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AutogenAI is a leader in Generative AI SaaS, transforming how organizations create and optimize winning bids, tenders and proposals through cutting-edge natural language processing technology. We are one of the fastest-growing AI companies in the world, expanding rapidly to meet the increasing demand for AI-driven solutions across sectors. Our innovation stems from a belief that language technology will revolutionize business communication over the next decade. We empower our clients to grow faster and more efficiently by delivering bespoke AI language engines tailored to their needs, saving time, improving content quality, and boosting win rates in highly competitive markets. We drive AutogenAI’s growth by fostering a culture where innovation and ambition thrive, building a company where everyone can have a career-defining experience. As we scale, we invite passionate professionals to join our journey of innovation, helping shape the future of AI-powered business solutions. As a Customer Support Agent, you will be the first point of contact for our customers, ensuring they receive exceptional support and guidance on the AutogenAI platform. You will be responsible for addressing customer inquiries, troubleshooting issues, and collaborating with various teams to deliver a seamless customer experience. This role offers the opportunity to become an expert in our product, work cross-functionally with key departments, and directly contribute to customer satisfaction and retention This role must cover US East Coast hours between 8am - 5pm. • Providing Product Support: Become a product expert to address customer questions, providing accurate and prompt assistance via email, webform, phone and live chat., • Technical Aptitude: Research and identify appropriate JSON logs and traces to help identify root causes, and ability to discuss with 2nd line support., • Categorizing and Prioritizing Inquiries: Identify the priority of customer inquiries and categorise them to ensure efficient handling and assignment. Ensure that complex issues are escalated to the appropriate teams. Ability to provide timely and consistent updates to ticket requestors on the status., • Documenting Solutions and Creating Resources: Write and update knowledge base articles and internal documentation to help customers self-serve, reducing the volume of repeat inquiries and Support's resolution time., • Collaborating Across Teams: Work closely with Customer Success Managers, the Engineering team, and other departments to resolve issues, share feedback, and improve the customer experience., • Delivering Outstanding Customer Service: Strive to delight customers by providing a seamless, friendly, and effective support experience that builds trust and loyalty., • Tracking and Monitoring Issues: Document, track, and monitor problems to ensure timely resolutions, keeping customers informed throughout the process., • Adhering to SLAs and KPIs: Consistently meet or exceed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to maintain high standards of service quality., • Problem-Solving Skills: You possess a natural aptitude for troubleshooting and enjoy finding creative solutions to customer issues, ensuring swift resolutions., • Customer-Centric Mindset: A genuine passion for helping customers and a commitment to delivering exceptional service, ensuring they feel valued and heard., • Technical Proficiency: Strong computer literacy and the ability to quickly learn new software, enabling you to navigate and understand the AutogenAI platform., • Effective Communication: Excellent verbal and written communication skills, allowing you to convey complex information clearly and concisely to both customers and internal teams., • Adaptability and Initiative: Able to manage multiple tasks, and take initiative to improve processes and customer experiences., • Experience: 3+ years of experience in a customer support role, ideally within the SaaS or tech industry., • Industry Knowledge: Familiarity with SaaS products, startups, and the customer support landscape, particularly in B2B environments., • Technical Skills: Comfortable using support tools and platforms such as Zendesk, Slack, Datadog and Linear., • Education: A bachelor’s degree or equivalent experience, • Work schedule: We're hiring our 2nd US based Agent and the hours are 8am-5pm East Coast timezone. Monday through Friday, with 1 hour for lunch., • Technical Aptitude: Experience in reviewing, understanding and discussing programmatic log and trace results, • B2B Technical Support Background: Demonstrated success in a B2B technical support role within a SaaS company., • Computer Science Degree: A degree in computer science or related technical field is advantageous., • Bid Writing Familiarity: Experience with bid writing and the associated processes. Compensation and Benefits: • Competitive Salary: ~$55,000 - $65,000 depending on specific experience and qualifications relevant to the role., • Performance Bonuses: Opportunities for performance-based incentives, • Stock Options: Meaningful equity in the company., • Comprehensive medical/dental/life insurance: Insurance coverage for individuals and families partially paid by the company as well as opportunity to participate in pre-tax health Flexible Spending Account., • Retirement Plan: Ability to invest your pre-tax dollars in a 401(k) retirement plan with company matching contributions., • Paid Time Off: Unlimited paid time off — we measure performance by outcomes, not hours logged, • Flexible Work Options: Remote, • Paid parental leave: 16 weeks for the primary caregiver, 4 weeks for the secondary caregiver (after one year of year of service), • Additional Perks: Your choice of laptop (Mac or Windows), regular company events to connect with teammates, and opportunities for continued professional development. These aren’t just principles we print and forget – they’re how we work, how we treat each other, and how we deliver for our customers. They shape the company we are, and the one we aspire to become. • Customers, Always: Everything starts with our customers. We walk in their shoes, speak their language, and build for their delight and success. We win when they win., • Make It Happen: We move fast and take ownership. No waiting, no red tape – just action, urgency, and focus on outcomes. We ask for forgiveness, not permission., • Learn and Invent: We stay curious. We learn what we can from past masters - and make up the rest. Change is constant, and so is our growth., • Act Like Owners: Titles don’t solve problems - people do. We own challenges, break the rules when it’s necessary, and focus on what matters., • Turn It Up to 11: There is no “Good enough”. We raise the bar, push boundaries, and keep building. There’s always a next level., • Lead With Respect: We listen first, speak honestly, and value every perspective. Integrity, follow-through, and kindness matter., • Build Trust Through Transparency: We default to openness. We give feedback, share information, and assume positive intent - no secrets, no silos. AutogenAI is an equal opportunity employer dedicated to fostering a diverse and inclusive workplace. We do not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by federal, state, or local laws. We encourage applications from individuals of all backgrounds, including those with disabilities and veterans. Our hiring decisions are based on qualifications, merit, and business needs. At AutogenAI we value the unique perspectives each employee brings and strive to provide an equitable environment. If you require reasonable accommodations during the application or interview process, please let us know, and we will gladly assist you.

