Ambulance Dispatcher
2 months ago
Morris Park, The Bronx
Full job description Citywide Mobile Response is a fast-growing Ambulance Company with over 50 years of operation. Based in the Bronx and servicing the 5 Boroughs of NYC. We are looking for a dynamic, strong, caring dispatcher to join our team. Job description
Monitor, update, and control the location and movement of field units
Act as a resource point for healthcare facilities and other agencies utilizing the services of Citywide Ambulance
Ascertain proper levels of response and allocate resources to match dynamic system demands
Monitor and document response times of units, investigating and reporting all response time exceptions
Maintain excellent knowledge of company policies, procedures, and medical protocols.
Demonstrate extensive knowledge of all Communication Center equipment, including telephones, radios, and computers and tracking mechanisms
Obtain insurance or managed care authorizations
Communicate and document service delays
Actively work with customers and or ancillary providers to meet the customer service demands
Determine medical necessity for ambulance services
Follow the deployment plan appropriately and consistently
Maintain a calm atmosphere, non-emotional, professional tone throughout the Communication Center
Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent changes, delays, or unexpected events
Assist responding units with routing instructions to scenes when necessary; relay efficiently and accurately utilizing all map resources
Performs all duties with the utmost professionalism, reliability, and integrity
Required to sit for long periods of time
Job duties are often performed at high stress levels requiring employee to function effectively and independently while maintaining good working relationships with partners, patients, and customers WE OFFER · A great salary commensurate with experience · As well as an excellent benefits pkg & · A great work environment Job Type: Full-time Pay: $18.00 - $21.00 per hour Expected hours: 40 per week Benefits:
401(k) matching
Health insurance
Paid time off Experience:
Dispatching: 1 year (Preferred) Ability to Relocate:
Bronx, NY: Relocate before starting work (Required) Work Location: In person