Infrastructure Engineer - Gillingham
il y a 12 heures
Gillingham
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HMRC's Fraud Investigation Service (FIS) is responsible for the department's civil and criminal investigations. Covert Operations, Digital Exploitation (CODE) sits within FIS. Working across Law Enforcement and government, CODE provides investigative tools and covert techniques to front-line investigations and works with key partners to develop and provide access to new technology and systems to enable investigators to respond to serious and complex tax evasion and crime. The team is responsible for delivering and maintaining a specialist sensitive specific IT infrastructure and national network of services to HMRC investigators with a footprint in geographically spread across 24 sites. The infrastructure supports the secure use of data to enable HMRC to deliver elite investigation services. CODE Technology is responsible for delivering a broad portfolio of change initiatives, both to sustain and transform FIS's legacy sensitive technologies and to deliver innovative new solutions, designed around our customers' needs. CODE works in an integrated way to combine digital and technology change, project deliver, business process, product management and cultural change to maximise impact and ensure sustainability. Job description This role sits within the CODE Technology team and is integral to the wider CODE Capability, Development, Infrastructure & Innovation (CDII) team and plays an integral role in His Majesty's Government's fight against serious and organised crime, supporting investigations totalling hundreds of millions of pounds each year. This requires specialist network and technology, which the CODE Technology Infrastructure team is responsible for supporting. As FIS grows, so does the need for Infrastructure support. The Infrastructure Engineer role is an amazing opportunity for any experienced, forward thinking and focused individual who has a passion for technology. If you flourish with dealing with diverse challenges, enjoy delivering exceptional support to users, growing your knowledge and want to work with a like-minded and supportive team then this may be the role for you. As a Higher IT Infrastructure Engineer, you will ensure robust, reliable high-performance systems and services meet business needs. You'll be responsible for building, administration, maintenance, and monitoring of diverse systems. This includes servers, storage, endpoint management, networks, telephony, and business applications. Working to the Infrastructure Manager, you will collaborate closely with fellow engineers to provide third-line support and project delivery across a wide spectrum of IT systems. You'll also engage frequently with other teams and departments outside of IT to achieve shared objectives. This role offers the opportunity to influence the future technical direction within a dynamic and innovative team environment which is vital to the successful delivery of FIS Infrastructure and Technology. Person specification We are looking for an enthusiastic, resilient individual who can deliver in an impactful way within a fast-paced environment with shifting priorities. For this role you must be: • A UK national, • Providing 3rd-line support for Incidents, managing Service Requests, Tasks and Problems, adhering to established processes and ITIL standard methodology within agreed SLA's., • Supporting datacentre management activities including capacity and availability management., • Demonstrable experience in an IT role involving installing, managing, and maintaining IT infrastructure equipment, networks, and/or services encompassing hands-on administration, upgrades/patching, monitoring, fix, and development., • Awareness of basic cyber security concepts and controls such as encryption., • Understanding of IPv4 addressing including subnetting and DHCP., • Have a good understanding of at least 2 of the criteria below, and be prepared to learn / work in any areas you are not currently familiar with:, • Basic routing and switching concepts,, • VMware vSphere management,, • Microsoft Windows server system administration including Domain networks and Active Directory management, • Linux system administration and basic bash shell scripting,, • Experience in HP enterprise class servers and storage environments,, • Experience of working within a virtual IT infrastructure environment., • Strong communicator who can perform in a client/customer facing role with the ability to communicate technical concepts to a non-technical audience (both verbally and in writing)., • Highly capable writer with strong documentation and information sharing skills., • Experience of working in a fast-paced, environment, balancing multiple tasks through to completion., • Well-developed problem-solving, documentation and information sharing skills., • Well-developed problem-solving abilities and preparedness to acquire missing knowledge necessary to get the job done., • Full UK Driving Licence, • ITIL 3 or V4 foundation, • CompTIA Security+, • CompTIA Network+, • VDI Management, • Experience in CISCO equipment and configuration, • Experience in OpenText/Microfocus software, • SIEM experience and event analysis, • Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary., • Family friendly policies., • Personal support., • A brief description of your duties, • Skills and experience