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, _, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences. Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta. About the role: The Senior Solutions Architect role at Cresta is dynamic and integral, requiring deep understanding of Cresta's capabilities and their integration with enterprise systems. As part of a selective and growing team, Enterprise Architects also help define sales and execution processes for effective land-and-expand strategies. Responsibilities: • Leveraging domain expertise in Customer Experience (CX) and related ecosystems (e.g., Call Center infrastructure, Chat platforms, AWS services, Workforce Management, Automation, ChatBots, CRM, Integrations)., • Serving as the authoritative source on Cresta's platform integrations and their technical benefits., • Owning the Technical Architecture blueprint from pre-sales to post-sales, ensuring technical wins by managing stakeholder expectations and collaborating across multiple levels (from end-users to executives) and with internal teams (Pre-sales Solution Engineers, engineering, and success organizations)., • Pre-sales: problem solving with end-customers to determine best solution architecture and integration approach., • Post-sales: supporting the technical implementation team to help get customers up and running on Cresta., • Along the way, closely collaborating with Sales, Product, Marketing, and Engineering in order to meet existing, new, and future customer needs. Qualifications We Value: • Experience with Telephony and Contact Center Infrastructure (AWS Connect, Genesys, Five9, etc.), • Good understanding of integration options, APIs, iPaaS, UI Integrations, • Highly experienced with AWS, GCP, Salesforce, • Strong expertise in enterprise architecture, cloud platforms, AI/ML, and data systems., • Has extensive experience in large scale enterprise software implementations and solutions architecture, • Deep understanding of how enterprises leverage Generative AI solutions., • Is highly organized: able to manage complex internal and external processes with many different stakeholders and timelines ensuring that all parties are kept in the loop with clear notes, action items, and next steps to keep projects on track and successful., • Is able to build strong external relationships with external technical stakeholders and in general able to take a consultative and strategic approach to solving customer problems., • Experience managing and advising on large-scale programs with multiple stakeholders and dependencies., • Is willing to do some travel (if/when the world goes back to normal) but before then be willing to be on frequent video calls with customers in EST - PST time zones. Product & Engineering Partnership • Gather and synthesize customer feedback to inform product and engineering priorities., • Identify and address gaps in technology adoption or deployment through cross-functional collaboration., • Influence future product strategy with insights derived from real-world field engagements., • Report directly to the Field CTO and should be able to manage delivery for strategic accounts end-to-end Perks & Benefits: We offer a comprehensive and people-first benefits package to support you at work and in life: • Comprehensive medical, dental, and vision coverage with plans to fit you and your family, • Paid parental leave for all new parents welcoming a new child, • Remote work setup budget to help you create a productive home office, • Monthly wellness and communication stipend to keep you connected and balanced, • 20 days of vacation time to promote a healthy work-life blend Compensation at Cresta Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. Compensation for this position includes a Base salary + Variable + Equity. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Your recruiter can provide further details. In addition, total compensation includes a comprehensive benefits package for you and your family. We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai

Serve as the trusted voice of Kin, supporting and advocating for homeowners across 13 states. Handle policies, payments, and coverage questions while delivering fast, empathetic service in a high-volume environment. Active P&C license required. Join a team that puts customers first every single day. Kin makes life simpler, more affordable, and better for homeowners — especially in the places where climate risks, rising costs, and outdated systems make it harder. We start with smarter homeowners insurance and expand to everything homeowners need to thrive. Using data, technology, and thoughtful human support, we’re building products that are clear, fair, and help homeowners feel confident — so homeowners aren’t left behind when they need help most. Founded in 2016, Kin is a remote-first employer with Kinfolk across more than 35 states. We serve customers in 13 states (and counting). Our disciplined growth, strong customer satisfaction, and focus on long-term sustainability fosters outstanding growth, attracts marquee investors, and earns recognition and accolades, including: Built In Chicago's Best Places to Work, Midsize Companies (2021-2026) Forbes' America's Best Startup Employers (2021-2024) Inc. 5000 Fastest-Growing Private Companies Forbes’ Fintech 50 (2025-2026) Great Places to Work Certified (2024-2026) Most importantly, we’re building Kin to be a place where people do meaningful work with real impact — for our customers, our communities, and each other. We're excited to tell you more about how you can contribute to our rapid growth, strong unit economics, profitability, and excellent customer ratings. To learn more about how we work and what we’re building, visit and . We’re looking for a Bilingual Licensed Customer Service Agent to help us deliver fast, accurate, and human support to homeowners when it matters most. As Kin continues to grow our customer base across multiple states, this role is critical in ensuring our policyholders receive knowledgeable guidance on their coverage, payments, and policy updates. You’ll serve as the first line of support for our customers — primarily over the phone, with additional support via chat and email. Your expertise in property insurance and ability to navigate high call volumes with empathy and efficiency will directly impact customer satisfaction, retention, and trust in the Kin brand. Out of 13,000 companies, Kin was just named one of America’s Best Customer Service Providers for 2026 by USA TODAY! Own high-volume inbound and outbound customer interactions across phone, chat, and email, delivering clear and accurate guidance on policies, payments, cancellations, and coverage questions Create, update, and process homeowners insurance policies, endorsements, payments, and refunds with accuracy and urgency Educate policyholders on coverage details, policy changes, and next steps so they can make informed decisions about their homes Partner with customers’ banks and lenders to obtain required documentation and ensure policy compliance Navigate multiple internal systems and tools simultaneously to resolve customer inquiries efficiently Identify process improvement opportunities and share feedback to enhance the customer experience and team effectiveness Successfully complete a mandatory, paid 10-week training program and apply learnings to live customer scenarios Active Property & Casualty (P&C) or Personal Lines insurance license (required) 6+ months customer service experience in P&C (specifically, home insurance) Experience working in a high-volume call center or customer support environment handling inbound calls Bilingual (Spanish-speaking) proficiency Hands-on experience servicing homeowners insurance policies Ability to clearly explain policy coverage, billing, and underwriting requirements to customers Comfort navigating multiple systems and tools simultaneously (e.g., Google Workspace and similar platforms) Demonstrated ability to work in a fast-paced, evolving environment with limited structure Strong active listening skills and the ability to communicate with empathy and professionalism Availability to work our following shifts, Monday - Friday (will be placed based upon need): 9:00 AM-6:00 PM CST 10:00 AM - 7:00 PM CST Note: Rotating Saturday shift required every 4–6 weeks. There is a mandatory, paid 10 week training period. We are currently hiring for an April new hire class. In addition to base salary, we are also offering a $1000 retention bonus (payable at 6 months) for our April 13, 2026 classes! We believe a great hiring experience should be clear, respectful, and human. Applications for this role are accepted on an on-going basis. While our recruiting team uses AI tools for efficiency, resumes are still screened by Kin’s in-house recruiters, and candidate evaluations and hiring decisions are made by recruiters and hiring teams. Rest assured, real people make real decisions. The hiring process and timeline for each role will vary, depending on the position. However, here are some things you can expect from us: Prompt updates and feedback following interviews Interviews with recruiters, hiring managers, and members of teams Skills assessment relevant to the position, if applicable Genuine, thoughtful human interaction at every step Compensation at a Glance Competitive Pay: Annualized compensation is $50,000-$52,000 $1000 retention bonus (payable at 6 months) Paid Training: 10 weeks of paid training Bonuses and incentives designed to drive your success Terry Berry Perks Program – Earn points to redeem for lifestyle gadgets, home goods, and more We offer a comprehensive, competitive benefits program, allowing you to choose the benefits that are best for you