementation of ethics and compliance policies, procedures, and programs, • Conduct compliance risk assessments and assist in developing mitigation strategies, • Assist in preparing compliance reports and metrics, leveraging technology to provide accurate data and insights, • Support the delivery of ethics and compliance training programs across the organization, • Assist with internal communications on E&C matters and maintain compliance-related intranet content Cross-Functional Collaboration: • Partner with Ethics & Compliance and Legal teams on a range of compliance-related matters, • Contribute to initiatives that strengthen governance, risk management, and organizational compliance culture Preferred Skills & Experience: • Experience in ethics & compliance or legal concerns investigations and/or case management, • Familiarity with compliance management systems and audit tools, • Experience developing or delivering compliance training programs, • Experience supporting compliance with E&C risk policies, procedures, and frameworks Qualifications: • Professional compliance certifications (e.g., CCEP) and/or relevant qualifications in law, accounting, auditing, or business are advantageous

Chief Operating Officer / Managing Director Salary: up to £150,000 + Bonus + Car Allowance + Benefits Location: London HQ with occasional national travel About the Role Our client is a rapidly growing, investor-backed compliance and technical services group operating nationally across the UK. The business is scaling quickly through both organic growth and strategic acquisitions, with ambitious plans to build a market-leading platform within its sector. The Group comprises specialist operational businesses spanning manufacturing, installation, remediation, and compliance-led service delivery. Backed by a highly entrepreneurial investment platform, the organisation is entering a significant growth phase and is investing heavily in operational capability, systems, and infrastructure. As part of this growth journey, the business is seeking a Chief Operating Officer / Managing Director to join the Executive Team and take full ownership of day-to-day operations across the Group. Reporting directly to the CEO and operating alongside the CFO and Commercial leadership team, this role will be responsible for leading and scaling the operational platform of the business while delivering exceptional commercial and operational performance. This is a rare opportunity to take a leadership role within a high-growth, investor-backed platform at a pivotal stage of its evolution. What You’ll Be Doing Operational Leadership • Take full ownership of the day-to-day operational running of the Group, with accountability for operational performance and P&L delivery, • Lead senior divisional leaders across operations, manufacturing, service delivery, HSEQ, and support functions, • Oversee multi-site national operations across manufacturing, operational, and corporate locations, • Drive operational excellence across delivery, workforce planning, fleet, supply chain, and training Commercial & Strategic Delivery • Partner closely with the CEO and CFO to deliver the Group’s growth and revenue objectives, • Establish and embed KPI and OKR frameworks across all divisions, • Drive operational efficiency and cost optimisation while maintaining quality and compliance standards, • Support acquisition activity including operational due diligence, integration planning, and post-acquisition embedding, • Contribute to the long-term strategic direction of the Group as part of the Executive Leadership Team Operating Model & Business Transformation • Lead the systemisation and scaling of the business through improved processes, governance, and technology adoption, • Build an operating platform capable of integrating future acquisitions effectively, • Drive operational transformation initiatives across systems, reporting, compliance, workforce management, and service delivery People & Culture • Act as a visible and people-focused leader across the business, building credibility from boardroom to frontline teams, • Lead organisational capability development, succession planning, and leadership growth What We’re Looking For • Proven experience as a COO, Managing Director, or Operations Director within fire safety, construction, engineering services, facilities management, compliance services, or a related operational environment, • Strong track record managing multi-site, national operations within a B2B service-led business, • Full P&L ownership experience within a business of comparable scale and complexity, • Experience leading operational transformation, business systemisation, and scalable operating models, • Experience managing large operational teams through structured divisional leadership, • Strong commercial acumen combined with operational delivery capability, • Excellent leadership, communication, and stakeholder management skills Desirable Experience • Experience within passive fire, active fire, compliance, or technical services sectors, • Experience integrating acquired businesses into operational platforms, • Management consulting background alongside operational leadership experience, • Familiarity with accredited operational environments and regulated compliance frameworks

Head of Legal & Data Protection (Global Role) London - hybrid working (2–3 days in office) £130,000-150,000 salary + bonus (No equity) The Company We’re working with a high-growth, international, private equity-backed B2C business operating across 30+ countries. The Group General Counsel is seeking to appoint a Head of Legal & Data Protection to join its small legal team. This is a rare opportunity to step into a broad, high-impact role at the intersection of legal leadership, data protection, and commercial strategy within a global platform business. The Opportunity You will operate as Head of Legal and act as the organisation’s UK Data Protection Officer working closely with the Group General Counsel as a true right hand. The business has scaled rapidly through international expansion and acquisitions, and this role will shape the journey of its legal and privacy infrastructure. You would expect a 50/50 split between data protection and broader legal work, with significant exposure to senior stakeholders and strategic projects. Key Responsibilities: • Supporting the GC in developing and shaping the legal function, • Acting as UK DPO, building a multi-jurisdictional data protection framework, advising on complex data matters, and overseeing international privacy arrangements, • Drafting and negotiate a wide range of commercial agreements (incl. SaaS, supplier, customer), • Advising on IP, procurement, and regulatory matters, • Leading on DSARs, breach management, DPIAs, and internal training, • Supporting on strategic projects, including international expansion and governance initiatives, • Managing external counsel and ongoing legal risk across jurisdictions About You We’re looking for a commercially minded lawyer with strong privacy expertise, who thrives in scale-up environments. You will ideally be 5-10PQE and looking to step into a combined Head of Legal and DPO position. You must be comfortable working independently in a fast-paced environment. Key requirements: • Qualified lawyer with significant data protection and commercial legal experience, • Proven track record operating across multiple jurisdictions, • Strong grounding in DSARs, DPIAs, and privacy governance frameworks, • Comfortable handling commercial legal work alongside privacy, • Pragmatic, solutions-focused, and able to operate with autonomy, • Background in consumer-facing industries, • Exposure to high-growth or private equity-backed environments Why This Role Stands Out • True breadth: Not siloed - you’ll operate across the full legal spectrum, • Global exposure: Work across 30+ jurisdictions in a complex, decentralised environment, • Build & shape: Opportunity to create scalable systems and influence how the business operates, • Senior visibility: Direct interaction with leadership and regional decision-makers, • Growth context: Join a business continuing to scale, with strong investor backing and a clear growth trajectory Apply If you’re looking for a high-impact, globally scoped legal leadership role that combines privacy expertise with commercial breadth, we’d love to hear from you. Apply via LinkedIn or contact directly for a confidential discussion.

