Kingston upon Thames
Application Deadline: 24 June 2026 Department: Retail Location: Kingston Compensation: £15.80 / hour We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you! You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee‑owned, family‑run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. We are proud to commit to the Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' and as an accredited Living Wage employer we put our people first, fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts. Supervisors play a vital role in our team, consistently delivering exceptional customer service and crafting standout experiences throughout the year. You’ll have a genuine passion for connecting with customers and a talent for bringing out the best in their team. As a Supervisor, you lead the charge in fostering a positive atmosphere on the shop floor, collaborating seamlessly with your colleagues to achieve shared goals, and cultivating an environment that encourages continuous development within your team. Beyond just communication, you’re the go‑to for keeping information flowing smoothly throughout the store. You’ll team up with colleagues, the store manager, and neighboring stores, maintaining open and friendly communication that significantly contributes to the team's success on the shop floor. In your role you’ll handle conversations with finesse, set and manage expectations, and provide unwavering support to your team. Balancing the needs of the business while keeping team morale high is the key to your success. Hours available: 18 hours per week over 3 days. Must be available 4 full days including at least one weekend day. • Lead and motivate the sales team to deliver exceptional customer service by providing coaching, feedback, and encouragement, and helping them improve their product knowledge and sales skills., • Engage with customers by offering a warm welcome, asking open‑ended questions to understand their needs, and providing tailored product recommendations to create a memorable shopping experience., • Maintain a clean, visually appealing, and well‑organized shop floor by ensuring displays follow guidelines, adjusting to seasonal trends, and keeping shelves well‑stocked., • Support the store manager in achieving sales targets through team motivation, creative approaches to drive performance, and actively seeking opportunities to exceed goals., • Organise and contribute to in‑store events, customer celebrations, and external outreach to enhance the customer experience and drive business growth, while ensuring the team is trained to host these events confidently., • Provide training, feedback, and development for team members, foster a collaborative environment, and support recruitment and onboarding of new staff., • Lead the store effectively in the absence of the store manager by ensuring smooth daily operations, maintaining high standards, and maximising sales throughout all opening hours., • Ensure health and safety standards are followed by maintaining a safe work environment, addressing any issues promptly, and supporting overall store compliance., • Seek opportunities for personal development through training sessions, coaching from management, and connecting with other leaders, aiming to continuously enhance skills and contribute ideas to improve the shop floor experience. Customer Service: Embrace a genuine love for delivering outstanding customer service, inspiring your team to shine and provide a 5‑star experience. Management Skills: Navigate tricky conversations with finesse, set and manage expectations, and be the backbone of support for your team. Teamwork: Be the beacon of positivity on the shop floor, working alongside your team to achieve collective goals and fostering a supportive work environment through continuous team growth. Communication: Weave effective verbal communication skills into your daily routine, spread the word throughout the store, and collaborate seamlessly with retailers, your manager, and neighbouring stores. • Holiday allowance, • 50% discount on Lush products and spa treatments, • Profit‑based bonus, • Complimentary spa treatment, • Pension scheme, • Paid day off for your birthday, • Cycle to work scheme, • Discounted rail and bus season tickets, • Employee assistance programme, • 6 months of full pay for parental leave (primary caregiver must qualify for SMP), • Enhanced paternity leave, • Flexible working opportunities, • 10% Employee Owned – all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and sharing in the rewards of success., • Access to employee‑led community networks including Disability and chronic illness, family support, global majority, LGBTQIA+, menopause and neurodiversity communities., • Tailored gender‑affirming care #J-18808-Ljbffr
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