FRONT DESK / PARTY HOST
hace 3 días
Seekonk
Party Hosts / Concessions & Front of House Cashiers are the first point of contact for guests and play a key role in creating a fun, welcoming, and organized experience at the Family Entertainment Center (FEC). This position combines excellent customer service, cash handling, food and beverage service, and party coordination. Team members are responsible for maintaining a clean, friendly environment while assisting guests with admissions, ride tickets, concessions, and special events. • Operate all aspects of the point-of-sale (POS) system, including cash and card transactions, scanners, and ticketing systems., • Accurately process sales for ride tickets, attractions, food, beverages, and merchandise., • Maintain an accurate cash drawer and reconcile transactions at the end of each shift., • Answer guest questions and provide clear directions using knowledge of the facility layout, attractions, and policies., • Greet guests warmly and maintain a positive, welcoming presence at the front counter., • Maintain a clean and organized register and lobby area at all times., • Prepare and serve food and beverages according to company standards and food safety guidelines., • Restock concession items, supplies, and displays as needed., • Monitor food quality, portioning, and presentation., • Maintain cleanliness of concession areas including counters, equipment, and storage areas., • Follow all health, safety, and sanitation procedures., • Host birthday parties and group events, ensuring guests have a fun and memorable experience., • Greet party families and guests, explain party schedules, and assist throughout the event., • Set up and decorate party rooms before events and clean and reset rooms afterward., • Serve food, cake, and beverages to party guests., • Coordinate timing with attractions and communicate with other departments to keep parties on schedule., • Engage with children and families in an enthusiastic, friendly manner., • Maintain cleanliness throughout the facility, including lobby, party rooms, seating areas, and restrooms., • Assist with restocking supplies and maintaining overall facility presentation., • Monitor guest areas to ensure a safe, family-friendly environment., • Uphold company standards related to appearance, professionalism, and guest interaction., • Work collaboratively with other team members, supervisors, and management., • Assist in opening, closing, and shift transition duties., • Perform other tasks as assigned to support daily operations., • Friendly, outgoing personality with strong customer service skills, • Ability to multitask and work efficiently in a fast-paced environment, • Strong cash handling and basic math skills, • Clear communication and problem-solving abilities, • Must be well-groomed and maintain a professional appearance, • Reliable, punctual, and team-oriented, • Previous customer service, cashier, food service, or party hosting experience preferred but not required, • Ability to stand and walk for extended periods, • Ability to lift and carry up to 50 lbs as needed, • Comfortable working in a busy, high-energy environment, • Must be able to work flexible hours, including evenings, weekends, and holidays, • Fun, family-friendly work environment, • Opportunities to develop customer service and leadership skills, • Team-oriented culture with room for growth, • Employee perks such as discounted or free attractions (if applicable)