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APPLICATION WINDOW: We encourage you to apply if interested. We will review applications on a rolling basis and keep candidates informed on next steps. We recognize that job searching can sometimes feel uncertain. As we engage with candidates and continue to evaluate our needs, this role may evolve to ensure strong alignment between the opportunity, the market, and long-term success. We are committed to a thoughtful and transparent process and will keep candidates informed along the way. Thank you for considering M-Files as your next career move. Who We Are M-Files is redefining how work gets done. Our context-first document management system offers purpose-built business use cases—spanning universal and industry-specific workflows—to enable secure collaboration, automate processes, and ensure governance. Unlike traditional systems, M-Files organizes content around the context of your business, connecting documents to related people, projects, and transactions. With our unique metadata-driven architecture, organizations can model content in line with their business processes, unify information across silos, and apply AI at scale. The result is greater productivity, reduced risk, and smarter, faster decisions for over 6,000 customers in 100+ countries. At M-Files, our Guiding Principles unite us across diverse cultures and personalities: 1. Make It Happen – We set bold goals, take ownership, learn from mistakes, and relentlessly pursue results., 2. Help Others – We lead with kindness, assume good intentions, hold one another accountable, and celebrate wins together., 3. Love Customers – We put customers and partners at the heart of everything, delivering value with respect, fairness, and speed. To learn more about us we encourage you to visit our ___. To learn more about how we became a Certified Great Place to Work visit, ___. Summary of the Role M-Files is building a company-wide capability to operationalize AI—turning promising LLM prototypes into secure, reliable, maintainable internal tools that materially improve how teams work. This role sits in Strategic Operations and functions as a hands-on builder: you will partner with business leaders to identify high-value workflows that can be accelerated with AI, help reshape the underlying processes, and then build, deploy, and run the AI-enabled solutions end-to-end. This is not a traditional product software engineer role. Instead, it is an execution-oriented engineering role embedded in the business: you’ll move quickly from problem definition to production, while applying the right risk controls, oversight, security, and compliance expectations required for internal systems at scale. You will leverage AI-assisted development tools as part of your daily workflow to accelerate delivery while maintaining quality. What You Will Be Doing / Responsibilities and Duties Discover & shape high-value AI opportunities (internal process focus) • Partner with functional leaders to identify workflows where AI can remove friction, reduce cycle time, improve accuracy, or strengthen compliance., • Map the current state process, identify bottlenecks and failure modes, and re-design the process to be automation-ready (clarify inputs/outputs, decision points, data sources, controls, and ownership)., • Define success metrics (time saved, error reduction, throughput, adoption, auditability) and translate business goals into a build plan. Build internal AI agents and automation tools (end-to-end ownership) • Design and implement internal agents using modern LLM patterns (tool use/function calling, retrieval-augmented generation where needed, structured outputs, and human-in-the-loop checkpoints)., • Build whole-product solutions: lightweight UX, service/API layer, integrations, data access, and automation triggers—appropriate to the use case., • Use AI-assisted development techniques to speed delivery while sustaining maintainability and readability. Operate, mantain, and scale (production mindset) • Own reliability: monitoring, alerting, logging, incident response, and continuous improvements., • Establish repeatable patterns for onboarding new workflows and scaling existing ones (templates, shared components, evaluation harnesses, documentation)., • Create and maintain runbooks and lightweight training so internal teams can adopt solutions confidently. Risk, control, oversight, security & compliance by design • Implement appropriate guardrails: data minimization, access controls, secrets management, safe prompt/tooling patterns, output validation, and traceability., • Ensure solutions meet internal security and compliance expectations (including audit readiness, change management discipline, and clear ownership)., • Maintain clear documentation of how systems work, what data they touch, and how risks are mitigated. Cross-functional coordination • Coordinate across IT/Security, Legal/Privacy, and functional SMEs to get solutions approved and adopted., • Communicate progress with crisp updates; manage tradeoffs between speed and rigor. Outcomes to be achieved • A portfolio of high-impact internal AI agents deployed into real workflows (not demos), with measurable business outcomes., • A scalable operating model for internal AI: reusable components, clear governance, and a predictable path from idea → production., • Reduced process friction through AI + process redesign, not AI bolted onto broken workflows., • High trust in outputs through appropriate controls, auditability, and operational reliability. Working style / What success looks like here • You are low ego, high output: you can operate independently, but you collaborate naturally and bring others along., • You can move fast without being reckless: you know where to be scrappy and where to add rigor., • Demonstrated ability to build and maintain end-to-end software (design → build → deploy → operate), with strong engineering fundamentals., • Proficiency in at least one modern programming language (e.g., Python, TypeScript, C#, Node.js) and comfort learning what’s needed., • Practical experience integrating systems via APIs, authentication, and structured data formats., • Strong ability to work with non-technical stakeholders: translate ambiguous problems into clear specs, iterate quickly, and drive adoption. Technical foundations we value (examples) • Experience building cloud-based services and the surrounding engineering hygiene (CI/CD, source control, test automation, and operational monitoring)., • Comfort with secure and scalable platform concepts (networking, identity, secrets, infrastructure automation)., • Experience or strong interest in AI-assisted development as part of daily engineering practice. LLMs/agent capabilities (expected for this role) • Hands-on experience building LLM-powered tools/agents (prompting, tool use, retrieval where appropriate, and evaluation/quality approaches)., • Ability to design safe and predictable AI systems (validation, fallbacks, human-in-the-loop, and clear failure handling). Preferred • Familiarity with enterprise security/compliance expectations (access controls, audit trails, change management, data governance)., • Experience modernizing processes (Lean/ops mindset) and designing systems that align to how teams actually work., • Experience building internal tools that drive adoption across multiple functions. Participation in our Recruitment Process: To Be Determined. Typical interview processes including initial screening w/ a Recruiter, meeting with Hiring Manager (SVP, Strategic Operations & Corporate Development), and other internal team members the role may closely interact with. *Estimated total candidate time investment: Approx. 3hrs Why M-Files? M-Files is a global company with Finnish roots, built around a product we are proud of. You’ll have the opportunity to contribute to our continued growth while developing your own expertise in a collaborative, supportive environment. Our guiding principles, Make It Happen, Help Others, Love Customers, are reflected in how we work every day, with transparency and strong team spirit at the core of our culture. What We Offer: • As remote enabled company our employees enjoy the flexibility to establish their own life/work balance, • Matching 401K Plan (25% of employee's contribution up to the IRS max), • Health insurance (PPO and HDHP/HSA plans offered), • Dental insurance, • Vision insurance, • Life insurance (1x employee salary), • Short-term disability (employer paid), • Long-term disability (employer paid), • Flexible Spending Plan (medical and dependent)

Are You Ready?CAI is a 100% employee-owned professional services company established in 1996 that has grown year over year to nearly 850 people worldwide. For mission critical and FDA-regulated industries that need to deliver high-stakes solutions, we provide commissioning, qualification, validation, start-up, project management, and consulting services focused on operational readiness and performance excellence. Our approach is simple because our Purpose informs everything we do:We exist to be the trusted solution for our clients as they strive to build a better working world and improve the human experience.At CAI, we are committed to living our Foundational Principles, both professionally and personally:- We act with integrity- We serve each other- We serve society- We work for our future As owners, our shared success drives our team-first approach. We put clients’ interests first, never stop until it's right, and do whatever it takes to get there. CAI agents work with cutting-edge technologies in advanced medicine and regulated facilities. You will have opportunities to engage with leading experts, participate in hands-on certifications, and make a direct impact by helping bring life-saving therapies to market. Our collaborative, values-driven culture ensures delivery of excellence across all services. Job Summary:We are seeking an experienced and execution-focused Product Manager to serve as the owner of CAI’s expanding toolkit of digital products and services. In this role, you will drive innovation, alignment, and delivery of configurable, scalable, and compliant digital solutions that support operational readiness and operational excellence in regulated industries. You will own the full product lifecycle, act as Product Owner within Agile teams, and ensure successful delivery from intake through launch and continuous improvement. Key Responsibilities:1. Project & Delivery LeadershipOwn and drive end-to-end execution of digital product initiatives from intake through launch, ensuring delivery aligns with business and customer outcomes.Lead planning, scheduling, and coordination across cross-functional teams, managing dependencies, milestones, and deliverables.Develop and maintain delivery artifacts including delivery plans, RAID logs, milestone tracking, and action registers.Proactively identify risks, escalate issues as needed, and drive mitigation strategies to protect delivery commitments.Serve as the central owner for execution, ensuring work progresses efficiently and priorities remain aligned. 2. Product Strategy & Portfolio ManagementDefine and evolve the vision, strategy, and roadmap for CAI’s digital toolkit in alignment with business objectives and customer needs.Prioritize and manage a product backlog spanning multiple digital products and service components.Own the full product lifecycle from concept through deployment and continuous improvement, ensuring delivery of measurable business value. 3. Agile Product Ownership & ExecutionAct as Scrum Product Owner across one or more Agile teams, maintaining delivery momentum and achieving sprint goals.Translate business needs into clear epics, features, and user stories with defined acceptance criteria.Lead backlog refinement, sprint planning, reviews, and retrospectives in partnership with Scrum teams.Make real-time trade-off decisions to balance scope, risk, schedule, and value.Monitor sprint progress and velocity, adjusting plans as capacity or priorities change. 4. Stakeholder Management & Cross-Functional CollaborationFacilitate alignment and decision-making across operations, subject matter experts, regulatory advisors, technology partners, customer success, and leadership.Coordinate internal and external contributors to ensure deliverables are reviewed, approved, and implemented on schedule.Partner with marketing, sales, and delivery teams to support messaging, training, onboarding, and rollout activities.Communicate status updates, risks, and key decisions with clarity and consistency. 5. Customer-Centric Requirements & Compliance DeliveryGather, refine, validate, and manage requirements from internal and external stakeholders.Drive customer feedback loops and iterative MVP delivery while maintaining scope and delivery discipline.Ensure solutions align with global regulatory expectations including 21 CFR Part 11, GAMP 5, GxP, and ISO 27001, with appropriate validation rigor and documentation. 6. Solution Development, Scalability & Performance OptimizationLead development and configuration of reusable templates, workflows, and components to accelerate client time-to-value.Drive standardization and harmonization across digital products to support scalable, multi-site and global deployments.Track delivery, adoption, and performance metrics (cycle time, ROI, usage, quality outcomes) and use insights to continuously improve solutions and execution. Qualifications:Required:5+ years of experience in product management, digital transformation, or software delivery within life sciences or highly regulated environments.2+ years of experience as a Scrum Product Owner or equivalent Agile delivery role.Experience with digital validation, quality systems, or operational technology platforms (e.g., Kneat Gx, Veeva, TrackWise).Strong understanding of GxP, data integrity, and CSV principles.Excellent stakeholder management, communication, and prioritization skills. Preferred:Certified Scrum Product Owner (CSPO), Scrum Master, or equivalent certification.Experience with configurable SaaS platforms, productized services, or reusable digital toolkits.Familiarity with validation-related business processes including commissioning, qualification, change control, and quality risk management. #LI-MV1$140,000 - $160,000 a yearAverage base salary range - not including benefits and bonus. CAI Benefits:•Comprehensive Health Insurance coverage•24 days of Paid Time Off•ESOP/401K - 15% Company Contribution (US Only)•Company paid Life Insurance•Company paid Long Term DisabilityWe are an equal opportunity employer; we are proud to employ veterans and promote diversity and inclusion in our workplace. Diversity is a strength for our global company. We pledge that CAI will be operated in a way that is fair and equitable to all – our employees, our customers, and the broader society. This job description is not all inclusive and you may be asked to do other duties. CAI will also consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance Act (FCA) / Fair Chance Ordinance (FCO). We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Aerostrat is a fast growing B2B SaaS company building a complete maintenance planning solution for the aviation industry. Our core product, Aerros, enables our customers to plan all the maintenance on hundreds of aircraft in a matter of minutes. Our solution helps customers understand the cost and efficiency of their maintenance operations while giving them the confidence to make data-backed business decisions. Over the past ten years Aerostrat has achieved a customer base that includes some of the world’s most well-known airlines and aircraft operators. Aerostrat’s success to date has been driven by a lean team focused on transforming complex asks into an easy to use product. Aerros is maintenance planning software for the aviation industry, focused on making it easy to build, analyze, and improve maintenance plans. At the core of our product is an in-house developed calendar engine and a variety of workflows for collaboratively creating and editing the schedule’s data. In this role, you will work directly with the CEO and VP of Engineering to guide features, products, and improvements from conception to launch. You will have ownership of expanding and refining our core offering and work closely with our engineering team to make your designs a reality. You will collaborate with internal and external stakeholders to gain a deep understanding of our problem space, gain product intuition, and help us drive business impact through product outcomes. • Build and maintain a cohesive and impactful data-driven product roadmap for our core product, Aerros, • Drive product improvements & initiatives through clear, cohesive and well-thought out product specs/designs, • Analyze product data to guide your product decision making, • Gain a deep understanding of our user personas, and what is important for different user segments, • Work directly with customers to gather requirements, vet existing designs, and understand their priorities, • Orchestrate cross-org executions with engineering, leadership, design, and the business team to build complex products and features, • Provide strategic direction for our current and new products to maximize short- and long-term opportunities, • Learn everything there is to know about aviation maintenance planning through our on-boarding process (so don't worry if you do not have any experience in this industry!), • Have 8+ years of engineering, product management, technical program management, or equivalent experience for B2B SaaS companies, • Experience using both qualitative and quantitive mechanisms for prioritization, • Experience eliciting requirements from end users and turning those requirements into functional specification documents, • Have lead teams or 2+ years of management experience, • Experience with fundamental concepts such as user segmentation/personas, OKRs, and usage loops., • Demonstrates creative problem-solving and strong product intuition, • Are an excellent written and verbal communicator able to distill complex ideas into simple messages, • Have a growth mindset, leading you to question the status quo and identify and champion improvements to the systems around you, • Aerospace maintenance experience or interest in the aerospace industry, • Have proven experience launching products 0 to 1 with user centric product design, • You have experience gathering and prioritizing requirements and turning them into cohesive, easily understandable product requirement documents., • Have an engineering, software, or other technical background, • Have hands-on experience gathering and analyzing usage data from platforms like PostHog or FullStory, • 2+ years of experience building, designing, and evaluating AI/ML systems As a Principal Product Manager at Aerostrat, you will be a critical part of our growth journey. You will have a direct impact on the continued success of our existing product and new products/modules. You will have the opportunity to design products from the ground up and build a larger product org to support your efforts. Aerostrat products are developed with direct feedback from our customer base, and as part of our team, you will identify the real asks behind customer requests, and help us turn those ideas into smooth, easy-to-use experiences for our customers. At Aerostrat we pride ourselves on our excellent work environment with a fully remote team and tools, flexible hours, and a strong focus on results - not how many hours you spend available on Slack. Working at Aerostrat will offer you an opportunity to solve real customer problems, foster a healthy work-life balance, and make a huge impact on a highly success product used by many of the airlines behind your travel and the packages on your doorstep. $150,000 - $240,000 a year • Working remotely with flexible hours to remove commute times, • Unlimited PTO and 11 holidays per year, • Multiple health insurance options with the possibility of an HSA with employer contributions, • 401k with matching, • Flexperks to cover work from home expenses, cell phone, and internet., • Travel rewards with our corporate travel provider, • Annual team retreats, • Title: Principal Product Manager, • Salary: $150,000 – $240,000, • Job Type: Full-time; Remote (Preference is within 50 miles of Seattle), • Schedule: Monday - Friday; Normal business hours We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

The Community You Will Join: The AirCover Claim Platform team at Airbnb is responsible for providing comprehensive protection for both guests and hosts. We manage the AirCover program, which includes Host Liability Insurance, Experience Liability Insurance, and Host Damage Protection. Our team ensures that hosts are protected against scenarios such as guest-caused damage and deep cleaning needs, and we support guests with rebooking, refunds, and safety assistance. The Difference You Will Make: We are seeking a highly skilled and motivated engineer who is passionate about making a difference through their work. As a Senior Software Engineer on the AirCover Claim Platform team, you will play a pivotal role in building and advancing the platform that powers comprehensive protection for Airbnb’s hosts, guests, and agents. You will help shape the technical vision and deliver flexible, scalable solutions that enhance efficiency and improve experiences across our global community. This is an exceptional opportunity to make a tangible impact and accelerate your growth as an engineer; you will take on complex challenges and drive projects that deliver measurable improvements for our users and create significant business value. A Typical Day: • Collaborate with cross-functional partners such as Product, Operations, and Engineers to design and deliver high-quality products, • Work closely with engineers on the team to develop core backend and platform solutions, • Architect and implement complex features with a focus on reliability, performance, and scalability, • Drive systemic improvements by identifying patterns to streamline development, reduce toil and increase technical quality and operational excellence over time, • Lead and participate in design reviews, code walkthroughs, and knowledge-sharing sessions to mentor others and foster continuous learning Your Expertise: • 7+ years of software development experience, or 5+ years with an advanced degree, • Proficiency in one or more backend languages and frameworks such as Kotlin, Java, or Python, • Experience architecting and building solutions to large-scale, complex problems, including APIs, data pipelines, and integrations across multiple teams with significant impact, • Comfortable working across the backend stack to solve technical challenges, • Strong communication skills; able to engage effectively with both technical and non-technical stakeholders, • Proven ability to work collaboratively in cross-functional teams with design, product, data science, and research partners, • Bachelor’s degree or equivalent practical experience Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. ___ . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: ___. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

A little about us…Fleetio is a modern software platform that helps thousands of organizations worldwide manage their fleet operations. Transportation technology is a hot market, and we’re leading the charge with raving fans and new customers signing up every day. We raised $450M in our Series D funding round in March of 2025 and are on an exciting trajectory as a company. Fleetio is also a proud ___! More about our team and company: • Fleetio overview video: ___, • Our careers page: ___ Fleetio is looking for an Engineering Manager with a focus on the Fleet Enablement area of our business. In this role, you’ll lead the Fleet Enablement team in delivering operational leverage for our customers by reducing time-on-task through automation and intelligent workflows. This includes building smart uploads, workflow automations, integration-driven use cases, and other initiatives that drive efficiency at scale. You will oversee the design, development, and delivery of high-quality solutions across our web and mobile platforms. You will influence the following areas: engineering leadership, technical strategy, code quality and performance, and mentorship. You will collaborate closely with fellow engineering leaders, product managers, designers, and other stakeholders to define requirements, prioritize features, and deliver high-quality releases. You will develop our engineering talent and grow their careers at Fleetio! If you are an engineering leader with strong technical expertise, excellent leadership skills, and a passion for delivering solutions that solve customers’ problems, we would love to connect with you! • Watch our culture videos: ___, • Engineering culture, interview process and videos: ___, • Fleetio Go overview video: ___, • More about the Fleetio platform: ___, • API docs: ___, • Test drive Fleetio to get an even better feel for what we're building: ___ This is a remote opportunity and is open to candidates in the United States, Canada, or Mexico. The ideal candidate for this role possesses a blend of technical expertise, leadership skills, business acumen, and strategic vision. While the team’s scope is being reworked slightly as part of the re-org, the core skill set for this role remains largely the same. You have a solid background in building SaaS applications (web and mobile), with proficiency in Ruby on Rails and React, and experience leveraging external or system-generated data to power customer-facing workflows. Your leadership experience includes successfully managing and inspiring high-performing engineering teams, driving innovation, and fostering a collaborative work culture. You exhibit strong problem-solving skills, adaptability to a fast-paced environment, and a commitment to delivering high-quality, user-centric solutions. This role is part of the Engineering Leadership team and will report to the Director of Engineering. • Partner with product managers to drive outcomes in alignment with our business goals, • Contribute to building product roadmap grounded in clear bets and measurable outcomes, • Manage project and initiatives against delivery timelines to ensure timely delivery, • Lead the team to deliver quality solutions and outcomes for our customers and vendors, • Ensure a seamless, cohesive customer experience across web and mobile platforms, • Develop and mentor talent towards professional growth, • Effectively manage your team’s performance via regular 1-on-1’s, performance reviews and constructive feedback, • Work with Senior/Staff Engineers to enable you team to produce well-tested, maintainable, and performant code, • Foster a positive and productive work environment that boosts the engagement and morale of your team, • Review your teams' code as necessary to ensure quality, maintain consistency, and share knowledge, • Advocate for and mentor the team on engineering best practices and development patterns, • Partner with other engineering leaders to contribute to building a great engineering culture and practices, • Communicate timely updates and progress on initiatives to relevant stakeholders, • Recruit top engineering talent as needed for your team, • 2+ years of experience leading engineering teams as an Engineering Manager or as a Tech Lead, • Proven experience building React, Ruby-on-Rails applications (preferred) or similar frameworks, • Prior experience building SaaS solutions in an engineering capacity (as an engineer or as a technical lead), • Prior experience engaging and building relationship with external vendors or business partners as necessary in an engineering capacity, • Strong track record of leading engineers to deliver roadmap initiatives and achieve outcomes, • Strong passion and track record of attracting, developing, and retaining engineers, • Exceptional written and verbal communication skills, • Be sure to mention "coffee" in your application, so we know you read this, • Multiple health/dental coverage options (100% coverage for employee, 50% for family), • Vision insurance, • Incentive stock options, • 401(k) match of 4%, • PTO - 4 weeks (increases at year two!), • 12 company holidays + 2 floating holidays, • Parental leave - birthing parent (16 weeks paid) non-birthing (4 weeks paid), • FSA & HSA options, • Short and long term disability (short term 100% paid), • Community service funds, • Professional development funds, • Wellbeing fund - $150 quarterly, • Business expense stipend - $125 quarterly, • Mac laptop + new hire equipment stipend, • Fully stocked kitchen with tons of drinks & snacks (BHM only), • Remote working friendly since 2012 #LI-REMOTE Fleetio provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment. We celebrate diversity and are committed to creating an inclusive environment for all. All employment is decided on the basis of qualifications, merit and business need. This application is not intended to and does not create a contract or offer of employment. Employment with Fleetio is at will. If you have a disability or a special need that requires an accommodation to fill out the online application, please let us know by calling (205) 718-7500.

