Operations Director
8 days ago
Witney
Operations Director – MSP (UK-wide) Salary: On application The Opportunity Our client, a leading Managed Service Provider (MSP) specialising in delivering IT services and technical projects to schools nationwide, is seeking an experienced Operations Director. This is a strategic, hands-on leadership role driving operational excellence across service delivery, technical teams, and project delivery. Reporting directly to the Managing Director, you will play a key role in shaping scalable, efficient operations that support growth, improve customer experience, and strengthen the delivery of managed IT services to over 5,000 schools across the UK. Key Responsibilities Operational Leadership & Transformation • Lead operational teams to deliver consistent, high-quality services., • Drive process improvement, change management, and operational modernisation., • Align ways of working across field teams, service desk, and projects., • Ensure a reliable, professional managed service for all customers., • Set service performance metrics and monitor results., • Drive consistency, standards, and best practices across teams., • Strengthen operational document...