Program Evaluator (Social Services)
21 days ago
New York
Job Description The salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills, and expertise. Hybrid: 4 days in office/1 day remote Join UP! We are lighting the path home, one person at a time. About Urban Pathways Since 1975, Urban Pathways has engaged New York City’s most vulnerable residents, people on the streets or in areas unfit for human habitation, “lighting the path home, one person at a time.” Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, empowering them to discover their inherent strengths and abilities. We provide essential support and foster an environment where individuals can redefine their narratives and become their best selves. Job Summary Reporting to the Medical Director, the Program Evaluator for the Proactive Support Team (PST) program will have a central role in documenting the impact of the PST model, supporting replication across sites, and producing evaluation reports that inform system-level improvements. The Program Evaluator will be responsible for leading data management, evaluation, and outcome measurements across the initiative. This role ensures that program fidelity, feasibility, scalability, and sustainability are rigorously assessed, and that data drives both daily practice and long-term strategy. The Program Evaluator will work closely with program leadership, frontline staff, and external evaluators to design, manage, and interpret qualitative and quantitative data systems, ensuring accurate reporting to funders and stakeholders. The Program Evaluator will be an active listener, provide high-quality customer service, and respond by exhibiting cross-cultural awareness with the ability to promote and contribute to an equitable and inclusive anti-racist organizational culture and environment. Key Responsibilities & Essential Functions Evaluation & Data Systems • Design and oversee data collection systems to track engagement, service utilization, housing stability, and health outcomes., • Develop and manage program logic models, KPIs, and fidelity monitoring tools., • Conduct internal program evaluation, including pre/post surveys, staff fidelity assessments, and resident outcome tracking., • Collaborate with external evaluators to ensure independent validation of results., • Prepare IRB protocols and ensure compliance with ethical research standards., • Conduct both qualitative (e.g., interviews, focus groups) and quantitative (e.g., statistical analysis, dashboards) evaluations., • Produce monthly dashboards, quarterly performance reports, and annual evaluation summaries for funders and leadership., • Work with program staff to integrate evaluation findings into daily practice., • Train staff in data literacy, documentation standards, and fidelity to the PST engagement model., • Support program leadership in aligning evaluation findings with organizational strategic priorities., • Ensure timely submission of accurate evaluation reports to Helmsley Charitable Trust and other funders., • Manage data entry and reporting platforms (e.g., AWARDS, Excel, statistical packages)., • Assist with grant applications by providing evaluation data, outcomes analysis, and projected impact metrics., • Communicate effectively, both verbally and in writing, in a professional manner., • Facilitate and attends meetings, training, and supervisory sessions. Qualifications, Education and Experience • Master’s degree in Public Health, Social Work, Psychology, Evaluation Science, Data Analytics, or a related field required., • At least 3 years of experience in program evaluation, applied research, or data analytics in a human services or healthcare setting., • Strong knowledge of evaluation frameworks (logic models, outcomes-based evaluation, CQI)., • Proficiency in both quantitative and qualitative methods., • Skilled in data visualization and dashboard creation (Excel, Power BI, Tableau, or similar)., • Excellent communication skills, with ability to translate data into actionable insights for staff and leadership., • Strong problem-solving and project management skills., • A valid driver's license is required, with an acceptable driving record that complies with our insurance policy standards., • Ability to conduct fieldwork and interviews as needed., • Fieldwork may include visiting program sites, conduct interviews, and observing engagement practices., • May be required to work a flexible schedule including weekends, holidays, and evenings., • Ability to sit, stand, walk, bend, stoop, push, pull, lift (up to 25 lbs.)., • Desire to perform the essential functions of this job., • Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions., • Comfortable with using public transportation to travel to and from various programs sites Urban Pathways offers a comprehensive benefits package designed to support the well-being and professional growth of our employees. These benefits include: • Healthcare Coverage: Medical, dental, and vision insurance plans to keep you and your family in good health., • Retirement Savings: A 403(b) plan and a 401(a) with employer annual contribution to help you plan for a secure financial future., • Paid Time Off: Generous paid time off, including vacation, holidays, and personal days., • Professional Development: Opportunities for continuous learning and professional development to enhance your skills and advance your career., • Flexible Work Arrangements: Work-life balance is important to us, and we offer flexible work arrangements to accommodate your needs., • Wellness Programs: Employee wellness programs, including fitness initiatives and mental health support., • Employee Assistance Program (EAP): Confidential counseling and support services for personal or work-related issues., • Employee Recognition: Recognition programs to celebrate and reward outstanding contributions.Company DescriptionUrban Pathways serves as the first point of contact for New York City's most vulnerable residents - people living on the streets, in subways, or in public areas. An innovative and data-driven leader, Urban Pathways is known for the effectiveness of our "housing first" approach. We engage individuals where they are in the cycle of homelessness. Through outreach and drop-in center services, transitional, long-term and permanent housing, and comprehensive support services, Urban Pathways helps more than 2,000 homeless men and women take control of their lives and find their way home. Urban Pathways is a 501(C)3 non-profit organization. We seek to hire talented and highly motivated individuals who will partner with us to provide excellent service to our clients.Urban Pathways serves as the first point of contact for New York City's most vulnerable residents - people living on the streets, in subways, or in public areas. An innovative and data-driven leader, Urban Pathways is known for the effectiveness of our "housing first" approach. We engage individuals where they are in the cycle of homelessness. Through outreach and drop-in center services, transitional, long-term and permanent housing, and comprehensive support services, Urban Pathways helps more than 2,000 homeless men and women take control of their lives and find their way home. Urban Pathways is a 501(C)3 non-profit organization. We seek to hire talented and highly motivated individuals who will partner with us to provide excellent service to our clients.
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