Cedar Rapids
Job Description POSITION SUMMARY The Bartender is responsible for preparing and serving alcoholic and non-alcoholic beverages to guests while delivering exceptional customer service. This role ensures all drinks are made to standard, maintains a clean and organized bar area, and adheres to all safety and alcohol service regulations. This role works closely with the kitchen staff to create a welcoming atmosphere and contribute to the success of the business. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES • Ensure consistency in recipes, presentation., • Ensures completion of all side work on their shift., • Must properly handle food and money., • Maintains par levels, inventory control., • Makes certain every guest experience is a positive one., • Prepares the bar area for beginning of shift, during and after., • Makes certain to use FIFO procedures; notifies appropriate personnel of any items that are running short., • Ensures proper supplies, materials, products are available for their shift., • Act as the cashier for the servers when necessary., • Ensures minors and intoxicated persons are not being served., • Provide opening and closing inventory of spirits., • Maintain the cleanliness of the bar area through disposing of all waste, clearing and cleaning all glassware; wiping down bar and preparation areas., • Wears proper uniform at all times and is warm, welcoming and genuine., • Step in for other staff as directed/needed or other duties as assigned., • Attend staff meetings as needed., • All other duties as assigned. SUPERVISORY RESPONSIBILITIES No direct supervisory responsibilities. JOB REQUIREMENTS • Hold self and others to high ethical standards., • Performs work well with speed, accuracy and attention to detail., • Ability to work well in stressful, high pressure situations., • Ability to maintain confidentiality of guest information., • Excellent oral and written communication skills., • Strong interpersonal and communication skills to develop and enhance business relationships., • Willingness to provide exceptional customer service., • Ability to work well with diverse groups or individuals., • Regular and consistent attendance., • Willing and able to work evenings, weekends and holidays; available for flexible scheduling to meet the needs of the department., • Knowledge of federal, state and local laws, ordinances and regulations and policy regarding serving alcohol to minors and intoxicated patrons., • Must have or be able to obtain eTIPS, Servsafe, & TAM certification or equivalent as required by brand and state., • Must be able to handle a crisis in a calm, effective manner. This includes upset guests, fire, tornado, armed robbery and assault, bomb threats and accidents. EDUCATION and/or EXPERIENCE High School education or GED required to accomplish the essential functions of this job; must be computer proficient and familiar with office equipment. Our ideal candidate will have prior experience in a high-end hotel and/or One-year high volume bar experience required. Customer service experience preferred. COMPANY VALUES • Do the Right Thing. Act Ethically. We are responsible for our words, our actions and our results., • Build Relationships for Life. At Work. At Home. In the Community., • Solve It. Deliver results through innovation, creative thinking, and problem solving., • Have Fun. Perform at Your Best. Celebrate Successes.