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The Assistant Manager supports the daily running of Heroica Lounge, helping to maintain excellent service, streamline operations, and support staff performance. This role is key in upholding our quality standards and enhancing the overall customer experience, while working closely with the manager and business owner to meet key business goals. This is a hands-on role that includes working regular shifts alongside the team, including serving tables and supporting front-of-house operations. Key Responsibilities: 1. Operations & Quality Support • Assist in managing day-to-day operations, ensuring service runs smoothly. • Help maintain standards for food quality, hygiene, and health & safety. • Support with inventory checks, stock control, and liaising with suppliers. • Oversee the coordination of dine-in, takeaway, and delivery services. • Work regular shifts alongside the team to lead by example and stay close to daily operations. 2. Customer Experience & Reputation • Deliver excellent customer service and help resolve customer concerns. • Support initiatives to improve and maintain a 4.9-star Google rating. • Monitor reviews across Uber Eats, Deliveroo, and Just Eat and flag issues. • Help create a warm, welcoming environment for guests and delivery customers. 3. Sales Support & Promotions • Assist in implementing marketing campaigns, promotions, and events. • Help execute strategies to increase sales and online visibility. • Contribute ideas to grow delivery orders and enhance platform performance. 4. Cost & Inventory Awareness • Support cost-control efforts and monitor for unnecessary waste. • Help track usage of ingredients and manage portion control. • Understand and support the goal of keeping staff wage costs under 26% of revenue. 5. Team Support & Development • Help recruit, train, and supervise front-of-house and kitchen staff. • Foster team morale and help maintain a positive, productive environment. • Assist with creating fair and efficient staff rotas. • Provide feedback and on-the-job training to support team performance. 6. Compliance & Health & Safety • Ensure team members follow hygiene and safety procedures. • Support efforts to meet regulatory standards and prepare for inspections. • Promote our goal of becoming a Living Wage accredited employer. Requirements: • Previous experience in a supervisor or assistant management role in hospitality. • Strong communication and problem-solving skills. • Ability to support operational and financial goals. • Experience managing staff and handling customer issues effectively. • Familiarity with food delivery platforms is an advantage. • Willingness to work regular service shifts and lead from the front. What We Offer: • Competitive pay with opportunities for growth and bonuses. • A dynamic and supportive team environment. • A chance to be part of a growing, community-loved business. • Ongoing training and career development opportunities.
It's a perfect step-up opportunity for an experienced Sous Chef to try themselves in their first leadership role. This role reports to the group Executive Chef. Counter Notting Hill is a Mediterranean open-fire restaurant, It is a distinctive venue where our exceptional menu brings together the rich flavours of the Aegean in a collection of sharing platters. Every dish reflects the essence of the region and draws inspiration from the childhood of our Executive Head Chef, Kemal Demirasal, embodying the core of what we do. - What You’ll Do: - Planning and directing food preparation. - Lead by example, ensuring high standards of quality, consistency, and presentation in every dish. - Collaborate on menu development, bringing fresh ideas and creative solutions to the table. - Manage inventory, including ordering supplies and maintaining stock levels to ensure smooth kitchen operations. - Supervise and mentor junior kitchen staff, providing guidance and support to help them grow in their roles. - Uphold all health and safety regulations within the kitchen, ensuring a clean and safe working environment. - Continuously strive for improvement, seeking out ways to enhance our offerings and the efficiency of the kitchen. **You have:** - Minimum 2 years of previous experience as a Sous Chef or in a similar role within a high-volume kitchen . - A genuine passion for cooking and a deep understanding of various culinary techniques and styles. - Strong leadership and communication skills, with the ability to motivate and manage a diverse team. - Ability to work under pressure, staying calm and focused during busy service periods. - Flexibility to work evenings, weekends, and holidays as required. - Knowledge of food safety and hygiene regulations, with a commitment to maintaining high standards. Why Join Us: - Opportunity to work in a creative and supportive environment where your input is valued. - Potential for career growth and development within our expanding company. - Competitive salary, plus benefits such as WPA cash plan insurance , Hospitality Rewards , Free lunch at work, Refer a Friend scheme - The chance to be part of a passionate team that prides itself on delivering exceptional dining experiences.