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Stradley Ronon Stevens & Young, LLP is a national, full-service law firm founded in Philadelphia, Pennsylvania, with marquee practices in investment management, litigation, and corporate. We are committed to smart growth, innovative thinking, excellence and integrity. With 230+ attorneys and 180+ business professionals, we proudly serve a diverse base of household-name clients, many of whom help shape the world of financial services and products, working together to produce achievements greater than the sum of our parts. Stradley Ronon is seeking a detail-oriented, analytical, and tech-savvy Operations Analyst to join our Philadelphia headquarters to provide comprehensive support to our Information Technology Department. Reporting to the Chief Information Officer (CIO) and providing ad-hoc support to the department Directors, this person will support key operational processes related to budgeting, travel, purchasing, expense processing, asset management, and data analysis. DUTIES AND RESPONSIBILITIES: Purchasing / Invoice Processing / Budget Maintenance (40%) • As requested, purchase products and services through preferred vendors., • Responsible for processing 60+ invoices per month and coordinating with accounts payable staff and vendors to resolve outstanding balances, late fees and suspension notices., • Prepare, monitor, maintain and reconcile the IT operating budget. Research / Document Preparation / Data Analysis (20%) • Assist with drafting and editing meeting summaries, organizational charts, vendor communications, process diagrams, reports and presentations using Microsoft Word, Visio and PowerPoint., • Perform complex data analysis using Microsoft Excel., • Compile key performance data for IT operations, analyze the data and deliver an executive report to the CIO to enable decision-making., • Perform research on specific products, services and topics., • Using Microsoft Forms, create online surveys to gather data. Special Projects (20%) • Assist the Chief Information Officer with strategic department initiatives (e.g., development of an IT department playbook for large-scale acquisitions, transforming IT operations through AI and automation, etc.) Asset Management (15%) • Assist department Directors with tracking, auditing and reporting of IT assets including accurate location of high-value assets and compliance with software license agreements. Administrative Support (5%) • Reserve conference rooms, organize department meetings, coordinate travel plans and provide other support as necessary., • Update content on the IT department Stradosphere pages., • Other duties as assigned. EXPERIENCE AND SKILLS: • College degree and 2+ years of experience supporting the operations of a small or mid-size technology-forward business; experience working in a start-up is considered a differentiator., • Previous experience working with a technology or consulting business is a plus., • Demonstrated experience supporting executives and using discretion when handling confidential information., • Frequent contact with internal customers and vendors; must be adept at building relationships and embracing a service-first attitude., • Knowledge of budgets, purchasing and invoice processing is essential., • Intermediate knowledge of Microsoft Word 2016/365, Visio 2016/365, Excel 2016/365, PowerPoint 2016/365 and Outlook 2016/365 required., • Experience using GenAI technologies (e.g., Microsoft Copilot, ChatGPT, Claude, etc.) in your daily work., • Strong customer focus with excellent interpersonal skills; respectful and team-oriented, assertive but tactful, receptive to feedback and excited about continuous improvement., • Excellent work ethic, strong sense of ownership for this role, including doing what is needed without being asked, and following through., • Must be able to work independently but collaborate within a decentralized team., • A high degree of interest in technology and how it is applied in business will be immensely helpful., • Comfortable with shifting priorities., • Strong analytical, problem-solving, organizational and planning skills., • Highly effective at time and task management. Stradley Ronon offers a competitive benefits package that includes medical, vision, dental, and prescription drug coverage; health savings account (with applicable medical plan); flexible spending accounts; life insurance; short- and long-term disability coverage; and 401(k). Additionally, the firm provides family forming and hormonal health benefits; childcare leave; backup child and adult care; pre-tax commuter benefits; an employee assistance program; a wellbeing program; vacation and other paid time off. No agencies please. For questions regarding this position, please contact Julie Oates, Talent Acquisition Manager, at . Outside agencies, search firms and/or their representatives will not be compensated in any way for unsolicited candidate submissions, or submissions made through anyone other than a Legal Recruiting Department representative. Stradley Ronon Stevens & Young, LLP is an Equal Opportunity Employer.

Job Description: WHY CHOOSE US? Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. WHAT YOU NEED TO KNOW ABOUT THE JOB: The American Red Cross (ARC) spends ~$2 billion annually on goods and services. Of this amount, $1.2 billion is spent on goods and services that should be strategically sourced (sourceable), including regulated and non-regulated materials, supplies, facilities and equipment maintenance, consulting, and IT hardware and software. The $0.8 billion in spend that is not strategically sourced consists of payments to government agencies, grant recipients, inter-Red Cross transfers, and payroll and employee benefits. Of the $1.2B that is sourceable, nearly $150M in spend each year on IT good and services. Supply Management at the Red Cross is undergoing a transformation with the objective of becoming a top performing function when compared to the outside market. As a part of this transformation, a group of IT Business professionals moved from the IT organization to Supply Management. The personnel that moved have been performing work that is typically associated with strategic and operational procurement. To help ensure Supply Management continues to meet the needs of its Red Cross IT and business unit clients, we are seeking a Category Manager, experienced and knowledgeable, in the procurement of services critical to supporting the delivery of key IT and business objectives. Key Objectives for the Category Manager, Strategic Services Procurement - IT * Provide Supply Management and IT procurement support to clients assigned by the Director, operating independently and with a high level of expertise. * Provide category management expertise in the areas of global resourcing of application development, support, and maintenance. * Provide negotiation leadership for agreements and statements of work in support of IT procurement demands. * Be the lead subject matter expert for global IT resourcing from global regions such as the Americas, Eastern Europe, and Asia-Pacific. * Support and enable critical project resourcing initiatives for key technologies from Salesforce, Informatica, AWS, and Microsoft. The work location for this position is 100% virtual/work from home. While the position can be worked from anywhere in the United States, this position will work an East Coast schedule (8am - 5pm). WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities): The Category Manager, Strategic Services Procurement-IT has both IT and Supply Management (SM) experience with skills required to find, engage, compete, and contract with service providers in the US and across the globe to meet a variety of demands. The ideal candidate will have significant experience in supply management or IT business office roles, demonstrating expertise, the ability to manage IT / business clients, and perform activities independently. The Category Manager of Strategic Procurement (IT) will have a variety of accountabilities and responsibilities, some of which will be achieved through influence. Examples include: • Work with the Sr. Director and Director of IT Strategic Procurement to ensure demands and priorities are synchronized with expectations of IT and Supply Management leadership., • Lead, develop and implement category strategies to enable IT resourcing for on-shore, near-shore, and off-shore demands., • Work with the CIO, IT VP leaders, and project teams to contribute to business cases, manage spend, and plan project procurement timelines., • Work with internal partners such as the Office of the General Counsel, Enterprise Risk and Information Security to assess, negotiate and execute agreements., • Work with Red Cross clients and suppliers to author and negotiate statements of work and ordering documents, with the goal of supporting good outcomes for project investments., • Manage an assigned portfolio of clients and suppliers to understand procurement demands, oversee renewals, and perform contract change control., • Know and participate in Supply Management processes, to include the Stakeholder Advisory Board, Risk Council, P&L Improvement, and Supplier Diversity., • Perform the business of IT Strategic Procurement, contributing to team performance, P&L improvement, and diversity goals. +++++++++++++++++++++++++++++++ Scope: Individual contributor with comprehensive knowledge in specific area. Ability to execute highly complex or specialized projects. Adapt precedent and may make significant departures from traditional approaches to develop solutions. Note: Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas. +++++++++++++++++++++++++++++++ WHAT YOU NEED TO SUCCEED (required/minimum qualifications): * Education: Bachelor's degree in Supply Management Business, Finance, Economics or related field required. * Master's degree a plus. Professional certification (e.g. C.P.M., CPSM, CIRM, CPIM, etc.) preferred. * Experience: Minimum of 7 years with 5 years experience required, to include Supply Management, Procurement or IT Business Office roles responsible for IT supplier or category management. * Experience managing 3rd party spend within large organization (annual revenue $1+ Billion) preferred. * Solid leadership skills that include advanced collaboration and influence skills. * Ability to develop business cases, presentations & stakeholder communications. * Information Technology experience overseeing IT services and suppliers. * Strong working knowledge of the IT marketplace, terminology and industry norms. * Demonstrable experience with application development and managed services agreements and statements of work. * Demonstrable experience with off-shore or near-shore service providers and agreements in global regions such as Latin America, South America, Asia-Pacific, or Eastern Europe. * Adept negotiation skills in pay for performance and shared risk allocation in agreements. * Strong problem-solving, collaboration and influence skills. * Ability to lead cross-functional business meetings, develop and deliver clear presentations and communicate with stakeholders. * Solid business acumen coupled with understanding of business structures, processes, and information flow in an organization with multiple lines of business. * Use of Red Cross Supply Management tools such as Coupa. WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications): • Combined experience in both Supply Management and IT professions., • Experience with major IT service providers and suppliers., • Experience authoring and contracting professional services statements of work., • Experience with large non-profits, humanitarian services, or biomedical industries., • A sense of unparalleled passion, energy, and eagerness to contribute to and support the mission of the Red Cross. *Combination of candidate's education and general experience satisfies requirements so long as the total years equate to description's minimum education and general experience years combined (Certification cannot be substituted). Physical Requirements Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer, applicable software, and office equipment for sustained periods of time. May include sitting for long periods of time, driving a vehicle, and working under challenging conditions. +++++++++++++++++++++++++++++ PAY INFORMATION: The annual salary range for this position is $105K - $115K. We do not offer an annual bonus for this role. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. We will review specific salary information at the time of phone screening based upon your location & experience. This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded. BENEFITS FOR YOU: As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes: • Medical, Dental Vision plans, • Health Spending Accounts & Flexible Spending Accounts, • PTO: Starting at 19 days a year; based on type of job and tenure, • Holidays: 11 paid holidays comprised of six core holidays and five floating holidays, • 401K with up to 6% match, • Paid Family Leave, • Employee Assistance, • Disability and Insurance: Short + Long Term, • Service Awards and recognition *LI-EH1 The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws. AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce.American Red Cross is proud to be an ___ partner and share our employment opportunities with the network of organizations. Interested in Volunteering? Visit___ to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: ___

The CIO will be responsible for driving innovation, scaling impact, and ensuring that all initiatives deliver measurable outcomes and long-term sustainability. The successful CIO will be the architect of the company's program strategy, execution, and measurement, with a focus on maximizing impact fo

