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Anywhere in the Northeast We're looking for a resourceful, technically capable field technician to support the installation, configuration, and troubleshooting of audiovisual systems integrated into medical patient simulator devices. This isn't traditional conference room AV - you'll be working with networked medical training equipment, ensuring the AV components function properly so healthcare professionals can train effectively. This position requires Monday-Friday regional travel throughout the Northeast with weekends home. All travel expenses including mileage reimbursement, hotel, and meals are covered. You'll work independently at client sites including hospitals, medical training facilities, and educational institutions, solving problems on the fly and ensuring our technology works as intended. • Configure and troubleshoot AV components on patient simulator devices at client sites across the Northeast, • Diagnose and resolve issues with monitors, audio systems, video feeds, and device connectivity, • Work with networked systems and basic IP-based equipment to ensure proper device communication, • Provide on-site technical support and training to end users on system functionality, • Document technical issues, resolutions, and client interactions, • Adapt quickly to different client environments and technical challenges, • 2-5 years of hands-on technical experience in one or more of the following: commercial AV, live event production, IT support, consumer electronics, or similar technical field roles, • Solid understanding of AV signal flow, troubleshooting methodology, and basic networking concepts, • Experience working independently in client-facing environments, • Comfortable with Windows operating systems and basic computing fundamentals, • Strong problem-solving skills and ability to think on your feet, • Excellent communication skills with technical and non-technical audiences, • Valid driver's license and reliable personal vehicle for regional travel, • CompTIA A+ or CTS certification, • Experience with networked AV systems (Dante, AVB, or similar protocols), • Background in healthcare, education, or medical device environments, • Competitive salary, • Comprehensive benefits package, • Home every weekend, • Ongoing technical training on medical simulation technology, • Medical, dental & vision, • Critical Illness, Accident, and Hospital, • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available, • Life Insurance (Voluntary Life & AD&D for the employee and dependents), • Short and long-term disability, • Health Spending Account (HSA), • Transportation benefits, • Employee Assistance Program We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Location US-NY-New York Company Canon U.S.A., Inc. Requisition ID 33991 Category Office Services Position Type Full-Time Workstyle Virtual Responsible for medium to complex application administration for fleet management, output management and scanning software solutions through client knowledge and relationships with all appropriate IT administrators and personnel. - Establishes and manages relationships with all appropriate client IT administrators and personnel. • Establishes and maintains a thorough knowledge of the client's networking environment., • Maintains up-to-date knowledge of all solutions deployed within the client's environment., • Responsible for regular application administration for fleet management, output management and scanning software solutions., • Assists the client and Canon's Account Team to test and implement hardware/software solutions in client network environment., • Alerts Canon team of potential impact to timeline immediately., • Performs all technical support and issue resolution activities., • Communicates chronic technology issues with Client, Canon Account Team., • Trains Canon site-personnel on pre-defined trouble-shooting and remediation strategies., • Ensures technical deadlines are met, works with project team to manage customer expectations., • Leads technical projects, chairs technical meetings, and ensures project success through project management., • Coordinates kick-off meetings., • Establishes and maintains relationship with customer's IT management team., • Develops and delivers technical classes for on-site personnel, ex. school of technology (SOT), TNTAP. Customer Service • Consistently applies core customer service excellence approaches., • Provides unexpected service/value to customers whenever possible (looks for opportunities)., • Consistently generates healthy customer service relationships representing Canon., • Systematically shares customer feedback with team to broaden team knowledge of issues, capabilities, customer-specific needs and requirements. Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer You'll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! -Employee referral bonus -Employee discounts -"Dress for Your Day" attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you can't get anywhere else *Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers' site , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at . #CUSA Virtual - This position is considered virtual. The office will be open 5 days a week; however, you will not be required to report to the office unless there is a specific business need. Note that work schedules and office reporting requirements may change from time to time based on business needs. #PM19 #LI-JZ1 #LI-REMOTE We can recommend jobs specifically for you! Click here to get started.

Overview Konica Minolta currently has an exciting opportunity for aNetwork Escalation Engineer! Responsibilities • Provide advanced remote technical support to clients over the phone using remote control tools, • Conduct onsite advanced technical support at client location as needed, • Diagnose and resolve server, storage and network infrastructure issues, • Ensure client networks remain stable with maximum uptime through proactive and reactive technical support, • Work with application vendors in troubleshooting application performance and errors, • Possess the passion for providing great service and the desire to create "Raving Fans", • Build solid, long-term relationships with team members and our clients, • Continue skills development; maintain proficiency in current technologies Essential Activities: • Remote technical support of customer devices and networks (70%), • Onsite technical support of customer network environments (10%), • Administration - documentation and meetings (10%), • Minimum of a four-year college degree or equivalent experience, • Industry certifications from CompTIA, Microsoft, Cisco or Vmware, • Real world experience in an advanced level network administration or technical support role, • Strong communication and interpersonal skills, • Strong analytical and organizational skills, • Desire to "do what it takes" to solve technical challenges, • Advanced level knowledge of Server Operating Systems, Storage Area Network Architectures, Network Applications and LAN / WAN / Wireless, • Technologies Products and Services: Windows Server 2008 and 2012 VMware or Microsoft Hyper-V virtualization technologies, • Storage Area Network Architectures Backup and Recovery technologies, • Citrix and Microsoft Remote Desktop Services, • Firewalls, Routers and Managed Switches, • LAN / WAN / Wireless networking hardware and software technologies, • Systems Management Software (HP Insight Manager, Dell OpenManage) Konica Minolta Business Solutions' (Konica Minolta)journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive___portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta's 20thanniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be___, included on CRN's MSP 500 list numerous times; recognized as the___by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its___. For more information, please visit Konica Minolta___and follow it on___,___,. Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such assales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal. Au sujet de Konica Minolta Solutions d'affaires Konica Minolta (Konica Minolta) a entame son parcours il y a plus de 150 ans, avec la volonte de voir et de faire les choses autrement. Elle fait equipe avec ses clients pour donner forme a leurs idees en appuyant leur transformation numerique grace a un riche portefeuille de solutions pour un milieu de travail connecte et fute. Parmi ses technologies d'affaires, on retrouve des services de TI, la gestion intelligente de l'information, des solutions de securite video et des services d'impression geres ainsi que des technologies de bureau et des solutions d'impression industrielle et commerciale. L'annee 2025 marque le 20e anniversaire de l'entree de Konica Minolta dans le marche de l'impression de production; l'entreprise souligne 20 annees d'excellence, d'innovation et de resultats tout en continuant d'etre une figure de proue dans l'impression numerique commerciale. C'est aussi l'annee ou la marque bizhub de Konica Minolta celebre ses 20 ans, au cours desquels la gamme a revolutionne la technologie de bureau, redefini les processus des entreprises, et evolue continuellement pour repondre aux besoins des milieux de travail modernes, mue par les avancees technologiques et la volonte d'innover. Konica Minolta est fiere de faire partie du palmares 2025 des meilleurs grands employeurs d'Amerique de Forbes, d'avoir figure a plusieurs reprises au palmares CRN des 500 fournisseurs de services geres, d'avoir ete nommee la marque numero un en matiere de fidelite des clients sur le marche des appareils de bureau multifonctions par Brand Keys pendant 18 annees consecutives, et de s'etre vue decerner les prix BLI A3 Line of the Year 2021 et 2025 et Most Colour Consistent A3 Brand 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l'entreprise sur Facebook, YouTube, LinkedIn et Twitter. Konica Minolta fonctionne selon un modele de services partages nord-americain qui permet d'harmoniser les priorites transfrontalieres et d'ameliorer la prestation de services aux organisations operationnelles. Le modele combine des fonctions de service americaine et canadienne afin d'offrir davantage de ressources aux services de soutien comme l'administration des ventes, la logistique et la chaine d'approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques. EOE Statement Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law. Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer. Solutions d'affaires Konica Minolta (Canada) Ltee. est un employeur d'opportunite egale.

