Austin 29 (Westlake) Service - Cross Functional Specialist - Part time
2 days ago
Austin
As a Cross-Functional Specialist, you'll provide general customer service, checking on the front end, and work across multiple departments in packaging, stocking, rotation, production, and sanitation duties. Key Responsibilities & Essential Functions: • Customer Service / Sales / Stocking: Provides excellent customer service; answers customer questions regarding products, take orders, assists with product selection, • Performs stocking and replenishment, product returns and rotation, product selection, service support, receiving and inventory accuracy, and additional duties across total Store, in multiple departments, • Complies with Store and department SOPs, policies, and applicable laws, • Gains knowledge of multiple departments; applies understanding of processes / policies, • Uses suggestive selling techniques to meet customer needs and build department sales, • Works a flexible schedule to accommodate shifts of different departments, • For the Service cross functional team, works as a Checker when not performing Cross Functional duties, • Receives / ensures accuracy of all incoming loads (H-E-B, DSD), • Ensures communication of vendor stock conditions / levels to appropriate parties, • Can step in in absence of the Lead; may train Partners on the team, • Perform duties in technical or perishable areas such as bakery, floral, market, etc. and operate power equipment, • Ensures compliance with departmental / Store SOPs for food safety and sanitation; ensures compliance with receiving-related guidelines / SOPs, • Properly operates and maintains all equipment Qualifications & Key Requirements: • Age Requirement: 18+, • Work Experience: 1+ years of experience in H-E-B Store operations - Required, • Knowledge/Skills/Abilities: Knowledge of computer systems (Symbol, ACR, label machine) - Required, • Strong customer service and interpersonal skills - Required, • Verbal / written communication and reading skills - Required, • Planning and organizing skills - Required, • Ability to adapt quickly to performing a wide range of duties across multiple departments - Required, • Ability to work well independently - Required, • Strong eye for detail - Required, • Education: HS Diploma or GED or equivalent - Required, • Licenses/Certifications: Completion of Company Orientation and Safety Training - Required Physical Demands & Working Conditions: • Function in a fast-paced, retail environment, requiring detailed and precise tasks, • Work with Customers, staying attentive to their needs, • Work flexible schedules, • Perform the following, based on your Department:, • Bakery: Constantly reach at waist, grasp; Frequently stand, walk, reach at shoulder, bend; Occasionally sit, reach overhead, reach at shoulder, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; Occasionally be exposed to wet, cold, hot conditions, loud noise; Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs, • Dairy / Frozen / Grocery / Market: Constantly reach at waist, grasp; Frequently stand, walk; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; Occasionally be exposed to wet, cold conditions, loud noise; DAIRY: Demonstrate the ability to lift 40 lbs, and manage in excess of 85 lbs; FROZEN: Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs; GROCERY: Demonstrate the ability to lift 50 lbs, and manage in excess of 80 lbs; MARKET: Demonstrate the ability to lift 40 lbs, and manage in excess of 40 lbs, • Deli: Constantly reach at waist, grasp; Frequently stand, walk, stoop; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; Occasionally be exposed to wet, cold, hot conditions, loud noise; Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs, • Cosmetics / Drugstore / General Merchandise: Constantly reach at waist, grasp; Frequently stand, walk; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; Occasionally be exposed to wet conditions, loud noise, ambient temperatures; COSMETICS: Demonstrate the ability to lift 45 lbs, and manage in excess of 45 lbs; DRUGSTORE: Demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbs; GM: Demonstrate the ability to lift 50 lbs, and manage in excess of 45 lbs, • Floral: Constantly reach at waist, grasp; Frequently stand, walk; Frequently be exposed to cold conditions; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; Occasionally be exposed to wet, cold, hot conditions, loud noise; Demonstrate the ability to lift 55 lbs, and manage in excess of 45 lbs, • Gas Station: Constantly sit, reach at waist; Frequently grasp; Occasionally stand, walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; Demonstrate the ability to lift 40 lbs, and manage in excess of 40 lbs, • Produce: Constantly reach overhead, reach at shoulder, reach at waist, pivot, grasps; Frequently walk, reach at knee, reach at floor, stoop, squat, twist, push / pull with arms, pinch, perform fine motor movements; Occasionally stand, bend, crouch, kneel, stair climb; Occasionally be exposed to wet, cold, hot conditions, loud noise; Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs, • Seafood: Constantly reach at waist; Frequently stand, walk, pivot, push / pull with arms, grasp; Frequently be exposed to wet and cold; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements, cervical flexion; Occasionally be exposed to hot conditions, loud noise, ambient temperatures; Demonstrate the ability to lift 50 lbs, and manage in excess of 25 lbs, • Service: Constantly stand, walk, reach at waist, grasp; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; Occasionally be exposed to cold, hot, loud noises, ambient temperatures, wet conditions; Demonstrate the ability to lift 50 lbs, and manage in excess of 30 lbs, • Shelf Edge: Constantly reach at waist, grasp; Frequently stand, walk; Occasionally sit, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; Occasionally be exposed to cold, hot, loud noises, ambient temperatures, wet conditions; Demonstrate the ability to lift 50 lbs, and manage in excess of 65 lbs, • While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day, • It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.