Job DescriptionCompany Description The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. The Technical Support Specialist plays a major role in supporting the effective use of technology for the Philadelphia Police Department. Occupying a newly renovated facility with a state-of-the-art tier 3 data center, you will part of a technology-forward support team. In this role you will provide first- and second-level troubleshooting and technology-related responses in person, by phone and electronically. This role provides desktop computing support to 6,500 Police staff; assist in developing and implementing support policies that promote a sustainable infrastructure for the benefit of the entire staff; and contribute to needs analysis, planning, and implementation of software and systems. You will play a crucial part in maintaining operational continuity by alternating shifts every two weeks, switching between the 7 AM to 3 PM and 3 PM to 11 PM schedules. Your flexibility and commitment to maintaining a consistent level of productivity during both day and evening hours will be essential to the success of our team. Job Description Essential Functions Customer Relations: § Utilizing the service desk application, you will receive incident and information request calls from the customers for IT services, and service that call either by resolving on point of contact or passing the call to the most appropriate person or team for resolution. § Monitor the progress of the call from inception to resolution. § Keep customers informed of the progress of their queries. § Escalate calls to the Service Desk Manager using predefined procedures where the resolution. Technical: § Provide technical support to the 911 Call Center for hardware and some application issues, collect logs and provide to vendors § Image, configure, and install PC’s and peripherals, including mobile computers used in Police vehicles § Prioritise and escalate calls based on knowledge of the business impact of the reported problems. § Resolve as many calls as possible at tier 1. § Assess and provide a clear definition of problems to pass to tier 2 & tier 3. § Keep abreast of new development in technology within the Division of Technology so that the customers can be assisted with problems resolution at point of contact. § Carry out first line incident resolution for any IT related problems that falls outside agreed targets. § Travel to remote Police locations to resolve issues with PC’s and peripherals; install data lines as needed Qualifications § High School Diploma, GED, or other equivalent. § Knowledge of PC hardware & A+certified § Minimum 2-year experience in a Service Desk environment Competencies, Knowledge, Skills and Abilities § Appreciate the basics of multiple technologies and services from different technologies and service providers. § Demonstrate keyboard skills and a good understanding of PC software and operating systems e.g., MS Windows, MS Office, Mainframe, SQL. § Apply classroom knowledge to working environment in order to provide basic & 1st level support to customers. § Work independently and as a team member within established policies and procedures. § Explain technical issues to non-technical personnel. § Work within standard documented procedures. § Meet commitments, including service desk tickets assigned to you. § Respond promptly to customer needs. § Solicit customer feedback to help improve services. § Manages difficult or emotional customer situations. § Demonstrate good communication, problem solving, and application support skills. § Principles of quality assurance, performance monitoring and the ways in which a commitment to a customer focus can be practically demonstrated. § Principles of equality and the ways in which they can be demonstrated in every aspect of the Unit’s work. § Principles of ITIL Service Management. § Budget and Procurement Business Processes a plus. § Basic customer service skills. Additional Information Salary Range: $45,000 - $56,375 Salary cannot exceed $56,375. All applications should include the following: • Cover Letter clarifying your interest and qualifications for the role. Work Setting: in-person (onsite) Discover the Perks of Being a City of Philadelphia Employee: • We offer Comprehensive health coverage for employees and their eligible dependents, • Our wellness program offers eligibility into the discounted medical plan, • Employees receive paid vacation, sick leave, and holidays, • Generous retirement savings options are available, • Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness., • Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you're a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails. *The successful candidate must be a city of Philadelphia resident within six months of hire. No relocation assistance is provided at this time. Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to .

Job DescriptionCompany Description The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. The Application Support Specialist acts as a member of the technical support team for specific technology implementations within the Department of Revenue and supports the vendor-heavy ecosystem those systems rely on. In partnership with the business unit, they develop an understanding of the business processes surrounding the assigned applications, maintain expertise in system functionality, and analyze use cases and technical capabilities to recommend improvements to system configuration or business processes. The specialist also plays a key role in documenting application behavior, controls, standards, and known issues to support effective system use and troubleshooting. They work primarily in a service ticket queue environment and are expected to manage work transparently, proactively identify issues or trends, and prevent problems before they impact operations. As a member of the Revenue IT team, the Application Support Specialist is expected to uphold the department’s mission and contribute positively to a collaborative, human-centered, innovative, and accountable culture. Job Description Essential Functions Technical Solution Management • Act as a technical expert for specific technology solution(s) and understand system configuration, workflows, and integrations., • Develop, maintain, and organize accurate documentation including system standards, configuration notes, known issues, workarounds, release notes, and user-facing guides., • Work within a structured service ticket queue environment, ensuring timely updates, clear communication, and adherence to internal service expectations., • Monitor recurring issues or patterns in the queue and proactively escalate or address root causes., • Work closely with development and support teams (City or vendor) on issue resolution, enhancements, and prioritization of system improvements., • Perform initial testing of enhancements, patches, and upgrades; coordinate with business subject matter experts for further validation., • Build and maintain strong, consultative relationships with Revenue business units, central OIT areas, and vendors related to supported systems., • Serve as a primary point of contact for assigned systems regarding coordination, communication, and planning., • Develop an in-depth understanding of the business processes and requirements associated with supported systems., • Participate in routine status and planning meetings with stakeholders, advocating for system needs, enhancements, and support priorities., • Monitor and evaluate vendor performance, escalate concerns, and ensure adherence to agreed-upon service expectations., • Provide clear, timely reporting to Revenue IT leadership regarding issues, system performance, ticket trends, vendor activity, and user satisfaction. Qualifications • A bachelor’s degree or equivalent experience is acceptable., • At least three years of experience in application support or a closely related technical support role., • Proven analytical and problem-solving abilities, with the capacity to anticipate issues and take proactive steps to prevent them., • Strong documentation discipline: able to produce clear, structured, and accurate technical and user-facing materials., • Experience working in a service ticket queue environment, with the ability to manage competing demands, communicate effectively, and maintain service visibility., • Ability to work with end users to understand business processes, define requirements, and translate those needs into actionable tickets or technical specifications., • Excellent communication skills, especially the ability to convey technical concepts to non-technical stakeholders., • Ability to build effective working relationships and operate collaboratively across a vendor-heavy technology ecosystem., • Commitment to delivering modern, user-centered technology support in alignment with Revenue IT’s culture of accountability, collaboration, and continuous improvement. Additional Information Salary: $60,000-$70,000 Salary cannot exceed $70,000 We’re interested in hiring the best possible candidate for the role. We recognize that experience, education, and qualifications can be attained in a variety of ways and that many skillsets are transferable. If you feel you’re a good fit, please don’t hesitate to apply. Please include: • Resume Did you know? ● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities ● We offer Comprehensive health coverage for employees and their eligible dependents ● Our wellness program offers eligibility into the discounted medical plan ● Employees receive paid vacation, sick leave, and holidays ● Generous retirement savings options are available *The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr @phila.gov. For more information, go to: Human Relations Website:

Job DescriptionCompany Description The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. The Philadelphia Water Department (PWD) is responsible for the processing and treatment of drinking water, waste water, and storm water in the City of Philadelphia. PWD employs approximately 2200 people across 16 sites throughout the City. Job Description The Technical Support Specialist is responsible for installation\configuration\management of desktop and laptop computer systems, off the shelf and custom applications, and other IT services. The technical support specialist will provide tier 1,2, and 3 technical support to end users by researching, diagnosing, and resolving issues, as well as fulfilling end user requests. Opening and closing support tickets, answering calls, and participating in project teams are also a requirement for the position. Essential Functions The Technical Support Specialist will be responsible for answering calls and processing email from end users that have IT related request and incidents requiring technical support. The successful candidate needs to be able to demonstrate a good understanding of PCs, operating systems, and off the shelf software like MS Office and Adobe Acrobat. The Technical Support Specialist will also be required to create tickets in the City’s ticketing system and escalate issues as appropriate. Qualifications Competencies, Knowledge, Skills and Abilities • Windows desktop operating systems, • MS Office and other PC software, • Adobe Acrobat, • Web Browsers (Chrome, IE, Firefox), • Understanding of software licensing, • Explain technical issues to non-technical users, • Knowledge of PC hardware & A+ certified, • Minimum 2 year experience in a Desktop Support organization, • NOTE: Microsoft Certified Professional (MCP) Certification (Windows 10) or an associate degree in Information Technology or Computer Technology can be substituted for any of the above experience, • Other Requirements-Must have a valid PA Driver’s License and the ability to lift 50 lbs. Additional Information Salary: $50,000-$60,000 Salary cannot exceed $60,000 We’re interested in hiring the best possible candidate for the role. We recognize that experience, education, and qualifications can be attained in a variety of ways and that many skillsets are transferable. If you feel you’re a good fit, please don’t hesitate to apply. Please include: • Resume Did you know? ● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities ● We offer Comprehensive health coverage for employees and their eligible dependents ● Our wellness program offers eligibility into the discounted medical plan ● Employees receive paid vacation, sick leave, and holidays ● Generous retirement savings options are available *The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr @phila.gov. For more information, go to: Human Relations Website:

