Customer Service Representative
hace 3 días
Fullerton
Job Description Overall Purpose: The Customer Service Representative is responsible for ensuring customer needs and expectations can be met with Hydraflow resources. The Customer Service Representative must actively communicate with customers, production, and quality to ensure customer needs and expectations are managed and met in a timely and accurate manner. Essential Duties & Responsibilities: • Create and process quotations, • Review and process purchase orders, • Assist with answering phones, • Receive and manage calls and emails from customers, • Respond to inquiries regarding pricing, products, and Hydraflow policies, • Provide order processing data entry for requests from customers to place and manage orders, provide pricing and delivery information, and additional requests, by phone, fax, email, and EDI transactions, • Perform proactive follow up with other Customer Service members to ensure efficient resolution of customer requests through collaboration and effective teamwork, • Comply with Customer Service policies and procedures, • Adhere to 5S Standards, • Adhere to all company policies and procedures, including, but not limited to, policies for attendance and punctuality and standards for safety, • High School diploma, • Bachelor’s Degree preferred, • 2+ years of customer service or supply chain experience either by phone or in person, • Must demonstrate excellent database skills, including the ability to enter customer information and orders accurately and to navigate through multiple screens, • Must demonstrate strong oral and written communication skills, • Extremely detail-oriented, • Able to work collaboratively in a team environment, • Possess a customer-centric commitment to build and maintain customer relationships, • Demonstrate exceptional problem solving and organizational skills, • Display energy, self-motivation and quick-thinking skills with positive attitude, • Strong computer skills with Microsoft-based software, especially Excel and Word, • Ability to read and comprehend instructions, correspondence, terms and conditions, quality requirements, and memos, • Ability to write simple correspondence, • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization, • Ability to communicate clearly and effectively, • Effective retention skills, • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals, • Ability to compute rate, ratio, and percent, • Fluent in English (can read, speak, write and understand) o Use hands and fingers to handle, type or feel o Reach with hands and arms o Speak or hear o Walk Work Environment: Office environment Must be US Persons based on ITAR definition (US Citizen or Permanent Resident).* This position is expected to be exposed to information which is subject to US export control regulations, i.e. the International Traffic in Arms Regulations (ITAR) or the Export Administration Regulations (EAR). All Applicants must be U.S. persons within the meaning of U.S. regulations. Hydraflow provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard because of any one, or combination of any one or more protected characteristics including race, color, religion, creed, age, sex, gender, gender identity, gender expression, pregnancy, medical condition, genetic information, sexual orientation, national origin or ancestry, citizenship, marital status, physical or mental disability, military or veteran status, victims as well as those who have a family member that is a victim of any qualifying act of violence, those who are perceived to have a combination of protected characteristics or are perceived as being associated with a person who has these characteristics or any other basis protected by law This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Company DescriptionHydraflow provides fluid transfer solutions that reduce customer's installation time, waste, weight and life-cycle costs. In addition we couple our highly innovative and differentiated products with a culture of service and quality, giving our customer the competitive advantage to succeed in their business.Hydraflow provides fluid transfer solutions that reduce customer's installation time, waste, weight and life-cycle costs. In addition we couple our highly innovative and differentiated products with a culture of service and quality, giving our customer the competitive advantage to succeed in their business.