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Customer Support Specialist – Travel Industry (Remote) Location: Remote – USA Based Schedule: Flexible | Part-Time or Full-Time Options About Us: We are a fast-growing, fully remote travel company specializing in unforgettable vacations, cruises, all-inclusive resorts, and adventure experiences across the globe. You’ll represent a trusted brand while helping clients with booking support, inquiries, and travel-related questions. Position Overview: We're looking for a motivated, detail-oriented Customer Support Specialist who thrives in a fast-paced, remote environment. You’ll play a vital role in ensuring smooth client experiences by assisting with questions, confirming reservations, and troubleshooting travel-related concerns. • Respond to customer inquiries via email, phone, and chat in a timely and professional manner, • Provide accurate information about travel bookings, itineraries, and policies, • Troubleshoot common client issues and escalate complex matters as needed, • Maintain up-to-date knowledge of supplier systems, policies, and procedures, • Follow up with clients to ensure satisfaction and support post-booking, • Log all communications accurately using internal systems, • Maintain high levels of professionalism and empathy, • Prior experience in customer service or the travel industry is a plus (but not required), • Strong communication skills and ability to work independently, • Comfortable using online tools, booking portals, and CRM systems, • Tech-savvy with a quiet, professional home workspace, • Passionate about helping others and delivering great service, • Must be 18+ and authorized to work in the United States, • Full training and ongoing mentorship, • Travel agent certification (if desired), • Access to travel discounts and perks, • Supportive online community and tools to help you succeed $20,000 - $65,000 a year🧭 Love helping people? Have a passion for travel? This could be your next favorite remote opportunity!We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

AutogenAI is a leader in Generative AI SaaS, transforming how organizations create and optimize winning bids, tenders and proposals through cutting-edge natural language processing technology. We are one of the fastest-growing AI companies in the world, expanding rapidly to meet the increasing demand for AI-driven solutions across sectors. Our innovation stems from a belief that language technology will revolutionize business communication over the next decade. We empower our clients to grow faster and more efficiently by delivering bespoke AI language engines tailored to their needs, saving time, improving content quality, and boosting win rates in highly competitive markets. We drive AutogenAI’s growth by fostering a culture where innovation and ambition thrive, building a company where everyone can have a career-defining experience. As we scale, we invite passionate professionals to join our journey of innovation, helping shape the future of AI-powered business solutions. As a Customer Support Agent, you will be the first point of contact for our customers, ensuring they receive exceptional support and guidance on the AutogenAI platform. You will be responsible for addressing customer inquiries, troubleshooting issues, and collaborating with various teams to deliver a seamless customer experience. This role offers the opportunity to become an expert in our product, work cross-functionally with key departments, and directly contribute to customer satisfaction and retention This role must cover US East Coast hours between 8am - 5pm. • Providing Product Support: Become a product expert to address customer questions, providing accurate and prompt assistance via email, webform, phone and live chat., • Technical Aptitude: Research and identify appropriate JSON logs and traces to help identify root causes, and ability to discuss with 2nd line support., • Categorizing and Prioritizing Inquiries: Identify the priority of customer inquiries and categorise them to ensure efficient handling and assignment. Ensure that complex issues are escalated to the appropriate teams. Ability to provide timely and consistent updates to ticket requestors on the status., • Documenting Solutions and Creating Resources: Write and update knowledge base articles and internal documentation to help customers self-serve, reducing the volume of repeat inquiries and Support's resolution time., • Collaborating Across Teams: Work closely with Customer Success Managers, the Engineering team, and other departments to resolve issues, share feedback, and improve the customer experience., • Delivering Outstanding Customer Service: Strive to delight customers by providing a seamless, friendly, and effective support experience that builds trust and loyalty., • Tracking and Monitoring Issues: Document, track, and monitor problems to ensure timely resolutions, keeping customers informed throughout the process., • Adhering to SLAs and KPIs: Consistently meet or exceed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to maintain high standards of service quality., • Problem-Solving Skills: You possess a natural aptitude for troubleshooting and enjoy finding creative solutions to customer issues, ensuring swift resolutions., • Customer-Centric Mindset: A genuine passion for helping customers and a commitment to delivering exceptional service, ensuring they feel valued and heard., • Technical Proficiency: Strong computer literacy and the ability to quickly learn new software, enabling you to navigate and understand the AutogenAI platform., • Effective Communication: Excellent verbal and written communication skills, allowing you to convey complex information clearly and concisely to both customers and internal teams., • Adaptability and Initiative: Able to manage multiple tasks, and take initiative to improve processes and customer experiences., • Experience: 3+ years of experience in a customer support role, ideally within the SaaS or tech industry., • Industry Knowledge: Familiarity with SaaS products, startups, and the customer support landscape, particularly in B2B environments., • Technical Skills: Comfortable using support tools and platforms such as Zendesk, Slack, Datadog and Linear., • Education: A bachelor’s degree or equivalent experience, • Work schedule: We're hiring our 2nd US based Agent and the hours are 8am-5pm East Coast timezone. Monday through Friday, with 1 hour for lunch., • Technical Aptitude: Experience in reviewing, understanding and discussing programmatic log and trace results, • B2B Technical Support Background: Demonstrated success in a B2B technical support role within a SaaS company., • Computer Science Degree: A degree in computer science or related technical field is advantageous., • Bid Writing Familiarity: Experience with bid writing and the associated processes. Compensation and Benefits: • Competitive Salary: ~$55,000 - $65,000 depending on specific experience and qualifications relevant to the role., • Performance Bonuses: Opportunities for performance-based incentives, • Stock Options: Meaningful equity in the company., • Comprehensive medical/dental/life insurance: Insurance coverage for individuals and families partially paid by the company as well as opportunity to participate in pre-tax health Flexible Spending Account., • Retirement Plan: Ability to invest your pre-tax dollars in a 401(k) retirement plan with company matching contributions., • Paid Time Off: Unlimited paid time off — we measure performance by outcomes, not hours logged, • Flexible Work Options: Remote, • Paid parental leave: 16 weeks for the primary caregiver, 4 weeks for the secondary caregiver (after one year of year of service), • Additional Perks: Your choice of laptop (Mac or Windows), regular company events to connect with teammates, and opportunities for continued professional development. These aren’t just principles we print and forget – they’re how we work, how we treat each other, and how we deliver for our customers. They shape the company we are, and the one we aspire to become. • Customers, Always: Everything starts with our customers. We walk in their shoes, speak their language, and build for their delight and success. We win when they win., • Make It Happen: We move fast and take ownership. No waiting, no red tape – just action, urgency, and focus on outcomes. We ask for forgiveness, not permission., • Learn and Invent: We stay curious. We learn what we can from past masters - and make up the rest. Change is constant, and so is our growth., • Act Like Owners: Titles don’t solve problems - people do. We own challenges, break the rules when it’s necessary, and focus on what matters., • Turn It Up to 11: There is no “Good enough”. We raise the bar, push boundaries, and keep building. There’s always a next level., • Lead With Respect: We listen first, speak honestly, and value every perspective. Integrity, follow-through, and kindness matter., • Build Trust Through Transparency: We default to openness. We give feedback, share information, and assume positive intent - no secrets, no silos. AutogenAI is an equal opportunity employer dedicated to fostering a diverse and inclusive workplace. We do not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by federal, state, or local laws. We encourage applications from individuals of all backgrounds, including those with disabilities and veterans. Our hiring decisions are based on qualifications, merit, and business needs. At AutogenAI we value the unique perspectives each employee brings and strive to provide an equitable environment. If you require reasonable accommodations during the application or interview process, please let us know, and we will gladly assist you.

