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Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: • The Community Support org handles tens of millions of interactions yearly, engaging with Airbnb customers by phone, messaging, chat, or social media channels. The group handles hundreds of issues across categories including Cancellations, Account Issues, Refunds, Payments, Reservations, Extenuating Circumstances, Booking & Listing issues, Safety & Claims. The organization is globally distributed with offices in San Francisco, Dublin, Montreal, Seattle, Singapore, Manila, Gurgaon and an extensive partner network serving all regions. The Difference You Will Make: • In this role you will own the strategic design and continuous evolution of risk frameworks, the risk registry, and executive risk narratives for Community Support — translating investigative findings, AI/ML model outputs, operational signals, and emerging threats into decisions and actions that protect Airbnb., • A defining element of this role is your close partnership with the Insider Threat program. Together, you will form a complementary unit: you will ensure that investigative outcomes are contextualized within the broader risk ecosystem — informing risk appetite decisions, shaping detection strategy, and driving remediation accountability. You will co-own escalation frameworks, jointly challenge detection model effectiveness, and ensure that the feedback loop between investigations, risk governance, and AI-driven detection is robust and continuously improving., • Beyond analysis and governance design, you will serve as the program manager for systemic root cause resolution — ensuring that when investigations, incidents, or risk assessments reveal structural vulnerabilities, those root causes do not languish in a findings log but are tracked, assigned, resourced, and driven to completion across the organization. This requires the discipline of program management combined with the authority and influence to hold cross-functional teams accountable for closing gaps., • Critically, as Airbnb accelerates its use of AI and automation across operations, you will serve as a risk steward for AI systems that touch Community Support — leading governance and discussions of the implications of deploying AI in high-stakes decision-making environments. This is not a technical role; it is a role that requires you to ask the right questions of technical teams, interpret outputs with skepticism, and ensure that AI-driven processes are governed with the same rigor as human-driven ones., • You will be joining a new team and have the opportunity to shape its development, taking on a growing leadership role over time. We are looking for someone with the drive to build something from nothing and push for growing excellence. A Typical Day: Risk Strategy, Frameworks and AI Risk Governance • Design and own the CS Risk Appetite Framework — define guardrails, escalation triggers, and pre-approved response actions. This is not a documentation exercise; it requires continuous negotiation with senior leaders and cross-functional partners to calibrate organizational tolerance in a rapidly changing threat environment., • Own and evolve the CS Risk Registry as a living strategic instrument. Your job is to challenge what gets prioritized, determine whether risk scores reflect reality, identify risks that automated systems miss entirely (e.g., emergent social engineering tactics, regulatory shifts, insider collusion patterns), and ensure accountability for remediation., • Develop and stress-test risk assessment standards — including key risk indicators (KRIs), risk typologies, and emerging threat hypotheses. Critically evaluate whether existing KRIs remain meaningful or whether they have become stale proxies that create false confidence., • Support the evolution of models and processes used in detection triage and investigation — not by building models, but by interrogating model assumptions and sources of risk., • Establish ongoing governance cadences — risk review boards, quarterly risk assessments, and challenge sessions where risk assumptions are pressure-tested by diverse stakeholders, not simply ratified. Investigations Partnership and Strategic Oversight • Collaborate closely with the Insider Threat Investigations to ensure investigative outcomes are systematically captured, contextualized, and integrated into risk governance. Your role is to provide the strategic risk lens — asking: What does this pattern of findings tell us about our risk posture? Where are our blind spots? What should we investigate that we are not?, • Co-design escalation and review protocols for high-severity investigation findings and risk non-compliant transactions. Ensure that escalation criteria evolve as threat actors adapt, and that protocols account for edge cases that automated triage systems cannot handle., • Participate in joint case reviews, postmortems, and incident debriefs to extract systemic insights: Is this a one-off or a pattern? Does this reveal a control gap? Does this change our risk appetite?, • Provide strategic risk context to the Investigations team — help prioritize investigative focus areas based on risk registry intelligence, KRI trends, and organizational risk appetite rather than solely on case volume or severity scores., • Coordinate the feedback loop between investigations and AI-driven detection systems — ensuring that investigative findings inform detection improvements, and that detection model performance is tracked, challenged, and reported as part of the broader risk posture. Root Cause Resolution Program Management • Own the end-to-end lifecycle of root cause resolution — from the moment a systemic root cause is identified (through investigations, incidents, postmortems, risk assessments, or AI model failures) through to verified remediation and closure. This is not an analytical exercise alone; it is a program management discipline that requires tracking, accountability, and sustained cross-functional pressure., • Maintain and govern a centralized root cause and remediation tracker that captures all identified systemic issues, assigns clear ownership, defines resolution milestones and deadlines, and provides real-time visibility into remediation progress. Ensure this tracker is reviewed at regular governance cadences and escalated when timelines slip., • Distinguish between symptomatic fixes and true root cause resolution. Challenge teams that propose surface-level patches and advocate for structural solutions — even when they are harder, slower, or require investment from teams outside CS. Escalate to senior leadership when organizational inertia prevents meaningful remediation., • Drive cross-functional remediation workstreams — coordinate across relevant partner teams to ensure that root cause resolution plans are resourced, sequenced, and executed. Hold workstream owners accountable through regular status reviews, blockers identification, and executive escalation where necessary., • Track resolution effectiveness over time — monitor whether implemented fixes actually reduce the recurrence of the underlying risk. If a root cause was "resolved" but the same pattern reappears, re-open the issue and drive a deeper investigation into why the fix failed., • Integrate root cause intelligence into the risk registry and risk appetite framework — ensure that patterns of recurring root causes inform risk scoring, KRI design, and strategic risk priorities. If the same category of root cause keeps surfacing, that is a signal that the risk framework itself needs adjustment., • Report on root cause resolution health to senior leadership — including metrics on open vs. closed root causes, average time to resolution, aging items, recurrence rates, and cross-functional accountability. Make this a standing component of executive risk reporting. Executive Reporting and Risk Communication • Craft and deliver executive-level risk narratives, provide the interpretive layer that tells leadership what the data means, what decisions are required, and what trade-offs are at stake. This requires the ability to synthesize ambiguous, incomplete, and sometimes contradictory signals into a coherent story under time pressure., • Own the reporting architecture — determine what should be measured, how it should be presented, and to whom. Challenge vanity metrics and advocate for indicators that reflect actual risk exposure., • Define and maintain monitoring thresholds and escalation triggers in collaboration with the Investigations Manager — ensuring these thresholds are calibrated to real-world conditions rather than historical baselines that may no longer apply., • Translate investigative findings, root cause resolution status, and AI model performance data into actionable risk mitigation recommendations — bridging the gap between technical teams and executive decision-makers. Cross-Functional Influence and Organizational Risk Culture • Drive cross-functional risk alignment — serving as the connective tissue that ensures risk is managed holistically rather than in silos. This requires relationship-building, political navigation, and the credibility to challenge peers and senior leaders., • Lead systemic risk reviews — going beyond surface-level incident response to identify structural vulnerabilities, incentive misalignments, and process design flaws that create risk. Ensure findings from these reviews feed directly into the root cause resolution program., • Champion the integration of risk thinking into operational design — ensuring that new processes, tools, and AI deployments are evaluated through a risk lens before launch, not after failure., • Serve as a change agent for risk culture — moving the organization from reactive compliance toward proactive risk intelligence. This means influencing behavior, not just writing policies. Leadership, Mentorship and Capability Building • Provide leadership and mentorship to more junior team members — developing