Director of Patient Services
10 days ago
New York
Title: Director of Patient Services Location: Rockland County, NY Salary: $150,000-$200,000 depending on experience Benefits: Health (multiple plans) , Dental, Vision, 401k (no match), Sick Time (56 hours), Vacation Time (80 hours), Holidays (15), etc. Work Schedule: 9:00am-5:00pm M-Thurs 9:00am-1:00pm Fri (some flexibility required off hours) Position Type: Direct-Hire/Permanent Overview: Well-established and expanding outpatient/homecare services organization seeks a qualified Director of Patient Services. The ideal candidate is a Registered Nurse with experience leading teams at the intersection of clinical and general business operations oversight. The role reports full-time on-site in Rockland County, NY but will have occasional travel requirements to 6 regional offices. Responsibilities: • Assures ongoing compliance with company policy and all federal, state, and local regulatory bodies., • Oversees all clinical issues within the agency., • Manages all clinical related services rendered to clients and families., • Participates in development of agency's objectives, standards of care, policies and processes affecting clinical services., • Oversees quality improvement from audits and satisfaction measures., • The DPS is responsible to fully own DOH and all audits for all licenses. That means being the front person dealing with the auditor, remaining calm, and being a team player with all necessary departments to obtain documents and ensuring audit success., • Reviews policies relevant to client care with the Quality Improvement Committee on a periodic basis., • Conducts annual performance reviews., • Trains and updates agency staff on all Policies & Procedures, forms and DOH Regulations. • Oversees the Clinical Supervisors to ensure all 485’s are developed and corrected in a timely manner., • Ensures that all nursing orders and documentation are entered and followed up on, according to DOH regulations., • In conjunction with the Quality Assurance department, investigate and resolve incidents and complaints related to patient care., • Ensures ongoing Quality Assurance measures by performing audits of documentation, recording and tracking data, conducting quarterly Quality Assurance meetings, and implementing performance improvement measures for areas of non-compliance. • Prepares QI reports for Quality Improvement Committee on a quarterly basis., • Reviews the HPN daily., • Ensures Agency is in compliance with DOH regulations., • Ensures all content created in LH CSA specific., • Participates in state and local organization meetings, seminars, workshop sand activities relating to the home health profession and health care services, • Collaborates with vendors on quality measures to ensure vendor satisfaction, • Be innovative on perfecting nursing coordination, field RN's and internal RN staff, • Ensures quality execution of PCA training school and orientation., • Reviews and collaborate on aide handbook from a clinical lens., • Oversees nursing coordination department., • Oversees field nurses., • Oversees and guides clinical supervisors., • Conducts weekly level 10 meetings., • Additional tasks as needed Requirements: • Licensure: Active Registered Nurse (RN) license, typically in the state of operation (e.g., New York State)., • Experience: Minimum of 2–3 years of outpatient/homecare services leadership experience, • Knowledge: Deep understanding of home care regulations, and clinical documentation., • Skills: Strong leadership, communication, organizational, and conflict-resolution abilities. Preferences: • UAS Certified (for managed long-term care)., • Bachelor of Science in Nursing (BSN)., • Experience in LHCSA (Licensed Home Care Services Agency) or CHHA (Certified Home Health Agency), • Experienced with Skilled Nursing oversight and compliance in addition to basic Home Health Aids