Job DescriptionCLS seeks a Bilingual (Spanish-language) Receptionist/Clerk to join its front desk team in our North Philadelphia Law Office (NPLC). This position reports directly to the NPLC Office Manager and is an integral part of the administrative support team at CLS. The Bilingual Receptionist interacts with a diverse client community in a diverse neighborhood of Philadelphia. The ability to work in person Monday through Friday and the ability to communicate effectively and with a welcoming attitude in a neighborhood office setting is a requirement of this position. Community Legal Services, Inc. of Philadelphia (CLS) is a non-profit public interest agency providing free civil legal services to low-income Philadelphia residents. As the largest provider of free civil legal services in the Philadelphia area, CLS is both locally and nationally renowned as a premier legal services provider dedicated to ensuring access to justice for all low-income individuals and communities. CLS has ten legal units covering a wide range of civil legal services. JOB DUTIES AND RESPONSIBILITIES: The job duties and responsibilities necessary for this position include: • Providing information to callers seeking CLS’s services with the highest level of customer service engagement., • Greeting clients in a friendly and respectful manner and gathering necessary information to determine eligibility for CLS’s services., • Opening client files in CLS’s case management system and completing conflict checks., • Identifying budding and current, potential or actual volatile situations with clients and or visitors and responding by first attempting to deescalate the situation and then following internal safety protocols if necessary., • On occasion, making legal and non-legal referrals to appropriate agencies or organizations, including other public interest law firms, government agencies, and associations., • Responding to clients and performing other client contact as requested., • Maintaining daily appointment log/ Outlook Calendar., • Providing relief to other front desk staff as requested by the Office Manager and or Managing Attorney and serving as the backup for other support staff., • Performing initial screening of client eligibility for CLS services., • Accessing client database to identify case-handlers and inputting notes where appropriate., • Closing and maintaining files in accordance with standard office procedure for file maintenance and storage and retrieves closed files at case-handlers’ request., • Operating and maintaining office machinery necessary to complete assignments, including fax, photocopier, and scanner., • Reviewing and translating simple documents to and from English and Spanish., • Performing routine interpretation for CLS staff., • Performing clerical duties such as copying documents; sorting, distributing, and delivering mail; promptly, professionally, and accurately answering and routing calls., • Performing minor maintenance of office equipment (i.e., refill paper or toner in photocopiers), and notifying Office Manager to place service calls for repairs as necessary., • Maintaining work area, lobby, conference room and kitchen’s physical appearance., • Stamping and preparing mail and taking to the U.S. Post Office for mailing, • Performing additional duties as directed.The ideal candidate will have the following skills and abilities:, • Communicate effectively and respectfully with a welcoming demeanor., • Deal with people in a non-judgmental, empathetic, patient, and understanding manner which shows sensitivity, tact and professionalism., • Exercise superior judgment and decisiveness., • Provide staff with a comprehensive level of clerical support to ensure that work is produced in an accurate and professional manner., • Act as a positive interactive liaison between the case-handlers, their clients, and other professionals., • Ensure that there is a flexible flow of support around the daily activities faced by CLS staff., • Maintain an excellent attendance record and be punctual for the start of the business day and upon returning from lunch and breaks., • Use automated software applications including Microsoft Office products and client file management software., • Be efficient, focused and thoughtful in an environment that is subject to many interruptions., • Be dependable, show initiative and concern for the interests of clients., • Work cooperatively with other staff in a non-judgmental, respectful, and professional manner., • Ability to multitask., • Demonstrated ability to thrive under pressure.REQUIRED QUALIFICATIONS:, • High School Diploma or a GED is a minimum requirement., • Intermediate to advanced fluency in oral and written Spanish language skills is required., • This position would provide oral interpretation to staff as needed. The successful candidate will satisfactorily pass a language skills assessment test during the hiring process.PREFERRED QUALIFICATIONS: What to include in your application: Please include a cover letter, resume, and three professional references (past or current supervisors preferred) identifying your relationship. Community Legal Services, Inc. welcomes applicants of all backgrounds to apply and particularly encourages people who have experienced poverty or housing instability, people of color, people who identify as LGBTQ, people with disabilities, and people who have had prior contact with the juvenile, criminal, or child welfare systems to apply. CLS invites all applicants to include in their cover letter a statement about how your unique background and/or experiences would motivate you to work toward CLS’s mission and would contribute to the vitality and perspective of our organization. Compensation: This is a full-time position covered by the collective bargaining agreement between CLS and the National Union of Hospital and Health Care Employees, AFL-CIO and its affiliate District 1199C. The current minimum starting salary is $47, 410, for entry-level applicants, which increases with relevant years of experience and according to the provisions of the current collective bargaining agreement. CLS asks for a minimum two-year commitment from individuals who accept an offer of employment for a receptionist position. Benefits: CLS offers a very generous and competitive benefits package including 100% employer paid medical (including gender affirming care), life, and short/long-term disability benefits, a 403(b)-retirement plan with employer contribution, and a generous leave package, including 13 paid holidays and five personal holidays each year. Community Legal Services, Inc. is an equal opportunity employer. CLS, Inc. does not discriminate in the selection of employees on the basis of race, color, religion, gender, sexual orientation, sexual identity, genetics, age, national origin, disability, or veteran status. In addition to federal law requirements, CLS complies with all applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Powered by JazzHR tSEQRRrYqt

Job DescriptionCompany Description The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. The Senior Business Analyst is a key member of the Business Engagement team, responsible for bridging business needs and technology solutions. This role partners closely with business stakeholders, project managers, and technical teams to support the planning, implementation, and optimization of enterprise applications and IT initiatives. The Senior Business Analyst leads the evaluation and documentation of current business processes, identifies inefficiencies, and recommends process improvements that align with organizational goals and industry best practices. A core focus of the role is to help standardize and streamline business processes to minimize the need for application customizations, ensuring scalable, cost-effective, and supportable technology solutions. This position plays a critical role throughout the project lifecycle, from requirements gathering and solution design through testing, deployment, and post-implementation support, ensuring that delivered solutions meet business needs while adhering to IT governance and architectural standards. Job Description Essential Functions • Analyze and document current-state (“as-is”) business processes and design future-state (“to-be”) processes that improve efficiency and effectiveness., • Recommend process changes and best practices to reduce reliance on application customizations and promote use of standard system functionality., • Serve as a liaison between business units, IT teams, vendors, and project managers to ensure clear communication and alignment throughout the project lifecycle., • Support IT project planning activities, including scope definition, impact analysis, risk identification, and change management., • Develop clear and comprehensive documentation, including business requirements documents, process flows, use cases, functional specifications, and user stories., • Participate in solution design reviews to ensure proposed solutions meet business needs and align with enterprise architecture standards., • Support system testing activities, including test planning, user acceptance testing (UAT), defect tracking, and validation of implemented solutions., • Assist with deployment activities, training support, and post-implementation review to ensure successful adoption and continuous improvement., • Mentor junior business analysts and contribute to the development of business analysis standards, templates, and best practices.Qualifications Qualifications (Education and Experience) Education • 7+ years of progressive experience as a Business Analyst, with demonstrated responsibility on complex IT projects and enterprise application implementations., • 3+ years of experience in a senior or lead business analyst role, including ownership of requirements, process improvement initiatives, or cross-functional projects., • Hands-on experience working across the full project lifecycle, from requirements gathering through implementation, testing, and post-deployment support., • Experience working in a structured IT environment with formal project management, SDLC, and governance practices., • Strong experience in business analysis within an IT project or application management environment., • Proven ability to analyze and document complex business processes and translate business needs into clear, actionable requirements., • Demonstrated experience supporting enterprise application implementations and system integrations., • Strong understanding of process improvement methodologies and the ability to recommend changes that balance business needs with technical constraints., • Excellent written and verbal communication skills, with the ability to communicate effectively with both technical and non-technical audiences., • Experience working collaboratively with project managers, developers, architects, vendors, and business stakeholders., • Ability to manage multiple initiatives simultaneously while maintaining attention to detail and meeting deadlines., • Experience with SDLC methodologies (Agile, Waterfall, or hybrid environments)., • Proficiency with business analysis tools and documentation techniques (process modeling, workflow diagrams, requirements traceability)., • Strong problem-solving, critical thinking, and facilitation skills., • Ability to evaluate the effectiveness of administrative functions and implement changes to provide for more effective and efficient operations, • Strong oral and written communication skills, • Work either as part of a team or individually, • Prioritize and achieve deadline goals with/without supervision, • Communicate effectively and develop working relationships, • Highly detail-oriented and organized, • Ability to exercise sound and independent judgment Additional Information Salary Range: $85,000 - $95,000 Salary cannot exceed $95,000. All applications should include the following: • Cover Letter clarifying your interest and qualifications for the role. Work Setting: in-person (onsite) Discover the Perks of Being a City of Philadelphia Employee: • We offer Comprehensive health coverage for employees and their eligible dependents, • Our wellness program offers eligibility into the discounted medical plan, • Employees receive paid vacation, sick leave, and holidays, • Generous retirement savings options are available, • Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness., • Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you're a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails. *The successful candidate must be a city of Philadelphia resident within six months of hire. No relocation assistance is provided at this time. Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to .

Job DescriptionCompany Description The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. Job Description As a User Experience Designer, you’ll be working with various City departments to help determine product feature and interface designs on phila.gov and the City’s other digital platforms. You'll collaborate with departments across the City and collect feedback from the public to inform the development of design recommendations. Working closely with members of OIT’s Software Engineering and Content Strategy teams, you’ll help prioritize features, create prototypes, and ensure the highest quality of work. Please note this is not a design research position. We’re looking for visually focused user experience professionals. Essential functions Designing • Create sketches, wireframes, site maps, and other deliverables that incorporate best practices in usability, accessibility, interaction design, mobile design, and responsive strategies., • Facilitate requirements gathering activities through a variety of methods, including needs assessments and desk research., • Lead project partners and team members through the UX design process., • Collaborate with designers, developers, and content strategists to define product experiences that champion the user., • Collaborate with all designers to incorporate the identity of the City into all product work., • Clearly communicate status of work to leadership, team members, and other stakeholders., • Effectively navigate through ambiguity and project challenges., • Deliver project work on time., • Break down project tasks into reasonable project plans with key milestones and deadlines.Qualifications Required: ● A design-related degree or relevant industry experience. ●Ability to sketch, create concepts, wireframe, produce sitemaps and user flows, and create interactive prototypes. ●Ability to clearly express complex information through design. ●Ability to design for consistency with standards rather than creative expression. ●Ability to analyze user feedback and activity then iterate to enhance the user experience. ●Ability to clearly and effectively present ideas, research findings, sketches, and other deliverables to a range of stakeholders. ●Ability to provide and receive feedback on your own and other’s project work. • Knowledge of industry and design best practices related to website and application design., • Knowledge of human-centered design, rapid prototyping, usability, and accessibility concerns., • Excellent communicator: Articulate jargon to general audiences (e.g., City departments and the public), explain the logic behind design decisions, craft compelling narratives about product work, write and speak clearly, and cultivate effective communication among team members., • Relationship-builder: Work with a variety of people and personalities, listen and ask questions to identify new design opportunities, and cultivate strong relationships to ensure seamless collaboration and continued project support., • Curious: Practice active listening, ask questions to get to the root of a problem, be open to receiving/giving constructive feedback, and have a sincere interest in learning new skills or growing old ones., • Compassionate: Turn empathy into actionable solutions that address people’s real needs with integrity., • Organized: Demonstrate ability to manage multiple tasks, estimate timelines, rework a project approach based on unforeseen challenges, works well under pressure, and set/meet reasonable deadlines., • Action-oriented: Understand opportunities, navigate barriers, be self-directed, and problem solve for solutions that enhance the UX team’s deliverables, processes, and practices., • A portfolio that demonstrates use of information synthesis and detailed design solutions., • A personal interest in and/or perspective on the intersection of social impact and design., • Proficiency with tools and applications that support design and prototype creation., • Proven experience showing clear understanding of the intersection between user needs, technology requirements, and business goals., • Extreme attention to detail with a focus on efficiency., • Experience with Figma and Design Systems Additional Information Salary: $75,000-$83,000 Salary cannot exceed $83,000 We’re interested in hiring the best possible candidate for the role. We recognize that experience, education, and qualifications can be attained in a variety of ways and that many skillsets are transferable. If you feel you’re a good fit, please don’t hesitate to apply. Please include: • Resume, • A cover letter explaining why you’re passionate about participating in the design of the City of Philadelphia’s digital presence. Did you know? ● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities ● We offer Comprehensive health coverage for employees and their eligible dependents ● Our wellness program offers eligibility into the discounted medical plan ● Employees receive paid vacation, sick leave, and holidays ● Generous retirement savings options are available *The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr @phila.gov. For more information, go to: Human Relations Website:

