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Job Description Position Overview The Service Dispatcher is responsible for coordinating and optimizing the daily schedules of Service Technicians to ensure efficient, timely, and profitable service delivery. This role serves as a central communication hub between technicians, customers, warehouse, and management, while maintaining accurate scheduling, customer records, and on-call coverage. The Service Dispatcher plays a key role in driving customer satisfaction, technician productivity, and overall department performance. Essential Job Functions • Dispatch Service Technicians one call at a time using effective routing and scheduling practices, • Debrief technicians after each service call to capture updates, job status, and follow-up needs, • Debrief on-call technician each morning regarding overnight calls and outstanding issues, • Contact customers prior to dispatch to confirm availability, • Notify customers when technicians are running outside the scheduled time window or when rescheduling is required, • Respond to all overnight messages and customer emails in a timely manner, • Schedule and coordinate demand service calls as they are received, • Perform outbound calls to fill schedule gaps, including pulling forward maintenance visits when appropriate, • Create and update work orders as service calls are received, • Maintain and manage the dispatch board, reviewing schedules 2–3 days in advance, • Finalize and detail the following day's service schedule by 3:30 PM, • Notify warehouse staff of cancelled calls when parts have already been ordered, • Ensure required parts have been ordered for scheduled work (verification, not purchasing), • Contact customers with "parts pending" status once parts arrive to schedule return visits, • Support positive customer experience by addressing and resolving low-level customer concerns, • Optimize technician routes to improve efficiency and support dispatching for profitability, • Maintain accurate customer files in ServiceTitan, including site-specific details (access issues, equipment, lifts, filters, etc.), • Maintain and update the on-call schedule, including primary and standby technicians, • Maintain accurate customer history records to support efficient future service, • Communicate daily call capacity and scheduling constraints to the Service Manager and Customer Service Representatives, • Collaborate with the coordination team and department manager to support departmental goals, • Perform other related duties as assigned Key Performance Indicators (KPIs) The following metrics will be used to evaluate effectiveness in the Service Dispatcher role: • 8 for 10 Ratio per Technician (productive call volume target), • Number of customer complaints or compliments related to scheduling and communication, • Number of return trips or callbacks resulting from scheduling inefficiencies, • Accuracy and completeness of customer history files, • Number of customer no-shows, • Proactive dispatch board management, including maintaining schedules 2–3 days in advance, • Travel time goal of 15 minutes (¼ hour) between service calls where geographically feasible Required Skills and Experience • 2–3 years of dispatching, scheduling, or service coordination experience preferred, • Experience in a trade service environment (HVAC, plumbing, electrical, or similar) strongly preferred, • Strong organizational and multitasking skills in a fast-paced environment, • Excellent communication skills with the ability to interact professionally with customers, technicians, and management, • Ability to make real-time decisions and adjust schedules based on changing priorities, • Customer service mindset with the ability to handle challenging situations calmly and professionally, • Proficiency with dispatching or service management software (ServiceTitan or similar preferred), • Working knowledge of routing, scheduling efficiency, and technician productivity metrics, • Strong attention to detail and accuracy in data entry and recordkeeping Working Conditions Environment • This position operates primarily in an office environment, • Regular use of computers, phones, and dispatching software systems Physical Abilities The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions • While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time, including long periods of sitting, keyboard entry, use of office equipment, use of computer monitor, • Ability to speak concisely and effectively communicate, • Be able to communicate using a computer and phone/smart device, • Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust, • May require physical effort and cardiac endurance while reaching with hands and arms, stooping, kneeling, crouching, standing, walking, balancing, bending, leaning, kneeling, walking, and climbing, • Carrying supplies, up to 25 lbs.