Arabic speaking International Programs Manager (Humanitarian Charity) Location: London (Stanmore Office) | Salary: £30K – 35K p/a (depending on experience) | Contract: Full-time (40 h/w) The Opportunity Civitas Recruitment are delighted to be working with an International Humanitarian Charity to recruit an International Programs Manager. This role will lead the effective delivery of international programmes, working closely with partners and internal teams to ensure high-quality implementation, strong grant compliance and clear reporting against outcomes. Key Responsibilities • Lead delivery of international programmes across planning, implementation, monitoring and reporting to achieve agreed outcomes., • Manage relationships with in-country partners and stakeholders, ensuring effective communication and high-quality delivery., • Oversee programme budgets, compliance and grant management, ensuring donor requirements are met., • Coordinate proposal development, workplans, logframes and reporting, working closely with fundraising and technical colleagues., • Strengthen monitoring, learning and evaluation, using data and insight to drive continuous improvement., • Manage risk, safeguarding and due diligence processes, escalating issues appropriately and ensuring strong controls., • Contribute to organisational learning and cross-team collaboration, sharing insights and best practice. The Candidate • Proven experience managing international development or humanitarian programmes, including partner management. However training can be provided to address gaps., • Ability to manager grants and contractors, including donor compliance, budgeting and reporting., • Understanding of how to develop proposals, workplans and results frameworks (e.g., logframes) and using MEL data to improve delivery., • Excellent stakeholder management and communication skills; culturally aware and able to work across time zones., • Highly organised and solutions-focused, able to manage competing priorities and deliver to deadlines., • Commitment to safeguarding, ethical practice and organisational values; experience of due diligence desirable. How to Apply Please apply via Civitas Recruitment with your CV or for ease use the link provided. Successful applicants will be contacted for an initial discussion. Please note that there will be some in officer presence required and therefore we advise candidates to do a journey planner to see if it works.

Head of Business Acceptance (Conflicts & AML) An award-winning international law firm is seeking a dynamic and strategic Head of Business Acceptance to join its growing Risk function. This newly created leadership role offers a unique opportunity to shape and drive the firm’s approach to Conflicts and Anti-Money Laundering (AML) across the UK and EMEA, while collaborating closely with colleagues in the US. Reporting directly to the Director of Risk, you will play a pivotal role in safeguarding the firm’s reputation and supporting its global growth through expert risk management and innovative thinking. Highly lucrative salary + excellent benefits Hybrid working structure (3 days office, 2 remotely) on a full-time 9.30-5.30 basis Ultra-modern office space close to City Thameslink The Head of Business Acceptance will be responsible for a team of circa 25 analysts across AML and Conflicts and will be supported by a Business Acceptance Manager who has day-to-day responsibility for the management of the team who are mainly based there. Key responsibilities • Overall day-to-day responsibility for Business Acceptance within the firm, including acting as a point of escalation where necessary for the Business Acceptance and the Senior Analysts. Occasional visits to other offices are likely to be required., • Acting as deputy MLRO and supporting the MLRO with a range of relevant issues, including dealing with internal suspicious activity reports and external SARs. There is support within the team on financial crime from a Senior Financial Crime Analyst., • Being a point of liaison for the US Conflicts team on issues arising and supervising a team of London based analysts who are being recruited to assist with US Conflicts issues., • Keeping up-to-date with changes in relevant legislation, policies, procedures and practices., • Acting as the firm's Anti-Bribery & Corruption Officer and monitoring the Gifts and Hospitality register, including providing advice to partners and fee earners on potential bribery corruptions matters, • Supervising the Business Acceptance Manager in preparing documentation for the annual AML Risk Assessment and the annual Independent AML audit., • Developing close relationships with other business services functions to facilitate co-operation and knowledge sharing and attending regular Heads of Business Services meetings to provide input into broad operational issues., • Organising and presenting training on risk topics as necessary. Knowledge, skills & experience • Able to demonstrate understanding of the risks faced by an international commercial law firm;, • Ability to manage the resolution of legal and commercial conflicts of interest with regards to the applicable regulatory requirements and taking account of the competing needs of the firm's partners and offices;, • Experience of the US ABA conflict of interest roles will be an advantage and will need to be learned by any candidate who does not have prior experience of them;, • Shares knowledge across the team, and provides ongoing instruction and support;, • Calm and professional in the face of competing demands;, • Excellent time management and organisational skills; Actively promotes teamwork across the risk management team, promoting a team culture that encourages co-operation, support and knowledge sharing., • Education and experience: A university degree, Qualified solicitor or barrister or experience risk professional

Information Officer – Legal Information Services London (Hybrid working) We’re working with an international law firm with a strong reputation across a number of specialist practice areas, looking to hire an Information Officer into their Legal Information Services team. This role sits at the heart of the business, supporting lawyers across Finance and a broad group of practices including Employment, Pensions, Private Wealth, Immigration, Contentious Trusts and Pensions, and Corporate Tax. You’ll be working in a genuinely international environment, where matters often span multiple jurisdictions and require commercially focused, cross-border insight. It’s a great opportunity for someone who wants early responsibility, close interaction with fee-earners, and exposure to complex, high-value legal work. The Role • Delivering high-quality legal and commercial research across a wide range of jurisdictions and subject areas, • Supporting lawyers within Finance and EPPICC-related practice areas with tailored, business-focused insights, • Building strong relationships with fee-earners and key stakeholders, acting as a trusted point of contact, • Working closely with Knowledge teams on firmwide initiatives and projects, • Designing and delivering training sessions for lawyers and new joiners, • Reviewing and advising on legal information resources and subscription services, • Promoting the value and capabilities of the Legal Information Services function across the firm, • Continuously looking for ways to improve systems, resources, and service delivery Requirements • Strong experience using legal research platforms such as Lexis+, Westlaw, and Practical Law, • Experience supporting multiple legal disciplines (ideally including finance, private wealth, or employment-related areas), • Ability to translate complex, multi-jurisdictional research into clear, practical insight, • Confident communicator who can build credibility with lawyers and stakeholders at all levels, • Experience delivering training or supporting knowledge-sharing initiatives, • Highly organised, with the ability to manage competing priorities, • Commercial awareness and a proactive, solutions-focused mindset, • A genuine interest in international legal developments What’s On Offer • Competitive salary and a comprehensive benefits package, • Private medical, dental and life assurance cover, • Flexible benefits including gym discounts and retail perks, • Tech, cycle-to-work and electric vehicle schemes, • One paid volunteering day per year, • A strong wellbeing offering covering physical, mental, financial and social health, • Hybrid working as standard, with flexibility around arrangements Why Apply? You’ll be joining a collaborative, forward-thinking international firm with clear growth ambitions. The role offers exposure to a diverse range of practice areas and cross-border work, giving you the chance to develop both your legal research expertise and your commercial understanding in a meaningful way. If you’re looking for a role where you can work closely with high-performing legal teams and have a visible impact across the business, this is a strong opportunity.

