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Customer Success Manager | Birchwood, Warrington | Hybrid Working | Up to £42,500 Are you an experienced customer relationship professional who enjoys driving performance, building strategic partnerships and delivering continuous improvement? We're recruiting a Customer Success Manager to join a leading international brand based in Birchwood, Warrington. This is an exciting opportunity to take ownership of key wholesale customer relationships, working closely with major accounts and internal teams to improve customer experience, maximise sales conversion and drive operational excellence. Combining customer relationship management, commercial analysis and operational coordination, this role is ideal for someone who enjoys working at the intersection of customer success, account management and supply chain operations. The Role As Customer Success Manager, you'll develop trusted relationships with key wholesale customers, understand their business needs and coordinate activity across multiple internal teams to ensure a seamless customer journey. You'll play a key role in improving customer performance, identifying opportunities for growth and ensuring orders progress efficiently from placement through to delivery and invoicing. Your responsibilities will include: Customer relationship management: Build and develop strong relationships with key wholesale accounts through regular meetings, performance reviews and proactive communication. Customer success planning: Analyse customer feedback and performance data to identify opportunities for improvement, developing and implementing action plans in collaboration with internal stakeholders. Performance and KPI management: Monitor customer service metrics, sales conversion, order book performance and other commercial indicators, providing meaningful analysis and reporting. Order book optimisation: Proactively identify order conversion blockers, manage outstanding orders and work with relevant teams to minimise delays, shortages and rejected orders. Commercial performance: Support revenue and sales conversion objectives by ensuring efficient order entry, fulfilment and invoicing processes. Operational coordination: Work closely with sales, supply chain, logistics, distribution centres and finance to resolve issues and improve service delivery. Delivery and dispute management: Monitor deliveries, coordinate outbound shipments, manage delivery blocks and support the timely resolution of disputes and invoice corrections. Sales forecasting and planning: Contribute to sales forecasting and planning processes, providing customer insights and working collaboratively to address supply challenges. Financial coordination: Partner with accounts receivable and commercial teams to identify credit risks, overdue payments and potential issues affecting customer orders. Continuous improvement: Identify opportunities to improve processes, reporting and ways of working, supporting the adoption of digital tools and systems. Stakeholder collaboration: Act as a trusted link between customers and internal teams, ensuring clear communication, effective escalation and a consistent approach to customer success. About You We're looking for a proactive, commercially aware professional who combines strong relationship-building skills with analytical thinking and a passion for improving customer outcomes. Ideally, you'll have: At least three years' experience in customer service, account management, customer success, wholesale operations or order book management. Experience managing relationships with key customers or larger accounts. A background in sportswear, fashion, footwear, wholesale or retail distribution would be advantageous. Relevant experience in logistics, supply chain or order-to-cash operations will also be considered. Strong analytical skills and the ability to interpret data, monitor KPIs and identify opportunities to improve performance. An understanding of commercial metrics, sales conversion and order management processes. Excellent communication and interpersonal skills, with the confidence to influence stakeholders and build trusted relationships. Strong organisational and problem-solving abilities, with the flexibility to manage competing priorities in a fast-paced environment. Good working knowledge of Microsoft Excel, alongside experience using SAP and CRM systems. A collaborative mindset and the ability to work effectively across multiple departments. Excellent written and spoken English. A bachelor's degree in business administration or a related discipline would be advantageous. You'll be someone who takes ownership, anticipates potential challenges and works proactively with customers and colleagues to deliver sustainable improvements. The role may involve occasional domestic and international travel as required. What's on Offer? Salary: Up to £42,500, depending on experience. Hybrid working: Initially four days per week in the office, with the potential to move to three days per week following successful completion of the three-month probation period. Annual leave: 25 days. Product discounts: 50% off full-price products and 30% off outlet products. Gym benefits: Free 12-month membership at Alive & Well gym at Birchwood Park, plus 30% cashback on gym membership. Additional benefits: Free onsite parking and access to an Employee Assistance Programme. Interested? If you have experience in customer success, key account management, wholesale or supply chain operations and are looking for an opportunity to make a real impact within an internationally recognised business, we'd love to hear from you. Apply today to find out more about this exciting opportunity. BH37666 TPBN1_UKTJ

