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  • Front of House Supervisor
    Front of House Supervisor
    2 days ago
    Full-time
    London

    Front of House Supervisor – Locke Millenium Bridge We are seeking an experienced and guest-focused Front of House Supervisor to lead our on-property front office and guest services team. This role is responsible for ensuring smooth daily operations, exceptional guest experiences, and high service standards across reception, concierge, and guest relations. The successful candidate will be a confident leader with strong operational knowledge and a passion for hospitality excellence. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS Oversee daily front of house operations, including reception and guest services Lead, train, and motivate front office team members Ensure a consistently high level of guest service and satisfaction Handle guest feedback, complaints, and service recovery professionally Manage staff scheduling, performance, and training Ensure compliance with hotel policies, procedures, and brand standards Coordinate closely with housekeeping, F&B, and other departments Prepare reports, forecasts, and operational updates for management THE FIRE YOU CARRY Strong leadership and people-management skills Excellent customer service and guest relations abilities Clear and professional communication skills Strong organizational and time-management skills Problem-solving and decision-making abilities Ability to remain calm under pressure Attention to detail and operational awareness Knowledge of hotel front office procedures Proficiency in property management systems (PMS) preferred YOUR PROVEN TRACK Proven experience as a Front of House Supervisor or in a senior front office role Previous experience working in a hotel environment is essential Experience managing front desk, concierge, or guest services teams Experience handling guest complaints and service recovery Experience preparing schedules, reports, and operational forecasts Ability to work flexible hours, including weekends and public holidays Relevant hospitality qualification or equivalent experience preferred OUR TREASURE CHEST 28 days Holidays inc Bank Holidays (Including the option to buy more if you want them), Wellbeing benefits Free nights in our properties Awesome recognition schemes Pension (the tax efficient way), company sick pay and further benefits tailored to your individual needs. WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

    Immediate start!
    Easy apply
  • Social Media Executive
    Social Media Executive
    2 days ago
    Full-time
    London

    SOCIAL MEDIA EXECUTIVE – LONDON HQ The Social Media Executive supports the day-to-day delivery of Edyn’s social media across key channels, ensuring content is accurate, consistent, and on brand. Reporting to the Brand Marketing Manager, this role focuses on scheduling, community management, and execution rather than strategy. Ideal for someone with hospitality experience, strong attention to detail, and cultural awareness, the role helps bring the brand to life through engaging content and community interaction. Based at our London Bridge office, 5 days per week. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS Content Publishing & Channel Management • Schedule and publish social media content across Instagram, Facebook, LinkedIn, and TikTok in line with social calendars and briefs from the Brand Marketing Manager., • Ensure all content reflects the Locke brand repositioning, uplifting its voice, tone, and cultural personality consistently across platforms., • Monitor comments, messages, and mentions across platforms and support authentic engagement in line with Locke’s cultural positioning., • Respond to basic community interaction in a timely, thoughtful way, using brand tone-of-voice guidelines and escalating complex enquiries., • Support the rollout of social components of wider brand and hotel campaigns, ensuring integration with key moments in the Locke repositioning calendar., • Coordinate content assets from internal teams, creators, and hotel teams to ensure platforms stay fresh and relevant., • Track core engagement metrics (reach, likes, shares, comments, saves), and compile regular summaries for Brand Marketing Manager., • Maintain and update content calendars so that Instagram, Facebook, LinkedIn, and TikTok activity is always planned and visible. THE FIRE YOU CARRY • A natural curiosity and drive to turn ideas into impactful campaigns., • Pride in delivering work that is both creatively strong and commercially smart., • The confidence to build relationships and influence across diverse teams., • Energy, adaptability and a solutions-first mindset., • A genuine passion for hospitality, guest experience and brand storytelling. YOUR PROVEN TRACK • Minimum 1-year experience in social media, content, or digital marketing roles with direct posting and community engagement responsibility., • Hands-on experience publishing and managing content on Instagram, Facebook, LinkedIn, and TikTok., • A good sense of platform norms and what makes content feel native, relevant, and engaging - especially for hospitality and lifestyle audiences., • Excellent attention to detail with a clear sense of tone, brand voice, and storytelling., • Ability to monitor and engage community conversation in a way that reflects Locke’s repositioned personality., • Culturally fluent and plugged into the zeitgeist, with a genuine passion for lifestyle and creative culture, and a clear sense of what feels current versus forced on social media., • Mandatory hospitality experience, ideally within hotels or lifestyle accommodation., • Demonstrable understanding of social performance metrics and comfort using scheduling and analytics tools. WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