Serverfarm is a leading developer and operator of data centers with over 750+ locations and key customer relationships in 45 countries. We're revolutionizing how data centers operate across North America, Western Europe, and Israel, serving the world's leading technology and hyperscale companies. With Manulife Investment Management's acquisition in 2023 and our award-winning InCommand platform we're positioned for explosive growth as AI adoption and cloud migration drive unprecedented demand for data center capacity. A career at Serverfarm means being at the forefront of digital infrastructure innovation, where your work directly impacts how the world's data is managed and secured. As we target 4x growth over the next four years, you'll have unprecedented opportunities to take on new challenges, develop cutting-edge skills, and grow your career across our expanding global operations. Join our team of innovators and help shape the future of sustainable data centers while building a career without boundaries. Serverfarm is seeking an experienced Data Center Mobilization Manager to lead the mobilization of new data center operations, either through greenfield site start-ups or the transition of acquired data centers into the Serverfarm operating model. The ideal candidate will be a Program Manager with experience in data center MEP Operations startup. The role acts on behalf of the business to ensure operational readiness, risk control, and seamless handover into Business-as-Usual operations. Working cross-functionally with Development, Finance, Procurement, People, Product, and third-party service providers, the Mobilization Manager will coordinate, track, and assure all mobilization activities and deliverables through to formal acceptance and handover to the site operational delivery team. • Mobilization Strategy & Governance, • Lead the mobilization strategy for new data center deployments and acquisitions., • Agree Acceptance Criteria for each subsystem and area with Operations Engineering / Development., • Establish mobilization plans, governance structures, and milestones., • Track progress against program timelines and ensure readiness for go-live and handover., • Cross-Functional Coordination, • Function as the central mobilization interface across Development, Finance, Procurement, People, Product, and Operations, • Coordinate internal teams and third-party partners to ensure all mobilization deliverables are aligned and complete., • Ensure mobilization activities support Serverfarm’ s commercial, operational, and customer objectives., • Operational Readiness & Assurance, • Ensure all critical infrastructure is delivered, commissioned, and transitioned in line with Serverfarm design standards, availability targets, and redundancy philosophies., • Confirm readiness for 24/7 mission-critical operations in alignment with contracted customer obligations as part of handover to site operations., • Define and assure the target operational model in line with Serverfarm standards., • Ensure staffing models, training, and competency requirements are met prior to handover., • Review and approve operational documentation including SOPs, MOPs, and EOPs, • Lead readiness reviews and formal go-live approvals., • Ensure compliance with applicable codes and standards including NEC, NFPA, IEEE, CSA (Canada), and local Authority Having Jurisdiction (AHJ) requirements., • Confirm electrical switching procedures, lockout/tagout (LOTO), and emergency operating procedures are in place and validated., • Ensure cooling designs support current and future IT loads, redundancy requirements, and operational efficiency targets., • Review commissioning results, seasonal testing strategies, and mechanical failure response procedures., • Supplier & Transition Management, • Define and mobilize suppliers required to meet warranties and Service Level Agreements., • Function as the primary point of governance with incoming and outgoing suppliers, • Ensure contract obligations, KPIs, SLAs, and mobilization requirements are met., • Support acquisition transitions, including staff transfer oversight where applicable., • Assets, Systems & Data Integration, • Oversee validation of asset registers, O&M documentation, warranties, and maintenance strategies., • Ensure MQTT telemetry data is available on time to operational systems., • Ensure BMS, EPMS, CMMS, & reporting tools are configured to Serverfarm standards., • Support lifecycle planning and fulfilment of critical spare obligations., • Health, Safety & Compliance, • Establish and enforce Serverfarm HSE standards across all contractors, FM providers, and vendors during mobilization., • Ensure compliance with all applicable OSHA (US), provincial/state safety regulations (Canada), NFPA, NEC, CSA, and local AHJ requirements., • Ensure clear HSE governance, roles, responsibilities, and escalation routes are defined and communicated., • Review and approve risk assessments, method statements, and safe systems of work., • Support audits, regulatory compliance, and assurance reviews., • Emergency Preparedness & Response, • Ensure site emergency plans are developed, tested, and aligned with local emergency services., • Support emergency drills, tabletop exercises, and failure scenario simulations., • Validate emergency communications, evacuation procedures, and muster arrangements., • Training, Competency & Safety Culture, • Ensure safety training and certification requirements are defined and met prior to go-live., • Promote a strong safety-first culture across all mobilization activities., • Encourage proactive hazard identification and continuous safety improvement., • Environmental & Sustainability Compliance, • Ensure compliance with environmental regulations related to fuel storage, refrigerants, spill prevention, waste management, and emissions., • Oversee spill response planning and environmental incident readiness., • Support alignment with Serverfarm sustainability and ESG commitments., • Handover to Operations, • Lead the structured handover from mobilization into steady-state site operations., • Confirm performance reporting, governance, and escalation frameworks are embedded., • Support early-life operational stabilization and lessons-learned reviews., • Essential, • Proven experience in data center site start-ups, mobilization, or operational transitions., • Strong understanding of mission-critical data center operations and risk management., • Experience operating in a client-side or owner-operator role., • Strong stakeholder management and cross-functional coordination skills., • Demonstrated ability to manage complex transitions without service disruption., • Strong Program Management experience, • Desirable, • Experience supporting data center acquisitions and integrations., • Knowledge of FM service models and supplier governance, • Familiarity with DCIM, CMMS, and operational reporting platforms., • Personal Attributes, • Highly organized with strong attention to detail., • Calm and decisive in live, high-risk environments., • Confident, challenging suppliers and driving accountability., • Collaborative, pragmatic, and delivery focused., • Travel

About Bryant Park Consulting: Bryant Park Consulting is a leading Oracle | NetSuite consulting firm dedicated to helping businesses achieve their goals through successful ERP implementations and optimizations. We are a team of experienced consultants passionate about delivering exceptional client service and driving digital transformation. At Bryant Park Consulting, we foster a collaborative and supportive environment where our employees can thrive and grow professionally. What you will do As an Engagement Manager, Enterprise Application Integration, you will report to the Practice Manager of Enterprise Application Integration and be responsible for playing a critical role in supporting the continuous improvement of the products and services we provide to our clients. Client stakeholders and other consultants on the team will look up to you for technical leadership and systems architecture advisory based on your extensive Enterprise Application Integration NetSuite and business systems transformation experience. • Be proactive and serve as the Client's advocate during engagements, • Hands on design, development, deployment and maintenance of integration processes between applications across cloud and/or on premise using Dell Boomi platform or Celigo Platform, • Act as subject matter expert and key contributor to service transition and service delivery for accounts assigned to the team, • Lead technical discovery and requirements gathering workshops, • Translate complex business requirements and processes into technical designs, • Develop wireframe and schematic diagrams to support technical requirements gathering and design, • Maximize team performance through an effective team approach that increases productivity and job satisfaction., • Provide development team with EAI technical subject matter expertise and work with team (Architects, other Tech Leads and Systems Analysts) to ensure development activities are aligned with scope, schedule, priority and business objectives, • Manage engagement risk, project economics including planning and budgeting, managing accounts receivable, defining deliverable content, and ensuring buy-in of proposed solutions from top management levels at the client., • Mentor, develop, and proactively support practice capabilities per market demand, • Support recruiting and onboarding of new employees and development of leaders Qualifications • 7+ years’ experience architecting, implementing, and deploying cloud-based solutions at the enterprise level, • 4+ years of experience focused on engagement–based consulting experience or equivalent industry experience, 8+ full life cycle implementations, • Strong project management and technical experience in large-scale projects, • Strong knowledge across all enterprise applications and integration, • Expertise in cloud applications such as NetSuite, Salesforce, Amazon, Google, Magento, Shopify, and more, • Previous experience with sales and organic business development, • Demonstrated professional growth and the proven ability to work cross-functionally, • Extensive experience with managing people, including mentoring and leadership skills, • Background in full stack software engineering and agile delivery, • Expert business operations experience (RFP, SOW, margins, utilization), • Outstanding verbal and written communication skills to audiences of all levels including client facing skills Desirable • NetSuite Certifications highly preferred, • MBA, Masters, or other advanced degrees, • Experience with legacy technologies like FTP, ACH, Fixed width, and EDI are a plus, • Experience with Celigo integrator.io, Dell Boomi, Mulesoft , Jitterbit, and others Salary Range: $180,000 to $190,000 In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual base compensation range is listed above. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, as well as internal equity among our team. Putting Our People First From Day One From the founding of Bryant Park Consulting, we committed to putting people first and offering variety, fulfillment, and balance. You will have the opportunity to work with the world's top companies and business leaders, keep up with the latest technology, and flex your skills across industries and disciplines. You will also be encouraged to engage with your community and nature. We attract and retain the best in the business - people from industry, consulting, agencies, startups, nonprofits, and the public sector - all drawn to building a career that's both exciting and sustainable. • Feed Your Curiosity - Foster technical and industry expertise, and grow as a leader. Knowledge management and professional development are held in highest regard, we offer and sponsor flexible learning options on topics from Project Management to Web Development, and we pay for certifications with top programs., • Cultivate Well Being - Thrive holistically with a robust and personalized set of benefits and company resources to support your emotional, mental, financial, physical, and social well-being. Celebrate with your team or explore interests with other team members, from book clubs to speaking events and annual retreats., • Choose Your Career - There is no pressure to go ‘up-or-out’ and welcome you to build a career that gets you excited about coming to work every day - whether that’s as an individual contributor or a team manager. Performance is evaluated fairly and regularly and as the organization grows we expect you and your career to grow with us., • Comprehensive Benefits - We provide best-in-class benefits for employees including 401k with Company match up to 6%, United Health Plan, as well as Dental, Vision, Life Insurance and Accidental Death and Dismemberment, and more. We also encourage and reimburse for costs of approved training, continuing education, skills development, and professional certification programs and exams to help further your career development. Bryant Park Consulting is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.

While candidates in the listed location(s) are encouraged for this role, candidates in other US locations will be considered. #LI-REMOTE As a Solutions Architect on the Digital Natives team, you will work with the leading data engineering, data science & ML teams in the market to push the boundaries of what big data architectures are capable of. Reporting to the Field Engineering Manager, you will collaborate with strategic customers, product teams, and the broader customer-facing team to develop architectures and solutions using our platform and APIs. You will guide customers through the competitive landscape, best practices, and implementation; and develop technical champions along the way. We are looking for high technical aptitude individuals with a deep sense of ownership and a desire to help customers ship solutions at production scale. Ideal candidates are deeply curious, capable of operating with confidence in ambiguous situations, and are extremely adaptable. The impact you will have: • You will partner with the sales team and provide technical leadership to help customers understand how Databricks can help solve their business problems., • Drive technical discovery and solution design, focusing on winning competitive deals and accelerating time-to-value in strategic accounts., • Continuously research & learn new technologies and their implementations on Databricks, • Consult on Big Data architectures, implement proof of concepts for strategic projects, spanning data engineering, data science and machine learning, and SQL analysis workflows. As well as validating integrations with cloud services, home grown tools, and other 3rd party applications, • Collaborate with your fellow Solutions Architects, using your skills to support each other and our customers, • Become an expert in, promote, and recruit contributors for Databricks inspired open-source projects (Spark, Delta Lake, and MLflow) across the developer community., • Work closely with account executives to create and execute account penetration strategies, focusing on winning technical decision-makers and building new customer champions., • Build trusted advisor relationships with senior and executive stakeholders by articulating the business value of Databricks in clear, outcomes-driven terms. What we look for: • 5+ years in a data engineering, data science, technical architecture, or similar pre-sales/consulting role, • Experience building distributed data systems, • Comfortable programming in, and debugging, Python and SQL, • Have built solutions with public cloud providers such as AWS, Azure, or GCP, • Expertise in one of the following:, • Data Engineering technologies (Ex: Spark, Hadoop, Kafka), • Data Science and Machine Learning technologies (Ex: pandas, scikit-learn, pytorch, Tensorflow), • Strong executive presence with the ability to influence C/VP-level stakeholders and align technical solutions to strategic business priorities., • Available to travel to customers in your region, • [Desired] Degree in a quantitative discipline (Computer Science, Applied Mathematics, Operations Research), • Nice to have: Databricks Certification NOTE: If your experience isn’t a perfect match for the job description, but you feel like you’re a good fit for the role, apply. We want to work with smart, passionate, people who are good at their job, and, a lot of times, those people have non-linear career paths.

The Surgimate Customer Success team is growing and we are looking for the right person to fill the role of Senior Customer Success Manager. Driven by a passionate and dedicated team, Surgimate is an enterprise SaaS company in the digital health space committed to revolutionizing the way surgeries are scheduled. We are making a difference and having plenty of fun along the way. The Customer Success Team is responsible for building relationships, driving product adoption, and empowering clients to meet their goals. As experts of the Surgimate platform, we provide value as trusted advisors to our clients. As a Senior CSM, you will take ownership of our most complex accounts, bring a higher level of strategic thinking to client engagements, and play an active role in shaping how the CS team operates and grows. * Own customer outcomes for a portfolio of accounts, including our most complex and high-value clients, ensuring they clearly understand, adopt, and realize measurable value from Surgimate * Define success criteria with customers and regularly track progress against agreed goals (ROI, efficiency gains, workflow improvements) * Proactively identify gaps in adoption and create action plans to improve product utilization * Build and maintain strong, trusted relationships with key stakeholders — including senior leaders — across client organizations * Serve as the primary point of contact and strategic advisor for all assigned accounts * Develop a deep understanding of each client’s workflows, business goals, and challenges * Maintain clear account plans and engagement strategies, with a longer-term view on retention and growth * Drive portfolio-level strategy, prioritizing efforts across accounts based on risk, value, and growth potential * Lead Executive Business Reviews (EBRs) focused on demonstrating ROI and aligning long-term success * Drive ongoing product adoption through regular check-ins, training sessions, webinars, and business reviews * Educate customers on new features and ensure alignment with their needs and use cases * Reinforce best practices to ensure consistent and effective platform usage * Apply a consultative approach to help clients connect platform capabilities to their broader operational goals * Monitor account health and engagement to identify risks and opportunities early * Take ownership of retention by addressing issues before they escalate * Navigate complex customer scenarios, including multi-stakeholder environments and at-risk accounts * Identify opportunities for expanded use cases, additional locations, or deeper product adoption * Partner with Sales on upsell and expansion opportunities * Help customers uncover additional value through new workflows and features * Act as a senior voice of the customer internally, providing structured and actionable feedback to Product * Identify trends across accounts to influence product improvements and roadmap priorities * Partner closely with Implementation to ensure smooth handoffs and continuity post-go-live * Work with Support, Product, and Sales to deliver a cohesive customer experience * Lead cross-functional efforts to resolve complex challenges and improve the overall customer experience * Act as the internal quarterback for high-impact accounts, ensuring alignment across teams * Help develop and refine CS processes, playbooks, and best practices as the team scales * Mentor and support other CSMs, sharing best practices and elevating team performance * Maintain accurate account data, notes, and activity tracking in CRM * Meet KPIs related to engagement, retention, and growth * Identify and drive improvements to Customer Success processes, tools and playbooks to support scale * Travel on-site to meet with clients * Support evolving initiatives as the company grows * Other duties as assigned by management * 5-7 years of Customer Success, Account Management, or client-facing consulting experience, preferably within a B2B SaaS environment * Proven experience managing complex accounts with multiple stakeholders, including engagement at the executive level * Experience working with healthcare customers or within healthcare operations strongly preferred * Demonstrated ability to drive measurable customer outcomes: retention, adoption, and expansion * Exceptional written and verbal communication skills, with the ability to clearly and effectively communicate complex concepts * Strong problem-solving abilities with a proactive, solutions-oriented and consultative mindset * Comfortable contributing to team-level initiatives, sharing best practices, and helping elevate those around you * High level of comfort with technology and ability to quickly learn new systems and workflows * Experience with CRM tools (Salesforce preferred) What We’re Looking For - Our Surgimate Values * Integrity: Builds trust through honesty, transparency, and doing the right thing for both customers and teammates * Mission-Driven Impact: Motivated by helping customers succeed and improving outcomes in healthcare, not just completing tasks * Progress over Perfection: Takes action, iterates quickly, and continuously looks for ways to improve rather than waiting for perfect conditions * Accountability: Takes ownership of customer outcomes, follows through on commitments, and proactively addresses challenges * Customer-Centric: Deeply understands customer needs, advocates for them internally, and ensures they realize meaningful value from the platform * Team Over Ego: Collaborates effectively, supports teammates, welcomes feedback, and prioritizes team success over individual recognition * Remote-first role with occasional travel required * Flexibility to work extended hours as needed to support key initiatives Our Product & Mission: At Surgimate, we’re one company with three powerful platforms — Surgimate, ImplantBase, and openDoctor — working together to transform how surgeries are coordinated and delivered. Each platform supports a different phase of the surgical journey, from patient access and scheduling to implant management and post-operative care. United under one mission, we’re building the essential operating system for surgical orchestration — helping providers deliver faster, smarter, and safer care. Our Team: At Surgimate, we are a remote first team distributed across the US with R&D Centers in Israel & India. We offer opportunities for our team to spend time together at meetups, volunteer, and work flexibly. Read more about our team & values here: Our Benefits: Full time, US based team members can expect: * Competitive salary plus commissions/bonus, 401(k) with company match up to 4% * Medical, dental & vision plans for the employee through Cigna. Plus, employee covered plans available for dependents. * Long Term Disability and Life Insurance * Monthly Home Internet & Wellness allowances * 10 Holidays + 2 Holiday Eves * 18 days PTO, 18 days Sick Leave * Additional days off for SurgiGive (volunteering 1), Birthday Celebration (1) & Recharge (3) Our benefits may vary by country. Please ask your recruiting contact if you have any questions. Applicants must be authorized to work in the United States without sponsorship.

At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers. In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business. Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2. Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our ___ guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career. At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers. In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local businesses. Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2. Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our ___ guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career. As a Regional Customer Success Manager (SMB), you will own the success and health for a segment of Podium’s small business customers. You will develop strategies that increase engagement and delight customers while mitigating churn. You’ll partner with your portfolio customers throughout their Podium journey by listening, understanding, and collaborating to ensure they get the most out of Podium’s Interaction Management platform and deliver their business goals. You will ensure customer satisfaction, manage product adoption, and effectively accelerate value for our customers. You will be expected to travel up to 20% of the time. What you will be doing: • Serve as the primary post-sales point of contact for a variety of small business customers, • Utilize in-depth product and industry knowledge to drive and increase the adoption and utilization of podium products, • Help customers achieve maximum value from products and achieve business objectives, • Responsible for identifying opportunities for upselling and cross-selling within existing accounts, • Proactively engage with customers during the renewal process to secure renewals and drive customer retention., • Develop a deep understanding of each customer's business objectives and industry challenges. Regularly conduct check-ins to assess customer satisfaction, identify opportunities for improvement, and offer solutions to optimize their usage, • Act as the primary point of contact for customer inquiries, issues, and escalations. Proactively anticipate and address potential challenges to ensure a seamless customer experience., • Develop strong relationships with customers and become a trusted advisor. Act as a customer advocate within the company, relaying feedback to the product and engineering teams to drive continuous improvement. What you should have: • 1+ years in a customer-facing role, such as Customer Success Manager, Account Manager, or Client Services Manager, preferably in the software or SaaS industry, • Working knowledge of AI technologies (e.g., LLMs, Voice AI, automation platforms) with hands-on experience applying them in real-world contexts., • Strong communication and interpersonal skills, with the ability to build rapport and credibility with customers at all levels., • Excellent problem-solving and analytical abilities to understand and address customer challenges effectively., • Technically adept and able to grasp complex software concepts quickly, • Empathetic and customer-centric mindset, committed to driving customer success, • Results-driven with a focus on meeting and exceeding customer satisfaction and retention goals., • Collaborative team player with the ability to work cross-functionally to achieve common objectives. What we hope you have: • A growth-oriented approach to AI. You recognize how it will fundamentally reshape your own work and how businesses operate, • Experience with customer success platforms and tools., • Familiarity with CRM and customer support software., • Knowledge of online reputation management and customer feedback processes. Why you’ll love working here: • Podium is the best place to work to:, • Join the leaders in AI agents, • Unlock career-defining growth, • Build with world-class talent, • Make a real impact on local businesses Benefits • Open and transparent culture, • Life insurance, long and short-term disability coverage, • Paid maternity and paternity leave, • Fertility Benefits, • Generous vacation time, plus three 4-day summer holiday weekends, • Excellent medical, dental, and vision benefits, • 401k Plan, • Bi-annual swag drops with cool Podium gear and apparel Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

Marqeta is hiring for a Group Product Manager – Fraud role to join the Risk, Fraud and Disputes Team. As a Senior Product Leader, you will own the entire Real Time Decisioning product suite and 3D Secure authentication solutions. You will be in charge of challenging the status quo and creating a revolutionary suite of fraud management and authentication products at Marqeta. You will strike the right balance between stopping fraud, enhancing security, and protecting legitimate transactions — all while minimizing customer friction. You will be an experienced AI leader with a deep understanding of AI, fraud product development, and modern authentication protocols. You will partner with a diverse set of teams including engineering, data scientists, risk operations, legal, GTM and marketing. We work ___. This role can be performed remotely in the United States, only in one of our Premium or National locations, which you can review ___. The Impact You’ll Have • Define and execute a clear, actionable strategy that aligns with the company's overall growth objectives, • Lead and inspire others with a compelling product vision and roadmap, driving alignment and seeking consensus among leadership, peers, and teams, • Deeply understand fraud, risk, and authentication ecosystems to identify the impact of initiatives or features across the platform. This includes understanding the competitive landscape, AI-based fraud tools, rules-based fraud engines, EMV 3DS specifications, issuer and merchant requirements, and strong customer authentication (SCA) requirements — particularly for regulatory compliance like PSD2 in Europe, • Develop AI-powered products and frictionless authentication solutions that directly address customer pain points, balance security with user experience, and drive business outcomes. Work cross-functionally to ensure optimal implementation and customer success, • Own the complete P&L for your suite of products and drive the adoption and optimization of Real Time Decisioning and 3D Secure solutions — balancing fraud prevention, authentication approval rates, customer experience metrics, regulatory compliance, and financial outcomes, • Collaborate across customer-facing and technical teams to collect inputs for prioritization of features, including value, effort, usability, and priority, • Create well-defined Product Requirement Documents focusing on customer and business value and defining metrics to quantify success, • Act as technical advisor to educate and evangelize features with customers via meetings, presentations, and other forums, • Collaborate with go-to-market partners to develop product collateral, presentations, trainings, and other tools to bring products to customers and prospects, • Leverage hands-on AI and prototyping skills to rapidly validate product concepts, build proof-of-concept models, and accelerate the path from idea to production, • Stay current on the latest AI/ML research, foundation models, and tooling — and proactively identify opportunities to embed AI capabilities across the Risk Decisioning and 3D Secure product suites Who You Are • 10+ years in product management roles designing and delivering fraud, risk, and/or authentication solutions that have delighted customers and driven business growth, • Proven track record of setting vision and strategy for a portfolio of products and translating it into a roadmap with rigorous end-to-end execution, • Experience recruiting and growing top talent and building high-performing teams, with strong EQ and leadership skills, • Passion for AI, demonstrated through hands-on building, prototyping, or side projects, and a habit of staying current on the latest research, models, and tools, • Fluency with modern prototyping tools (e.g., Cursor, Replit, Claude Code) and the ability to use them to rapidly explore and validate product ideas, • Strong written and verbal communication skills with a talent for precise articulation of customer problems for both technical and business audiences, • "Roll up your sleeves" mentality to make your products and team successful, seeking root causes, assigning ownership, and driving accountability to get things done Nice-To-Haves • Strong understanding of the payment industry ecosystem: card brand regulations, ISO 8583, EMV, and digital wallets, • Deep knowledge of 3D Secure protocols (especially EMV 3DS 2.x), card network authentication programs, and regulatory requirements like PSD2's Strong Customer Authentication (SCA) mandates, • Knowledge of biometric authentication methods, tokenization, and modern identity verification techniques, • Experience applying machine learning or AI models in production fraud or authentication systems Compensation and Benefits Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. Compensation is aligned according to three tiers within the United States: • National: A baseline tier that applies to most of the geographic territory of the United States., • Premium: Slightly elevated from the National tier, and oriented toward a narrower set of higher cost-of-living areas, such as Los Angeles CA and Seattle WA, • Premium Plus: A tier for the most expensive working areas, like the San Francisco Bay area and New York City. Visit ___ or consult with a Recruiter to determine which tier would be applicable to you. When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position is: • National: $174,700 - $218,400, • Premium: $189,000 - $236,300 We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company. Along with monetary compensation, Marqeta offers • Multiple health insurance options, • Flexible time off – take what you need, • Retirement savings program with company contribution and after tax contributions, • Equity in a publicly-traded company and an Employee Stock Purchase Program, • Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave, • Free therapy sessions, financial and professional coaching, and legal advice, • Monthly stipend to support our remote work model, • Annual “development dollars” to support our people growth and development, • Through Flex First, the freedom to live and work wherever you and your family thrive

(this position is remote but candidates must be based and able to work without restriction in the United States) What we believe In the past two years, more than a trillion dollars have been invested in software companies at record prices. And in many cases, the underlying tech is the greatest enabler to the business strategy. But has the approach to govern technology value creation caught up to the magnitude of the risk? We believe a better way is possible – a more programmatic, proactive approach to actively manage technology throughout the investment lifecycle – and that’s what we do. Our role We know that technology can create truly transformative change, and its role in business is only growing. Crosslake is here to support the changemakers and help them buy, build and run better technology. What we value You could be a good fit for Crosslake if you see yourself reflected in our guiding values: Service. We effect change by empowering others. Curiosity. We believe great advice starts with deep understanding. Credibility. Our expertise is earned and proven. Commitment. It’s our privilege to serve clients in their critical moments. Creativity. We are inspired by the constant pursuit of better. In this role you will: Work with our private equity and portfolio company clients, consulting on how to apply an information security vision and strategy in alignment with customer business objectives. Work with customers to assess and address information security risks. Interact with customers executives (EX: CIO, CTO, CEO, DPO) to understand and implement desired change in the customers organization. Assist in leading enterprise-wide cybersecurity operations teams, processes, and responses. Assist in managing customer security programs including the achievement and/or maintenance of key compliance initiatives such as SOC, ISO27001, NIST, PCI, and SOX. Execute and direct the identification, containment, mitigation, and recovery activities related to cybersecurity incidents that may negatively impact customer assets or services. Represent Crosslake in industry cybersecurity forums and working groups, including sector-specific cyber threat intelligence communities. Work with customers to evaluate, implement, and secure key systems within their environment. Analyze and assess customer systems for security / risk exposure and provide business-prioritized remediation recommendations. Assist in handling the documentation, development, implementation, and maintenance of processes related to strong security and compliance controls in customer environments. Work with Operations teams to ensure security architectures are appropriately assessed and able to be supported. Work with Engineering and Operations teams to implement new technologies and security solutions in alignment with industry best practice and commonly accepted principles of secure design. • Knowledge of legal and regulatory requirements, including the frameworks such as ISO27001, PCI, HIPAA, SOC, SOX, and NIST., • Strong knowledge around the requirements of the above frameworks and implementing security best practices within an organization., • Solid understanding of business management processes, including employing information security risk management and cybersecurity technologies, • Knowledge of application security, cloud security, encryption techniques, identity and access management, mobile security, network security, and virtualization security., • 15+ years securing organizations as an in-house team member or advisor / consultant in roles like: Chief Information Security Officer, Director / Manager of Information Security, Director / Manager of Compliance, Principal Security Analyst, Principal Security Engineer, Security Architect, • Demonstrated history of being able to successfully implement security controls within an organization., • Experience in leading within a fast-paced, complex organization., • CISSP or equivalent certification is preferred., • Ability to work from home (or an office of your choosing) and be self-directed, but also effectively collaborate with the team in both a remote and in-person capacity., • Strong technical acumen and technical horsepower, • Be willing to learn and take on new areas that may be outside of your initial comfort zone., • Passion towards making others great and making a high-performing team even better., • An action-oriented personality – you know how to get stuff done., • Great communicator to peers, clients, executive leadership, and boards, • Understanding customer objectives and driving results toward those objectives, • Ability to learn fast and on-the-job., • Responding effectively to rapid change in needs, processes, and technologies, • Ability to understand key concepts and communicate clearly and concisely, including technical details and processes., • Ability to collaborate effectively and build relationships at all levels, especially with senior leaders., • Strong organizational skills with the ability to perform under pressure and manage multiple priorities with competing demands for resources., • Robust analytical, data processing, and problem-solving skills, • Proficiency in process formulation and improvement, • Strong analytical skills, including managing multiple projects under strict timelines and working effectively in a dynamic environment to meet objectives.Crosslake Technologies