Job DescriptionCompany Description The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia and is led by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City, aiming to increase the effectiveness of the IT infrastructure and make services advanced, optimized, and responsive to the needs of residents, businesses, and visitors. OIT's responsibilities include: • Identifying the most effective approaches for new IT directions throughout the city government., • Improving the value of the city's technology assets and the return on technology investments., • Ensuring data security continuity., • Ensure reliability and availability of City systems and services., • Planning for continued operations in case of IT or communications service disruptions., • Supporting accountable, efficient, and effective government across all city departments, boards, commissions, and agencies.Job Description The Senior Director of Infrastructure reports to the Chief Technology Officer and is responsible for leading the enterprise and solution architecture functions. This role ensures that architectural roadmaps align with business strategies and enterprise transformation activities. The Senior Director manages a team of enterprise and solution architects and works with senior leadership to develop and execute organizational strategy, support enterprise change, and optimize technology investments. Principal Responsibilities: • Architecture:, • Establish and enforce architectural principles, standards, and governance to ensure consistency and interoperability across the enterprise., • Take a holistic view of the organization, considering how different projects and systems interact and contribute to the overall architecture., • Create and maintain comprehensive enterprise architecture models, encompassing business, data, application, and technology domains., • Develop and maintain technology roadmaps to guide the evolution of the IT landscape to meet future business requirements., • Evaluate and recommend technologies and oversee their integration into the overall enterprise architecture., • Consider factors such as reliability, scalability, flexibility, and security in architecture decisions to ensure the long-term success of the City., • Infrastructure:, • Oversee daily activities of the Enterprise & Solution Architects and related staff., • Provide direction and supervision to a cloud support team., • Direct the day-to-day operations for areas within their purview, including creating and managing strategies, plans, policies, and procedures., • Evaluate new technologies and tools to determine their suitability for integration into the product and enterprise-wide architecture., • Identify and mitigate potential risks related to technology solutions, ensuring security, compliance, and scalability., • Manage risks associated with technology decisions, considering factors like compliance, security, and long-term sustainability., • Collaborate with IT Security & Governance to ensure compliance and approved pathways to production for all domain initiatives., • Platform Engineering:, • Manage project budgets, timelines, and resources while maintaining a high level of quality in deliverables., • Train, coach, and mentor employees under their supervision., • Participate in or lead hiring processes, as needed., • Collaborate with leaders from various departments to understand business needs and ensure IT initiatives support organizational objectives., • Provide guidance to product, solution architects, and development teams, ensuring adherence to architectural principles and best practices.Qualifications A bachelor's or master's degree in computer science, information technology, or a related field, or equivalent experience is required. Candidates must have 7+ years of experience in software development, architecture, and design with a proven track record of successful project delivery. Required Skills and Abilities: • Proficiency in architecture modeling tools and languages., • Strong knowledge of relevant technologies, frameworks, and design patterns., • Excellent communication and interpersonal skills to effectively collaborate with diverse teams and stakeholders., • Strong analytical and problem-solving skills to address complex architectural challenges., • Ability to adapt to evolving technologies and business needs., • Strong knowledge of Disaster Recovery and Business Continuity Planning best practices., • Security and HIPAA compliance in networked solution(s)., • Experience with monitoring and alerting software tools and systems, such as SolarWinds, What's Up Gold, and PagerDuty., • Understanding of AWS/Azure Virtual and Cloud environments., • Data Center design, maintenance and Support., • Knowledge of common Hypervisor technologies (VMware, Azure Local, Nutanix) Additional Information Salary Range: $140,000 - $158,000 Salary cannot exceed $158,000. All applications should include the following: • Cover Letter clarifying your interest and qualifications for the role. Work Setting: in-person (onsite) Discover the Perks of Being a City of Philadelphia Employee: • We offer Comprehensive health coverage for employees and their eligible dependents, • Our wellness program offers eligibility into the discounted medical plan, • Employees receive paid vacation, sick leave, and holidays, • Generous retirement savings options are available, • Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness., • Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you're a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails. *The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to .

Job Description Who We Are NeuroFlow CEO and West Point graduate Christopher Molaro served in the army for five years, including a tour in Iraq as a platoon leader. Coming back home, he experienced firsthand the gaps in the behavioral health system and how veterans and civilians alike face too many barriers when it comes to receiving appropriate, timely care. While pursuing his MBA at Wharton, Chris met his future co-founder Adam Pardes, and the two agreed – even the most engaging digital mental health apps in the world wouldn't truly change the problem; only a solution that systematically integrated behavioral health into the full healthcare ecosystem could create meaningful change. And so they created NeuroFlow. What We Do: We pride ourselves on partnering with healthcare leaders to assist in driving better outcomes, lowering total cost of care, and making behavioral health risk more predictable and transparent. NeuroFlow exists to make sure no one who needs behavioral health support falls through the cracks.We build more than just engaging digital health tools for self-care: we create platforms that identify population behavioral health risk early, engage individuals with acuity-specific resources, and enable care teams to make smarter and more efficient decisions. Together, NeuroFlow's solutions arm healthcare organizations with the insights they need to overcome the systemic challenges in today's healthcare ecosystem. How We Do It: The award-winning culture at NeuroFlow is one built around encouragement and daring to be great. Our core values have been displayed in our office since day one, and each team member is responsible for carrying out these values and keeping each other accountable to them. We succeed through our flexibility and agility, navigating and transforming an industry ripe for change where "no" or "can't" is too often the default. NeuroFlow offers unique opportunities to work in a fun and challenging fast-paced environment with direct, meaningful impact on helping to close the divide between mental and physical health. The Opportunity This is a senior individual contributor role for someone who thrives in the earliest and most exciting stages of a market. You'll own a regional book of business selling NeuroFlow's solutions directly to commercial insurance carriers — targeting CMOs, CMCOs, VP-level behavioral health leaders, and their operational, financial and technical counterparts. Own the full sales cycle across a defined geographic territory, from initial prospecting through contract execution, for deals that typically involve multiple stakeholders and 6–12+ month sales cycles. Lead deeply consultative discovery to surface latent pain, understand organizational priorities, and connect NeuroFlow's capabilities to the clinical, financial, operational, and technical needs of each buyer. You don't pitch — you diagnose. Navigate complex buying committees that span behavioral health clinical leaders, care management and operations, finance, IT, and procurement. You'll build multilateral relationships and ensure NeuroFlow has champions at every relevant level. Apply a rigorous sales methodology (MEDDIC/MEDDPICC or equivalent) to qualify opportunities, maintain forecast integrity, and drive disciplined pipeline progression. You document what you know, know what you don't, and pursue both relentlessly. Leverage technology to sell smarter. You're a power user of your CRM and the broader sales tech stack — AI tools, engagement platforms, research tools — and you actively look for ways to create leverage in your process. Contribute to the playbook. As an early member of the payer sales team, you'll help define what great looks like — sharing discovery frameworks, objection handling, competitive intelligence, and deal strategies that make the whole team better. What We're Looking For Experience & Background • 8+ years of enterprise sales experience, with meaningful time selling to payers, • Track record closing complex, multi-stakeholder deals in the $500K–$2M+ range, • Experience selling analytics, SaaS, or tech-enabled services in a payer context; behavioral health familiarity is a strong plus, • Deeply discovery-oriented — you believe the quality of your questions is your primary competitive advantage, • Fluent across buyer personas: you can hold a credible conversation with a CMO about clinical outcomes and pivot to a CFO conversation about ROI and a CIO conversation about integration, • Practiced in MEDDIC, MEDDPICC, Challenger, or a similarly rigorous qualification and opportunity management framework — and you actually use it, not just recite it, • Highly process-oriented: you maintain a clean, accurate pipeline, forecast with integrity, and don't let deals drift without a clear next step, • Comfortable with ambiguity and energized by building — you can construct a point of view and a path forward in accounts where there's no established blueprint, • Intellectually curious — you read the trades, understand what's keeping payer executives up at night, and bring ideas to conversations, not just slides, • Resilient and self-directed — you don't need a manager to tell you what to do next in a deal; you think three moves ahead *Applicable for full time employees Flexible work schedule, unlimited PTO, physical and mental wellness benefits, medical coverage, parental leave, 401K, company-sponsored events, referral program, onsite gym, dog friendly office, snacks in the office, commuter benefits, onsite massages. What We Believe: NeuroFlow is a proud equal opportunity employer. Every day we are working to tackle the mental health crisis in America, and in order to do that well, we need diverse voices, experiences, and perspectives at the table. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace. *Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are typically done which will ensure an equal employment opportunity without imposing undue hardship on NeuroFlow. Please inform our Talent team if you need any assistance completing any forms or to otherwise participate in the application process. As a HIPAA compliant organization All team members shall: * Act in accordance with NeuroFlow's Information Security Policies. * Protect organizational assets from unauthorized access, disclosure, modification, destruction or interference. * Report security events or other risks to the organization * Execute organizational security processes or activities * Perform security responsibilities that defined and communicated for their role * Be responsible for their actions regarding the security of organization

Job DescriptionCompany Description The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. Job Description The Director of Public Safety is responsible for the planning (strategic and tactical), technology evaluation and selection, implementation, delivery, and assessment of the Public Safety’s technology infrastructure systems and services. They oversee the managers and directors of various Public Safety units, foster high-performing and agile teams, and effectively utilize the department’s technological, financial, and human resources. This position is responsible for all IT operations, projects and programs supporting the Police Department, Department of Prisons, The Public Safety PMO, and the Public Safety Legacy Systems group. This is both an operational and a strategic role. Essential Functions • Strategic Planning & Budgeting:, • Creates Public Safety IT roadmaps that leverage modern design principles and technologies that effectively meet both current and future agency needs., • In partnership with Public Safety department stakeholders, leads strategic planning to improve efficiency and effectiveness through IT programs., • Oversees Public Safety program execution and solution delivery., • Provides oversight to all Public Safety IT programs including requirements gathering, user-centered design, implementation, and assessment., • Participates in the management of the operating and capital budgets for the OIT Public Safety department., • Leads the evaluation of Public Safety solutions that meet short and long-term goals and develops business cases to guide their selection., • Recommends IT enhancements and investments, where appropriate, to support the City’s Public Safety strategic goals and technology priorities., • Service Delivery & Optimization:, • Directs the day-to-day operations for areas within their purview., • Ensures high availability and reliability of the IT infrastructure ecosystem., • Identifies appropriate industry standards, legislative requirements, City policies, OIT procedures, and best practices for technology management and support, and ensures they are consistently implemented across the department., • Continually assesses and improves departmental processes, services, and systems., • Identifies and implements key metrics and service level agreements (SLAs) for Public Safety IT services., • Provides oversight and manages Public Safety vendors holding them accountable to service level agreements and deliverables and manages contract renewals., • Management & Leadership:, • Builds, supports, and expands a culture that is supportive of diversity, equity, and inclusion where employees from all backgrounds can succeed and thrive., • Trains, coaches, and mentors employees under their supervision., • Builds strong and collaborative partnerships with key stakeholders across the City and State by actively participating in City and State activities and initiatives., • Keeps the CTO informed of current and potential issues, activities, operational outages, and any other risks that might jeopardize or degrade service delivery to the Public Safety community including external partners.Qualifications, • BA/BS degree or an equivalent combination of education and experience., • Ten plus (10+) years of applicable work experience with 5 or more years of IT management or IT program management experience, preferably in a large governmental environment or a large and highly regulated entity., • Experience in a management role, with proven leadership skills and demonstrated ability to manage high-performing teams, vendors, operations, and budgets., • Experience leading organizational and/or technology change initiatives with a strong emphasis on relationship-building, collaboration, and shared stewardship., • Strong written and oral communication skills (including ability to present ideas in user-friendly, business-friendly and technical language)., • Experience with budgeting, financial planning, and business operations., • Experience in IT planning, strategy, and architecture that supports an organization’s business needs and operations., • Expertise in one or more of the Public Safety technical domains, including: 911; Police; Prisons; Fire and OEM., • Demonstrated conflict resolution, influence, and/or consensus-building. Additional Information Salary Range: $120,000 - $149,000 Did you know? ● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities ● We offer Comprehensive health coverage for employees and their eligible dependents ● Our wellness program offers eligibility into the discounted medical plan ● Employees receive paid vacation, sick leave, and holidays ● Generous retirement savings options are available *The successful candidate must be a city of Philadelphia resident within six months of hire Please note that effective September 1, 2021, the City of Philadelphia is requiring all new employees to present proof of vaccination against COVID-19. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr @phila.gov. For more information, go to: Human Relations Website:

