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Job Description Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you! Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first). Job Summary The Hospitality IT Production Management Analyst provides and coordinates day-to-day support of all applications, systems, and interfaces within the Hospitality portfolio covering Lodging, Reservations, Sales, Golf and Spa, Transportation (EME), and other lines of business. This currently includes Inntopia, IQware, Jonas, SpaSoft, Hudson, Salesforce/Delphi, among others. Please note that this is a 9-month Interim Position for an employee on leave. The analyst position places an emphasis on vendor and stakeholder management as a primary responsibility, requiring continuous liaising between application vendors, end users, and internal stakeholders to facilitate the collaborative analysis, troubleshooting, and resolution of system issues and enhancements. In addition, this position involves daily taskwork including, but not limited to, ticketing management, compliance and change management requirements, testing coordination and execution, documentation (SOPs), and training. As an application owner, this position primarily focuses on complex (Tier 3 and 4) issues, working as part of the greater IT Hospitality team to proactively support the ongoing performance of the dynamic systems relied upon by end users within the Hospitality division. This requires working closely with the Business Analysts and Project Managers of the Hospitality IT Delivery Team, as well as a large network of interdepartmental partner teams across the enterprise. The ability to communicate, coordinate, and lead across a diverse set of stakeholders, each with varying degrees of technical expertise and involvement, is critical to the execution of the responsibilities of this role. A successful analyst in this role is a person with an affinity for problem-solving, analysis, and collaborative work. In addition, this person is excited by change, adapts quickly, and thrives in a dynamic environment wherein priorities and responsibilities shift quickly. Essential Job Responsibilities · Execute ongoing support and maintenance tasks as assigned, as well as routine annual duties · Troubleshoot, analyze, and resolve system issues and provide data to the user community · Lead prioritization discussions with stakeholders · Provide operational support and queue management for hospitality applications using IT Connect, Jira, and other external vendor ticketing systems · Develop, execute, and lead UAT testing for assigned releases/updates · Provide communication and training as required to key business stakeholders/users on new system functionality, releases, and fixes · Participate in the Release Life Cycle by developing test plans and test scripts, documenting test results, and reporting on results while coordinating usage of test environments. · Lead focus groups to solicit user feedback based on current system usage and desired future system enhancements · Ensure all work follows the SDLC process, meets SOX and PCI requirements, and maintains all required supporting documentation while ensuring all risk and compliance obligations are met · Other duties as assigned Job Requirements: · Proven track record using analytical and problem-solving skills · Solution oriented with desire to develop, learn new skills · Ability to self-lead through troubleshooting process in new topics and scenarios, including those with little or no existing documentation · Willingness to jump into new issues, challenges, and systems with positivity and excitement · Able to work a schedule that may include weekends, holidays, and after-hours support · Excellent communication skills; able to facilitate communication across multiple stakeholders · Able to work on multiple projects/tasks simultaneously, prioritize, and meet deadlines · Able to support cross-functional teams · Proven organizational and time management skills · In-depth knowledge of the support needs within an enterprise environment, with a focus on enterprise systems. · Requirements gathering and documentation skills · Work order system experience, such as Heat/IT Connect, Jira, etc. · SQL and/or other relational database experience · Experience working with integrations, interfaces, and APIs · Basic understanding of Compliance, PCI, and SOX Preferred Skills: · IT schooling or equivalent job-related experience · Experience working knowledge of Vail Resorts organization and processes · Prior experience with Inntopia, IQware, Jonas, Hudson, Salesforce/Delphi, SpaSoft or similar hospitality software application experience · Automated process and testing experience · Experience in the ski or hospitality industry The expected Total Compensation for this role is $68,545.70 - $87,110.00. Individual compensation decisions are based on a variety of factors. Job Benefits • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons, • MORE employee discounts on lodging, food, gear, and mountain shuttles, • 401(k) Retirement Plan, • Employee Assistance Program, • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours), • Free ski passes for dependents, • Critical Illness and Accident plans Vail Resorts offers a ‘Hybrid’ work environment where employees living within 50 miles of the Broomfield office work on-site Tuesday, Wednesday, Thursday and have flexibility to work off-site on Mondays and Fridays. Employees living outside of a commutable distance can work remotely from British Columbia, Washington D.C., and the 16 U.S. states* in which we currently operate. This includes: California, Colorado, Indiana, Michigan, Minnesota, Missouri, New Hampshire, New York, Nevada, Ohio, Pennsylvania, Utah, Vermont, Washington State, Wisconsin, and Wyoming. Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 512322 Reference Date: 10/28/2025 Job Code Function: Applications

