Assistant Store Manager
hace 10 días
Omaha
Job Description Why Work Here? “Flexible company where no two days are the same!” Sol’s Jewelry and Loan is looking for a results-driven, high-energy and sales driven Assistant Store Manager to join our team. Along with their manager, this individual will oversee a team of Sales Associates while providing outstanding customer service and building strong ongoing relationships with clients with the objective of meeting department and store goals. Responsibilities: • Accountable for the day-to-day operations of the store promoting a positive and productive work environment, • Ensure that each customer receives outstanding service by providing a friendly environment which includes greeting and acknowledging each customer, maintaining outstanding standards, solid product knowledge and all other components of customer service, • Assist in recruiting, interviewing, and training Team Members while monitoring and appraising their job results with an eye on retention, • Assist in coaching and mentoring your team while modeling to them how to work with customers to negotiate mutually satisfying agreements regarding pawn items, • Develop pawnbroker skills in all staff by performing sales and loan transactions while role-modeling a desire to become an expert at evaluating items, • Ensure proper merchandise stock levels through making solid and purposeful loans, • Maximize profitability through the creation and maintenance of good pawn loans, • Continually grow expertise on products offered and appropriate pricing ranges for product coming in on loan and going out for sale, • Market merchandise by studying advertising, sales promotion, and display plans, • Work closely with customers to assess their needs, provide assistance, and build a trust relationship that results in building a clientele base with repeat business, • Handle all cash and negotiable items in accordance with established policies, procedures and practices, • Track and report all sales and customer activity daily, • Administer processes and procedures within the store to include inventory management, product knowledge, merchandising, and store presentation, • Comply with inventory control procedures, • Organize and run the warehouse so that all staff can locate product accordingly, • Secure merchandise by implementing security systems and measures, • Protect Team Members and customers by providing a safe and clean store environment, • Resolve customer complaints and ensure maximum client satisfaction, • Assist with answering the phone in a timely, professional manner, • Maintain the stability and reputation of the store by complying with legal requirements, • Adhere to and maintain operations by initiating, coordinating, and enforcing all program, operational, safety, and personnel policies and procedures, • Associate degree in Business, Marketing, or related field preferred; a combination of military experience, high school diploma and related pawn experience accepted, • 3 years’ experience in a fast paced, dynamic and customer-oriented environment including pawn, retail/sales, restaurant management, hospitality or comparable, • 3 years’ experience in a Management or Supervisory role, • Understanding of how trends in the market change quickly with ability to adapt to changes, • Strategic and tactical staff management skills, • Ability to maintain a professional appearance and demeanor, • High energy sales personality and entrepreneurial spirit with proven leadership skills, • Ability to multi-task in a fast-paced environment, • Detailed oriented with strong organizational skills, • Computer literate and able to use credit card processing machine, cash register, and count change, • Online sales experience helpful but not necessary, • Ability to evaluate situations and make the correct calls with the information at hand, • Ability to offer and describe various solutions and their benefits to the customer, • Knowledge of, and desire to continually learn about commonly pawned items such as tools, jewelry, firearms or electronics, • Pawn experience a plus, • Ability to perform under pressure and address complaints in a timely manner while remaining calm, • Familiarity with inventory procedures, • Solid communication and interpersonal skills to include proper phone etiquette, • Must have reliable transportation and possess and maintain a valid driver’s license, • Paid vacation, • Simple IRA, • Holiday Pay, • Short-term Disability, • Accident/Hospitalization Insurance, • Sales floor or warehouse environment, • Ability to work standing for long periods of time, • Ability to walk up flights of stairs and/or work in confined spaces, • Periodically works in outside weather conditions, • Periodically works near moving mechanical parts and equipment*, • Must be able to lift and/or carry up to 50 lbs., • Availability to work flexible shifts that may include weekend, holiday or evening work as needed #hc17422