Senior Administrative Assistant - Compliance
hace 4 días
Omaha
Job Description Join Our Team at the Omaha Housing Authority! Are you passionate about making a real difference in the community? Do you thrive in a collaborative and supportive environment? The Omaha Housing Authority (OHA) is looking for a detailed and results-oriented administrative professional to provide administrative support in our Compliance Department and help us fulfill our mission of providing safe and affordable housing. About Us Founded in 1935, the Omaha Housing Authority is a nonprofit government agency committed to enhancing the quality of life for low and moderate-income individuals. With over 2,700 public housing units and up to 4,300 Housing Choice (Section 8) Vouchers, we work diligently to ensure our residents have access to safe, sanitary, and affordable housing. Our Core Values • Teamwork: We work together to achieve our goals., • Welcoming: We create a supportive and inclusive environment., • Actively Listen: We focus, clarify, and communicate next steps., • We Build Trust: We do what we say we will do and assume good intent., • Diverse, Inclusive & Equitable: We embrace all identities and backgrounds., • De-Escalation: We manage conflicts calmly and effectively., • Exceptional: We strive for excellence in all we do., • Self-Care: We believe in the well-being of our team and ourselves. We offer a comprehensive benefits package that includes: • 17 paid holidays, including your birthday, a floating holiday, and a self-care day, • 12 days of vacation and 12 days of sick leave per year, • Medical, dental, and vision benefits start the 1st of the month following date of hire, • Life Insurance, Health & Dependent Care FSA, Allstate Voluntary Insurance, and Pet Insurance $46,195 - $63,858 Job Function The Senior Administrative Assistant provides high-level administrative and operational support to the Compliance Department. This role serves as a direct assistant to the Director of Compliance, acts as a liaison to staff and clients—including applicants, tenants, and property owners—and supervises administrative personnel. Essential Functions • Client and Staff Support, • Respond to routine inquiries regarding OHA programs and housing assistance by referencing applicable policies, procedures, and regulations., • Manage client relations, including handling phone calls, return mail, walk-ins, and addressing requests and concerns., • Provide training and assistance to clients and staff on portal usage., • Oversee client communication efforts, including newsletters, emails, LIHTC supportive services and social media updates., • Coordinate and manage any satisfaction surveys; analyze feedback and present summaries and recommendations to management., • Assist with maintaining accurate and current information on the company website and social media platforms., • Operational Support and Staff Supervision, • Develop and monitor performance metrics to ensure departmental efficiency and responsiveness., • Participate in the recruitment, hiring, and training of support staff., • Provide leadership and supervision to administrative staff, including monthly meetings, performance evaluations, and disciplinary actions as needed., • Delegate tasks and projects, resolve staffing issues, and set deadlines to ensure timely completion., • Manage the Director of Compliance’s calendar and prioritize incoming correspondence and information., • Maintain regular communication between the Director and CEO, Commissioners, partner agencies, staff, and stakeholders., • Submit reports and correspondence to the CEO, HUD, NIFA and other officials as required. Research transmittal errors in HUD’s database., • Process confidential correspondence and reports for the Director and Department Managers and Coordinators. Compile data and prepare monthly and annual reports required by HUD, OHA and NIFA., • Assist with updating the Admissions and Continued Occupancy Policy (ACOP) with on-going revisions and department standard operating procedures., • Establish and maintain organized filing systems for departmental records and correspondence., • Prepare meeting agendas and correspondence, and record meeting minutes as needed., • Organize meetings and conferences, including room setup, A/V equipment, and materials., • Arrange business travel and prepare expense reports., • Maintain updated department phone lists, organizational charts, and staff directories., • Manage office supply inventory and procurement., • Review departmental billing and coordinate with other departments as necessary., • Knowledge, Skills & Abilities:, • Advanced proficiency in Microsoft Office Suite (Word, Outlook, Excel, Teams, PowerPoint). Experience with other M365 applications such as Copilot preferable., • Self-motivated and confident professional with strong relationship-building skills., • Excellent organizational, analytical, and communication skills., • Strong time management and multitasking abilities in a fast-paced environment., • Critical thinker with initiative, enthusiasm, and attention to detail., • Support the Director and department managers with special projects and events., • Availability to work evenings and weekends as needed., • Bachelor’s degree in management, business administration, or related field, plus four (4) years of supervisory or management experience; or an equivalent combination of education and experience., • Strong oral, written, analytical, and interpersonal skills., • Valid driver’s license and insurable driving record under OHA policy., • Reliable transportation for job-related travel., • Experience with Microsoft Office and ability to create presentations and conduct public meetings. Office environment with typical exposure to dust, odors, and noise. Frequent public interaction. Abilities Ability to sit, stand, and walk for extended periods; occasional stooping, squatting, pushing, pulling, and typing. Ability to lift up to 10 pounds occasionally. Moderate noise level. Equipment Operation • May include but is not limited to:, • Computer, • Telephone, • Copier, • Calculator Omaha Housing Authority is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristics protected by federal, state or local laws. Omaha Housing Authority is actively seeking diverse candidates and affirming of all identities. If you need a reasonable accommodation to complete the online application or have a question about your application, please contact the Human Resource Department at .
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