TrueCar is a leading automotive digital marketplace, and we are on a mission to make car buying and selling easy, transparent, and efficient. We work to empower consumers with data and foster connections with our network of Certified Dealers who share our belief that truth, transparency, and fairness are the foundation of a great experience. We forge partnerships to power car-buying programs for some of America’s most trusted brands. And we continually innovate to provide useful tools, research, market context, and pricing transparency to help consumers feel empowered and confident throughout their journey. As consumers’ priorities and shopping habits shifted, so did we. We are building a modern-day marketplace and invite you to join the TrueCar Crew. You can have a real and direct impact on our journey as we continue to evolve and revolutionize the car-buying and selling experience. The Opportunity: TrueCar is seeking an ambitious sales professional with a passion for helping automotive dealers grow their business. The Business Development Manager is responsible for closing accounts for their assigned book of business to achieve revenue and profitability growth aligned with strategic goals. Reporting to the Director, Dealer Services, the Business Development Manager is responsible for identifying, developing, and managing relationships at all levels within assigned and new accounts, acting as a liaison between the dealer and TrueCar, understanding the needs of the dealer, and educating dealers on TrueCar products as solutions to their dealership needs. This position requires strong coordination with cross-functional teams, including dealer performance, dealer operations, and dealer training teams. The ideal candidate for this role will reside in the Charlotte, NC, or Raleigh, NC areas. How you will contribute to TrueCar’s success: • Identify, develop, manage, and close new business opportunities at assigned and new accounts, ensuring cross-functional and organizational alignment., • Build a strong 90-day sales pipeline to ensure a long-term and sustainable sales roadmap within your book of business., • Establish and maintain strong relationships with senior leaders and key decision-makers at dealerships., • Meet or exceed sales goals within an assigned book of business. Independently grow an assigned book of business and actively collaborate with the Account Managers group to retain accounts., • Prepare and present proposals and negotiate terms and conditions with dealers., • Support in dealer escalations with all involved functional areas, including dealer performance and sales operations teams, to assure approval and success. Support resolution of challenges where required., • Serve as liaison between the dealer, dealer performance manager, and dealer implementation team with respect to product implementation and continuous product management., • In partnership with the dealer training team, learn about new or upcoming products and features, ensuring a high level of personal proficiency in knowledge and functionality of products. Serve as subject matter expert in TC products., • Support a team environment with strong morale and positive energy anchored on sales goals., • Report and record all sales activity notes within Salesforce and communicate properly with applicable team members., • Serve as a change agent, leading change and acting as a catalyst for continuous improvement., • Support in the management of accounts receivable for assigned accounts., • Demonstrate a high level of attentiveness toward customers and actively contribute to a culture that encourages high-quality service with a sense of urgency., • Develop trusting relationships and open communication, accepting feedback (up and down)., • Additional ad hoc responsibilities as determined by the needs of the business. Your Expertise: • Proven success in retail sales in an automotive dealership environment., • Experience in digital media advertising., • Excellent communication and presentation skills, with the ability to listen for understanding, influence outcomes, and negotiate with clients., • Proven ability to identify, initiate, negotiate, and close deals., • Proven track record of consistently meeting and/or exceeding sales goals., • Ability to formulate, implement, and execute sales strategy, plans, and tactics in a competitive environment., • Experience with Salesforce or other Customer Relationship Management tool utilization., • Experience interfacing with client contacts at various levels and demonstrated ability to effectively present information, including complex technical content, and respond to dealer requirements/requests., • Demonstrated understanding of client standards and requirements as they pertain to offered products, features, and capabilities., • Strong sales skills with the ability to create tangible interest for new ideas and product opportunities with clients., • Ability to communicate client requirements and methodologies to the internal organization to ensure alignment., • High integrity, self-starter, strong work ethic, with a high level of energy., • Tech-savvy with the ability to understand, interpret, and present data using a consultative approach., • Ability to grasp new concepts quickly with an open mind for change and a willingness to solve problems., • Strong understanding of auto dealerships, both larger dealer groups and family-owned., • Ability to travel domestically by airplane or car, including overnight trips up to 75% of the time Please note that final interviews may be conducted in-person at the Company's sole discretion. Base salary + target incentive: $155,000 - $165,000 Your TrueCar Experience At TrueCar, we champion remote work because we know great work can happen anywhere. This flexibility allows our TrueCar Crew to live and work from anywhere in the U.S. (with some role-based exceptions). To support our remote team, we provide a home office setup that suits their needs and offer monthly reimbursements for phone and internet connectivity. You will receive excellent benefits that include, but are not limited to, 100% employer-paid health, vision, and dental premiums; a 401(k) plan with company contributions; a wellness reimbursement account; and learning & development reimbursement opportunities. We also understand the importance of recharging, so we offer flexible PTO for exempt TrueCar Crew Members and a generous PTO accrual policy for non-exempt TrueCar Crew Members, in addition to 14 company-paid holidays and 2 floating holidays. In short, we care deeply about our Crew Members and have designed employee-centric programs that reflect this. At TrueCar, we believe in the power of diversity to create a deeper understanding of our consumers and partners, driving innovation in our products. We welcome a workforce that reflects the diversity of car-buying consumers and encourage everyone interested in our mission to apply. We do not discriminate on the basis of race, gender, religion, sexual orientation, age, or any other characteristic protected by applicable law. We will consider qualified applicants with arrest and conviction records in accordance with applicable law. Additionally, TrueCar will provide reasonable accommodations for qualified individuals with disabilities. TrueCar does not accept unsolicited agency submissions. If you are based in California, we encourage you to read this important information for California residents linked ___. #LI-Remote

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. ___ At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace. PagerDuty is seeking a Principal Product Manager - Developer Platform to join our diverse, customer-focused team in leading the industry’s transformation to fully automated operations! Our vision: a world where AI-augmented software developers build and ship applications 10x faster, and those applications run reliably and autonomously in production. When the unexpected happens, AI agents and automated remediation will resolve most issues—so human teams can focus on innovation, not firefighting. In this role, you’ll guide the evolution of our API and developer experience empowering internal teams, customers and partners to build integrations with PagerDuty. The ideal candidate will bridge the gap between understanding the burning problems of product development teams and API-first platform principles. You’ll also work closely with our AI team to align our API and MCP platforms, access control, and monetization strategy. You’ll also lead innovation of our platform with deeper integration of PagerDuty into the SDLC and specifically the developer experience. You’ll engage with developers to understand how they want to use PagerDuty within the tools they use every day including IDPs (e.g. Backstage), IDEs, chat tools, project management systems, and more. You’ll play a key technical product leadership role to deliver strategic integrations into developer tools. You're equally comfortable discussing both the merits of an API structure and also the business case for integration with a potential platform customer. You can readily understand 3rd-party platform elements (ServiceNow, Atlassian, Salesforce, etc.) and define integrations that are valuable, feasible, usable, and viable. Important note: While this role is posted as remote, candidates who are located near one of our hub locations (San Francisco, Atlanta, or Toronto) will be given preference. Key Responsibilities • Work with product and UX design managers to deeply understand PagerDuty Operations Cloud functionality, integration needs and customer journeys, • Prioritize input and feedback from internal app development and professional services teams, and external customer and ISV partner teams, • Partner closely with engineering and design on API design and developer experience, • Partner on platform strategy with our AI team to align REST API and MCP capabilities, • Define API access control and monetization requirements and engage with admin, authentication, product analytics, monetization & entitlements teams to implement them, • Engage with leading developer tooling companies to develop strategic integrations that put the power of PagerDuty into the hands of developers where they work, • Partner with developer marketing on community engagement and the ecosystem partnerships team to evangelize our platform and gather developer input, • 5+ years of product management experience in SaaS, enterprise software, or developer tools, • Deep knowledge of integration architecture, patterns, and platforms; understanding of cross-application business processes and API best practices, • Technical depth and communication skills to collaborate effectively with senior engineers, • Hands-on experience working with third‑party APIs, designing RESTful APIs, and partnering on integration solution design, • Proven success in high-velocity product teams delivering customer value through iteration and tight feedback loops, • Proficiency with analytics tools and a track record of data-driven decision-making, • Ability to communicate clearly with customers and internal stakeholders across product and go-to-market, • Strong customer empathy and a curiosity-driven approach to learning their needs, • Ability to lead through influence and drive outcomes across teams, • Excellent collaboration and communication skills; able to make complex, highly technical topics easy to understand, • Bachelor’s degree or higher in Engineering, Computer Science, a related technical field, or equivalent practical experience (e.g., software engineering), • Strong understanding of incident response and DevOps workflows, • Ideally located near a PagerDuty office: Toronto (Canada), Atlanta, GA (USA), or San Francisco, CA (USA) The base salary range for this position is 180,000 - 304,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for ___! Where we work PagerDuty operates a hybrid work model with ___ in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role. How we work ___ guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our ___. Your package may include: • Competitive salary, • Comprehensive benefits package, • Flexible work arrangements, • Company equity*, • ESPP (Employee Stock Purchase Program)*, • Retirement or pension plan*, • Generous paid vacation time, • Paid holidays and sick leave, • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO, • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*, • Paid volunteer time off: 20 hours per year, • Company-wide hack weeks, • Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our ___ and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's . PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Company Description Palmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future. With a belief that consumers can have it all, we are an uncompromising energy company that makes coming clean a no brainer. Our award-winning technology platform empowers homeowners, businesses, and entrepreneurs to adopt renewable energy through simple, scalable, and innovative solutions. Operating at the intersection of B2B and D2C, we offer software, financial products, and services that drive real environmental impact—without compromising value. We deliver end-to-end solutions for whole home electrification that put clean energy within reach for all. Our employees are our most valuable resource. We foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work. Palmetto offers a comprehensive benefits package—including unlimited PTO, medical, dental, and vision coverage, paid parental leave, retirement plans, and more—so you can have it all both personally and professionally. Palmetto prioritizes people, planet, and profit—backed by a culture that values collaboration, impact, and balance. Join us in building a brighter, cleaner world. Location This position will be based remotely in the United States. Summary of Role The Senior Salesforce Product Manager role will drive the continued development of Palmetto's Salesforce platform in alignment with Palmetto’s business needs and objectives. The Salesforce Product Manager owns the product strategy, roadmap, and weekly sprint priorities for Palmetto’s Salesforce team by serving as the primary business liaison and subject matter expert on the platform’s ever-evolving features and capabilities. The Salesforce Product Manager will also consult with other Product teams regularly to align on cross-product priorities. Strategic & Tactical Key Responsibilities of the Salesforce Product Manager: • Understand Palmetto’s business processes and organizational priorities, • Proactively engage with stakeholders regularly to understand their evolving needs, • Manages technical SFDC lead and delivery team, • Proactively builds reporting to support business operations, as well as track sprint delivery and progress of the SFDC delivery team(s), • Develop, maintain, and communicate the Salesforce product’s vision and roadmap, • Establish and track progress against evolving business initiatives for the Salesforce team, • Manage, prioritize, and refine User Stories for the Salesforce product backlog, • Work closely with peers in your department to ensure that your projects and initiatives align with the priorities of their related systems i.e. accounting and financial systems, • Lead Salesforce product roadmap and sprint planning meetings with the Salesforce development team, • Lead solutioning conversations and technologies for products that live within or touch the Salesforce system, • Facilitate daily standups with the Salesforce development team, • Engage with business stakeholders and end-users to resolve impediments to Product development as they arise, • Manage end-user testing, communications, release management, and roll-out plan for new Product feature releases, • Align with other Palmetto Product Owners when needed to maintain cross-product alignment, • Manage MANY priorities across the org and drive the strategic vision and implementation of Salesforce enhancements to support Palmetto’s growth and business needs, • Very strong technical foundational knowledge and understanding of the Salesforce platform and various clouds (Sales, Service, Field Service Lightning, etc.) Qualifications • 3+ years of experience at a technology company or consulting firm, • 5+ years of experience working in an Agile development environment and participating in Agile ceremonies, • Ability to manage many competing priorities and complex projects, • Salesforce certifications highly preferred (consultant, administrator, etc.), • 3+ years of experience working with middleware for Salesforce (BOOMI, Tray.IO, or other) along with DevOps tools (Gearset or other), • Experience translating business needs into strong user stories/requirements for new product features, • Technical aptitude and expertise in the Salesforce platform as well as other applications commonly integrated with Salesforce, • Excellent organizational and project management skills; can manage priorities and dependencies across teams, • Excellent communication skills with experience translating technical concepts to non-technical audiences, • Strong leadership skills rooted in high EQ, with an ability to rally cross-functional teams towards demanding goals, • Is regarded as a subject matter expert in Salesforce; can set up working agreements with other teams on how to use, engage and request updates to their service., • Has strong alignment to the Palmetto mission of building the green energy future, and examples of working within Palmetto core values:, • Customer Mindfulness: we are conscientious of and empathetic towards the needs of our customers., • Inclusion & Diversity: We are steadfast in our commitment to the advancement of inclusion and diversity of our people, ideas, thoughts, and acts., • Rituals: We create practices that keep us disciplined in the pursuit of our goals, • Longevity: We build for the future, • Happiness: We encourage employees to focus on their well being, • Openness: We provide complete transparency to our colleagues, even when it is uncomfortable. Employment is contingent upon the successful completion of a background check. Employment is contingent upon the successful completion of a background check. Equal Employment Opportunity Palmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law. For more about our Privacy Policy, visit: ___

Description Title: Senior Lender Employee Status: Full Time Salary: Grade 5 Starting range of $81,200 – $101,500 | Chicago Reports to: Managing Director of Lending, Chicago Department: Capital Solutions Location: Chicago, IL Hybrid: In office: T/W | WFH: M/Th/F Department Function: Capital is a critical resource that’s often beyond the reach of nonprofits serving communities with limited resources. IFF works hard to change that. For more than 30 years, IFF has specialized in flexible lending products that help nonprofits achieve their growth goals and best serve their communities. IFF’s clients include human services agencies, supportive housing providers, schools, health clinics, arts organizations, community centers and a full spectrum of other nonprofit organizations. Racial inequality in property values still exists today. IFF takes a different approach to underwriting that isn’t limited by appraisals, but instead is informed by a deep understanding of nonprofit operations and the importance of nonprofit facilities to communities. IFF provides lending to our clients uniquely designed to serve nonprofits with no appraisals on commercial projects, as low as five percent up front, and long-term loans with no prepayment penalties. Loans can be used for acquisition, facility improvement, equipment and vehicles, and affordable housing. Capital Solutions is part of IFF’s Core Business Solutions which is a cross-cutting team that sits at the nexus of nonprofits, communities, and IFF technical knowledge. The group provides thought leadership and expertise to drive corporate strategy across markets. The primary business units in Core Business Solutions are Capital Solutions, Real Estate Solutions, Community Development Solutions, Home First, Legal and Compliance. The Organization IFF is a mission-driven lender, real estate consultant, and developer that helps communities thrive. Key to our success has been a deep sense of purpose, a broad perspective, and a relentless focus on achieving positive results. Across the Midwest we help clients from every sector, including human service agencies, health centers, schools, affordable housing developers, and healthy food grocery operators. Staff contribute extensive business experience and an unrivaled connection to the mission of IFF to the clients we serve. Equity, Diversity, and Inclusion Partnering to create thriving communities is at the heart of everything we do. We leverage knowledge, capital, and resources to advance equitable and transformational outcomes in under-resourced communities, guided by our commitment to be an inclusive, anti-racist and anti-oppressive institution that honors communities as asset-rich and as experts in their own stories. Basic Job Function Responsible for supporting the loan origination process by analyzing applicant financial, project and management capacity and preparing loan recommendations. Work closely with lenders across all IFF sectors and states on loan opportunities to determine long-term fit with IFF mission and credit requirements. Manages and maintains database information with responsibility for data integrity. IFF is looking for candidates with a commitment to the work we do who can demonstrate their creativity, diligence, enthusiasm, growth-mindset, thoughtfulness, and passion to make meaningful change in the areas of economic and racial justice. Requirements Core Responsibilities: 1. Primary borrower relationship manager for assigned region’s lending activities. Responsible for sourcing, underwriting, seeking approval, and facilitating the closing and monitoring of loans, including those requiring complex structuring. • Responsible for guiding prospective borrowers through the loan application, approval and closing process, • Screens projects for alignment with IFF and department goals. Evaluates loan requests, including the agency's financial condition and projections, site analysis and building plans, operating plans, potential risks and other relevant data to support a recommendation of whether or not to make a loan. Follow up as necessary with agency and others to obtain additional information., • Coordinating as necessary with the Chief Credit Officer, underwrite, structure, package and present loan recommendations for approval to loan committees. Document terms and conditions and issue commitment letter., • Provide technical assistance on financing and financial systems to improve capacity of applicants and borrowers., • Support IFF’s Customer Relationship Management database with data input to ensure that accurate and comprehensive information on all aspects of loan program is readily available, from initial contact through project closing and long-term monitoring. Contribute quantitative and narrative materials for fund raising applications and required reporting., • Establish closing requirements and work with IFF Closing and Escrow Services team, borrower, attorneys, and others to facilitate closing process in timely and efficient manner., • Work with the Portfolio Management team to support post-close monitoring including customer check-ins or site visits as required. Coordinate customer relationship management with Portfolio Management and support effective relationship communications. 2. Lead loan business development efforts to build and maintain a strong loan pipeline. Work with Marketing to implement appropriate outreach strategies, business development and sales activities. • Develop and pursue business leads from existing network of customers, contact with agencies and market influencers, community leaders and funders and follow up with generated leads, • Respond in a timely manner to inquiries from prospective borrowers, providing information regarding IFF lending programs, assessing loan readiness, and assisting as necessary to prepare loan submissions and related paperwork, • Conduct in-person and virtual presentations or workshops for customers and prospective borrowers as arranged and scheduled with the Managing Director of Lending or in coordination with other partners 3. Participate with other Capital Solutions staff to research, develop, and improve lending programs, policies and procedures, marketing materials, application forms, tracking procedures, program goals, and general communications., 4. Maintain required job knowledge, skills and core professional competencies. Attend and participate in required educational programs and staff meetings, 5. Demonstrates a commitment to equity, diversity, and inclusion. Promotes an environment of empathy and respect, ensures the inclusion of all team members, and will actively engage in EDI events and learning opportunities., 6. Perform other projects as assigned. Performance Measures: 1. Achievement of lending and program goals., 2. Complete, accurate, and thoughtful analysis for thorough understanding of underwriting and lending issues on all loan applications and portfolio and risk assessment reports., 3. Achievement of portfolio outreach and increasing the profile and visibility of IFF across the region., 4. Solutions to identified issues and challenges relating to loan program implementation., 5. Achievement of department lending and program goals in region., 6. Cultivates a culture of openness in information sharing. Encourages open communication, cooperation, and the sharing of knowledge., 7. Models personal accountability that promotes ownership and engagement., 8. Builds and maintains effective working relationships with colleagues, peers and team members., 9. Values and supports differences in others, contributing to an inclusive work environment. Demonstrates the ability and willingness to communicate effectively with people of diverse backgrounds and experiences to create a collaborative, collegial, and caring community., 10. High level of satisfaction with both internal colleagues and external contacts. Position Qualifications: Education: Bachelor’s Degree or equivalent combination of education and/or experience required, preferably in business, accounting, or finance. Previous Experience: • Seven years of experience in banking, finance, or real estate finance, • Demonstrated competence in commercial lending terminology and credit and financial statement analysis Additional Requirements: Occasional evening and weekend work. Standard Benefits: • Medical, dental, and vision insurance, • Paid time off, • 401(k) retirement plan with employer contribution, • Life Insurance, • Hybrid workplace, • Professional development stipend, • Wellness programs, • Employee assistance, • Referral Bonuses IFF does not offer the following: • relocation package, • 100% remote, • provide sponsorship to applicants who require or will require a work permit. Check off only some boxes in the requirements listed above. Studies have shown that marginalized communities - such as women, LGBTQ+ and people of color - are less likely to apply to jobs unless they meet every qualification. So, if you're excited about this role, we encourage you to apply. Application Instructions: Please visit the Careers section of our website to apply online. IFF values equity, diversity, and inclusion as part of its mission to strengthen nonprofits and the communities they serve. IFF is an equal opportunity employer and is committed to building and maintaining a culturally diverse workplace that is free of discrimination and harassment of any kind. We encourage women, minorities, individuals with disabilities and veterans to apply. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate.

ROLE: Director, Finance & Operations LOCATION: Remote POSITION TYPE: Exempt, Full-time TRAVEL REQUIREMENT: 5% START DATE: ASAP REPORTS TO: Chief of Staff and Strategy ROLE OVERVIEW Democrats for Education Reform (DFER) is seeking a Director of Finance & Operations to direct and oversee the integrated management of all organizational aspects related to the operational infrastructure, finance and accounting, and human resources functions for our multi-entity organization, which includes a 501(c)(3), 501(c)(4), and Political Action Committee (PAC). This includes direct responsibility for accounting, finance, cash flow, budgeting, internal and external audits, and legal and management reporting. This role is a key strategic partner to the executive team, providing the financial insight necessary to advance the organization's mission. You will: • Lead efforts to manage the organization's financial resources, supporting its commitment to advancing its mission through strategic fiscal planning, strong financial reporting and analysis., • Sustain robust financial systems and internal controls to safeguard assets, ensure compliance, and provide accurate and timely financial data to support strategic decision-making., • Provide strategic financial guidance and support to the executive leadership team, department heads, and program staff on budgeting, forecasting, and fiscal management., • Lead the annual audit and 990 preparation process, serving as the primary liaison with external auditors., • Sustain organizational operations, including IT hardware and technology tools, along with contract management., • Lead all aspects of human resources, including benefits, compensation strategy, recruitment, hiring, onboarding, offboarding, investigations, maintaining and implementing policies., • Manage a team of staff and consultants: FT staff accountant (1), PT HR Director (1), PT HR Manager (1), along with various consultants (example: external auditors, IT consultant). WHO WE ARE Democrats for Education Reform (DFER) is a national political organization that supports elected Democrats and candidates for office who seek to expand policies and practices that work well for America’s students and confront those that do not. We prioritize students and families, especially low-income students and students of color who should be better served by our country’s public education system. DFER partner Education Reform Now Advocacy (ERNA) is an advocacy group that advances education reform measures through empowering community leaders to support our legislative and political advocacy work. ERNA keeps constant pressure on legislators to champion high-quality public education. DFER partner Education Reform Now (ERN) is a nonpartisan think tank that promotes increased resources and innovative reforms in K-12 public education, particularly for students of color and students from low-income families. WHAT WE DO 1. Support for Forward-Thinking Education Leaders — In an approach that is markedly different from our peers and partners in the field, DFER engages directly with candidates and elected officials to empower them to advocate for education policies that focus foremost on serving students. Our partner organization, Education Reform Now, does work that involves policy research, analysis and education that helps policy makers at all levels understand complex education issues and make informed decisions., 2. Informing the Education Debate — Our coalition work reflects the breadth of our policy priorities. We work collaboratively with organizations and our community networks to create an education system that serves and is held accountable to all students and families., 3. Targeted Interventions and Rapid Response — DFER’s reach, from the most local district relationships to state and federal policymakers, enables us to respond quickly to the changing landscape and policy trends. Activities vary significantly from project to project and may include training, policy analysis, public engagement, electoral and issue advocacy, and policy guidance for elected officials and local advocates. KEY RESPONSIBILITIES Strategic Financial Partnership • Act as a strategic partner by developing and delivering forward-thinking, usable financial reporting and dashboards that translate complex data into actionable insights for program, development, and advocacy staff., • Continuously evaluate the status of short and long-term strategic financial objectives and provide advice on the financial implications of business activities., • Provide timely and accurate analysis of budgets, financial trends and forecasts., • Establish and maintain strong relationships with senior executives so as to identify their needs and provide responsive reporting and financial strategies., • Manage cash flow and forecasting; optimize the handling of banking relationships and initiate appropriate strategies to enhance cash positions. Multi-Entity Financial Management, Accounting, and Controls • Ensure that effective internal controls are in place and ensure a safeguarding of assets, compliance with GAAP and applicable federal, state and local regulatory laws and rules for financial and tax reporting., • Maintain a cost sharing allocation model to accurately distribute costs across the entities; ensure proper implementation of cost share and grant agreements; establish processes to monitor the program activity for compliance with grant agreements., • Maintain separate financial records for each entity while producing consolidated financial statements for organizational leadership and the Board., • Manage intercompany transactions, allocations, cash settlements and transfers, ensuring they are properly documented and comply with all legal restrictions., • Ensure the timely and accurate processing of accounts payable, accounts receivable, payroll, and support the Development team with grants administration., • Ensure cash flow is appropriate for the organization’s operations for national, the states and projects (including fiscal sponsors)., • Partner with external auditors to execute the annual audit process and prepare and file all required regulatory reports, including Form 990, Form 990-T, Form 1120-POL, and state charity and PAC reports in a timely and accurate manner., • Evaluate, implement, and manage financial systems and software (such as Netsuite) to enhance operational efficiency. Multi-Entity Budget & Management Reporting • Manage processes for financial forecasting, reporting, including leading the annual organization budgeting and planning process, • Prepare monthly financial statements, financial packages, and other informational reports/analysis., • Monitor financial performance against budget, analyze variances, and provide actionable insights to support national departments, state chapters, and special projects., • Provide financial data and analysis to support grant proposals and donor reports for the Development team and to ensure programmatic compliance. Business Operations Management • Oversee the organization's IT infrastructure, including hardware, software, and cloud-based technology tools., • Manage business insurance, contracts, and other operational compliance requirements (office leases, co-working agreements, vendor contracts)., • Ensure cross-functional collaboration by partnering closely with other departments to streamline processes, implement organization-wide best practices, and ensure operational support for mission delivery. Human Resources • Lead all aspects of recruitment, hiring, onboarding, professional development, and offboarding processes., • Administer and continuously evaluate the employee benefits program, including its compensation strategy., • Maintain, update, and implement the Employee Handbook and all HR policies. Ensure policies are communicated effectively and applied consistently., • Serve as a trusted resource for staff and managers. Conduct confidential investigations when necessary and provide guidance on performance management and conflict resolution. The ideal candidate will possess the following qualifications and skills: • Bachelor’s degree in Accounting, CPA certification desirable., • 7+ years of progressive financial and operations leadership roles, with at least 3-5 years in a multi-entity nonprofit environment, managing budgets over $10 million, and extensive experience with intercompany transactions., • Must have direct, hands-on experience managing both HR functions (benefits, compensation, employee relations, compliance) and IT/operations (technology infrastructure, vendor management, facilities)., • An experienced people manager, • Proven experience leading annual audits., • Proficiency with NetSuite accounting software., • Proficiency with Paylocity HCM software., • Strong interpersonal skills and the ability to translate complex financial information for all levels of comprehension., • Commitment to Equity: A demonstrated commitment to advancing educational equity and excellence for all students. COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION Democrats for Education Reform welcomes applications from all, and strongly encourages women, people of color, people with disabilities, immigrants, refugees & LGBTQ people to apply for this position. We are committed to maximizing the diversity of our organization and recruiting a team that reflects the diversity of the students we serve. Applicants must be legally authorized to work for any employer in the United States and will be required to submit proof of eligibility. We are unable to sponsor or take over sponsorship of an employment visa at this time. COMPENSATION The base salary range for this position is $165,000 - $185,000. DFER is proud to offer excellent benefits: health, vision, and dental coverage; flexible spending plan; life insurance; short- and long-term disability insurance; 401K plan with a match plan; flexible spending/benefits plan; paid family leave; paid time off (vacation, sick time, floating holidays, and all National holidays).