their ability to think critically about risk, challenge data, and communicate effectively with senior stakeholders., • Design and deliver risk and compliance training that goes beyond checkbox compliance — building genuine risk literacy across CS teams, including an understanding of AI risks and limitations., • Foster a culture of constructive challenge — where team members are expected to question assumptions, flag concerns, and contribute to the continuous evolution of the risk program. Your Expertise: • Bachelor's degree in Business, Risk Management, Finance, Operations, or related field (advanced degree preferred), or equivalent practical experience., • 10+ years of experience in risk management, compliance, governance, or operational risk — with a demonstrated track record of building and evolving risk frameworks, registries, and reporting programs (not just maintaining them)., • Proven program management capability — specifically the ability to drive complex, cross-functional remediation and root cause resolution efforts from identification through verified closure., • Experience collaborating with or providing strategic oversight to investigations teams — with a strong understanding of how investigative findings translate into enterprise risk intelligence and governance action., • Demonstrated ability to evaluate and govern AI/ML systems from a risk perspective — you do not need to build models, but you must be able to critically assess model assumptions, failure modes, bias risks, and governance requirements. Experience challenging technical teams on AI outputs and driving human-in-the-loop governance is essential., • Proven ability to synthesize ambiguous, complex, and sometimes conflicting information into clear risk narratives and strategic recommendations for executive audiences. If your strength is compiling data rather than interpreting it, this is not the right role., • Strong organizational influence and stakeholder management skills — with a track record of driving cross-functional alignment, navigating ambiguity, and influencing senior leaders without direct authority., • Critical thinking and intellectual curiosity — a default posture of healthy skepticism toward automated outputs, historical baselines, and consensus assumptions., • Ability to adapt and innovate, challenge the status quo, and identify new solutions while effectively balancing risk, speed, and cost., • Experience with AI risk management frameworks (e.g., NIST AI RMF, ISO 42001, EU AI Act compliance frameworks) or direct involvement in governing AI systems in operational environments., • Experience developing fraud, safety, or insider threat risk frameworks, strategies, and operational models., • Experience with contact center operations in process design and optimization, customer support strategies, and/or quality assurance., • Familiarity with GRC platforms, risk management tools, case management systems, or investigation ticketing platforms. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Airbnb,Inc. can employ in states where we have registered entities. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware and Rhode Island. This list is continuously evolving and being updated, please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: _. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Community Support org handles tens of millions of interactions yearly, engaging with one in five Airbnb customers by phone, messaging, chat, or social media channels. The group handles hundreds of issues across categories including Cancellations, Account Issues, Refunds, Payments, Reservations, Extenuating Circumstances, Booking & Listing issues, Safety & Claims. The organization is globally distributed with offices in San Francisco, Dublin, Montreal, Seattle, Singapore, Manila, Gurgaon and an extensive partner network serving all regions. The Difference You Will Make: We are looking for a Senior Manager of Workforce Management (WFM) on our Community Support (CS) team. The Senior Manager will be responsible for maximizing efficiency by ensuring optimal staffing levels, enhancing the quality of customer interactions through continuous monitoring and training, and driving service level performance with data-driven insights. This role also focuses on balancing cost control while meeting service level agreements (SLAs) and improving the overall customer experience through analytics and feedback. This role will be responsible for managing workforce planning and real-time monitoring. A Typical Day: Workforce Scheduling & Capacity Planning: • Oversee the creation and management of employee schedules to match forecasted demand., • Ensure that schedules optimize resource allocation, minimizing under- and over-staffing., • Coordinate with operations to adjust schedules based on real-time demand and unforeseen events., • Optimize labor costs while maintaining service quality through strategically leverage staffing levers., • Track and control shrinkage categories and ensure tight monitoring over overtime, absenteeism, and other factors that impact labor costs. Service Level Management: • Partner with the real-time management team to monitor call volumes and agent availability, making on-the-fly adjustments to maintain service levels., • Design and implement contingency plans during peak times, or unexpected medium term increase in volume., • Communicate with operations leaders to address staffing issues and find solutions to mitigate risks. Performance Analysis & Reporting: • Analyze performance data to identify trends, inefficiencies, and areas for improvement., • Report on key workforce metrics such as occupancy, adherence, shrinkage, and service levels., • Provide insights and recommendations to senior management based on workforce data analysis (i.e. Hours of Ops change). Leadership & Team Development: • Lead and mentor a workforce operations team, fostering a culture of continuous improvement and accountability., • Ensure that the team is trained and utilizing the latest WFM practices and technologies. Collaboration & Stakeholder Management: • Engage and partner with external vendors and partners to optimize workforce management solutions, • Serve as a liaison between the workforce operations team and contact center management to ensure that workforce strategies support operational goals., • Collaborate with other departments, such as HR, Operations, and Product, to ensure that workforce operations align with broader business strategies. Your Expertise: • 10+ years experience in workforce management, business operations or operations management roles supporting global contact center operations, with proven experience leading and developing a WFM team., • Must have deep functional domain expertise and knowledge in contact center operations and best practices with a comprehensive understanding of employee scheduling and process optimization., • In-depth knowledge and expertise in WFM software and tools: Proficiency in WFM software and tools (e.g., Aspect, NICE, Verint) is essential with an understanding of industry best practices. Must be committed to learning the emerging technologies in contact centers., • Experience with short range forecasting, scheduling, interval management, real-time adherence, provisioning and reporting is required., • Experience working in or closely with contact center operations with a deep understanding of the dynamics of customer service, contact volume fluctuations, and the impact of workforce management on service levels is key., • Strong analytical and problem-solving skills with a proven track record for using data to drive key business decisions. Must have the ability to interpret complex data and make informed decisions based on forecasts and real-time data., • Strong project management skills, including the ability to manage multiple initiatives simultaneously., • Exceptional leadership skills with the ability to build and lead a high performing team. Must be able to provide leadership, empowerment and motivation across teams and peers., • Excellent verbal and written communication skills with the ability to effectively interact with senior management, frontline staff and various other CS teams. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. _ If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: _. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Are you fluent in Danish and looking for a career that combines professional growth with the freedom to work remotely from anywhere in the world? At Mercier Consultancy, we’re building a global network of on-demand customer service professionals, and we want you to join us! You’ll start with an intensive 3-month training and trial program in Greece, working with one of our on-site clients to gain hands-on experience. After successfully completing the program, you’ll become part of our exclusive pool of Danish-speaking agents available for remote assignments with top international companies. • Provide exceptional customer service to Danish-speaking clients., • Handle inquiries via phone, email, and chat professionally and efficiently., • Learn and master our client systems during your training period., • Work remotely after your training while staying connected to our global team., • Be part of a flexible, high-performing team with opportunities to grow your career internationally., • Fluent in Danish (both written and spoken)., • Strong communication and problem-solving skills., • Comfortable with digital tools and remote work., • Motivated, proactive, and eager to learn., • Open to relocating to Greece for the 3-month training period., • 3-month fully supported training in Greece with accommodation and stipend., • Access to remote work opportunities worldwide after training., • Inclusion in a global on-demand agent database with exclusive client contracts., • Professional growth and career advancement within Mercier Consultancy., • Networking and mentorship opportunities with international client service leaders.