Job Description Position: Head of IT Department: IT Reports To: Global CIO Salary Type: Exempt Location: Philadelphia, PA Make a greater impact at Bonduelle Americas! Bonduelle Americas is a certified B Corp inviting people to embrace a flexitarian lifestyle with an expanding portfolio of plant-rich products available in and beyond the produce aisle. We operate four facilities and employ nearly 3,000 Associates in the US. Bonduelle Americas is a wholly-owned subsidiary of Groupe Bonduelle (BON.PA), an established global brand with more than 170 years of family heritage bringing the joy of plants to tables around the world. Globally, our ready-to-eat plant-rich food products are grown on 173,000 acres by our grower partners and marketed in nearly 100 countries. Our mission is to inspire the transition toward a plant-rich diet to contribute to people's well-being and planet health. Join us at Bonduelle Americas for an opportunity to advance your career in a culture that places people first. As a valued member of our company, you will work in a mission-driven environment aimed at preserving the planet’s resources while providing healthy plant-based products to millions of consumers around the world. Position Summary: The Head of IT – US Region will lead the Information Technology function across the United States, delivering secure, reliable, and cost-effective IT services that drive business performance. This role ensures alignment with global IT and digital strategies, as well as with global governance frameworks, while addressing the unique requirements of the US business, fostering operational excellence, compliance, and continuous innovation. Operating within a global IT governance and architecture framework, the role balances adherence to global standards with pragmatic leadership of US-specific transformation initiatives. Day-to-day IT operations are largely delegated; the focus is on strategy, portfolio leadership, and business outcomes. Key Responsibilities Regional CIO Leadership & Strategy · Own the US IT strategy and roadmap, aligned to global digital priorities and US business objectives. · Translate enterprise and global technology strategies into regionally executable programs that deliver measurable operational and financial impact. · Act as a senior advisor to the US executive team on technology-enabled transformation. · Manufacturing & Supply Chain Enablement (Primary Emphasis) · Partner with Operations, Supply Chain, Quality, and Food Safety leaders to modernize plant and network-level systems. · Drive technology enablement across manufacturing, including ERP execution, plant systems integration, data visibility, automation, and digital workflows. · Ensure systems support regulatory compliance, traceability, uptime, and cost discipline across the manufacturing footprint. Enterprise Transformation & Portfolio Leadership · Lead the US portfolio of major transformation initiatives, including ERP, data platforms, digital manufacturing, automation, and AI-enabled capabilities. · Serve as the US business lead for global deployments, ensuring solutions are adopted, localized appropriately, and deliver expected benefits. · Focus on value realization, standardization, and simplification, not project administration. Global Governance, Risk & Architecture Alignment · Ensure US initiatives comply with global IT governance, cybersecurity standards, data architecture, and regulatory requirements (e.g., SOX, data privacy). · Act as the regional steward of enterprise architecture principles and system integrity. · Partner with global IT and cybersecurity leadership to assess risk, prioritize controls, and manage exceptions. Leadership, Operating Model & Ecosystem · Lead a senior regional IT leadership team with clear accountability for execution and service delivery. · Shape an operating model that leverages shared services, vendors, and system integrators while retaining strong regional ownership. · Build organizational capability to sustain transformation beyond individual programs. Qualifications · 10+ years of senior IT leadership experience in manufacturing-intensive environments (food, agriculture, CPG, industrial). · Demonstrated success leading enterprise-scale transformation programs (ERP, data, manufacturing systems, automation). · Comfortable operating in matrixed, multinational organizations with strong global governance. · Able to influence senior stakeholders without direct control of all resources. · Strong business orientation — understands margin, throughput, cost, and operational risk. Leadership Style & Competencies · Enterprise Mindset: Thinks beyond IT to business architecture and value creation. · Transformation Leadership: Drives change, adoption, and measurable outcomes. · Operational Credibility: Trusted by plant, supply chain, and quality leaders. · Global Fluency: Respects standards, escalates thoughtfully, executes locally. · Executive Presence: Operates confidently with C-suite and global leadership.

Job DescriptionCompany Description The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia and is led by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City, aiming to increase the effectiveness of the IT infrastructure and make services advanced, optimized, and responsive to the needs of residents, businesses, and visitors. The mission of the Department of Behavioral Health and Intellectual Disability Services (DBHIDS) is to educate, strengthen, and serve individuals and communities so that all Philadelphians can thrive. We work with persons recovering from mental health and/or substance use, individuals with intellectual disabilities, families, and service providers to ensure that high quality services are accessible, effective and appropriate. We are committed to developing a system of care that is data-driven, employs evidence-based practices, promotes cultural competence and eliminates health care disparities. Job Description Under limited supervision, the Data Warehouse Developer (DWD) supports information integration and delivery needs for DBHIDS as part of the enterprise data warehouse (EDW) team. The DWD works collaboratively with business stakeholders, data architects, data management professionals and other analysts. The DWD is responsible for understanding the business definitions of data, where the data is collected, how it is published, and the technologies necessary to make it a useful resource for data consumers. As part of the EDW team, the DWD will support the activities of the enterprise business intelligence (BI) team as well as individual business unit analysts, and work on cross-unit EDW, BI, and master data management (MDM) projects. The DWD shall be responsible for: • Developing data warehousing solutions consistent with the vision and direction of the department’s Data Governance Framework Strategic Plan., • Designing, testing, implementing, and monitoring data integration programs to consume data from multiple sources, archive it, create load routines, and load it into an integrated data vault-based Kalido EDW implementation., • Designing, testing, implementing, and monitoring data integration programs to publish data from the EDW into dimensional models, flat files, and proprietary structures to meet the needs for reporting, analytics, and external data requests., • Working closely with the business intelligence unit and internal customers across DBHIDS to optimize reports and analytics capability using the Qliksense business intelligence platform., • Working with data quality and business analysts to identify and resolve data issues through configuration of data cleansing and de-duplication software and the use of the Kalido MDM tools., • Assisting in data analysis for data quality issues such as duplicate records or missing values by identifying data integration errors., • Working with database administrators to ensure that the EDW is tuned for optimal performance., • Working with business analysts to develop and refine reporting and analytics requirements., • Maintaining data lineage through source-to-target mapping documentation and documenting rules and procedures required to transform, process, and load data into the EDW or into reporting solutions., • Assisting with maintenance of an enterprise metadata management capability to integrate data dictionaries with the enterprise business glossary., • Suggesting and implementing process changes to improve the overall data management effectiveness of the Department., • Leveraging the department data integration and master data management environment as the primary source for analytical reporting solutions., • Analyzing reporting requirements to determine if needed data already exists in the data warehouse environment or must be acquired., • Determining ways to reuse data structures and processes to meet other reporting needs., • Installing and configuring data integration and other data management software., • Coordinating with application and network infrastructure personnel to ensure availability of the EDW and MDM environments. Essential Functions • Data Integration Support: identify data warehouse sources, map them to data warehouse and reporting structures, and develop and maintain the required data integration processes., • EDW Platform Support: in cooperation with other technologists, provide installation, configuration, and administration for EDW and data management tools., • BI Reporting Solutions: assist with development efforts for operational and analytical reporting solutions from an enterprise data warehousing environment., • BI Platform Support: in cooperation with other technologists, assist with installation and configuration of BI and reporting tools., • Applied Research: perform directed research on various EDW and data management subjects.Qualifications Qualifications (Education and Experience) • Bachelor’s Degree (coursework in Data Analysis, Information Management, Computer Science, or Information Technology preferred)., • Three (3) years of experience in implementing data management solutions in a large heterogeneous organization, including design, development, performance, evaluation, modification, security, backup, version control, and quality assurance. Experience with Microsoft SQL Server database platform is preferred. A graduate degree with coursework in Information Management or Information Technology can be substituted for two years of experience., • Proficiency in the use of structured query language (SQL)., • Proficiency in Microsoft Office to include Word, Excel, and Outlook, and PowerPoint or comparable productivity software., • Proficiency in the use of various data modeling, data management, and general productivity tools and technologies., • Strong organizational and administrative skills including prioritizing, multi-tasking, and keeping track of information or work in progress while ensuring accuracy., • Strong time management, problem solving, and project management skills., • Knowledge of supervisory principles, practices, and techniques., • Knowledge of the principles and practices of designing, developing, implementing, maintaining, evaluating, and controlling operational and analytical reporting solutions., • Knowledge of BI software and other reporting tools; Qlik Sense experience strongly desired., • Knowledge of the concepts of database management, database design, and internal data security mechanisms., • Knowledge of information technology and familiarity with information design patterns, technology practices, policies, and procedures., • Knowledge of current principles and best practices of data management within large organizations., • Ability to install, configure, optimize and manage BI and reporting technologies., • Ability to design, write, test, troubleshoot and execute SQL scripts and queries., • Ability to create a dimensional model based upon business requirements, and to create and implement an efficient database design from application specifications., • Ability to develop complex queries and create reports based on user needs and requirements., • Ability to communicate effectively and coordinate activities with other information technology staff in the development of complex reporting solutions., • Ability to communicate effectively between subject matter experts and developers to ensure accurate translation of business needs to implementation efforts., • Ability to identify and communicate risks to project timetables, deliverables, or scope., • Ability to analyze problem conditions affecting data quality or the performance of reporting solutions, and then arrive at realistic solutions., • Ability to prepare clear, accurate and informative reports and documentation on BI or reporting matters., • Ability to promote and value diversity and understand multicultural and cultural competencies; ability to work effectively with management, technologists, business staff and other stakeholders from different backgrounds., • Ability to adapt to changing business needs, conditions, and work responsibilities; responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives., • Ability to apply professional judgment in complex situations and handle effectively multiple tasks, initiatives and priorities. Additional Information Salary Range: $65,000 - $75,000 Salary cannot exceed $75,000. All applications should include the following: • Cover Letter clarifying your interest and qualifications for the role. Work Setting: in-person (onsite) Discover the Perks of Being a City of Philadelphia Employee: • We offer Comprehensive health coverage for employees and their eligible dependents, • Our wellness program offers eligibility into the discounted medical plan, • Employees receive paid vacation, sick leave, and holidays, • Generous retirement savings options are available, • Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness., • Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you're a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails. *The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to .