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. ___ At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace. PagerDuty is seeking a Senior Product Manager, Incident Analysis to join our talented, customer-focused Incident Management team! As Senior Product Manager, you will report to the Director of Product for Incident Management, and partner closely with design, engineering, and go-to-market teams. You will define and deliver data-driven, user-centric experiences that transform incident data into opportunities for continuous improvement and operational excellence. This is an exciting opportunity to own and shape the roadmap for products trusted by some of the world’s top DevOps, SRE, and digital operations teams. The ideal candidate thrives at the intersection of analytics, DevOps, and user experience—and is passionate about driving better business outcomes from operational data. Important note: While this role is posted as remote, candidates who are located near one of our hub locations (San Francisco, Atlanta, or Toronto) will be given preference. KEY RESPONSIBILITIES • Lead the development and execution of roadmap for Incident Analysis products, delivering meaningful outcomes for users and business., • Drive end-to-end product lifecycle, from needs discovery through launch and iteration, with a focus on data-driven insights., • Collaborate with design and engineering to deliver intuitive, seamless user experiences that drive adoption and demonstrable learning., • Engage with customers and cross-functional partners to deeply understand user needs, pain points, and emerging opportunities., • Track and analyze product performance, iterating on features to maximize user value and business impact. BASIC QUALIFICATIONS • 5+ years’ experience in product management for B2B SaaS, DevOps, or data-analytics platforms—or equivalent degree or experience., • Demonstrated fluency with data analysis or analytics products (telemetry, observability, post-incident review)., • Proven success shipping features focused on workflow automation or operational improvement., • Experience collaborating with cross-functional teams (engineering, design, sales, customer success)., • Must be currently authorized to work in the United States on a full-time basis. PREFERRED QUALIFICATIONS • Familiarity with the incident management lifecycle or operational reliability in cloud-native environments., • Direct experience with DevOps, SRE, or related tooling in a SaaS or modern infra context., • Exposure to ML/AI-driven insights or advanced analytics tools (e.g., Tableau, Looker, Splunk)., • Demonstrated passion for user experience and continuous product improvement., • Results-oriented, intellectually curious, and collaborative. The base salary range for this position is 161,000 - 271,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for ___! Where we work PagerDuty operates a hybrid work model with ___ in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role. How we work ___ guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our ___. Your package may include: • Competitive salary, • Comprehensive benefits package, • Flexible work arrangements, • Company equity*, • ESPP (Employee Stock Purchase Program)*, • Retirement or pension plan*, • Generous paid vacation time, • Paid holidays and sick leave, • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO, • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*, • Paid volunteer time off: 20 hours per year, • Company-wide hack weeks, • Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our ___ and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's . PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Forbes is an iconic global media brand that has symbolized success for over a century. Fueled by journalism that informs and inspires, Forbes spotlights the doers and doings shaping industries, achieving success and making an impact on the world. Forbes connects and convenes the most influential communities ranging from billionaires, business leaders and rising entrepreneurs to creators and innovators. The Forbes brand reaches more than 140 million people monthly worldwide through its trusted journalism, signature ForbesLive events and 49 licensed local editions in 81 countries. We are seeking a Group Product Manager, Audience Experience & Growth to lead high-impact initiatives that drive audience engagement, retention, and growth across Forbes.com. This is a remote role. In this position, you will own the end-to-end reader experience across core page templates and interactions, with a focus on evolving front-end experiences that meaningfully influence how audiences discover, consume, and return to Forbes content. You will collaborate closely with Product, Engineering, Product Design, Editorial, Audience Development, Business Intelligence, Consumer Revenue, and Advertising teams to deliver scalable experiences that support both audience growth and business outcomes. This is a highly cross-functional leadership role with the opportunity to expand scope and influence as Forbes continues to evolve its digital platforms. This role offers a rare opportunity to shape the future of a globally recognized media brand at massive scale—owning foundational experiences used by millions of readers each day, while helping define how a modern publisher grows, monetizes, and connects with its audience in a rapidly changing digital landscape. Responsibilities • Own the product vision for the ___ sitewide experience, driving audience growth and engagement across core templates (homepage, articles, landers) and off-site channels including Push and Apple News., • Drive audience growth and engagement by improving key metrics such as time spent, recirculation, return frequency, and depth of engagement., • Lead testing and iteration to optimize user experience, performance, and conversion across high-impact surfaces., • Partner across Product, Engineering, Product Design to deliver scalable, accessible, and performant front-end experiences, balancing speed, quality, and technical constraints., • Collaborate with Editorial, Audience Development, Consumer Revenue, and Advertising teams to align product initiatives with audience growth goals and evolving discovery patterns., • Design and evolve audience experiences with an understanding of monetization models, ensuring page layouts and interactions balance user value, performance, and revenue outcomes while maintaining editorial integrity., • Identify and launch new formats, modules, and experiences that unlock incremental audience and revenue growth., • Partner closely with Business Intelligence to define success metrics and KPIs, using insights to inform prioritization, experimentation, and roadmap decisions., • Communicate performance, learnings, and product strategy to senior stakeholders., • Act as a senior product leader across initiatives, driving alignment and execution across cross-functional teams and mentoring other product managers as opportunities arise, with potential to take on formal people leadership responsibilities over time. The Ideal Candidate • 6–8 years of product management experience, with ownership of consumer-facing digital products at scale., • Proven ability to drive audience engagement, retention, and growth through product- and experience-led initiatives., • Strong experience partnering with Product, Engineering, and Product Design on front-end or user experience–focused products., • Demonstrated success working cross-functionally with editorial/content, data, and business stakeholders., • Data-informed decision-maker with experience using experimentation, metrics, and insights to guide prioritization., • Excellent communication and stakeholder management skills, with the ability to influence across teams and levels. Plus • Experience in digital media, publishing, or other content-driven platforms., • Familiarity with monetization models such as advertising, subscriptions, or commerce, and how they intersect with user experience., • Experience collaborating with analytics or Business Intelligence teams to define and measure product success., • Comfort operating in fast-moving, highly visible environments with large, diverse audiences., • Passion for building audience-first products that balance editorial integrity, user value, and business outcomes. The annual base salary range for this role is $140,000 - $150,000 Forbes has estimated the compensation range set forth above in good faith. The compensation range is what we believe we will offer, and ultimately pay, a successful candidate. In determining this range, we consider the experience, level of education (if applicable to the role), knowledge, skills, and abilities required to be had by a successful candidate as well as the budget and the company’s pay rates, generally. This said, we may have to make changes to our compensation estimates and job descriptions from time to time and we expressly reserve the right to do so. Should we make any such changes, this advertisement will be revised to reflect such revisions. We encourage you to occasionally re-visit this advertisement to ensure that you are abreast of any changes. Thank you for your interest in joining Forbes! #LI-PM1 #LI-Remote Forbes aims to offer employees the flexibility they need in order to be successful. Some positions may require candidates to be based in a specific location for consideration while some roles may be fully remote (within the U.S.) if it aligns with the needs of the position. This position is only open to candidates residing in California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Maine, Maryland, Massachusetts, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, & Washington. Due to business operations and compliance requirements, we are unable to consider applicants based outside these states at this time. Forbes is an equal opportunity employer.

It's a new day with a new opportunity at 8am! About the role: We are seeking an exceptional Senior Product Manager to join 8am’s specialty legal practice management group. In this role, you will leverage artificial intelligence and automation to transform how attorneys in specialized practice areas such as Immigration and Personal Injury manage cases from initial client intake through resolution, delivering greater clarity, organization, and efficiency in their daily work. This is a strategic and hands-on role, ideal for someone who can quickly develop a strong understanding of specialty legal workflows and attorney pain points, even without a legal background, by partnering closely with domain experts and subject matter specialists while leading product strategy, customer discovery, and cross-functional collaboration. As Senior Product Manager, you will drive product strategy for specialty-focused capabilities, including workflow automation, deadline tracking, case management, document handling, and client collaboration tools. You will lead cross-functional teams within an empowered team model, working in a triad partnership with a UX Designer and Tech Lead to deliver solutions that maximize case outcomes while minimizing administrative burden. The ideal candidate is passionate about creating customer value, learns new domains quickly, and has a track record of delivering AI-powered solutions that improve how people work. Experience in legal tech, regulatory environments, or other compliance-heavy industries is a plus; however, a willingness to deeply engage with the specialty legal space and advocate for practitioners is essential. About us: At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters. Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well! What you'll do: • Product Strategy & Leadership, • Develop a deep understanding of the specialty legal practice management market and the needs of attorneys, paralegals, and their clients. This includes research and quantitative data analysis to identify high-value opportunities that increase 8am's competitive advantage., • Lead collaborative discovery with your design and engineering partners to gain a deep understanding of customers' pain points. These may include complex case type management, form preparation and filing, tracking deadlines and expirations, collecting documents from clients, and coordinating with external agencies and parties. You will co-own the identification of problems, shaping of solutions, and delivery of outcomes., • Drive the strategy and vision for initiatives, defining business cases and ROI of automating routine processes, such as document intake, status tracking, deadline management, and client notifications., • Leverage an understanding of bringing AI-powered solutions to market by partnering with the AI infrastructure team to align roadmaps. This includes intelligent intake, document extraction, and workflow automation assistance., • Outcome-Driven Execution, • Drive continuous problem-solving through data analysis, user feedback, and outcome measurement that directly measure customer value and outcomes created, such as case cycle times, document processing time, and client satisfaction., • Lead cross-functional alignment around outcomes, ensuring product success is measured, progress is tracked, and corrective action is taken to reach goals., • Collaborate with Product Operations, Data Intelligence, and Analytics teams to establish proper measurement frameworks and dashboards., • Champion customer empathy while making strategic trade-offs when business and customer priorities conflict., • Cross-Functional Leadership & Influence, • Effectively influence, negotiate, and articulate strategy with stakeholders at all levels to build organizational alignment around your vision., • Collaborate with Product Marketing and GTM teams to develop commercialization strategies that optimize business outcomes and enhance customer value across solo practitioners, boutique firms, and high-volume practices., • Partner with Customer Success and GTM to drive adoption and change management, ensuring customers realize measurable efficiency gains and ROI from automated workflows., • Leverage AI to accelerate discovery, validation, and delivery cycles across the product team., • Understand and influence the 8am product vision and strategy across the organization. About you: • 6-8+ years of product management experience in B2B SaaS environments, with a track record of taking complex products to market, including CRM management, CRM automation, and AI initiatives, in high-growth, scaling organizations., • Demonstrated ability to learn complex domains quickly and become an effective advocate for users in specialized or technical fields. Experience in legal tech, regulatory technology, compliance software, or other industries with complex workflows and regulatory requirements is a plus., • Strong experience in customer discovery methodologies, with demonstrated ability to synthesize qualitative and quantitative insights into actionable product strategies., • Significant hands-on experience in discovering and delivering technology products collaboratively with UX designers and engineers., • Proven experience leading cross-functional initiatives without formal authority, with the ability to influence and align senior stakeholders., • Strategic mindset with the ability to identify, create, and deliver growth initiatives in ambiguous environments., • Business acumen with the ability to build business cases and prioritize customer needs within a business context., • Strong analytical and communication skills. You should be able to develop clear, testable hypotheses and communicate complex strategies clearly to technical and non-technical audiences., • Experience with agile development methodologies and modern product tools (Jira, Confluence, Figma, analytics platforms)., • Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation. Preferred Qualifications: • Experience in Legal B2B SaaS or legal technology products., • Deep familiarity with specialty legal practice workflows, including case management, document preparation, compliance requirements, and agency or court interactions. Additional Information The annual salary range for this position is $140,000 to $160,000. The salary range for performing this role outside of the US / Austin / California may differ. 8am is committed to offering competitive, fair and commensurate compensation and has provided an estimated pay range for this role. Actual compensation may vary based on job-related knowledge, skills, experience and education. Why 8am: At 8am, our culture is shaped by the people who bring it to life every day. Together, we build a company rooted in continuous learning, genuine community, holistic wellness, and meaningful engagement—values that empower us as individuals and unite us as a team. Our culture is grounded in our core values: Work Smart, Win Fast; Outshine Ordinary, and We Find a Way. These values drive how we serve our customers and work with each other in a collaborative, inspiring, and empowering environment, every day. Here’s how we support our 8Team: • Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees., • Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members., • Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents., • Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching., • Learning and Development: Continuous learning through ___, leadership programs, professional development funds, and individually focused talent development., • Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually)., • Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform. At 8am, we don’t just offer benefits - we create an environment where people can thrive, grow, and make a real impact every day. Diversity, equity & inclusion at 8am: At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach. Security advisory: Our hiring teams at 8am are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology. As such, our Talent Acquisition Team only follows legitimate hiring practices. We will always communicate with our candidates using emails with the 8am domain and will never ask for sensitive/personal data during the application process. All interviews take place over phone call, Zoom/Google Meet or in person. All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.

About Toptal Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the ___. We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold. Job Summary Our Product team builds and scales Toptal’s platform and products, working closely with our Operations and Engineering teams to support the organization’s growth. We embrace a data-focused approach to ensure each initiative on our product roadmap delivers a meaningful impact on our business and users. Our innovative technology platform enables us to deliver on-demand talent, without losing a human touch. Are you a customer-centric Senior Product Manager with a proven track record of taking ownership and delivering results in a fast-paced, dynamic environment? We’re looking for a self-starting Senior Product Manager to drive innovation at Toptal by building and scaling AI-driven products that expand the breadth and depth of our product and service offering. As a Senior Product Manager, you will lead a team of engineers while working cross-functionally with Engineering, Design, and other Product Managers to define, build, and launch mission-critical initiatives built on Toptal’s AI platform. We need someone to drive end-to-end product discovery and delivery, using user research, data, and cross-functional collaboration to identify new opportunities and deliver impactful solutions. If you have a knack for building high-quality, extremely impactful products, we want you on our team! This is a remote position. Resumes and communication must be submitted in English. Responsibilities: The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills. · Own and lead all aspects of an established agile team, including backlog grooming, prioritization, and cross-functional coordination, with a focus on delivering AI-driven product capabilities.· Translate AI platform capabilities into customer-facing, talent-facing, and internal product experiences that deliver measurable business value.· Responsible for defining the scope of new product features and ongoing feature improvements.· Write and prioritize user stories and define acceptance criteria.· Establish and maintain a high level of credibility with internal and external partners.· Break down complex problems and use data, analytics, and user research to inform product direction and validate AI-driven solutions.· Track progress, assess risks, coordinate delivery, and actively communicate contingency and mitigation plans for the team.· Run various ad-hoc research and business analyses to assess opportunities and risks.· Take ownership of identifying and solving complex product challenges that align with both short-term goals and long-term strategic initiatives. In the first week, expect to: · Onboard and integrate into Toptal while independently starting to study and learn the Toptal product suite.· Become acquainted with your product area, the product goals, and those you will partner with. In the first month, expect to: · Work cross-functionally and with other Product Managers to organize and prioritize your high-level roadmap and backlog.· Start collaborating closely with your development team.· Takeover all in-flight and planned initiatives. In the first three months, expect to: · Own a product category, working collaboratively to complete quarterly planning and set objectives.· While exercising discretion and independent judgment, launch AI-driven features that deliver measurable business impact.· Be fully embedded into and own a development team.· Monitor and measure the success of your initiatives against company goals.· Continuously improve the team’s processes through meaningful contributions. In the first six months, expect to: · Work alongside other Product Managers to discover new product opportunities for your backlog.· Develop a repeatable model for delivering upon our roadmap initiatives.· Work across the Product team to measure and refine the roadmap, backlog, and processes to make improvements over time.· Constantly re-evaluate your roadmap’s alignment with the strategic goals of the business, adjusting where necessary. In the first year, expect to: · Deliver your roadmap priorities and promises.· Ensure your team has an incredible record of building impactful products in a timely and elegant fashion.· Work cross-functionally to scale your team to meet the growing needs of our business and our users. Qualifications and Job Requirements: · Bachelor’s degree is required, preferably in a technical discipline.· At least 3 years of proven software product management experience.· Proven ability to lead products end-to-end from early discovery and zero-to-one development through launch, iteration, and scale, even in ambiguous environments.· Proven experience managing the development and launch of mobile, desktop, and web applications across the full product lifecycle is a plus.· Knowledge of AI product development processes and best practices.· Experience designing, launching, and iterating on AI-driven product features and workflows that deliver measurable business outcomes.· Experience designing and launching AI-powered product features that improved engagement, efficiency, and measurable business outcomes.· Experience building and orchestrating intelligent workflows by connecting systems and automation tools to solve problems at scale.· Experience with third-party system integrations is a plus.· Comfortable working with SQL or spreadsheets to analyze data, as well as conducting research with internal and external users.· Strong expertise in using data to make decisions with a variety of tools and methodologies to gather and synthesize information.· Ability to creatively craft solutions through data and a customer-centric approach.· Ability to build wireframes and mockups, with an aptitude for keeping things simple.· Be meticulous and have a high bar for quality when writing user stories, reviewing designs, brainstorming technical approaches, and testing a feature before it is released.· Be humble, willing to learn, and do whatever is needed to help us accomplish our goals.· Experience using agile development methodologies with globally distributed teams and the ability to keep up with a fast-paced and global company.· Outstanding written and verbal communication skills.· Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.· You thrive in environments where you are empowered to lead by doing, working directly with users, data, and your team to make progress and drive results.· You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do. Essential Job Functions · Regularly and reliably attend scheduled virtual team meetings on camera.· Work independently with minimal supervision.· Use all required digital collaboration tools.· Prioritize and self-manage workflows and deadlines. US FLSA Classification: Full-Time/ExemptFor candidates who meet the qualifications and job requirements listed above, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.Applications are accepted on an ongoing basis. In the US, Toptal’s benefit offerings include participation in a 401(k) retirement plan; medical, dental, and vision health insurance plans; basic life insurance coverage and short-term and long-term disability coverage; access to flexible spending, dependent care, and health savings accounts; access to telehealth virtual doctors; an employee assistance program; and flexible paid time off.

___is an innovative medical claims repricing service provider, helping employers achieve maximum health plan savings with minimum noise. We tailor our services to each client’s needs, providing everything from individual specialty claims repricing, to full plan replacement as a high-performance, open-access network alternative. Point C is seeking a detail-oriented and strategic Product Owner to support the delivery of innovative solutions within the healthcare cost containment space. This role will drive product vision, backlog management, and execution in a fast-paced Agile environment. The ideal candidate has strong hands-on JIRA experience, excels at translating business needs into clearly defined user stories, and can effectively partner with engineering, QA, operations, and compliance teams. Experience in medical cost containment and/or Out-of-Network (OON) pricing is strongly preferred. * Own and manage the product backlog in JIRA, prioritizing features, enhancements, and defects aligned to business value and strategic objectives * Write clear, concise user stories with measurable acceptance criteria to guide engineering and QA teams * Collaborate with cross-functional stakeholders (clients, operations, compliance, engineering, QA, leadership) to gather, refine, and document requirements * Lead sprint planning, backlog grooming, sprint reviews, and related Agile ceremonies * Define product roadmap and release plans in alignment with business and regulatory priorities * Ensure delivered features meet business objectives, operational needs, and healthcare regulatory requirements * Analyze workflows to identify opportunities for automation, optimization, and efficiency improvements * Partner with QA to validate acceptance criteria and ensure high-quality product releases * Track metrics, risks, and delivery progress; provide clear status updates to leadership and stakeholders * 3–7+ years of experience as a Product Owner, Business Analyst, or Product Manager in an Agile environment * Strong hands-on experience with JIRA, including backlog management, workflows, dashboards, and reporting * Demonstrated experience writing detailed user stories and acceptance criteria * Deep understanding of Agile/Scrum methodologies and sprint execution * Excellent communication, stakeholder management, and documentation skills * Ability to translate complex business requirements into clear technical deliverables * Experience in healthcare technology, healthcare operations, or regulated environments strongly preferred * Knowledge of medical cost containment and/or Out-of-Network (OON) pricing is a plus Individual compensation will be commensurate with the candidate's experience and qualifications. Certain roles may be eligible for additional compensation, including bonuses, and merit increases. Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role. Pay Transparency $90,000 - $115,000 USD Benefits: • Comprehensive medical, dental, vision, and life insurance coverage, • 401(k) retirement plan with employer match, • Health Savings Account (HSA) & Flexible Spending Accounts (FSAs) Paid time off (PTO) and disability leave • Employee Assistance Program (EAP) Equal Employment Opportunity: At Reliant, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Reliant Health Partners is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at ___. SmarterDx is seeking a Customer Success Manager who can help our customers thrive. In this role, you will ensure our health system clients have a positive experience with SmarterDx by developing deep relationships with clients, from hospital CFOs to Clinical Documentation Specialists to IT managers and beyond. You will collaborate with cross-functional teams to resolve customer issues, monitor the effectiveness of SmarterDx’s solution post go-live, and coordinate with our implementation team to launch new clients. This position requires exceptional project management, relationship-building, and communication skills. This role is fully remote within the US • Manage a portfolio of existing, “live” customers on the SmarterDx platform, • Develop deep relationships with customers at all levels, acting as the customer's trusted advisor, and providing guidance and knowledge to help them achieve their business objectives, • Be a key contributor to team tools, templates and processes, such as implementation plans, CS playbooks, and customer onboarding processes, • Lead hand-offs from Sales to CS, through implementation and go-live, • Coordinate with internal teams to resolve customer issues, access additional resources, and facilitate the solutions needed by customers, • Monitor client performance, report on financial impact to customer executives, drive product expansion, and work with sales to execute renewals, • Identify actionable insights by combining your understanding of customer needs, revenue cycle operations, and healthcare data, • Deliver customer feedback as a voice of the customer to internal teams, identifying customer needs, ideas, and challenges, and advocate for solutions and product enhancements, • Surface customer success stories, and help build a list of reference customers, • If necessary, coordinate implementation with clients and internal teams to ensure a successful launch, • 3-5+ years experience working in customer success or account management with hospital and/or health system clients, • Hospital revenue cycle experience is essential, • You take radical ownership over troubleshooting problems, • Capable of being both detail-oriented and a big picture thinker, and can tailor communications by appropriately zooming in or zooming out, • You are gracious, empathetic, and excellent in written and verbal communication, • You love to say “yes,” but you know how to say “no”, offer alternative solutions, and have difficult customer conversations in a respectful manner, • You thrive in ambiguous roles and can use critical thinking skills to “figure it out”, • You love variety and are able to wear multiple hats within the same or multiple projects: PM, CSM, trainer, process designer, QA, • Prior experience at a startup--especially as an early member of a new Customer Success team, • Experience using Jira to create and manage tasks and issues, • Strong experience with data analytics $120,000 - $140,000 salary #LI-Remote • Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan., • Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents., • Remote-First Team – Work from anywhere in the U.S., • Unlimited PTO & 10 Holidays – So you can relax and recharge., • 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Fidelity with a 4% match., • Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters., • Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