Customer Support – Travel Industry (Remote) Location: Remote – USA Based Schedule: Flexible | Part-Time or Full-Time Options About Us: We are a fast-growing, fully remote travel company specializing in unforgettable vacations, cruises, all-inclusive resorts, and adventure experiences across the globe. You’ll represent a trusted brand while helping clients with booking support, inquiries, and travel-related questions. Position Overview: We're looking for a motivated, detail-oriented Customer Support Specialist who thrives in a fast-paced, remote environment. You’ll play a vital role in ensuring smooth client experiences by assisting with questions, confirming reservations, and troubleshooting travel-related concerns. • Respond to customer inquiries via email, phone, and chat in a timely and professional manner, • Provide accurate information about travel bookings, itineraries, and policies, • Troubleshoot common client issues and escalate complex matters as needed, • Maintain up-to-date knowledge of supplier systems, policies, and procedures, • Follow up with clients to ensure satisfaction and support post-booking, • Log all communications accurately using internal systems, • Maintain high levels of professionalism and empathy, • Prior experience in customer service or the travel industry is a plus (but not required), • Strong communication skills and ability to work independently, • Comfortable using online tools, booking portals, and CRM systems, • Tech-savvy with a quiet, professional home workspace, • Passionate about helping others and delivering great service, • Must be 18+ and authorized to work in the United States, • Full training and ongoing mentorship, • Travel agent certification (if desired), • Access to travel discounts and perks, • Supportive online community and tools to help you succeed $40,000 - $65,000 a year🧭 Love helping people? Have a passion for travel? This could be your next favorite remote opportunity!We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Hi, we're DuckDuckGo, the online protection company and remote-first team of 300+ on a mission to raise the standard of trust online. Founded in 2008 and profitable since 2014, annual revenue now exceeds $100m USD and millions use our browser on , , , and , our , and the . Our _ of trust, inclusivity, and empowered project management underpins everything we do, where each team member takes full ownership of their projects, from scoping and execution to postmortem. If you're seeking end-to-end ownership of your work — you've come to the right place! Working on the Backend Functional Team, you'll lead complex projects across key company-wide objectives. Using Perl (Version 5), Go, and Node.js, you’ll write pragmatic, performant, testable code that works consistently, and work on related projects. Recent projects include: Implementing AI-assisted answers and integrating them into our Search product while maintaining our privacy-first approach Delivering improvements to Duck.ai to help us make it a competitive AI chat alternative for both free and paying users Implementing sophisticated data processing pipelines that maintain search relevancy As a Senior Backend Engineer, you'll collaborate remotely with your peers and take responsibility for solving product issues impacting our all-in-one privacy solution, whether large or small. In time, you'll formally mentor other engineers, supporting their career growth and the growth of the Backend Team at DuckDuckGo. 7+ years of professional experience, primarily focused on backend systems that power consumer-facing products Product acumen to reason about technical tradeoffs in terms of user impact Familiarity with AI agent tooling: evaluation frameworks, RAG pipelines and prompt engineering A fundamental understanding of complex data structures and algorithms — you can develop and apply new solutions and confidently navigate and improve existing code. Data-driven analytical skills for decision-making, stakeholder alignment, and experiment-oriented delivery Solid project management abilities Excellent written and verbal communication to validate and articulate decisions Previous experience leading and mentoring experienced engineers, supporting their career goals, and unlocking their potential. $178,500 USD annually and stock options. Compensation is _, regardless of geographic location or team. Compensation for each professional level is transparent across the organization. Eligibility for company-sponsored health benefits is limited to team members based in the United States. This program does not extend to team members located in other countries, such as Canada or the UK. Our_ explains how we prioritize your wellbeing including paid parental leave, office setup, and co-working allowances. Hiring works best when it's a two-way street. Learn how we help you get to know DuckDuckGo, envision your future role here, and find out more about _. DuckDuckGo provides equal work opportunities to all team members and applicants, and it prohibits discrimination and harassment of any type on the basis of race, color, ethnicity, caste, religion, age, sex (including pregnancy), national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by our policies or federal, state, or local laws. We want to ensure that our hiring process is accessible. If you need reasonable accommodation for any part of the application process because of a medical condition or disability, please send an email to _ to let us know the nature of your request. You’ll be required to attend meetings on camera via video conferencing Expect to travel at least two times a year: once for our all-hands meetup and again for a team retreat (each around 4-5 days). While extenuating circumstances may impact attendance, everyone is strongly encouraged to attend. While we offer a flexible work arrangement with no core hours, expect an average full-time commitment of 40 hours per week. A successful candidate must pass a background check as a condition of joining the team. By applying for this role, you confirm that all information submitted is accurate and complete. You further acknowledge that providing false or fraudulent information during the application process is cause for denial of an offer, revocation of any existing offer, or other adverse action, up to and including termination after the start of your commencement of work. Disclosure Statement: Use of AI in Hiring Process As part of our commitment to enhancing our recruitment process, we utilize artificial intelligence (AI) technology to assist in reviewing and summarizing job applications and test projects, including those tools integrated into our recruitment vendor platforms. We use AI to flag potentially fraudulent applications, analyze and summarize applicants’ experience, interviews, and project performance, and help streamline our selection process. Key Principles: Data Privacy: All information provided in your application will be handled in accordance with our _. We ensure that your personal information is protected and used solely for recruitment purposes. Human Oversight and Accountability: The AI technology is designed to support our hiring team by providing insights and summaries of applications and evaluations of test projects against scoring rubrics. All final evaluations and hiring decisions, however, will be made by our hiring team, who will consider the AI's input alongside other factors. Transparency: We believe in transparency regarding our hiring practices. If you have any questions about how AI is used in our recruitment process, please feel free to reach out to us. By submitting your application, you acknowledge and consent to the use of AI technology in our review process. If you would like to request an alternative selection process, please contact us as at _. Thank you for your interest in joining DuckDuckGo! #LI-DNI