Job Description American Endovascular is seeking a skilled and motivated Technical Support Technician to join our IT Support team. This exempt-level position plays a vital role in ensuring the reliability and continuity of our computer systems and technology services. You will provide hands-on technical expertise, user support, and project coordination to maintain a seamless technology environment across our organization. In this role, you’ll handle software installations, hardware troubleshooting and repair, system patches, application maintenance, and entry-level system administration. You’ll be a key partner in keeping our clinical and administrative teams running smoothly so they can focus on delivering life-changing patient care. Primary Responsibilities: • Serve as the first point of contact for customers seeking technical assistance via phone, email, or ticket system., • Perform remote troubleshooting through diagnostic techniques and pertinent questions., • Apply systems analysis techniques and procedures, including consulting with users, to determine hardware, software, or system functional specifications., • Design, develop, document, analyze, test, and modify computer systems and programs., • Determine the best solution based on the issue and details provided by customers., • Guide customers through the problem-solving process and escalate unresolved issues to higher-level support personnel., • Provide accurate information on IT products and services., • Record events, problems, and their resolutions in logs., • Follow-up and update customer status and information., • Pass on feedback and suggestions from customers to the appropriate internal team., • Identify and suggest possible improvements to procedures., • Ensure continuity of the computer system for all system users., • Repair hardware as necessary and coordinate with service vendors to ensure continuity of service., • Recommend changes in software and hardware to improve computer capabilities., • Implement best practices to effectively utilize IT resources., • Install and configure new IT equipment and resolve incidents., • Maintain a high level of customer service, ensuring all customers are treated efficiently and appropriately., • Perform application and systems maintenance routines, system patches, and entry-level system administration., • Conduct basic network troubleshooting and monitoring., • Continuously monitor system health., • Excellent attitude, phone etiquette, and personality., • Ability to rapidly establish good working relationships with customers and other professionals., • Clear and confident communication skills, both written and verbal., • Ability to handle problems and technical issues in a friendly, calm, and reassuring manner., • Passion for IT and technology, with a thorough and methodical approach to problem-solving., • Tenacity and dedication to pursue issues from start to finish, with the initiative and reliability to work unsupervised., • Self-motivated with the ability to multitask, prioritize, and escalate as needed., • Associate’s degree in computer science, informatics, or a relevant field., • 3 or more years of experience as a computer specialist or IT support technician., • Healthcare experience is a plus., • 3 or more years of experience supporting Microsoft environments, including networks, servers, antivirus, and domain controllers., • Mid-level experience with Azure servers and virtualized environments., • Mid-level experience with Office 365 and similar products., • Experience with multisite and distributed locations is a plus., • Proven experience as a help desk technician or in customer support roles., • CompTIA A+, Microsoft certifications, or similar certifications are a plus., • Mid-level knowledge of security and cybersecurity in relation to support.

Job DescriptionSalary: $50,000 - $60,000 Title: Onsite Support & Hardware Engineer Location: Brooklyn, NY Department: Projects Job Type: Full-Time Ready to Escape the IT Grind? Come Build Something Greater with My IT Crew. AtMy IT Crew, we believe every team member deserves a voice. Since 2016, weve been a leader in the Managed Service Provider (MSP) space by doing things differentlyempowering our people, embracing innovation, and delivering exceptional service. We are looking for anOnsite Support & Hardware Engineerto join our Brooklyn team.This role is designed with a structured transition: You will begin your journey with a dedicated23 months immersion in Hardware & Inventory. During this initial phase, you will work internally to diagnose repairs, organize the stockroom, and master the equipment that powers our clients' businesses (from desktops and laptops to kiosks). Once this foundational period is complete,you will transition to your primary role as an Onsite Support Engineer.You will then serve as the trusted face of My IT Crew, traveling to client sites to build relationships and solve technical problems, utilizing the deep hardware expertise you gained during your initial training. This position is ideal for someone who wants to know the "nuts and bolts" of the hardware before becoming the hero who keeps our clients up and running onsite. What Youll Do Phase 1: Hardware Engineering & Inventory (Office-Based / First 23 Months) • Diagnose and repair a variety of hardware systems including desktops, laptops, kiosks, and networking equipment., • Manage the full lifecycle of hardware assets: receiving, labeling, storing, shipping, and tracking., • Coordinate with vendors for warranty claims, RMA processing, and hardware replacements., • Maintain accurate inventory logs and service records in ConnectWise and asset systems., • Ensure the workspace and equipment areas remain clean, organized, and secure., • Deploy to client locations to resolve critical system downtime, hardware failures, or network outages that cannot be fixed remotely., • Perform onsite installations, upgrades, and physical maintenance of IT systems., • Serve as the face of My IT Crew during site visits, collaborating with client staff to reassure them and resolve issues efficiently., • Act as a liaison between the client and the internal service desk during complex onsite troubleshooting. What You Bring Experience & Education • 3+ years of Windows-based IT support, systems administration, or hardware repair experience., • Associates or Bachelors degree in Computer Engineering/IT (Preferred) or equivalent experience., • Proven experience with hands-on hardware troubleshooting (component replacement, diagnostics)., • Strong understanding of PC components, operating systems (Windows/Linux), and networking basics (TCP/IP, switching)., • Familiarity with ticketing systems (ConnectWise preferred), documentation practices, and asset tracking., • Adaptability: Ability to switch gears between detailed bench work and high-pressure onsite client service., • Communication: Excellent interpersonal skills to work effectively with clients during outages., • Organization: Detail-oriented mindset for tracking inventory, RMAs, and documentation., • Problem Solving: A proactive mindset with strong critical thinking skills. Why Youll Love It Here • Useful, living documentation at your fingertips., • A team that listensand learns from each other., • Weekly collaborative trainings, not boring lectures., • New tools, new tech, and no gatekeeping., • A company that rewards initiative and values growthboth personal and professional. Sound like you? Lets talk. My IT Crew isnt just a place to workits a place to grow, contribute, and thrive. Come be part of a team thats redefining what IT support can be.

