Telecommunications Engineer
2 days ago
Gateshead
Job role: Telco Support Specialist Location: Gateshead Working Pattern: Monday to Friday (37.5 hours per week) - 4 days in Office Contract: Permanent Job Summary The Telco Support Specialist will be responsible for providing expert-level technical support for complex telecommunications issues, performing advanced diagnostics, and collaborating with other support teams to ensure the highest levels of service reliability and performance. This role requires deep technical knowledge, strong problem-solving skills, and the ability to lead critical projects. Key Responsibilities Technical Support • Provide support for telecommunications systems, including VoIP, SIP, PSTN, and mobile networks., • Resolve complex technical issues escalated from Support teams., • Perform advanced configuration, maintenance, and monitoring of telecom equipment and systems., • Lead and participate in telecommunications projects, including system upgrades, migrations, and new implementations., • Manage and document the lifecycle of critical incidents from initial report to resolution, including post-incident reviews., • Provide expert advice and support to customers and internal teams on telecommunications matters, including training., • Create and maintain detailed technical documentation, including network diagrams, configuration guides, and operational procedures., • Identify and implement improvements to telecommunications processes and practices. Education • Proficiency in telecom network infrastructure, including routers, switches, firewalls, and other telecom equipment., • In-depth knowledge of telecommunications protocols and systems such as VoIP, SIP, PSTN, and mobile networks., • Experience with telecom monitoring and diagnostic tools., • Excellent problem-solving and analytical skills., • Strong communication and interpersonal skills., • Ability to work independently and lead projects., • You may be required to work overtime when necessary due to customer requirements., • Relevant certifications such as Cisco CCNP, CompTIA Network+, CompTIA Security+, or similar., • Experience with telecom-specific software and platforms (e.g., Asterisk, FreeSWITCH)., • Opportunities to progress and grow your career, • 23 days holiday plus bank holidays, rising to 28 days after 5 years, • Stakeholder pension scheme & death in service benefit., • Agile Perks reward platform offering discounts and great deals, • Healthcare cash plan covering everyday expenses such as opticians, dentist etc., • Cycle to work scheme, • Volunteer Days, • Referral bonuses if you nominate a friend or a new customer, • Employee Assistance Programme – free advice on relationships, mental health and financial planning and more.