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  • Front of House & Client Experience Manager
    Front of House & Client Experience Manager
    9 hours ago
    £25000–£30000 yearly
    Part-time
    Baldock

    This isn’t a standard receptionist role. As our Front of House & Client Experience Manager, you’ll be the heartbeat of the clinic — the first face clients see, the person who keeps everything running beautifully, and a key part of how we track and grow the business. You’ll own the entire client journey, support and manage the team day-to-day, and take responsibility for keeping our performance data accurate and up to date. The Role A part-time, front-facing management position covering: • Client experience and front of house, • Bookings, diary management and all client communications, • Team management and day-to-day support, • Performance tracking and reporting, • Sales support and retail, • Day-to-day clinic operations Hours Core hours are as follows: • Monday: 9:30am – 2:30pm, • Tuesday: 2pm – 8pm, • Thursday: 2pm – 8pm, • Friday: 9:30am – 2:30pm Saturday hours — two options are available: Option A — Every other Saturday, 9am – 5pm (approx. 26 hours per week average) • Longer Saturday shift with every alternate weekend off Option B — Every Saturday, 10am – 2pm (approx. 26 hours per week) • Shorter Saturday shift every week Both options result in approximately 26 hours per week. We’re happy to discuss which works best for you. Key Responsibilities Client Experience • Welcoming clients and creating a warm, premium first impression, • Ensuring smooth check-in, check-out and payment, • Handling client queries and concerns professionally, • Maintaining a beautifully presented, calm front of house Bookings & Diary Management • Managing all appointments via phone, WhatsApp, Instagram and our booking system, • Keeping the diary full and well-optimised at all times, • Proactively rebooking clients to maintain treatment consistency, • Filling last-minute gaps and managing cancellations Team Management • Supporting and motivating the team during shifts, • Being the first point of contact for the team when issues arise during the day, • Ensuring the team are on time, prepared and presenting to brand standards, • Feeding back to the Clinic Director on team performance and any concerns Performance Tracking & Reporting • Maintaining and updating clinic spreadsheets — including bookings, retail sales, rebooking rates and membership numbers • Tracking individual and clinic-wide performance against monthly targets, • Producing a simple weekly/monthly summary report for the Clinic Director, • Flagging any drops in performance or areas of concern early Sales & Revenue Support • Confidently recommending treatments, add-ons and upgrades, • Promoting retail products and supporting client education, • Actively promoting and signing up clients to the Skin Club membership, • Helping the team hit monthly performance targets Daily Operations • Handling payments and maintaining accurate client records, • Upholding brand standards in presentation and communication, • Supporting the team during busy periods, • Contributing to social content where possible (photos, stories) What You’re Not Responsible For This is not a therapist or treatment role — you will not be delivering any treatments. You are also not responsible for: • Payroll, staff contracts or rotas, • Stock ordering or supplier management, • Compliance, insurance or backend operations What We’re Looking For • Warm, confident and genuinely loves making people feel welcome, • Highly organised and proactive — you stay one step ahead, • Comfortable working with spreadsheets and tracking data accurately, • A natural people manager — fair, consistent and calm, • A brilliant communicator across phone, WhatsApp, Instagram and in person, • Calm under pressure and comfortable in a fast-paced environment, • Takes real pride in the details that elevate the client experience, • Wants to grow with the business long-term Experience in hospitality, customer service, beauty or a premium client-facing role is highly valued. Salon or clinic reception experience is a bonus — but attitude is everything. Package £30,000 pro-rata Equivalent to £15 per hour PLUS: Retail Commission • 5% commission on personal retail sales Skin Club Membership Bonus • £25 bonus for every Skin Club membership signed up through your recommendation Baldock Monthly Performance Bonus Monthly bonuses based on total Baldock salon turnover: • £25,000 month = £100 bonus, • £28,000 month = £200 bonus, • £30,000 month = £400 bonus Bonuses are reviewed and paid monthly once targets are achieved. 3-Month Review We’ll review the role and package together after 3 months once: • Client rebooking systems are fully embedded, • Diary management and communication processes are running smoothly, • Performance tracking is in place and providing clear data, • Skin Club membership numbers are growing, • We can properly track the impact of the role on salon performance The goal is to build a role where your earnings grow alongside the clinic, and to create a long-term position for you within Belle & Bee.

