Redhill
Technologist (G7) Redhill, Surrey • Accountable for the day-to-day technical management of Lactalis’ customers, meeting their needs and expectations, whilst respecting the Group Quality Policy & objectives. Support the TAM in ensuring customers’ needs and expectations are met, in building strong relationships with them, providing excellent customer service and driving the customers’ technical agenda to improve performance. None Responsible for the day to day management of the allocated customer technical accounts: • Manage Own Label (OL) NPD – From agreed listing to launch & post launch, • Monitor the quality of the products ensuring they meet the specifications and QAS at all times, • Manage customers’ technical requirements: ensure updates & changes are tracked, interpreted, summarised and passed on to TAM for implementation, • Customers’ ethical / CSR requirements: updates, changes & requests passed on to colleagues responsible for these topics., • Build strong and proactive relationships with customers; meeting expectations, requirements, requests and tasks by the deadlines set, • Manage customers’ technical websites (specifications, technical requirements, laboratory results, questionnaires, alerts etc…) ensuring they are up-to-date at all times, • Complete technical customers’ specifications (OL format, Customers’ format or Lactalis format), with all the relevant attachments required, ensuring they are up-to-date at all times., • Complete & send all documents / reports required by customers (QAS, KPIs, CoC, CoA, 3rd party certificates & reports, panels, scorecards, allergens questionnaires, supplier questionnaires etc…), • Organise customers’ audits & visits as per plan, attend (physically or remotely) and close the reports on time, with the support of the TAM if required, • Prepare and attend (physically or remotely) any routine customer meetings, follow up on the agreed actions until closed off, • Support TAM / Customer Technical Lead (CTL) – Head of Group technical projects & customer experience (HGC) (where applicable) for any tasks as and when required (NPD forms, samples forms etc…), • Build strong & proactive relationships with Lactalis colleagues, Lactalis factories & divisions, co-manufacturers and depots ensuring the customer needs & expectations are met, • Support CTLs – HGC (where applicable) – with change of co-manufacturers and Group factories, • Manage branded NPD information and documentation: complete Internal specifications, NPD check-list, PIF, rework documentation etc…, • Check and comment on artworks and assets, to ensure they are legal in the UK and in line with specifications, • With the support of the CTL – HGC (where applicable), attend the NPD project meetings and ensure the products comply with food quality, safety and legal expectations., • For allocated customer technical accounts, manage customer complaints: log, investigate, respond to the customer, assign costs and responsibilities, close off in a timely manner, • Cover for other members of the team as and when required, • Support the TAMs / CTLs – HGC (where applicable) for product withdrawals & recalls, as and when required, • Hold and release products from depot as and when required, • Release Camembert as per requirements, • Support the TAM with issues raised by depots (temperatures, wrong skus, labelling etc…) for OL and brands allocated as and when required, • Manage samples, • Complete organoleptic assessments on a variety of dairy products, mainly cheese, butter & cream, • Work in partnership with Business Units ensuring technical topics are embedded in any day-to-day work, • Gather 3rd party certificates & reports for all factories and distribute as necessary, • Take an active role in business cross-functional projects, • Take initiatives and propose new ways of working to be simpler more efficient and quicker, • Raise awareness of issues related to food safety, legal and quality risks on products to TAM, • Support the business and participate with CSR related topics, • Organise, prepare and lead the trained panel as and when required, as per rules for cover in place, • Manage consumers calls and log complaints as and when required, as per rules for cover in place, • Food science degree or equivalent, • Demonstrated knowledge and experience in Food Safety (HACCP) & BRC, • Experience with UK retailers and food services specifications systems, • Experience in providing excellent customer service, • Demonstrated ability to interact effectively with people at different levels, • Ability to challenge others in a respectful way, • Strong levels of analytical & curiosity & ability to cross-check information, • Good at planning and organizing workload to meet deadlines, • Ability to work as part of a team and to work on own initiative, • Attention to detail, • Good verbal and written communication skills, • Ability to deliver pro- active and reactive support, • Proficiency using key software (Word, Excel, PowerPoint, Outlook, Teams etc…), • Be able to travel in the UK & EU as and when required, • Clean driving license (1 year +), • Experience with food labelling legislation, • Experience with dairy products, • Fluent in French or Italian #J-18808-Ljbffr