Job DescriptionCompany Description A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here. What We Offer: • Impact - The work you do here matters to millions., • Growth - Philadelphia is growing, why not grow with it?, • Diversity & Inclusion - Find a career in a place where everyone belongs., • Benefits - We care about your well-being. The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. Job Description You will: • Develop and maintain high-quality Android applications using React Native and native Android technologies, • Build responsive mobile interfaces that work seamlessly across various Android devices and screen sizes, • Collaborate with the mobile development team to establish best practices for Android-specific development, • Implement Android-specific features including push notifications, background services, and device integrations, • Ensure applications comply with Google Play Store guidelines and submission requirements, • Write clean, maintainable code following Android development best practices and coding standards, • Participate in code reviews to maintain code quality and share knowledge with team members, • Work closely with UX/UI designers to implement pixel-perfect designs optimized for Android platforms, • Debug and resolve Android-specific issues across different device manufacturers and OS versions, • Optimize app performance for various Android hardware configurations, • Integrate with backend APIs and services to deliver seamless user experiences, • Stay current with Android development trends, tools, and Google's evolving platform guidelines, • Contribute to the continuous improvement of the mobile development process and toolchain, • Develops native Android applications and React Native cross-platform solutions, • Implements Android-specific UI components and navigation patterns, • Integrates with Android system services and hardware features, • Works effectively with cross-functional teams including designers, backend developers, and product managers, • Participates in agile development processes including sprint planning and retrospectives, • Writes comprehensive unit tests and integration tests for Android applications, • Performs thorough testing across multiple Android devices and OS versions, • Follows established QA processes to ensure high-quality app releasesQualifications, • Strong proficiency in React Native development with focus on Android platform optimization, • Solid understanding of Android development fundamentals including Activities, Fragments, Services, and Content Providers, • Experience with Android Studio, Gradle build system, and Android SDK tools, • Knowledge of Material Design principles and Android UI/UX best practices, • Proficiency in JavaScript/TypeScript and Java/Kotlin programming languages, • Understanding of Android app lifecycle, memory management, and performance optimization, • Experience with Android-specific libraries and frameworks (Retrofit, Room, WorkManager, etc.), • Familiarity with Google Play Console and app store submission processes, • Strong problem-solving skills and ability to debug complex mobile applications, • Experience with version control systems, preferably Git, • Understanding of RESTful APIs and mobile app security best practices, • Knowledge of automated testing frameworks for mobile applications, • Understanding of the modern mobile platform and common architectures, • Strong understanding of the key differences in supported hardware and features across the mobile device landscape, • React Native, • Server-side programming languages such as .NET Core, Node.js, or PHP, • Command line and shell scripts, • Web application security concerns and ways to mitigate them, • Git, or similar version control systems, • SQL, and usage of relational databases such as PostgreSQL, Oracle, MSSQL, • Amazon Web Services (AWS), • Containerization, • Automated test/deployment pipelines, • API design and development Additional Information We care more about what you can do than where you learned how to do it. That said, a bachelor’s degree is a good foundation for the work, and job-related experience around the competencies above is acceptable as well. The ideal candidate will have at least five years of relevant experience. Salary Range: $65,000- $80,000 Important: To be considered, candidates must provide a cover letter and resume. All applications should include the following: • A one-page cover letter clarifying your interest and qualifications for the role. It really helps us understand why you’re interested in this position. We read every single one!, • Your resume or curriculum vitae., • Optionally, an online professional portfolio or public GitHub account. We won’t accept or review incomplete applications. Work Setting: in-person (onsite) Discover the Perks of Being a City of Philadelphia Employee: • We offer Comprehensive health coverage for employees and their eligible dependents, • Our wellness program offers eligibility into the discounted medical plan, • Employees receive paid vacation, sick leave, and holidays, • Generous retirement savings options are available, • Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness., • Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you're a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails. *The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to .

Job DescriptionCompany Description The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. Job Description The Digital Navigator Lead plays an essential role in the Office of Innovation and Technology supporting Philadelphia residents with accessing and using technology. The Digital Navigator Lead is a trusted digital support staff and acts as a subject matter expert (SME) on technology benefit programs for Philadelphia residents. The Digital Navigator Lead provides individualized or small group assistance via phone, in-person, text, chat or other methods to those who need affordable home internet service, affordable internet-capable devices, and/or coaching and training in baseline and intermediate digital skills in order to become effective home internet users. A key function in this role will be to lead and support the Digital Navigator Specialists and Communications Director in developing outreach materials, supporting marketing campaigns, and collaborating with internal departments to share success stories, promote digital equity initiatives, and highlight community impact. The role also includes gathering resident feedback, tracking engagement metrics, and representing the Digital Equity team at community events to raise awareness of available services. Job Description Essential Functions -Assist with leading the Digital Equity team on special projects and support the Digital Navigator Specialists with program development Receive and respond to phone calls from call center related to Digital Navigation requests. • Have a minimum of 10 hours available weekly in the community at designated locations to schedule in-person appointments with residents in need of support., • Screen residents for eligibility into internet subsidy programs and other related services., • Provide 1-on-1 assistance to residents in the following: enrolling in free or low-cost internet service, finding a free or low-cost computer that meets their needs, getting basic technical support, troubleshoot connectivity issues, using online programs and apps, and enrolling in digital literacy training, adult education programs, or workforce programs., • Maintain expertise on the range of internet, device access, and digital skills offerings in the Philadelphia ecosystem., • Interview and assess clients to establish what assistance is needed and to determine their eligibility for benefits or programs. Conduct intake assessments document services provided and track clients’ progress using OIT software to maintain a robust client data system. Consistently document outcomes and services rendered. Locate and correct data entry errors or report them to supervisors., • Provide baseline and intermediate level digital skills workshops and class across priority city locations., • Engage in direct outreach activities to share information about the City’s Digital Navigator Network and promote OIT digital inclusion Initiatives., • Schedule client appointments during direct outreach events and during office days., • Assist clients in preparing applications and forms for services and, when appropriate, refer applicants to other agencies for assistance or access to resources. Competencies, Knowledge, Skills and Abilities • Candidate must have at least 2-3 years providing digital skills support or training to community members, • Must have some understanding of benefits and role of government in administering benefits programs. • Experience managing/leading teams and projects • Creative, motivated and the ability to meet deadlines, • The ability to work alone and in a team setting; excellent customer service skills, • Excellent oral and written communication, critical thinking and problem skills, comfort using technology and teaching others, • Ability to embrace the challenge of learning and teaching basic technological concepts related to internet services, computer and device characteristics, and common online services and applications., • Comfort working in diverse environments and with diverse clients (including families, homeless, ex-offenders, individuals with behavioral/mental health and or substance abuse issues, etc.)., • The ability to maintain confidentiality., • The ability to work nights and weekends is essential., • Familiarity with Northstar Digital Literacy and/or other common digital skills training certifications a plus., • Candidate must have high school diploma or equivalent., • Bi-lingual language skills are preferred but not required Other Specialties, Certifications, Physical Requirements, and Work Conditions • Regular, predictable attendance is required, • This position requires travel across the city to multiple locations within a work week., • This position operates in an office setting and routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets, • Exertion of physical strength to lift, carry, push, pull, or otherwise move objects up to 10 pounds. Work involves sitting most of the time. Walking and standing is often necessary in carrying out job duties, • Successful candidate must be a city of Philadelphia resident within six months of hire Additional Information Salary Range: $50,000 - $60,000 Starting salary to be determined based on experience and qualifications. All applications should include the following: • Cover Letter clarifying your interest and qualifications for the role. Work Setting: in-person (onsite) Discover the Perks of Being a City of Philadelphia Employee: • We offer Comprehensive health coverage for employees and their eligible dependents, • Our wellness program offers eligibility into the discounted medical plan, • Employees receive paid vacation, sick leave, and holidays, • Generous retirement savings options are available, • Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness., • Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you're a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails. *The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to .

