Senior QA Engineer
5 days ago
Windsor
Senior QA Engineer (Contract) 📍 Windsor, UK (Hybrid – 1 day onsite a week) 🕒 6-month contract About the Role We’re seeking a Senior QA Engineer to support a large digital transformation programme, ensuring high-quality customer journeys across voice, web, mobile, and chat platforms. Key Responsibilities • Design and execute end-to-end test strategies across voice (IVR/IVA), web, mobile (iOS/Android), and chat, • Create test plans and cases covering intent handling, ambiguity resolution, and business rules, • Perform functional, regression, and integration testing, • Validate channel-specific behaviours (ASR/NLU, UI, conversational flows), • Test cross-channel journeys (e.g. voice → app → web → agent), • Analyse logs (ASR/NLU, analytics, telemetry, chat transcripts), • Run A/B testing and validate KPIs (conversion, engagement, containment, resolution)Required Skills & Experience, • 12+ years in IT, including 6+ years in QA, • Experience in manual and automated testing, • Strong knowledge of QA methodologies (white-box & black-box), • Experience with test automation tools, • Agile/Scrum experience, • Strong analytical, problem-solving, and communication skills