Job Description Title: IT Analyst Location: Time Out Market, New York Department: Operations Reporting to: VP Operations Brand Video: Role overview Time Out Market currently operates over 13 markets worldwide and is expanding very quickly. We are seeking a dynamic and results-oriented IT Analyst to join our team. This role is pivotal in supporting the Head of Technology in driving technological advancements within the company. Responsibilities Project Support: * Collaborate closely with the Head of Technology to deliver successful project outcomes. * Provide technical expertise and support throughout the project lifecycle on various technology related tasks - networking, AV, software enrollment. MSP Management: * Work in tandem with our Managed Service Provider (MSP) to ensure optimal support for our existing markets. * Oversee the technical health and performance of market systems. Technology Optimization: * Foster cross-departmental collaboration to identify opportunities for technology enhancement. * Implement strategies to streamline operations and improve efficiency. Documentation: * Develop and maintain comprehensive technical documentation, including system configurations, troubleshooting guides, and knowledge bases. * Align with the broader Time Out Group policies. * Provide technical leadership and guidance to internal stakeholders, including training and presentations of systems. * Supporting and guiding management and executives to understand the need for change. Compliance: * Adhere to company policies and procedures, ensuring all technological operations align with group standards. New Developments: * Actively participate in the project team meetings to contribute to the development and implementation of new technological solutions and markets. Skills: * Proven experience in a technical management role (preferably hospitality industry) * Strong understanding of IT infrastructure and systems and networking concepts * Excellent project management and organisational skills * Ability to collaborate effectively with diverse teams on global scale * Strong problem-solving and analytical skills, communication and interpersonal skills * Strong knowledge of POS systems and CRM systems What we look for in a candidate Time Out is a company filled with individuals as diverse as the cities we are in and cover. At the same time there are common characteristics and values we all share. To join our team, you’ll want to… * Be commercially astute * Either have experience at or want to dive headfirst into a fast-paced transformative company in pursuit of excellence * Think globally * Have excellent communication and relationship building skills * Have a high sense of ownership, urgency and drive * Be a team player About our culture At Time Out Group we believe in diversity and equal opportunity for all people. We do not discriminate against external or internal candidates on the basis of age; disability; gender, gender reassignment; race; religion or belief; sexual orientation; marriage and civil partnership; pregnancy and maternity. We believe that diversity develops creativity and enables personal and professional growth where we all learn from each other. We believe in an open culture where ideas are shared candidly and where there is no fear of failure, but rather an understanding that we must experiment and have the freedom to succeed. We believe that everyone has the right to express themselves as they are as this enriches us all. We believe in an open world, social justice, and the pursuit of happiness, after all, we are in the happiness business. About Time Out Group plc Through Time Out Media and Time Out Market we help our large audience go out in the world's greatest cities and connect global brands as well as local talents with this valuable audience. About Time Out Group Time Out Group is a global brand that inspires and enables people to experience the best of the city. Time Out launched in London in 1968 to help people discover the best of the city - today it is the only global brand dedicated to city life. Expert journalists curate and create content about the best things to Do, See and Eat across 333 cities in 59 countries and across a unique multi-platform model spanning both digital and physical channels. Time Out Market is the world’s first editorially curated food and cultural market, bringing a city’s best chefs, restaurateurs, drinks and cultural experiences together under one roof. From award-winning chefs to much-loved local gems, from cooking classes with top chefs to installations from local artists and live entertainment, Time Out Market captures and celebrates the best of the city. The first Time Out Market opened in 2014 in a historic market hall in Lisbon, quickly turning into one of the most popular destinations in the city. The success of Lisbon brought further expansion, and there are currently Markets in 13 cities, including New York, Montreal, Dubai and Cape Town, with several new locations expected to open in 2026 and beyond, in addition to a pipeline of further locations in advanced discussions. Time Out is a dynamic, pioneering brand and so is our team. We want to work with the best and brightest talent because we work for the world’s greatest cities, the people enjoying them and the businesses in them. As a truly global team we get to collaborate with colleagues from New York to Paris, Cape Town and Sydney and beyond. It’s our expertise, authenticity and collaboration that make us successful and a unique team.

