The Flatiron Remedy Concierge provides exceptional guest service and supports clients throughout their wellness experience. This role focuses on delivering a warm, professional, and hospitality-driven environment while assisting with service coordination, product knowledge, and overall guest satisfaction. Candidates must have prior experience in health & wellness and hospitality, and meet the minimum age requirement.
Key Responsibilities:
Greet guests warmly, check them in, and provide an overview of available wellness services.
Assist clients in understanding treatments, remedies, and wellness products offered at the facility.
Maintain a clean, calm, and inviting reception and service area.
Manage scheduling, appointment bookings, and service coordination using the facility’s systems.
Provide personalized recommendations based on client needs and wellness goals.
Ensure excellent customer service from arrival to departure, addressing questions or concerns professionally.
Support staff and practitioners by preparing rooms, organizing supplies, and maintaining cleanliness.
Promote membership options, packages, and retail products.
Handle payments, receipts, and basic administrative tasks.
Uphold high standards of confidentiality, professionalism, and guest care.
Qualifications:
Minimum age: 25 years old.
Experience in health and wellness, spa, fitness, or hospitality environments required.
Strong customer service and communication skills.
Professional, warm, and client-focused demeanor.
Ability to multitask in a calm and organized manner.
Comfortable working in a wellness-focused environment.
Basic computer or POS experience preferred.
Ability to work part-time, including weekends or evenings if required.
- Experience
- Required
- Languages
- English – Advanced
- Employment
- Full-time
12 West 21st Street, Manhattan, 10010, New York
Post a job and hire