Buscar empleo: 65 ofertas de trabajo de answering service en Henderson, Nevada (marzo 2026)

Peer Recovery Coach (Peer Recovery Support Specialist), Henderson

hace 12 días

Henderson

Job DescriptionBenefits: • Dental insurance, • Health insurance General Accountabilities • Manage incoming requests and inbound referrals, including calls, emails, pre-enrollment submissions, and walk-ins., • Completes various assessments, surveys, interviews, and other data collection methods to track outcomes of members for grantors, management, and community partners., • Educate participants about peer recovery support and programs available at the Foundation, other treatment and recovery options, overdose prevention tools and strategies, and local resources., • Manages front desk and flow of participants between workers, • Data entry and recording in case management system, • Coordinate ancillary services for members such as: transportation assistance, vocational training, stable and secure living environments, and other recovery support services, as identified by members, • Be the key to health activation by listening to the needs, fears, and goals of our members and educating members on how to access and engage in the health system, • Facilitate whole health and recovery support groups, maintaining fidelity of the curriculum and program, • Support members with identifying whole health and recovery goals and developing plans to achieve those goals, • Support members with the planning of their recovery program, and provide motivation to assist members with completion of the program, • Provide individualized support, empowerment, and encouragement to members through coaching and everyday interactions, • Offer recovery management strategies and tools; like journaling, breathing and mindfulness techniques, among others, • Offer overdose prevention strategies and tools; like Narcan and fentanyl test strips, • Listen to members' barriers; offering assistance to remove barriers through linkages to resources and other programs at Foundation for Recovery - or just to listen and provide understanding and empathy, • Share and model personal resilience and recovery experiences, when appropriate, acting as a role model for members, • Provide regular communication to members through phone, text, and in-person follow-ups and check-ins, • Maintain clear and concise documentation using the organization's case management software, • Complete all necessary data collection, reporting, and documentation related to the program requirements, • Prepare program, grant, and caseload reports as needed, • Understand and adhere to all state and federal confidentiality laws and regulations, • Ability to become certified as a Peer Recovery Support Specialist upon hire through Nevada Certification Board Other duties as assigned Job Qualifications Required Qualifications • Education: Minimum of a High School Diploma or Equivalent, • Education: Completion of a Peer Support Specialist Training approved by the Nevada Certification Board, • 2 years of prior experience with standard office practices and procedures, including office etiquette, records management and use of case management or electronic health record system, and using computer programs such as Microsoft Office or Google Workspace., • 2 years of customer service experience 2 years of experience working with people with behavioral health disorders and individuals from various socio-economic, ethnic, and cultural backgrounds 1-2 years of experience using electronic health records or case management database, • 2 years experience answering phones, responding to emails, completing forms, using office equipment like printers and scanners., • Must understand and adhere to the Nevada Certification Board's code of ethics for Peer Recovery Support Specialists, federal and state confidentiality laws and regulations, and Nevada mandatory reporting laws and regulations Preferred Qualifications • Certified as a Peer Recovery Support Specialist by the Nevada Certification Board, • Prior experience working in an office-based setting, non-profit, or communitybased organization., • Prior experience working with state and federal grants.Skills, • Maintaining accurate records of work performed, • Ability to establish personal and professional boundaries, • Ability to understand concepts of multiple pathways of recovery, • Motivational Interviewing, • Case Management, • Group facilitation Physical Demands Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Job Details and Salary • Full-time hourly, non-exempt employee, • Fringe benefits, including health, vision, and dental insurance available after 90 days of employment., • Salary Range: $19 - $22 per hour commensurate with experience Disclaimer Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time. This is a grant-funded position. Funding for this position is currently approved through September 30, 2027 and continuation of this position is subject to ongoing grant funding.

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