Strategic Account Specialist | Birchwood, Warrington | Hybrid Working | Salary: Up to £49,000 Are you an experienced customer account professional who enjoys building strategic relationships, analysing performance and driving continuous improvement? We're recruiting a Strategic Account Specialist to join a leading international sportswear business based in Birchwood, Warrington. This is an exciting opportunity for an experienced customer service, account management or order management professional to take ownership of key wholesale customer relationships within a fast-paced, commercially driven environment. Working closely with major wholesale accounts and internal teams across sales, supply chain, logistics and finance, you'll play a pivotal role in strengthening customer partnerships, improving operational performance and maximising sales conversion. This is a varied position combining relationship management, commercial analysis and operational coordination, offering the opportunity to make a meaningful impact on both customer satisfaction and business performance. The Role As Strategic Account Specialist, you'll develop trusted relationships with key wholesale customers, understand their operational requirements and coordinate activity across the business to deliver an efficient, reliable and commercially effective service. Your responsibilities will include: Strategic account management: Build and maintain strong relationships with key wholesale customers through regular meetings, performance reviews and ongoing communication. Customer performance: Analyse customer feedback and key performance indicators, identifying opportunities to improve service, strengthen relationships and drive better business outcomes. Continuous improvement: Develop and implement customer improvement plans, working collaboratively with commercial, supply chain, logistics and distribution teams. Order book management: Monitor and analyse the customer order book, proactively identifying blockers, delivery issues and opportunities to improve order conversion. Sales and revenue optimisation: Support sales conversion and revenue objectives by ensuring orders progress efficiently from entry and confirmation through to delivery and invoicing. Operational excellence: Coordinate order entry, delivery blocks, outbound deliveries, invoice corrections and disputes, ensuring issues are resolved promptly. Reporting and analytics: Monitor customer and operational KPIs, produce analytical reports and provide insights to support business planning and decision-making. Forecasting and supply planning: Contribute to sales forecasting and planning processes, collaborating with commercial and supply chain teams to address supply challenges and improve availability. Cross-functional collaboration: Work closely with finance and accounts receivable teams to identify potential credit issues, overdue payments and other risks affecting customer orders. Systems and process development: Support the effective use of SAP, CRM, EDI and business intelligence tools, helping customers and internal teams adopt efficient ways of working. Stakeholder management: Act as the link between customers and internal departments, ensuring clear communication, appropriate escalation and timely resolution of complex issues. About You We're looking for a commercially aware, relationship-focused professional who combines strong analytical skills with a proactive approach to customer management and operational problem-solving. You'll ideally have: At least three years' experience in customer service, account management, wholesale operations, order book management or a similar role. Experience managing relationships with larger customers or key accounts. Experience within sportswear, fashion, footwear, wholesale or retail distribution would be advantageous. Candidates with relevant supply chain, logistics or order-to-cash experience will also be considered. Strong analytical skills, with the ability to interpret data, monitor KPIs and identify opportunities for improvement. A good understanding of commercial performance indicators, sales conversion and order management processes. Excellent communication and interpersonal skills, with the confidence to build relationships and influence stakeholders at different levels. Strong organisational and problem-solving skills, with the ability to manage competing priorities in a fast-paced environment. Good working knowledge of Microsoft Excel, alongside experience using SAP and CRM systems. A collaborative mindset and the ability to coordinate activity across multiple teams. Excellent written and spoken English. A bachelor's degree in business administration or a related discipline would be advantageous. You'll be someone who takes ownership, looks beyond immediate issues to identify root causes, and enjoys working with customers and colleagues to deliver long-term improvements. The role may involve occasional domestic and international travel, depending on business requirements. What's on Offer? Annual leave: 25 days. Hybrid working: Initially four days per week in the office, with the potential to move to three days per week following successful completion of the three-month probation period. Product discounts: 50% off full-price products and 30% off outlet products. Gym benefits: Free 12-month membership at Alive & Well gym at Birchwood Park, plus 30% cashback on gym membership. Additional benefits: Free onsite parking and access to an Employee Assistance Programme. Interested? If you have experience in key account management, wholesale operations, customer success or order management and are looking for a role where you can combine customer relationships with commercial and operational impact, we'd love to hear from you. Apply today to find out more about this opportunity with a leading international sportswear business. BH37667 TPBN1_UKTJ