and your family, starting on the first day of the month following your start date. Core Benefits Competitive salary and company equity through Restricted Stock Units (RSUs), granted as part of our standard compensation package and based on role and level 401(k) with company match up to 4% of eligible earnings Multiple medical plan options, plus dental and vision coverage Company-funded HSA contributions (based on medical plan selection) Company-paid life insurance and short-term disability Employee referral bonuses Health & Wellbeing A variety of supplemental benefit options, including long-term disability, critical illness, accident, legal, and pet insurance Access to mental health support and confidential counseling resources 11 days of accrued PTO and 7 days paid sick leave per year, plus 8 paid company holidays with option to earn additional PTO annually Paid parental leave, including up to 14 weeks at 100% pay for birthing parents and 8 weeks at 100% pay for non-birthing parents Growth & Development Career mobility and internal growth opportunities across the organization Professional development budgets for certifications, conferences, and learning available, subject to management approval We don’t just hire for skills. We hire for alignment. Kinfolk bring diverse perspectives, but we’re united by a shared set of values that shape how we work and how we show up for each other and our customers. Run through walls, together - Our industry is stuck in the status quo. But Kin is different. We are challengers. Innovators unwavering in our mission to fix insurance for those who need it most. We are changing insurance for good. We roll up our sleeves, take action, and get “impossible” things done every day with grit and teamwork. Raise the bar. Drop the ego - Attitudes are contagious. Every one of us is responsible for creating the culture we want to work in. High performance. Low drama. Always respectful. Like professional sports teams, we win by working in sync. We show up, work hard, and play to each other’s strengths. Act like an owner - We are owners, fully accountable for achieving Kin’s mission. That requires positive, proactive, big-picture thinking well beyond our job descriptions. Ask questions, Take ownership. Do the right thing, even when it‘s hard. Because when Kin thrives, so do you. And so do our customers. Operate lean. Deliver more - We build efficiency into everything we do. Each dollar we save gets reinvested to deliver more to our customers: better pricing, more products, and new innovations. We work smarter by relentlessly prioritizing and using technology, including AI, to multiply our impact. Lean is about focus, not deprivation. Lean isn't a limitation – it's our competitive advantage. Keep asking ‘What if?’ - We value curiosity. To make insurance better for our customers, we experiment. We embrace insights. And we base decisions on data rather than assumptions. We see setbacks as opportunities for growth and are always learning and improving. Both individually and as a company. We are a remote-first company with offices in Chicago, IL and St. Petersburg, FL where teams can come together for collaboration. For Sales Agents and Customer Service Agents: These roles sit in any of the following 30 states: AL, AZ, CO, FL, ID, IL, IN, KS, KY, MA, MD, ME, MI, MO, MT, NC, NE, NM, NV, NY, OH, OK, PA, SC, TN, TX, UT, VT, VA, WA, and WI. For all other positions, these roles can sit in any of the following 40 states: AL, AR, AZ, CA (exempt only), CO, CT, FL, GA, ID, IL, IN, IA, KS, KY, MA, ME, MD, MI, MN, MO, MT, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, SD, TN, TX, UT, VT, VA, WA, and WI. Please only apply if you are able to live and work full-time in one of the states listed above. For remote technical positions located in Canada, we are only able to hire individuals who reside in Ontario. Applicants must be able to live and work full-time in Ontario to be considered. State locations and specifics are subject to change as our hiring requirements shift. Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Kin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation, please contact us by sending an email to careers@kin.com

Are you fluent in Swedish and looking for a career that combines professional growth with the freedom to work remotely from anywhere in the world? At Mercier Consultancy, we’re building a global network of on-demand customer service professionals, and we want you to join us! You’ll start with an intensive 3-month training and trial program in Greece, working with one of our on-site clients to gain hands-on experience. After successfully completing the program, you’ll become part of our exclusive pool of Swedish-speaking agents available for remote assignments with top international companies. • Provide exceptional customer service to Swedish-speaking clients., • Handle inquiries via phone, email, and chat professionally and efficiently., • Learn and master our client systems during your training period., • Work remotely after your training while staying connected to our global team., • Be part of a flexible, high-performing team with opportunities to grow your career internationally., • Fluent in Swedish (both written and spoken)., • Strong communication and problem-solving skills., • Comfortable with digital tools and remote work., • Motivated, proactive, and eager to learn., • Open to relocating to Greece for the 3-month training period., • 3-month fully supported training in Greece with paid relocation package, • Access to remote work opportunities worldwide after training., • Inclusion in a global on-demand agent database with exclusive client contracts., • Professional growth and career advancement within Mercier Consultancy., • Networking and mentorship opportunities with international client service leaders.

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. The Consumer Servicing team owns the ways customers get help at Affirm — including chat, phone, self-service flows, and the internal tools our agents rely on to deliver fast, empathetic, and effective support. We sit at the intersection of customer experience, operational excellence, and AI-driven transformation. We’re looking for a Group Product Manager to lead our Agent Experience pod: the team responsible for the tools, workflows, and AI-powered capabilities that help our agents support millions of customers with speed, accuracy, and care. This is a player-coach role. You’ll lead and develop a team of 2-3 PMs, own the product strategy for a broad and complex domain, and personally dive into the highest-ambiguity, highest-leverage problems — especially as AI changes what great servicing can look like. You will: Set the vision and strategy for Agent Experience — define what world-class agent tooling looks like at Affirm, identify the biggest opportunities across workflows, automation, AI, and internal systems, and translate that vision into a clear, sequenced roadmap. Lead and develop a team of PMs — manage, coach, and raise the bar for 2 PMs working across the Agent Experience portfolio. Help them sharpen product judgment, navigate ambiguity, improve execution, and grow as product leaders. Operate as a player-coach — stay close enough to the work to personally lead select high-impact initiatives, especially ambiguous or 0-to-1 efforts where the strategy is still forming, while also creating space for your PMs to own meaningful areas independently. Drive AI-first transformation in servicing — identify where AI and automation can meaningfully improve agent efficiency, reduce customer friction, improve quality, and scale support without losing the human touch. Lead thinking on build-vs-buy decisions and help the team adopt new ways of building with AI. Partner deeply with Operations and Servicing leaders — understand frontline workflows, operational pain points, quality drivers, and productivity constraints. Build strong relationships with the teams who run servicing day to day, and turn those insights into product strategy. Create clarity across a complex portfolio — bring structure to ambiguous problems, make smart tradeoffs across competing priorities, and help the team focus on the highest-impact work for customers, agents, and the business. Build scalable systems for the long term — guide the team toward durable product and platform decisions that can support a growing business, new contact channels, evolving customer expectations, and increasingly sophisticated automation. Instrument and manage the business impact — define the right success metrics across customer experience, agent productivity, quality, automation, and operational efficiency. Use data, experimentation, and frontline feedback to continuously improve performance. Influence across the organization — partner with Engineering, Design, Analytics, Operations, Legal, Compliance, and senior leadership to align priorities, unblock execution, and drive outcomes across teams. You might be a great fit if you: Are an experienced product leader and people manager — you’ve managed PMs before, know how to coach product talent, and can balance team development with strong ownership of business outcomes. Thrive as a player-coach — you can zoom out to define strategy for a broad product area, then zoom in to debug a workflow, pressure-test a roadmap, or directly shape a critical product bet. Build for both scale and empathy — you care about designing tools that help internal teams move faster and work better, while keeping the end customer experience at the center. Are energized by operational complexity — you enjoy messy, cross-functional domains where product, process, people, systems, and incentives all intersect. Have strong product judgment in ambiguous