Allen Lane are partnering with a London borough council on their recruitment for an interim Head of Legal services/Deputy Monitoring Officer. This Head of Legal must have planning experience. • Draft, negotiate and complete s106, s38, s278 agreements and any other agreement and licences relating to planning and highways matters., • Advise on all matters relating on planning and highways matters., • Lead, manage and supervise a team of contract lawyers, planning lawyers and property lawyers., • Positively contribute as member of the Legal Services Management Team., • Conduct member training., • Attend and advise at planning committee and any other council committees, as necessary., • Deputise for the councils Monitoring Officer including attending high level meetings., • Progress the councils various corporate agendas. There will be an expectation to be in the office 3 days per week but will reduce to 2 days per week. This is an initial 6-month contract and paying £800/day inside IR35.

Exciting opportunity with our client to help build global infrastructure and teams from the ground up. We will share more about our client! What makes this especially compelling is that you’re not just stepping into a role — you’re helping shape how the business operates moving forward, with real visibility and impact. It’s a chance to be part of a well-known global brand at a pivotal moment of their transformation and growth. Role Overview We are looking for an exceptional Company Secretary to lead the governance and corporate secretarial vision, strategy, and execution for a standalone business being carved out of its existing corporate parent. The Company Secretary will play a pivotal role in shaping the future of a multi‑billion‑dollar, 6,000+ employee global company operating in more than 120 countries. This role is ideal for a proven corporate governance leader who appreciates complexity, transformation, and value creation, and who wants to own and enhance the company secretarial agenda with autonomy and strong sponsorship from a leading private equity-backed joint venture. Key Responsibilities Separation, Stand-Up & Transition • Assume end‑to‑end leadership of the New CoSec function upon transition from carve-out mode to business‑as‑usual, taking formal ownership of systems, contracts, processes, and governance frameworks., • Partner closely with executives, directors, JV partners (including PE sponsors), and other senior leaders to confirm and refine the target‑state governance and corporate secretariat operating model across the NewCo and its legal entities., • Support ensuring Day 1 readiness and continuity for all core CoSec activities, including Board and committee support, statutory filings, share registers, director and officer appointments, and legal entity management, • Assist with Seller-led entity formation and legal reorganisation activities, ensuring alignment with separation timelines and Day 1 readiness., • Provide input into the integration of governance during the sign-to-close period, including interim decision-making frameworks, oversight structures, and early-stage board and compliance set-up pre-close., • Contribute to policy development and governance model mobilisation, including prioritisation of Day 1 / 100-day policies and coordination of key governance-related hiring and onboarding activities., • Support a smooth handover from external programme teams and advisors, ensuring knowledge transfer, clear ownership, and continuity of key activities post close. Board, Governance & Compliance • Own and maintain the group’s governance framework, including Board and committee terms of reference, matters reserved for the Board, delegated authorities, and decision-making protocols., • Coordinate all Board and committee activities, including annual calendars, agendas, paper preparation, minute‑taking, and action tracking, ensuring high‑quality information and effective meetings., • Oversee statutory and regulatory compliance for all legal entities, including company filings, registers, director obligations, corporate records, and company name changes as required., • Support the governance of key group‑wide policies, ensuring alignment with the governance framework and joint venture sponsor expectations. Global Entity Management, Delegations & Assets • Own the legal entity lifecycle management framework covering more than 120 countries, including corporation, director/officer appointments and resignations, changes to share capital, and dissolutions where appropriate., • Oversee the custody and control models for all statutory physical assets (seals, chops, stamps, minute books) and digital records, including chain-of-custody processes and periodic reviews., • Ensure registered office arrangements, statutory books, and other entity-level requirements are implemented and maintained post-close. Leadership, Risk & Stakeholder Management • Embed CoSec considerations into the broader risk and controls framework., • Act as a trusted partner to the General Counsel, executives, board, and other senior stakeholders, and support shareholder-related processes for the PE sponsor and minority investors., • Develop key governance contacts across the business, building governance awareness and capability across the organisation. External Providers, Systems & Contracts • Provide strategic oversight of CoSec advisory and outsourcing providers, including primary advisory firm(s), entity administration providers, registered agent services, director training services and local notaries., • Own ongoing management of related contracts (including entity databases and other third-party services), ensuring service quality and clear SLAs., • Assess balance of outsourced vs. in-house activities over time, based on risk, cost and capability, and adjust the operating model accordingly. Experience & Qualifications • Proven company secretary or governance leadership experience in a large‑scale global company, ideally within an industrial or manufacturing environment., • Strong track record of working with Boards, Chairs, and C‑suite executives, with the presence and credibility to operate as a trusted adviser., • Experience supporting carve‑outs, large transformations, or complex group reorganisations involving multiple jurisdictions., • Demonstrated ability to operate across multiple regions and legal entities, managing governance and entity‑level complexity in a global footprint., • Deep technical knowledge of UK company law and corporate governance, with familiarity with international governance practices and regulatory expectations., • Strategic mindset paired with hands‑on operational discipline; ability to take over and optimise a newly implemented operating model, not just run a steady‑state function., • Relevant professional qualification (e.g., Chartered Governance Professional / Chartered Secretary, qualified solicitor, or equivalent) strongly preferred. What Makes This Opportunity Unique • Iconic brand: Help shape the governance foundation of a globally recognised lubricants brand with strong market visibility., • Transformation at scale: Lead governance and company secretarial activity for a complex, multi‑jurisdictional group operating in over 120 countries and across multiple legal entities., • High-impact role: Directly influence Board effectiveness, decision‑making quality, regulatory compliance, and governance culture across the organisation., • Autonomy with strong sponsorship: Operate with clear backing, decision velocity, and a sharp value‑creation mandate within a private equity-backed joint venture. Compensation Competitive executive compensation package