Finance Manager Retail / General Merchandise | Warrington | £60,000 - £75,000 + Car Allowance + Benefits Zachary Daniels Finance is recruiting a Finance Manager to join a well-established, high-profile retail business with a significant presence across the UK. This is an opportunity for a commercially focused Finance Manager to work closely with the Trading team, influencing decisions across general merchandise categories and helping drive sales, margin and profitability. We're particularly interested in speaking with candidates from a clothing, fashion or apparel retail background, although those with strong general merchandise experience will also be considered. This isn't a traditional reporting-focused finance role. You'll be working alongside commercial stakeholders, helping them understand performance, identify opportunities and make better decisions around sales, stock, margin and promotional activity. The Role You'll act as a key finance business partner to the Trading function, with responsibility for: Partnering with commercial and trading teams to provide financial insight into sales, margin, stock and promotional performance. Challenging trading decisions and identifying opportunities to improve profitability and commercial performance. Reviewing WSSI (Weekly Sales, Stock and Intake) forecasts, ensuring changes are accurately reflected in financial forecasts and expected results. Analysing stock performance, working capital and associated P&L impacts to support better inventory decisions and cash management. Supporting category planning and strategy through financial modelling, forecasting and scenario analysis. Identifying commercial risks, opportunities and emerging trends, translating complex financial information into practical recommendations. Building strong relationships with non-finance stakeholders, influencing decisions and ensuring finance plays an active role in trading performance. Driving improvements in commercial finance processes, reporting and analysis. About You We're looking for a qualified accountant who has developed strong commercial finance experience within a retail environment, ideally working closely with buying, merchandising or trading teams. Experience within clothing, fashion or apparel retail would be particularly attractive for this appointment. We're also interested in candidates from general merchandise retailers who can demonstrate a strong understanding of stock-led retail trading. You'll ideally bring: ACA, ACCA or CIMA qualification. Previous experience in commercial finance, finance business partnering or a Finance Manager position within clothing, fashion, apparel or general merchandise retail. A strong understanding of retail trading performance, including sales, gross margin, stock, markdowns and promotional activity. Experience working with WSSI forecasts and financial planning systems. The confidence to challenge commercial stakeholders, influence decisions and provide constructive financial insight. Strong analytical skills, with the ability to interpret complex data and communicate what really matters. A proactive, commercially curious approach, with the resilience to operate in a fast-moving retail environment. Experience within value or discount retail would also be advantageous, particularly where you've worked closely with merchandising and trading teams to optimise stock, margin and profitability. What's on Offer? Salary: £60,000 - £75,000 depending on experience. Car allowance: Competitive annual car allowance. Benefits: Pension and private healthcare. Location: Warrington. Hybrid working: Minimum three days per week in the Warrington office. The opportunity to influence commercial decisions within a substantial UK retail operation. Excellent exposure to senior commercial and finance stakeholders. This is an opportunity to join a business where finance has a genuine voice in commercial decision-making. You'll be working at the heart of trading performance, with the ability to influence profitability, stock investment and future category growth. If you're a commercially minded qualified accountant with experience in clothing, fashion, apparel or general merchandise retail , we'd be interested in speaking with you. About Zachary Daniels Zachary Daniels is a specialist UK and International recruitment consultancy, partnering with retail, consumer and brands businesses across a wide range of disciplines, including Finance & Accountancy, Buying, Merchandising & Ecommerce, Design, Technical, Wholesale & Production, HR & Talent, Health & Safety & Compliance, Marketing, Digital & Technology, Property & Centre Management, Retail Operations and Executive Search. Zachary Daniels is an equal opportunities employer. We welcome applications from all suitably qualified candidates and are committed to creating an inclusive recruitment process for everyone. BBBH37591 TPBN1_UKTJ

Wholesale Account Coordinator | Birchwood, Warrington | Hybrid Working | £30,000-£37,500 We're currently recruiting for a Wholesale Account Coordinator to join a well-established global brand based in Birchwood, Warrington. This is a varied, fast-paced role where you'll play a key part in coordinating the wholesale order process, supporting customer relationships and ensuring orders are processed, delivered and invoiced efficiently. Working closely with customers and internal teams across sales, supply chain, finance and distribution, you'll help deliver a seamless customer experience while ensuring orders progress smoothly from start to finish. The Role As Wholesale Account Coordinator, you'll be responsible for coordinating the day-to-day order journey for a portfolio of wholesale customers, acting as a key contact for order queries, delivery updates and account-related issues. Your responsibilities will include: Coordinating customer orders from initial placement through to delivery and invoicing. Acting as a key point of contact for wholesale customers, providing timely updates and resolving queries. Monitoring the order book, tracking outstanding orders and following up on delays or potential issues. Liaising with sales, supply chain, finance, logistics and distribution teams to ensure orders are processed accurately and delivered on time. Coordinating deliveries and monitoring performance against agreed service levels. Managing returns, credits, claims and customer disputes, ensuring these are resolved promptly. Conducting regular customer calls and following up on actions to maintain positive working relationships. Monitoring aged and outstanding orders, identifying discrepancies and taking appropriate action to support order completion. Maintaining accurate records of customer interactions, transactions and order activity. Supporting continuous improvement by identifying opportunities to improve processes, communication and service delivery. About You We're looking for someone who is proactive, methodical and confident managing multiple tasks in a customer-focused environment. Ideally, you'll bring: Experience in wholesale coordination, customer service, order management, sales support, logistics or supply chain. Experience in fashion, sportswear, footwear or retail distribution would be advantageous, although relevant logistics experience will also be considered. Strong organisational skills and excellent attention to detail. Confident communication skills, with the ability to build positive relationships with customers and internal stakeholders. A proactive approach to problem-solving, with the ability to follow up on outstanding actions and resolve issues effectively. Good working knowledge of Microsoft Excel and Word. Experience with SAP, CRM or order management systems would be beneficial. The ability to work well under pressure, manage competing priorities and contribute positively to a team. A relevant degree or diploma would be beneficial, alongside some previous professional experience. We're particularly interested in candidates who enjoy coordinating processes, supporting customers and working collaboratively to achieve results. What's on Offer? Salary: £30,000-£37,500, depending on experience. Hybrid working: Initially four days per week in the office, with the potential to move to three days per week following successful completion of the three-month probation period. Annual leave: 25 days. Product discounts: 50% off full-price products and 30% off outlet products. Gym benefits: Free 12-month membership at Alive & Well gym at Birchwood Park, plus 30% cashback on gym membership. Additional benefits: Free onsite parking and access to an Employee Assistance Programme. Interested? If you have experience in wholesale, customer coordination, fashion, sportswear, logistics or distribution and are looking for your next career opportunity, we'd love to hear from you. Apply today to find out more about this opportunity with a leading international sportswear business. BH37665 TPBN1_UKTJ