Job DescriptionABOUT US At RADAR, we're transforming the way the world thinks about physical retail. RADAR has raised over $104M from top investors, retailers, and strategics and works with some of the world's top billion-dollar global retailers. We're building the future of in-store experience where every product and every person can be precisely located in real time. Our platform combines RFID and AI to unlock hyper-accurate product visibility and automation at scale. From real-time inventory tracking to seamless checkout experiences, our technology empowers some of the world's largest retailers to streamline operations, reduce loss, and elevate both employee and customer experiences. We're a fast-growing, mission-driven startup where bold ideas, collaboration, and impact are at the core of everything we do. Join us as we reshape the physical world with digital precision, starting with retail and expanding far beyond! OUR VALUES Mission-Driven: We're transforming retail with cutting-edge technology and building something that truly matters. Collaborative Team: We thrive on curiosity, shared goals, and solving complex problems together. High Impact: You'll make meaningful contributions from day one and help shape the future of our product and company. Clear Communication: We value honesty, humility, and respectful dialogue—everyone's voice matters. Balanced Lives: We work hard, but not at the expense of well-being. We respect time, boundaries, and life outside of work. Diverse Perspectives: We believe better ideas come from diverse backgrounds, experiences, and viewpoints. Empathy-Driven Design: We build with deep respect for our end users, listening closely to their feedback and needs. ABOUT THE JOB We are seeking a dedicated Senior Specialist Store Technical Support with a strong background in Helpdesk and Customer Support to join our dynamic team. The ideal candidate will combine solid technical expertise with excellent communication skills to effectively engage both technical and non-technical stakeholders. In this role, you will partner closely with IT Engineering, Customer Operations, and other cross-functional teams to identify root causes of issues affecting store deployments and overall customer experience. You'll thrive in a collaborative environment, drive projects to resolution, and champion process improvements that enhance RADAR's operational efficiency and customer satisfaction. Responsibilities • Serve as a primary point of contact for store-related technical support, assisting both external customers and internal stakeholders., • Partner with IT Engineering and cross-functional teams to troubleshoot, diagnose, and resolve issues impacting customer store deployments., • Develop and maintain SQL queries and automation scripts to streamline processes, improve team productivity, and SLA adherence, • Manage and track support requests using service desk management tools, ensuring timely resolution and accurate documentation., • Utilize Field Service Management tools to coordinate field dispatches and maintenance activities, minimizing customer impact., • Collaborate with vendors and hardware partners to coordinate and streamline maintenance dispatches and technical store visits., • Identify trends and recurring issues through data analysis to develop proactive solutions and process improvements., • Write and maintain reports and procedural documentation., • Drive root cause analysis and ensure effective issue escalation and follow-up., • Maintain strong communication with customers, providing clear explanations of technical issues in accessible, non-technical terms., • You have 3+ years of experience in Helpdesk, Technical Support, or Customer Support roles., • You have proven ability to explain technical concepts to non-technical audiences clearly and effectively., • You are proficient SQL knowledge with the ability to analyze data and develop scripts that automate processes and drive team productivity., • You have strong problem-solving, analytical, and organizational skills with a high attention to detail., • You have experience using service desk management software to monitor KPIs and track customer issues., • You have hands-on experience with Field Service Management tools to coordinate dispatches and maintenance operations., • You have familiarity with ITIL frameworks, focusing on IT Service Management (ITSM) best practices., • You have demonstrated ability to evaluate, escalate, and drive issues to timely resolution., • You have previous experience supporting retail customers or store environments., • You have the ability to manage multiple priorities in a fast-paced environment while maintaining composure under pressure., • You have excellent written and verbal communication skills., • You have the ability to work independently and collaboratively across teams., • You have Intermediate knowledge of:, • Linux, Networking, • Terminal. CMD, • SSH and Telnet, • You have strong customer-centric mindset and ability to foster positive relationships with partners and hardware teams., • You have flexibility to work additional hours as required to provide issue resolution., • You have experience in field service coordination., • You have experience with automation frameworks or scripting languages (e.g., Bash, Python, PowerShell)., • You have a background in incident response or root cause analysis frameworks., • You have certifications such as CompTIA Network+, Linux+, ITIL Foundation, or equivalent., • You have intermediate knowledge of JavaScript Research has shown that women & underrepresented minorities are more likely to read lists of requirements and consider themselves unqualified if they don't meet every single one. This list represents what we're ideally looking for, but everyone has unique strengths & weaknesses, and we hire for strength & potential, not lack of weakness. Use of artificial intelligence or a LLM such as ChatGPT during the interview process will be grounds for rejection of your application process.

Job DescriptionSummaryOur client is a leading IT Solutions Company located in the Yonkers, NY (Manhattan, NY area) and they are in need of a Level III IT Engineer. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs. Duties & Responsibilities • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • Having worked in an MSP environment is a MUST., • Three years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise., • Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise., • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plusIdeal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plusOur client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Job DescriptionSummary Our client is a leading IT Solutions Company in the Westchester County, NY (Harrison, NY)area and they are in need of aHelp Desk Support Level II+ Technician. An IT Technicians role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties. Duties & Responsibilities • Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues., • Provisioning and system setup for new hires., • Prioritize incidents and service requests according to defined processes to meet defined SLAs., • Use remote tools and diagnostic utilities to aid in resolving support requests., • Server administration via Active Directory, File & Print services, DNS, DHCP., • Install antivirus software and ensure virus definitions are up to date., • Server administration via Active Directory, File & Print services, DNS, DHCP., • Network firewall and switch administration and maintenance., • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response.Qualifications & Requirements, • Having worked in an MSP environment is a MUST!, • Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • 2-3 years of experience in a client-facing environment such as sales engineering, • Kaseya RMM and Autotask PSA Experience a plus, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Harrison, NY