Next Job Abroad is thrilled to present a fantastic opportunity for a German Speaking Customer Support Agent to join our enthusiastic team in beautiful Greece. This role is perfect for individuals eager to leverage their language skills while enjoying the perks of living in a stunning Mediterranean locale, with fully paid relocation assistance to support your move. In this position, you will play a key role in providing exceptional customer service to our German-speaking clients. Your abilities will directly impact customer satisfaction, ensuring that all inquiries and issues are managed efficiently and professionally. • Provide top-tier customer support through live chat, email, and phone for our German-speaking customers., • Respond to customer inquiries, troubleshoot issues, and manage complaints with a focus on delivering a positive experience., • Assist users in navigating our gaming platform, ensuring they make the most of our services., • Collaborate effectively with colleagues to meet service goals and uphold quality standards., • Accurately document customer interactions in our support systems for effective follow-up., • Engage in ongoing training to deepen your understanding of our products and improve service delivery., • Fluent in German and proficient in English; additional languages are a plus., • Previous experience in customer support or a similar role is preferred., • Outstanding communication skills with a strong emphasis on providing excellent customer service., • Ability to thrive in a fast-paced environment while managing multiple customer inquiries., • Familiarity with customer support software and CRM systems is advantageous., • Willingness to relocate to Greece and embrace a new lifestyle., • A genuine interest in gaming and knowledge of the iGaming industry will be considered beneficial., • Career growth opportunities in a renowned company., • International & diverse work environment., • Competitive performance bonuses., • Enjoy a lower cost of living in Greece, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes., • Fully remote (within Greece) working setup., • Yearly salary around €23.000., • Health care benefits and numerous other discounts., • Fully paid training by certified instructors., • State of the art premises, providing a great working environment with relaxing break areas., • Special events as well as community & social responsibility initiatives., • Work for a Great Place to Work-Certified Company., • Relocation package: 4 week of all inclusive hotel stay, flight booked and paid by the company., • This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!

Serve as the trusted voice of Kin, supporting and advocating for homeowners across 13 states. Handle policies, payments, and coverage questions while delivering fast, empathetic service in a high-volume environment. Active P&C license required. Join a team that puts customers first every single day. Kin makes life simpler, more affordable, and better for homeowners — especially in the places where climate risks, rising costs, and outdated systems make it harder. We start with smarter homeowners insurance and expand to everything homeowners need to thrive. Using data, technology, and thoughtful human support, we’re building products that are clear, fair, and help homeowners feel confident — so homeowners aren’t left behind when they need help most. Founded in 2016, Kin is a remote-first employer with Kinfolk across more than 35 states. We serve customers in 13 states (and counting). Our disciplined growth, strong customer satisfaction, and focus on long-term sustainability fosters outstanding growth, attracts marquee investors, and earns recognition and accolades, including: Built In Chicago's Best Places to Work, Midsize Companies (2021-2026) Forbes' America's Best Startup Employers (2021-2024) Inc. 5000 Fastest-Growing Private Companies Forbes’ Fintech 50 (2025-2026) Great Places to Work Certified (2024-2026) Most importantly, we’re building Kin to be a place where people do meaningful work with real impact — for our customers, our communities, and each other. We're excited to tell you more about how you can contribute to our rapid growth, strong unit economics, profitability, and excellent customer ratings. To learn more about how we work and what we’re building, visit and . We’re looking for a Licensed Customer Service Agent to help us deliver fast, accurate, and human support to homeowners when it matters most. As Kin continues to grow our customer base across multiple states, this role is critical in ensuring our policyholders receive knowledgeable guidance on their coverage, payments, and policy updates. You’ll serve as the first line of support for our customers — primarily over the phone, with additional support via chat and email. Your expertise in property insurance and ability to navigate high call volumes with empathy and efficiency will directly impact customer satisfaction, retention, and trust in the Kin brand. Out of 13,000 companies, Kin was just named one of America’s Best Customer Service Providers for 2026 by USA TODAY! Own high-volume inbound and outbound customer interactions across phone, chat, and email, delivering clear and accurate guidance on policies, payments, cancellations, and coverage questions Create, update, and process homeowners insurance policies, endorsements, payments, and refunds with accuracy and urgency Educate policyholders on coverage details, policy changes, and next steps so they can make informed decisions about their homes Partner with customers’ banks and lenders to obtain required documentation and ensure policy compliance Navigate multiple internal systems and tools simultaneously to resolve customer inquiries efficiently Identify process improvement opportunities and share feedback to enhance the customer experience and team effectiveness Successfully complete a mandatory, paid 10-week training program and apply learnings to live customer scenarios Active Property & Casualty (P&C) or Personal Lines insurance license (required) 6+ months customer service experience in P&C (specifically, home insurance) Experience working in a high-volume call center or customer support environment handling inbound calls Hands-on experience servicing homeowners insurance policies Ability to clearly explain policy coverage, billing, and underwriting requirements to customers Comfort navigating multiple systems and tools simultaneously (e.g., Google Workspace and similar platforms) Demonstrated ability to work in a fast-paced, evolving environment with limited structure Strong active listening skills and the ability to communicate with empathy and professionalism Bonus Bilingual (Spanish-speaking) proficiency Availability to work our following shifts, Monday - Friday (will be placed based upon need): 9:00 AM-6:00 PM CST 10:00 AM - 7:00 PM CST Note: Rotating Saturday shift required every 4–6 weeks. There is a mandatory, paid 10 week training period. We are currently hiring for an April new hire class. In addition to base salary, we are also offering a $1000 retention bonus (payable at 6 months) for our April 13, 2026 class! We believe a great hiring experience should be clear, respectful, and human. Applications for this role are accepted on an on-going basis. While our recruiting team uses AI tools for efficiency, resumes are still screened by Kin’s in-house recruiters, and candidate evaluations and hiring decisions are made by recruiters and hiring teams. Rest assured, real people make real decisions. The hiring process and timeline for each role will vary, depending on the position. However, here are some things you can expect from us: Prompt updates and feedback following interviews Interviews with recruiters, hiring managers, and members of teams Skills assessment relevant to the position, if applicable Genuine, thoughtful human interaction at every step Compensation at a Glance Competitive Pay: Annualized compensation is $48,000-$50,000 $1000 retention bonus (payable at 6 months) Paid Training: 10 weeks of paid training Bonuses and incentives designed to drive your success Terry Berry Perks Program – Earn points to redeem for lifestyle gadgets, home goods, and more We offer a comprehensive, competitive benefits program, allowing you to choose the benefits that are best for you and your family, starting on the first day of the month following your start date. Core Benefits Competitive salary and company equity through Restricted Stock Units (RSUs), granted as part of our standard compensation package and based on role and level 401(k) with company match up to 4% of eligible earnings Multiple medical plan options, plus dental and vision coverage Company-funded HSA contributions (based on medical plan selection) Company-paid life insurance and short-term disability Employee referral bonuses Health & Wellbeing A variety of supplemental benefit options, including long-term disability, critical illness, accident, legal, and pet insurance Access to mental health support and confidential counseling resources 11 days of accrued PTO and 7 days paid sick leave per year, plus 8 paid company holidays with option to earn additional PTO annually Paid parental leave, including up to 14 weeks at 100% pay for birthing parents and 8 weeks at 100% pay for non-birthing parents Growth & Development Career mobility and internal growth opportunities across the organization Professional development budgets for certifications, conferences, and learning available, subject to management approval We don’t just hire for skills. We hire for alignment. Kinfolk bring diverse perspectives, but we’re united by a shared set of values that shape how we work and how we show up for each other and our customers. Run through walls, together - Our industry is stuck in the status quo. But Kin is different. We are challengers. Innovators unwavering in our mission to fix insurance for those who need it most. We are changing insurance for good. We roll up our sleeves, take action, and get “impossible” things done every day with grit and teamwork. Raise the bar. Drop the ego - Attitudes are contagious. Every one of us is responsible for creating the culture we want to work in. High performance. Low drama. Always respectful. Like professional sports teams, we win by working in sync. We show up, work hard, and play to each other’s strengths. Act like an owner - We are owners, fully accountable for achieving Kin’s mission. That requires positive, proactive, big-picture thinking well beyond our job descriptions. Ask questions, Take ownership. Do the right thing, even when it‘s hard. Because when Kin thrives, so do you. And so do our customers. Operate lean. Deliver more - We build efficiency into everything we do. Each dollar we save gets reinvested to deliver more to our customers: better pricing, more products, and new innovations. We work smarter by relentlessly prioritizing and using technology, including AI, to multiply our impact. Lean is about focus, not deprivation. Lean isn't a limitation – it's our competitive advantage. Keep asking ‘What if?’ - We value curiosity. To make insurance better for our customers, we experiment. We embrace insights. And we base decisions on data rather than assumptions. We see setbacks as opportunities for growth and are always learning and improving. Both individually and as a company. We are a remote-first company with offices in Chicago, IL and St. Petersburg, FL where teams can come together for collaboration. For Sales Agents and Customer Service Agents: These roles sit in any of the following 30 states: AL, AZ, CO, FL, ID, IL, IN, KS, KY, MA, MD, ME, MI, MO, MT, NC, NE, NM, NV, NY, OH, OK, PA, SC, TN, TX, UT, VT, VA, WA, and WI. For all other positions, these roles can sit in any of the following 40 states: AL, AR, AZ, CA (exempt only), CO, CT, FL, GA, ID, IL, IN, IA, KS, KY, MA, ME, MD, MI, MN, MO, MT, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, SD, TN, TX, UT, VT, VA, WA, and WI. Please only apply if you are able to live and work full-time in one of the states listed above. For remote technical positions located in Canada, we are only able to hire individuals who reside in Ontario. Applicants must be able to live and work full-time in Ontario to be considered. State locations and specifics are subject to change as our hiring requirements shift. Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Kin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation, please contact us by sending an email to careers@kin.com

Are you fluent in Dutch and looking for a career that combines professional growth with the freedom to work remotely from anywhere in the world? At Mercier Consultancy, we’re building a global network of on-demand customer service professionals, and we want you to join us! You’ll start with an intensive 3-month training and trial program in Greece, working with one of our on-site clients to gain hands-on experience. After successfully completing the program, you’ll become part of our exclusive pool of Dutch-speaking agents available for remote assignments with top international companies. • Provide exceptional customer service to Dutch-speaking clients., • Handle inquiries via phone, email, and chat professionally and efficiently., • Learn and master our client systems during your training period., • Work remotely after your training while staying connected to our global team., • Be part of a flexible, high-performing team with opportunities to grow your career internationally., • Fluent in Dutch (both written and spoken)., • Strong communication and problem-solving skills., • Comfortable with digital tools and remote work., • Motivated, proactive, and eager to learn., • Open to relocating to Greece for the 3-month training period., • 3-month fully supported training in Greece with relocation package., • Access to remote work opportunities worldwide after training., • Inclusion in a global on-demand agent database with exclusive client contracts., • Professional growth and career advancement within Mercier Consultancy., • Networking and mentorship opportunities with international client service leaders.