Job DescriptionCompany Description The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. The City of Philadelphia’s Office of Innovation and Technology (OIT) is seeking a visionary, hands-on creative leader to serve as Chief Creative Strategy Officer. This role blends creative direction, digital media production, communications leadership, and equity-driven storytelling to reimagine how the City connects with residents. This executive will be responsible for transforming Channel 64 into a modern, compelling civic media platform; leading video, production, and creative strategy across OIT; managing the Digital Equity team; and overseeing communications to ensure Philadelphia’s innovation work is visible, human-centered, and impactful. This is not a traditional strategy role. It is a builder role for someone who understands video production, content ecosystems, creative storytelling, and digital-first strategy, and who can translate complex technology and equity initiatives into accessible, engaging narratives for residents. Job Description Key Responsibilities 1. Creative & Content Strategy Leadership * Define and execute a bold, cohesive creative vision for OIT across video, broadcast, digital, and social platforms. * Lead creative strategy that translates technical and policy-driven work into compelling stories that resonate with residents. * Establish standards for visual identity, tone, storytelling, and content quality across all media. * Serve as OIT’s senior creative voice, ensuring consistency, originality, and clarity in all public-facing materials. 2. Channel 64 & Video Production * Reimagine and modernize Channel 64 as a flagship civic media channel, including programming strategy, format innovation, and audience growth. * Oversee all aspects of video production, including concept development, scripting, filming, editing, and distribution. * Introduce new formats (short-form, documentary-style, live, educational, community-driven content) that meet residents where they are. * Ensure production workflows, timelines, and quality standards support high-impact storytelling at scale. 3. Communications & Public Narrative * Lead OIT’s communications strategy across traditional media, digital platforms, and internal channels. * Oversee messaging, press strategy, and public-facing campaigns that elevate OIT’s work and demonstrate value to residents. * Ensure clear, inclusive, and resident-centered language across all communications. * Manage crisis and high-visibility communications with creativity, clarity, and confidence. 4. Digital Equity Leadership * Directly manage and support the Digital Equity team, ensuring their work is strategically aligned, well-resourced, and highly visible. * Elevate digital equity initiatives through storytelling that centers residents, communities, and outcomes. * Partner with community organizations to co-create content that reflects lived experience and builds trust. * Ensure equity is embedded not only in programs, but in how the City communicates and engages. 5. Team Leadership & Creative Culture * Lead a multidisciplinary team spanning creative, communications, video production, and digital equity. * Foster a culture that values experimentation, collaboration, feedback, and continuous improvement. * Develop staff talent through mentorship, clear creative direction, and opportunities to innovate. * Effectively manage vendors, agencies, freelancers, and production partners as extensions of the team. 6. Strategic Partnerships & Innovation * Build partnerships with media organizations, creative agencies, educational institutions, and technology partners. * Identify emerging trends in digital media, storytelling, and civic engagement and bring them into City work. * Represent OIT at conferences, public events, and community forums as a creative and strategic leader. 7. Data-Informed Creative Strategy * Use audience insights, analytics, and performance metrics to inform creative decisions and content strategy. * Balance data with creative intuition to test, iterate, and scale what works. * Measure success through reach, engagement, trust, and resident understanding, not just output. Qualifications Qualifications Education & Experience * Bachelor’s degree in Communications, Media Production, Film, Journalism, Creative Strategy, Public Administration, or a related field; advanced degree preferred. * Minimum of 10 years of experience leading creative, media, communications, or digital strategy work, with at least 5 years in a senior leadership role. * Demonstrated experience overseeing video production, broadcast or digital media, and creative teams. * Experience working in government, public sector, nonprofit, or mission-driven organizations strongly preferred. Skills & Attributes * Deep understanding of video production, storytelling, and modern content ecosystems. * Strong creative vision paired with the ability to execute and manage complex projects. * Excellent communicator who can translate technical or policy topics into accessible narratives. * Collaborative leader who balances creative freedom with accountability and structure. * Comfort operating in ambiguity and building new systems, platforms, and approaches from the ground up. * Strong commitment to public service, equity, and resident-centered design. Additional Information Salary Range: $160,000 - $175,000 Salary Range cannot exceed $175,000 All applications must include a cover letter. Applications without a cover letter will be considered incomplete. Did you know? ● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities ● We offer Comprehensive health coverage for employees and their eligible dependents ● Our wellness program offers eligibility into the discounted medical plan ● Employees receive paid vacation, sick leave, and holidays ● Generous retirement savings options are available *The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr @phila.gov. For more information, go to: Human Relations Website:

Job DescriptionCompany Description The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. The Application Support Supervisor oversees a team of technical professionals responsible for supporting, maintaining, and improving multiple technology solutions across the Department of Revenue. This role ensures systems are reliable, secure, and effectively meet business needs while aligning with the City’s enterprise standards and technology strategy. In partnership with business units, this position analyzes processes, identifies opportunities for improvement, and guides the effective use of technology to enhance operational outcomes. The Supervisor manages vendor relationships, coordinates across multiple systems and teams, and serves as a key liaison between Revenue, the Office of Innovation and Technology (OIT), and external partners. As a member of Revenue IT leadership, the Technical Solutions Supervisor is expected to model and promote a collaborative, human-centered, innovative, accountable, transparent, and inclusive culture that reflects the department’s mission and values. Job Description Essential Functions • Supervise a cross-functional team of technical staff supporting multiple Revenue systems and applications., • Set work priorities, assign and review tasks, and ensure consistent adherence to standards, schedules, and service level expectations., • Provide coaching, mentoring, and professional development to staff to build technical capability and promote high performance., • Oversee vendor and contract resources, ensuring deliverables meet scope, quality, and timeline expectations., • Coordinate cross-system efforts, ensuring technical consistency, integration, and alignment with business requirements., • Develop and maintain system documentation, configuration standards, and governance frameworks to promote reliability and knowledge continuity., • Lead or oversee system testing, change management, and deployment activities, coordinating with business and OIT stakeholders., • Evaluate and recommend emerging technologies or process improvements to enhance operational efficiency and user experience., • Serve as the primary liaison for Revenue IT, business units, OIT, and vendors, facilitating clear communication, planning, and issue resolution., • Monitor system performance, service delivery, and client satisfaction, identifying and implementing improvements as needed., • Foster collaboration and cross-training among team members to ensure continuity of support across systems and functions., • Act as one of the technical experts, • Write or collect solution specific technology standards, documentation, and other materials needed to ensure consistent design, implementation, and use of technology across the Department of Revenue., • Work closely with development and support teams (whether City staff or vendors) and assist in prioritization of features and functionality for systems., • Research, investigate, and promote the use of existing and emerging technologies to support or enhance Revenue’s operations and/or work., • Perform initial testing of enhancements and provide feedback to developers as needed. Coordinate with Revenue subject matter experts on second level testing., • Build and maintain collaborative and consultative relationships with Revenue, central OIT areas, and vendors related to specific technology solutions being managed and serve as primary point of contact for IT coordination of services, communication, and planning around those systems., • Gain an in-depth understanding of Revenue’s processes and requirements as they relate to the supported systems., • Conduct regular reviews, priority-setting, and planning sessions with Revenue areas and other stakeholders. Serve as an advocate for those priorities, plans, and other technology needs within Revenue IT and OIT., • Monitor, evaluate, and regularly report to Revenue IT leadership on business process-related IT projects, services, and support; the delivery of services according to service level agreements; and levels of client satisfaction.Qualifications Competencies, Knowledge, Skills and Abilities • Proven leadership and supervisory skills with the ability to motivate, develop, and evaluate technical staff., • Strong analytical and problem-solving abilities with a focus on cross-system coordination and operational impact., • Excellent written and verbal communication skills, capable of translating technical information for non-technical audiences., • Demonstrated ability to manage multiple complex systems, projects, and vendor relationships concurrently., • Knowledge of application management, system integration, testing, documentation, and change management best practices., • Commitment to user-centered service design, innovation, and data-driven decision making., • Ability to foster collaboration across diverse teams and promote a culture of transparency, accountability, and inclusion. We care more about what you can do than where you learned how to do it. That said, a bachelor’s degree is a good foundation for the work, and job-related experience around the competencies above is acceptable as well. The ideal candidate will have at least three years of experience with application support as well as working on and/or leading project teams. Additional Information Salary: $70,000-$85,000 Salary cannot exceed $85,000 We’re interested in hiring the best possible candidate for the role. We recognize that experience, education, and qualifications can be attained in a variety of ways and that many skillsets are transferable. If you feel you’re a good fit, please don’t hesitate to apply. Please include: • Resume Did you know? ● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities ● We offer Comprehensive health coverage for employees and their eligible dependents ● Our wellness program offers eligibility into the discounted medical plan ● Employees receive paid vacation, sick leave, and holidays ● Generous retirement savings options are available *The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr @phila.gov. For more information, go to: Human Relations Website:

Job DescriptionCompany Description The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. Job Description The OIT Portfolio Manager is responsible for managing the planning, prioritization, and execution of IT projects within the OIT Operations umbrella, including assessing impacts of external project pressures to project capability. They will manage productive relationships with internal and external stakeholders (typically within the City and associated agencies) and assist OIT in fostering strong and collaborative partnerships between OIT Operations, as well as with other units within OIT and various outside business partners. In this role, they will manage a small team of IT project management professionals and will work closely and collaboratively with OIT Operations leadership to set priorities and strategic directions, communicate with stakeholders, and set divisional goals for supporting our Citywide partners. They are expected to work with the OIT Operations departmental leaders to assist in promoting a collaborative, human-centered, innovative, accountable, transparent, and inclusive culture within their area. Essential Functions Management • Works to develop employees under their supervision., • Assigns projects and priorities; addresses blockers., • Manages roadmaps for the operations project portfolio related to departmental priorities in collaboration with PMs, leadership, and operations staff, and constituent stakeholders. Coordinates the development and implementation of major project timelines where appropriate., • Follows effective relationship and project management processes, including appropriate metrics and tools to report on the effectiveness of those relationships, projects, and project portfolio., • Conducts regular reviews, priority-setting, and planning sessions with departmental partners. Serves as an advocate for those priorities/plans., • Analyzes performance of activities within their area and documents resolutions, identifies and remediates problem areas, and devises and delivers solutions to enhance quality of area’s services., • Monitors request handling and escalation policies and procedures; manages the processing of incoming requests to ensure courteous, timely, and effective response., • Tracks and analyzes status and trends and generates reports for internal and external audiences., • Keeps their supervisor informed of current and potential issues, activities, operational outages, and any other risks that might jeopardize project success or impact IT service delivery., • Ensures excellent project documentation., • Serves as Operations’ primary representative on cross-PMO planning, processes, and Gates. Relationship Building Maintains collaborative and consultative relationships with Operations, central IT groups, Governance PMO, and departmental IT groups. Gains an understanding of the goals, strategies, processes, and requirements of the department to which they are assigned. Reports regularly to departmental leadership and OIT Operations on projects, services, and support. Competencies, Knowledge, Skills and Abilities • Proven track record managing complex projects., • Ability to solve business problems and develop user/business-driven technology strategies and plans., • Broad knowledge and facility with operational and/or enterprise IT including foundation in core IT concepts such as networking, security, application development/implementation, data management, etc., • Strong written and oral communication skills (including ability to present ideas in user-friendly, business-friendly and technical language) and interpersonal skills with a focus on rapport-building, listening and questioning skills., • Proven analytical and problem-solving abilities, including ability to anticipate, identify, and solve critical problems., • Supports and expands a culture that is supportive of diversity, equity, and inclusion where employees from all backgrounds can succeed and thrive., • Exceptional customer service orientation.Qualifications • Minimum of 5-7 years’ Project Management experience managing multiple, large, cross-functional teams or projects, • 5-8 years of applicable business experience, • PMP certification or Master’s Certificate in Project Management preferred., • Any equivalent combination of education and experience is determined to be acceptable by the Office of Innovation & Technology and Human Resources. Additional Information Salary Range : $105,000-$120,000 Starting salary to be determined based on experience and qualifications. Important: To apply, candidates must provide a cover letter and a resume. Work Setting: in-person (onsite) Discover the Perks of Being a City of Philadelphia Employee: • We offer Comprehensive health coverage for employees and their eligible dependents, • Our wellness program offers eligibility into the discounted medical plan, • Employees receive paid vacation, sick leave, and holidays, • Generous retirement savings options are available, • Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness., • Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you're a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails. *The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to .