We are a healthcare technology company that provides platforms and solutions to improve the management and access of cost-effective pharmacy benefits. Our technology helps enterprise and partnership clients simplify their businesses and helps consumers save on prescriptions. As a leader in SaaS technology for healthcare, we offer innovative solutions with integrated intelligence on a single enterprise platform that connects the pharmacy ecosystem. With our expertise and modern, modular platform, our partners use real-time data to transform their business performance and optimize their innovative models in the marketplace. Position Summary: The Product Manager – Clinical & Authorization Platforms owns the strategy, roadmap, and execution of RxSense’s clinical rules infrastructure and prior authorization capabilities. This role is responsible for the platform functionality that enables clients to configure, operationalize, and scale their clinical policies and utilization management programs. RxSense serves enterprise PBMs and healthcare organizations that define their own clinical criteria. The Product Manager ensures those client-defined rules—such as prior authorization requirements, step therapy protocols, quantity limits, refill-too-soon controls, and specialty restrictions—are accurately translated into configurable system logic and efficient workflows within the RxSense platform. This role balances flexibility and standardization, ensuring the platform supports complex client configurations while maintaining performance, scalability, automation, and a high-quality provider and member experience. To Be Successful in This Role, the Ideal Candidate Will • Develop deep expertise in prior authorization, utilization management, and clinical edit frameworks., • Understand how PBM-defined clinical criteria must be operationalized within configurable systems., • Think holistically across adjudication engines, accumulators, benefit design, network configurations, and hierarchy-based (OCAG) inheritance models., • Translate client requirements into scalable product capabilities rather than one-off custom solutions., • Balance automation and human review workflows to optimize efficiency without compromising clinical controls., • Use performance data to continuously refine rule precision, reduce false positives, and minimize provider/member friction., • Demonstrate strong systems thinking, recognizing how clinical rules interact across the broader RxSense platform architecture. Expectations Clinical Rules Infrastructure Ownership • Own the end-to-end clinical rules framework within the platform., • Ensure accurate implementation of client-defined clinical criteria into configurable system logic., • Design scalable configuration models that support multiple enterprise clients without degrading performance., • Maintain consistency between formulary integration, clinical edits, and authorization workflows. Authorization Workflow Strategy • Lead the evolution of electronic PA submission, review, approval/denial, exception, and appeals processes., • Improve authorization turnaround times and automation rates., • Ensure determination messaging is clear, actionable, and configurable to meet client needs. Platform Governance & Quality • Maintain traceability between client requirements, system configuration, and adjudication outcomes., • Partner with internal clinical SMEs and client stakeholders to implement updates tied to drug launches, safety changes, and rule adjustments., • Define and monitor KPIs that measure workflow efficiency, automation, and rule effectiveness. Product Leadership & Execution • Own and prioritize the clinical platform backlog based on enterprise scalability, client impact, and operational value., • Develop detailed feature specifications with measurable outcomes and acceptance criteria., • Collaborate closely with engineering, architecture, clinical SMEs, operations, and commercial teams., • Support client implementations and platform rollouts tied to clinical functionality. Desired Skills & Experience • 4+ years of experience in a PBM, health plan, or healthcare technology environment with direct exposure to prior authorization and utilization management workflows., • 4+ years working within agile product teams, healthcare operations, or related environments., • Experience working with clinical rules engines, decision support systems, or authorization platforms., • Strong understanding of how clinical criteria are operationalized within adjudication and workflow systems., • Familiarity with ePA standards and healthcare interoperability (e.g., NCPDP SCRIPT, FHIR)., • Experience operating within agile product environments and managing roadmaps/backlogs in JIRA (or similar tools)., • Proven ability to communicate effectively across engineering, clinical, operational, and executive stakeholders., • Strategic mindset with the ability to connect platform capabilities to client needs and business growth objectives. Salary Range: 100,000 - 149,000 RxSense believes that a diverse workforce is a more talented and productive workforce. As such, we are an Equal Opportunity and Affirmative Action employer. Our recruitment process is free from discriminatory hiring practices and all qualified applicants are considered for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity, ancestry, age, or national origin. Neither will qualified applicants be discriminated against on the basis of disability or protected veteran status. We believe in the strength of the collaboration, creativity and sense of community a diverse workforce brings.

As Marqeta's Product Manager for Business Systems, you'll lead the vision and development of our Salesforce platform, working closely with teams across Sales, Legal, Risk, Compliance, and Customer Support. You'll create a roadmap that streamlines processes, boosts productivity, and takes advantage of AI-powered features to make life easier for both our internal teams and customers. You'll also evaluate solutions both within and outside Salesforce, while partnering with our data teams to keep everything organized and accurate. We're looking for someone who loves working with people at all levels and can translate complex technical concepts into simple terms. You'll balance day-to-day maintenance with exciting new projects, keep our documentation up to date, and work with engineers to implement smart solutions using agile practices. Your work will have real impact—improving customer experiences, supporting company-wide goals, and helping our teams work more efficiently. We work ___. This role can be performed remotely in the United States, only in one of our Premium or National locations, which you can review ___. The Impact You’ll Have • Contribute to the development and execute key features on the Business Systems Roadmap in partnership with EM and other Product Managers., • Innovate, automate and define scalable solutions with a focus on exceptional external customer experience, internal user experience and data integrity, • Collaborate with the Salesforce engineering team to write detailed user stories and functional requirements., • Partner with internal operations teams (GTM, Risk, Finance, Risk and Cardholder support) to ensure systems are compliant, • Participate in daily standups and perform stakeholder demos Who You Are • 3+ years of product management experience, with demonstrated ability to own product vision, build strategic roadmaps, and drive execution from concept to delivery, • Hands-on experience with Salesforce Service Cloud and Community Portals, including strong working knowledge of Salesforce objects, data models, relationships, and configuration best practices, • Proven track record managing complex, multi-phase projects in Agile/Scrum environments, with ability to balance competing priorities and deliver iterative value, • Experience designing and implementing integrations between Salesforce and other SaaS platforms, understanding API connections, data flows, and system dependencies, • Strong technical documentation and knowledge management skills, with ability to create and maintain clear documentation for stakeholders at all technical levels, • Excellent communication skills with ability to translate business requirements into technical solutions and explain complex concepts in simple, accessible terms Nice-To-Haves • Salesforce Administrator Certification, • Salesforce Service or Sales Cloud Consultant Certification, • Salesforce integrations experience Your Manager • Faraz Fazel - Lead Product Manager Typical Process • Application Submission, • Recruiter phone call, • Hiring manager video call, • Virtual “Onsite” consisting of 4, 45 min calls, • Offer! Compensation and Benefits Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. Compensation is aligned according to three tiers within the United States: • National: A baseline tier that applies to most of the geographic territory of the United States., • Premium: Slightly elevated from the National tier, and oriented toward a narrower set of higher cost-of-living areas, such as Los Angeles CA and Seattle WA, • Premium Plus: A tier for the most expensive working areas, like the San Francisco Bay area and New York City. Visit ___ or consult with a Recruiter to determine which tier would be applicable to you. When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position is: • National: $80,900 - $101,100, • Premium: $87,500 - $121,300 We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company. Along with monetary compensation, Marqeta offers • Multiple health insurance options, • Flexible time off – take what you need, • Retirement savings program with company contribution and after tax contributions, • Equity in a publicly-traded company and an Employee Stock Purchase Program, • Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave, • Free therapy sessions, financial and professional coaching, and legal advice, • Monthly stipend to support our remote work model, • Annual “development dollars” to support our people growth and development, • Through Flex First, the freedom to live and work wherever you and your family thrive

We are a healthcare technology company that provides platforms and solutions to improve the management and access of cost-effective pharmacy benefits. Our technology helps enterprise and partnership clients simplify their businesses and helps consumers save on prescriptions. As a leader in SaaS technology for healthcare, we offer innovative solutions with integrated intelligence on a single enterprise platform that connects the pharmacy ecosystem. With our expertise and modern, modular platform, our partners use real-time data to transform their business performance and optimize their innovative models in the marketplace. Position Summary: The Product Manager owns the strategy, roadmap, and delivery of core healthcare benefit solutions, including Coordination of Benefits (COB), Pharma Copay programs, Client Organization Model Administration (Hierarchy), the Member Portal experience, and high-level Benefit Administration Portal navigation. This role is responsible for defining and executing a product vision that delivers measurable value to payers, PBMs, pharmacies, manufacturers, and ultimately patients—balancing regulatory requirements, operational efficiency, platform usability, and user experience. In addition to core benefit functionality, this role oversees the administration of complex client hierarchies that mirror real-world organizational structures, ensuring scalable and flexible configuration across enterprise customers. The Product Manager also drives the evolution of the Member Portal, delivering intuitive, self-service capabilities that improve engagement, transparency, and satisfaction. At the platform level, they shape the enterprise navigation framework within RxIQ to ensure consistent, logical, and efficient user flows across modules supporting role-based workflows without extending into identity and access management ownership. By deeply understanding customer workflows, industry standards, and compliance considerations, the Product Manager identifies opportunities to streamline benefit processing, improve financial accuracy, reduce friction across stakeholders, and enhance program performance. They translate business and market needs into clearly defined product requirements, prioritized backlogs, and outcome-based success metrics. Through close partnership with engineering, architecture, operations, and commercial teams, they ensure scalable, reliable, and compliant solutions are delivered with clarity around scope, acceptance criteria, and quality expectations. The role also drives continuous improvement through data-driven experimentation and iteration—leveraging launch results, performance metrics, and customer feedback to optimize capabilities, expand impact, and inform strategic investment decisions. As the product manager for these critical benefit platforms and enterprise experience layers, this leader ensures alignment across cross-functional teams while maintaining a strong focus on long-term platform scalability, customer value, and business growth. To Be Successful in This Role, the Ideal Candidate Will • Develop deep expertise across Coordination of Benefits (COB), Pharma Copay programs, Client Organization Model Administration (Hierarchy), Member Portal experiences, and Benefit Administration Portal navigation., • Understand how enterprise client hierarchies mirror real-world organizational structures and how those structures drive benefit configuration, eligibility, reporting, and operational workflows., • Distill complex healthcare benefit, compliance, and platform concepts into clear, actionable insights for both technical and non-technical stakeholders., • Balance regulatory requirements, operational efficiency, financial accuracy, and user experience when defining product direction., • Think holistically about the enterprise platform experience—ensuring cohesive navigation and intuitive workflows across modules. Expectations • Serve as the subject matter expert for COB, Pharma Copay programs, Client Organization Model Administration (Hierarchy), Member Portal capabilities, and Benefit Administration Portal navigation within RxIQ., • Lead strategy and execution for system enhancements, new client implementations, RFP support, and configuration models across these domains., • Ensure client organizational structures are scalable, flexible, and accurately represented within the platform to support complex enterprise needs., • Drive evolution of the Member Portal to enhance self-service capabilities, transparency, and engagement for end users., • Shape and optimize high-level enterprise navigation patterns to ensure consistent, logical, and efficient user flows across the RxIQ platform (excluding direct IAM ownership)., • Remain current with regulatory and industry requirements (COB, Medicare, Medicaid, and related benefit regulations) to ensure ongoing compliance., • Partner with engineering, architecture, operations, and commercial teams to define quarterly roadmaps aligned to long-term platform vision., • Collaborate across adjudication and other core enterprise product areas to maintain a comprehensive understanding of the full RxSense platform ecosystem., • Own and manage the product backlog, prioritizing development based on measurable business impact, customer value, scalability, and risk mitigation., • Develop detailed feature specifications with clear acceptance criteria and outcome-based success metrics., • Leverage data, performance metrics, launch outcomes, and customer feedback to drive continuous improvement and strategic investment decisions., • Demonstrate strong systems thinking and intellectual curiosity to understand how benefit logic, hierarchy models, and enterprise workflows function at a foundational level., • Define and execute a forward-looking strategy across benefit platforms and enterprise experience layers that aligns with RxSense business goals and customer needs. Desired Skills & Experience • 4+ years of experience at a PBM or healthcare organization, with direct exposure to Coordination of Benefits (COB), Medicaid, and/or Medicare programs., • 4+ years working within agile product teams, business functions, or related environments., • Experience with benefit administration platforms, organizational hierarchy models, or enterprise SaaS configuration tools strongly preferred., • Familiarity with member-facing web or mobile portal experiences and UX considerations., • Understanding of enterprise SaaS navigation frameworks and cross-module user experience design., • Experience using JIRA (or similar tools) for roadmap planning, backlog management, sprint visualization, and prioritization., • Proven ability to self-manage, make data-driven decisions, and operate both autonomously and collaboratively in cross-functional environments., • Strong written and verbal communication skills, with demonstrated ability to align engineering, operations, compliance, and commercial stakeholders., • Strategic mindset with the ability to connect platform scalability, customer value, compliance requirements, and business growth objectives. Salary Range: 100,000 - 149,000 RxSense believes that a diverse workforce is a more talented and productive workforce. As such, we are an Equal Opportunity and Affirmative Action employer. Our recruitment process is free from discriminatory hiring practices and all qualified applicants are considered for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity, ancestry, age, or national origin. Neither will qualified applicants be discriminated against on the basis of disability or protected veteran status. We believe in the strength of the collaboration, creativity and sense of community a diverse workforce brings.

On this journey for over 12 years, Qventus is leading the transformation of healthcare. We enable hospitals to focus on what matters most: patient care. Our innovative solutions harness the power of machine learning, generative AI, and behavioral science to deliver exceptional outcomes and empower care teams to anticipate and resolve issues before they arise. Our success in rapid scale across the globe is backed by some of the world's leading investors. At Qventus, you will have the opportunity to work with an exceptional, mission-driven team across the globe, and the ability to directly impact the lives of patients. We’re inspired to work with healthcare leaders on our founding vision and unlock world-class medicine through world-class operations. #LI-JB1 We’re looking for a Product Manager to work on exciting, high-growth products related to Generative AI and Healthcare. Using your product management expertise, combined with your drive and passion for making a difference, you’ll work with multiple talented teams across Qventus to discover, define, execute, and launch new products & features, as well as to improve and optimize our existing products. Key Responsibilities: • Guide a team of engineers, data scientists, designers, and clinical experts to ship great products that solve meaningful customer problems, • Discover and validate new product opportunities through a deep understanding of our users, market, technology, strategy, and data, • Define the vision, strategy, problems to solve, and key requirements for the solutions that address the opportunities you identify, • Get involved with the design and software development process, and manage the product backlog, • Follow through to launch and iterate on products, ensuring that they make the desired impact on our users and our business, • Develop and maintain strong relationships with users, buyers, and external thought leaders to inform your work What We’re Looking For: • Mastery of navigating enterprise products/solutions through the full product lifecycle, with, • a track record of rapidly shipping impactful products, • Comfort developing products that heavily leverage data, analytics, and AI / machine learning, • Proven track record of collaboration across all functions in an enterprise SaaS healthcare technology business (engineering, professional services, clinical operations, etc.), • Ability to span altitudes from vision / evangelism to “getting into the weeds” with high attention to detail and strong organizational skills, • Excellent written and verbal communication skills; strong, professional presence in working with customers / partners (including C-Suite executives), • Willingness to “roll up your sleeves” and pitch in / fill in gaps when a team needs help, • Deep understanding of healthcare operations., • At least 5 years of experience in product management, with a proven track record of shipping impactful products Qventus is on a mission to take modern technologies and principles that have been proven in other industries — artificial intelligence, machine learning, behavioral science, and data science — and apply them to simplify healthcare operations. At Qventus, you will have the opportunity to work with an exceptional, mission-driven team, and the ability to directly impact the lives of patients. We’re inspired to work with healthcare leaders on our founding vision and unlock world-class medicine through world-class operations. The salary range for this role is $150,000 to $185,000. We pride ourselves on providing meaningful equity as part of our compensation as well. This salary represents market data's middle to the high end across different geographies. We consider several factors when determining compensation, including location, experience, and the role’s responsibilities. Salary/OTE is just one component of Qventus’ total rewards package. Compensation for this role is based on market data and takes into account a variety of factors, including location, skills, qualifications, and prior relevant experience. Salary is just one part of the total rewards package at Qventus. We also offer a range of benefits and perks, including Open Paid Time Off, paid parental leave, professional development, wellness and technology stipends, a generous employee referral bonus, and employee stock option awards. Salary Range$150,000—$185,000 USD Qventus values diversity in its workforce and proudly upholds the principles of ___. We welcome all qualified applicants and ensure fair consideration for employment without discrimination based on any legally protected characteristics, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age, pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, "protected characteristics"). Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers. Qventus participates in the ___ program as required by law and is committed to providing reasonable accommodations to individuals with disabilities in compliance with ___. In compliance with the ___, Qventus provides transparency into how applicant data is processed during the application process. Candidate information will be treated in accordance with our candidate privacy notice. *Benefits and perks are subject to plan documents and may change at the company's discretion. *Employment is contingent upon the satisfactory completion of our pre-employment background investigation and drug test.

Principal Product Manager – Risk & Compliance Location: San Fransisco, California Working Structure: Hybrid, 2 days onsite a week Salary + Bonus + Stock Options + Health Benefits The Principal Product Manager – Risk & Compliance will own the roadmap for compliance and risk-related products and capabilities across the organization. You will collaborate cross-functionally with Engineering, Operations, Legal, and Risk teams to design scalable systems that ensure regulatory adherence, fraud prevention, and operational excellence across global markets. This strategic role is balancing regulatory rigor with product innovation to enable compliant, efficient, and customer-friendly payment experiences. • Thought Leadership: Stay ahead of global regulatory trends and bring innovative compliance solutions to the product roadmap., • Product Leadership: Define and drive the vision, strategy, and roadmap for risk and compliance products and tools (e.g., transaction monitoring, KYC/KYB, AML, sanctions screening, and fraud prevention)., • Regulatory Enablement: Translate complex regulatory requirements (FinCEN, Fintrac, OFAC, PSD2, AUSTRAC, etc.) into scalable product features and processes., • Risk Management: Partner with Risk and Compliance teams to identify key risks and implement systems to detect and mitigate them in real time., • Cross-Functional Collaboration: Work closely with Engineering, Data, Legal, and Operations to deliver compliance-by-design solutions., • Vendor & Partner Management: Evaluate and manage third-party vendors providing compliance tools or data integrations (e.g., KYC providers, transaction screening APIs)., • Metrics & Reporting: Establish KPIs and dashboards to monitor compliance performance, operational risk, and fraud trends., • Customer Experience: Ensure that compliance processes remain frictionless, balancing user experience with regulatory obligations., • Bachelor’s degree in Business, Computer Science, Finance, or related field (MBA preferred)., • 8+ years of experience in Product Management, with at least 3+ years in risk, compliance, or fraud within payments, fintech, or financial services., • Deep understanding of AML/CFT, sanctions, fraud, and data privacy regulations., • Proven ability to deliver compliant solutions that scale across multiple markets and jurisdictions., • Strong technical acumen — able to work closely with engineering teams and data pipelines., • Excellent communication, leadership, and stakeholder management skills., • Experience with compliance technology (KYC, transaction monitoring, sanctions APIs, etc.) is highly desirable., • Competitive salary and equity packages, • Flexible working hours and a remote-friendly culture, • Health, dental, and vision insurance, • Learning and development budget We are in a growth industry: The global financial services world is booming and projections are that the boom will grow. We reward hard work and initiative: Everyone at Veem is eligible for a bonus to reward you for your effort and contributions. We are growing and will continue to grow: If you want your career to grow, this is the place to be. You want to explore new ways of doing things: You want to build on your use of AI on the job? Bring it on! So do we! Internal public offerings: Our goal is to go public and we are offering our valued employees options packages when they join Veem. This is your opportunity to potentially hit it big!

Primary Goal: GLOBO’s Customer Account Management Team is tasked with providing a legendary customer experience and ensuring customers achieve their desired outcomes and derive value from GLOBO’s solutions. We are looking for a passionate Customer Success Manager (CSM) with proven relationship building and project management skills to join the team. The CSM will build deep, multi-threaded relationships, and use proactive data insights and an understanding of GLOBO’s products and services to improve language access and maximize customer retention and growth. Responsibilities: Develop Meaningful Relationships: Serve as the point of contact for a portfolio of customers. Build and maintain deep, multi-threaded long-term relationships with key language access stakeholders across all levels of the organization, including executive leadership. Drive Adoption & Utilization: Proactively monitor customer health and utilization data, delivering training, advising on best practices, workflows, and configuration options to drive product adoption and maximize usage and value realization. Ensure Customer Outcomes & Value: Understand, measure, and report on customer business goals and key performance indicators (KPIs), ensuring customers achieve their desired outcomes and continually recognize the value of GLOBO’s solutions. Lead Quarterly Business Reviews, Annual Reviews, and ad hoc customer meetings. Lead Account Planning & Risk Mitigation: Develop comprehensive account plans and lead the execution of the account strategy. Maintain internal CRM (Hubspot) to monitor customer health, proactively identify "at-risk" accounts, and lead the execution of prescriptive interventions that ensure high satisfaction and retention. Own the contract renewal process for assigned accounts, including proactive risk mitigation, negotiating terms, and securing on-time renewal commitments. Actively identify and develop opportunities to expand GLOBO’s service offerings for upsell/cross-sell and provide additional value to clients. Serve as the Voice of the Customer: Act as the internal voice of the customer, advocating for their priorities, gathering product and service feedback, and partnering with customer stakeholders to resolve challenges and drive value realization. Partner cross-functionally with Sales, Marketing, Product & Engineering, Customer Support, Implementation, Operations and Finance to ensure customer satisfaction. Required Minimum Education and Experience: A Bachelor’s degree or equivalent. 5+ years of experience in a customer-facing role (post-sales account management, customer success, or comparable experience) within healthcare technology/operations. Excellent verbal and written communication skills. Excellent time management and project management skills. Demonstrated experience navigating complex contract negotiations. Experience managing customer lifecycles within a CRM (Hubspot preferred) and proficiency in remote collaboration tools. High level of initiative, accountability, and follow-through. Ability to manage multiple initiatives and projects and prioritize needs. Strong sense of service and passion for health equity and GLOBO’s mission of “Helping people communicate when it matters most”. Possession of a valid Driver’s License and a clean driving record. Ability to manage independent transportation to various client sites and regional travel hubs. Authorized to legally work for any employer in the United States. Willingness to submit to any requested background checks. Additional Preferred Requirements: An understanding of the language access industry, regulatory requirements, and common workflows. Prior experience at a high growth company in a decentralized environment. Experience with Google Docs and Apple/Mac Operating System. Travel Requirements: 25 - 30% domestic travel requirement for on-site client visits and industry events. GLOBO Foundations Core Competencies: GLOBO has created a roadmap to success outlining the key KSA’s and competencies in each job band. To perform the essential functions of this position and the job successfully, an individual should demonstrate the following competencies. Drive Results—Takes accountability for individual outcomes - good or bad. Prioritizes work to support Company rocks. Communicate Effectively - Asks questions to ensure understanding. Listens with intent to understand. Developing Self and Others - Expands self-awareness and is open to feedback. Takes ownership/Seek opportunities of learning, career growth, and development. Growth-Focused -Develops a growth mindset by keeping an open mind during change. Seeks opportunities to move out of comfort zone. Customer Centricity -Consistently provides excellent customer service. Actively gathers and leverages information to understand current and emerging customer priorities, problems, expectations, and needs - present proposed solutions within area of responsibility. Supervisory Responsibilities: This position does not have direct supervisory responsibilities. Work Environment: This position predominantly operates in a remote/home office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. While performing the duties of this job, the employee may be required to stand up or to sit for up to eight hours or more at a time. The employee must use his/her hands to handle or feel objects, tools, or controls, reach with hands and arms, talk, and hear. The employee is occasionally required to walk, sit, climb, or balance, and stoop, kneel, or crouch. The employee may be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus. Persons with mental or physical disabilities as defined by the Americans With Disabilities Act are eligible for this position as long as they can perform the essential functions of the job after reasonable accommodations are made to their known limitations. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible for this position.