Are you fluent in German and looking for a career that combines professional growth with the freedom to work remotely from anywhere in the world? At Mercier Consultancy, we’re building a global network of on-demand customer service professionals, and we want you to join us! You’ll start with an intensive 3-month training and trial program in Greece, working with one of our on-site clients to gain hands-on experience. After successfully completing the program, you’ll become part of our exclusive pool of German-speaking agents available for remote assignments with top international companies. • Provide exceptional customer service to German-speaking clients., • Handle inquiries via phone, email, and chat professionally and efficiently., • Learn and master our client systems during your training period., • Work remotely after your training while staying connected to our global team., • Be part of a flexible, high-performing team with opportunities to grow your career internationally., • Fluent in German (both written and spoken)., • Strong communication and problem-solving skills., • Comfortable with digital tools and remote work., • Motivated, proactive, and eager to learn., • Open to relocating to Greece for the 3-month training period., • 3-month fully supported training in Greece with paid relocation package., • Access to remote work opportunities worldwide after training., • Inclusion in a global on-demand agent database with exclusive client contracts., • Professional growth and career advancement within Mercier Consultancy., • Networking and mentorship opportunities with international client service leaders.

Customer Support Specialist – Travel Industry (Remote) Location: Remote – USA Based Schedule: Flexible | Part-Time or Full-Time Options About Us: We are a fast-growing, fully remote travel company specializing in unforgettable vacations, cruises, all-inclusive resorts, and adventure experiences across the globe. You’ll represent a trusted brand while helping clients with booking support, inquiries, and travel-related questions. Position Overview: We're looking for a motivated, detail-oriented Customer Support Specialist who thrives in a fast-paced, remote environment. You’ll play a vital role in ensuring smooth client experiences by assisting with questions, confirming reservations, and troubleshooting travel-related concerns. • Respond to customer inquiries via email, phone, and chat in a timely and professional manner, • Provide accurate information about travel bookings, itineraries, and policies, • Troubleshoot common client issues and escalate complex matters as needed, • Maintain up-to-date knowledge of supplier systems, policies, and procedures, • Follow up with clients to ensure satisfaction and support post-booking, • Log all communications accurately using internal systems, • Maintain high levels of professionalism and empathy, • Prior experience in customer service or the travel industry is a plus (but not required), • Strong communication skills and ability to work independently, • Comfortable using online tools, booking portals, and CRM systems, • Tech-savvy with a quiet, professional home workspace, • Passionate about helping others and delivering great service, • Must be 18+ and authorized to work in the United States, • Full training and ongoing mentorship, • Travel agent certification (if desired), • Access to travel discounts and perks, • Supportive online community and tools to help you succeed $20,000 - $65,000 a year🧭 Love helping people? Have a passion for travel? This could be your next favorite remote opportunity!We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

At _, our mission is to create opportunity for all through mobility. We're the leader in safe, fast, and simple supplemental student transportation through our marketplace, we connect kids to highly-vetted caregivers on wheels. Through our software, we solve the biggest transportation challenges facing schools and school districts across the country. Founded by three moms as a solution to their own transportation challenges, we've now facilitated more than five million rides across over over 20 states. We continue to grow rapidly — earning a spot on the Inc. 5000 list numerous times and the Deloitte 500 Fast-Growing Technology list. HopSkipDrive is a Series D company and has raised $100M to date. How we work We're an AI-forward company, and we expect every person on our team to be too. We use AI tools to do our best work — drafting, analyzing, building, and shipping faster than we could without them — and we invest in training, share what works, and govern AI use thoughtfully. We don't expect you to be an expert when you start. We do expect you to be curious, willing to learn, and ready to use the best tools available to move our mission forward. We're remote-first, mission-driven, and built for people who want to do work that matters with people who hold a high bar. Who We Are Our Support and Operational Productivity team is at the intersection of cutting-edge technology and exceptional customer experience. We're a high-impact, collaborative group of product managers, engineers, designers, and operations specialists who build the intelligent systems that power world-class support. Our support world is uniquely complex. We serve schools and parents coordinating their children’s transportation, school administrators managing district-wide logistics, drivers navigating complex pickup instructions and multi-stop coordination, and the operations team orchestrating it all. Every interaction involves multiple stakeholders, tight safety requirements, and real-time coordination. Our goal is to push the boundaries of what’s possible with Generative AI, Conversational AI, and LLM-powered assistance to create seamless, human-centric experiences. Our platforms span the entire support ecosystem, from self-service experience that anticipate customer needs to agent tools that make complex problems feel effortless to solve. Whether it’s voice, chat, workflow automation, or CRM integration, we’re creating the next generation of support technology. It’s not just about building tools, it’s about fundamentally reimagining how support works. We move fast, think big, and measure our success by how much more effective we make our agents and how much happier we make our customers. You'll be joining a team that thrives on innovation, values continuous improvement, and believes the best support experiences feel like magic to both customers and agents. Who You Are You are an experienced and empathetic Senior Product Manager who thrives at the intersection of AI innovation and real-world user problems. You are a product leader with a proven ability to build intelligent agents that understand, decide, and act across complex enterprise and customer service workflows. • Minimum of 8 years of experience in product management, with a focus on customer support, platform, or internal tools, or mission-critical systems where reliability and user experience are non-negotiable., • AI-first leadership: You lead with AI as the default solution, with proven experience building and launching LLM-powered agents, conversational AI, and AI-native experiences that transform how work gets done and how support is delivered., • Enterprise systems and CRM expertise: Deep experience building internal platforms, CRM solutions, and organization toolings that enable cross-functional teams, streamline operations, and scale business processes across complex organizations. Zen Desk experience preferred, • Human-Centric Design: A strong foundation in user experience, with a passion for designing technology that feels intuitive, human, and reduces friction for real people., • Strategic Vision & Execution: Skill in defining multi-year AI product strategies, translating ambiguous problems into clear roadmaps, and driving execution from ideation to growth., • Mentorship & Influence: Experience mentoring other product managers on AI development, compliance, and platform scalability, fostering a culture of curiosity and learning., • Data-Driven Decision Making: Highly analytical, leveraging data and user research to inform product decisions, optimize experiences, and measure impact. Our Investment In You We want you to be an owner in our company and share in executing our vision, so every full-time employee has equity. In addition, we offer flexible vacation, medical, dental, vision and life insurance, 401(k), FSA, and an opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential. HopSkipDrive is committed to fair and equitable compensation practices. The salary range for this role is $160,000 - $180,000. This position is remote and, as such, compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by several factors such as a candidate’s relevant work experience, skill set, certifications, and specific work location. The total compensation package for this role also includes equity stock options. HopSkipDrive is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected class. • This role will be fully remote in one of the following states AZ, CA, CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, WI**

