Quality Assurance Manager
hace 4 días
Syracuse
Job DescriptionOverview Company Overview: Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description Salary: $103,000 / year + benefits including medical, dental, vision, 401k, and life insurance. Candidates MUST be willing to travel frequently. Candidates MUST have or be able to get a federal government clearance up to the Top Secret level. As the world's largest private security firm, Allied Universal offers unmatched career growth potential in the security industry. Allied Universal® is hiring a Quality Assurance / Quality Control (QA/QC) Manager. The Quality Assurance / Quality Control (QA/QC) Manager is a designated Key Personnel position responsible for developing, implementing, and overseeing the Quality Control Program in support of Protective Security Officer (PSO) contracts for a high profile customer. This role ensures full compliance with the Statement of Work (SOW), contractual requirements, and federal security standards through systematic inspections, audits, reporting, and continuous improvement initiatives. The Quality Assurance / Quality Control (QA/QC) Manager serves as the primary authority for quality control activities, working closely with the Contract Manager, supervisory staff, and Government representatives to maintain operational excellence and contractual compliance. RESPONSIBILITIES: Quality Control Program Oversight • Develop, implement, and maintain the contract-specific Quality Control Plan (QCP) in accordance with SOW requirements, • Define inspection methods, frequencies, performance metrics, and reporting processes, • Conduct and/or oversee recurring inspections of PSO performance and post compliance, uniforms, equipment, and certifications, timekeeping, personnel files and training records, • Ensure inspections are both announced and unannounced, covering all posts and personnel on a recurring basis, • Ensure all PSOs meet contractual requirements, including licensing and permits, training and certifications, fitness determinations, weapons qualifications, • Verify compliance with Training Academy Management System (TAMS), Post Tracking System (PTS), and all client systems, • Document all deficiencies identified through inspections, audits, or Government feedback, • Initiate and track corrective actions to closure, including immediate on-site corrections, retraining, disciplinary actions (as appropriate), • Prepare and submit required reports, including monthly Quality Control Inspection Reports, deficiency reports and corrective action tracking, trend analysis and performance metrics, • Ensure reports are submitted to the Contracting Officers Representative no later than the 10th of each month, • Analyze inspection results, audit findings, and performance trends, • Identify systemic issues and implement process improvements, • Serve as liaison between Contract Manager / Task Order Manager, supervisory staff, client Contracting Officers Representative and Protective Security Operations Officer (PSOO), • Support Government audits, inspections, and covert testing activities, • Facilitate Quality Assurance activities, including audits, surveillance, covert testing, tenant feedback reviews, • High school diploma or equivalent, • Possess, or be able to obtain a Security Clearance up to the Top Secret level, • Valid driver's license if driving a company or customer owned vehicle, • Minimum of two (2) years of experience in quality assurance or quality control for personnel-based service contracts, • Demonstrated experience monitoring contract compliance, inspections, and performance metrics, • Strong knowledge of government contract relationships to include security operations and personnel compliance, • Ability to analyze data, identify trends, and implement corrective actions, • Experience supporting Protective Security Officer (PSO) contracts or similar federal security programs, • Familiarity with Training Academy Management System (TAMS), Post Tracking System (PTS), government compliance requirements, • Experience using inspection/reporting technology platforms, • Medical, dental, vision, basic life, AD&D, and disability insurance, • Enrollment in our company's 401(k)plan, subject to eligibility requirements, • Eight paid holidays annually, five sick days, and four personal days If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: . Requisition ID 2026-1592385