spaces — you can separate signal from noise, identify the highest-leverage opportunities, and help teams make smart tradeoffs even when the answer is not obvious. Are AI-forward and pragmatic — you are excited by how AI can transform service operations, but you also know how to evaluate where automation truly helps, where human judgment matters, and how to build responsibly at scale. Communicate with clarity and conviction — you can synthesize complex problems, align stakeholders, and tell a compelling product story from the frontline agent experience to the executive level. Operate with ownership — you move quickly, create structure, hold a high quality bar, and push for outcomes that matter to customers, agents, and the business. Bonus points if you’ve worked on customer support platforms, internal tools, agent tooling, workflow systems, service operations, or AI/automation products. • Have a Bachelor's degree in a related field or equivalent practical experience Pay Grade - R Equity Grade - 15 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA base pay range (CA, WA, NY, NJ, CT) per year: $265,000 - $325,000 USA base pay range (all other U.S. states) per year: $236,000 - $296,000 #LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: • Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents, • Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses, • Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge, • ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read Affirm's _ and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Community Support org handles tens of millions of interactions yearly, engaging with one in five Airbnb customers by phone, messaging, chat, or social media channels. The group handles hundreds of issues across categories including Cancellations, Account Issues, Refunds, Payments, Reservations, Extenuating Circumstances, Booking & Listing issues, Safety & Claims. The organization is globally distributed with offices in San Francisco, Dublin, Montreal, Seattle, Singapore, Manila, Gurgaon and an extensive partner network serving all regions. The Difference You Will Make: We are looking for a Senior Manager of Workforce Management (WFM) on our Community Support (CS) team. The Senior Manager will be responsible for maximizing efficiency by ensuring optimal staffing levels, enhancing the quality of customer interactions through continuous monitoring and training, and driving service level performance with data-driven insights. This role also focuses on balancing cost control while meeting service level agreements (SLAs) and improving the overall customer experience through analytics and feedback. This role will be responsible for managing workforce planning and real-time monitoring. A Typical Day: Workforce Scheduling & Capacity Planning: • Oversee the creation and management of employee schedules to match forecasted demand., • Ensure that schedules optimize resource allocation, minimizing under- and over-staffing., • Coordinate with operations to adjust schedules based on real-time demand and unforeseen events., • Optimize labor costs while maintaining service quality through strategically leverage staffing levers., • Track and control shrinkage categories and ensure tight monitoring over overtime, absenteeism, and other factors that impact labor costs. Service Level Management: • Partner with the real-time management team to monitor call volumes and agent availability, making on-the-fly adjustments to maintain service levels., • Design and implement contingency plans during peak times, or unexpected medium term increase in volume., • Communicate with operations leaders to address staffing issues and find solutions to mitigate risks. Performance Analysis & Reporting: • Analyze performance data to identify trends, inefficiencies, and areas for improvement., • Report on key workforce metrics such as occupancy, adherence, shrinkage, and service levels., • Provide insights and recommendations to senior management based on workforce data analysis (i.e. Hours of Ops change). Leadership & Team Development: • Lead and mentor a workforce operations team, fostering a culture of continuous improvement and accountability., • Ensure that the team is trained and utilizing the latest WFM practices and technologies. Collaboration & Stakeholder Management: • Engage and partner with external vendors and partners to optimize workforce management solutions, • Serve as a liaison between the workforce operations team and contact center management to ensure that workforce strategies support operational goals., • Collaborate with other departments, such as HR, Operations, and Product, to ensure that workforce operations align with broader business strategies. Your Expertise: • 10+ years experience in workforce management, business operations or operations management roles supporting global contact center operations, with proven experience leading and developing a WFM team., • Must have deep functional domain expertise and knowledge in contact center operations and best practices with a comprehensive understanding of employee scheduling and process optimization., • In-depth knowledge and expertise in WFM software and tools: Proficiency in WFM software and tools (e.g., Aspect, NICE, Verint) is essential with an understanding of industry best practices. Must be committed to learning the emerging technologies in contact centers., • Experience with short range forecasting, scheduling, interval management, real-time adherence, provisioning and reporting is required., • Experience working in or closely with contact center operations with a deep understanding of the dynamics of customer service, contact volume fluctuations, and the impact of workforce management on service levels is key., • Strong analytical and problem-solving skills with a proven track record for using data to drive key business decisions. Must have the ability to interpret complex data and make informed decisions based on forecasts and real-time data., • Strong project management skills, including the ability to manage multiple initiatives simultaneously., • Exceptional leadership skills with the ability to build and lead a high performing team. Must be able to provide leadership, empowerment and motivation across teams and peers., • Excellent verbal and written communication skills with the ability to effectively interact with senior management, frontline staff and various other CS teams. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. _ If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: _. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: • The Community Support org handles tens of millions of interactions yearly, engaging with Airbnb customers by phone, messaging, chat, or social media channels. The group handles hundreds of issues across categories including Cancellations, Account Issues, Refunds, Payments, Reservations, Extenuating Circumstances, Booking & Listing issues, Safety & Claims. The organization is globally distributed with offices in San Francisco, Dublin, Montreal, Seattle, Singapore, Manila, Gurgaon and an extensive partner network serving all regions. The Difference You Will Make: • In this role you will own the strategic design and continuous evolution of risk frameworks, the risk registry, and executive risk narratives for Community Support — translating investigative findings, AI/ML model outputs, operational signals, and emerging threats into decisions and actions that protect Airbnb., • A defining element of this role is your close partnership with the Insider Threat program. Together, you will form a complementary unit: you will ensure that investigative outcomes are contextualized within the broader risk ecosystem — informing risk appetite decisions, shaping detection strategy, and driving remediation accountability. You will co-own escalation frameworks, jointly challenge detection model effectiveness, and ensure that the feedback loop between investigations, risk governance, and AI-driven detection is robust and continuously improving., • Beyond analysis and governance design, you will serve as the program manager for systemic root cause resolution — ensuring that when investigations, incidents, or risk assessments reveal structural vulnerabilities, those root causes do not languish in a findings log but are tracked, assigned, resourced, and driven to completion across the organization. This requires the discipline of program management combined with the authority and influence to hold cross-functional teams accountable for closing gaps., • Critically, as Airbnb accelerates its use of AI and automation across operations, you will serve as a risk steward for AI systems that touch Community Support — leading governance and discussions of the implications of deploying AI in high-stakes decision-making environments. This is not a technical role; it is a role that requires you to ask the right questions of technical teams, interpret outputs with skepticism, and ensure that AI-driven processes are governed with the same rigor as human-driven ones., • You will be joining a new team and have the opportunity to shape its development, taking on a growing leadership role over time. We are looking for someone with the drive to build something from nothing and push for growing excellence. A Typical Day: Risk Strategy, Frameworks and AI Risk Governance • Design and own the CS Risk Appetite Framework — define guardrails, escalation triggers, and pre-approved response actions. This is not a documentation exercise; it requires continuous negotiation with senior leaders and cross-functional partners to calibrate organizational tolerance in a rapidly changing threat environment., • Own and evolve the CS Risk Registry as a