Mercier Consultancy MD is seeking a dedicated Dutch Speaking Customer Experience Agent to join our remote team based in Greece. In this role, you'll be an essential part of our commitment to delivering an outstanding customer experience to our Dutch-speaking clientele. This position offers you the flexibility of working from the comfort of your home while connecting with customers, understanding their needs, and providing them with impactful solutions. • Respond promptly to customer inquiries in Dutch through various channels, including phone, email, and live chat., • Maintain, update, and manage customer information and interactions in our CRM system efficiently., • Resolve customer concerns by identifying their needs and providing effective solutions, ensuring a seamless experience., • Proactively follow up with customers to ensure satisfaction and gather feedback on product and service improvement., • Collaborate with the team to cultivate a supportive and high-performing remote work environment., • Stay informed about our products, services, and industry developments to deliver accurate information to customers., • Native or near-native fluency in Dutch (both verbal and written); English proficiency is advantageous., • Experience in a customer service role or a related field is desirable., • Exceptional communication and problem-solving skills, with a focus on enhancing customer satisfaction., • Ability to work independently and manage multiple tasks in a remote work setting., • Familiarity with CRM systems and digital communication platforms., • Enthusiastic, proactive, and adaptable to a fast-paced environment., • A collaborative mindset with a willingness to contribute positively to the team dynamic., • Competitive Monthly Salary, • Fully Paid Training, • Fully Paid Relocation Package, • Health Insurance, • 2 Extra Salaries Per Year, • And Much More...