The Opportunity UP3 is growing. Fast. And evolving our People Operations to help us scale is an essential part of maintaining that momentum; both now and into the future. We’re looking for a talented People Operations Specialist with a passion for bringing people, processes and technology together; achieving an exceptional employee experience whilst supporting key business outcomes. Someone ambitious; ready to take ownership of our People processes and technology and the ongoing improvement of our People Operations . Someone detailed-oriented and a completer finisher, who can ensure accurate record keeping and deliver People MI. And someone collaborative and caring, who can support the wider UP3 Team in delivering best-in-class customer outcomes by delivering pragmatic and simple HR support with people front of mind. Our values • No-one is above making the tea of watering the plants, • Do the right thing by the customer. Always., • No room for egos, politics or gossip., • We’re a team. Take a pride in sharing what you know., • If you see something that needs doing, roll up your sleeves and get it done., • Remember, at some point, you did something for the first time. As our business grows and evolves, we expect that you will too. But for now we’re looking for someone to be focused on: • Managing our People Operations processes end-to-end across the employee lifecycle; ensuring all employee records and required documentation is kept up to date. You’ll work across new starter onboarding, absences, payroll, benefits, L&D, right to work checks, background and security clearances, leavers, performance appraisals, bonus and salary reviews, and more; liaising with third-party providers and experts as applicable., • Owning the day-to-day administration of our HRIS system, currently Rippling, and partnering with our Chief People Officer and IT to support our transition to a new platform. You’ll be working to create and refine processes; embedding automation, guiding user behaviours, and creating a platform which delivers a great user experience and supports the required commercial insights and outcomes., • Collaborating with the Chief People Officer in developing processes, policies and other collateral which support a transparent, accessible and proactive approach to providing People Services., • Supporting low-complexity ER cases. You’ll work alongside the Chief People Officer to manage Maternity & Paternity Leave, Flexible working requests, Exit Interviews etc as needed., • Working with the wider business on an ad-hoc basis to support requirements such as employee events, resource co-ordination, data analysis, and more. Sound good? We’d love to hear from you, if you have: • Proven experience of owning and improving HR Operations processes and outcomes, and knowledge of the applicable UK employment legislation underpinning them., • Strong understanding of HRIS system capabilities and experience of enabling these. Ideally you’ll have HRIS implementation or systems evolution experience., • Experience of providing HR policy and process advice to a broad variety of stakeholders; including Senior Management., • Strong analytical skills with a data-driven mindset; ideally with a passion for technology., • Excellent attention to detail and a completer-finisher mindset; able to collaborate effectively and co-ordinate others where needed., • Strong written and spoken (English) communication skills. We make hiring decisions based on your experience and skills, as well as on how you can enhance UP3 and our culture. Don’t meet all of our criteria? If you like our story and think you have what it takes to make an impact – let us know! We value fresh and diverse perspectives, and the benefits that a broader skillset and a great attitude can bring. What’s in it for you? We are ambitious. Our mission motivates us to work hard - and we do - but you'll experience lots of moments of genuine collaboration, innovation, and fun too. We offer: • A competitive salary and brilliant benefits, including an individual performance-based bonus, Health Insurance, Dental Insurance, a home office allowance, enhanced maternity and paternity leave, and more., • A genuinely Great Place to Work - we’ve been certified from 2022 - 2026. Click here to hear more about what’s it like to work at UP3 - Careers | ServiceNow elite partner | UP3, • Career development and progression – we invest in our people and actively promote from within., • The opportunity to work for an established, respected player. We’ve honed our craft having been with ServiceNow since the early days, going on to set up UP3 in 2016., • Amazing customers and a best-in-class solution. Click here to see the type of customer success stories you’ll be supporting - UP3 ServiceNow Case Studies And Customer Success Stories, • Best in class tech stack, tools and training. We’re committed to providing all you need to be successful in this role, • An inclusive and supportive working environment. Click here to hear more about how UP3 supports Women in Tech - Women at UP3 | ServiceNow Careers | Elite Partner Other practical details, we know you might be wondering about: • Full-time, permanent position., • Hybrid working, 2 days a week in our fantastic office at The Ministry in Central London., • Our typical working hours are 9am – 5.30pm, with some flexibility from time to time., • Part of our People Team, the role reports directly to the Chief People Officer., • Must be a UK resident for tax purposes, and have the right to work in the UK., • This is not a People Management role., • We are a founder-led business, employing approximately 100 people in the UK.

HR Business Partner - Employee Relations Specialist Financial Services Location - LondonHybrid working A leading global financial services firm has an exciting new opportunity for an Employee Relations (ER) Specialist to join their busy HR team in their London headquarters. You will be the in-house expert on all things ER, supporting teams across Europe, APAC and the US, operating from the central global People team. As a leading proprietary trading firm, the business operates in a highly regulated environment and you will play a critical role in ensuring their People practices meet all compliance and ethical standards while fostering a positive working culture worldwide. Key Responsibilities:Casework Management: Manage a varied and high-risk employee relations caseload across all regions, including disciplinaries, grievances, appeals, investigations, performance and capability concerns, with professionalism and cultural sensitivity, taking ownership of sensitive and complex matters as they arise.Change Management: Advise on and support the implementation of business-critical organisational change (including redundancies and international transfers), ensuring regional compliance.Manager Training: Develop and deliver targeted training for managers in APAC, Europe, and the US, building ER capability and confidence to address best practices and employee matters locally and globally.Policy Development: Draft, harmonise and implement robust HR and ER policies reflecting the latest UK, APAC, and US employment law, best practice and the regulatory standards that apply to trading environments.Risk Mitigation: Proactively ensure people-related actions are fully aligned with relevant employment law and internal requirements, supporting our regulatory obligations at all times.Expert Advice: Act as a trusted partner for leaders and managers, providing practical, timely, and legally sound guidance on employee matters that reflect the fast-paced, regulated nature of the trading industry.Employment Contract Project Management: Lead and manage complex employment contract projects, taking ownership of initiatives that require navigating multi-region requirements. Ensure all contract terms, including restrictive covenants, are compliant, commercially sound, and aligned with diverse jurisdictional and regulatory standards. Provide expert advice on the drafting and enforcement of non-compete, non-solicitation, and confidentiality clauses across multiple geographies.Conflict Resolution: Mediate disputes and lead fair, impartial investigations into complaints, ensuring an ethical and compliant approach throughout.Regulatory Liaison: Partner with Compliance, Legal and Risk teams as needed to ensure regulatory integrity in ER and people processes.Data Analysis: Monitor ER metrics (e.g., turnover, absences, trends) globally, identify themes, and present actionable recommendations for ongoing improvement.In addition to core Employee Relations responsibilities, the role may also contribute to broader HR initiatives and generalist activities where appropriate, ensuring alignment with organisational priorities. Key Requirements:Qualifications: CIPD Level 5 (minimum) or Level 7 (preferred).Experience: Demonstrated track record managing complex ER caseloads in a regulated, fast-paced, international environment. Experience within financial services or trading environments is highly advantageous.Legal Knowledge: Strong knowledge of UK Employment Law required; awareness of APAC and US frameworks preferred.Compliance Focus: Deep understanding of the importance of regulatory compliance and its impact on HR policies and processes.Stakeholder Management: Excellent communication and relationship-building skills with a global mindset and sensitivity to different cultures.Emotional Intelligence: High resilience and discretion in handling confidential and sensitive situations.Coaching Capability: Skilled at upskilling and empowering managers to navigate ER issues and conduct people processes confidently and compliantly. Experience in HR Business Partnering is advantageous.Collaboration: A key element of this role will be working with the legal function, ensuring a close-knit, excellent communication line and working relationship to ensure the business is best served at all timesThis is a unique opportunity to shape global ER strategy and standards within a forward-thinking proprietary trading firm, reporting directly to the Chief People Officer. What’s on offer:A great environment whereby technology is key to successThe upside of a start-up without the associated risksFriendly, informal and highly rewarding cultureA fast-growing global firm with plenty of opportunities where you will have a significant impactCompetitive compensation packageExcellent benefitsHybrid working 3 days in the office, 2 days remoteLondon city office location

