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Job Description ABOUT ADOBE Adobe Population Health (APH) is a women-owned health solutions company founded in 2018 and committed to positively impacting the lives we touch. The company has a culture of inclusivity and human kindness, based in Phoenix, AZ, with satellite locations in multiple states. APH has been recognized as one of “America's Fastest-Growing Private Companies” by Inc. 5000 and has earned a "Best Places to Work" award from the Phoenix Business Journal consecutive times. APH offers customized programs for insurance groups, providers, hospitals, and families, which include case management, in-home/in-clinic wellness assessments, preventative care, transitional care, and social work services. As one of the country's few fully integrated healthcare providers, APH provides top-notch medical services with various service lines. The company is expanding and looking for individuals who want to make a difference and help those in need. POSITION PURPOSE The Community Healthcare Worker (CHW) plays a vital role in improving health outcomes by providing in-home support, care coordination, health education, and community resource navigation. This role blends direct community engagement with patient advocacy and interdisciplinary collaboration to reduce barriers to care and promote wellness. The CHW supports physical, behavioral, and social health needs by conducting home visits, assisting with care plan adherence, and connecting members to critical community services. The ideal candidate demonstrates compassion, cultural humility, and a commitment to serving underserved populations. This role requires regular travel throughout assigned counties and surrounding service areas. PRN EMPLOYMENT STATUS This is a Per Diem (PRN) position and is scheduled on an “as-needed” basis to support operational staffing needs. PRN employees may be utilized to cover planned and unplanned absences including call-offs, vacations, extended leave, and vacant positions. Adobe Population Health is not obligated to offer shifts, and PRN employees are not guaranteed consistent scheduling beyond program participation requirements. DUTIES & RESPONSIBILITIES Care Coordination & Patient Support • Conduct field-based home visits to assess social, environmental, and basic health needs., • Assist patients in navigating healthcare systems and community services., • Support scheduling of appointments, care follow-ups, transportation, and referrals., • Provide patient check-ins via phone, virtual platforms, and in-person visits., • Advocate for patient access to services, acting as a liaison with providers and support agencies., • Assist with addressing care gaps and supporting preventative screenings. Health Education & Empowerment • Provide education on chronic disease prevention, wellness, nutrition, medication safety, and lifestyle management., • Encourage patient engagement and empowerment in their care plans., • Offer emotional support and guidance to help patients manage life transitions and stressors. Community Outreach & Resource Navigation • Connect patients to community programs including housing, food security, behavioral health, financial assistance, and other social supports., • Participate in community events, health fairs, and outreach programs., • Conduct home safety evaluations and recommend resources to support independent living., • Build relationships with community partners and collaborate to expand support networks. Documentation & Reporting • Maintain accurate and timely documentation in the Electronic Medical Record (EMR)., • Track patient interactions, referrals, and service outcomes., • Ensure compliance with HIPAA and organizational confidentiality requirements., • Participate in quality improvement and program evaluation activities. Operational & Team Support • Collaborate with interdisciplinary teams, including clinical and social service staff., • Attend team meetings, trainings, and case review sessions., • Support setup and breakdown for community health events., • Perform additional related duties as assigned. PRN Coverage Expectations • Maintain availability for a minimum of one (1) eight-hour shift per week., • Work a minimum of four (4) shifts per month to remain active in the PRN Staffing Program., • Respond and assist with staffing requests at least three (3) out of every four (4) times contacted when reasonably available., • Report to assigned shifts at scheduled start times or within two (2) hours when covering unplanned absences., • Accept assignments within designated service areas as directed by leadership., • Notify management in advance of any known periods of unavailability following company policy. SKILLS & QUALIFICATIONS • Experience working in healthcare, community health, social service, or outreach setting preferred., • Ability to work independently in the field and adapt to changing environments., • Strong communication, interpersonal, and customer-service skills., • Ability to build trust and rapport with diverse and underserved populations., • Compassionate and patient-centered mindset., • Cultural humility and ability to work with diverse communities., • Self-directed and accountable., • Strong teamwork and collaboration skills., • Dedication to mission-driven and community-based care., • Strong problem-solving, organization, and time-management skills., • Proficiency with technology, including EMR systems and Microsoft Office., • Commitment to confidentiality and HIPAA compliance., • Bilingual (English/Spanish) strongly preferred., • Willingness to travel regularly throughout the county; reliable transportation and clean driving record required. EDUCATION, LICENSES, & CERTIFICATIONS • High school diploma or GED required., • An associate or bachelor degree in a related field preferred., • Medical Assistant (MA), CNA, EMT, or other healthcare background a plus., • Current CPR/BLS certification preferred., • Valid driver’s license and proof of insurance required. COMPENSATION & BENEFITS (PRN) PRN employees are compensated at a premium hourly rate and are not eligible for benefits including but not limited to paid time off, holiday pay, bereavement leave, medical, dental, vision, life insurance, or disability insurance. Workers’ Compensation coverage is provided in accordance with state and federal regulations. PRN employees are not eligible for annual salary adjustments. CHARACTER & COMPETENCIES • Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce., • Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethics; Upholds organizational values., • Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events., • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments., • Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things., • Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions., • Problem-Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics., • Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through with commitments., • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. PHYSICAL DEMANDS & WORK ENVIRONMENT • Must be able to frequently drive long distances, which may require a two-hour radius of your designated county (travel time is paid and mileage reimbursement is available)., • Occasionally required to stand., • Occasionally required to walk., • Continually required to sit., • Occasionally required to climb, balance, bend, stoop, kneel, or crawl., • Continually required to talk or hear., • While performing the duties of this job, the noise level in the work environment is usually moderate., • Must be comfortable with working in a variety of conditions, including members’ homes, physicians’ offices, cold conditions, and hot conditions., • The employee may occasionally lift and /or move more than 30 pounds., • Must be able to physically perform the essential duties of the position which include lifting 30 lbs., transporting materials, stooping, kneeling, crouching, reaching, use of hands, balancing, walking, standing, talking, hearing, and typing. EQUAL EMPLOYMENT OPPORTUNITY APH is an Equal Opportunity Employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.