Propelus® simplifies workforce compliance management across healthcare. Our innovative technology and strategic partnerships empower millions of professionals, their employers, and regulators to work together, creating a connected and efficient healthcare ecosystem. As a trusted leader for over 20 years, Propelus has focused on bringing more good into the lives of the people and organizations serving healthcare. We deliver seamless compliance solutions to millions. We leverage market-leading technology and essential data to simplify complex operations, reduce risk, and champion a safer, healthier, and happier workforce. We are seeking a high-impact Senior Customer Success Manager to own the strategic roadmap and growth trajectory for a portfolio of our most complex, high-value enterprise healthcare accounts. This is a role for a strategic partner who can navigate the nuances of hospital systems with 25,000+ employees and influence outcomes at the C-suite level. You will act as the primary bridge between our customers' clinical and operational goals and our product’s evolution, ensuring that our solutions for credentialing and workforce compliance remains a vital part of their daily operations. You are a self-sufficient CSM who can identify growth opportunities, mitigate churn through predictive analysis, and mentor a growing team to elevate our collective Customer Success culture. What You’ll Do * Strategic Partnership: Own the executive-level relationship for top-tier healthcare accounts (TCV $200k+). You will serve as a trusted advisor to CHROs and HR Directors, guiding them through regulatory shifts and long-term value realization. * Retention & Growth Strategy: Co-create Joint Business Plans and lead Executive Business Reviews (EBRs) focused on ROI and compliance risk mitigation. You are responsible for maintaining high revenue retention and identifying expansion leads. * Product Advocacy & Feedback: Serve as the Voice of the Customer (VoC) by synthesizing user needs into actionable insights for the Product team. You will proactively find creative solutions for product gaps and help influence the future roadmap. * Operational Excellence: Optimize and leverage CS tools (Gainsight and Hubspot) to track account health and streamline workflows. You will lead by example, formalizing best practices and playbooks for the wider team. * Cross-Functional Influence: Collaborate across Product, Marketing, and Sales to ensure strategic accounts are aligned with feature releases, marketing case studies, and expansion targets. * Mentorship: Level up the performance of junior CSMs by providing guidance on enterprise negotiation tactics and high-stakes account management. What You’ll Bring * 5+ years of B2B SaaS Customer Success experience managing strategic enterprise accounts. Direct experience in HealthTech, healthcare compliance, or credentialing is strongly preferred to navigate the regulatory complexities of modern health systems. * Exceptional written and verbal storytelling skills. You can distill complex data into a clear vision that excites executive stakeholders. * A self-starter who thrives in a remote environment with limited oversight. You are comfortable taking over a top 10 book of business and creating an immediate action plan. * Experience with Gainsight (or similar CS platforms) and CRM tools like HubSpot. * A problem-solver who can identify a churn risk before it happens and build a contingency plan to save the relationship. * Awarded one of ___ and honored as a ___. * Professional development allowance to help you grow in the ways that mean the most to you. * Flexibility for balancing work with the rest of life and ample PTO, including paid time off for volunteering, your birthday, and becoming a new parent. * Check us out for yourself at ___ or our ___ Instagram accounts. For US Employees: * 401K with company matching, as well as financial planning education and resources. * Employees can choose from HSA, FSA, and traditional insurance options for medical, dental, and vision coverage for themselves and dependents. * Lifestyle Spending Account (LSA): We support personal well-being by offering an annual lifestyle spending account that you can use for what matters most to you—whether it’s a gym membership, a meditation app, WFH equipment, or fresh produce delivered to your door. For LATAM Employees: * Your health is our top priority! We cover 100% of your health insurance premiums. Our plans include national and international coverage, so you're protected no matter where you are. * Propelus Flex Club: Our flexible benefits platform gives you monthly points to redeem on what you need most. Plus, you'll get access to exclusive discounts just for being part of our team. * We've got you covered with a life insurance policy, paid 100% by the company. You can also add your beneficiaries at an exclusive, discounted rate. We are an equal opportunity employer and value diversity at Propelus. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Candidates from all backgrounds are encouraged to apply. Full-time positions are scheduled to work 40 hours per week, M-F unless required otherwise by projects. Part-time positions are scheduled to work a maximum of 30 hours per week. Equipment, benefits, and perks are not provided to part-time or temporary employees.

About Us: Live experiences help people cross today’s digital divide and focus on what truly connects us – the here, the now, this once-in-a-lifetime moment that’s bringing us together. To fulfill Gametime’s mission of uniting the world through shared experiences, we make it easy for people to discover and access the live experiences that matter most. With platforms on iOS, Android, mobile web and desktop supporting more than 60,000 events across the US and Canada, we are reimagining the event ticket industry in order to move at the speed of life. Gametime is looking for a Staff Product Manager, Payments to own and evolve our end-to-end payments and checkout platform across mobile app, mobile web, and desktop web. This role is responsible for ensuring fans can pay how they want, move through checkout with confidence, and complete transactions quickly and securely. This is a senior individual contributor role with full accountability for strategy, roadmap, and execution across our core ecommerce platform, where over $1B in annual GMV flows through our systems. You will partner closely with Engineering, Design, Data, Finance, Operations, and Risk to optimize conversion, expand payment capabilities, and strike the right balance between fraud prevention and customer experience. This role reports to the VP of Product. • Own the end-to-end payments and checkout experience across app and web, optimizing for conversion, reliability, and trust., • Ensure we offer the right mix of payment methods to meet fan expectations and maximize successful transactions., • Define and drive the checkout optimization roadmap, identifying friction points and continuously improving performance through experimentation and iteration., • Select and manage key backend payments infrastructure partners, including orchestration tools, payment service providers (PSPs), and fraud vendors., • Partner with Risk and Operations to fight fraud effectively, designing systems that apply the right level of friction while protecting conversion and customer experience., • Develop a deep understanding of transaction performance, authorization rates, fraud trends, and failure modes to inform product decisions., • Collaborate cross-functionally with Engineering, Data, Finance, and Operations to ensure our ecommerce platform is scalable, resilient, and optimized for growth., • Own outcomes across the payments funnel, holding yourself accountable for performance and continuously raising the bar., • 6–10 years of product management experience, with significant ownership of payments, checkout, or ecommerce platforms., • Experience managing payment service providers, orchestration layers, or fraud solutions in high-scale consumer environments., • Strong understanding of checkout conversion dynamics, authorization optimization, and fraud tradeoffs., • Proven ability to operate as a senior IC, driving strategy and execution across highly cross-functional domains., • Comfort working with technical systems and infrastructure-heavy product areas., • Strong analytical mindset with experience using experimentation and data to guide decisions., • Excellent stakeholder management skills, with the ability to balance customer experience, risk, and business performance., • Experience in consumer marketplaces or high-GMV ecommerce environments., • Familiarity with global payments, alternative payment methods, or emerging digital wallets., • Experience working closely with Risk, Finance, or Compliance teams. What We can Offer: • Flexible PTO, • Competitive salary & equity package, • Monthly Gametime credits for any event ($1,200/yr), • Medical, dental, & vision insurance, • Life insurance and disability benefits, • Diverse Family-forming benefits through Carrot Fertility, • 401k, HSA, pre-tax savings programs, • Company off-sites and meet-ups, • Wellness programs, • Tenure recognition At Gametime pay ranges are subject to change and assigned to a job based on specific market median of similar jobs according to 3rd party salary benchmark surveys. Individual pay within that range can vary for several reasons including skills/capabilities, experience, and available budget. United States - Pay Range $212,000 - $250,000 USD Gametime is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.

About SecurityScorecard: SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint. Headquartered in New York City, our culture has been recognized by Inc Magazine as a "Best Workplace,” by Crain’s NY as a "Best Places to Work in NYC," and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of the___ and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing “forward-thinking employers for their unwavering commitment to employee engagement.” SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV and Riverwood Capital. ABOUT THE ROLE SecurityScorecard is building AI capabilities that change how security professionals understand and act on risk. We are looking for a Senior Product Manager to lead that work. This is the role for the product leader who needs no scaffolding. You identify the problem, design the system, ship it, and improve it, and you bring others along. You use AI-native tools not as a novelty but as a genuine force multiplier, moving at a pace that used to require a full team. You have strong product instincts and you are comfortable operating with the ownership and ambiguity of a founding-team environment within an established company. WHAT YOU'LL DO • Lead the design and delivery of major AI-powered product initiatives from concept through production, owning the full software development lifecycle, • Define the product architecture for AI systems at SecurityScorecard: LLM pipelines, agentic workflows, retrieval infrastructure, and evaluation frameworks, • Set the standard for how the organization builds with AI, including development practices, tooling choices, and quality bars, • Use Cursor, Claude Code, and AI-native development tools as core instruments, and model what high-velocity, high-quality AI-augmented product delivery looks like for the team, • Collaborate directly with engineering leadership and the CTO organization to shape the AI product roadmap, • Drive architecture reviews, establish cross-team product standards, and elevate the technical level of the teams you work with, • Identify and eliminate bottlenecks in how AI features get defined, built, tested, and shipped across the organization, • Operate with Staff-level ownership: you see the whole problem, not just your part of it REQUIRED SKILLS & EXPERIENCE • 7+ years of product management experience with a track record of leading complex, high-impact product initiatives end-to-end, • Demonstrated ability to operate independently across the full product development lifecycle, from problem definition through production operations, • 1-2+ years working on and shipping AI-powered product features in production, including LLM integration, agentic systems, or intelligent automation, • Strong product instincts: you think about user problems and business outcomes, not just requirements and roadmaps, • Technical fluency sufficient to engage deeply with engineering on architecture, distributed systems, and product tradeoffs, • Fluency with AI-native development workflows (Cursor, Claude Code, or equivalent) as a primary practice, not an experiment, • Comfort with the full production stack: you understand what it takes to deploy and operate AI features at scale, • Exceptional communication: able to drive alignment across product, engineering, and executive stakeholders OUR TECH STACK TypeScript / JavaScript, Go, AWS, Docker, Kubernetes, Terraform, ClickHouse, PostgreSQL NICE TO HAVE • Prior experience in a Staff PM, Group PM, or Principal PM role with cross-team influence, • Background in cybersecurity, threat intelligence, or enterprise risk products, • Experience defining product strategy for agentic AI systems, multi-agent orchestration, or LLM evaluation infrastructure, • Track record of defining product standards or leading technical roadmap at the organizational level, • Experience in high-growth, Series C/D+ companies where product velocity and quality both matter Benefits: Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more! The estimated total compensation range for this position is $150,000 - $200,000 (USD)(base plus bonus). Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits. SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law. We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact . Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law. SecurityScorecard does not accept unsolicited resumes from employment agencies. Please note that we do not provide immigration sponsorship for this position.I

AssistRx is a leading healthcare technology and services company dedicated to accelerating patient access to specialty therapies. Through our integrated technology platforms and patient support solutions, we partner with pharmaceutical manufacturers, specialty pharmacies, and healthcare providers to remove access barriers, optimize therapy initiation, and improve long-term patient outcomes. Our Strategic Account Management team plays a critical role in ensuring our manufacturer partners realize full value from AssistRx’s solutions through strong relationships, operational excellence, and data-driven decision-making. The Manager, Strategic Account Management is a senior, client-facing leader responsible for driving account growth, retention, and operational performance across a portfolio of pharmaceutical manufacturer partners. This is a hybrid individual-contributor and people-leader role, requiring deep expertise in pharmaceutical brand operations, HUB services, and specialty pharmacy workflows. You will serve as a trusted strategic advisor to manufacturer brand teams while leading and developing a high-performing account management team. This role requires strong technical acumen, analytical rigor, and the ability to translate complex data and operational insights into actionable strategies for both clients and internal stakeholders. • Serve as the primary strategic partner for assigned pharmaceutical manufacturer accounts, ensuring alignment between client objectives and AssistRx solutions., • Build and maintain executive-level relationships with pharmaceutical brand teams, HUB leadership, and specialty pharmacy partners., • Proactively identify growth opportunities, solution expansion, and risk mitigation strategies across the client portfolio., • Lead client business reviews, performance discussions, and strategic planning sessions using data-driven insights., • Own and manage key account KPIs, including:, • Revenue retention and expansion forecasting, • Account profitability and resource optimization, • Accounts receivable performance and issue resolution, • Analyze operational and financial data to identify trends, risks, and opportunities for improvement., • Partner cross-functionally with Operations, Product, Technology, Finance, and Compliance teams to resolve complex client issues and escalations., • Directly manage and develop a team of 5–6 Strategic Account Managers., • Set clear performance expectations, coach team members, and drive accountability to KPIs and service standards., • Lead hiring, onboarding, training, performance evaluations, and career development for direct reports., • Foster a collaborative, solutions-oriented team culture focused on client success and continuous improvement., • Champion new ideas, process improvements, and innovative approaches to enhance client experience and operational efficiency., • Translate client feedback and market insights into actionable recommendations for internal teams., • Thrive in a fast-paced, high-growth environment while balancing multiple priorities and stakeholders., • Bachelor’s degree from an accredited four-year institution or equivalent professional experience., • 7+ years of experience in strategic account management, client strategy, or consultative sales roles., • Demonstrated experience working with pharmaceutical manufacturers, HUB services, and/or specialty pharmacy operations., • Proven ability to manage complex client relationships and deliver measurable business outcomes., • Strong analytical and problem-solving skills with the ability to interpret data and drive strategic decisions., • High level of technical proficiency, including advanced use of Microsoft Office tools (Excel, PowerPoint, Project, Visio)., • 3+ years of people management or supervisory experience., • Experience supporting enterprise-level pharmaceutical clients in a technology-enabled services environment., • Strategic thinking with strong business and financial acumen, • Executive-level communication and presentation skills, • Ability to influence without authority across cross-functional teams, • Comfort navigating ambiguity and complex stakeholder environments, • Passion for client success, operational excellence, and team development, • Supportive, progressive, fast-paced environment, • Competitive pay structure, • Matching 401(k) with immediate vesting, • Medical, dental, vision, life, & short-term disability insurance, • Opportunity to impact patient outcomes through data-driven healthcare technology., • Collaborative and mission-driven culture that values innovation and continuous learning., • Access to cutting-edge cloud technologies and modern data engineering tools., • Competitive compensation, comprehensive benefits, and career growth opportunities AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire

Cloudian is a Silicon Valley-based technology company specializing in enterprise object storage systems. Cloudian introduced its platform, HyperStore®, in 2011 and is the most widely deployed independent provider of object storage and the leader in data management software for the hybrid cloud. With military-grade security, limitless scalability, and seamless cloud integration, Cloudian’s S3-compatible object storage lets users optimize data access, meet data sovereignty requirements, and cut costs by consolidating information to a single, cloud-like platform. Cloudian’s geo-distributed architecture manages and protects object and file data at the edge, core, and in the cloud, for both conventional and modern applications. About the Job This is not a software product management role. If you have not defined server specifications, qualified storage hardware, or managed ODM/OEM vendor relationships, this role is not the right fit for you. This role is not the right fit if: • Your storage experience is limited to consuming cloud storage services (S3, Azure Blob, GCS) as a developer or architect, • Your background is primarily SaaS, mobile, or consumer software products, • You are looking to transition into hardware from a pure software PM background Immediate Technical Focus: Your initial priority is the hardware and software platforms for our Object Storage products. You will navigate a challenging global supply chain landscape to formulate viable strategies that ensure our software is deployed on hardware that meets our rigorous performance and reliability requirements. This role requires significant technical expertise in storage platforms and the ability to bridge the gap between "Software Defined Storage" and the physical appliances that power it. Long-term Growth: As a Product Manager at Cloudian, you will lead the research, design, and development activities that guide the lifecycle management of our technology products. Over time, you will extend your influence to the broader product roadmap, aligning business goals with market intelligence and customer needs. You will manage feature request priorities, coordinate delivery schedules, and maintain critical relationships with vendors and customers to stay ahead of innovative technologies and market trends. Responsibilities • Platform Strategy & Hardware Qualification: Collaborate with stakeholders to formulate strategies for both hardware and software storage platforms. This includes evaluating options for Cloudian-supplied appliances and defining hardware server specifications., • Supply Chain & Vendor Management: Work directly with hardware vendors to navigate supply chain constraints, ensuring product availability and budget-friendly releases without compromising on technical standards., • Storage Subject Matter Expertise: Establish yourself as the SME for hardware/software platform interoperability. You will ensure that Cloudian’s "Software Defined Storage" is qualified for and deployed on hardware that satisfies all technical requirements. You are the person who can walk into a vendor meeting and evaluate drive specifications, controller choices, and chassis designs against our software's performance requirements., • Lifecycle Management: Manage, support, and enhance products throughout their entire lifecycle—from initial specification to rollout and ongoing optimization., • Technical Advocacy: Conduct in-depth technical presentations with customers and partners. Gather field feedback to influence future product specifications and solution offerings., • Requirements Engineering: Define detailed user stories, product specifications, and acceptance criteria to communicate the vision and technical requirements to the development team., • Cross-Functional Collaboration: Partner with Sales, Support, Marketing, Engineering, and Operations to ensure stakeholder needs are implemented correctly and go-to-market strategies are successful., • Market Analysis: Analyze customer usage data, competitor products, and emerging industry trends to make informed, data-driven product decisions. Requirements • Deep Storage Expertise: Strong technical acumen regarding storage platforms and architectures (Object Storage, SDS, etc.). Hands-on familiarity with storage performance benchmarking (IOPS, throughput, latency). Direct experience qualifying x86 server hardware for storage workloads., • Hardware/Engineering Background: 5–15 years of experience in product planning or an engineering-related field. Hands-on experience defining server hardware specifications, qualifying storage platforms, and managing ODM/OEM vendor relationships is required. Candidates without this background will not be considered., • Working knowledge of: NVMe, SAS, SATA, HDD/SSD drive selection, RAID configurations, server BOMs, IPMI/BMC firmware, erasure coding, and object storage protocols (S3-compatible). Familiarity with vendors such as Supermicro, Seagate, Western Digital, Micron, or comparable ODMs is strongly preferred., • Experience with storage security requirements including encryption at rest, key management, access control, and compliance frameworks (FIPS, FedRAMP, or equivalent) as applied to storage products., • System Knowledge: Proficient in Linux with basic scripting knowledge., • Strategic Communication: Proven ability to present findings, technical roadmaps, and recommendations to C-level audiences., • Execution & Methodology: Familiarity with Agile, Waterfall, and Lean product development. Ability to prioritize and deliver value in a fast-paced environment., • Evangelism: Ability to act as a product spokesperson, assisting with high-level technical demos and training., • Tools: Desired familiarity with Atlassian (Jira/Confluence), Salesforce., • Education: BS/BA in a technical field (or equivalent practical experience)., • Travel: Ability to travel up to 15% for vendor, customer, and partner engagements. Cloudian, Inc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Summary: The XBRL Solutions Developer is responsible for designing, building, and maintaining XBRL taxonomies, instance documents, and reporting solutions in support of digital regulatory finling systems. This role supports digital reporting initiatives, regulatory compliance requirements, and the automation of structured financial data exchange. The XBRL Solutions Developer provides full software lifecycle support, including requirements analysis, taxonomy design, data mapping, validation rule development, system integration, and ongoing operations and maintenance. This position ensures the accuracy, integrity and compliance of XBRL-enabled solutions within a regulated environment. Key Responsibilities & Duties: • Design and develop XBRL taxonomies and instance documents using XBRL 2.1 specifications;, • Contribute to the design and implementation of intuitive user interfaces for XBRL tagging, mapping, validation, and report rendering/preview features, ensuring accessibility and ease of use for non-technical stakeholders;, • Develop data-driven XBRL solutions to meet customer or regulatory requirements;, • Create specifications for XBRL taxonomies, and validation rules;, • Integrate APIs and third-party XBRL libraries leveraging tools such as Arelle for tagging automation;, • Design and implement XBRL mapping and export/import functionalities;, • Work with XML, JSON, and related parsing tools to process and validate structured data;, • Collaborate with internal teams and stakeholders to gather requirements and align reporting outputs;, • Support production deployments, troubleshoot issues, and enhance XBRL-enabled solutions;, • Document system designs and taxonomy structures;, • Perform routine software maintenance;, • Address security vulnerabilities;, • Improve operations by conducting systems analysis; recommending changes in policies and procedures;, • Act as a trusted technical advisor to customer Information Technology managers;, • Provide technical leadership on the assigned portfolio of applications;, • Coordinate various required technical reviews to ensure solutions meet the existing standards. Assist with presentation at the Technical Review Board (TRB) design meeting;, • Participate in the requirements gathering sessions to understand business needs, and provide inputs to the technical requirements;, • Document and demonstrate complex solutions by developing documentation;, • Work with project manager or product owner to meet project needs;, • Recommend software upgrades to optimize operational efficiency;, • Collaborate with other developers to operate, maintain and enhance software systems;, • Determine system specifications, input/out processes, and working parameters for hardware/software capability;, • Bachelor’s Degree in Computer Science, Information Systems, Accounting or Finance;, • Proficiency in developing dynamic, responsive frontend components integrated with backend XBRL processing;, • Strong understanding of financial accounting and regulatory reporting frameworks;, • XBRL taxonomy design and development expertise;, • Proficiency with XML, XML DOM, XSD, JSON, REST/SOAP APIs;, • Experience with Node.js, JavaScript, .NET Core, Angular, Visual Studio, Azure DevOps, GIT;, • Knowledge of SQL Server and structured data models;, • Experience working in an Agile development environment;, • Strong attention to detail, analytical ability, and communication skills;, • Experience in developing complex IT solutions a plus;, • Previous experience in software development, • Experience in software operations and maintenance;, • Focused on usability and performance improvements;, • Deadline and detail-oriented;, • Must be self- driven and have the ability to collaborate with in a small distributed team;, • Must have strong working knowledge of the software lifecycle including the design, development, test & implementation of systems solutions touching on a wide variety of technologies;, • Knowledge of modern software development frameworks and structured data processing technologies; Dunbar Consulting, Inc. is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, disability, protected veteran status, or any other protected characteristic prohibited by state or federal law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity. Salary Range $110,000 - $155,000

About the Job: The Customer Success Manager reports directly into the regional CS leader and represents LaunchDarkly as the direct point-of-contact with our customers post-sales. They are LaunchDarkly subject-matter experts guiding our new and expanding customers towards implementation and adoption and helping them achieve their desired use-cases and realize value. The best candidate for this role will be passionate about customer success with a keen interest in software development and DevOps, balanced with a strong sales acumen. In LaunchDarkly GTM, we are all customer-obsessed and striving for massive year-over-year growth. Responsibilities: • Customer Onboarding: You will shepherd in new customers from the sales handoff through successful activation in the product. This includes building out success plans to get customers up to speed in the platform, project management through onboarding, helping customers leverage the most appropriate enablement paths and assessing customer’s adoption on an ongoing basis., • Risk Identification and Mitigation: You’ll work to proactively identify and diagnose risk-inhibiting adoption or that may cause churn and contraction. You’ll own building a risk mitigation strategy and coordinating across the account team to effectively steer the customer to success., • Technical Guidance: You’ll maintain a deep level of LaunchDarkly product knowledge and be expected to provide customers with direction on implementation and adoption best practices., • Prescriptively Sell: You will maintain a pulse on how our customers are tracking against their key goals and outcomes, identifying opportunities for customers to purchase additional products, services, and adopt new features needed for them to maximize the value of our solution., • Trusted Advisor: You understand your customers like no other and have built enough trust to act as an extension of their team. You provide prescriptive guidance to customers to help them get the most out of their LaunchDarkly purchase., • Build Champions & Executive Relationships: You are an expert champion builder. You consistently work to identify & support key advocates within your customers’ organization who actively promote the value of LaunchDarkly. In partnership with your Champion, you’re able to leverage success metrics & value driven insights to gain sponsorship at an Executive level., • Renewal and Expansion focused: You are comfortable owning a number and forecasting on a weekly basis. You will work directly with customers, sales and deal desk to execute renewal agreements on time and to identify expansion opportunities within your accounts Qualifications: • 5+ years in a customer facing role, ideally in account management, customer/partner success or onboarding/implementation with a track record of exceeding targets., • Experience owning the renewal process and being held accountable to a retention quota. This is a commercially oriented Customer Success team., • Strong discovery and qualification skills; training in Command of the Message, MEDDIC or another sales methodology is preferred., • Strong project management skills. You should have experience holding customers and cross-functional teams accountable to a timeline., • Experience working on a technical product ideally interacting with developers or other technical personas as your primary customer. Experience within the DevOps space preferred., • Experience with both proactive and reactive customer success motions., • We will teach you all about LaunchDarkly, but you should have an existing level of technical knowledge and know-how., • Proven ability to advocate for both your customers and your company. You know how to be the voice of the customer in the company while mediating between the customer's requests and the company's vision. Pay: Target pay ranges based on Geographic Zones* for Level 4: • Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $171,000 - $235,000**, • Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $154,000 - $211,000**, • Zone 3: All other US locations - $145,000 - $200,000** LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location. *Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas. **Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary. About LaunchDarkly: Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by: • Improving the velocity and stability of software releases, without the fear of end customer outages, • Delivering targeted experiences by easily personalizing features to customer cohorts, • Maximizing the business impact of every feature through the ability to experiment and optimize, • Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types, • Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at ___. Do you need a disability accommodation? Fill out this ___ and someone from our People Operations team will contact you for assistance. Your safety matters to us. To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from ___.com email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains. Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit ___ directly for confirmed job openings and links to apply. Please notify us of any fraudulent representation by sending an email to ___.

