BANQUET MANAGER (FT)
21 days ago
Pittsford
Job Description Job Description Job Title: Banquet Manager Reports To Private Events Manager Job Summary Coordinates, executes and supervises all special event, banquet and club functions. Ensures that member/client expectations are exceeded and that functions run smoothly, efficiently and profitably. Activities & Responsibilities • Promote, work, and act in a manner consistent with the mission of the Club: [Warm, Friendly, Service of the highest level], • Communicate with member/client to determine objectives and requirements for events such as meetings, special events, weddings and banquets., • Works under the direction of the Private Event Manager to execute details and arrangements with clients/members per BEO's., • Obtain all specifications and pertinent information concerning the event, including but not limited to: number attending, schedule of events and menu., • Regularly review upcoming events BEO's and have a thorough understanding of all requirements for upcoming scheduled events., • Assist in coordination of services for events, such as room set up, facilities, signage, displays, special needs requirements, and menu printing., • Assist in obtaining equipment and supplies needed for each event, ensuring that they meet expectations and business demands., • Communicate with kitchen staff before, during and after each event to coordinate details of each event., • Inspect event room prior to the start of each function (check room setup, menu, service staff, etc.) to be sure it conforms to club standards as set forth by the Director of Food and Beverage., • Maintain historical records of events for future planning., • Monitor event activities to ensure compliance with applicable regulations and laws, satisfaction of customers, and resolution of any problems that arise., • Continually observe, direct and physically assist banquet staff where necessary throughout each event., • Ensure that all details as per the BEO are flawlessly executed., • Train, supervise, and make pertinent decisions necessary for all special events staff., • Work with Food and Beverage Manager to post weekly schedules to ensure a sufficient number and appropriate skill levels of event staff are available., • Provide special events staff with a copy of each BEO to gain a thorough understanding specifications prior to the function., • Continually strive to develop your staff in all areas of professional service as outlined by the Director of Food and Beverage., • Prepare all required paperwork to include, task lists and floor plans in an organized and timely manner., • Prepare and complete accurate bills to the member/client at the completion of the function and provide accurate information to accounting., • Coordinate and supervise breakdown and cleanup after each event., • Ensure equipment and supply items are returned to storage areas., • Conduct post-event evaluations to determine how future events could be improved., • Greet members/guests prior to the start of each function and be present throughout the event to assist where needed., • Attend all scheduled employee meetings and offer suggestions for improvement., • Coordinate with and assist fellow employees to meet guests' needs and support the operation of the club., • Multimedia projectors, • Notebook computers, • Overhead projectors, • Personal computers, • Point of Sales Systems (IBS), • Electronic mail software (Microsoft Outlook), • Internet browser software, • Office suite software (Microsoft Office), • Presentation software (Microsoft PowerPoint), • Spreadsheet software (Microsoft Excel), • Ability to train, coach and lead a team of service professionals, • Ability to communicate efficiently with a professional demeanor, • Extensive knowledge of service and the art of customer service, • Able to work in a standing position for long periods of time, • Able to reach, bend, stoop and frequently lift up to 50 pounds, • Ability to work well within a team environment under varying degrees of stress Pay: Salary $65,000-$68,000 yr