Offres urgent à Newcastle Upon TyneCréer des alertes d'emploi

Job Title Renewal Representative Job Description Join Our Team as a Renewal Representative As a Renewal Representative at Sage, you'll play a key role in building strong customer relationships that drive retention and loyalty. You'll work closely with customers to make sure they're getting the most out of their products and services, supporting them to see the real value in what we offer. By taking a consultative, customer-first approach, you'll focus on understanding each customer's needs and business goals, helping them fully utilise Sage solutions while maximising the value of their investment. This is a hybrid role - 3 days in office 2 days (Newcastle) Key Responsibilities • Drive high adoption of Sage products and services by creating and executing adoption plans, using customer data to spot risks and reduce churn., • Increase renewal rates and retention by delivering real value that helps customers move their business forward., • Build a deep understanding of customer pain points and provide responsive, tailored solutions., • Stay up to date on Sage's full product portfolio to confidently demonstrate features and make recommendations., • Take ownership of urgent "code red" incidents, working with internal teams to resolve issues and deliver sustainable outcomes., • Act as the voice of the customer, sharing actionable feedback with internal teams to improve propositions, products, and services., • Collaborate closely with other departments, including Customer Service, Marketing, Sales, and Product teams, to deliver a seamless customer experience., • Keep informed on industry changes that affect both our customers and Sage's products., • Support sales teams by showcasing the value of Sage solutions and services. Skills & Experience We're Looking For • Excellent customer service skills and a passion for improving customer experience., • Strong influencing, communication, and relationship-building skills, with the ability to engage key decision-makers., • Action-oriented, proactive, and confident in spotting opportunities and taking initiative., • A results-driven approach with the ability to set goals, meet deadlines, and deliver on commitments., • Flexible and adaptable, able to adjust style depending on the situation., • Ability to map customer business processes to Sage product capabilities., • Resilient, positive, and solution-focused when faced with challenges., • Strong analytical skills with the ability to turn data into meaningful insights and actions., • A commitment to keeping product knowledge and skills up to date, with an interest in emerging technologies., • Solid understanding of the Accounting, Payroll, and HR industry., • Proficient in Microsoft Office (Word, Outlook, Excel). Your Benefits • Competitive base salary and commission structure, • Comprehensive health, dental and vision coverage, • Work away scheme for up to 10 weeks a year, • On-going training and professional development, • Paid 5 days yearly to volunteer through our Sage Foundation, • Flexible work patterns and hybrid working #LI-VK1 Function Sales Country United Kingdom Office Location Newcastle Work Place type Hybrid Advert Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at Sage: sage.com/en-gb/company/careers/working-at-sage/ Watch a video about our culture: youtube.com/watch?v=qIoiCpZH-QE We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at . Learn more about DEI at Sage: sage.com/en-gb/company/careers/diversity-equity-and-inclusion/

IT Support Engineer Working pattern: Office based with regular client site work Contract: Permanent, full time Salary: £26,000-£29,000 plus £300 per month car allowance and mileage at 45p per mile About the role You will be the first point of contact for users, providing excellent customer service while resolving hardware, software and network issues. You will triage and log tickets, monitor Datto RMM alerts, fix issues remotely and on site, and escalate when appropriate. The role includes structured learning and a clear path to progress into a field engineer position. What you will do • Deliver friendly, professional support across phone, portal and email, • Log and manage tickets with accurate notes, priority and status updates, • Diagnose and resolve Windows and macOS issues, printers and peripherals, • Administer Microsoft 365 including SharePoint, OneDrive and Outlook, • Monitor Datto RMM, respond to alerts, perform remote remediations and patching tasks, • Set up new starters, user accounts and permissions, and maintain asset records, • Support basic server and infrastructure tasks under guidance, • Configure and support VoIP where required, • Escalate incidents and problems in line with SLAs, and follow through to closure, • Produce clear knowledge articles and keep process guides current and relevant, • Visit client sites for scheduled work or urgent issues, representing the business professionally What you will bring • Excellent communication and a genuine customer service mindset, • Experience in an IT support role with ticket ownership and SLA awareness, • Hands on administration of Microsoft 365, especially SharePoint, OneDrive and Outlook, • Confident troubleshooting on Windows and macOS, • Full UK driving licence and willingness to work on client sites regularly Desirable • Server and infrastructure exposure, for example Windows Server, AD, basic networking, • Experience with VoIP platforms, • Familiarity with Datto RMM or similar remote management tools, • CompTIA, Microsoft or ITIL certifications, or a plan to achieve them Benefits and support • £300 per month car allowance, • Mileage reimbursed at 45p per mile, • Training plan toward field engineer duties and relevant certifications, • Supportive team culture, clear processes and documented runbooks Interview process • Short screening call with Careers Plus, • Technical interview and practical troubleshooting exercise, • Final meeting and an introduction to the field team Click Apply, in your interested!