living strategic instrument. Your job is to challenge what gets prioritized, determine whether risk scores reflect reality, identify risks that automated systems miss entirely (e.g., emergent social engineering tactics, regulatory shifts, insider collusion patterns), and ensure accountability for remediation., • Develop and stress-test risk assessment standards — including key risk indicators (KRIs), risk typologies, and emerging threat hypotheses. Critically evaluate whether existing KRIs remain meaningful or whether they have become stale proxies that create false confidence., • Support the evolution of models and processes used in detection triage and investigation — not by building models, but by interrogating model assumptions and sources of risk., • Establish ongoing governance cadences — risk review boards, quarterly risk assessments, and challenge sessions where risk assumptions are pressure-tested by diverse stakeholders, not simply ratified. Investigations Partnership and Strategic Oversight • Collaborate closely with the Insider Threat Investigations to ensure investigative outcomes are systematically captured, contextualized, and integrated into risk governance. Your role is to provide the strategic risk lens — asking: What does this pattern of findings tell us about our risk posture? Where are our blind spots? What should we investigate that we are not?, • Co-design escalation and review protocols for high-severity investigation findings and risk non-compliant transactions. Ensure that escalation criteria evolve as threat actors adapt, and that protocols account for edge cases that automated triage systems cannot handle., • Participate in joint case reviews, postmortems, and incident debriefs to extract systemic insights: Is this a one-off or a pattern? Does this reveal a control gap? Does this change our risk appetite?, • Provide strategic risk context to the Investigations team — help prioritize investigative focus areas based on risk registry intelligence, KRI trends, and organizational risk appetite rather than solely on case volume or severity scores., • Coordinate the feedback loop between investigations and AI-driven detection systems — ensuring that investigative findings inform detection improvements, and that detection model performance is tracked, challenged, and reported as part of the broader risk posture. Root Cause Resolution Program Management • Own the end-to-end lifecycle of root cause resolution — from the moment a systemic root cause is identified (through investigations, incidents, postmortems, risk assessments, or AI model failures) through to verified remediation and closure. This is not an analytical exercise alone; it is a program management discipline that requires tracking, accountability, and sustained cross-functional pressure., • Maintain and govern a centralized root cause and remediation tracker that captures all identified systemic issues, assigns clear ownership, defines resolution milestones and deadlines, and provides real-time visibility into remediation progress. Ensure this tracker is reviewed at regular governance cadences and escalated when timelines slip., • Distinguish between symptomatic fixes and true root cause resolution. Challenge teams that propose surface-level patches and advocate for structural solutions — even when they are harder, slower, or require investment from teams outside CS. Escalate to senior leadership when organizational inertia prevents meaningful remediation., • Drive cross-functional remediation workstreams — coordinate across relevant partner teams to ensure that root cause resolution plans are resourced, sequenced, and executed. Hold workstream owners accountable through regular status reviews, blockers identification, and executive escalation where necessary., • Track resolution effectiveness over time — monitor whether implemented fixes actually reduce the recurrence of the underlying risk. If a root cause was "resolved" but the same pattern reappears, re-open the issue and drive a deeper investigation into why the fix failed., • Integrate root cause intelligence into the risk registry and risk appetite framework — ensure that patterns of recurring root causes inform risk scoring, KRI design, and strategic risk priorities. If the same category of root cause keeps surfacing, that is a signal that the risk framework itself needs adjustment., • Report on root cause resolution health to senior leadership — including metrics on open vs. closed root causes, average time to resolution, aging items, recurrence rates, and cross-functional accountability. Make this a standing component of executive risk reporting. Executive Reporting and Risk Communication • Craft and deliver executive-level risk narratives, provide the interpretive layer that tells leadership what the data means, what decisions are required, and what trade-offs are at stake. This requires the ability to synthesize ambiguous, incomplete, and sometimes contradictory signals into a coherent story under time pressure., • Own the reporting architecture — determine what should be measured, how it should be presented, and to whom. Challenge vanity metrics and advocate for indicators that reflect actual risk exposure., • Define and maintain monitoring thresholds and escalation triggers in collaboration with the Investigations Manager — ensuring these thresholds are calibrated to real-world conditions rather than historical baselines that may no longer apply., • Translate investigative findings, root cause resolution status, and AI model performance data into actionable risk mitigation recommendations — bridging the gap between technical teams and executive decision-makers. Cross-Functional Influence and Organizational Risk Culture • Drive cross-functional risk alignment — serving as the connective tissue that ensures risk is managed holistically rather than in silos. This requires relationship-building, political navigation, and the credibility to challenge peers and senior leaders., • Lead systemic risk reviews — going beyond surface-level incident response to identify structural vulnerabilities, incentive misalignments, and process design flaws that create risk. Ensure findings from these reviews feed directly into the root cause resolution program., • Champion the integration of risk thinking into operational design — ensuring that new processes, tools, and AI deployments are evaluated through a risk lens before launch, not after failure., • Serve as a change agent for risk culture — moving the organization from reactive compliance toward proactive risk intelligence. This means influencing behavior, not just writing policies. Leadership, Mentorship and Capability Building • Provide leadership and mentorship to more junior team members — developing their ability to think critically about risk, challenge data, and communicate effectively with senior stakeholders., • Design and deliver risk and compliance training that goes beyond checkbox compliance — building genuine risk literacy across CS teams, including an understanding of AI risks and limitations., • Foster a culture of constructive challenge — where team members are expected to question assumptions, flag concerns, and contribute to the continuous evolution of the risk program. Your Expertise: • Bachelor's degree in Business, Risk Management, Finance, Operations, or related field (advanced degree preferred), or equivalent practical experience., • 10+ years of experience in risk management, compliance, governance, or operational risk — with a demonstrated track record of building and evolving risk frameworks, registries, and reporting programs (not just maintaining them)., • Proven program management capability — specifically the ability to drive complex, cross-functional remediation and root cause resolution efforts from identification through verified closure., • Experience collaborating with or providing strategic oversight to investigations teams — with a strong understanding of how investigative findings translate into enterprise risk intelligence and governance action., • Demonstrated ability to evaluate and govern AI/ML systems from a risk perspective — you do not need to build models, but you must be able to critically assess model assumptions, failure modes, bias risks, and governance requirements. Experience challenging technical teams on AI outputs and driving human-in-the-loop governance is essential., • Proven ability to synthesize ambiguous, complex, and sometimes conflicting information into clear risk narratives and strategic recommendations for executive audiences. If your strength is compiling data rather than interpreting it, this is not the right role., • Strong organizational influence and stakeholder management skills — with a track record of driving cross-functional alignment, navigating ambiguity, and influencing senior leaders without direct authority., • Critical thinking and intellectual curiosity — a default posture of healthy skepticism toward automated outputs, historical baselines, and consensus assumptions., • Ability to adapt and innovate, challenge the status quo, and identify new solutions while effectively balancing risk, speed, and cost., • Experience with AI risk management frameworks (e.g., NIST AI RMF, ISO 42001, EU AI Act compliance frameworks) or direct involvement in governing AI systems in operational environments., • Experience developing fraud, safety, or insider threat risk frameworks, strategies, and operational models., • Experience with contact center operations in process design and optimization, customer support strategies, and/or quality assurance., • Familiarity with GRC platforms, risk management tools, case management systems, or investigation ticketing platforms. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Airbnb,Inc. can employ in states where we have registered entities. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware and Rhode Island. This list is continuously evolving and being updated, please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: _. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Hi, we're DuckDuckGo, the online protection company and remote-first team of 300+ on a mission to raise the standard of trust online. Founded in 2008 and profitable since 2014, annual revenue now exceeds $100m USD and millions use our browser on , , , and , our , and the . Our _ of trust, inclusivity, and empowered project management underpins everything we do, where each team member takes full ownership of their projects, from scoping and execution to postmortem. If you're seeking end-to-end ownership of your work — you've come to the right place! Working on the Backend Functional Team, you'll lead complex projects across key company-wide objectives. Using Perl (Version 5), Go, and Node.js, you’ll write pragmatic, performant, testable code that works consistently, and work on related projects. Recent projects include: Implementing AI-assisted answers and integrating them into our Search product while maintaining our privacy-first approach Delivering improvements to Duck.ai to help us make it a competitive AI chat alternative for both free and paying users Implementing sophisticated data processing pipelines that maintain search relevancy As a Senior Backend Engineer, you'll collaborate remotely with your peers and take responsibility for solving product issues impacting our all-in-one privacy solution, whether large or small. In time, you'll formally mentor other engineers, supporting their career growth and the growth of the Backend Team at DuckDuckGo. 7+ years of professional experience, primarily focused on backend systems that power consumer-facing products Product acumen to reason about technical tradeoffs in terms of user impact Familiarity with AI agent tooling: evaluation frameworks, RAG pipelines and prompt engineering A fundamental understanding of complex data structures and algorithms — you can develop and apply new solutions and confidently navigate and improve existing code. Data-driven analytical skills for decision-making, stakeholder alignment, and experiment-oriented delivery Solid project management abilities Excellent written and verbal communication to validate and articulate decisions Previous experience leading and mentoring experienced engineers, supporting their career goals, and unlocking their potential. $178,500 USD annually and stock options. Compensation is _, regardless of geographic location or team. Compensation for each professional level is transparent across the organization. Eligibility for company-sponsored health benefits is limited to team members based in the United States. This program does not extend to team members located in other countries, such as Canada or the UK. Our_ explains how we prioritize your wellbeing including paid parental leave, office setup, and co-working allowances. Hiring works best when it's a two-way street. Learn how we help you get to know DuckDuckGo, envision your future role here, and find out more about _. DuckDuckGo provides equal work opportunities to all team members and applicants, and it prohibits discrimination and harassment of any type on the basis of race, color, ethnicity, caste, religion, age, sex (including pregnancy), national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by our policies or federal, state, or local laws. We want to ensure that our hiring process is accessible. If you need reasonable accommodation for any part of the application process because of a medical condition or disability, please send an email to _ to let us know the nature of your request. You’ll be required to attend meetings on camera via video conferencing Expect to travel at least two times a year: once for our all-hands meetup and again for a team retreat (each around 4-5 days). While extenuating circumstances may impact attendance, everyone is strongly encouraged to attend. While we offer a flexible work arrangement with no core hours, expect an average full-time commitment of 40 hours per week. A successful candidate must pass a background check as a condition of joining the team. By applying for this role, you confirm that all information submitted is accurate and complete. You further acknowledge that providing false or fraudulent information during the application process is cause for denial of an offer, revocation of any existing offer, or other adverse action, up to and including termination after the start of your commencement of work. Disclosure Statement: Use of AI in Hiring Process As part of our commitment to enhancing our recruitment process, we utilize artificial intelligence (AI) technology to assist in reviewing and summarizing job applications and test projects, including those tools integrated into our recruitment vendor platforms. We use AI to flag potentially fraudulent applications, analyze and summarize applicants’ experience, interviews, and project performance, and help streamline our selection process. Key Principles: Data Privacy: All information provided in your application will be handled in accordance with our _. We ensure that your personal information is protected and used solely for recruitment purposes. Human Oversight and Accountability: The AI technology is designed to support our hiring team by providing insights and summaries of applications and evaluations of test projects against scoring rubrics. All final evaluations and hiring decisions, however, will be made by our hiring team, who will consider the AI's input alongside other factors. Transparency: We believe in transparency regarding our hiring practices. If you have any questions about how AI is used in our recruitment process, please feel free to reach out to us. By submitting your application, you acknowledge and consent to the use of AI technology in our review process. If you would like to request an alternative selection process, please contact us as at _. Thank you for your interest in joining DuckDuckGo! #LI-DNI

Mercier Consultancy MD is thrilled to announce an opening for a Swedish Speaking Customer Experience Agent, offering the chance to work remotely from Greece! We are seeking passionate individuals who are committed to providing outstanding customer support to our Swedish-speaking clientele. In this role, you will ensure that our customers receive the highest level of service while enjoying the comforts of a remote work environment. • Provide exceptional customer support in Swedish via phone, email, and chat, addressing various inquiries and issues., • Utilize our CRM system to accurately log and track customer interactions and resolutions., • Proactively resolve customer concerns by understanding their needs and ensuring a satisfactory outcome., • Engage with customers to gather feedback and insights for continuous improvement of our services., • Collaborate with team members to share knowledge and enhance the customer experience across the board., • Keep updated on product features, promotions, and industry developments to provide informed assistance., • Fluency in Swedish (both written and spoken) is essential; knowledge of English is an advantage., • Experience in customer service or related fields is preferred., • Excellent communication and problem-solving skills with a focus on customer satisfaction., • Strong time management skills and ability to handle multiple tasks in a remote setting., • Proficient in CRM systems and online communication tools., • Proactive in finding solutions and assisting customers effectively., • Ability to work independently while being a contributing team member in a remote environment., • Competitive Monthly Salary, • Fully Paid Training, • Fully Paid Relocation Package, • Health Insurance, • 2 Extra Salaries Per Year, • And Much More...

🌍 Are you a Dutch speaker looking to elevate your career while enjoying the flexibility of remote work? Mercier Consultancy MD is expanding its global team and we want you to join us as a Dutch Speaking Remote Customer Service Representative! In this role, you'll provide outstanding support to our Dutch-speaking clients from anywhere in the world. You’ll begin your journey with an intensive 3-month training and trial program in Greece. This invaluable experience will equip you with the skills and knowledge to succeed, and after the program, you'll transition to fully remote work! • Deliver exceptional customer service to our Dutch-speaking clients across various communication channels (phone, email, chat)., • Quickly and efficiently resolve inquiries, ensuring a positive customer experience., • Master our client systems and processes during your training period., • Stay connected with our global team while working remotely., • Seize opportunities for professional growth and development within an international workplace., • Fluency in Dutch (written and spoken) to effectively assist our clients., • Outstanding communication and problem-solving capabilities., • Comfortable working in a digital environment and adapting to new tools., • Motivated, proactive, and eager to learn in a dynamic setting., • Willingness to relocate to Greece for the training program., • 3-month fully supported training in Greece with relocation package., • Access to remote work opportunities worldwide after training., • Inclusion in a global on-demand agent database with exclusive client contracts., • Professional growth and career advancement within Mercier Consultancy., • Networking and mentorship opportunities with international client service leaders.