Hi, we're DuckDuckGo, the online protection company and remote-first team of 300+ on a mission to raise the standard of trust online. Founded in 2008 and profitable since 2014, annual revenue now exceeds $100m USD and millions use our browser on , , , and , our , and the . Our _ of trust, inclusivity, and empowered project management underpins everything we do, where each team member takes full ownership of their projects, from scoping and execution to postmortem. If you're seeking end-to-end ownership of your work — you've come to the right place! Working on the Backend Functional Team, you'll lead complex projects across key company-wide objectives. Using Perl (Version 5), Go, and Node.js, you’ll write pragmatic, performant, testable code that works consistently, and work on related projects. Recent projects include: Implementing AI-assisted answers and integrating them into our Search product while maintaining our privacy-first approach Delivering improvements to Duck.ai to help us make it a competitive AI chat alternative for both free and paying users Implementing sophisticated data processing pipelines that maintain search relevancy As a Senior Backend Engineer, you'll collaborate remotely with your peers and take responsibility for solving product issues impacting our all-in-one privacy solution, whether large or small. In time, you'll formally mentor other engineers, supporting their career growth and the growth of the Backend Team at DuckDuckGo. 7+ years of professional experience, primarily focused on backend systems that power consumer-facing products Product acumen to reason about technical tradeoffs in terms of user impact Familiarity with AI agent tooling: evaluation frameworks, RAG pipelines and prompt engineering A fundamental understanding of complex data structures and algorithms — you can develop and apply new solutions and confidently navigate and improve existing code. Data-driven analytical skills for decision-making, stakeholder alignment, and experiment-oriented delivery Solid project management abilities Excellent written and verbal communication to validate and articulate decisions Previous experience leading and mentoring experienced engineers, supporting their career goals, and unlocking their potential. $178,500 USD annually and stock options. Compensation is _, regardless of geographic location or team. Compensation for each professional level is transparent across the organization. Eligibility for company-sponsored health benefits is limited to team members based in the United States. This program does not extend to team members located in other countries, such as Canada or the UK. Our_ explains how we prioritize your wellbeing including paid parental leave, office setup, and co-working allowances. Hiring works best when it's a two-way street. Learn how we help you get to know DuckDuckGo, envision your future role here, and find out more about _. DuckDuckGo provides equal work opportunities to all team members and applicants, and it prohibits discrimination and harassment of any type on the basis of race, color, ethnicity, caste, religion, age, sex (including pregnancy), national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by our policies or federal, state, or local laws. We want to ensure that our hiring process is accessible. If you need reasonable accommodation for any part of the application process because of a medical condition or disability, please send an email to _ to let us know the nature of your request. You’ll be required to attend meetings on camera via video conferencing Expect to travel at least two times a year: once for our all-hands meetup and again for a team retreat (each around 4-5 days). While extenuating circumstances may impact attendance, everyone is strongly encouraged to attend. While we offer a flexible work arrangement with no core hours, expect an average full-time commitment of 40 hours per week. A successful candidate must pass a background check as a condition of joining the team. By applying for this role, you confirm that all information submitted is accurate and complete. You further acknowledge that providing false or fraudulent information during the application process is cause for denial of an offer, revocation of any existing offer, or other adverse action, up to and including termination after the start of your commencement of work. Disclosure Statement: Use of AI in Hiring Process As part of our commitment to enhancing our recruitment process, we utilize artificial intelligence (AI) technology to assist in reviewing and summarizing job applications and test projects, including those tools integrated into our recruitment vendor platforms. We use AI to flag potentially fraudulent applications, analyze and summarize applicants’ experience, interviews, and project performance, and help streamline our selection process. Key Principles: Data Privacy: All information provided in your application will be handled in accordance with our _. We ensure that your personal information is protected and used solely for recruitment purposes. Human Oversight and Accountability: The AI technology is designed to support our hiring team by providing insights and summaries of applications and evaluations of test projects against scoring rubrics. All final evaluations and hiring decisions, however, will be made by our hiring team, who will consider the AI's input alongside other factors. Transparency: We believe in transparency regarding our hiring practices. If you have any questions about how AI is used in our recruitment process, please feel free to reach out to us. By submitting your application, you acknowledge and consent to the use of AI technology in our review process. If you would like to request an alternative selection process, please contact us as at _. Thank you for your interest in joining DuckDuckGo! #LI-DNI

Life360's mission is to keep people close to the ones they love. Our category-leading mobile app, Tile tracking devices, and Pet GPS tracker empower members to protect the people, pets, and things they care about most with a range of services, including location sharing, safe driver reports, and crash detection with emergency dispatch. Life360 serves approximately 95.8 million monthly active users (MAU), as of December 31, 2025, across more than 180 countries. Life360 delivers peace of mind and enhances everyday family life with seamless coordination for all the moments that matter, big and small. By continuing to innovate and deliver for our customers, we have become a household name and the must-have mobile-based membership for families (and those friends who are basically family). Life360 has more than 500 (and growing!) remote-first employees. For more information, please visit life360.com. Life360 is a Remote-First company, which means a remote work environment will be the primary experience for all employees. All positions, unless otherwise specified, can be performed remotely (within the US) regardless of any specified location above. We are building an AI native company where AI is an integral part of how we build and operate. AI tool usage during interviews varies by role. You may be asked to demonstrate proficiency with AI tools, discuss how you leverage AI, or complete interview exercises without AI assistance. Your Recruiter will provide clear guidance as you move through the interview process. Undisclosed use of AI not previously discussed with or approved by your Recruiter may impact your candidacy. The AI Native Platform team is a cross-functional engineering organization built to lay the infrastructure foundations for Life360's AI-native transformation. We are not exploring what might be possible, we are building the platform that makes it operational. The team works across four interconnected areas: how Life360 safely accesses and governs the use of frontier AI models and external integrations; the agent deployment and workflow infrastructure that lets teams build, test, version, and operate autonomous agents with the same rigor applied to any production software; how we safely democratize data, information, and knowledge across the organization, making it queryable and usable by AI systems and humans reliably; and a multiplayer AI workbench that gives every employee a purpose-built environment tuned to their role, with relevant tools, knowledge, and workflows rather than a general-purpose chat interface. The work is deliberate, high-velocity, and built to last. The bar is high: real use cases, production deployments, measurable outcomes. Security is not a checkpoint on this team. It is part of how we build. We are looking for engineers who want to be in the room where the architecture is designed and in the codebase where it's being built. We are hiring a Principal AI Security Engineer to secure Life360's AI infrastructure as it takes shape. You will sit within the AI Native Platform team, reporting directly to the CISO, working alongside the engineers designing and building each layer of the platform. This role requires both architectural depth and hands-on execution, often in the same week. You will define the security architecture other engineers build within; the trust model, authorization framework, data boundary topology, and threat model. Guide the coherence of these patterns across the teams building model access, agent infrastructure, the knowledge layer, and the end-user platform to interoperate securely and drift doesn't introduce systemic risk. The patterns we are securing are still being defined. Part of the work is figuring out which approaches hold up under real conditions, which ones don't, and scaling what works.You won't be doing this alone, you'll work alongside additional security engineers and the broader team building the platform, with the expectation that this function grows as the platform does. The data at stake has real weight. Life360's systems carry real-time location data and family relationship graphs for tens of millions of people. These are crown jewels in the truest sense — irreplaceable to the families who trust us with them. Securing the AI systems that interact with this data is not a compliance exercise. It is a core obligation of the product. The US-based salary range for this position is $239,500 to $351,500. We take into consideration an individual's background and experience in determining final salary — therefore, base pay offered may vary considerably depending on geographic location, job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits, as well as equity. • Own the security strategy for frontier model access and MCP governance. Define how we securely connect to frontier models and external tool integrations: the risk framework, the authorization architecture, and the escalation model before those patterns harden at scale. Set the direction that builders implement within, • Architect the identity and trust model for non-human agents. Define how agents authenticate, how trust is established and revoked across orchestration chains, and how the model evolves as agent capabilities expand, covering service identities, scoped credentials, and least-privilege access patterns across the platform., • Set the adversarial defense posture for AI systems in production. Define our approach to prompt injection defense, adversarial input handling, and behavioral monitoring patterns and establish the detection philosophy, telemetry requirements, and response framework the team builds and operates within., • Shape security architecture for the common AI end-user platform. Lead design reviews and build the access controls, data boundary enforcement, and abuse detection that keep a shared AI environment safe across an