eCommerce Operations Specialist
30 days ago
Santa Clarita
Job DescriptionDescription: The E-commerce Lead is responsible for managing day-to-day online sales operations across multiple platforms, including Amazon and Shopify. This role oversees order fulfillment, coordinates with operations and production teams, analyzes performance data, and ensures a seamless customer experience from purchase through delivery. The ideal candidate is detail-oriented, analytical, and comfortable working cross-functionally in a fast-paced environment. Key Responsibilities: Order Fulfillment & Logistics • Manage and process orders through Amazon Seller Central and Shopify, • Coordinate with operations and warehouse teams to ensure accurate and timely order fulfillment, • Track shipments, resolve delays, and support logistics planning to meet delivery targets, • Maintain inventory accuracy across platforms and flag restocking needs Platform Management • Oversee daily operations of the Shopify store, including product listings, pricing, and promotions, • Ensure Amazon listings are accurate, optimized, and compliant with platform requirements, • Monitor account health, performance metrics, and resolve platform-related issues Production & Inventory Planning • Collaborate with production teams to forecast demand and align manufacturing schedules, • Plan inventory levels to prevent stockouts or overproduction, • Communicate timelines and priorities across teams to support sales goals Data Analysis & Reporting • Analyze sales, inventory, and fulfillment data to identify trends and opportunities, • Generate regular performance reports and provide actionable insights, • Track KPIs such as conversion rates, order accuracy, shipping times, and customer satisfaction Customer Experience & Support • Manage customer service with escalations related to orders, shipping, and product inquiries, • Ensure timely resolution of customer issues across all sales channels, • Continuously improve the customer journey through feedback and data insights Requirements: Qualifications: • Bachelor’s degree in Business, Supply Chain, Marketing, or related field (or equivalent experience), • 2–5 years of experience in e-commerce operations, fulfillment, or logistics, • Hands-on experience with Amazon Seller Central and Shopify platforms, • Strong analytical skills with proficiency in Excel or similar tools, • Excellent organizational and project management abilities, • Effective communication and cross-functional collaboration skills Preferred Skills: • Experience with inventory management systems or ERP tools, • Familiarity with digital marketing and e-commerce optimization strategies, • Knowledge of shipping carriers, fulfillment processes, and logistics coordination, • Experience with data visualization tools (e.g., Tableau, Power BI)