Job Description Department purpose and structure To provide an effective and professional IT 1st line support service to our staff and clients in accordance with the needs of the business. You will be responsible for logging, troubleshooting and resolving incidents and requests as the first point of contact when possible, or escalating incidents to the appropriate team. Key relationships • The Service Desk is the first point of contact for internal customers and external clients, it is essential for the IT Service Desk Analyst to deliver high levels of service to both these groups., • Works closely with Support Team Managers to deliver an efficient and effective service., • The Service Desk Analyst is primarily responsible for the resolution of customer issues raised via phone or email., • Act as a single point of contact for customers contacting the service desk via phone, email or self-service portal, regarding IT issues and queries., • Take responsibility for the resolution of incidents ensuring as many of these are resolved at 1st line as possible, • Maintain an effective working knowledge of incident resolution across all areas of IT Support in order to maximize customer service and first point of contact call resolution., • Ensure that incidents and requests are properly logged, assigned, tracked and responded to in a timely manner and according to agreed standards and procedures. Ensure customers and other interested parties are kept informed of progress and that corrective action is taken to avoid or minimize delays., • Ensure accurate and timely updates are recorded and maintained in the IT Service Management System., • Promptly allocate incidents and requests as appropriate., • Follow processes to ensure that a high quality of service is provided to our users, • Working as part of a team in order to provide a white glove service to the users., • Appropriate escalation of incidents and requests to the US Service Desk Manager in line with our processes., • Complete tasks and other assigned work to agreed deadlines., • Ensure customers and other interested parties are kept informed of progress and that corrective action is taken to avoid or minimize delays., • Pass and monitor calls to the appropriate team if cannot be resolved by self and liaise with 2nd/3rd party teams when appropriate and ensure customers are updated of events relating to their call. Follow up until resolved with the assigned., • Build and maintain good customer relationships. Key requirements • Minimum of 3 years’ experience working in as Service Desk role, including taking support calls and working with a ticketing system (law firm experience preferred) but no essential, • Knowledge of iManage Work, Windows 10 and Apple iOS, • Strong Knowledge supporting Microsoft Technologies (Office 365, Teams, OneDrive, etc.), • Experience using Remote Support Technologies (SCCM, Team Viewer) and Active Directory, • Ability to work well under pressure, • Excellent communication skills, • Flexible, customer focused approach to service delivery, • A good team player and willing to share skills and experience with others, • Ability to work on own initiativeCompany DescriptionThe ambition of RennerBrown is to provide the resources and opportunities necessary to attract, train, and retain our associates to ensure they fulfill our quality commitment to our clients. We provide IT solutions in NYC, NJ, Pa and beyond, and valuing quality above quantity will continue to make RennerBrown the premium choice for resources and opportunities: “our people deliver quality to our clients.”The ambition of RennerBrown is to provide the resources and opportunities necessary to attract, train, and retain our associates to ensure they fulfill our quality commitment to our clients. We provide IT solutions in NYC, NJ, Pa and beyond, and valuing quality above quantity will continue to make RennerBrown the premium choice for resources and opportunities: “our people deliver quality to our clients.”