Gallery Operations Executive
2 days ago
Lichfield
Clarendon Fine Art are looking for a proactive and commercially aware Gallery Operations Executive to support the performance and efficiency of our nationwide art galleries. This is a pivotal role designed for someone with strong retail knowledge and a passion for driving continuous improvement in a dynamic, fast-paced environment. Please note: this role would be office based. Who This Role Would Suit This role is ideal for someone with experience in retail operations or head office support within a luxury, premium, or client-focused environment. You’ll be highly organised, commercially minded, and confident balancing multiple priorities in a fast-paced setting. The right candidate will enjoy: • Acting as the go-to support for gallery teams, helping them deliver exceptional client experiences., • Streamlining processes and solving problems to make the retail operation run smoothly., • Communicating clearly and effectively with stakeholders at all levels, from front-line staff to Directors., • Using data and insights to support sales performance and continuous improvement., • Getting involved in varied projects and events, where no two days are the same. If you’re a proactive problem-solver with a passion for operational excellence and a background in luxury or high-end retail, this opportunity offers the chance to make a real impact across a nationwide gallery network. Key Responsibilities • Retail Support: Act as a first-line support function for our gallery teams, responding promptly to day-to-day operational queries. Provide clear guidance, troubleshoot challenges, and ensure retail teams feel supported in delivering a seamless client experience., • Communications: Write and distribute clear, engaging, and meaningful updates, operational guidance, and best-practice documents to inform and inspire retail teams. Ensure messages are aligned with business priorities and presented in a tone consistent with our brand., • Intranet Management: Design, maintain, and regularly update content on the company intranet to ensure all retail resources are accurate, accessible, and up to date. Contribute to making the intranet a go-to hub for gallery information, tools, and news., • Inbox Oversight: Take ownership of multiple shared inboxes, managing incoming messages with professionalism and urgency. Triage effectively, provide accurate responses, and escalate issues when appropriate to ensure swift resolution., • Operational Processes: Continuously review and propose refinement to retail operational processes to improve efficiency, reduce friction, and enable teams to focus on client-facing activity. Collaborate cross-functionally to embed improvements across departments., • Event Support: Assist in the coordination and delivery of gallery events, including logistics, materials, and post-event follow-up. Support onsite where required, including occasional evening and weekend availability., • Sales Analysis & Reporting: Gather and interpret data related to gallery sales, promotions, and events. Produce insightful reports that highlight trends, successes, and areas for improvement, helping inform strategic and operational decisions., • Project Support: Play an active role in driving forward key retail initiatives and projects. Provide hands-on support from planning through to implementation, ensuring that projects are delivered on time and contribute to continuous improvement., • Problem Solving: Identify recurring or emerging operational issues affecting galleries. Work collaboratively to develop and implement practical, scalable solutions that enhance team performance and client satisfaction. Key Skills & Attributes: • Excellent written communication - able to create motivating and instructional content., • Highly organised and able to manage multiple tasks and deadlines with confidence., • Commercially minded - understands how to support sales through operational excellence., • Self-motivated with a high level of initiative and ownership., • Proficient in Microsoft Office, especially Excel and Word., • A confident, positive ambassador for the brand. Why choose us? • 33 days annual leave (including Bank Holidays)., • We offer a fantastic employee discount scheme on our portfolio of art work., • Contributory employee pension scheme., • Develop and advance your career with promotion and progression opportunities., • Join the wider company at social events throughout the year., • We offer you benefits and discounts including food, drink, retailers and fun days out!, • Free HQ and Operations parking