Buscar empleo: 75 ofertas de trabajo de b&h photo en New York, New York (marzo 2026)

Enterprise Accounts Associate

hace 2 días

New York

Job Overview: The Enterprise Accounts Support Representative is a key position responsible for ensuring that our enterprise customers in the Corporate, Education, and Government sectors are experiencing B&H’s exemplary level of care and satisfaction. Associates develop, maintain and grow customer relationships by ensuring that every interaction a customer has with us is a successful and positive experience. Responsibilities include creating and managing quotes, orders, returns, and inquiries via multiple methods of communication. Owning the issue and ensuring a complete and timely resolution are the most important success factors for this role. Essential Responsibilities: • Receives, prioritizes, and responds to in-bound customer inquiries within expected time frames and takes an ownership view of outstanding requests., • Thoroughly reviews customer inquiries and ensures that the responses are comprehensive and provide effective solutions., • Ensures that all work is done with a high degree of attention to detail and thoroughness including completely reviewing customer documentation for proper billing information, shipping methods, payment methods, email address, phone numbers, etc., • Processes customer Quote/bid requests and Purchase Orders into the ordering system along with any changes or cancellation requests., • Responds to customer inquiries such as stock check, order status check, price check, claims, returns etc. within defined time frames., • Proactively follows up with customers regarding outstanding orders both pre and post-sale as assigned., • Communicates with our customers in a professional and courteous manner., • Actively builds relationships with customers and demonstrates by actions that the customer can count on us., • Resolves issues requiring collaboration with other departments by clearly communicating with other departments and managing outcomes., • Uses good judgment to escalate customer issues or communications as appropriate., • Makes issue resolution decisions independently within prescribed guidelines., • Understands Customer Service processes., • Has a basic understanding of order fulfillment and physical distribution network principles (i.e., truck shipment vs parcel shipments, overnight vs ground, international shipping methods and customs/duties, etc.) Additional Responsibilities: • Provides support for process improvement, cost reduction, & service improvement initiatives, • Assists team members as needed, • Assists other teams as needed, • Participates in and contributes to departmental initiatives and community activities., • Other responsibilities as assigned by manager. Specific Knowledge, Skills and Abilities: • Highly responsible. Able to take ownership of an issue and see it through resolution., • Ability to prioritize different tasks/responsibilities with a fast-paced/ high volume workload, • Works well in a team and collaborative environment, • Exceptional communication skills — both oral and written, • Is courteous and professional in all interactions, • Detail-oriented and critical thinker, • Basic understanding of B&H products and how to perform research in assisting customer choices to support order entry/management., • Knowledge of Microsoft Office and general office productivity tools., • Open and able to learn new technologies and systems and can adapt to change Preferred Education, Experience and Licenses: • 1 year in a customer facing role or 2 years in an office setting preferred., • College education preferred.

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