Compliance Officer - Hedge Fund Location: London Team: Compliance & Legal Reporting to: Chief Compliance Officer and General Counsel Overview We are seeking a Compliance Officer to join a growing multi-strategy hedge fund based in London. The role sits within a small, collaborative compliance team and offers broad exposure across the business, working closely with investment, operations, legal, risk, and senior management. The successful candidate will support the day-to-day compliance framework of the firm across multiple investment strategies and jurisdictions, helping to ensure adherence to FCA and SEC regulatory requirements and internal policies while contributing to the continued development of the compliance function. Key Responsibilities • Assist in the ongoing monitoring and enhancement of the firm’s compliance framework, policies, and procedures, • Support the delivery of the Compliance Monitoring Programme (CMP) and thematic reviews, • Monitor trading activity and investment processes for compliance with regulatory requirements, fund restrictions, and internal controls, • Conduct surveillance across areas including market abuse, personal account dealing, communications monitoring, and conflicts of interest, • Assist with regulatory filings and reporting obligations, including FCA and SEC related submissions, • Provide compliance guidance to investment professionals and broader business teams on day-to-day regulatory matters, • Support onboarding and due diligence processes for counterparties, brokers, vendors, and service providers, • Maintain and review compliance registers, including gifts and entertainment, conflicts, and insider lists, • Assist in the preparation and delivery of compliance training across the firm, • Support regulatory examinations, audits, and responses to investor due diligence questionnaires, • Contribute to compliance projects, regulatory change initiatives, and process improvements Candidate Profile • 4–8 years of compliance experience within an investment management firm, hedge fund, or asset manager., • Strong understanding of the UK regulatory environment, including FCA rules and market abuse regulations. SEC regulatory knowledge and experience would be a plus, • Experience supporting front-office investment activities and trade surveillance processes, • Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment, • Collaborative and pragmatic approach with strong communication skills, • Comfortable operating within a lean team structure where responsibilities are broad and hands-on, • Undergraduate degree or relevant professional qualification preferred If you believe you have the skills and experience to excel in this role and contribute to the firm’s continued success, we encourage you to apply. For more details, please contact Jon Pettet at jon.pettet@blackswangroup.com

A prestigious European Bank is seeking an experienced Compliance Officer to join its team on a 6-Month FTC. There is the possibility this role will convert to permanent subject to performance. This is a “hands-on”, second-line role requiring both advisory and execution capabilities. Your responsibilities will include: • Conducting compliance monitoring and testing of controls, • Producing reports and Compliance Risk Assessments and recommendations, • Investigations and Incident Management (AML / Suspicious Activity Reports, Data protection breaches and Market abuse incidents), • Providing compliance and regulatory advice/guidance/training to the business, • Assessing regulatory developments impacting the London branch and updating policies/procedures where necessary, • Supporting and covering for MLRO and Data protection functions Your experience must include: • At least 10 years relevant compliance experience gained within international banking, • Good understanding of FCA/PRA regulatory requirements, • Excellent communication skills both written and oral, • Strong analytical and problem-solving skills

Description Ant International is looking to hire a Chief Compliance Officer based in the UK to maintain its UK licence as well as acting as a strategic business partner. The position will be part of a growing European & UK Compliance team supporting Ant International, in particular, the provision of payments and financial services to corporate customers. We are looking to hire a detail-oriented, collaborative and agile regulatory compliance professional who is able to take the initiative to work closely with internal business, operations and various functional key-stakeholders in Ant International, to support the achievement of business targets and objectives, and to comply with and fulfil regulatory obligations and expectations. A suitable candidate will be a seasoned and experienced Chief Compliance Officer for a financial institution in the UK with strong interpersonal, project management and stakeholder management skills, and one who thrives working in a fast-paced environment. Roles & Responsibilities Regulatory Compliance & Risk Management: • Design, develop and implement the UK compliance framework that aligns with long-term organisational goals and adhere to FCA regulations and guidelines;, • Lead regulatory engagement, maintain open and constructive relationships with the FCA and other regulatory bodies, as well as engagement with auditors and banking partners from a compliance perspective;, • Communicate compliance updates and regulatory changes to senior management and relevant stakeholders;, • Monitor and assess the organisation's compliance with relevant laws, regulations, and internal policies;, • Stay abreast of changes in regulatory requirements, industry standards and update compliance policies accordingly;, • Identify, assess, and mitigate compliance risks across the organization; and, • Collaborate with other departments to integrate compliance considerations into business processes and decision-making. Policy Development & Training • Develop and enforce compliance policies and procedures to guide the organisation's operations., • Design and deliver compliance training programs to educate employees on regulatory requirements and internal policies., • Foster a culture of compliance within the organisation by promoting ethical behavior and adherence to regulatory standards. Commercial Awareness • Strong understanding of the UK and international regulatory landscape, with the ability to anticipate changes and assess their impact on business strategies., • Demonstrates capability to balance regulatory obligations with commercial objectives, ensuring compliance supports sustainable growth., • Ability to communicate complex compliance issues in a clear, pragmatic way that resonates with commercial teams and senior leadership., • Proven track record of acting as a trusted advisor to the Board and Executive Committee, influencing strategic decisions with sound compliance judgment., • Demonstrates ability to embed compliance into the broader business agenda. Experience and Qualifications/Capabilities • 10 years (+) in general regulatory compliance either in financial institutions or reputable international consulting firms., • Work experience in e-commerce, payments or card schemes industry is preferred., • Ability to collaborate cross-functionally and manage different stakeholders within the organisation., • Demonstrated ability to work independently in fast-paced environment., • Able to provide pragmatic and considered advice under tight deadlines., • Possess a practical approach to problem-solving and be able to counsel internal clients with clear and concise advice., • Goal driven, result oriented and focus on the deliverables., • Strong ability to understand internal and corporate governance, processes and controls., • Strong analytical, communication and interpersonal skills., • Proficient in Microsoft Office Suite i.e. Word, Excel and PowerPoint.

