Multimedia Systems Engineer II
hace 9 días
Houston
Job Description eMITS is seeking a Multimedia Systems Engineer to support the Workplace & Collaboration Services (WCS) in delivering innovative, consistent, and secure collaboration solutions. This role is responsible for engineering, installing, configuring, testing, and documenting Microsoft Teams Rooms (MTR)-certified equipment in NASA-managed collaboration spaces. The candidate must demonstrate hands-on expertise, technical judgment, and strong leadership skills to ensure spaces are designed and operated in alignment with NASA standards and mission requirements. eMITS is NASA’s enterprise-level service for delivering multimedia, IT communication platforms, and digital content supporting the Agency’s mission. From capturing rocket launches to delivering enterprise IT solutions and digital outreach, eMITS integrates mission-critical communications across NASA OCIO and OCOMM. This position offers a unique opportunity to directly support NASA’s mission to inspire discovery and share NASA’s story with the world. JOB RESPONSIBILITIES: • Design, install and configure Microsoft Teams Rooms certified, appliance-based systems, including compute appliances, touch consoles, cameras, microphones, speakers, displays, and content ingest, • Manage multiple project tasks simultaneously and provide daily/weekly activity reporting., • Provide support for technical analysis for new hardware systems, upgrades, risk assessments, and implementation plans., • Participate in standards maintenance, assessment, and continual improvement, including commenting on NASA standards changes and hardware evaluation, • Participate in the review and technically evaluate custom/non-standard room approaches, minimizing complexity and maximizing usability, • Contribute to system obsolescence planning, lifecycle tracking, and upgrade/replacement roadmaps (5–7 year planning horizon)., • Participate in engineering activities and meetings with Product Owners, customers, and stakeholders., • Communicate technical concepts clearly to non-technical stakeholders., • Willingness to travel for face-to-face meetings, room installation/configuration/acceptance, technical evaluation/site survey, and center visits as needed, • Maintain relevant Microsoft Teams Rooms–related certifications. EDUCATION & WORK REQUIREMENTS: • Requires minimum BA/BS and 5 years of related experience as well as hold a relevant certification for engineering Microsoft Collaboration Systems. Minimum Requirements: • Must be a U.S. citizen., • Demonstrated experience installing, and configuring Microsoft Teams Rooms certified, appliance-based systems, including compute appliances, touch consoles, cameras, microphones, speakers, displays, and content ingest, • Must possess current, relevant Microsoft Teams Rooms–related certifications (must be maintained as technology and MTR device list evolves), • Be familiar with Compliance with EPEAT, Section 508, and energy-savings standards, • Proven familiarity in engineering collaboration spaces as complete audio/video systems, including room sizing, camera coverage, microphone pickup, speaker coverage, display readability, cabling, and signal flow, • Ability to understand engineering documentation and installation guides; experience with version-controlled repositories (e.g., NASA SharePoint Online), • Strong understanding of balancing functionality, interoperability, security, supportability, cost, and end-user simplicity, • Experience with appliance-based deployments that do not require third-party AV control system infrastructure, • Expertise in network configuration, device enrollment (WCS Intune or equivalent), and compliance with Agency Security Configuration Standards, • Ability to evaluate spaces as complete systems, confirming usability, installation quality, lifecycle readiness, and operational handoff, • Knowledge and experience with installation verification and acceptance procedures, including camera capture/framing, microphone pickup and noise rejection, display readability, speaker coverage, and physical security, • Familiarity with Common Room Components requirements: resource mailbox/Entra ID join, one-touch join touch panel, USB-C/HDMI content ingest, secured cabling, cable cubby, dual network drops, dedicated power, and centralized management, • Understanding of developing and maintaining engineering documentation, installation guides, and end-user training materials; ensuring Section 508 compliance, • Demonstrated ability to technically evaluate custom/non-standard room approaches, minimizing complexity and maximizing usability, • Proven ability to participate in standards maintenance, assessment, and continual improvement, including commenting on NASA standards changes and hardware evaluation., • Strong organizational, presentation, and customer service skills; ability to communicate technical concepts clearly to non-technical stakeholders., • Ability to think, plan, and work independently while meeting deadlines., • Strong interpersonal skills with the ability to interact effectively with co-workers, customers, and cross-functional teams., • Proven ability to manage multiple project tasks simultaneously and provide daily/weekly project reporting., • Proficiency in Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, Teams, OneNote, OneDrive), as well as SharePoint and Box. Preferred Qualifications: • Experience supporting NASA, aerospace, DoD, or other large federal technical environments., • Industry-recognized certifications in audio/video engineering, IT systems integration, or related fields, • Experience coordinating with NASA facility teams for needed building modifications like power, and network configurations., • Experience supporting risk-based decisions, system security plan documentation, and coordination with engineering and service delivery leads, • Experience providing training and training materials on collaboration and conference rooms, • Experience working in sensitive or mission-critical environments, with awareness of federal IT security protocols and data handling standards. ARES BENEFITS: ARES offers a competitive compensation and benefit package. Full time employees may participate in: • Medical Insurance, • Dental Insurance, • Vision Insurance, • HSA/FSA Accounts, • Life & Disability Insurance, • Critical Illness & Accident Insurance, • ESOP, • 401(k) Plan, • Paid Time Off & Holidays ARES is an equal opportunity employer and complies with E-Verify. We believe in hiring a diverse workforce and fostering an inclusive culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. ARES shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5