Job DescriptionAbout xAI xAI's mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company's mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. All employees are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates. ABOUT THE ROLE: We are seeking a motivated and detail-oriented IT Services Technician (Level 1) to join our dynamic IT team. This role is responsible for providing first-line technical support to our Tutors Space, resolving basic IT issues, onboarding's and escalating complex problems to specialist teams in various IT disciplines. The ideal candidate is passionate about technology, has strong problem-solving skills, and delivers exceptional customer service RESPONSIBILITIES: • Provide first-line technical support via phone, email, or in-person for hardware, software, and network-related issues., • Troubleshoot and resolve basic IT issues, including desktop, laptop, printer, and peripheral malfunctions., • Assist users with software installations, account setups, and password resets., • Log, track, and document all service requests in the ticketing system, ensuring timely resolution or escalation., • Escalate unresolved issues to Level 2 or specialized teams with detailed documentation., • Maintain and update IT knowledge base articles and self-service wikis for common issues., • Perform routine maintenance tasks, such as software updates and system backups, as directed● Assist with onboarding new employees, including setting up workstations and accounts., • Adhere to company IT policies, procedures, and security protocols., • Provide new hire onboarding and offboarding service supportBASIC QUALIFICATIONS:, • High school diploma or equivalent; Associate's degree in IT, Computer Science, or related field preferred., • 0-2 years of experience in IT or a related field (entry-level candidates encouraged to apply), • Basic understanding of Windows and macOS operating systems, Microsoft Office Suite, and common software applications., • Familiarity with troubleshooting hardware (PCs, laptops, printers) and basic networking concepts (TCP/IP, DNS, DHCP)., • Strong communication and customer service skills to assist non-technical users effectively., • Ability to prioritize tasks and manage time efficiently in a fast-paced environment., • CompTIA A+, Network+, or similar certifications are a plus but not required., • Ability work after hours and graveyard shiftsPREFERRED SKILLS AND EXPERIENCE:, • Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk) or IT service management tools., • Basic knowledge of Active Directory and user account management. Base salary is just one part of our total rewards package at 𝕏, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks. ITAR REQUIREMENTS:

Job Description Bluu Inc., founded in 2007, is a end-to-end POS hardware service provider for merchants nationwide. Bluu Inc. is a leader in developing innovative POS software. Currently, Bluu Inc. hardware is installed in more than 10,000 locations, and has been the product of choice by many international franchise retailers. Location: Hackensack, NJ Full Time Job Description: • Provide phone support; Document all merchant and reseller/agent issues; Resolve all outstanding issues as quickly as possible, • Prepare/stage POS hardware and software for deployment, • Maintain POS department equipment and tools, • Perform hardware repairs as required, both in-house and in the field - Test, evaluate, and document all software/hardware issues, • Provide training to associates, merchants, and resellers - Install and configure software, hardware, cables/wiring, and networks, • Monitor system performance and troubleshooting issues, • Provide documentation as required Qualifications and Skills • Resourcefulness and problem-solving aptitude, • Excellent communication skills, • Bi-lingual in English & Korean preferred, • POS/PC support related experience preferred, • Able to work off-site occasionally, • CompTIA A+ Certification a big plus, • Business travel may be required, • Able to lift up to 50 lbs. Benefits • Medical, Dental, and Vision Insurance, 401K,, • Life Insurance, • Paid Sick and Vacation Time, • Gym Support, • Lunch Support, • Employee Assistance Program, • Employee Referral Program Pay rate: $20/hr - $29/hr DOE

Job DescriptionSummaryOur client is a leading IT Solutions Company located in Roseland, NJ and they are in need of a Level II IT Help Desk Support. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs. Duties & Responsibilities • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • 3 years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise., • Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise., • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plusOur client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Job Description Location: New York, NY Job Type: Full-Time Our Mission: Since 1967, Odyssey House has been providing innovative services and programs to a broad population of individuals and families struggling with substance use and mental health disorders. Odyssey House helps New Yorkers of all ages—and across all five boroughs—beat drugs and alcohol with highly individualized treatment programs. Odyssey House provides high quality, holistic treatment impacting all major life spheres, including: psychological, physical, social, family, educational and spiritual in order to support personal rehabilitation, renewal and family restoration. If that sounds different than other treatment programs, you’re right. Because Odyssey is where recovery gets real. About the Role: We are seeking an experienced IT Help Desk Level 3 Technician to join our IT team. This position serves on solving complex technical issues and plays a critical role in maintaining the stability, security, and performance of our IT systems. The ideal candidate will have strong troubleshooting abilities, experience supporting enterprise environments, and the ability to assist with infrastructure support and mentoring junior help desk staff. Key Responsibilities: • Troubleshoot and resolve advanced hardware, software, network, and system issues., • Support and maintain Active Directory, Microsoft 365, Windows servers, and endpoint systems., • Investigate and resolve system outages, performance issues, and security alerts., • Assist with system upgrades, patching, and infrastructure maintenance., • Monitor system health and assist with preventative maintenance., • Work with third-party vendors and service providers to resolve technical issues., • Maintain clear documentation of troubleshooting steps and solutions. Required Qualifications: • 3+ years of IT support experience, including advanced troubleshooting., • Strong experience with Windows 10/11 and Windows Server environments., • Experience administering and troubleshooting Active Directory and Group Policy., • Hands-on experience supporting Microsoft 365 (Exchange, Teams, SharePoint, OneDrive)., • Knowledge of network fundamentals including TCP/IP, DNS, DHCP, and VPN connectivity., • Experience troubleshooting printers, endpoints, mobile devices, and peripheral equipment., • Experience with remote support tools and ticketing systems., • Ability to perform root cause analysis and resolve recurring technical issues., • Strong documentation and communication skills., • Ability to manage multiple priorities in a fast-paced environment. Preferred Qualifications: -Experience with virtualization platforms (VMware or Hyper-V). -Experience with backup and disaster recovery systems. -Familiarity with endpoint management tools (Intune, ABM, or similar). -Experience supporting network equipment such as switches, firewalls, and wireless systems. -Knowledge of IT security best practices and endpoint protection systems. -IT certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications. In addition to competitive salaries, Odyssey House offers: • A 35-hour work week (as opposed to a 40-hour work week), • Vacation Plan and Holiday Schedule, • Life Insurance, • Medical Insurance (Two Plans), • Dental and Vision Insurance, • Additional Insurance Coverages (hospitalization, accidental, critical illness coverage), • Long-Term & Short-Term Disability, • Flexible Spending Account/Health Reimbursement Account, • 403(b) Plan, • Corporate Counseling Associates (CCA) EAP benefit, • Ability Assist Counseling Services (through The Hartford), • Commuter Benefits, • Educational Assistance Programs, • Special shopping discounts through ADP Marketplace and PlumBenefits, • RUFit?! Fitness Program, • Pet Insurance, • Legal Assistance, • Optum Financial Service through ConnectYourCare, • Benefit Advocacy Center through Gallagher Odyssey House is an equal opportunity employer maintaining a non-discriminatory policy on hiring of its personnel. Odyssey House, and its operational divisions, will not discriminate against any employee or applicant because of race, creed, color, national origin, sex, disability, marital status, sexual orientation or citizen status in all employment decisions including but not limited to recruitment, hiring, upgrading, demotion, downgrading, transfer, training, rate of pay or other forms of compensation, layoff, termination and all other terms and conditions of employment.