At _, our mission is to create opportunity for all through mobility. We're the leader in safe, fast, and simple supplemental student transportation through our marketplace, we connect kids to highly-vetted caregivers on wheels. Through our software, we solve the biggest transportation challenges facing schools and school districts across the country. Founded by three moms as a solution to their own transportation challenges, we've now facilitated more than five million rides across over over 20 states. We continue to grow rapidly — earning a spot on the Inc. 5000 list numerous times and the Deloitte 500 Fast-Growing Technology list. HopSkipDrive is a Series D company and has raised $100M to date. How we work We're an AI-forward company, and we expect every person on our team to be too. We use AI tools to do our best work — drafting, analyzing, building, and shipping faster than we could without them — and we invest in training, share what works, and govern AI use thoughtfully. We don't expect you to be an expert when you start. We do expect you to be curious, willing to learn, and ready to use the best tools available to move our mission forward. We're remote-first, mission-driven, and built for people who want to do work that matters with people who hold a high bar. Who We Are Our Support and Operational Productivity team is at the intersection of cutting-edge technology and exceptional customer experience. We're a high-impact, collaborative group of product managers, engineers, designers, and operations specialists who build the intelligent systems that power world-class support. Our support world is uniquely complex. We serve schools and parents coordinating their children’s transportation, school administrators managing district-wide logistics, drivers navigating complex pickup instructions and multi-stop coordination, and the operations team orchestrating it all. Every interaction involves multiple stakeholders, tight safety requirements, and real-time coordination. Our goal is to push the boundaries of what’s possible with Generative AI, Conversational AI, and LLM-powered assistance to create seamless, human-centric experiences. Our platforms span the entire support ecosystem, from self-service experience that anticipate customer needs to agent tools that make complex problems feel effortless to solve. Whether it’s voice, chat, workflow automation, or CRM integration, we’re creating the next generation of support technology. It’s not just about building tools, it’s about fundamentally reimagining how support works. We move fast, think big, and measure our success by how much more effective we make our agents and how much happier we make our customers. You'll be joining a team that thrives on innovation, values continuous improvement, and believes the best support experiences feel like magic to both customers and agents. Who You Are You are an experienced and empathetic Senior Product Manager who thrives at the intersection of AI innovation and real-world user problems. You are a product leader with a proven ability to build intelligent agents that understand, decide, and act across complex enterprise and customer service workflows. • Minimum of 8 years of experience in product management, with a focus on customer support, platform, or internal tools, or mission-critical systems where reliability and user experience are non-negotiable., • AI-first leadership: You lead with AI as the default solution, with proven experience building and launching LLM-powered agents, conversational AI, and AI-native experiences that transform how work gets done and how support is delivered., • Enterprise systems and CRM expertise: Deep experience building internal platforms, CRM solutions, and organization toolings that enable cross-functional teams, streamline operations, and scale business processes across complex organizations. Zen Desk experience preferred, • Human-Centric Design: A strong foundation in user experience, with a passion for designing technology that feels intuitive, human, and reduces friction for real people., • Strategic Vision & Execution: Skill in defining multi-year AI product strategies, translating ambiguous problems into clear roadmaps, and driving execution from ideation to growth., • Mentorship & Influence: Experience mentoring other product managers on AI development, compliance, and platform scalability, fostering a culture of curiosity and learning., • Data-Driven Decision Making: Highly analytical, leveraging data and user research to inform product decisions, optimize experiences, and measure impact. Our Investment In You We want you to be an owner in our company and share in executing our vision, so every full-time employee has equity. In addition, we offer flexible vacation, medical, dental, vision and life insurance, 401(k), FSA, and an opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential. HopSkipDrive is committed to fair and equitable compensation practices. The salary range for this role is $160,000 - $180,000. This position is remote and, as such, compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by several factors such as a candidate’s relevant work experience, skill set, certifications, and specific work location. The total compensation package for this role also includes equity stock options. HopSkipDrive is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected class. • This role will be fully remote in one of the following states AZ, CA, CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, WI**