ROLE OVERVIEW // We are recruiting for a Compliance Officer to join the Legal, Risk & Compliance (“LR&C”) department. The LR&C department advises the firm on the full range of regulatory and legal issues which affect it as a business, playing a key role in risk and reputation management. It is made up of three core teams (business acceptance, information security and privacy and legal) and works in close collaboration with the practice and members of Business Services. The Compliance Officer works within the Business Acceptance team and ensures that all new clients and matters are opened in accordance with the firm’s new business intake procedures. The Compliance Officer is responsible for a range of tasks, including opening matters, running conflict searches, obtaining and lodging engagement letters, and sending the firm’s Terms and Conditions of Business to clients. They also provide support and guidance to all users in the firm, and in the Department, regarding those procedures. KEY RESPONSIBILITIES // The key responsibilities of this role are outlined below and there may be others which are not listed. The Compliance Officer team works on a rota basis, covering Monday to Friday from 9am-6pm, and provides extended conflict search cover if the business requires it. Conflict and sanctions searches • Conduct conflict searches in accordance with firm’s procedures and send results to fee earners for review., • Ensure conflict searches are completed where required under firm policy., • Monitor updates to sanctions lists, run relevant searches against client and matter records, analyse and escalate relevant hits to the Compliance lawyers. Client and matter record opening and maintenance • Review and approve new client and matter requests, ensuring compliance with data governance standards and formatting guidelines., • Respond to queries regarding client and matter opening, matter security and ongoing matter record maintenance., • Assist with ethical wall and matter security requests and queries. Terms and Conditions of Business • Send the firm’s Terms and Conditions of Business to new clients and assist with client mailshots., • Collaborate with Compliance lawyers to categorise Outside Counsel Guidelines and other agreed terms in Intapp Terms., • Follow up with matter teams for engagement letters and upload them into Intapp Terms. Collaboration and support • Monitor shared team mailboxes, ensuring emails, notifications and requests are allocated and actioned promptly., • Proactively contribute to proposing improvements or changes to procedures or Intake workflows to improve efficiency., • Ensure the team’s guidance manuals are regularly updated to reflect current policies and procedures., • Act as an ambassador for Legal, Risk & Compliance, fostering strong internal relationships., • Deliver training and contribute to team meetings. Other responsibilities • Approve Payer Request forms., • Conduct Supplier checks and Dealing checks., • Compile statistics and reports and contribute to compliance monitoring reviews., • Maintain professional knowledge through horizon scanning, webinars, and internal training. CANDIDATE PROFILE // Candidates for this position must have: • At least 1-2 years’ experience within a professional services environment., • Confident and articulate verbal and written communication skills, the ability to deal effectively with people at all levels and present complex procedures clearly and succinctly., • Ability to make sound judgements and recommendations., • Excellent online research skills., • Proven experience using Microsoft Word and Excel; experience using Intapp Intake (Open), Intapp Conflicts and Intapp Terms would be beneficial., • Ability to absorb, analyse and consolidate large amounts of information., • A confident and proactive approach to managing workload and using own initiative., • Strong attention to detail in own and others’ work., • Experience working collaboratively in a team, contributing, offering support to colleagues, and sharing information and best practices., • Experience delivering training or be willing to deliver presentations and training., • An active interest in compliance and current affairs. We welcome applications irrespective of race, colour, ethnic or national origin, disability, sex, gender identity, sexual orientation, age, religion, belief or marital status.

Director, Global Regulatory Ethics & Compliance Location: Europe | Reports to: Chief Compliance Officer Location: London, UK or Netherlands --- About the Role Forward Air is seeking an accomplished, globally minded compliance leader to serve as Director, Global Regulatory Ethics & Compliance. Sitting at the intersection of strategy, governance, and business partnership, this role carries enterprise-wide accountability for the design, maturation, and continuous advancement of Forward Air's global ethics and compliance program across global markets. Reporting directly to the Chief Compliance Officer, this Director will serve as a trusted advisor to senior leadership, a visible steward of the Company's integrity culture, and a hands-on program builder capable of translating complex regulatory obligations into practical, scalable frameworks. The role carries primary ownership of the Company's anti-corruption, fair competition, conflicts of interest, gifts and hospitality, data privacy compliance, and Speak Up program portfolios, and will be a key voice in shaping how compliance is experienced across the global organization. This is a high-visibility, high-impact role well-suited to a compliance leader who thrives in fast-moving environments and brings the strategic credibility to influence at the executive level while driving execution across diverse markets and business lines. --- What You'll Do Program Strategy & Governance · Define and lead the long-term strategic vision for Forward Air's global Ethics & Compliance program, ensuring it is risk-based, proportionate, and aligned with the Company's scale and international footprint. · Serve as the primary global subject matter authority on anti-bribery/anti-corruption (FCPA, UK Bribery Act, and equivalent international regimes), fair competition and antitrust, conflicts of interest, gifts and hospitality, data privacy compliance, and Speak Up governance. · Develop and maintain a robust global policy architecture, ensuring policies are current, consistent, jurisdiction-sensitive where required, and embedded in business operations rather than siloed in compliance. Risk Intelligence & Mitigation · Lead the design and execution of the Company's global compliance risk assessment program, including enterprise-level and market-specific assessments, with an emphasis on identifying systemic vulnerabilities and emerging regulatory trends. · Translate risk assessment outputs into prioritized, measurable mitigation plans with clear ownership and executive visibility. · Monitor the evolving global regulatory environment across key jurisdictions and proactively advise leadership on implications for the business. Training, Culture & Awareness · Architect and oversee a global training and awareness strategy that goes beyond compliance checkbox requirements – building genuine understanding of ethical expectations across all levels of the organization. · Design role-specific and risk-tiered learning experiences (including eLearning and live delivery) that are engaging, culturally resonant, and linked to measurable behavior change. · Champion a speak-up culture by providing strategic oversight of the Company's reporting channels, non-retaliation framework, case trend analysis, and escalation governance. Executive Partnership & Reporting · Serve as a strategic partner to the CCO, providing risk counsel, regulatory horizon scanning, and executive-ready reporting on the program’s health and emerging issues. · Develop and maintain program metrics, dashboards, and governance reporting that demonstrate program effectiveness to senior leadership and relevant oversight bodies. · Build and sustain trusted relationships with Legal, HR, Internal Audit, Finance, Procurement, IT, Security, and business leaders globally to ensure compliance is a genuine operational partner rather than a gatekeeper function. --- What You'll Bring · 12+ years of experience in compliance or regulatory roles · Juris Doctor (JD), LL.B., or equivalent legal qualification required; Master of Laws (LL.M.) or equivalent advanced legal degree preferred. · Substantial experience in senior ethics, compliance, legal, or regulatory roles within a large multinational or global organization, with direct accountability for multi-jurisdictional program governance. · Deep, substantive expertise across anti-bribery/anti-corruption, competition/antitrust, conflicts of interest, gifts and hospitality, data privacy compliance (GDPR and equivalent regimes), and Speak Up governance – with the ability to distinguish between legal nuance and practical business risk. · A proven track record of operating at the strategic level, advising key stakeholders, influencing without authority across a matrixed organization, and driving meaningful compliance culture change. · Strong program-building instincts: comfortable designing frameworks from the ground up, scaling them across diverse markets, and continuously improving them based on risk signals and business feedback. · High executive presence, exceptional written and verbal communication skills, and the ability to translate complex regulatory concepts into clear, business-relevant guidance. · Experience in transportation, logistics, freight forwarding, supply chain, or another operationally complex, high-volume international business strongly preferred. · English fluency required; additional languages are a plus.