Job DescriptionSummaryOur client is a leading IT Solutions Company located in the Yonkers, NY (Manhattan, NY area) and they are in need of a Level III IT Engineer. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities • Workwith sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • Having worked in an MSP environment is a MUST., • Three years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise., • Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise., • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Yonkers, NY

Job Description Wilson Elser is a leading defense litigation law firm with more than 1400 attorneys in 46 offices throughout the United States. Founded in 1978, we rank among the top 100 law firms identified by The American Lawyer and 36 in the National Law Journal's survey of the nation's largest law firms. Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our On-Site IT Support Analyst in our New York office. This position is a full-time on site position. The Position This role provides on-site technology support to our attorneys and staff in an assigned office location. Acting as a resident technology support expert, it is expected for this role to properly troubleshoot and resolve hardware, software, and peripheral issues reported by all personnel working at that assigned office location. As a local representative of Wilson Elser's national IT department, the ideal candidate thrives on working in a fast-paced, growing environment and has the ability to provide white-glove, concierge-level services while juggling multiple demands. Key Responsibilities: • Understand and execute standard operating procedures for imaging and deploying computer equipment for onboarding new hires., • Collect and track equipment from departed end users following standardized asset tracking procedures., • Provide support for video conferencing and related A/V on-site systems., • Install, configure, and troubleshoot software, including document management, Microsoft office applications, remote conferencing tools, and financial systems., • Coordinate user requirements with regional supervisors, management, and other IT teams., • Build service-based relationships with the attorneys and staff, while utilizing exceptional customer service skills., • Collaborate with other team members on tasks or requests, in an efficient and expeditious manner., • Evaluate and record tickets for ongoing requests for new hardware, software installations, and incidents reported by end users within your assigned office., • Adhere to organizational change management processes., • Minimum 2 years in technical support on IT hardware, software, and desktop peripherals, including but not limited to:, • Windows 10 & Windows 11 Operating Systems, • Microsoft Office O365 with a strong acumen in Outlook, • Desktop client v. web-based applications, • Active Directory & Azure AD, • Zoom Rooms & Microsoft Teams, • Desktop Driver Controls, • All-in-One Monitors, • VPN, Remote Access, & Cloud Network Access, • Virtual Desktop Environments and Functions, • Cloud & On-Prem Telephony functions, • Desktop imaging & BIOS controls, • LAN and SD-WAN support, • Minimum 3 years working in ITSM and ITIL environments., • Self-starter with the ability to manage own time effectively and work autonomously., • Ability to lift and move items up to 50 lbs., • Ability to travel throughout the region, if needed., • Experience working in an environment that promotes active listening, transparency, and customer-centric service., • Experience in system operations and/or administration a plus., • Prior law firm experience a big plus., • Strong analytical and problem-solving skills., • Excellent verbal and written communication skills., • Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst., • Bachelor's degree in Computer Science, Information Security, or other related field. Or equivalent work experience., • Benefits: Outstanding benefits package, including 401k match and generous PTO plan, • Career Growth: Ample opportunities for professional development and advancement

Job Description Summary The IT Support Technician reports to the CISO/Director of IT based at corporate headquarters in NY. This is a full-time, non-exempt position that works with internal users and external clients. This is a unique opportunity for a junior technician to gain hands-on experience with advanced security tools, cloud infrastructure, and international compliance standards while supporting elite professionals in a fast-paced investigative culture that goes far beyond standard IT help desk environments. The role is responsible for supporting the daily operations of Guidepost IT systems and users, ensuring optimal performance and availability. This involves providing technical support, working with outsourced IT consultants (MSP/MSSP) on open/active IT tickets, maintaining security measures, working with new technologies, and staying updated on the latest IT and security technologies. Core Responsibilities System Maintenance and Monitoring • Proactively monitor and respond to Guidepost’s user requests for assistance within both local and cloud-based infrastructure to ensure maximum up-time for a global workforce., • Configure and decommission all desktop and laptop computers for new, existing, and terminated employees., • Provide technical support to end-users (software, hardware, and network-related), resolving IT-related issues promptly., • Provide technical support to end-users both in-person and remotely., • Monitor and utilize the IT ticketing system supported by the MSP/MSSP, maintaining professional working relationships and escalating responses as needed., • Monitor tickets for completion., • Manage user accounts, permissions, and MFA utilizing Microsoft Entra ID and the Microsoft 365 Admin Center., • Provide basic system administration of the VOIP phone and video conferencing systems., • Ensure security standards are met to protect Guidepost’s data and IT infrastructure., • Monitor security alerts and respond to potential cybersecurity threats., • Ensure users maintain Guidepost security protocols on all devices., • Technical Support and Knowledge, • Problem Solving and the ability to fully resolve IT issues, • Communication, • Customer Service, • Ethical Practice, • Multitasking Skills, • Ability to prioritize responsibilities and react to urgent situations effectively, • Ability to identify potential issues and escalate investigation when needed, • Minimum one (1) year of experience in a corporate IT environment, • Hands-on experience in a networked Windows environment, including Mac, iOS, and Android devices, • Strong working knowledge of all Windows Office products, • Must have working knowledge of Microsoft Teams, • A minimum of an associate’s degree in computer science, Information Technology, or a related field, • Working knowledge of SharePoint, Microsoft Entra ID, and the Microsoft 365 Admin portal, • Familiarity with MDM or RMM tools, • Certifications such as CompTIA A+, CompTIA Network+, or similar Physical Requirements While performing the duties of this job, much of the work may be done sitting at a desk, using a computer, typing, handling phone calls, filing, and using office equipment such as like printers and copiers. The employee must occasionally lift or move office products and supplies, up to 20 pounds. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Salary Range The base annual salary range offered for this position is based on numerous factors, including job-related skills and knowledge, experience, specific location, relevant education and/or training. In addition to the annual salary, we offer a full benefits package.

