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Job DescriptionDescription: Courtyard by Marriott Niagara Falls USA Pay Rate: $65K-$80K/year All Candidates Must Have: • Strong critical thinking skills, • Aggressive hospitality and a guest-first attitude, • A professional and hygienic demeanor, • Reliable transportation, • A warm and welcoming smile General Summary: Responsible for the overall success of the hotel, meeting or exceeding planned objectives for revenue and profit. Ensure superior service is provided to all guests and product quality standards are met. Principal Responsibilities: • Oversee the facility operations including guest services, housekeeping, maintenance, sales, food and beverage and human resources., • Foster a positive, cooperative work environment between staff and management., • Directly supervises employees in all departments. Carries out supervisory responsibilities in accordance with the organizations’ policies and applicable laws., • Problem Solving- Identifies and resolves problems in a timely manner. Develops alternative solutions, uses reason at all times. Makes timely decisions while exhibiting sound judgment. Includes appropriate people in decision making process., • Project Management – Coordinates capital projects within budget, on time and with minimal disruption to guests. Manages and communicates changes and progress. Prepares and supports those affected by change, monitors transition, and evaluates results., • Customer Service – Maximize Customer Service by attaining 80% or better on Franchise Guest Service Scores. Respond and resolve all guest complaints timely and appropriately. Manages difficult or emotional customer situations. Responds promptly to customer needs, requests for service and assistance., • Communication - Demonstrates group presentation skills. Speaks clearly and persuasively in positive or negative situations. Writes clearly and has the ability to read and interpret written information. Communicates change effectively., • Team Work – Exhibits objectivity and openness to the views of others and contributes to building a positive team spirit. Upholds organizational values, treats people with respect and promotes a harassment free environment., • Quality Management – Must achieve Rupal Hospitality minimum scoring standard on all Brand Quality Assurance inspections. Must maintain 80% or higher on Franchise product quality scoring. Inspect rooms and public areas for cleanliness and preventative maintenance upkeep on a daily basis. Aligns work with strategic goals, looking for ways to improve and promote quality while demonstrating accuracy and thoroughness. Strives to increase productivity., • Adaptability – Able to deal with frequent change, delays or unexpected events, changing approach or method to best fit a situation., • Initiative - Take independent actions and calculated risks, meets challenges with resourcefulness, generates suggestion for improving work and takes responsibility for own actions. Delegates work assignments, sets expectations and monitors delegated activities., • People Management – Ensures each employee completes orientation and required brand training. Ensures employee performance reviews are performed timely and in accordance with Rupal Hospitality standards. Ensure proper and timely execution of all employee related documentation (i.e. new hire paperwork, separation reporting, status changes, benefits documentation, etc.). Maintains effective employee relations programs within the hotel. Provides regular performance feedback to all employees. Develops subordinates skills and encourages growth. Manages difficult or emotional employee situations., • Compliance - Ensure State and Federal Labor postings are current. Ensure all internal Rupal Hospitality communication is posted as required. Adheres to all polices and procedures required by Rupal Hospitality’s internal audit system. Maintains confidentiality., • Must Marriott experience., • A Bachelor’s degree (B.A) from a four year college or university; or two to four years related management or comparable experience is strongly preferred., • At least one year of housekeeping experience preferred., • Familiarity with analyzing profit and loss statements and other financial data is essential., • Ability to develop an understanding of concepts, practices, pre-established guidelines and procedures used by the company in relation to guest service is necessary., • Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred., • Must have valid drivers license, and acceptable driving history subject to company approval. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle or feel, reach with hands and arms, climb or balance, and talk or hear. The employee is frequently required to stoop kneel, crouch or crawl and taste or smell. The employee must regular lift and or move up to 25 lbs, occasionally lift or move up to 50 lbs. Specific vision abilities required by this job include peripheral vision and depth perception. Disclaimer: The above is intended to describe the general contents of, and requirements for, the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.