Customer Support Specialist – Travel Industry (Remote) Location: Remote – USA Based Schedule: Flexible | Part-Time or Full-Time Options About Us: We are a fast-growing, fully remote travel company specializing in unforgettable vacations, cruises, all-inclusive resorts, and adventure experiences across the globe. You’ll represent a trusted brand while helping clients with booking support, inquiries, and travel-related questions. Position Overview: We're looking for a motivated, detail-oriented Customer Support Specialist who thrives in a fast-paced, remote environment. You’ll play a vital role in ensuring smooth client experiences by assisting with questions, confirming reservations, and troubleshooting travel-related concerns. • Respond to customer inquiries via email, phone, and chat in a timely and professional manner, • Provide accurate information about travel bookings, itineraries, and policies, • Troubleshoot common client issues and escalate complex matters as needed, • Maintain up-to-date knowledge of supplier systems, policies, and procedures, • Follow up with clients to ensure satisfaction and support post-booking, • Log all communications accurately using internal systems, • Maintain high levels of professionalism and empathy, • Prior experience in customer service or the travel industry is a plus (but not required), • Strong communication skills and ability to work independently, • Comfortable using online tools, booking portals, and CRM systems, • Tech-savvy with a quiet, professional home workspace, • Passionate about helping others and delivering great service, • Must be 18+ and authorized to work in the United States, • Full training and ongoing mentorship, • Travel agent certification (if desired), • Access to travel discounts and perks, • Supportive online community and tools to help you succeed $20,000 - $65,000 a year🧭 Love helping people? Have a passion for travel? This could be your next favorite remote opportunity!We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Are you fluent in Swedish and looking for a career that combines professional growth with the freedom to work remotely from anywhere in the world? At Mercier Consultancy, we’re building a global network of on-demand customer service professionals, and we want you to join us! You’ll start with an intensive 3-month training and trial program in Greece, working with one of our on-site clients to gain hands-on experience. After successfully completing the program, you’ll become part of our exclusive pool of Swedish-speaking agents available for remote assignments with top international companies. • Provide exceptional customer service to Swedish-speaking clients., • Handle inquiries via phone, email, and chat professionally and efficiently., • Learn and master our client systems during your training period., • Work remotely after your training while staying connected to our global team., • Be part of a flexible, high-performing team with opportunities to grow your career internationally., • Fluent in Swedish (both written and spoken)., • Strong communication and problem-solving skills., • Comfortable with digital tools and remote work., • Motivated, proactive, and eager to learn., • Open to relocating to Greece for the 3-month training period., • 3-month fully supported training in Greece with paid relocation package, • Access to remote work opportunities worldwide after training., • Inclusion in a global on-demand agent database with exclusive client contracts., • Professional growth and career advancement within Mercier Consultancy., • Networking and mentorship opportunities with international client service leaders.

