Head of Key Accounts
2 days ago
Exeter
Head of Key Accounts 🟢 About the Role Are you passionate about leading high-performing teams and helping businesses transition toward a sustainable energy future? My client is a leading energy solutions provider in the UK, supporting large commercial and industrial customers with electricity supply, energy management, and decarbonisation strategies. They are now seeking a Head of Key & Strategic Accounts to lead a team of Senior Account Managers and Account Managers responsible for managing high-value enterprise clients. This is a hands-on leadership role where you will drive growth, retention, and customer satisfaction across a portfolio of major UK businesses, ensuring your clients achieve both commercial and sustainability goals. Your Mission As Head of Key & Strategic Accounts, you will combine leadership with direct client engagement to deliver results for both your team and your portfolio of strategic customers. Key responsibilities include: Leadership & Team Management • Lead, motivate, and develop a team of Senior Account Managers and Account Managers to deliver exceptional customer outcomes., • Foster a collaborative, high-performance, and customer-focused culture., • Coach and develop your team’s commercial, technical, and relationship management skills., • Support recruitment, onboarding, and succession planning within the team. Sales & Commercial Performance • Manage and grow your own portfolio of large, complex accounts while guiding your team in theirs., • Oversee sales of electricity supply and energy solutions, including fixed, flexible, and value-added contracts., • Develop tailored commercial propositions aligned with customer needs and commercial objectives., • Manage end-to-end sales processes from pipeline development to contract negotiation and closure., • Meet or exceed sales, margin, and customer satisfaction targets. Customer Relationship Management • Build and maintain strong relationships with key strategic customers and stakeholders., • Act as a trusted advisor, supporting customers in achieving energy efficiency and decarbonisation goals., • Identify and deliver value-added services, including renewable energy options, on-site generation, and demand-side response., • Ensure excellent customer experience through proactive engagement, problem resolution, and partnership. Strategic & Cross-Functional Collaboration • Collaborate with Pricing, Risk, Legal, and Operations teams to develop competitive and compliant offers., • Provide market insight and customer feedback to inform product development and improvement initiatives., • Contribute to the development of sector-specific strategies and represent the team in governance and performance reviews. Your Profile Essential Skills & Experience: • Proven track record of leading sales or account management teams within the UK energy sector, ideally supporting large commercial or industrial clients., • Strong understanding of energy markets, contract types, and risk management principles., • Success in negotiating complex commercial agreements and achieving ambitious sales targets., • Excellent leadership, communication, and stakeholder management skills., • Ability to coach, inspire, and develop high-performing teams., • Strategic, data-driven, and customer-centric mindset., • Comfortable in a fast-paced, dynamic, performance-focused environment. Desirable Experience: • Familiarity with decarbonisation solutions, such as renewable PPAs, energy efficiency, on-site generation, and demand-side response., • Experience working in regulated or compliance-driven markets., • Degree in Business, Energy, or related field (or equivalent experience). Why This Role is Exciting • Lead a high-impact team delivering energy solutions that drive sustainability for major UK businesses., • Shape customer strategies in a rapidly evolving energy market., • Influence both team performance and commercial growth at the enterprise level., • Join a company that values collaboration, innovation, and continuous learning., • Be part of the UK’s energy transition, helping businesses achieve Net Zero goals while driving commercial success.