As you inspire people to make confident, informed decisions about their lives, careers, and money, you'll build client relationships that will grow stronger every year. Joining H&R Block as a Remote Tax Professional means you'll serve clients with diverse tax needs and you'll have the support of an expert team, dedicated to providing you with advanced tax training you'll need to be successful. Day to day, you'll... • Conduct tax interviews with clients and support do it yourself online tax clients through virtual tools (i.e., video conferencing, phone, chat, email), • Generate business growth, increase client retention, and offer additional products and services, • Understand that teamwork is essential to our success - communicate and coordinate regularly with leaders and peers about how your remote work is impacting results, • Grow your tax expertise Required Qualifications • Experience completing individual tax returns, • Experience working in a fast-paced environment, • Access to high speed, reliable internet, • Experience and skilled in technology (specifically MS Teams and Outlook), • Inspire confidence in our clients with your ability to communicate complex tax situations concisely via phone, email and chat, • Experience utilizing effective customer service techniques, • Analytical and problem-solving skills, • Successful completion of the H&R Block Tax Knowledge Assessment 1 or equivalent, • High school diploma / equivalent or higher, • Must complete continuing education requirement and meet all other IRS and applicable state requirements, • Availability to work a minimum of 20 hours a week during peak tax season, • Skill in researching information using various tax and publication tools to understand the client's need (i.e., IRS Publications/Instructions) 1 Enrollment in or completion of the H&R Block Income Tax Course is neither an offer nor a guarantee of employment. Preferred Qualifications • CPA or Enrolled Agent certification, • Experience completing complex tax returns, • 5+ years of experience in accounting, finance, bookkeeping or tax, • Experience conducting virtual tax interviews that create confidence in clients, • Tax planning and audit support experience, • Sales and/or marketing experience Why work for us At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we've led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $11.00 - $80.00/Hr.

Contact Center Travel Support Agent Location: Remote (Company headquarters based in Denver, Colorado). Applicants must currently reside in Utah. Employment Type: Full-Time Reports to: Contact Center Supervisor We are seeking an experienced Travel Support Agent to join our customer support team at a leading Online Travel Agency (OTA). This role requires hands-on travel industry experience, particularly with flight, hotel, car rental, and activity bookings. The ideal candidate will be confident using a Global Distribution System (GDS), such as Sabre, and will demonstrate strong problem-solving skills, accountability, and a proactive approach to customer resolution. Key Responsibilities Assist customers with itinerary changes, cancellations, and rebooking for flights, hotels, car rentals, and activities. Utilize Sabre or other GDS tools to research and manage flight and travel bookings efficiently. Take full ownership of customer issues-ensuring thorough follow-up until a resolution is achieved. Provide clear, accurate information about fare rules, hotel and rental policies, and change or cancellation fees. Deliver prompt, empathetic, and solution-oriented support via phone, email, or chat. Resolve complex travel issues by thinking critically and proactively identifying alternatives or next steps. Maintain accurate records of customer interactions and booking updates. Collaborate with airline, hotel, and other travel partners to advocate for and resolve customer concerns. Hold yourself accountable for providing timely, effective service and delivering a positive customer experience. Stay informed on industry updates, travel restrictions, and OTA procedures. Requirements Travel industry, Travel Agency, or Online Travel Agency experience. Proficiency with Sabre or a similar GDS system. Strong understanding of airline fare rules, hotel cancellation policies, and third-party booking procedures. Demonstrated ability to take ownership of customer cases, problem-solve independently, and follow through to resolution. Excellent communication skills and attention to detail. Ability to multitask and remain composed in a fast-paced environment. Flexibility to work varied shifts including evenings, weekends, and holidays. Shifts range from 6:00am to midnight MT, 7 days per week. Ability to travel if needed for training or meetings. High School diploma or equivalent experience Preferred Qualifications Experience in a call center or remote support environment. Familiarity with customer relationship, travel platform, or project management systems such as Switchfly, Atlassian, Salesforce, or Zendesk. Multilingual abilities are a plus. Passion for delivering exceptional customer experiences and achieving high customer service scores. Switchfly Core Values to consider for this position: Customer Obsession: Commitment to customers isn't optional; it's part of our DNA. Because we never forget that without customers we wouldn't exist, we innovate on their behalf, treating them as we'd like to be treated. There is no greater reward than a successful, happy, thriving team committed to delivering a 'Wow.' Bold and Fearless Innovation: Professional success requires thinking big and dreaming big, with generous helpings of courage and curiosity. Nimble and forward-thinking, we're building the future by challenging ourselves and demanding daily improvements. As we relentlessly push boundaries, everything becomes possible. At Switchfly, we don't just accept the difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. We are a proud to be an equal opportunity workplace. Unfortunately, at this time we cannot support any visa candidates. Compensation & Benefits We offer a competitive hourly rate and a comprehensive benefits package for full-time employees, including: Medical, Dental, and Vision Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) Life Insurance Short-Term and Long-Term Disability Coverage 401(k) Plan with Company Match - Eligible to Contribute Immediately Paid Time Off and Company Holidays Employee Assistance Program (EAP) Training Provided and Ongoing Development Support We participate in E‑Verify to confirm the identity and employment eligibility of all new hires. Verification is completed alongside Form I‑9 on or before the first day of work. Information on Interviews: Switchfly will communicate directly with applicants using an @switchfly.com email address and will never conduct an interview in a chatroom forum. During an interview, Switchfly will not request any form of payment from the applicant, or information regarding an applicant's bank or credit card. Should you have any questions regarding the application process, please contact us at hr@switchfly.com

Senior Enterprise Support Specialist Denver, Colorado, United States; Nashville, Tennessee, United States Checkr is building the data platform to power safe and fair decisions. Over 140,000 companies and millions of people rely on Checkr for AI verification in the moments that matter most: getting a new job, a new place to live, a car ride, childcare, even a date. Customers include Uber, Pennymac, Airbnb, Doordash, Amazon, and Anthropic. Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company. The Senior Enterprise Support Specialist at Checkr is a pivotal role that combines advanced problem-solving skills with a customer-centric approach. This position requires handling sensitive information with care, swiftly resolving complex issues, and maintaining high-quality support standards. As a subject matter expert, you'll guide team members, contribute to process improvements, and drive innovation in our support services. Your empathy, adaptability, and excellent communication skills will be crucial in delivering exceptional customer experiences that align with Checkr's mission of building a fairer future in the hiring industry. This role offers the opportunity to make a significant impact on our operations while fostering a culture of excellence in customer support. What you'll do: Handle high volumes of customer inquiries via various channels with professionalism Deliver exceptional, personalized customer service Swiftly resolve complex issues while maintaining quality and meeting deadlines Serve as a Subject Matter Expert on products, features, and common issues for your customer portfolio Proactively identify and implement operational gaps that impact customer experience Contribute to team knowledge base and training materials for a specialized group of accounts Collaborate with cross-functional teams to resolve complex issues Maintain strong relationships with key stakeholders, including our Sales, Customer Success, Implementations, Shared Services, and Escalations groups to proactively identify unique customer requirements for our Enterprise and Strategic accounts Stay up-to-date with product knowledge and industry trends Meet or exceed performance metrics and quality standards Support new business initiatives to improve customer and agent experiences Handle sensitive information with utmost care and confidentiality Generate regular reports on customer issues, trends, candidate outreach, and general support performance Serve as a Point of Contact for new onboarding customers and maintain relationship that includes reporting, insights to Success teams, and informing internal team of updates Conduct in-depth research to resolve complex customer inquiries Analyze data to identify patterns and suggest improvements in support processes Assist other Support teams as needed by the business What you bring: 3+ years of experience in a customer-facing role Strong written and verbal communication skills Advanced problem-solving and critical thinking abilities Excellent analytical skills to identify root causes and deliver effective solutions Proven track record of handling complex customer inquiries efficiently Ability to navigate ambiguous scenarios and think creatively Customer-centric mindset with high empathy and adaptability Proficiency in CRM systems, support tools, and chat systems Experience in maintaining and improving knowledge bases Familiarity with FCRA standards and compliance (or willingness to learn) Ability to thrive in a fast-paced, ever-changing environment Strong multitasking skills and effective time management Passion for continuous learning and process improvement Comfortable with technology and able to adapt to new tools quickly Strong research skills and attention to detail Ability to synthesize complex information and present findings clearly Team player with a positive attitude and willingness to learn Experience mentoring or guiding team members (preferred) Proficiency in data analysis and reporting tools (preferred) High school diploma or equivalent; Associate's degree preferred An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes. Pay Transparency Disclosure We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website. On-target Earnings OR Base Salary range (Denver, CO) $47,000 - $59,000 USD On-target Earnings OR Base Salary range (Nashville, TN) $43,000 - $54,000 USD What We Offer A fast-paced and collaborative environment Learning and development allowance Competitive cash and equity compensation, and opportunity for advancement 100% medical, dental, and vision coverage Up to $25K reimbursement for fertility, adoption, and parental planning services Flexible PTO policy Monthly wellness stipend At Checkr, we believe an in office work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO; San Francisco, CA; Nashville, TN; and Santiago, Chile. Individuals are expected to work from the office 3+ days a week. In-office perks are provided, such as lunch five times a week, a commuter stipend, and an abundance of snacks and beverages. A relocation stipend may be available for those willing to relocate to a Checkr hub location. Equal Employment Opportunities at Checkr Checkr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the San Francisco's Fair Chance Ordinance. Applicant Privacy Policy If you are a California resident or are located in Alberta or British Columbia, our Applicant Privacy Policy applies to our collection and processing of your personal information when you apply for a role with us or otherwise participate in our recruitment process. *Legitimate Checkr emails will always include our official domain name after the @ symbol (e.g., name@checkr.com or name@ext.checkr.com).