    Immediate start!
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  • Mechanic
    Mechanic
    1 month ago
    £10–£20 hourly
    Full-time
    Luton

    Job Summary We are seeking a fully qualified mechanic to join our team. The ideal candidate will possess comprehensive mechanical expertise, including the ability to interpret schematics, perform repairs, and conduct maintenance on a variety of equipment. This role requires a dedicated professional capable of delivering high-quality service and ensuring the optimal functioning of machinery and vehicles. The successful applicant will be responsible for diagnosing issues, executing repairs, and providing excellent customer service in a fast-paced environment. Responsibilities • Diagnose mechanical faults using schematics and technical manuals, • Repair and maintain a wide range of equipment and vehicles, ensuring safety and efficiency standards are met, • Utilise hand tools, power tools, and welding equipment to carry out repairs and assembly tasks, • Conduct routine maintenance to prevent breakdowns and extend equipment lifespan, • Perform heavy lifting as required during repair or installation procedures, • Interpret technical drawings and schematics to facilitate accurate repairs, • Assist with the assembly of new machinery or parts as needed, • Provide exceptional customer service by explaining repairs and maintenance procedures clearly to clients, • Ensure all work complies with health and safety regulations and company policies Requirements • Fully qualified mechanic with recognised certification or equivalent experience, • Extensive mechanical knowledge across various systems and machinery, • Proficiency in reading schematics and technical diagrams, • Skilled in the use of hand tools, power tools, welding equipment, and assembly techniques, • Strong background in maintenance, equipment repair, and troubleshooting, • Ability to perform heavy lifting safely and efficiently, • Excellent customer service skills with a professional approach, • Previous experience working with industrial or automotive machinery is desirable, • Ability to work independently or as part of a team in a dynamic environment This role offers an opportunity for a dedicated professional to utilise their skills in a reputable organisation committed to quality service delivery.

    Immediate start!
    No experience
    Easy apply
  • Assistant General Manager (AGM)
    Assistant General Manager (AGM)
    1 month ago
    £50000–£49997 yearly
    Full-time
    Whitwell

    Assistant General Manager Busy Boutique Hotel, Gastro Pub & Farm-to-Fork Restaurant Salary: Up to £50,000 + Tronc We are recruiting for an exceptional Assistant General Manager to join a thriving boutique hotel, gastro pub and fresh-food restaurant operation. This is a fantastic opportunity to join an ambitious, growing business with genuine long-term career progression. Our venue is known for its farm-to-fork ethos, high-quality fresh food, outstanding hospitality and busy events calendar, including private dining, celebrations and weddings. The Role As Assistant General Manager, you will support the General Manager in the day-to-day running of the hotel, pub and restaurant while ensuring consistently high service standards across all departments. You will play a key role in leading the team, driving revenue, delivering memorable guest experiences and overseeing successful events from enquiry through to execution. Key Responsibilities Support the General Manager with all operational aspects of the business Lead, motivate and develop front-of-house teams across restaurant, bar and events Ensure exceptional guest service standards at all times Manage busy service periods within the restaurant and gastro pub Oversee weddings, functions, private dining and special events Assist with recruitment, training and team development Monitor labour, stock control and financial performance Maintain health & safety, compliance and brand standards Build strong relationships with guests, suppliers and local community partners About You Current experience as an Assistant General Manager, Deputy Manager, Restaurant Manager or Events Manager within a quality hospitality environment Strong background in restaurant operations and events management Wedding experience highly desirable Passion for fresh food, seasonal produce and farm-to-fork concepts Hands-on leader with excellent communication skills Commercially aware with strong organisational ability Calm under pressure and thrives in a busy, fast-paced environment Ambitious and eager to progress within a growing company What’s On Offer Salary up to £50,000 Generous Tronc on top Excellent career development and progression opportunities Join an exciting, well-respected hospitality business Supportive ownership team and positive working culture Work within a beautiful boutique hotel setting with a strong reputation If you are a passionate hospitality leader with restaurant, events and ideally wedding experience, we would love to hear from you.

    Easy apply
  • Receptionist
    Receptionist
    1 month ago
    Full-time
    Stevenage

    About the Role: As a CBRE FOH / Receptionist, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building and work with clients, vendors, and contractors to ensure that facility tasks and work orders are complete. What You’ll Do: • First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols., • Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups., • Arrange and confirm recreational, dining, and business activities on behalf of the requestor., • Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding., • Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner., • Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies., • Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building., • Acknowledge all client inquiries and collect work orders, • Monitor activities that happen outside the building, such as proper waste disposal and recycling., • Work with landlords, tenants, and service providers to make sure they implement and recognize all procedures, policies, and reporting formats., • Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager., • Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion. What You’ll Need: • A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred, • Ability to follow basic work routines and standards in the application of work., • Communication skills to exchange straightforward information., • Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc., • Strong organizational skills with an inquisitive mindset.

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