Job DescriptionBenefits: • Flexible schedule, • Opportunity for advancement, • Training & development Responsibilities: • Technical Support: Provide advanced technical support for a variety of IT systems, including servers, networks, and software applications. Troubleshoot and resolve complex issues escalated from Level 1 and Level 2 technicians., • Network Management: Design, implement, and manage robust network solutions to ensure optimal performance and security for clients. Monitor network performance to identify potential issues and take proactive measures., • System Administration: Perform regular maintenance and upgrades on client systems, including patch management, backup and recovery, and system monitoring. Ensure that all systems are secure, up-to-date, and compliant with industry standards., • Client Interaction: Maintain strong relationships with clients by providing professional and timely support. Understand client needs and recommend appropriate technology solutions to enhance their business operations., • Project Management: Lead and manage IT projects, including system migrations, network installations, and software deployments. Coordinate with internal teams and external vendors to ensure successful project delivery., • Documentation: Create and maintain detailed documentation for all client environments, including network diagrams, system configurations, and troubleshooting procedures. Ensure that all documentation is accurate and up-to-date., • Training and Mentorship: Provide guidance and mentorship to Level 1 and Level 2 technicians. Conduct training sessions to enhance the technical skills of the team and improve overall service quality., • Compliance: Ensure that all client systems comply with relevant regulations and industry standards, including data privacy and cybersecurity requirements. Perform regular audits and assessments to identify and address potential vulnerabilities., • Emergency Support: Provide on-call support for critical issues. Respond to emergencies promptly and take appropriate actions to minimize downtime and loss of data, including after-hours and weekend support as needed.Knowledge, Skills, & Qualifications:, • Experience & Education: Minimum of 5 years in IT support, including 2 years in a Level 3 or senior technician role. MSP experience preferred. A Bachelor's degree in IT, Computer Science, or a related field is preferred, with certifications such as CompTIA Network+, Security+, Microsoft Azure Administrator, or CCNA as a plus., • Technical Expertise: Proficiency in Windows and Linux server environments, virtualization technologies (VMware, Hyper-V), and cloud platforms (Azure, AWS)., • Networking & Security: Strong knowledge of networking protocols, firewalls, VPNs, and cybersecurity best practices. Experience with monitoring tools such as SolarWinds, Auvik, or similar., • RMM & Ticketing Systems: Hands-on experience with Remote Monitoring and Management (RMM) tools like NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, or Zendesk., • Documentation & Process Management: Proficiency in documentation tools like Hudu, IT Glue, or SharePoint, with experience in structured IT documentation and process standardization., • Problem-Solving & Project Management: Strong analytical skills to diagnose and resolve complex technical issues, with proven experience managing IT projects from inception to completion., • Communication & Customer Service: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical clients and provide outstanding customer service., • Fast-paced and dynamic environment, with a focus on delivering high-quality IT support to SMB clients.

Job DescriptionAbout the Role We’re looking for a hands-on IT Specialist to support day-to-day technology operations across a multi-site organization. This is an office-based role with local travel for urgent issues and scheduled site checks. You’ll focus on fast troubleshooting, clear user communication, and disciplined ticket management. This role is ideal for someone who likes fixing real problems, following process, and being accountable to measurable KPIs. What You’ll Do * Provide Tier 1–2 IT support for hardware, software, and access issues * Own tickets from intake through resolution or escalation * Communicate clearly with non-technical users in a fast-paced environment * Travel on-site for urgent issues that cannot be resolved remotely * Perform semi-annual preventive checks at office locations * Coordinate with and oversee third-party IT vendors for routine on-site work * Support onboarding/offboarding, account setup, and basic network troubleshooting * Document all work clearly in the ticketing system What This Role Is Not * Not a remote or hybrid position * Not a senior engineer or architect role * Not full-time field work What We’re Looking For * 2–4 years of hands-on IT support experience * Strong troubleshooting skills (hardware, OS, basic networking, applications) * Experience supporting Windows and Microsoft 365 environments * Ability to explain technical issues clearly to non-technical users * Comfortable working from tickets, SLAs, and KPIs * Willingness to travel locally for urgent site visits Nice to Have (Not Required) * Multi-site or healthcare IT experience * Experience working with MSPs or outsourced vendors * CompTIA A+ or Network+ (or equivalent real-world experience) How Success Is Measured * Ticket resolution time and backlog health * First-contact resolution rate * User satisfaction * Patch and documentation compliance Benefits We offer a comprehensive benefits package including: * Medical, Dental, and Vision Insurance * 401(k) retirement plan with company match (if applicable) * Paid Time Off (PTO) * Paid holidays * Paid sick leave in compliance with NY and NJ state laws * Professional development support * Employee discounts on orthodontic treatment (if applicable) Benefits eligibility is subject to plan terms and waiting periods. Why Join Us We’re tightening IT operations, improving accountability, and reducing noise by outsourcing routine work. You’ll be part of a focused team that values execution, process, and clear ownership. Diamond Braces is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable federal, state, or local law.

Job Description Overview We are hiring a hands-on IT Technician with strong experience in Windows Server administration, network support, and desktop troubleshooting. This role supports a multi-site environment, including field locations, and is ideal for someone who enjoys solving complex technical problems while delivering excellent customer service. You will play a critical role in maintaining IT infrastructure, supporting end users, and ensuring systems run efficiently across the organization. NOTE: This is an on-site position in our Corporate Office in Allendale NJ. This is NOT a remote/hybrid position. Responsibilities • Install, configure, and maintain computer hardware, software, and network systems, • Set up workstations, printers, routers, and other IT equipment, • Provide desktop support and help desk troubleshooting for end users, • Diagnose and resolve hardware, software, and network issues (LAN/WAN), • Administer and support Windows Server (Active Directory, DNS, DHCP, Exchange), • Perform preventative maintenance and on-site IT support at field locations, • Ensure network security and data protection standards are maintained, • Document issues, repairs, and maintenance activities, • Coordinate system upgrades and patches with minimal downtime, • Train users on new systems, applications, and IT best practices, • Monitor equipment inventory and recommend purchases, • Travel to business locations as needed Qualifications Required Skills & Technical Expertise • Strong experience with Windows Server administration (Active Directory, DNS, DHCP, Exchange), • Solid knowledge of networking concepts (LAN/WAN, routing, switching, firewalls), • Experience with IT support, help desk systems, and remote management tools, • Advanced troubleshooting and root cause analysis skills, • Proficiency in Microsoft Office 365 support, • Experience supporting desktop hardware, system deployments, and IT infrastructure, • Strong communication skills and customer-focused mindsetPreferred Qualifications, • Bachelor’s degree in IT, Computer Science, or related field, • 1–3 years of experience in a multi-site or enterprise IT environment, • Certifications such as CompTIA A+, Network+, or similar, • Experience in retail, restaurant, hospitality, or POS systems, • Competitive Pay ($56K–$64K + Overtime Eligibility), • Bonus Opportunity, • Medical, Dental, and Life Insurance (for you and your family), • Domestic Partner Benefits, • Flexible Spending Accounts (FSA/HSA), • 401(k) with Company Match, • Paid Time Off (PTO), • Career advancement and professional development opportunities

