Employee Relations Specialist
14 hours ago
Cardiff
Employee Relations Specialist Location: UK – Fully Remote Contract: Permanent | Full-time (40 hours per week) Salary: Up to £37,500 per annum (DOE) Reports to: Employee Relations Manager About the role We’re seeking two Employee Relations Specialists to join our HRER team supporting the UK and Republic of Ireland. In this role, you’ll be a trusted advisor on all employee relations matters, helping managers navigate complex situations with confidence. You’ll combine commercial awareness with fairness, compliance, and a focus on creating a positive employee experience. This position offers exposure to a wide range of ER activities, including complex case management, organisational change programmes, and Employment Tribunal defence. You’ll benefit from ongoing mentoring by an experienced ER Manager and collaborate closely with a leading employment law firm, giving you the opportunity to deepen your expertise and make a real impact. We’re looking for someone who: • Takes initiative and works independently with confidence., • Demonstrates compassion and empathy in every interaction., • Is driven to achieve results and deliver excellence., • Possesses exceptional influencing and negotiation skills., • Embodies our company values in everything they do., • Thrives in a team environment and builds strong relationships., • Shows resilience, focus, and adaptability under pressure., • Has the courage to challenge constructively and make sound decisions., • Communicates clearly and effectively, both verbally and in writing., • Act as the first point of contact for managers on complex employee relations matters, providing pragmatic, legally sound and best-in-class advice., • Support and manage cases across the full ER spectrum, including disciplinary, grievance, absence, wellbeing, and performance-related issues., • Assist with full Employment Tribunal activity, including ACAS/LRA early conciliation, ET3 responses, witness statements, evidence bundles, and preliminary hearing representation., • Support the drafting and negotiation of settlement agreements., • Contribute to organisational change programmes such as redeployment, redundancy, restructuring, harmonisation, and TUPE., • Partner closely with HR Business Partners and key stakeholders across Operations, Workforce Management, Payroll, Recruitment, IT, Finance, and Legal., • Maintain and review HR policies and the Employee Handbook to ensure alignment with UK and Republic of Ireland employment law and best practice., • Use ER data and insights to identify trends, reduce risk, and continuously improve ways of working., • Proven experience working in an Employee Relations or HR role, with exposure to complex casework., • Strong working knowledge of UK employment law, including the Equality Act and Employment Rights Act (and any other relevant legislation relating to Northern Ireland or the Republic of Ireland), • Confidence advising and influencing managers at all levels., • Excellent written and verbal communication skills, with strong attention to detail., • 2+ years’ ER specialist experience in a contact centre environment, or, • 3+ years’ ER specialist experience in another fast-paced industry, or, • CIPD qualification (or working towards)., • Mediation training or accredited mediator status., • A truly diverse ER role with the opportunity to develop into full Employment Tribunal ownership., • Supportive leadership and a collaborative HR team committed to your growth., • A chance to shape and influence how employee relations is delivered at scale across the organisation. #LI-CW1
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