    Immediate start!
    Easy apply
  • Marketing Executive
    Marketing Executive
    2 days ago
    Full-time
    London

    MARKETING EXECUTIVE – LONDON HQ We are seeking a proactive and creative Marketing Executive to support the planning and execution of integrated marketing campaigns across our UK and European hotel portfolio. Based at our London Bridge HQ, this role will work closely with property level teams, external agencies, and central commercial functions to enhance brand visibility, drive direct bookings, and support revenue growth. This role is based 5 days a week in the office. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS Brand & Campaign Execution • Support the planning and delivery of integrated marketing campaigns across the portfolio., • Coordinate seasonal and tactical promotions aligned with commercial priorities., • Assist with marketing activity for new hotel openings, refurbishments and rebranding projects., • Ensure brand standards and visual identity are consistently applied across all properties., • Act as a key marketing contact for assigned hotels., • Support local marketing plans to drive corporate, leisure, meetings and events business., • Develop collateral including brochures, fact sheets, menus and promotional materials., • Assist in developing brand partnerships and local collaborations., • Coordinate marketing support for events, launches and trade exhibitions., • Work with PR agencies to provide content, imagery and campaign information., • Draft compelling copy for promotional materials, advertisements and internal communications., • Support the creation of photography and video shoots across properties., • Ensure marketing materials reflect the brand positioning and guest experience., • Reporting & Administration, • Track campaign performance and provide summary reports., • Monitor marketing spend against budget., • Manage supplier invoices and agency coordination. THE FIRE YOU CARRY • A natural curiosity and drive to turn ideas into impactful campaigns., • Pride in delivering work that is both creatively strong and commercially smart., • The confidence to build relationships and influence across diverse teams., • Energy, adaptability and a solutions-first mindset., • A genuine passion for hospitality, guest experience and brand storytelling. YOUR PROVEN TRACK • 2+ years’ experience in a marketing role (hospitality, property, retail or lifestyle sectors preferred)., • Experience supporting multi-site or multi-brand marketing activity., • Strong copywriting and communication skills., • Ability to manage multiple projects and deadlines., • Experience within a hotel or hospitality group., • Exposure to B2B and B2C marketing., • European market awareness or additional language skills. WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

    Immediate start!
    Easy apply
  • Maintenance Technician
    Maintenance Technician
    3 days ago
    Full-time
    London

    Maintenance Crew - Bermonds Locke Tower BridgeWe are looking for reliable and skilled Maintenance Crew members to join our hotel’s engineering team. You will assist in maintaining the hotel’s facilities, ensuring that guest rooms, public areas, and back-of-house operations are safe, functional, and well-maintained. This is a hands-on role requiring teamwork, technical skills, and attention to detail. THE STAGE IS SETThe stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDSCarry out routine maintenance and repairs across the hotel property Assist with preventive maintenance tasks (electrical, plumbing, HVAC, carpentry, painting, etc.) Respond to maintenance requests from hotel staff and guests promptly Monitor and report any defects or hazards in the building and equipment Support the maintenance manager in emergency repairs and troubleshooting Maintain tools, equipment, and maintenance logs Work safely and comply with health & safety procedures Collaborate with colleagues and contractors when needed THE FIRE YOU CARRYBasic technical skills in electrical, plumbing, HVAC, carpentry, or general building maintenance Ability to identify and resolve maintenance issues efficiently Physically fit and able to handle manual tasks Team player with good communication skills Dependable and punctual Attention to detail and commitment to hotel standards Ability to work flexible hours, including weekends and on-call duties YOUR PROVEN TRACKPrevious experience in a maintenance or facilities role preferred Trade qualifications or certifications in electrical, plumbing, carpentry, or mechanical work are a plus Understanding of health & safety procedures in a workplace setting Experience in a hotel, resort, or large property is an advantage WHAT WE LOOK FORWe’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow. • £30000.00 to £35000.00 per year

    Immediate start!
    Easy apply