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This position contributes to the success of Ralph Lauren Coffee by providing customer service to exceed customers' expectations. This job is vital to our company's success by providing customers with prompt service, quality beverages & products, and maintaining a clean and comfortable store environment. All team members are expected to model and act in accordance with Ralph Lauren Corporation policies. Essential Duties & Responsibilities • Greets customers and takes orders; processes cash and credit card transactions., • Prepares and serves hot and cold beverages according to brand specifications and the customers’ requests., • Serving prepared foods & pastries., • Delivers customer service to exceed customers' expectations by responding to their needs with a sense of urgency., • Ability to multitask and remain calm during periods of high volume to keep store operating to standard and to set a positive example for the team., • Maintains appearance of location ensuring product is stocked to appropriate levels and all areas are properly cleaned and sanitized, • Keeps equipment operating by following operating instructions., • Maintains safe and healthy work environment by following organization standards and sanitation regulations., • Communicates effectively with store manager regarding store, employee and customer needs., • Communicate customer feedback to managers and recommend new menu items, • Maintains a positive attitude towards guests, customers, clients, co-workers, etc., • Maintain regular and consistent attendance and punctuality, • Must have 1+years Previous experience as a barista or in a related position., • General coffee knowledge and a comprehensive understanding of the entire process from farm to cup., • Experience using a manual espresso machine and ability to calibrate the espresso machine and coffee grinder., • Ability to pour latte art., • Must have NYC Food Handler’s Certification., • Demonstrates excellent customer service and interpersonal skills, both written and verbal., • Available to work flexible hours including: Early mornings, evenings, weekends, nights and/ or holidays., • Basic Math skills., • Must be able to stand for long periods of time and requires occasional lifting, carrying, pushing, pulling of up to 25 lbs., • Passionate about Coffee, • A passion for hospitality and guest service, • An outgoing and energetic disposition, • A polished and stylish presence, • Strong verbal and written communication skills, • Proficiency with various POS's is Preferred

About Us: Seed Brklyn is a dynamic destination that goes beyond a typical retail experience. We offer a diverse range of products and experiences, from luxury brands to independent artists, all within a carefully curated space that showcases our commitment to fostering creativity, culture, and community. Our mission is to reimagine the traditional retail concept and create an inclusive environment where art, fashion, and culture collide. As a multi-brand retailer, immersive art gallery, and café, Seed Brklyn is the perfect place for anyone who is passionate about creativity, culture, and aesthetics. With the Greenhouse Café being a third wave specialty coffeehouse, we believe in delivering the highest quality beverage while providing an exceptional customer experience - this is where you come in. Job Summary: We are seeking a skilled Café Manager to oversee the operations of our Greenhouse Café, a third-wave specialty coffeehouse known for its top-tier beverages and unparalleled customer service. The ideal candidate will be a seasoned professional with a strong background in the specialty coffee industry, bringing a wealth of knowledge and a passion for premium coffee. This role involves supervising our team of baristas, ensuring the highest standards of beverage quality, and contributing to the overall success and growth of our café. Key Responsibilities: Manage and supervise a team of baristas, providing leadership, support, and training to ensure the highest standards of service and product quality Oversee the day-to-day operations of the café, ensuring a seamless customer experience from start to finish. Handle cash transactions and maintain accurate financial records. Manage inventory levels, order supplies, and optimize workflow. Contribute to the development and implementation of policies and procedures that enhance the café's efficiency and customer satisfaction. Foster a positive, collaborative work environment that encourages team development and a strong learning culture. Assist in the planning and execution of events, pop-ups, and other special initiatives to drive business growth. Collaborate with the Director of Finance to assess and adapt the café's financial strategies to ensure maximum success and profitability. Qualifications: At least 2 years of leadership experience in the specialty coffee industry. Proven supervisory skills with the ability to self-direct and creatively troubleshoot. Proficiency in point-of-sale (POS) systems and cash handling. Strong organizational and detail-oriented skills. A strong ethical approach to guest service and team management. Flexibility to work various hours/days based on business needs. Must possess a valid New York State Food Handler's License. Physical Requirements: Ability to stand and walk for extended periods, with frequent reaching, gripping, bending, and lifting up to 50 pounds. Comfortable climbing ladders, stairs, and navigating uneven surfaces as necessary. Compensation: We offer competitive compensation and benefits with salary commensurate with experience Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Paid training Vision insurance Application Question(s): Do you have experience with creating schedules for a team? What is your managerial style? Experience: 3 yrs: 1 year (Preferred) License/Certification: Food Handler Certification (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Ability to Commute: Brooklyn, NY 11216 (Preferred) Work Location: In person