employee population with varying privilege levels., • Secure the shared knowledge layer. Define access control and data governance for retrieval and reasoning, ensuring AI-powered tools don't inadvertently surface sensitive data to the wrong systems or users., • Build AI supply chain integrity into the platform. Develop model provenance practices, service vetting, and dependency controls that keep the AI stack trustworthy as it grows., • Partner with Privacy, Legal, and Data Platform to ensure the right controls are built into pipelines handling real-time location, family relationship data, and data involving minors., • 15+ years in security engineering with depth in application security, cloud security, IAM, or detection. A track record of building controls that earn adoption, not just approval., • Security architecture ownership you’ve defined at the platform level in terms of trust models, data boundary topologies, and long-term viability that produces security outcomes without grinding velocity., • Hands-on fluency with LLM and agentic systems. You've built with these tools, broken them, and shipped fixes for prompt pipelines , RAG architectures, and multi-agent orchestration from the inside., • Deep grounding in IAM for non-human systems: service identities, OAuth, secrets management, RBAC/ABAC, and least-privilege architecture at scale. You’ve designed and built identity systems, not just consumed them, • Experience with production telemetry and detection at an architectural level. You’ve defined security observability strategies, not just individual detections, • Comfort with ambiguity and in-flight builds. You're energized by figuring things out, writing first-draft standards, testing approaches, and scaling what works., • Strategic judgement on when to build v. buy and ability to lead the organization to wise investments., • Strong cross-functional communication across engineering, product, legal, privacy, and senior leadership. You carry risk, tradeoffs, and technical decisions without losing precision.., • You’ve contributed or ready to contribute to the security industry. We’re shaping these patterns together and you’re willing to represent Life360 in these conversations., • Familiarity with NIST AI RMF, OWASP LLM Top 10, and adjacent compliance environments for consumer data at scale., • Bachelor's degree or equivalent experience in Computer Science, Information Security, or a related field. Bonus points if you have: • Experience with frontier model API security, tool-use authorization patterns, or access governance for AI systems at scale., • Hands-on experience with multi-agent orchestration frameworks (LangGraph, AutoGen, CrewAI, or similar) and their trust, identity, and authorization challenges., • Familiarity with knowledge graph architectures, vector stores, or RAG systems — and the access control and data boundary problems they introduce., • Red teaming or adversarial testing against AI systems: prompt injection, jailbreaks, data extraction, model inversion, or supply chain attacks., • Background in consumer technology or another domain where personal data sensitivity is a core product obligation — not just a legal requirement., • Experience designing or reviewing security for internal enterprise AI platforms serving non-technical users., • Competitive pay and benefits, • Medical, dental, vision, life and disability insurance plans (100% paid for employees), • 401(k) plan with company matching program, • Mental Wellness Program & Employee Assistance Program (EAP) for mental well-being, • Flexible PTO, 13 company-wide days off throughout the year, • Winter and Summer Weeklong Synchronized Company Shutdowns, • Learning & Development programs, • Equipment, tools, and reimbursement support for a productive remote environment, • Free Life360 Platinum Membership for your preferred circle, • Free Tile Products Our company's mission-driven culture is guided by our shared values to create a trusted work environment where you can bring your authentic self to work and make a positive difference. • Be a Good Person — We have a team of high integrity people you can trust., • Be Direct With Respect — We communicate directly, even when it's hard., • Members Before Metrics — We focus on building an exceptional experience for families., • High Intensity, High Impact — We do whatever it takes to get the job done. We believe that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better results. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. It fuels our innovation and connects us closer to our customers and the communities we serve. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their authentic best selves to work. We are an equal opportunity employer and value diversity at Life360. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any legally protected status. We encourage people of all backgrounds to apply. We believe that a diversity of perspectives and experiences create a foundation for the best ideas. Come join us in building something meaningful. Even if you don't meet 100% of the below qualifications, you should still seriously consider applying! #LI-Remote

About Owner Owner is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more. Product philosophy Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it. Using Owner should feel like having a team of great operators, engineers, and marketers working for you. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. _ Our traction Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an _ website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! Why we're looking for you Owner is the leading all-in-one platform for independent restaurants. Operators use Owner to run their online ordering, websites, menus, marketing, and customer experience. Tens of thousands of restaurants depend on us every day to run their business. AI Agents at Owner is a team with a singular mandate: build agents that let restaurant owners run their business through natural conversation, everywhere they work with Owner. This is one of the most important strategic bets at Owner, and the team is early enough that you will shape the architecture, platform, and products from the ground up. We are looking for engineers who have shipped production agentic AI features and are ready to move fast in ambiguity. Your immediate impact: own an agent surface end-to-end. Your longer-term impact: help define what an agent platform at Owner looks like, and set technical direction for the dozen-plus agent surfaces we will build over the next year. This role is 100% remote and can be based anywhere in the United States or Canada. Our Tech Stack Frontend: React, TypeScript Backend: Node.js, TypeScript with Vercel AI SDK Databases: MongoDB, PostgreSQL Observability: Datadog, Braintrust / LangSmith for evals The impact you'll have Own one or more agent surfaces end-to-end, from LLM integration and tool design to backend orchestration, conversational UI, and evals Contribute to the shared agent platform: tool abstractions, chat persistence, eval frameworks, RAG, observability, permissioning Shape technical direction on agent architecture, framework choice, and model strategy across Owner Make thoughtful tradeoffs on latency, cost, and reliability so our agents feel fast and trustworthy in production Raise the bar for agent quality through rigorous evals, thoughtful iteration, and patterns other engineers adopt What we're looking for 3+ years of software engineering experience, with meaningful time shipping production LLM-powered or agentic features Fluency with tool calling, prompt engineering, and agent loops — you have built systems where the LLM is a first-class component, not a bolt-on Experience with eval frameworks and observability for non-deterministic systems (Braintrust, LangSmith, custom eval harnesses, or equivalent) Full-stack comfort — you can move between backend orchestration, tool design, and conversational UI without being blocked by hand-offs High degree of cross-functional collaboration — past colleagues in product, design, and business would speak highly of your teamwork Strong sense of ownership and drive, excellent communication, and a proactive approach to identifying and solving problems Nice to have Experience with RAG or retrieval systems at production quality Background in restaurant tech, commerce, or SMB operator tooling Contributions to open source agent frameworks, evals, or LLM tooling Experience growing and mentoring engineers on agentic AI patterns Compensation and benefits The estimated starting base salary range for this role is $180K-192K depending on level, location and experience, plus a generous pre-IPO equity package Other benefits include comprehensive health coverage, work from anywhere (remote-first workplace), unlimited PTO - plus extra fun perks! Notice - Employment Scams Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as "phishing" or “spam” and do not respond.