We’re looking for an experienced and highly organised individual to play a key role in planning and coordinating critical outages across our water network. In this role, you’ll work closely with operational teams, contractors and key stakeholders to ensure complex outage activities are carefully planned, risks are understood and work is delivered safely and effectively. From coordinating major infrastructure activities, including outages at Haweswater Aqueduct, to developing robust plans and managing competing priorities, you’ll be instrumental in ensuring the right people, resources and processes are in place. You’ll bring a strong understanding of water supply systems, excellent stakeholder management skills and the confidence to challenge, negotiate and collaborate across teams. With a proactive approach to risk management and a keen eye for detail, you’ll help minimise disruption and ensure our operational plans are delivered successfully. • To ensure extensive planning and testing is completed across multiple departments in Wholesale so that customer’s supplies are not put at risk and there is zero impact to customers., • Co-ordinating planned capital and maintenance work to ensure that assets are available during the HA Outage, • Creating a water budget to ensure water resources are where they need to be to facilitate the outage, • Liaising with APM teams to prove WTW maximum capacities. Work with production planning to enable regular testing of max capacities, co-ordinating with Network teams where required., • Co-ordinating the availability of HA Outage enabling works, e.g. flushing lines etc.,, • Working with field teams to re-write network contingency plans, update risk assessments and prove their capability., • Clarifying the interface with PP's contingency plans and MRP operational readiness plans., • Co-ordinating critical spares to support the Outage including hiring of generators etc., • Running an emergency planning and response exercise., • Interfacing with the HA Outage Capital Project and other key work packages., • Develop and implement a communication plan, including regular progress reports., • To manage the interests of internal and external stakeholders and provide regular reports on progress., • Ensure all key parties understand their role and are trained in the plans where necessary., • Good understanding of the operation of water supply, including resources, treatment, pumping, hydraulics, water quality standards and QA., • Full UK driving license as regular travel is required for this role., • The regulatory framework within which the water business operates., • Best practice approach to Emergency Planning and Response, • Knowledge of best practice approaches to integrated planning and delivery of a complex initiative., • High standard of oral and written communication, report writing and presenting., • Outstanding ability to effectively influence and engage with internal stakeholders at all levels of the business., • Good analytical, problem solving and decision-making skills., • Excellent organisational and planning capability., • Confident, self-motivated and capable of operating independently without regular oversight., • Highly numerate and have a high level of competence in analytical reasoning and strategic thinking., • Expertise in water supply management with a minimum of five years relevant post-graduate experience., • Good understanding of risk and principles of contingency planning., • A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays, • A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover, • Up to 10.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements, • A comprehensive healthcare plan through our company-funded scheme, • MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions, • Best Doctors, • Salary Finance, • Wealth at Work courses, • Deals and discounts, • EVolve Car Scheme, • Employee Assistance Plan, • Mental health first aiders, • ShareBuy, • MORE Choices flexible benefits, • Enhanced parental leave schemes "Salary - Competitive Work Type - Hybrid Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP Role Type - Permanent Employment Type - Full Time Working Hours - United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society. We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves. We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of. We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution." #J-18808-Ljbffr

Annual leave: 25 days + BH Product discounts: 50% off full-price products and 30% off outlet products. Good analytical and problem-solving skills, with a proactive approach to identifying and resolving issues. Working collaboratively with colleagues across the business to identify opportunities to

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National Account Manager - Electrical Wholesalers. Exciting National Account Manager role working for a leading innovative organisation looking to attack the UK Electrical Wholesale market. Covering the whole of the UK selling into National & Regional Electrical Wholesalers.

You will have experience in the FMCG, branded consumer goods, or perishable product sectors, ideally working with retail, hospitality, or wholesale customers. Join a growing, well-respected UK brand committed to innovation and sustainability. Genuine autonomy and input into brand strategy and custom