L1 Help Desk Technician / Service Desk Specialist
27 days ago
Torrance
Job Description L1 Help Desk Technician / Service Desk Specialist Location: South Bay (Torrance, CA), In-Person Who We Are C3 Systems & Security is not your average tech consulting firm. We’re a friendly, local team committed to helping small businesses tackle their IT challenges without breaking the bank. We love exploring new tech, building creative solutions, and delivering top-notch service—all while having fun. If you’re ready to learn, grow, and work with the coolest gadgets in the industry, keep reading! Why You’ll Love Working Here • Play with New Tech. We’re always testing and reviewing the latest gear—new laptops, gadgets, and services—to keep us on the cutting edge., • Prime Location. We’re local to the South Bay (Torrance) with easy access to shops, restaurants, and the beach., • Flexible, Friendly Environment. We value your life outside of work—plus we purposely avoid 24/7 industries so nobody is always on call., • Cutting-Edge Tools. Need the best gear or software to do your job? We set you up with a fast workstation, multiple monitors, and epic tools like a DAS Keyboard. Our software integrations and IT management stack will blow you away., • Comprehensive Benefits. Medical, dental, vision, PTO, sick time, 401(k), referral bonuses, and more., • Professional Growth. Regular reviews focused on developing new skills, including leadership and management., • Provide Top-Notch Support: Troubleshoot desktop/laptop issues, handle basic networking tasks, and resolve Office 365 hiccups., • Deliver Great Customer Service: Communicate with clients via phone, email, or in-person, ensuring they feel supported and heard., • Stay Organized & Proactive: Juggle multiple tickets at once, track progress in our ticketing system (we use Datto Autotask), and escalate when necessary., • Collaborate & Grow: Work closely with other team members, ask questions, learn from mistakes, and build your IT knowledge day by day., • 1+ Year of IT Experience: This could be in an MSP or an internal IT support role (service desk, help desk, etc.)., • Desktop Troubleshooting Chops: Familiarity with both Microsoft and Apple platforms., • Basic Networking Know-How: General understanding of firewalls, switches, wireless setups, VPNs, and file sharing., • Office 365 Fundamentals: You know the basics of Exchange Online, Teams, or SharePoint (or are ready to learn fast)., • Ticketing System Experience: Preferably Datto Autotask, but we’ll train the right candidate., • Education: Bachelor’s degree is optional; being a “born nerd” goes a long way here., • Cloud Services: Office 365, Azure, Intune, • Cloud Migrations: Moving from traditional servers to SharePoint/OneDrive or from Google Drive to Office 365, • Networking: SonicWall, Ubiquiti UniFi, VLANs, SD-WAN, • Ticketing & Monitoring: Datto Autotask, Ninja RMM, • Documentation: IT Glue, • Customer-Centric Approach: You’re patient, empathetic, and strive to make clients happy., • Billable Goal: Maintain an average of 6 billable hours per day., • Team Player & Go-Getter: You enjoy collaboration but can also tackle tasks independently., • Eager to Learn: You aren’t afraid to make mistakes—just hungry to learn from them., • Strong Work Ethic: You keep projects moving forward and stay organized., • Hourly Rate: $24–$32 per hour (Depending on experience), • Job Type: Full-time, • Benefits: 401(k), dental, health, vision, PTO, professional development assistance, and more., • Schedule: 8-hour shifts, Monday–Friday