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Community Support org handles tens of millions of interactions yearly, engaging with one in five Airbnb customers by phone, messaging, chat, or social media channels. The group handles hundreds of issues across categories including Cancellations, Account Issues, Refunds, Payments, Reservations, Extenuating Circumstances, Booking & Listing issues, Safety & Claims. The organization is globally distributed with offices in San Francisco, Dublin, Montreal, Seattle, Singapore, Manila, Gurgaon and an extensive partner network serving all regions. The Difference You Will Make: We are looking for a Senior Manager of Workforce Management (WFM) on our Community Support (CS) team. The Senior Manager will be responsible for maximizing efficiency by ensuring optimal staffing levels, enhancing the quality of customer interactions through continuous monitoring and training, and driving service level performance with data-driven insights. This role also focuses on balancing cost control while meeting service level agreements (SLAs) and improving the overall customer experience through analytics and feedback. This role will be responsible for managing workforce planning and real-time monitoring. A Typical Day: Workforce Scheduling & Capacity Planning: • Oversee the creation and management of employee schedules to match forecasted demand., • Ensure that schedules optimize resource allocation, minimizing under- and over-staffing., • Coordinate with operations to adjust schedules based on real-time demand and unforeseen events., • Optimize labor costs while maintaining service quality through strategically leverage staffing levers., • Track and control shrinkage categories and ensure tight monitoring over overtime, absenteeism, and other factors that impact labor costs. Service Level Management: • Partner with the real-time management team to monitor call volumes and agent availability, making on-the-fly adjustments to maintain service levels., • Design and implement contingency plans during peak times, or unexpected medium term increase in volume., • Communicate with operations leaders to address staffing issues and find solutions to mitigate risks. Performance Analysis & Reporting: • Analyze performance data to identify trends, inefficiencies, and areas for improvement., • Report on key workforce metrics such as occupancy, adherence, shrinkage, and service levels., • Provide insights and recommendations to senior management based on workforce data analysis (i.e. Hours of Ops change). Leadership & Team Development: • Lead and mentor a workforce operations team, fostering a culture of continuous improvement and accountability., • Ensure that the team is trained and utilizing the latest WFM practices and technologies. Collaboration & Stakeholder Management: • Engage and partner with external vendors and partners to optimize workforce management solutions, • Serve as a liaison between the workforce operations team and contact center management to ensure that workforce strategies support operational goals., • Collaborate with other departments, such as HR, Operations, and Product, to ensure that workforce operations align with broader business strategies. Your Expertise: • 10+ years experience in workforce management, business operations or operations management roles supporting global contact center operations, with proven experience leading and developing a WFM team., • Must have deep functional domain expertise and knowledge in contact center operations and best practices with a comprehensive understanding of employee scheduling and process optimization., • In-depth knowledge and expertise in WFM software and tools: Proficiency in WFM software and tools (e.g., Aspect, NICE, Verint) is essential with an understanding of industry best practices. Must be committed to learning the emerging technologies in contact centers., • Experience with short range forecasting, scheduling, interval management, real-time adherence, provisioning and reporting is required., • Experience working in or closely with contact center operations with a deep understanding of the dynamics of customer service, contact volume fluctuations, and the impact of workforce management on service levels is key., • Strong analytical and problem-solving skills with a proven track record for using data to drive key business decisions. Must have the ability to interpret complex data and make informed decisions based on forecasts and real-time data., • Strong project management skills, including the ability to manage multiple initiatives simultaneously., • Exceptional leadership skills with the ability to build and lead a high performing team. Must be able to provide leadership, empowerment and motivation across teams and peers., • Excellent verbal and written communication skills with the ability to effectively interact with senior management, frontline staff and various other CS teams. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. _ If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: _. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with or self-managed with the , both featuring scalable metrics (), logs (), and traces (_). We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. This is a remote position and we're considering candidates in the US. The Opportunity: Grafana Labs is building for an agentic world, and the marketing website is where that ambition becomes visible. As Senior Manager, Web Technology, you will own the technical execution, platform strategy, and operational excellence of grafana.com and its surrounding digital experiences. You will lead the web development team and serve as the marketing organization’s primary technical leader for the website. You will help define how AI changes the website itself, how the team builds and operates it, how content is structured for humans and machines, and how digital experiences move users from interest to action with less friction and more confidence. This role sits at the intersection of engineering craft, marketing velocity, AI-enabled transformation, and business impact. You will partner closely with creative, content, communications, demand generation, regional marketing and events, marketing operations, docs, infrastructure, security, and product teams to make the website more dependable, more intelligent, more self-serve, and more effective. You are technical enough to earn the trust of a staff engineer, while communicating clearly with executive and marketing stakeholders. What You’ll Be Doing: • Lead AI-enabled website transformation. Drive the evolution of grafana.com into an AI-first, agent-ready platform optimized for humans, search engines, AI assistants, agents, and LLMs. Build practical AI-enabled systems for content workflows, QA, personalization, localization, analytics, experimentation, and web operations., • Own the web platform. Ensure the marketing website is stable, secure, performant, dependable, and easy to evolve. Define practical standards for reliability, incident handling, operational visibility, platform health, performance, and security hygiene., • Improve delivery predictability. Own the operating system for web technology work including clear operating cadences for roadmap reviews, stakeholder updates, prioritization, and delivery accountability.Use automation and AI-assisted workflows to reduce coordination overhead and improve clarity., • Build better digital experiences. Partner with marketing, product, design, and engineering stakeholders to help create a more seamless path from website visit to product trial and activation across different user intents and journeys., • Scale self-serve web operations. Make the site easier for internal teams to edit and maintain through strong CMS models, reusable patterns, content and UX guardrails, documentation, and governance., • Lead and grow the web team. Lead with clarity, accountability, strong technical judgment, and open communication while helping the team balance operational rigor with thoughtful innovation. Manage, mentor, and develop a team of web developers by raising technical standards, building AI-first development practices, clarifying ownership, and helping each person increase their impact and strategic contribution. What Makes You a Great Fit: • You have a strong point of view on how AI will change web strategy, web operations, and digital user experiences, and you can turn that point of view into practical systems, workflows, experiments, and measurable improvements., • You have strong technical judgment and can earn the trust of experienced engineers while communicating clearly with marketing and executive stakeholders., • You have experience leading web engineering teams and building reliable, scalable, high-performing web platforms with strong operational discipline and delivery predictability., • You understand modern frontend engineering, CMS-driven websites, analytics, integrations, performance, security, launch operations, and AI-enabled digital experiences., • You can turn ambiguous business needs into clear technical plans, priorities, timelines, tradeoffs, and decisions., • You have a strong operational mindset and improve delivery through better systems, not last-minute heroics., • You care about team growth and know how to develop engineers through mentorship, accountability, and meaningful ownership., • You focus on measurable impact across reliability, content velocity, self-serve adoption, discoverability, funnel performance, AI-enabled efficiency, and user engagement., • Experience with Next.js, React, TypeScript, Tailwind, Storyblok, Vercel, Algolia, RudderStack, BigQuery, AirOps, and similar tools., • Experience using AI to improve engineering workflows, QA, documentation, planning, analytics, experimentation, or operational reporting., • Experience creating self-serve systems that help marketing, content, events, and regional teams move faster without compromising quality., • Experience building AI-enabled web experiences, agent-ready content systems, personalization, chat experiences, or LLM-optimized websites., • What success looks like:, • Predictable, high-confidence delivery with clear priorities and fewer surprises, • A stable, secure, high-performing web platform with strong operational visibility, • Faster, more self-serve content operations across marketing teams, • Improved discoverability, engagement, conversion, and activation through better digital experiences, • Practical AI-enabled systems that improve team velocity, quality, and user experience Bonus points for: • Familiarity with AEO, GEO, SEO, structured content, and how AI assistants consume website information., • Experience supporting developer, infrastructure, observability, cloud, or open source audiences. Compensation & Rewards: In the US, the compensation range for this role is $183,858 - $220,630. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: • 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose., • Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment., • Transparent Communication – Expect open decision-making and regular company-wide updates., • Innovation-Driven – Autonomy and support to ship great work and try new things., • Open Source Roots – Built on community-driven values that shape how we work., • Empowered Teams – High trust, low ego culture that values outcomes over optics., • Career Growth Pathways – Defined opportunities to grow and develop your career., • Approachable Leadership – Transparent execs who are involved, visible, and human., • Passionate People – Join a team of smart, supportive folks who care deeply about what they do., • In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it., • Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we’re working hard to make sure that’s the foundation of our organization as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our .