Job Description Position Overview The Service Dispatcher is responsible for coordinating and optimizing the daily schedules of Service Technicians to ensure efficient, timely, and profitable service delivery. This role serves as a central communication hub between technicians, customers, warehouse, and management, while maintaining accurate scheduling, customer records, and on-call coverage. The Service Dispatcher plays a key role in driving customer satisfaction, technician productivity, and overall department performance. Essential Job Functions • Dispatch Service Technicians one call at a time using effective routing and scheduling practices, • Debrief technicians after each service call to capture updates, job status, and follow-up needs, • Debrief on-call technician each morning regarding overnight calls and outstanding issues, • Contact customers prior to dispatch to confirm availability, • Notify customers when technicians are running outside the scheduled time window or when rescheduling is required, • Respond to all overnight messages and customer emails in a timely manner, • Schedule and coordinate demand service calls as they are received, • Perform outbound calls to fill schedule gaps, including pulling forward maintenance visits when appropriate, • Create and update work orders as service calls are received, • Maintain and manage the dispatch board, reviewing schedules 2–3 days in advance, • Finalize and detail the following day's service schedule by 3:30 PM, • Notify warehouse staff of cancelled calls when parts have already been ordered, • Ensure required parts have been ordered for scheduled work (verification, not purchasing), • Contact customers with "parts pending" status once parts arrive to schedule return visits, • Support positive customer experience by addressing and resolving low-level customer concerns, • Optimize technician routes to improve efficiency and support dispatching for profitability, • Maintain accurate customer files in ServiceTitan, including site-specific details (access issues, equipment, lifts, filters, etc.), • Maintain and update the on-call schedule, including primary and standby technicians, • Maintain accurate customer history records to support efficient future service, • Communicate daily call capacity and scheduling constraints to the Service Manager and Customer Service Representatives, • Collaborate with the coordination team and department manager to support departmental goals, • Perform other related duties as assigned Key Performance Indicators (KPIs) The following metrics will be used to evaluate effectiveness in the Service Dispatcher role: • 8 for 10 Ratio per Technician (productive call volume target), • Number of customer complaints or compliments related to scheduling and communication, • Number of return trips or callbacks resulting from scheduling inefficiencies, • Accuracy and completeness of customer history files, • Number of customer no-shows, • Proactive dispatch board management, including maintaining schedules 2–3 days in advance, • Travel time goal of 15 minutes (¼ hour) between service calls where geographically feasible Required Skills and Experience • 2–3 years of dispatching, scheduling, or service coordination experience preferred, • Experience in a trade service environment (HVAC, plumbing, electrical, or similar) strongly preferred, • Strong organizational and multitasking skills in a fast-paced environment, • Excellent communication skills with the ability to interact professionally with customers, technicians, and management, • Ability to make real-time decisions and adjust schedules based on changing priorities, • Customer service mindset with the ability to handle challenging situations calmly and professionally, • Proficiency with dispatching or service management software (ServiceTitan or similar preferred), • Working knowledge of routing, scheduling efficiency, and technician productivity metrics, • Strong attention to detail and accuracy in data entry and recordkeeping Working Conditions Environment • This position operates primarily in an office environment, • Regular use of computers, phones, and dispatching software systems Physical Abilities The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions • While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time, including long periods of sitting, keyboard entry, use of office equipment, use of computer monitor, • Ability to speak concisely and effectively communicate, • Be able to communicate using a computer and phone/smart device, • Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust, • May require physical effort and cardiac endurance while reaching with hands and arms, stooping, kneeling, crouching, standing, walking, balancing, bending, leaning, kneeling, walking, and climbing, • Carrying supplies, up to 25 lbs.

We’re looking for people interested in a part-time remote opportunity to supplement their main income. You’ll receive access to structured resources explaining simple, effective ways to earn extra income using your existing skills and free time. Strong self-motivation and time management.

Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. Starbucks will comply with a

Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. Starbucks equity program (Be

Responsible for obtaining personal health information (PHI) for all Kent patients in a timely, professional and caring manner.This information, entered into the hospital's information and clinical systems, includes demographic and financial information that will be used by all departments within the

Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. Starbucks equity program (Be

Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. Starbucks equity program (Be

Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. Starbucks also offers eligib

A Johnson Controls Security Technician is a troubleshooter and service expert possessing knowledge and experience with intrusion, IP CCTV, access control and fire alarm systems from multiple manufacturers. Assists fellow service technicians with system repairs and completes minor repairs including b

Clinical Access Specialist Job Summary:. Provides insurance information to Patient Access Services to complete verification.

Patient Registration Specialist.Under the general supervision of the Supervisor, and according to established policies and procedures, interviews and registers all patients (Inpatient and Observation, Emergency, and Outpatients) to obtain demographic, third party insurance and related financial info

Answer calls and perform risk assessments for patients seeking Behavioral Health Services.Must be self motivated and work in a busy environment.Minimum of an Associates Degree in Behavioral Health or related field required.A minimum of 3 years experience in customer service with concentration in beh

We are a 27-year-old northeast regional infusion nursing agency, specializes in vascular access and IV therapy management for chronically ill patients receiving treatment in the comfort of their own homes.

As an Optimization Consultant, you'll collaborate with healthcare clients to design, build, and configure Oracle Health (Cerner) Revenue Cycle Patient Access, Scheduling and/or Registration solutions and related integrations. We are looking for Implementation and Optimization Revenue Cycle Charge Se

At CVS Health, we are committed to increasing patient access to care, lowering costs and improving the quality of care. If you like working in fast-paced environments and demonstrating compassionate, genuine care for patients and customers, this job is for you! As a new Pharmacy Technician, you are

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship.Year Up United participants also receive an educational stipend.The progr

The Senior Directory Services Engineer is responsible for the design, engineering, and operational leadership of enterprise directory services. Senior Directory Services Engineer. The senior engineer acts as a subject matter expert and technical leader within the Identity and Access Management funct

Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. Starbucks equity program (Be

Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. Starbucks also offers eligib

As a family-owned and operated company, we feel a special obligation to the employees who comprise our Taco family.We are committed to offering employees access to the tools necessary to live long and productive lives.We strive to instill in all of our employees:.A positive mental attitude that help

Partner with other Cyber Security engineers to implement technology solutions. Bachelor's or Master's degree in Computer Science, Information Systems, Engineering or Mathematics. Capital One is seeking an experienced security engineer within the Identity and Access Management organization to be a me

Patient Access Associate Level I staff, if credentialed as a Navigator, will be expected to cover Financial Counselor Level II when the need arises. Patient Access Associate Level I.

