Technical team Lead - Hybrid
hace 22 horas
Wymondham
Technical Support Team Lead | Wymondham | 45k | Automotive Technology Step into a high-impact technical role supporting world-leading automotive and motorsport organisations. Were looking for a Technical Support Team Lead who thrives on solving complex problems in real time and enjoys working directly with customers. This role is ideal for someone from a field service, IT, or systems background whos confident under pressure, loves troubleshooting, and is motivated by making things work better. Youll take ownership of technical support issues, collaborate with project and commercial teams, and drive improvements in the way we deliver support. This is a hands-on role where youll have the chance to grow into customer-facing or product development opportunities in the future. What youll be doing Diagnose and resolve complex technical issues across IT, networks, and hardware Act as a subject matter expert for colleagues and customers, providing confidence and clarity under pressure Collaborate with project and commercial teams to prioritise support requests effectively Share knowledge and mentor colleagues through hands-on troubleshooting and project support Introduce process improvements, automation, and documentation that make the support function smarter and more efficient What youll bring Strong cross-disciplinary troubleshooting skills across IT, networks, and hardware Experience working in customer-facing environments where youve solved problems on the spot Evidence of project ownership, mentoring, or taking the lead on technical initiatives A proactive, root-cause mindset with the drive to improve systems, processes, and workflows Experience with scripting/automation or process optimisation would be a big advantage An interest in automotive, motorsport, or simulation technologies is highly desirable Salary & Benefits ~ Salary up to 45,000 ~25 days holiday plus bank holidays ~ State-of-the-art facilities ~ Free on-site parking ~ Pension & healthcare ~ Life Assurance ~ Study support and professional development opportunities ~ Friendly and collaborative team culture ~ Additional company benefits