Job Title: Student Casework Officer Salary: £28,000 per annum Employment Type: Full-time Working Hours: Monday to Friday, 9am-5pm Job Location: ON-SITE, London, UK About the Elizabeth School of London The Elizabeth School of London (ESL) is a higher education provider committed to delivering high quality programmes on campuses in six major UK cities - London, Birmingham, Leeds, Leicester, Manchester and Northampton. With an inclusive approach to student recruitment, we provide one-to-one academic and careers advice to widen access to higher education for groups currently underrepresented. We believe that education is transformational and can make a fundamental difference to the individuals and communities we serve, which is why we pay the utmost attention to student satisfaction. As an inclusive organisation, we believe in education for all, but not one size fits all, so we place great emphasis on providing opportunities and support for anyone with the ambition to achieve their true potential. Purpose of the role You will contribute to the delivery of various full-time programmes which are developed in partnership with renowned institutions such as Canterbury Christ Church University, Bath Spa University, St Mary's University Twickenham London, and others The Registry at ESL is seeking an experienced Casework Officer to manage individual student academic cases, with a primary focus on academic appeals and academic misconduct. The role involves conducting investigations in accordance with ESL and its academic partners' academic appeals procedures and disciplinary regulations. The successful candidate will be part of a collaborative team, responsible for their own portfolio of casework and ensuring compliance with institutional policies. Main duties and responsibilities Case Management: • Handle individual student academic cases, including academic appeals and misconduct., • Maintain accurate and confidential records of all cases in compliance with institutional policies. Investigation & Analysis: • Conduct detailed investigations of student cases, gather relevant information, and make recommendations based on findings., • Extract and analyse data to inform decisions and ensure adherence to regulations. Stakeholder Liaison: • Communicate with students, staff, and academic partners regarding case processes and outcomes., • Provide guidance to students and staff on academic policies and procedures. Regulatory Compliance: • Ensure all casework aligns with legislative and institutional requirements., • Monitor compliance with academic policies and identify areas for improvement. Skills and Qualifications Essential: • A bachelor’s degree or equivalent substantial experience in an office environment., • Proven experience managing office systems to ensure compliance with regulatory requirements., • Demonstrated ability to handle a complex schedule of activities and meet strict deadlines., • Strong analytical and investigative skills, with the ability to extract and evaluate information for decision-making., • Proficiency in IT, including case management systems and standard office software. Desirable Attributes: • Excellent written and verbal communication skills., • Ability to work independently and collaboratively under pressure., • Strong organizational and multitasking skills. Other Duties and Requirements: • Additional Responsibilities: Perform other duties commensurate with the post's level of responsibility and experience as required., • Flexibility: Willingness to work occasionally outside normal office hours., • Travel: Occasional travel to partner institutions or relevant events may be required. Benefits • Annual leave (7.2 weeks), • Workplace pension scheme., • Company Sick Policy., • Statutory maternity/paternity pays., • Career development opportunities, • Training and self-development opportunities., • Gym membership discounts, • Retail discount schemes, • Cinema discounts, • Grocery discounts, • Cycle to work, • Investing and savings opportunities, • Financial wellbeing – personal debt advise., • Financial wellbeing education, • My Mind Pal (mental fitness)

About the Role We are looking for a proactive and detail-oriented Compliance Officer to join our growing team. This is a mid-level position, ideal for someone with around 3 years’ experience, particularly within healthcare compliance. The role will focus primarily on ensuring candidates and clients meet all regulatory and internal compliance standards, with an additional element of booking coordination to support operational efficiency. Key Responsibilities • Manage and maintain compliance processes for candidates and clients, • Ensure all documentation meets industry regulations, with a strong focus on healthcare compliance standards and logistics compliance standards, • Conduct background checks, right-to-work verification, and certification validation, • Maintain accurate and up-to-date records within internal systems, • Liaise with candidates to obtain and chase outstanding compliance documentation, • Support audits and ensure adherence to company policies and legal requirements, • Assist with booking coordination, including scheduling candidates into shifts where required, • Work closely with account managers to ensure compliance is completed efficiently and on time Requirements • Minimum of 3 years’ experience in a compliance role, • Strong experience within healthcare compliance (essential), • Understanding of compliance processes within recruitment or staffing environments, • Highly organised with strong attention to detail, • Excellent communication skills, both written and verbal, • Ability to manage multiple tasks and prioritise workload effectively, • Proficient in Microsoft Office and CRM/ATS systems Desirable • Experience within logistics or industrial recruitment compliance (not essential – training provided), • Knowledge of UK regulatory requirements within healthcare staffing What We Offer • Opportunity to grow within a fast-paced and supportive environment, • Training provided on logistics compliance processes, • Career progression opportunities as the business expands, • Collaborative team culture

We're privileged to be helping the UK's leading energy technology platform to hire their first Head of Applied AI Research. The energy grid is one of the most complex, data-rich, highest-stakes systems on the planet. Our client has built the operating system for it. You've likely heard of them through their flagship client, who powers 40% of the UK energy market. They process 15 billion data points daily across 70 million households worldwide, hold $500m in contracted ARR, and are expanding rapidly across Europe, Australia, Japan and the US. They are, by any measure, the leading AI-driven energy technology platform in the world. They are now building their applied AI research function from scratch, and they need a technical leader to build it with them. THE ROLE Reporting directly to the Chief AI Officer, the Head of Applied AI Research will shape the company's AI research agenda, build and lead a team of applied AI researchers, and drive the creation of proprietary foundation models for energy. You will work at the intersection of frontier research and real-world product impact, partnering with product teams to translate research into commercial advantage, and contributing to M&A and strategic technology decisions at the executive level. This is not a publications role. It is a role for someone who wants to do serious science and see it matter. WHAT YOU BRING • PhD in Machine Learning from a leading research institution, • 7+ years leading applied AI research teams in a commercial environment with access to large-scale, unique data, • Deep expertise in at least two of: LLMs and foundation models (pretraining, fine-tuning, distillation), physics-informed neural networks, or reinforcement learning, • Experience with agent frameworks, tool-use planning and workflow orchestration, • Systems-level fluency across data pipelines, training infrastructure and inference (PyTorch, JAX, TensorFlow), • Strong MLOps discipline: CI/CD for models, offline/online evaluation, safety and guardrails, • The ability to influence at exec level and mentor senior technical talent Energy domain experience is a nice-to-have, not a requirement. WHAT'S ON OFFER • Base salary £200,000 - £300,000, • Significant equity package, • Flexible hybrid working, • 10% pension matching, • 16 weeks full-pay maternity leave, 12 weeks partner leave, • Private health insurance, L&D budget, flexible holiday policy *THIS IS A HYBRID ROLE THAT CAN BE BASED IN LONDON, PARIS or NYC. WE ARE HAPPY TO ACCEPT APPLICATIONS FROM FOREIGN CANDIDATES WHO MEET ALL THE REQUIREMENTS* ABOUT HIGHER Higher is a specialist AI executive search firm. We work exclusively with companies building at the frontier of AI and deep tech. This search is being conducted confidentially on behalf of our client. To be considered, please apply or reach out directly to Kelly Gauthier at kelly@highersearch.co.

