Office Agent (344 Brewster, NJ)
9 days ago
Newark
Job Description Summary The Office Agent provides all the customer service for accepting, processing/finalizing, and delivering air freight efficiently, timely and safely to their intended destination. Coordinates and communicates with freight forwarders/trucking companies, airlines, and ground handlers. The employee must consistently display a professional and positive image. “Lead by Example” concept is strongly promoted. Core Competencies: • Technical Competence & Knowledge, • Leadership, • Analytical, • Communication skills, • Ensure compliance with all Transportation Security Administration (TSA), Federal Aviation Administration (FAA), Customs & Border Patrol (CBP), and customer requirements., • Computer system proficiency for airline booking and load planning., • Ensure compliance with special cargo including, but not limited to AVI, HUM, VAL, and other airline specific products., • Breakdown Airwaybills (AWBs) in accordance with airline requirements., • Prepare computer manifest, carrier certificates and other records in accordance with airline procedure, including Dangerous Goods (DG) ‘Notification to Captains’ (NOTOCs), and other relevant documents. Check for accuracy and completeness., • Send special handling telexes/messages in accordance with airline requirements & regulations., • Release flights and check for completion of data transfer between computer systems to the extent possible., • Prepare Airwaybills (AWBs) and secure payment from private shippers, when necessary, as permitted by Government Regulations., • Ensure documents are filed with CBP in accordance with required deadlines., • Answer queries, tracing actions in a timely manner., • Ensure retention of required delivery records., • Initiate freight discrepancy action where required., • Monitor the acceptance of specialty products, including Valuables (VAL) & Vulnerable (VUN),, • Ensuring secure storage as required., • Monitor inbound messages, manifest inbound shipments accordingly, proactively preparing for inbound traffic after flight release by overseas stations., • Prepare breakdown & freight check in manifests for warehouse staff use, including special handling instructions or storage requirements., • Document locations received from check in process on correct tallies, verifying totals for accuracy., • Initiate discrepancy messaging as appropriate after completion of check in., • Prepare, assign documents and notification to consignees and/or brokers., • Finalize shipments in Computer systems when required., • Verify that complete shipments have been appropriately signed for and the documentation finalized., • Initiate follow-up tracing action as required for all discrepancies, in accordance with Company & customer requirements., • Must be 18 years of age., • High School diploma., • Enthusiastic about Customer Service, • Must be capable of lifting/pushing/pulling up to 70 lbs. on a regular basis., • Ability to work nights, weekends, holidays, and varying schedules., • Proficient Computer Skills, • Must be able to stand, lift, bend for an extended period., • Must successfully complete airline specific training programs and recertification