We're currently looking for individuals across the country to take part in remote paid market research, including online focus groups, product trials, and consumer studies. Most research studies are conducted remotely from home, though some may be in-person. Comfort participating in remote, market r

Description CHRISTUS Santa Rosa Hospital - Westover Hills (CSRH-WH) is a 253-bed hospital serving the fastest- growing area of San Antonio.Specialized care includes orthopedic and surgical care with advanced spine surgery, Intensive Care, complex neurology for treating stroke and other neurovascular

Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.

Proactively promotes and sells SSFCU products and services to existing and potential members while providing outstanding service through all contact channels.Offers guidance and support to foster a long term, full service relationship, and follows Member Contact Center standards, processes, establis

Proactively promotes and sells SSFCU products and services to existing and potential members while providing outstanding service through all contact channels.Offers guidance and support to foster a long term, full service relationship, and follows Member Contact Center standards, processes, establis

Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.

You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, training, performance management, recurring management routines, manual and automated rem

Insurance Agent- Sales, Customer Service. As an Insurance Agent you will be responsible primarily for the sale of nonstandard auto insurance to new and existing customers.

Paid Panel Immediate Start - Remote Part Time - Customer Service Representative Agent Welcome. This is an excellent opportunity to supplement your income if you are a customer service representative agent or anyone seeking a flexible part time remote work at home job. For most of our paid market res

WIC Customer Service Representative.CentroMed is a 501(c)(3) non-profit organization that provides healthcare for all populations.It is a primary care provider and Federally Qualified Health Center (FQHC) with multiple locations throughout San Antonio and the New Braunfels area.Over the past 50 year

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. Reliable internet connection (20Mbps+ download speed) for remote roles.

Call Center Representative Onsite in San Antonio, TX.Are you passionate about helping others and delivering exceptional service? Join our dynamic team where you become the first point of contact for our client's customers.With paid training, competitive pay at $15/hr, and a range of incentives and

Provide customers with accurate information via voice, email, or chat, answering questions, and resolve customer complaints, inquiries, and requests regarding new and current credit card accounts.