Job DescriptionCompany Description The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. The goal of IT for the Department of Revenue is to support all applications that fulfill the Departments mission of timely, courteous, and prompt collection of all revenue due to the City of Philadelphia, and all tax revenue due to the School District of Philadelphia. This includes the billing and collection of water and sewer charges. The Water Revenue Bureau provides all billing and collection functions for water and sewer charges. We ensure that the Philadelphia Water Department has the financial resources needed to provide reliable, high-quality water to Philadelphia residents, businesses, and communities. The Department of Revenue also administers the City’s many tax and assistance programs. The IT Department’s role is to manage the many applications’ maintenance, growth and security which support the City’s schools, hospitals, departments, infrastructure and citizens. Job Description Position Summary/ Essential functions The IT Manager for Revenue IT Water Support is responsible for managing the design, implementation, and support of the City’s water billing and customer account systems, including the BASIS2 platform and its related applications and integrations. This role oversees a team of application support specialists, developers, and analysts who maintain and evolve the technology that supports water billing, payment processing, collections, and customer service operations for the Water Revenue Bureau (WRB). The IT Manager will ensure that systems remain stable, secure, and optimized while also driving continuous improvement and modernization efforts. They will manage relationships with vendors, coordinate with central OIT infrastructure and security teams, and partner closely with WRB leadership to align technical capabilities with business needs. As a member of the Revenue IT leadership team, the IT Manager for Revenue IT Water Support will collaborate with peers—including the IT Manager for Revenue IT Tax Support—to ensure consistency, knowledge-sharing, and coordinated technology planning across Revenue’s enterprise systems. The IT Manager will also support the IT Director in promoting a collaborative, human-centered, innovative, accountable, transparent, and inclusive culture within the department. Essential Functions Management • Builds, supports, and expands a culture that values diversity, equity, and inclusion, ensuring employees from all backgrounds can succeed and thrive., • Trains, mentors, and coaches employees under their supervision; conducts performance appraisals and supports professional development., • Manages a cross-functional team comprised of City IT staff, vendor resources, and WRB business partners responsible for water billing and customer account systems., • Oversees all aspects of BASIS2 system operations, including billing cycles, payment processing, account adjustments, and reporting., • Leads the team’s response to production issues, ensuring timely root cause analysis, resolution, and prevention strategies., • Manages product roadmaps and enhancement backlogs for BASIS2 and related applications, in collaboration with WRB leadership and OIT partners., • Coordinates vendor work plans and ensures service-level compliance and accountability., • Partners with OIT infrastructure, database, and security teams to ensure system performance, capacity, and data integrity., • Identifies opportunities for process automation, system optimization, and improved user experience., • Tracks and analyzes operational performance metrics, incidents, and trends; prepares reports for leadership and stakeholders., • Serves as the primary liaison between Revenue IT and WRB for all technology-related coordination, planning, and communication., • Develops a deep understanding of WRB’s goals, operational workflows, and priorities to align IT support and strategy., • Maintains collaborative relationships with central OIT teams (Infrastructure, DBA, Security, Network) to ensure seamless service delivery., • Builds and sustains effective vendor partnerships, ensuring knowledge transfer, accountability, and long-term stability of the BASIS2 environment., • Collaborates with peer IT Managers to ensure cross-system coordination, data integration, and shared best practices across Revenue systems. Qualifications Qualifications (Education and Experience) • Completion of a bachelor’s degree program at an accredited college or university, which has included major course work in Computer Science, information science, systems analysis, software engineering, or a closely related field., • Preferred candidate will have 3+ years supervisory/management experience, • Preferred candidate will have 6+ years related information systems experience., • Strong background in business process analysis, application engineering, network configuration., • Leadership and Team Management: Proven ability to lead technical teams, motivate staff, and manage performance in a complex environment., • Technical Expertise: Strong understanding of enterprise billing or financial systems (experience with BASIS2 highly desirable), Oracle/SQL environments, batch processing, and system integrations., • Operational Excellence: Demonstrated ability to manage production systems, monitor performance, and coordinate incident response and recovery., • Strategic Thinking: Ability to align technical activities with organizational goals and to contribute to technology roadmaps and modernization strategies., • Communication and Collaboration: Excellent verbal and written communication skills; able to convey technical information to non-technical stakeholders and foster collaboration across departments., • Analytical Skills: Exceptional problem-solving ability, with a focus on diagnosing and resolving complex system issues., • Customer Focus: Strong service orientation and ability to understand and support WRB’s mission and customer base., • Change Management: Comfortable working in a dynamic, evolving technology landscape; capable of leading teams through change and modernization efforts., • Bachelor's degree in Computer Science related field, or minimum of 4 years of equivalent relevant experience, • Minimum 6 years of large-scale systems experience, • Solid understanding of SQL/Oracle/.Net application infrastructure, • Minimum of 6 years of experience with problem analysis/resolution for large scale enterprise applications, • Proven ability to understand business objects, define business requirements and apply various technical solutions, • Extensive familiarity with System Development Life Cycle methodology., • Familiarity with Agile development practices, • Excellent analytical and strong problem-solving skills - communicates in a clear and succinct manner and effectively evaluates information/data to make decisions; anticipates obstacles and develops plans to resolve; creates actionable strategies and operational plans, • Minimum of 6 years of project management experience and managing small teams, • Minimum of 6 years of experience in supporting high availability solutions, • Experience in large scale tax/ billing systems, • Excellent skills in new product evaluation, architecture, implementation, and integration with Oracle databases and Oracle Applications., • Knowledge of IT controllership methodologies and standards and demonstrated experience with project execution compliant with systems development life cycle methodology, • Ability to manage time effectively, set priorities appropriately, operate with minimal supervision, work and act independently/as part of a team and maintain professional demeanor under stress, • Excellent track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and/or industry activities., • Excellent team player – collaborates well with others to solve problems and actively incorporates input from various sources; has experience working with others on a global basis, • Demonstrated customer focus – evaluates decisions through the eyes of the customer; builds strong customer relationships; creates processes with customer viewpoint; partners with customers to help shape their future initiatives, • Change oriented – actively generates process improvements; champions and drives change initiatives; confronts difficult circumstances in creative ways, balances multiple and competing priorities and executes accordingly Additional Information Salary: $90,000-$109,305 Salary cannot exceed $109,305 We’re interested in hiring the best possible candidate for the role. We recognize that experience, education, and qualifications can be attained in a variety of ways and that many skillsets are transferable. If you feel you’re a good fit, please don’t hesitate to apply. Please include: • Resume Did you know? ● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities ● We offer Comprehensive health coverage for employees and their eligible dependents ● Our wellness program offers eligibility into the discounted medical plan ● Employees receive paid vacation, sick leave, and holidays ● Generous retirement savings options are available *The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr @phila.gov. For more information, go to: Human Relations Website:

Job Description We're looking for a Customer Support Agent to join the Fastmail team in our Philadelphia office. You’ll be joining our team of friendly experts behind every customer interaction. You’ll spend your days crafting thoughtful responses that solve problems, answer questions, and make people feel genuinely heard. Whether you’re troubleshooting a tricky IMAP configuration or helping someone understand our features, every response you write matters. Fastmail is a small company making a big difference Fastmail has been the leading independent email service since 1999, headquartered in Melbourne, Australia, with a global customer base. Our mission is to make email better. We make email better for our customers by providing the premium email service that people are proud to pay for. And we make email better for the world by leading standards, open source, and advocacy work. We understand that these aims can only be achieved with a dedicated team passionate about serving our customers, improving our product, and driving the industry forward. Our Culture and Values At Fastmail, our guiding principles shape everything we do: • We are good internet citizens—we believe in open protocols, sharing technology, and fostering good relationships., • We build the future—we are leaders in our industry, and build or improve standards and technology to further that., • We seek understanding—we are curious and seek deep understanding of our systems., • We value discussion—we reach agreement through constructive, iterative collaboration. About the role As a Customer Support Agent, your responsibilities include: • Helping customers solve problems with kindness and compassion, and empowering them to resolve issues on their own., • Troubleshooting and resolving technical issues, replicating and describing issues, and escalating to senior staff or developers as appropriate., • Responding to incoming queries through various channels in a timely manner, with a focus on written communication., • Becoming familiar with and being able to use support documentation and tools confidently., • Developing and maintaining product knowledge: you'll be trained on the ins and outs of email, and our products, and you'll stay informed on trending issues and product updates., • Writing and maintaining customer-facing help pages, internal documentation, and standard responses for our most common questions., • Helping prevent spam, phishing, and abuse while applying privacy and security best practices to protect customer data (we'll show you how)., • Working closely with our global team (Australia and India) through Slack, email, and daily huddles via Zoom—with occasional flexibility for time zone differences., • Engaging in opportunities to grow your skillset, such as facilitating team meetings and participating in interviews for potential colleagues., • Plus other tasks and duties as allocated to you. About you We love our customers and want to give them the best possible experience. That’s where you come in! This role may be great for you if: • You excel at written communication and genuinely enjoy helping people. You adapt your style to connect with different customers and situations, and you know how to ask questions the right way to elicit the necessary information., • You love digging into technical challenges, asking the right questions, and finding root causes. You're excited to learn about email systems, DNS, and other technologies that power our service., • You notice patterns, make logical connections, and learn independently through reading technical documentation and internal updates sent via email. You know when to escalate complex issues. An ideal candidate has: • One year of experience supporting customers via email in similar tech support roles., • Outstanding written communication skills—writing is a central part of your role., • A positive and engaging approach to customer interactions., • Strong interpersonal skills, patience, compassion, enthusiasm, and diligence., • A diploma, Bachelor's degree, or equivalent., • Experience working with a privacy-focused, security-conscious information technology organization. Benefits This is a full-time role and includes the following benefits: • 100% covered medical and dental benefits for you from day one., • Generous contributions for partners and dependent coverage (also available from day one)., • Four weeks of paid time off., • Paid sick leave, holidays, and parental leave., • Paid sabbatical for long-term staff., • Ongoing professional development opportunities. This is a hybrid role, and you'll work from our Center City Philadelphia office two days per week. You’ll have an established ongoing schedule (i.e., the same five days and same hours every week). Your schedule will include three weekdays, plus Saturday and Sunday. Your total working hours each week will be 40 hours: 8 hours per day, including a 30-minute paid lunch break. This role is represented by Communications Workers of America Local 13000, AFL-CIO. Our application process When you apply, you'll complete some screening questions. Note that we cannot assist with a visa or sponsorship—you must already have the right to work in the United States. Shortlisted candidates will receive a written assessment to showcase customer support expertise, followed by an interview over Zoom. If this goes well, we will invite you to an interview at our office in Center City Philadelphia. Final candidates will be asked to complete reference and background checks before an offer is made. Please note that we will always email you with an update on your application, even if you aren't successful. If you don't see a message from us, check your spam folder. You may wish to whitelist @.workablemail.com now to ensure you don't miss a message from us. Fastmail is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of race, color, religion, age, pregnancy, gender identity or expression, disability, or sexual orientation. Sounds great! What's next? If you're a skilled problem-solver who cares about people as much as you care about technology, we'd love to hear from you!

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