About Owner Owner is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more. Product philosophy Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it. Using Owner should feel like having a team of great operators, engineers, and marketers working for you. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. _ Our traction Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an _ website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! Why we’re looking for you Owner's marketing is entering a new chapter. We're building AI first truly personal marketing capabilities. We will build a system where every lead and customer is truly understood: what they care about, where they are in their journey, what they've been educated on, and what they're most likely to respond to next. The goal is intelligent, personalized, multi-channel marketing at scale — powered by data and AI. But great vision requires great infrastructure. Before we can build intelligent systems, we need rock-solid fundamentals: accurate tracking, trustworthy data models, clean pipelines, and a CDP that actually knows who our customers are. That's where you come in. As our Senior MarTech Engineer, you'll own the technical backbone of our GTM marketing stack. You'll design and build the tracking infrastructure that powers our paid acquisition, the data models that feed our CDP and CRM, and the automation systems that help us reach the right person at the right time on the right channel. Over time, you'll be on the frontier of what agentic AI looks like in martech — helping Owner move from rule-based automation toward systems that intelligently decide how to engage every user, every day. This is an individual contributor role on a deliberately small, technical Marketing Operations team. We stay lean by design — and use AI to punch well above our weight. This role is fully remote and can be based out of the United States or Canada. The impact you’ll have 1. Tracking Infrastructure Own Tag Implementation — client-side and server-side — and keep event tracking clean and consistent across web and product Build and maintain server-to-server conversion integrations for Meta, Google Ads, and other paid platforms Own tracking hygiene end-to-end: UTM standards, pixel coverage, event schemas, and identity resolution 1. CDP & Customer Profile Architecture Own the Hightouch data model — define the canonical customer/lead object, key events, and the attributes that power segmentation and personalization Build pipelines that populate profiles with the richest possible signal: behavioral, transactional, and engagement data Define identity resolution so leads and customers are recognized consistently across every tool and touchpoint Partner with Data Engineering on the upstream warehouse models that feed the CDP 1. Marketing Data Pipelines & Integrations Own integrations between our martech stack and various core systems Drive faster, cleaner customer data into Braze — better segmentation, better personalization, better results Define data contracts and schemas; catch and fix data quality issues before they hit campaigns 1. AI-Powered Automation Build and evolve marketing workflows leveraging tools such as _, Braze, and HubSpot with reliability and observability baked in Use AI to accelerate your own build velocity and design agent-based systems that decide how to engage each user Evaluate where AI-driven decisions can replace static rules — and build the infrastructure to do it safely 1. Roadmap & Standards Identify gaps in the stack and make the case for solutions — don't wait to be asked Contribute to the MarketingOps technical roadmap; help the team make sound architectural decisions Document systems, models, and integrations so the team's knowledge compounds over time Who you’ll work with This role reports to our Director, Marketing Operations Marketing (your primary partner) RevOps/BizOps (data, dashboards, definitions) Engineering (PLG) What we’re looking for Must-Have Experience 5–10 years in marketing technology, marketing operations, or a closely related technical role Hands-on expertise with Tag Management— particularly client side pixel including custom JS. Experience building server-to-server (API/CAPI) conversion integrations with major paid platforms (Meta Conversions API, Google Enhanced Conversions, or similar) Working knowledge of CDP architecture and data modeling — hands-on experience with any CDP platform (Hightouch, Segment, RudderStack, mParticle, Tealium, or similar) Strong SQL skills: you can write the queries yourself, not just read them Experience integrating marketing data between systems — connecting CRMs, MAPs, and lifecycle tools so data flows cleanly Solid understanding of marketing attribution fundamentals: UTM hygiene, multi-touch models, identity resolution, and what makes tracking trustworthy Preferred Experience Direct experience with tools in our current stack: Hightouch, Braze, HubSpot, Salesforce, Snowflake/Databricks/Bigquery Experience with reverse ETL patterns and data activation workflows Proficiency in JavaScript or Python for custom integrations, GTM custom templates, or lightweight automation scripts Hands-on experience building AI-powered workflows — whether with Claude, GPT, or automation tools that incorporate LLMs Experience in a B2B SaaS environment, especially with SMB or restaurant/hospitality verticals Familiarity with data warehouse concepts (Snowflake, BigQuery, or similar) and how upstream data models affect downstream marketing Leadership & Values Obsess over accuracy — you hold tracking data to a high standard because you know bad data leads to bad decisions Move fast and own it — you don't wait for perfect specs; you draft them yourself, get feedback, and ship AI-forward — you're genuinely excited about building with AI, not just using it. You see agentic systems as a natural evolution of what marketing infrastructure should be Small team, big output — you thrive in lean environments where you set your own direction and use every tool available (including AI) to multiply your impact Raise the bar — you document your work, care about reliability, and leave systems better than you found them Interview Process Recruiter Screen: 30-minute phone call to align on your background, what you're looking for, and answer any early questions Hiring Manager Screen: 45-minute video interview with the hiring manager focused on your technical experience, marketing systems expertise, tracking architecture knowledge, and approach to solving complex implementation challenges Case Study: A high-level exercise focused on evaluating tracking infrastructure, identifying opportunities for improvement, and thinking through Google and Meta tracking best practices Full Round Interview: Series of interviews with three cross-functional partners covering technical expertise, collaboration style, communication, and how you'd operate in the role Final Round Interview: Conversation with senior leadership focused on team fit, long-term impact, and overall alignment with the role and company goals Pay and benefits The estimated base salary range for this role is $140,000 - $150,000 USD plus a generous pre-IPO equity package Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks! Notice - Employment Scams Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as "phishing" or “spam” and do not respond.

Job Description Essnova Solutions, Inc. is an Inc. 500 powerhouse and SBA 8(a)/HUBZone-certified small business. We are on the hunt for leaders that are ready to shape the future of federal contracting. We have access to premier vehicles like GSA OASIS+, Seaport NxG, FAA eFAST, GSA MAS, and 8(a) STARS III, and deep capabilities spanning IT, Cybersecurity, Healthcare, Geospatial, and Environmental services. Backed by top-tier clearances, ISO and CMMI Level 3 certifications, and a track record of exceptional past performance, Essnova is positioned for explosive growth—and we want a team who can seize it. The Service Desk Lead will provide on-site support for DoD OIG’s headquarters personnel and remote support for field offices for a wide range of desktop hardware and software, common IT services, and OIG specific applications on the Unclassified (Non-classified Internet Protocol (IP) Router Network (NIPRNet)), Classified (Secret Internet Protocol Router Network (SIPRNet)) and Joint Worldwide Intelligence Communication System (JWICS) (Headquarters (HQ) only) networks. • Define Service Desk Operations and Administration Services requirements and policies., • Develop and document Service Desk Operations and Administration Services procedures that meet requirements and adhere to defined policies., • Review Service Desk Operations and Administration Services procedures annually and update as required to meet requirements and adhere to defined policies., • Track the usage of Self-Help Support Services., • Answer the inbound calls and chats within a time frame so the end users do not disconnect before an agent can answer their call or chat., • Resolve inbound calls and chats before disconnecting end user the call or chat., • Develop escalation process including quarterly validation., • Maintain and provide escalation contact list(s) for all IT services (including subcontractors and Third Parties suppliers)., • Refer incidents to resolver groups outside of the Service Desk group., • Issue broadcasts or other notices to provide status updates as required for planned and unplanned events., • Provide End-User online/portal access to Service Requests and Incident reports., • Provide End-Users online access to view/display incident status., • Develop and execute procedures for conducting End-User Satisfaction Surveys in accordance with the Service-Level Requirements., • Maintain a continuous improvement program that improves Service Desk Service delivery., • Work with DoD OIG to identify solutions that minimize the need to call the Service Desk (e.g., additional End-User training, self-help support opportunities, Root Cause Analysis)., • Coordinate and make available to DoD OIG management documentation detailing the technical environment used to provide Service Desk Operations and Administration services (e.g., Network configuration of Service Desk environment and portal services, ITSM/service desk software, portal application). Requirements • Must have Top Secret (TS) security clearance with SCI eligibility., • Must have a bachelor’s degree in computer science, information systems, business administration, information technology, or equivalent work experience., • IAT Service Level Certificates, • Must have 9 years’ experience in helpdesk/desktop support., • Must have 3 years’ experience managing technical personnel., • Must have 2 years’ experience with ServiceNow platform, and M365 products. Preferred Qualifications • Information Technology Information Library (ITIL) v3 or later. Benefits Benefits • Medical, dental, and vision insurance, • 401(k) with company match, • Paid time off + federal holidays, • Fast-track growth in a high-accountability culture Why Essnova • Rapidly growing, innovation-focused GovCon firm, • High-ownership environment where your wins matter, • Direct access to leadership, zero bureaucracy, • Culture built on speed, agility, and results