Meets performance standards established by Patient Access leadership, including but not limited to: quality, collections, customer service, screening/solution rates, productivity. Works effectively with patient access peers and other hospital departments. Aptitude for / familiarity with patient acce

Proficiency in implementing, managing, and maintaining enterprise-level Privilege access management and secret management tools. Professional certifications in Identity & Access Management, such as CISSP, CISM, or specific vendor certifications like CyberArk CDE, Hashi Vault Certified Implementation

From delivery driver to management, general manager to franchisee or Manager Corporate Operations, our stores offer a world of opportunity. You must be 18 years of age and have a valid driver's license with a safe driving record meeting company standards as well as access to an insured vehicle which

Are you passionate about application security and looking to take your career to the next level? Join our team as an Identity and Access Management Specialist, where you'll play a critical role in safeguarding our software development processes. Develop robust security procedures and methodologies t

Answer calls and perform risk assessments for patients seeking Behavioral Health Services.Must be self motivated and work in a busy environment.Minimum of an Associates Degree in Behavioral Health or related field required.A minimum of 3 years experience in customer service with concentration in beh

Cardinal Health Sonexus Access and Patient Support is on a mission to connect specialty pharmaceutical manufacturers with patients, ensuring they can access, afford, and continue vital therapies for an improved quality of life. Together, we can expedite access to life-changing therapies for those in

Answer calls and perform risk assessments for patients seeking Behavioral Health Services.Must be self motivated and work in a busy environment.Minimum of an Associates Degree in Behavioral Health or related field required.A minimum of 3 years experience in customer service with concentration in beh

Life Insurance/strong: Access life insurance options to safeguard your loved ones. Disability Insurance/strong: Short- and long-term disability coverage is available to help protect you during unexpected challenges.

Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. Starbucks also offers eligib

This role reports to the Senior Director, Patient Access and serves as the primary day-to-day operational lead for Patient Access programs. The position will work in close partnership with the Director, Market Access Operations, and the Director, Field Reimbursement to ensure seamless execution of a

Do you enjoy late model cars and have a good attention to detail? Need a flexible schedule plus access to DailyPay? Managed Labor Solutions (MLS), a leading nationwide rental car outsourcing company, is looking for high energy and team driven people to work as a Rental Car Cleaner for our partners o

Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. Starbucks Coffee Company is

SUMMARY: The Referral Specialist reports to a Patient Access Manager. Notifies Provider and/or Manager if unable to schedule referral, need to reschedule appointment due to missing referral and/or prior authorization, or if there are any other access issues.

Security Officer - Access Control (Operations). Applicants with TWIC, access control, and gate experience strongly encouraged to apply.

You must be 18 years of age and have a valid driver's license with a safe driving record meeting company standards as well as access to an insured vehicle which can be used for delivery. Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owne

Government Pricing Manager, Market Access. The Government Pricing Manager, Market Access supports United Therapeutics' continued participation in and compliance with US government programs (federal and state). Bachelor's Degree in business, accounting, finance, public policy or other relevant field

Inclusive Access Strategy Lead. Role Purpose: Lead Pearson's strategy to expand Inclusive Access (IA) adoption across higher education institutions, ensuring reach, scale, and profitability. The Lead will collaborate across Strategy, Portfolio, Finance, Sales, Marketing, and Operations to deliver su

Civil engineering for substation expansions and replacements including siting, grading and drainage design, utility design, interior circulation layout, and exterior access design. Civil Engineer | Energy | Hybrid. Primary duties will include preparation of engineering drawings, calculations, analys

As a Product Manager (L6), you'll be responsible for leading Enterprise/Business IAM (Identity & Access Management), including owning Multi-User functionality:.

This role will operate in a highly matrixed environment, partnering across various functions within our company to proactively address access barriers, define the future KAM model, and position the asset for optimal access at launch. The Associate Director, US Payer Marketing, Ophthalmology, is resp

This position reports into the Marketing organization and manages the Interventional GI & Accessories team. The product portfolio includes innovative endoscopes for ERCP, EUS and Double Balloon Enteroscopy as well as accessories for endoscopic procedures. The Senior Product Manager, Interventional G

The Field Access Manager (FAM) serves as the subject-matter expert on access related issues for healthcare professionals (HCPs) and healthcare organizations (HCOs), and will work cross-functionally with patient support, market access, and field sales to support timely patient access to therapy. Wher

Job Overview: The Senior Manager Payer Relations, Market Access (PRMA) is a very important customer-facing role that will work closely with the Senior Director, Market Access and Payment Policy to focus on the priority payer engagement needs of BD's Plastic & Reconstructive Surgery (PRS) platform,

The position provides operational and tactical support for the relevant therapeutic area Patient Access team and leads projects collaborating with various cross-functional partners to ensure timely implementation and execution of process and operational enhancements to enable the relevant therapeuti

Partner with Market Access, HEOR, Medical Affairs, Commercial, Government Affairs, and clinical development teams to support payer-driven evidence and access requirements. This role is for a buildersomeone who is motivated by creating momentum, opening doors, and converting payer interest into tangi