This is an excellent opportunity to supplement your income if you are a call center agent representative or anyone seeking a flexible part-time remote work from home job. Remote Market Research Panel - Call Center Agent Representative Welcome - No Experience. For most of our paid market research tas

The Agent is responsible for managing accounts, resolving inquiries, and processing transactional requests (refunds, replacements, invoices, and inventory/item adjustments) across 3 different internal systems.

GTSC seeks Call Center Representatives living in the San Antonio Texas area.GTSC hiring experienced online call center customer service representatives to support the Veterans Experience Office (VEOCC) at the U.Department of Veterans Affairs.Location: This is a 100% virtual position.Your residence m

Customer Service Representative - Sales.Location: 10940 Laureate Dr, Building 1000, Suite 1900, San Antonio, TX, 78249.Employment Type: Full-time Supporting: Sales.We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respect

The agent is responsible for managing accounts, resolving inquiries, and processing transactional requests (refunds, replacements, invoices, and inventory/item adjustments) across 3 different internal systems.

Remote Training Schedule: Full-time (40 hours per week). Remote Work Schedule (Post-Training): Full-Time Schedule (40 hours/week). Demonstrated ability to uphold productivity and confidentiality in a remote setting.

If you're ready to take the lead as the voice of AT&T, we'd love to hear from you! If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit!. You'll work in

GG Media is a growing company dedicated to delivering exceptional communication and customer support solutions for businesses across multiple industries.We believe strong customer relationships are the foundation of every successful brand, and our team is committed to providing professional, efficie

You'll work in a fast-paced environment that handles a high volume of calls, chats, emails, or other types of customer interactions. In this full-time Hybrid position (40 hours/week) you'll be working in center 3-4 days weekly and remotely from home 1-2 days weekly. You will need to be available, ac

Fraud Call Center Representative Onsite (San Antonio, TX).Are you passionate about helping others and delivering exceptional service? Join our dynamic team where you become the first point of contact for our client's customers.With paid training, competitive pay at $16.Full-Time Employment: Reliabl

HomeTeam Customer Service Representative.At HomeTeam, we put people first.We make sure at HomeTeam you have the tools, support, and training they need to deliver a delightful experience to every customer.Our friendly, warm work environment means great work gets recognized and rewarded.If you take pr

Truck & Trailer Storage Opportunity.Truck & Trailer Storage is a growing Texas-based asset management company focused on commercial storage, industrial flex-space, and logistics-centered properties across San Antonio.We're not a giant corporate property management company buried in bureaucracy.We're

Class starting August 10, 2026, to work in-office San Antonio, TX or remote in Texas!.

Call Center Representative (7am to 7pm CST).Mphasis applies next-generation technology to help enterprises transform businesses globally.Customer centricity is foundational to Mphasis and is reflected in the Mphasis' Front2Back Transformation approach.Front2Back uses the exponential power of cloud a

We connect individuals with flexible remote research opportunities that help shape products, services, and user experiences. These may include online interviews, product evaluations, or feedback sessions - most often conducted remotely.

Customer Service Representative.CentroMed is a 501(c)(3) non-profit organization that provides healthcare for all populations and is a primary care provider and Federally Qualified Health Center (FQHC) with multiple locations throughout San Antonio and the New Braunfels area.Over the past 50 years,

As a Customer Service Representative - State Farm Agent Team Member with Alex Post - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Before becoming a State Farm Agent, I was previously employed as a State F

Customer Service Representative (Celebration Advisor).There are tons to learn about liquor, beer & wine and have some fun along the way!.Always looking for smiling faces and those that are excited to learn and grow with our Team!.Are you enthusiastic, outgoing and motivated? Do You smile all the tim

Lead Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Lead Customer Service Representative, you will enjoy:.Medical, Vision,

Fraud Customer Service Representative Onsite in San Antonio, TX.Are you passionate about helping others and delivering exceptional service? Join our dynamic team where you become the first point of contact for our client's customers.With paid training, competitive pay at $16.Full-Time Employment: R

As a Customer Service Representative - State Farm Agent Team Member with Michele Harris Meeks - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Customer Service Representative - State Farm Agent Team Member.

Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you will enjoy:.Medical, Vision, Dental, &

As a Customer Service Representative - State Farm Agent Team Member with Mike McDonald - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Customer Service Representative - State Farm Agent Team Member. State

Junior Data Entry Clerk (Remote). San Antonio, Texas, United States Job Openings Junior Data Entry Clerk (Remote). About the Job Junior Data Entry Clerk (Remote).

As a Customer Service Representative - State Farm Agent Team Member with Ben Zeitz - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Customer Service Representative - State Farm Agent Team Member.