Job Description:\n\nCompany Description When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Protecting the value of an authentic education is at the heart of who we are. Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.Job Description We are seeking a Director, Business Intelligence & Analytics (BIA) to report to the Vice President of Revenue Operations. This is a builder's role for a leader who thinks in systems, treats analytics like a product, and is excited to operate at the frontier of AI-augmented decision-making. A leader who can define what we measure, why it matters, and how every number ties back to a clean, trusted source. Before anything else, this person establishes the foundation the rest of the business runs on: a rigorous set of KPIs, unambiguous metric definitions, sound data models, and a single version of the truth that executives and sellers alike can rely on. Get that right, and everything else compounds. Get it wrong, and no tool or technique can save it. You will own the operational backbone of Revenue Operations analytics — the metrics, the definitions, the governance, and the reporting that leadership uses to run the business. You will gather requirements across teams, reconcile conflicting numbers, close data gaps, and turn fuzzy questions into precise, durable measures. This is the work that makes everything else possible. With that foundation in place, you will modernize how we deliver it. We are migrating from a legacy Redshift/Alteryx/Tableau stack to a modern, code-driven ecosystem built on Redshift, dbt, Dagster, and Airbyte, paired with a next-generation, version-controlled BI layer. The goal is to treat analytics like a well-engineered software product — tested, documented, version-controlled, and built to scale as fast as the business does. This modernization unlocks the next chapter: an AI-augmented function where a strong operational core is amplified by emerging tooling. We believe the analytics team of the next few years will increasingly work from an AI coding cockpit — agentic developer tools like Claude Code and Codex alongside GitHub — to build, review, and ship pipelines, models, and dashboards. On top of well-defined metrics, that opens the door to conversational analytics, AI-generated narratives, and agents that surface and act on insight. The key word is on top of — AI multiplies a solid foundation; it does not substitute for one. The ideal candidate has already moved past the chat window and uses agentic coding assistants to do real engineering work, but reaches for them in service of operational rigor, not in place of it. As the subject matter expert for Business Intelligence and Analytics, you will partner closely with field and operational teams, instituting leading practices that pair analytics-engineering discipline (Git, CI/CD, testing, semantic layers) with self-service access. You will lead a team of Business Intelligence & Analytics Analysts, Analytics/Data Engineers, and Data Quality Specialists. Above all, this is a full-stack, player-coach role — not a hands-off manager. You'll lead a team, but you'll also be in the work: your morning might be deep in data engineering, pairing with Claude Code to refactor a dbt model or debug a Dagster pipeline, and your afternoon might be building and delivering a polished, board-ready presentation that translates that same data into a clear story for the C-suite. We're looking for someone who is equally credible in a terminal and in the boardroom, and who is genuinely energized by the full range — from the plumbing to the podium. Key Responsibilities: Operational Excellence & Metric Definition (the foundation)Own and maintain a comprehensive, well-governed set of business KPIs and the precise metric definitions behind them — the trusted source the rest of the business runs on. This spans the core recurring-revenue metrics this function lives and dies by — ARR, ACV, GRR, NRR, churn and contraction, bookings, pipeline and pipeline coverage, win rate, sales-cycle length, quota attainment, and forecast accuracy — along with the upstream operational measures that feed them.Nail the definitions where the traps live: how contraction is treated across GRR vs. NRR, churn vs. downgrade, ACV vs. TCV, new vs. expansion vs. renewal, and how each metric is segmented and rolled up. Make the calculation logic explicit, documented, and consistent everywhere it appears.Establish a "single version of the truth": reconcile conflicting numbers, eliminate ambiguity in how metrics are calculated, and ensure every figure traces back to a clean, documented source.Gather requirements across teams, identify and close data gaps, and turn fuzzy business questions into durable, precise measures.Design and document the analytics/data model for key personas across Turnitin — sellers, sales management, executives, and operations staff.Audit and ensure the cleanliness, completeness, and reliability of data through automated testing and validation.Partner with the Business Planning & Operations group to co-develop and continuously improve reporting and analysis, including preparation for Quarterly Business Reviews.Build automated, repeatable reporting solutions rather than one-off manual reports. Strategic LeadershipDevelop and execute a BI strategy aligned with company objectives, anchored in operational rigor and trusted metrics, and built to scale with business growth.Establish the architecture, standards, and governance that keep data trustworthy as the function and the business scale.Shape the long-term vision for the analytics function and the roadmap that takes the team from today's stack to a modern, code-driven, and ultimately AI-augmented operating model.Provide thought leadership and drive innovation across the enterprise analytics portfolio. Modern Data Platform & BI-as-Code (how we deliver the foundation)Lead the migration from the legacy stack (Redshift, Alteryx, Tableau) to a modern ecosystem: dbt for transformation and modeling, Dagster for orchestration, Airbyte for ingestion, Redshift as the warehouse, and a modern code-first BI/semantic layer.Treat BI as a software product — version control everything in Git, with code review, testing, CI/CD, and documentation as the default way of working.Stand up and govern a code-driven semantic layer that turns the metric definitions above into reusable, testable, single-source assets, replacing brittle GUI-built reporting.Drive data quality, governance, security, and access controls as code, with automated validation and monitoring.Develop intuitive self-service dashboards that support global requirements. AI & Agentic Analytics (the amplifier, built on the foundation)Champion the adoption of agentic coding tools (e.g., Claude Code, Codex) across the team for pipeline development, model building, dashboarding, and analysis — moving well beyond chat-window prompting.Build conversational analytics experiences that let stakeholders query data in natural language and receive trustworthy, governed answers — only ever on top of well-defined metrics.Implement AI-generated narratives that automatically explain "what happened and why" on top of dashboards and KPIs.Pilot and operationalize AI agents that don't just surface insight but take action on it — drafting analyses, opening pull requests, flagging anomalies, and proposing next steps.Stay ahead of the rapidly evolving LLM and agent tooling landscape, and translate it into practical productivity gains for Revenue Operations. Collaboration and CommunicationWork closely with business users, stakeholders, and the broader Go-To-Market and Revenue Operations teams to translate business needs into analytics initiatives.Communicate effectively across technical and non-technical audiences and across geographies.Present complex analyses and insights to non-technical stakeholders in a clear, actionable manner. Team DevelopmentLead as a player-coach — set direction and mentor the team, while staying hands-on in the build, modeling the engineering and presentation standards you expect. Build, mentor, and manage a high-performing team of analysts, analytics/data engineers, and BI developers.Upskill the team in analytics engineering practices and AI-assisted development.Foster a culture of innovation, continuous improvement, and data-driven decision-making.Qualifications Basic Qualifications ExperienceMinimum of 10 years in business intelligence, data analytics, analytics engineering, or related fields, with at least 5 years in a leadership role.7+ years across business/revenue operations, business analytics, consulting, and/or information technology.Demonstrated track record defining KPIs and metric frameworks, and establishing a trusted single source of truth across an organization.Deep fluency in SaaS recurring-revenue metrics — ARR, ACV, GRR, NRR, churn/contraction, bookings, pipeline, win rate, quota attainment, and forecast accuracy — including the judgment to define them rigorously and defend the calculation logic. Proven ability to source and integrate data from multiple systems into a single, trusted view, and to reconcile conflicting numbers.Practical end-to-end experience across requirements, design, development, testing, and deployment of analytics solutions at varying scale.Strong SQL skills, plus working proficiency in Python for data work and automation.Experience with BI and visualization tools (e.g., Tableau today, with a clear point of view on code-first BI tools) and with CRM data for revenue reporting and forecasting (e.g., Salesforce).Proven track record implementing and managing self-service BI solutions.Experience analyzing complex data relationships and exploring "what-if" scenarios.Hands-on experience with a modern, code-driven data stack — including transformation (dbt), orchestration (Dagster or similar), and ingestion/ELT (Airbyte or similar) — on a cloud warehouse such as Redshift.Comfort working in a version-controlled, code-first environment (Git/GitHub), including code review and CI/CD for analytics.Demonstrated, hands-on use of LLMs and agentic coding tools (e.g., Claude Code, Codex) for real engineering and analytics work — not just chat-based prompting. SkillsA systems thinker — able to see how metrics, data sources, processes, and teams connect, and to design analytics that hold together as the whole system changes.Strong analytical skills — able to evaluate information from multiple sources, reconcile conflicts, decompose high-level requests into detail, and abstract detail into general understanding.Demonstrated business acumen and the ability to apply technology to solve business problems.Self-starter who operates independently with a track record of success on strategic and operational work.Ability to lead teams across functions and geographies on ambiguous, complex problems.A full-stack player-coach — hands-on enough to build the pipeline yourself, polished enough to present the result to the C-suite, and able to move between the two in the same day. Strong written and verbal communication skills, with a track record of presenting to senior management.Ability to manage multiple competing priorities and drive projects to completion.Sound business judgment, a proven ability to influence, and a bias for ownership. EducationBachelor's degree in Business, Data Science, Computer Science, or a related field. A Master's degree or MBA is preferred. Preferred QualificationsExperience supporting education and/or nonprofit institutions.Management or Financial Consulting background.Experience building conversational analytics, AI-generated narratives, or semantic/metrics layers.Experience deploying AI agents that build pipelines, dashboards, or analyses, or that act on insights.Familiarity with data quality and observability tooling, and with governance-as-code.Advanced degrees, certifications, or coursework in business intelligence, analytics, data science, or AI/ML.Additional Information The expected annual base salary range for this position is: $130,350/year to $217,250/year. This position is bonus eligible. Actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. Internal equity, market and organizational factors are also considered. Total Rewards @ Turnitin At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work. Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates. In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges. You’ll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being. Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. Our Values underpin everything we do.Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do.Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe.Integrity: Integrity is the heartbeat of Turnitin—it is the core of our products, the way we treat each other, and how we work with our customers and vendors.Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it’s hard.One Team: We strive to break down silos, collaborate effectively, and celebrate each oth

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