Call Center / Remote] - Anywhere in U.Comprehensive Benefits Package / PTO / Opportunities for growth - As a Customer Service Agent at Fragile, you will: Provide exceptional customer service by answering incoming calls and responding to customer inquiries via email and live chat; Effectively trouble

Job DescriptionAbout LearnLux LearnLux is the leading provider of workplace financial wellbeing, blending fiduciary digital planning with access to one-on-one guidance from Certified Financial Planner™️ professionals. Our award-winning program helps employees navigate critical financial decisions from budgeting and benefits elections to equity compensation, home buying, and retirement so they can feel confident about their money and focused at work. Advanced reporting helps our partners understand impact, driving outcomes like reduced financial stress, increased productivity, and improved retention. We're building LearnLux with intention. We move quickly, operate with a high bar for quality, and value people who take ownership of their work. If you're energized by solving new problems, taking accountability, and pushing yourself to do your best work every day, you'll find this a rewarding environment. We're a venture-backed company that has raised over $35M to date and is supported by experienced investors and long-term partners. We're a growth-focused business building for scale, and we're excited by the opportunities and challenges that come with that journey. The Role LearnLux is looking for a full time dual Certified Financial Planner® and licensed Tax Specialist to join our fast growing team. Leveraging the LearnLux digital experience you will work directly with employees to provide them with unbiased, holistic financial and tax guidance. Your extensive financial experience and client-first approach will help employees prepare for and accomplish their personal and financial goals. This role is 100% remote within the US and reports to the Director of Financial Planning. What you'll do • Our planners provide coverage at various shifts from 7 AM - 11 PM ET Monday through Fridays and 9 AM - 4PM ET on Saturdays, • Meet and engage with clients remotely over video, chat and email to give guidance on topics like budgeting, student loans, retirement readiness, equity compensation, debt management, taxes and more, • Advise on the LearnLux methodology to improve and respond to the changing financial environment, • Participate in weekly team meetings to bring your subject matter expertise to improve the LearnLux digital experience, • Become an expert on our client's benefit plans so you can act as an extension of their team during open enrollment, • Work with our content team to create outlines, lessons, video content, review lessons and approve content created for the LearnLux digital platform, • Design and lead engagement campaigns for our employer partners like digital webinars and occasional on-site eventsYou should bring, • CFP® designation required, • CPA® or Enrolled Agent (EA) designation required, • Passion for educating individuals to take control and invest in their financial future, • Have the ability to perform several tasks concurrently, to prioritize work, and to take direction from multiple team members, • Experience with Company Equity (ISO's, RSU's, ESPP's,), • Can demonstrate ability to take initiative and execute, • Experience in multiple areas of personal Finance: Retirement, Equity Compensation, investments, budgeting, debt management, Student Loans, cash flow planning, digital currencies, estate planning, insurance, taxes and moreIt would be great if you also, • Certification in Credit Counseling, • Additional Certifications, • Startup and/or Fintech experience, • Bi-lingual (Spanish), • Experience creating presentations and presenting to large audiences virtually or in-person, • Availability to work occasional evenings and Saturday's, • Ability to occasionally travel to on-site eventsLearnLux is a fit for you if you, • Thrive in fast-moving environments and enjoy building in moments of change. We operate with urgency, and roles, priorities, and approaches evolve as we grow., • Like wearing multiple hats and helping define the path forward. At LearnLux, roles evolve as we grow, and employees often help create clarity, structure, and direction where it didn't previously exist., • Take initiative and don't wait to be asked. You see problems as opportunities and are comfortable stepping in to move work forward., • Are energized by ambiguity and willing to make decisions with imperfect information. We learn quickly by doing, and pace is a competitive advantage for us., • Enjoy being hands-on and owning work end to end. While strategic thinking matters, execution, follow-through, and accountability are what drive impact here., • Are motivated by high standards and continuous improvement. As we hit new milestones, we intentionally raise the bar on quality, ownership, and outcomes., • Value clear, frequent communication and collaboration. As a remote team, staying aligned through proactive communication is core to how we operate.Benefits, • Remote-first company structure, • Medical, dental, and vision, • 401(k), • Mental wellbeing (Talkspace), • Financial wellbeing (LearnLux), • Paid vacation and sick leave, • Paid sabbatical after 5 years of service, • A supportive, inclusive team culture, • Opportunities for continuous learning and growth at a fast-growing startup at the cutting edge intersection of financial wellness and technologyClosing LearnLux strives to be an inclusive workplace and values learning from and engaging across different perspectives. Women, people of color, LGBTQIA+ individuals, and members of other minority or marginalized groups are strongly encouraged to apply. LearnLux is proud to be an equal opportunity employer and does not discriminate against candidates on the basis of race, ethnicity, color, national origin, age, religion, sex, gender, sexual orientation, gender identity, marital status, disability, or veteran status. We are committed to fostering an environment that embraces diversity and inclusion and are seeking candidates from a variety of backgrounds, experiences, abilities, and perspectives to join our team. If you are interested in this opportunity but not sure if you fit this role, please apply and include a note to let us know of your interest. We're excited to speak with you about joining our team! The pay range for this role is listed below. Individual compensation will be commensurate with the candidate's experience and local cost of labor. Salary Range$90,000—$130,000 USD

We're looking for candidates with great customer service skills to fill our Remote Customer Service role!. This role is entirely remote and offers full-time/Part time hours with flexibility. Comfortable working remotely and independently.

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