Job Description Position Title Rate of Pay IT Help Desk Technician $58,000 - 70,000 Per Year Department Work Location Information Technology On-site Reports to Work Schedule Information Technology Supervisor Monday – Friday (9 am – 5 pm) FLSA Status Position Classification Non-exempt Full-Time, Regular, Non-Supervisory Since its founding at the 1964-65 New York World’s Fair, the New York Hall of Science (NYSCI) has inspired millions of people — children, teachers, and families — by offering innovative, participatory ways to learn and encouraging people to explore their curiosity and nurture their creativity. Located in Queens, the most ethnically diverse county in the country, NYSCI welcomes 400,000 visitors each year and serves thousands more through outreach in schools, teacher professional development, and participation in a variety of public events and research initiatives. NYSCI is a leader in the science museum field, recognized for its highly regarded exhibitions, programs, and products, all of which are informed by our inclusive, research-derived approach to STEM learning and engagement called Design, Make, Play. The defining characteristics of Design, Make, Play — open-ended exploration, imaginative learning, personal relevance, deep engagement, and delight — are the ingredients that invite broad participation in STEM and make engagement and learning irresistible. Through this transformative model for STEM exploration, NYSCI engages a broad community of learners in STEM by fostering the excitement of self-directed exploration and by tapping into the joy of learning intrinsic in young people’s play. NYSCI has approximately 95 full-time and over 135 part-time and casual staff members.POSITION OVERVIEW The IT Helpdesk Technician provides first-line technical support to employees and assists in managing a fleet of Apple devices using Addigy Mobile Device Management (MDM) or a comparable platform. This role is responsible for troubleshooting troubleshoot hardware and software issues while maintaining the integrity and security of the organization's data and infrastructure, supporting day-to-day IT needs, and ensuring devices are properly configured, maintained, and updated. While information security is not the primary focus of this position, the Helpdesk Technician serves as an important first line of defense by recognizing and escalating common security risks, reinforcing best practices, and supporting a secure technology environment. PRINCIPAL RESPONSIBILITIES • Respond to and resolve technical issues related to Apple devices, including hardware and software problems, networking issues, and printer connectivity., • Utilize Addigy (MDM) for Apple device enrollment, software deployment, and security patching. Assist with Windows management via Intune or similar tools., • Provide technical help and support for various software applications, including Microsoft Office, Adobe Creative Cloud, Google Workplace, Zoom, Slack, Monday, OneTalk, and other enterprise applications., • Collaborate with other IT team members to identify and troubleshoot complex technical issues and escalate to higher-level support teams when necessary., • Document technical issues, solutions, and procedures in our internal knowledge base, ensuring accurate and current information., • Communicate technical information to non-technical users clearly and concisely, both verbally and in writing., • Perform setup, configuration, and deployment of new workstations and peripherals. Maintain an accurate inventory of IT assets., • Apple and Windows Device Support: Provide technical support and troubleshoot hardware/software issues for Mac and Windows users; perform system upgrades and maintenance., • MDM Administration: Manage and configure mobile devices; ensure security compliance and data protection., • Google Workspace Administration: Manage user accounts, groups, and permissions; troubleshoot Google Workspace issues, • Meraki Network Support: Monitor and maintain network devices; troubleshoot connectivity issues; configure security policies, • Microsoft Office Support: Provide support and troubleshoot issues with Microsoft Office applications., • Raiser's Edge Support: Maintain the database; provide user support and training, • Slack and Monday Support: Administer and support platforms; assist users with troubleshooting and best practices, • Creative Cloud Support: Support Adobe Creative Cloud applications; troubleshoot and assist with updates, • Network Issues: Diagnose and resolve network problems; collaborate with the network team for advanced troubleshooting, • Phone Systems Support: Provide support and troubleshoot office phone systems, • POS Systems Support: Maintain and support POS systems; troubleshoot hardware/software issues., • Research, Documentation, and Other Work: Conduct research; create and maintain IT documentation; perform additional IT dutiesQUALIFICATIONS, • Minimum of 2 years of experience in a Helpdesk support role, preferably in an enterprise environment., • Experience with the Addigy MDM platform or similar and other macOS enterprise management tools., • Strong knowledge of macOS, software applications, and hardware., • Strong proficiency in macOS and Windows 10/11 troubleshooting., • Experience administering Google Workspace and Microsoft 365., • Familiarity with MDM solutions (Addigy preferred).REQUIREMENTS, • Basic understanding of common cyber threats (phishing, ransomware, social engineering) and best practices for remediation., • Excellent problem-solving skills and the ability to troubleshoot complex technical issues., • Strong customer service skills and the ability to communicate technical information to non-technical users., • Ability to work independently and manage multiple tasks simultaneously., • Excellent organizational and time-management skills.PHYSICAL REQUIREMENTS, • Mobility and Dexterity: Ability to perform tasks requiring fine motor skills, such as typing, using a computer mouse, and handling small tools or components. Reasonable accommodations can be made for individuals with limited dexterity or mobility impairments., • Visual and Auditory Abilities: Sufficient vision and hearing to perform tasks related to computer work, including reading screens, troubleshooting hardware, and communicating with colleagues and clients. Reasonable accommodations, such as screen readers or amplified headsets, are available for individuals with visual or auditory impairments., • Physical Endurance: Ability to remain in a stationary position, whether sitting or standing, for extended periods during the workday. Reasonable accommodations, such as ergonomic seating or sit-stand desks, are available to support employees' comfort and accessibility needs., • Lifting and Carrying: Capability to lift and transport computer equipment and peripherals weighing up to 25 pounds. Assistance and adaptive equipment, such as carts or lift devices, can be provided to accommodate employees with lifting restrictions., • Communication and Interaction: Effective communication skills for interacting with colleagues, clients, and vendors, both in person and through digital communication platforms., • Accommodations, such as speech-to-text software or communication aids, are available for employees with speech or communication disabilities.PREFERRED QUALIFICATIONS, • Associate's or Bachelor's degree in Computer Science, Information Technology, or related field preferred., • Apple Certified Support Professional (ACSP), Addigy Certified Associate or Expert, or similar MDM certification is preferred, • CompTIA A+, Network+, or Security+ certifications., • Experience working in a non-profit or museum environment. BENEFITS NYSCI strives to be an inclusive place to work. We work to foster multiple voices and perspectives, empower staff as problem solvers, and support professional growth for all. The New York Hall of Science also offers generous benefits and perks for all regular full-time employees. These currently include: • Health, dental, and vision insurance options, • Flexible spending accounts for healthcare, dependent care and commuter benefits, • Pension plan and 401k plan, • Free life insurance coverage, • Paid vacation and sick leave, • 13 paid holidays off, • Flexible work schedules, • Employee Assistance Program, • Free onsite parking HOW TO APPLY Please upload your resume and cover letter through our online careers page. Please note that while careful consideration will be given to each submission, the Museum will only be able to contact those applicants whose knowledge, skills, and work experience best fit the requirements of the position. Interview Process • Introductory Interview (Screening), • Second Interview & Technical Conversation (Zoom) No phone calls or faxes please. The New York Hall of Science is an equal-opportunity employer committed to fostering an inclusive and innovative environment with the best employees. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, military service, marital status, or any other protected status in accordance with applicable law. We support a drug-free workplace. If there are preparations, we can make to help ensure you have a comfortable and positive interview experience, please let us know. We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job description describes you, then you are highly encouraged to apply for this role.