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: Our Customer Success Manager serves as a critical member of the Account Management team and is responsible for the retention, expansion, and overall growth of First Advantage’s enterprise accounts. This role is a consultative sales and account management position focused on driving revenue through the sale of First Advantage products and solutions within a mid size portfolio of named accounts. The CSM will develop, maintain, and execute account plans in close collaboration with internal partners and external customer stakeholders. Success in this role requires ensuring and expanding revenue through effective resource deployment, increased solution penetration across the enterprise, and the preservation of existing base revenue. The CSM partners closely with customers, operations, and technology teams to ensure service levels are met and customer expectations are consistently exceeded. While the role is 100% remote there will be up to 25% travel as needed for client needs. Individual must be located and authorized to work in the United States. Responsibilities: Program Management • Develop clear and thorough sales account plans detailing all relevant information about customers, industries, and specific risk history. Track revenue trends, sales opportunities, and analyze competitive threats. Meet or exceed monthly and annual revenue objectives within a defined list of named accounts., • Identify, consult and drive the expansion of additional First Advantage product or solutions to fit the customers’ needs, • Engage internal cross functional resources needed to maximize revenue opportunities and penetrate the market with FA products and solutions., • Clearly demonstrate your understanding of First Advantage pricing, administrative procedures, and organization to effectively articulate First Advantage benefits in a manner meaningful to a customer, as well as answer clients’ questions or implement solutions in a timely fashion., • Maintain a current understanding of First Advantage competitor offerings (i.e., price, product, service, or solution) so that you can effectively sell the advantages of First Advantage over those offered by its competitors., • Prepare and deliver quarterly and annual customer business reviews., • Analyze trends and make recommendations on potential changes to customer programs. Intervene as required to ensure customer satisfaction. Provide solutions to business problems, analyzing root causes of issues, and bring resolution to the issues., • Update and maintain knowledge of all aspects of customers’ risk and compliance programs including scopes of work, account and package configurations, pricing, handling procedures, and adjudication matrices., • Constantly seek, share, and implement best practices through on-going consultation and thought leadership., • Establish and maintain excellent customer relationships at all levels to provide superior service and solutions. Manage customers with clear communication and needs analysis. Provide internal leadership in a heavily matrixed environment managing several cross functional resources., • Partner with the internal account teams across multiple services and support teams to review program performance.Administrative, • Manage customer contractual documentation to include MSAs, Schedule As, Statements of Work, SLAs, and SOPs. Manage contract renewals while partnering with RFP team for proposal responses to RFPs. Develop and deliver unsolicited renewal proposals with clearly articulated value propositions to the customers with the end goal of retention., • Manage program compliance monitoring and develop impactful reporting programs for customers to demonstrate value and partnership, • Perform other duties as assigned. What you'll need to be Successful: • Bachelor's Degree or equivalent, • 3-5 years proven experience and track record in sales account management, managing complex solutions and products for strategic National and or Global accounts with executive relationship experience., • Work experience in the professional sales environment preferred, • Proficiency with MS Office applications, including Word, PowerPoint, and Excel., • Strong oral and written communication and interpersonal skills., • Outstanding multi-tasking and time-management abilities., • Excellent organizational, analytical, problem analysis and problem-solving skills., • 30% travel required, • Demonstrate consultative sales capabilities, exhibiting a professional demeanor and business maturityWhy First Advantage is Your Next Big Career Move: First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: • Ability to work remotely with occasional business travel., • Medical, Vision, Dental, and supplementary benefit plans, • 401k with an employer match, and an Employee Stock Purchase Plan (ESPP), • Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays The salary range for this position is approximately $65-80K base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

The Client Success Manager (CSM) owns the commercial and relationship outcomes for a portfolio of existing NuView IT customers. This is an internal sales role responsible for retention, renewals, expansion, and ensuring clients receive consistent, high-quality experience across managed services, cybersecurity, and professional services. The CSM serves as the primary business point of contact, translating client needs into clear scopes, quotes, and execution plans in partnership with Service Delivery and Engineering. Salary Range: $80k- $90k Role and Key Responsibilities: Own Client Relationships & Satisfaction • Act as the primary business contact for assigned accounts, • Run structured client check-ins (QBRs/EBRs as appropriate), • Maintain clear renewal calendar and contract hygiene, • Identify at-risk accounts early; coordinate retention plans with Services leadership, • Identify expansion opportunities (security, compliance, infrastructure, cloud, endpoint, backup, etc.), • Coordinate discovery with engineering/solution architecture, • Route out-of-scope requests through the standard pro services process, • Partner with Engineering/Solution Architecture to scope and estimate, • Quote and obtain client approval (T&M default) before execution, • Maintain clean account data: contacts, billing terms, contract dates, price changes, and service scope, • Coordinate pricing adjustments, true-ups, co-terms, and amendments, • Surface recurring issues/themes (service friction, product gaps, process breakdowns), • Partner with Service Delivery on corrective actions and client communications, • English native speaker (Required) Benefits: • 401(k), • Dental insurance, • Health insurance, • Paid time off, • Vision insurance, • Work from home

Job Type Full-time Description WHO YOU ARE As a Senior RPA Developer, you will provide technical leadership in the design and implementation of RPA and other automation solutions for our clients. You will use best practices and process to determine right-sized implementations for maximum client value including consideration of licenses, process approach and application, deployment options, and infrastructure. This role requires extensive hands-on experience in designing and developing UiPath RPA implementations as well as a passion for learning and understanding the products emerging in the rapidly changing RPA market. Experience with both complex and low code solutioning is required along with oversight and accountability for solutions designed by you and developed by a team of automation developers. Those adept at balancing business need and automation solution best practices in equal measure will find success. Working collaboratively with a Project Manager and Business Process Analyst, you will enable clients to see and realize the value and advantage in automation technologies. Requirements KEY ROLES A True Consultant · We serve clients, not technology • Help develop Automation roadmaps for our clients, • Write effective client documents and deliverables, • Understand clients’ business, • Advise clients and facilitate technical discussions, • Encourage open dialogue and collaboration, • Determine comprehensive technical requirements, especially with respect to client’s infrastructure, licensing, scalability, and maintenance, • Develop Solution Design Documentation and other materials that account for current project and big picture, • Consistently review team’s design and code; ensure best practice implementation, • Oversee or lead design, development, and testing of technically challenging aspects of the project, • Provide alternative solutions to project design, • Provide guidance on how to measure business value from digital assistants, • Own quality of solution; code, function, and presentation, • Support the PM in planning meetings, identifying critical path items, deliverables, task assignments, • Partner with Business Process Analysts to provide input to the automation opportunities in terms of potential solution design, tasks, and estimation, • Provide support for task prioritization, • Assist with risk identification, mitigation, contingency planning, • Live by MOM’s Code of Conduct, • Help make MOM a better place to work and grow, consistent with expectations outlined in MOM's Competency Framework, • Identify talent to grow into this role for the future, • Minimum of 2 years designing and implementing UiPath bots and solutions, • Minimum of 5 Years developing software solutions with either low code solutions or traditional code development, • Heavy experience with VB.net and/or C# code (both preferred); experience in other Microsoft stack technologies a plus, • Hands-on experience building enterprise ready UiPath RPA bots and solutions, • Experience recommending, designing, and implementing UiPath infrastructure fundamentals, scale management, and security, • Experience delivering high quality, effective Solution Design Documentation, • Experience in UiPath enterprise tools including Orchestrator (configuration, reporting), • Experience with tools like Automation Hub and Process Mining are a plus, • Experience with RPA DevOps best practices and change management processes, • Knowledge of UiPath licensing, • Microsoft Power Automate experience is a plus, • Experience in full life cycle of RPA projects across Exploration, Scoping, Implementation, and Verification, • Able to estimate projects and tasks effectively and accurately, • Leadership skills to lead a team of RPA developers through execution and code review, • Highly effective communication skills with ability to build sustainable relationships with colleagues and key stakeholders, • Able to lead efforts to promote new RPA projects and opportunities, • Desire to take the initiative, moving projects/ideas forward with clarity, • Creativity and ability to think outside-the-box while defining sound and practical solutions, • Health, dental, vision, life, and disability insurance, • Paid time off, • 401(k) with matching

Real people. Real service. At ___, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers. We are looking for a Product Management Intern to join our Product Team for our 10-week summer internship program. You will report into our Senior Product Manager, and will focus on a variety of tasks, projects, and processes, including meeting with internal stakeholders to conduct UX research on their satisfaction with internal operations systems, creating dashboards of operations data and offering recommendations, diving into systems issues and improvements. If you have an interest in E-commerce, Operations, Product Management, and Software, and are eager to learn more about business analysis and product management, we’d love to hear from you! This remote position is open to individuals who live in, or are open to relocating to, the following states: Arizona, Delaware, Florida, Georgia, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington. This opportunity requires travel to our headquarters in Melville, NY for an internship on-site meeting on July 14th and July 15th. We reimburse reasonable and necessary travel expenses, and you’re also welcome to work on-site anytime beyond this visit – our doors are always open. Role Type: Intern Location: Remote Length of Program: June 1st – August 7th (10 weeks) Internship On-Site Meeting: July 14th – July 15th Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. ET Pay: $20.00 per hour Responsibilities: • Work directly with the Senior Product Manager specializing in Operations and the software and systems that support warehouse management including inventory, order fulfilment and replenishment, • UX: Collect and organize performance data and user feedback from internal users, • Research and Data Analysis: Create reports and dashboards to summarize key metrics and trends, • Documentation: Support the Product and Operations teams with meeting notes, issue tracking, and testing documentation. Document common challenges and best practices, • Communication: Attend team meetings, participate and collaborate with the team to understand issues and find solutions, • Presentation, Findings and Recommendations: Prepare a final presentation highlighting findings, insights, and improvement opportunities Requirements: • Currently pursuing a Bachelor’s degree as a rising Junior or Senior (graduating in 2027 or 2028) with a focus on Business (Accounting, Finance, Management, Marketing, Operations Management, or other business related major), • Excellent verbal and written communication skills, • Comfortable with cross-department collaboration, attending meetings, and learning about software and systems in a fast-paced environment, • Interest in E-commerce, Operations, Product Management and Software, • Ability to collect and analyze data, in addition to making thoughtful recommendations, • Familiarity with Excel and PowerPoint Why work with us: • Experience our culture firsthand – We value generosity and believe that work should be both fulfilling and engaging. From intern socials and team lunches to an on-site visit at our headquarters and opportunities to attend department events, we create experiences that immerse you in our culture, helping you feel like a true part of the team., • Build meaningful connections – Our people-first culture ensures you feel supported and respected from day one. Through meet-and-greets with leadership, networking opportunities, and collaborative projects, you’ll form meaningful connections and foster your professional development., • We’re committed to growth – From everyday learning opportunities to our final presentations, we strive for continuous improvement. You’ll have the opportunity to bring fresh perspectives and innovative solutions to the table, while growing your communication skills in a supportive environment where your ideas are always heard., • Get involved, make an impact – We believe the best way to learn is by doing. Our internship provides real-world experiences through hands-on training, job shadowing, department swaps, and cross-functional teamwork. With a commitment to improvement, you'll gain valuable insights into different areas of our business while strengthening your skills. Check us out and learn more at ___! Additional Details: • Remote employees are expected to work in a distraction-free environment. Personal devices, background noise, and other distractions should be kept to a minimum to avoid disrupting virtual meetings or business operations., • Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas., • SupplyHouse.com is an Equal Opportunity Employer, strongly values inclusion, and encourages individuals of all backgrounds and experiences to apply for this position., • We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations., • All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.

We are seeking a Product Manager to lead Risk Adjustment product capabilities across all lines of business, including Medicare Advantage, ACA Marketplace, and Medicaid. This role owns the execution and evolution of Risk Adjustment solutions within our population health platform, ensuring accurate risk capture, compliant submissions, and efficient coding workflows for health plans and provider organizations. The Product Manager will work closely with engineering, clinical coding teams, operations, and customer success teams, while collaborating with the Head of Platform on overall product strategy and roadmap direction. Responsibilities: Risk Adjustment Product Ownership Own development and management of core Risk Adjustment capabilities including: • HCC model updates and configuration, • Risk score computation across supported models, • Suspect generation and accuracy management, • Encounter data reconciliation, • Risk adjustment reporting and analytics Ensure platform support for • Medicare Advantage (CMS-HCC), • ACA Marketplace (HHS-HCC), • Medicaid risk adjustment models Regulatory & Program Monitoring • Track CMS announcements and regulatory updates, • Ensure timely platform updates aligned with HCC model changes, • Monitor LOB-specific submission timelines and program requirements, • Work closely with clinical coding teams and outbound operations teams to support operational readiness Product Development & Enhancements • Identify and define new feature enhancements, • Design product workflows and requirements, • Maintain and prioritize product backlog, • Work with engineering teams and TPMs to track development progress, • Validate completed features prior to release Client & Customer Success Collaboration • Work closely with Customer Success teams to understand client workflows and challenges, • Participate in client discussions when needed, • Translate client feedback into product improvements and roadmap priorities Product Strategy Collaboration • Work in close collaboration with the Head of Platform to align Risk Adjustment capabilities with overall platform strategy, • Provide domain expertise and product insights to inform roadmap planning, • 5+ years Product Management experience, • 5+ years experience with Risk Adjustment or Population Health technology, • Strong understanding of Medicare Advantage, ACA, or Medicaid risk programs, • Familiarity with HCC models and coding workflows, • Experience collaborating with engineering teams on healthcare platforms Competencies: Communicates Effectively • Exchanging ideas, knowledge, and data so that the message is received and understood with clarity and purpose., • Plans and prioritizes work to meet the goals of the business., • Breaks down objectives into plans and actions to achieve significant milestones., • Anticipates and readily adjusts plans., • Ensures work and tasks are aligned to meet company priorities., • Breaks down goals into actions with milestones., • Identifies and builds partnerships to meet shared goals., • Readily partners with others to meet objectives and shares credit for contributions., • Anticipating and balancing the needs of multiple stakeholders and multiple projects., • Highly prepared and knowledgeable about expectations., • Delivers fair and flexible response to stakeholder needs., • Handling conflict situations to resolution effectively and professionally., • Adapts approach in real time to respond to different situations., • Thinks quickly and readily adapts behavior in the moment. Prosperity • Competitive salary based on your experience and skills – we believe the top talent deserves the top dollar, • Bonus Potential (based on role and is discretionary) – if you go above and beyond, you should be rewarded, • 401k plans– we want to empower you to prepare for your future, • Comprehensive Medical, Dental, and Vision insurance plans, • Tax-free Dependent Care Account, • Excellent PTO policy (everyone deserves a vacation now and then), • Great work-life balance environment- We believe family comes first!, • Strong supportive teams- There is always a helping hand when you need it The salary for a position is typically determined by multiple factors such as the individual's qualifications, experience, skills, and location. The projected compensation range for the position may vary based on these factors and could range from $80,000 to $100,000 (annualized USD). However, this estimate represents just one aspect of our total compensation package offered.

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our ___ and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. ___ as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. As a Solutions Architect, you’ll be a trusted advisor to GitLab prospects and customers in the Seattle area, helping them understand how GitLab’s DevSecOps platform addresses both technical requirements and business objectives across the entire software development lifecycle. You’ll guide organizations through their digital transformation journeys, from planning through monitoring, using your technical expertise, understanding of cloud and modern software development practices, and strong customer empathy. Reporting to a regional Solutions Architect manager and partnering closely with Account Executives and cross-functional teams, you’ll own technical evaluations (including proof of value initiatives and workshops), shape solution architectures, and serve as the voice of the customer back to Product Management. In your first year, you’ll focus on driving successful platform adoption, influencing revenue growth through solution selling, and building long-term, trust-based relationships that showcase GitLab’s differentiated position in an AI-driven DevSecOps landscape. • Lead technical discovery, demos, and validation (including proofs of value) to show how GitLab’s AI-powered DevSecOps platform meets customers’ technical and business needs across the full lifecycle., • Drive the technical evaluation process as the Directly Responsible Individual, including solution design, POC/POV ownership, workshop design, and the technical components of tenders, audits, and value stream assessments., • Collaborate with Account Executives and regional sales teams in North America to shape and execute account strategies that support new customer acquisition and expansion., • Build and deepen relationships with technical practitioners and business leaders, guiding them through GitLab-driven digital transformation and enabling them to become GitLab advocates., • Advise customers on modern software development, continuous integration, continuous deployment, security, and cloud practices, challenging existing approaches to improve return on investment., • Serve as the voice of the customer with Product Management, Engineering, Sales, and Marketing by sharing feedback, use cases, and competitive insights that inform roadmap and positioning., • Maintain and extend your technical expertise in GitLab, DevSecOps, AI, and related cloud technologies, creating reusable examples, best practice guidance, and technical collateral for customers and partners., • Invest in your own growth and development through ongoing learning, mentorship, and knowledge sharing to continuously improve the impact of the Solutions Architect team., • Experience engaging with customers in technical pre-sales, consulting, or similar roles, guiding them through solution design and evaluation., • Proficiency with the end-to-end software development lifecycle, including modern DevSecOps practices and continuous integration and continuous deployment workflows., • Hands-on experience with GitLab or comparable source control, CI/CD, and collaboration platforms, and the ability to map platform capabilities to customer use cases., • Practical knowledge of cloud computing concepts and related technologies, with the ability to discuss deployment, security, and operations options with technical teams., • Ability to lead technical evaluations such as proofs of concept or proofs of value, contribute to tenders or audits, and design and run workshops or value stream assessments., • Clear technical communication and presentation skills, with the ability to adapt messages for practitioners through to senior business and technical decision makers., • Skill in building trusted relationships, listening with empathy, and acting as a customer advocate to internal teams such as Product, Engineering, Sales, and Marketing., • Motivation to continuously develop professionally, including learning new technologies, deepening GitLab platform expertise, and applying transferable experience from related fields. We, the Solutions Architect team, are part of GitLab’s Sales organization and serve as the technical counterpart to Account Executives, with this role focused on opportunities in North America and reporting into a regional Solutions Architect Manager. Our mission is to help customers realize the full value of GitLab’s AI-powered DevSecOps platform by advising on architecture, running technical evaluations such as proofs of value, and guiding customers through their digital transformation. We work closely with Sales, Product Management, Engineering, and Marketing, collaborating asynchronously across regions to share best practices, create reusable technical collateral, and act as the voice of the customer. We are focused on helping customers modernize end-to-end software delivery, adopt GitLab at scale, and navigate a rapidly evolving AI and DevSecOps landscape. #LI-DNI The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our ___ and ___. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $90,300 - $193,500 USD How GitLab will support you • ___ support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from ___ are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our ___ Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also ___ and ___. If you have a disability or special need that requires ___, please let us know during the ___.

Welcome to ___— where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of ___, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering. From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company. Location & Flexibility Our Zendesk Customer Success Manager will be an integral part of our CX Platforms Team at TELUS Digital. This role will have the option to be in a Work From Near (Hybrid) capacity based out of one of the following offices: Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA, OR in a Work From Anywhere (Remote) capacity from within the U.S. TELUS Digital is seeking an exceptional Zendesk Customer Success Consultant (AI & Support Ops) to help clients accelerate value from their Zendesk and Zendesk for Contact Center solutions. This role requires deep Zendesk expertise, a customer-centric consulting approach, and the ability to deliver hands-on configuration and practical solutions in a fast-paced, agile environment. This is primarily a managed services and post-go-live optimization role, with the opportunity to lead AI expert advisory engagements as part of our services. As part of our customer success, managed services, and support operations consulting team, you will partner with client stakeholders and TELUS Digital delivery teams to optimize Zendesk solutions after go-live. You will lead post-go-live support and optimization by triaging issues, identifying root causes, implementing configuration enhancements, and advising on best practices to improve efficiency, agent experience, and resolution outcomes. You will also enable teams through documentation, training, and change adoption. A core focus of this role is AI adoption and optimization to increase automated and assisted resolution. You will accelerate customers’ time to value by driving adoption and operational excellence for Zendesk AI, from initial deployment through scale, leveraging capabilities such as Copilot, automation, bots, and QA features to increase productivity, improve resolution rates, and enhance self-service and reporting. This role also supports TELUS Digital’s AI advisory offerings, providing phased guidance and ongoing optimization for Zendesk AI Agents and/or Zendesk Copilot. This role is ideal for someone passionate about improving customer experiences and energized by continuous optimization of Zendesk and AI-enabled support operations. * Managed Services Delivery & Customer Success * Deliver billable managed services for Zendesk and Zendesk Contact Center, focused on platform health, adoption, and measurable outcomes * Manage a portfolio backlog of optimization, maintenance, and enhancement requests, including intake, scoping, prioritization, and progress updates * Respond to reactive requests while providing proactive recommendations to improve performance and adoption * Coordinate escalations and high-impact issues, communicating clearly and driving resolution to maintain customer confidence * Support Operations Advisory & Optimization * Lead discovery and needs assessments to understand support goals, pain points, and constraints * Advise clients on best practices across ticket lifecycle, SLAs, routing, escalation, and agent workflows * Translate operational recommendations into practical platform changes and process improvements * Zendesk Administration & Configuration * Configure and optimize Zendesk capabilities across Support, Guide, Messaging, and voice or contact center workflows * Build and maintain workflows using Zendesk configuration tools such as triggers, automations, views, macros, and forms * Manage configuration changes with testing, validation, and clear documentation * AI Adoption & Resolution Acceleration * Drive adoption and optimization of Zendesk AI capabilities, including Copilot, AI Agents, automation, and QA features * Improve assisted resolution through AI-supported summaries, suggested replies, and agent guidance * Improve automated resolution through effective bot experiences, containment, and handoff to agents * Monitor AI performance and quality, then tune workflows and knowledge sources to improve results over time * AI Expert Advisory Engagements * Deliver billable AI expert advisory engagements that help clients define use cases, success metrics, and an AI adoption roadmap * Provide phased guidance across AI rollout, expansion, and ongoing optimization to improve automated and assisted resolution * Produce clear recommendations and action plans, and track progress against agreed outcomes * Reporting, Analytics & Support Insights * Build and maintain dashboards and reporting to track volume, backlog, resolution performance, and key support KPIs * Analyze ticket and CSAT data to identify trends, root causes, and improvement opportunities * Provide clear recommendations and stakeholder updates based on data and observed outcomes * Enablement, Documentation & Change Adoption * Deliver training and workshops for admins, leaders, and agents to support adoption of new workflows and AI features * Create and maintain practical documentation including runbooks, playbooks, and configuration notes * Improve self-service and knowledge by assessing Help Center performance and recommending content updates * Integrations & Technical Troubleshooting (Partner with Engineering) * Troubleshoot issues across configuration, routing, APIs, and webhooks, and coordinate escalation to engineering when needed * Support integration discovery and requirements, and assist with testing and validation * Document incidents, root cause findings, and remediation steps to prevent repeat issues * Bachelor’s degree in Business, Computer Science, Engineering, or equivalent practical experience * 3+ years in customer success, managed services, CRM/contact center consulting, or support operations roles with hands-on Zendesk responsibility * Zendesk Expertise: Proven experience configuring and optimizing the Zendesk Suite (workflows, routing, roles/permissions, Guide/knowledge, and reporting); experience with Zendesk Contact Center is an asset * AI and Automation: Experience driving adoption and optimization of Zendesk AI capabilities such as Copilot, AI Agents, and QA features, with a focus on improving assisted and automated resolution * Support Operations Knowledge: Strong understanding of support processes and metrics, including ticket lifecycle, SLAs, knowledge management, and omnichannel operations * Technical Aptitude: Comfortable troubleshooting configuration and integration issues, reading API logs, and working with JSON (basic HTML/CSS/JavaScript and XML are a plus) * Consulting and Delivery Skills: Ability to lead discovery, translate business problems into practical recommendations, scope and estimate work, and manage a prioritized backlog across customers * Communication and Client Management: Strong stakeholder management and written communication skills; able to build trusted relationships with both technical teams and senior leaders * Zendesk Certifications: Zendesk Certified Support Administrator and/or other relevant Zendesk certifications * Managed Services Experience: Experience supporting a portfolio of customers, balancing competing priorities, and delivering outcomes within subscription-based or hours-based services * AI Advisory Experience: Experience delivering structured AI advisory engagements, success plans, and optimization roadmaps tied to measurable outcomes * Integrations (Partnered): Familiarity with REST APIs, webhooks, and middleware; able to support discovery and troubleshooting while partnering with engineering for complex builds * Platform Breadth: Experience with other CRM/CCaaS platforms (e.g., Salesforce Service Cloud, Microsoft Dynamics, Genesys, Five9, Amazon Connect) * Facilitation: Strong workshop and training facilitation skills for admins, agents, and leadership audiences At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity. We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us. For more information on how we use your information, see our .