Food & Beverage Assistant/Cellar Person Location: Westminster Salary: £31,500 plus overtime Hours: Full-Time – 40 hours per week Mon-Fri One Great George Street is a prestigious, Grade II listed venue nestled in the heart of Westminster, London. This stunning Edwardian building, known for its iconic four-domed architecture, offers exceptional facilities for conferences, meetings, gala dinners, receptions, and weddings. It also serves as the headquarters of the Institution of Civil Engineers — a globally respected body dedicated to promoting innovation, knowledge exchange, and excellence in civil engineering. The Role: We’re looking for a hands-on, customer focused Food & Beverage Assistant/Cellar person to join our Catering team at OGGS. This is a varied role, ideal for someone who enjoys working across cellar operations, café/bar service, and events, while helping to maintain high hospitality standards. You’ll split your time evenly between cellar responsibilities and front of house food & beverage service, playing a key role in delivering outstanding experiences across Kendal’s, events, conferences, meetings, room service, and bar operations. Key Responsibilities: • Managing cellar operations, including stock control, deliveries, issuing stock, and maintaining cellar integrity., • Supporting the running of running events, conferences, meetings, café bar and room service operations, • Assisting with beverage ordering, stock projections, and monitoring consumption, • Coaching and guiding casual and temporary staff during events and bar service, • Liaising closely with kitchen and front of house teams to deliver smooth, high-quality service, • Ensuring compliance with licensing laws, food allergen legislation, and health & safety standards, • Maintaining accurate stock records and supporting stocktakes using the P2P (Procure Wizard) system, • Identifying risks, resolving issues promptly, and escalating where required, • This is a physical role that requires some manual handling. All relevant manual handling training and safety equipment will be provided. About You: • Strong background in conference, banqueting, hotel, or venue administration (e.g., Sales/Conference Coordinator)., • Excellent command of written and spoken English., • Confident MS Word, Excel and Outlook user., • Experience using a computerised diary system., • Exceptional organisational skills and the ability to prioritise effectively., • Comfortable using initiative and working flexibly in a changing environment., • Experience in operational roles within a hotel or venue setting., • Brilliant customer focus and attention to detail., • Strong communication and confident but appropriate assertiveness., • Team‑orientated with excellent relationship‑building skills., • Able to generate ideas, improve processes and influence client satisfaction., • Highly organised, proactive, and able to re‑prioritise in a dynamic environment. Qualifications: • Good level of education (GCSE or equivalent)., • NVQ / HNC or above in Hospitality / Catering Management is desirable, • WSET basic wines and spirits certificate or equivalent desirable ICE Group Benefits: • 25 days annual leave plus Bank Holidays, • Shutdown over Christmas period, • Annual £100 allowance towards your well-being, • Discounted hot food from on-site Café bar., • Up to eight per cent of salary contributed to a personal pension scheme., • 24-hour employee support line, • Death in service benefit equivalent to one year’s salary, • Interest free season ticket loan, • Cycle to work scheme., • Big Gym membership savings with the Gymflex scheme, • Your Rewards discount scheme ICE Group is an equal opportunities employer and are committed to ensuring an inclusive recruitment process. We welcome applications from disabled candidates and will provide reasonable adjustments throughout the recruitment process. If you need support or an alternative format, please contact us at people.team@ice.org.uk General Data Protection Regulations (GDPR) 2018 The data collected via this application process will only be used by the ICE Group for the purpose of recruitment and for the performance of an employment contract if a job offer is made. This data will not be disclosed to any external sources without express consent unless required to do so by law. Unsuccessful applicants’ data, both electronic and paper will be deleted/shredded six months from date of application. For any questions or concerns about your personal data, please get in touch with our Data Protection Officer at the details provided below: at Email: dataprotection@ice.org.uk Applicants have the right to complain to the ICO at http://ico.org.uk/ if they have a concern with the way ICE is handling their data.

Senior Customer Relations Officer £290 per day (Umbrella) Croydon (Hybrid) 5 Month Contract Summary: Our client is searching for a Senior Customer Relations team to join their team in Croydon! Within this role, you would be responsible for managing end-to-end complain cases in line with the regulatory requirements and ensuring fair, balanced outcomes for customers. This role focuses on delivering high quality investigations, clear final responses, and driving continuous improvement through root cause analysis, stakeholder collaboration and enhancing overall customer experience. Accountabilities for the role: • Effective management of a complaint caseload with maintenance of accurate and timely records., • Undertake comprehensive assessments of the merits of each complaint, including the consequences of such assessments and taking active steps to ensure that fair and balanced conclusions are reached for the customer whilst also managing any reputational issues to AEL., • Timely production of “Final Response Letters” aimed at clearly detailing the rationale behind the decision reached whilst advising the customer of his/her FOS referral rights., • Negotiation of compensatory benefits with internal and external complaint champions, complainants and the FOS, • Highlight complaint trends and operation process improvement suggestions / solutions to the Head of Customer Experience once identified following the resolution of the complaint, • Undertake effective root cause analysis tasks as requested by the Head of Customer Relations., • Contribute to the production of Treating Customers Fairly (TCF) Bulletins and raising any conduct issues that may be identified as a result of complaint handling trends., • Support in monitoring internal / external adherence to the Clients UK’s complaint handling procedure / regulations., • Maintain an up to date awareness of regulatory developments not limited to the Complaint (DISP) environment and escalating any concerns/updates as required., • Participate, when required, in departmental initiatives in order to provide value to the UK business including (but not limited to) complaint training, presentations and knowledge sharing exercises in order to support and influence., • Play an active role in identifying and improving our customers experience through group and individual efforts; to review and recommend improvements based upon complaint experiences., • Reviewing all Final Response Letters escalated by the complaint champion network to ensure a fair outcome is being reached and the quality of the communication being sent is accurate, • Offering guidance and advice to the complaint champion network when they are attempting to resolve a complaint within 3-business days, • Working with the FOS when cases have been escalated to them for their review/investigation; providing case file information, with assistance from the CRT Admin, to assist them with forming their objective decision on the case, • Redirection of communication received within CRU to ensure it is being handled appropriately by the relevant line of business in CRT Admin absence. Experience & Qualifications Required: • Solid knowledge and awareness of the FCA regulatory Framework for complaints handling and principles relating to TCF., • Solid complaint handling experience within an insurance company, especially a claims environment., • A sound understanding of the FOS and it’s associated procedures and practices. If you are interested in this position, please do not hesitate to apply! Please note in the event of high volumes of applications, we will only be able to respond to successful applications in the first instance.