THE COMPANY: Juul Labs's mission is to transition the world’s billion adult smokers away from combustible cigarettes, eliminate their use, and combat underage usage of our products. We have the opportunity to address one of the world’s most intractable challenges through a commitment to exceptional quality, research, design, and innovation. Backed by leading technology investors, we are committed to the same excellence when it comes to hiring great talent. We are a diverse team that is united by this common purpose and we are hiring the world’s best engineers, scientists, designers, product managers, operations experts, and customer service and business professionals. If the opportunity to build your career is compelling, read on for more details. ROLE AND RESPONSIBILITIES: • Reporting to the Manager of Reliability, you will work within the Reliability team alongside the Failure Analysis team to clearly communicate and address leading technical risks and characteristic reliability associated with Juul products and processes, • Support reliability testing for New Production Introduction and Sustaining products, from early prototype development through the product life cycle to field returns and post-market modifications and improvements, • Support Ongoing Reliability Test activities by performing tests on products manufactured at various contract manufacturers sites, to ensure consistency across all product lines and locations, • Support all PMTA submission filings by providing accurate and timely test results and data collection to meet requirements, • Collect test results and data files to report test status to engineering and R&D teams, • Support the supplier qualification process for new or modified components, materials, or processes, • Create case studies and experiments to characterize the effects of variability in material, process, manufacturing, environment, and consumer use, • Drive continuous improvement projects to reduce manufacturing or design-related risks, ultimately improving customer satisfaction or reducing cost, • Engage in cross-functional collaboration to support all engineering efforts (electrical, mechanical, reliability, failure analysis, etc.), • Be able to interpret the data and evidence from the analysis and figure out possible corrective actions and/or recommendations PERSONAL AND PROFESSIONAL QUALIFICATIONS: • 3+ years of experience as a Reliability Test Engineer or equivalent, • Experience designing and performing reliability tests, including Mechanical Stress Tests, Shock/Drop/Vibration Testing and Environmental/Climatic Testing, • Background in Failure Analysis, and related tools, such as SEM/EDS, CT X-Ray, XRF, FTIR, and mechanical cross-sectioning, • Proficient using general engineering and mechanical hand tools, and light machine shop tools to perform basic tasks such as soldering, light fabrication of electrical and/or mechanical test systems, and rework/repair of existing systems, • Ability to use fundamental failure analysis methodology to derive a root cause of failure, • Knowledge of industry test standards, • Substantial experience with Design of Experiments (DoE) methodology, • Experience in manufacturing technologies, plastic and metal forming, PCB materials and fabrication, component package types and reliability comparisons, • Experience driving evaluations, test and verification for consumer products, • Well established knowledge in component-/board-level physics of failure and reliability test methods, and correlation of reliability prediction tools with measured results, • Ability to communicate well with cross-functional team members, efficiently collaborate to achieve project goals, and contribute positively to development and sustaining efforts, • Understanding of engineering drawings, mechanical design and manufacturing processes, • Consumer electronics experience is preferred EDUCATION: BS degree in a technical field or industry required, or equivalent work experience JUUL LABS PERKS & BENEFITS: • A place to grow your career. We’ll help you set big goals - and exceed them, • People. Work with talented, committed and supportive teammates, • Equity and performance bonuses. Every employee is a stakeholder in our success, • Cell phone subsidy, commuter benefits and discounts on JUUL products, • Excellent medical, dental and vision, disability, and life insurance, plus family support, wellness, legal, and employee assistance program benefits, • 401(k) plan with company matching, • Plus biannual discretionary performance bonuses Juul Labs is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees and job applicants, without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. We will consider for employment qualified applicants with arrest and conviction records, pursuant to the San Francisco Fair Chance Ordinance. Juul Labs also complies with the employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for Juul Labs in the US. #LI-remoteSALARY RANGES: Salary varies by role, level and location, and is dependent on the cost of labor in a given geographic region among other factors. These ranges may be modified at any time. SALARY RANGE: $127,000 - $159,000 USD

Hi, we’re MoonPay. We’re here to onboard the world to the decentralized economy. Why?Because crypto and blockchain aren’t just technologies—they’re tools for global financial empowerment. They give people control over their money, their digital assets, and their future, unlocking opportunities that traditional systems have kept out of reach. What we doAt MoonPay, we’re building the infrastructure that powers this new financial system. We make it easy for anyone, anywhere, to buy, sell, and trade crypto using everyday payment methods like cards, Apple Pay, PayPal, Revolut and Venmo. We provide simple tools to send, receive, and manage stablecoins, so anyone can participate in the crypto economy confidently. Trusted by nearly 30 million customers and over 500 companies, our secure, enterprise-grade platform is driving mainstream crypto adoption worldwide. We collaborate with innovative brands and projects to build secure, scalable solutions for a blockchain-powered future. And we’re committed to doing it right—fully licensed in the U.S. and regulated across the UK, EU, Canada, and Australia—because trust and compliance are non-negotiable. But we’re just getting started. We’ve launched a consumer app that makes crypto accessible, intuitive, and usable for everyone, and it’s growing fast. We’re iterating every day to make it the best it can be. If you believe financial freedom should be for everyone—if you believe in building a fairer, more open financial system—we want you with us. To build systems that benefit all, we need contributions from all, regardless of background. Come build the future of payments and the decentralized economy with MoonPay. Let’s make financial freedom and autonomy the new normal. 🌍 Locations Supported New York. This role will be hybrid, and will require you to spend some portion of your time in our office. 🌔 About the Opportunity As a Senior Manager, Customer Success, you're first and foremost a hardcore operator with end-to-end ownership of the client experience. Reporting to the SVP of Operations, you'll ensure our enterprise clients—including direct businesses, merchants, and vital technology partners—achieve maximum value and satisfaction from MoonPay's products. This role demands a holistic approach, blending direct customer advocacy, partner ecosystem optimization, and sales process excellence to ensure every touchpoint, from initial integration to ongoing engagement, is seamless and impactful. You'll be the pivotal force for change, centralizing critical client information and serving as the essential bridge across Enterprise Sales, Product, Solutions Engineering, Go-To-Market, and Customer Experience teams. Your mission is to streamline our processes, driving efficiency and fostering a unified client experience from end to end. What you will do · Develop and execute a global strategy to maximize recurring revenue (MRR/ARR) and boost Customer Lifetime Value (CLTV), optimizing the entire client journey from onboarding to engagement.· Proactively identify and eliminate process friction to create frictionless workflows that enhance client experience and drive efficiency.· Centralize critical client and partner information, fostering seamless communication and connectivity across Enterprise Sales, Product, Engineering, Go-To-Market, and Customer Experience teams for cohesive strategy and execution.· Establish robust "Voice of the Partner" programs to gather feedback and drive continuous product and process improvements.· Lead and scale the client success function. You'll be comfortable operating as a high-performing individual contributor or leading a small technical support team based on business needs, ensuring our approach scales effectively with MoonPay's growth.· Own the content strategy for the partner support knowledge base, focusing on enhancing self-service capabilities and partnering with Solutions Engineering on developer documentation.· Improve our internal and external tool suite, recommending automation for client self-service, transparency, and internal team efficiency, championing scalable solutions.· Be a champion for MoonPay and leverage your crypto curiosity to build the best customer success function in the industry. Key Success MetricsYour performance in this role will be directly measured by:· Recurring Revenue (MRR/ARR) Growth & Net Retention· Customer Lifetime Value (CLTV)· Partner Health Score· Overall Process Efficiency & Workflow Optimization Gains (e.g., Onboarding Time-to-Value, automation, improved cross-functional handoff times)· Customer/Partner Churn Rates 🧑‍🚀 About You You're a hands-on leader who thrives in a fast-paced environment and is passionate about expanding access to Web3. You possess a clear vision for building exceptional client experiences and optimizing efficiency. As a problem-solver who thrives even amidst ambiguity, you excel at working cross-functionally and enjoy collaborating with both clients and internal teams like sales. Requirements· 5+ years of progressive experience in Customer Success, Partner Operations, or a similar client-facing role, with a strong background in FinTech, Crypto, or Payments. At least 2 years of this experience should be in a leadership or senior individual contributor capacity.· Strong technical understanding of the software development lifecycle, API integrations, and various integration methods (e.g., APIs, SDKs, webhooks).· Demonstrated ability to translate complex technical concepts into clear, actionable processes and solutions.· Proven experience collecting and leveraging client and partner feedback to influence product roadmaps and improve service delivery.· Exceptional cross-functional collaboration and communication skills, with a proven ability to work effectively with technical teams and partners, building strong relationships across diverse groups (e.g., sales, product, engineering).· A genuine passion for the Web3 space and its potential.· Proactive, solutions-oriented, and highly adaptable, comfortable operating independently and driving initiatives with minimal oversight.We’re looking for people who live our core values, those who strive for excellence and want to leave a lasting legacy on the global financial system. Our values: B - Be HungryL - Level UpO - Own ItC - Crypto CuriousK - Kaizen What’s in it for you💰Competitive salary package 🤝 Equity package: We believe financial freedom starts with our employees, so all employees have ownership at MoonPay 📈 Pay for performance equity bonus: Those who drive outsized outcomes receive outsized rewards 🏝 Unlimited holidays: We give you the autonomy to choose when to work (and when to switch off) 🌍 Hybrid working schedule: Work fully remotely or your nearest Moonbase, the choice is yours 🩺 Private Healthcare benefits: To protect you and your loved ones 🍼 Enhanced parental leave: So you can spend more time with your loved ones without a second thought 📚 Annual training budget: We support your training journey every step of the way 🪑 Home office setup allowance: Create the home office of your dreams 👛 Remote working allowance: Those working fully remotely get a little extra for utilities 💰 Monthly budget to spend on our products and zero fee crypto transactions: Cultivate your inner DEGEN 💰 Employee referral programme: Great people know great people, refer them to receive 10K in USDC ✈️ Regular remote company offsites: Meet your colleagues regularly for high impact in person sessions and hackathons 🚀 Working in a disruptive and fast-growing company where excellence is rewarded What’s it like to work at MoonPay? At MoonPay, you’ll work alongside driven, resourceful people who are passionate about excellence in everything they do. Kaizen is more than just a saying here, it’s a mindset. We encourage you to think big, take risks, and push the boundaries of what’s possible, knowing you have the support of a team that wants to see you grow. We’re listed in the ___ and consistently strive to provide an environment where everyone feels they can their best work. Whether you’re remote or collaborating with teammates around the world, you’ll find opportunities here to do the best work of your career while shaping the future of the decentralized economy. Commitment To DiversityResearch has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas. Please know that this list is indicative, and that we would still love to hear from you even if you feel that you are only a 75% match. Skills can be learnt, diversity cannot. Please let us know if you require any accommodations for the interview process, and we’ll do our best to provide assistance. At MoonPay we believe that every voice matters. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. That’s why we are committed to diversity and inclusion in the workplace and are a proud equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including, but not limited to, hiring, recruiting, promotion, termination, layoff, and leave of ___ is also committed to providing reasonable accommodations in our job application procedures for qualified individuals with disabilities. Please inform our Talent Team if you need any assistance completing any forms or to otherwise participate in the application process. Please be aware that MoonPay does not request an AI-led interview without seeing a recruiter or team member from MoonPay on video call. We won't ask for your personal identification documents or any money from you during your interview process with us. Be fraud smart! If you receive an email - claiming to be from MoonPay - but from an email address ending in anything other than @moonpay.com, please be aware that this is not us.

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance. Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by ___ that guide every decision we make. This leadership role, reporting to the VP of Billing and Collections, serves as the authoritative source for all billing, collections, and payments performance data at Pie Insurance. The Senior Manager is responsible for delivering accurate, timely, and actionable financial reporting, and for enforcing robust controls and compliance across Pie's Workers' Compensation and Commercial Auto billing operations. The role encompasses the entire reporting lifecycle—from data extraction and reconciliation to executive-level dashboarding. Key areas of ownership include Accounts Receivable (AR) aging, collections effectiveness, payment lifecycle analytics, bad debt tracking, and audit invoice management. This position provides essential support for month-end close, balance sheet integrity, internal controls compliance, and external audits, requiring close collaboration with Finance, Accounting, Operations, and Product teams. Core Responsibilities: Financial Reporting & Accounts Receivable (AR) Analytics • Own the Aged Trial Balance (ATB): Maintain the authoritative ATB, ensuring accuracy, timeliness, and alignment with the Finance department., • Support Allowance for Doubtful Accounts (AFDA): Provide insights through trend analysis, risk segmentation, and collections performance data., • Generate Comprehensive AR Reports: Produce detailed AR aging reports segmented by product line, payment method, payment plan, and risk indicators., • Develop Collections Performance Dashboards: Create weekly and monthly reports on recovery rates, delinquency, payment success/failure rates, NSF/chargeback volumes, and bad debt projections., • Manage Audit Invoice Reporting: Track premium true-ups, audit payment success rates, and outstanding receivables across all products., • Deliver Financial Analysis: Prepare trend and variance reporting for Management Business Reviews (MBRs), forecasting, and executive operational reviews. Payment Lifecycle Management & Cost Analysis • Establish Payment Source of Truth: Centralize data for all payment activity, including pay-by-pay records, Payment Service Provider (PSP) performance, settlement accuracy, remittances, and recurring payment behavior., • Ensure Data Integrity: Guarantee 100% accuracy between billable activity, collected payments, and General Ledger (GL) balances., • Analyze Payment Mix and Costs: Track payment method mix (ACH, credit card, debit card, check), transaction volumes, channel effectiveness, and the total cost of payments (e.g., Stripe fees, chargeback expenses, collection agency commissions)., • Quantify Payment Failures: Assess the financial impact of failed payments, retry logic performance, and down payment effectiveness., • Monitor Churn & Retention: Analyze billing, collections, and payment behavior impacts on customer retention and churn. Collections Performance & Strategy Visibility • Report on Collections Effectiveness: Provide comprehensive reporting on internal vs. third-party collections, including placement effectiveness, recovery rates, and cost-to-collect., • Track Key Collections Metrics: Monitor NOC rates, payment success rates, policy survival rates, and retention by cohort., • Analyze Outcomes: Segment collections outcomes by age, balance, payment method, underwriting segment, and agency performance., • Develop Predictive Models: Build models and scenario analyses to inform collections strategy and resource allocation., • Identify Bad Debt Risk: Establish early warning indicators for bad debt and support segmentation strategies to maximize recovery. Month-End Close & System Reconciliation • Lead Monthly AR Close: Direct monthly activities including AR aging validation and bad debt allowance analysis in collaboration with Accounting., • Execute Critical Reconciliations: Perform reconciliations between core systems (Zuora, Stripe, Salesforce, PPS, Nexus Audit, and GL)., • Resolve Discrepancies: Identify, investigate, and resolve reconciliation breaks, payment misallocations, and system discrepancies., • Document Adjustments: Maintain documentation and tracking for premium adjustments, refunds, write-offs, and billing corrections., • Support Audits: Provide clean data packages and variance explanations for quarter-end and year-end audit requests. Controls, Compliance & Audit Support • Execute Internal Controls: Perform Internal controls for financial reporting, including documentation, testing, and remediation of control deficiencies., • Maintain Balance Sheet Integrity: Establish robust reporting controls and reconciliation frameworks., • Manage Audit Trails: Maintain comprehensive audit trails for all financial adjustments, write-offs, and manual system interventions., • Support Audits: Facilitate internal and external audit requests with accurate data samples and process walkthroughs., • Ensure Compliance: Confirm compliant reporting of unclaimed property, refund reserves, and customer fund handling., • Identify and Improve Controls: Identify control gaps and recommend improvements to processes, tooling, or policy., • Document Procedures: Maintain documentation for reporting processes, system access controls, and reconciliation procedures. Data Quality & System Integration • Ensure Data Integrity: Uphold data integrity across all billing platforms (Zuora, Stripe, Salesforce, PPS, Nexus Audit)., • Resolve Data Issues: Identify and resolve systematic data issues that compromise financial reporting accuracy., • Support Modernization: Assist Billing Modernization initiatives by validating data migration, testing new reporting outputs, and documenting updated workflows., • Enhance Automation: Partner with Product, Engineering, and Data teams to improve automated reporting capabilities., • Document Methodology: Maintain data dictionaries, field definitions, and reporting methodology documentation., • 10+ years in financial reporting, analytics, or AR management, preferably within insurance, fintech, or high volume subscription billing environments., • Workers' Compensation insurance billing experience is highly advantageous., • Expert proficiency in Excel/Google Sheets (pivot tables, complex formulas, VLOOKUP/XLOOKUP, data visualization)., • Comfort and fluency working with and manipulating structured and unstructured data sets., • Exceptional reconciliation skills, with the proven ability to investigate and resolve complex, multi-system discrepancies., • Experience with billing/payment platforms (Zuora, Stripe, Salesforce preferred) and the ability to extract and analyze data from various sources., • Strong foundation in GAAP accounting, AR accounting, revenue recognition, and financial controls., • Knowledge of internal control program compliance requirements and financial audit processes., • Demonstrated experience reconciling complex payment ecosystems (PSPs, remittances, recurring payments)., • Highly analytical, detail-oriented mindset with an unwavering commitment to data accuracy., • Excellent communication skills, capable of translating technical findings for non-technical audiences and creating high-level executive dashboards., • Comfortable building structure and clarity in ambiguous or nascent environments. The use of AI in Application Review: To support a fair, efficient, and consistent hiring process, we use AI-powered tools to assist in the initial screening of applications. These tools help us identify qualifications and prior work experiences that align with the requirements of the role. We may also use AI assistant video tools during interviews to support note-taking and candidate evaluation. All AI-powered outputs are still subject to human oversight and decision-making at multiple stages of the process. By submitting your application, you acknowledge and consent to Pie utilizing these AI technologies to assist in our evaluation process. Base Compensation Range $135,000 - $170,000 USD • Competitive cash compensation, • A piece of the pie (in the form of equity), • Comprehensive health plans, • Generous PTO, • Future focused 401k match, • Generous parental and caregiver leave, • Our ___ are more than just a poster on the wall; they’re tangibly reflected in our work Our goal is to make all aspects of working with us as easy as pie. That includes our offer process. When we’ve identified a talented individual who we’d like to be a Pie-oneer , we work hard to present an equitable and fair offer. We look at the candidate’s knowledge, skills, and experience, along with their compensation expectations and align that with our company equity processes to determine our offer ranges. Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members. Unless otherwise specified, this role is remote. Remote team members must live and work in the United States (territories excluded) and have access to reliable, high-speed internet. Pie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic. Pie Insurance participates in the E-Verify program. Please click ___, ___ and ___ for more information. Pie Insurance is committed to protecting your personal data. Please review our . Safety First: Pie Insurance is committed to your security during the recruitment process. We will never ask you for credit card information or ask you to purchase any equipment during our interview or onboarding process. #LI-REMOTE #BI-REMOTE

Responsive recruiter Benefits: • 401(k), • 401(k) matching, • Competitive salary, • Dental insurance, • Flexible schedule, • Health insurance, • Paid time off, • Vision insurance About Ellie Mental Health of Aurora and Saint Charles:Ellie Mental Health of Aurora and St. Charles is dedicated to providing compassionate, accessible, and high-quality behavioral health services to our communities. We strive to make mental health care approachable, inclusive, and effective, fostering a supportive environment for both clients and staff. Join our team to help ensure the financial health of our clinics while supporting our mission to improve mental wellness. Position Overview:The Revenue Cycle Management (RCM) Specialist is a critical member of the Ellie Mental Health of Aurora and St. Charles team, responsible for managing the end-to-end revenue cycle process to ensure timely and accurate billing, collections, and financial reporting. This role requires a detail-oriented individual with strong analytical skills, knowledge of behavioral health billing practices, and a commitment to supporting the clinic’s mission. The RCM Specialist will handle claims creation, bill submission, payment posting, resolution of problematic claims, and report generation to optimize revenue and ensure compliance with insurance and regulatory requirements. Key Responsibilities:Claims Creation and Submission: • Prepare and submit accurate insurance claims for behavioral health services using the clinic’s electronic health record (EHR) and billing software., • Verify patient insurance eligibility and benefits prior to claim submission., • Generate and submit clean claims to insurance payers and self-pay clients in a timely manner., • Accurately post payments, adjustments, and denials received from insurance companies and patients. Identify, analyze, and resolve denied or rejected claims by working with insurance companies, patients, and clinical staff. • Appeal denied claims as needed, ensuring proper documentation and timely follow-up., • Generate regular financial and performance reports, including accounts receivable (A/R) aging, claim status, and revenue cycle metrics., • Analyze trends in denials, reimbursements, and billing issues to recommend process improvements., • Ensure all billing practices comply with federal and state regulations, including HIPAA, and payer-specific guidelines., • Work closely with clinical staff to verify documentation and coding accuracy for services rendered., • Communicate with patients regarding billing inquiries, payment plans, and insurance-related questions in a professional and empathetic manner., • Stay updated on changes in insurance policies, billing regulations, and behavioral health coding standards., • Assist with audits and provide documentation as needed for compliance reviews., • Support the implementation of new billing software or processes as required., • High school diploma or equivalent required; associate’s or bachelor’s degree in healthcare administration, business, or related field preferred., • Minimum of 2 years of experience in medical billing or revenue cycle management, preferably in behavioral health or mental health settings., • Strong knowledge of medical billing, coding (CPT, ICD-10), and insurance processes, with specific experience in behavioral health billing preferred., • Proficiency in EHR and billing software (e.g., TherapyNotes, Kareo, or similar platforms); familiarity with the Valant EHR platform is a plus., • Excellent attention to detail and organizational skills to manage high volumes of claims and data., • An analytical mindset with the ability to identify and resolve complex billing issues., • Strong communication skills, both written and verbal, to interact with payers, patients, and staff., • Ability to work independently and collaboratively in a fast-paced environment., • Empathetic and patient-focused approach to handling sensitive client interactions., • Problem-solving mindset with a proactive attitude toward challenges., • This position is primarily office-based, with responsibilities split between Ellie Mental Health locations in Aurora, IL, and St. Charles, IL, with the potential for hybrid or remote work depending on clinic needs and performance., • Competitive salary commensurate with experience., • Health, dental, and vision insurance options., • Paid time off and holidays., • Opportunities for professional development and continuing education., • Supportive and collaborative team environment. Flexible work from home options available. Compensation: $50,000.00 - $60,000.00 per year Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Ellie Mental Health is devoted to purposefully building an inclusive and diverse workplace where all of our humans can be their authentic selves! (Authenticity is one of our core values, after all…) If you’re excited about the chance to be a change-maker with us, but your past experience doesn’t perfectly align with every single qualification of the job description, we encourage you to apply anyways. Our mental health jobs need dedicated individuals from every background who are willing to care for others. And who knows, you might just be the perfect candidate for another role! We take care of our people. It’s that simple. From investing in their financial future, to providing wages that shatter the ceiling in our industry to reasonable caseload expectations we ensure that our people are happy. Happy employees do better work and provide better client care! No matter what it is that you do in your mental health career at Ellie, our clients depend on us cultivating an environment where our employees can thrive so that they can thrive too! Y’all, jobs in mental health are tough jobs with a high risk of emotional fatigue and burnout. At Ellie, we use all of our core values of humor, creativity, authenticity, acceptance, determination, and compassion not just out in our communities, but we turn them inwards too! Our employees have clear growth paths for advancing their careers. We have created a culture that reminds us that our employees are our leaders! Ellie is a socially responsible for-profit business, which allows us to be flexible and responsive to our community’s needs. Many mental health and wellness-focused companies are non-profits or government agencies, which rely on the general public, grants, or large donors for funding. This model often results in little creativity and lower compensation for employees, promoting a work culture that just makes people feel “blah.” Feeling blah doesn’t help employees stay motivated, engaged, or even in their jobs for a very long time! So we created a new model: one that puts flexibility, innovative decision-making, creativity, and our people first, while remaining a socially conscious and responsible for-profit business focused on changing how we treat mental health. In short, we’re just people helping people. Wanna join the herd?

This job opening is being posted to support future anticipated hiring needs within the market. Supervise Operations. Drive Service Excellence. Grow Your Career. Valet Living is hiring a field-based Area Leader to help oversee our nightly waste, recycling, and compost collection services. In this role, you'll manage a team of 15 to 40 part-time Service Valets across 20 to 40 multifamily communities-ensuring our service runs smoothly, safely, and on time. This is a great opportunity for someone with supervisory experience who enjoys solving problems, using data to drive decisions and keeping operations on track. Compensation & Work Environment Details: Pay Range: $21.50 - $23.00 per hour Company Vehicle: provided by the company Work Schedule: Sunday - Thursday from 6:00 PM - 12:30 AM core hours, plus two flexible hours to complete your 8-hour shift. (Schedule may vary based on business needs.) Work Environment: 70% field-based / 30% remote administrative What You'll Do: Lead Your Team: • Onboard and train your team of Service Valets to deliver high-quality waste, recycling, and compost collection services., • Provide on-the-job coaching and support, by conducting regular team meetings and safety checks to reinforce best practices and service standards., • Manage schedules, approve timecards, and ensure your team stays on track and within budget., • Foster a culture of accountability, open communication, and continuous improvement. Keep Operations Running Smoothly: • Step in when needed to ensure uninterrupted service-service reliability starts with you., • Visit properties to review service quality, complete audits, and resolve any issues that come up., • Use technology tools like the iValet dashboard to track performance and ensure timely service completion., • Respond to resident or property concerns quickly and professionally., • Ensure Service Valets have the tools, equipment, and access needed to complete their routes. Support Daily and Administrative Tasks: • Assist with hiring and training new Service Valets., • Pick up and distribute supplies, PPE, and containers as needed., • Work with your Operations Manager to monitor staffing levels and manage costs., • Help with special projects or service recovery efforts as assigned., • Oversee company vehicle maintenance and ensure fleet safety standards are met. What We're Looking For: • Supervisory Experience: At least one-year prior experience overseeing a team or crew in a hands-on environment, preferred., • Organized and Detail-Oriented: Able to manage schedules, track service, and follow up on issues., • Tech-Savvy: Comfortable using Microsoft Office Suite and learning new platforms., • Data-Driven: Strong analytical skills with the ability to interpret reports and make decisions., • Strong Communicator: Clear verbal and written communication skills., • Problem Solver: Quick to adapt, address issues, and find solutions., • Education: High school diploma or GED required., • Valid Driver's License: Required, with the ability to operate a company vehicle. Physical Requirements: • Ability to lift and carry up to 50 lbs., • Comfortable walking long distances (including stairs) and working outdoors in varying weather conditions., • Tolerant of disagreeable odors (it's part of the job!) Why You'll Love Working with Us: At Valet Living, we don't just provide essential services-we build careers, create opportunities, and cultivate a culture of excellence. As part of our team, you'll experience a workplace where leadership is about service, growth is the norm, and every detail matters. Comprehensive Benefits: • Health Benefits: Medical, dental, and vision coverage for you & your family, plus HSA with employer contributions and Flexible Spending Accounts, • Financial Security: 401k with company match, life and disability insurance, AD&D, and business travel coverage, • Paid Time Off: Up to 15 PTO days annually + 10 paid holidays, 1 floating holiday, and 1 volunteer day, • Professional Development: Tuition reimbursement up to $5,250 per year and access to our online education center, • Additional Perks: Referral bonuses, pet insurance, associate assistance programs, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs The final compensation offered will be determined based on various factors, including the candidate's location, level of experience, and skill set. As such, it may fall outside the range listed above. The application window is anticipated to close 60 days from the date the job is posted. Ready to take the next step in your career? Apply today! Are you a current Valet Living employee? If so, click ___ to apply. Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.