Job Description IT Support Specialist (Help Desk) Duration: 3-Month Assignment Location: Long Island, NYC ABOUT THE ROLE The IT Temp supports day-to-day technology needs at our Central Business Office (CBO) and clinical locations. This role helps keep systems running smoothly by supporting staff, resolving issues, assisting with new technology rollouts, and working on hardware deployment projects —all in support of high-quality patient care. MINIMUM QUALIFICATIONS • High school diploma or equivalent, • Basic knowledge of computers, networks, and software, • Associate’s degree in IT or related field, • Healthcare IT experience, • CompTIA A+, Microsoft, or similar certifications OUR EXPECTATIONS OF YOU • Support staff with hardware and software issues, • Install and set up IT equipment, • Troubleshoot and resolve problems quickly, • Document support requests and processes, • Strong problem-solving skills, • Clear, friendly communication, • Attention to detail, • Ability to work in a fast-paced healthcare environment WHO WE ARE Spectrum Vision Partners/OCLI is a national leader in eye care, supporting top ophthalmology practices across the U.S. Our leadership team brings 200+ years of combined experience, and our providers deliver lifelong care—from pediatrics to adulthood—across complex ocular specialties. • 1,400+ employees, • 60+ clinic locations, • 5 ambulatory surgery centers, • 110+ surgeons and medical professionals

Job Description Position Title: IT Support Technician Job Purpose The L2 IT Support Technician is responsible for providing advanced technical support to client field workers. This position ensures that all IT-related issues are resolved efficiently, enabling field personnel to perform their duties without interruption. The role requires a strong understanding of field applications (EX: Salesforce, Lemur, AVLS, OMW, etc) and devices (Ex: Truck mounted Toughbooks, IOS devices, Modems, Drivecams), excellent problem-solving skills, and the ability to communicate effectively with non-technical staff. Note: Will be required to install and configure connectivity/modem devices in service trucks, including connecting equipment to vehicle power (12V wiring) to support communication and emergency connectivity needs. Key Accountabilities • Technical Support: Provide phone-based support for IT issues related to hardware, software, and network connectivity for field workers., • Troubleshooting: Diagnose and resolve technical issues, escalating issues to other support teams when necessary., • Documentation: Maintain accurate records of support requests and resolutions in the IT service management system (Currently Service Now)., • Training: Assist in training field workers on new technologies and IT systems to enhance their operational efficiency., • Education: Associate's degree in Information Technology or related field; Bachelor's degree preferred., • Experience: Minimum of 2 years of experience in IT support, preferably in a utility or field service environment., • Technical Skills: Proficiency in troubleshooting Windows, IOS operating systems, and Enterprise software applications., • Certifications: Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Professional, Apple Certified Support Professional (ACSP)) are a plus., • Problem-Solving: Demonstrated ability to analyze problems and develop effective solutions., • Field Workers, • IT Support Teams, • Ability to work independently and as part of a team., • Strong organizational skills and attention to detail., • Commitment to continuous learning and professional development.

Job Description JOB DESCRIPTION Insight Global is seeking a Service Desk Support Technician for one of our clients in the biotech space. This role will be located in New York City, right near Penn Station, and will be on-site five days per week. As a Service Desk Support Technician, you will join a collaborative and fast-paced IT team. This role focuses on day-to-day service desk operations, providing front-line technical support to internal end users and ensuring the timely resolution of technical issues. The ideal candidate is customer-focused, adaptable, and comfortable working in an agile, high-collaboration environment. You will work closely with fellow service desk technicians, IT leadership, security, infrastructure, and imaging teams, while using modern tools and AI-enhanced workflows to support business operations. Key Responsibilities • Serve as the first point of contact for end users seeking technical assistance via phone and digital channels, • Review, assign, and manage support tickets through the Freshservice ticketing system, • Troubleshoot and resolve Tier 1 technical issues related to hardware, software, accounts, and access, • Handle common requests such as password resets, Okta user provisioning/deprovisioning, and email issues, • Escalate Tier 2 issues appropriately and collaborate with escalation teams to ensure resolution.., • Work fluidly between the ticketing system and Slack to support real-time collaboration. REQUIRED SKILLS AND EXPERIENCE • 3+ years of help desk experience, • Experience supporting both Windows and MacOS, • Hands-on experience supporting Okta, • Experience with an enterprise ticketing system ideally FreshService, • Proficient with AI tools - understand how to use ChatGPT, Gemini, and/or Claude NICE TO HAVE SKILLS AND EXPERIENCE • MDM Experience (Intune or Kandji), • Experience with Claude Cowork or AI agents, • Technical Certifications (CompTIA A+, ITIL Foundation, etc.)

Job Description Our client is an established, privately held, growing, New York-area government contractor. Our client’s focus is in providing Information Technology (IT) Services to city, state and federal government clients. We are currently seeking a skilled IT Cloud Specialist to work in a full-time onsite role on a large scale project at a client location in Manhattan, New York City / Newark, New Jersey. Reporting to the IT Project Manager, the IT Cloud Specialist is responsible for assisting in the design, implementation, management, and support of cloud computing networks utilizing Virtual Desktop Infrastructure (VDI), Azure Virtual Desktop (AVD) and Citrix technologies to ensure a smooth end-user experience, optimal performance, and strong security across the IT infrastructure. The ideal candidate will have relevant technical education / certifications, 5+ years of IT cloud computing experience and strong technical expertise in VDI, Citrix, and AVD. Experience in Construction or Building related organizations is highly desirable. Must be solution and customer-focused with effective communication skills, and demonstrated ability to meet user needs with IT cloud solutions. PRIMARY RESPONSIBILITIES INCLUDE: • Configure, implement, manage, maintain, troubleshoot and support IT cloud solutions within Microsoft Azure and Citrix Cloud., • Configure, install and update cloud software, manage user accounts and monitor networks and system performance., • Assist in designing, deploying, and managing VDI solutions such as Citrix XenDesktop / XenApp or Microsoft AVD., • Manage documentation, contribute to improvement efforts, and automate processes using scripting., • Oversee VDI image management, troubleshoot and resolve issues related to Citrix VDI and AVD, ensuring high availability and disaster recovery, monitoring performance, and collaborating with IT security teams to enforce security policies., • Work closely with Project Management, IT, Engineering and other stakeholders. Ensure that cloud solutions and systems perform properly and that all business requirements are successfully met., • Implement and support new client requirements and customizations., • Consistently engage with clients and stakeholders to maintain relationships and ensure high levels of satisfaction. CANDIDATE REQUIREMENTS INCLUDE: • Bachelor’s Degree in Computer Science, Information Technology, or closely related field. Relevant IT cloud certifications such as Microsoft Azure, AWS Cloud, Google Cloud, CompTIA Cloud+ or Certified Cloud Security Professional (CCSP). Other VDI-related certifications such as VMware VCP-DTM, Citrix CCA-V/CCP-V, or Microsoft AZ-140 a plus., • 5+ years of experience implementing, managing and supporting large scale IT Cloud networks and platforms., • Prior experience in Construction or Building-related organizations is highly desirable., • Experience managing VDI, including Citrix and/or Microsoft AVD. Hands-on experience with Citrix Virtual Apps and Desktops, Citrix ADC, and Citrix Cloud services. Proficiency in Windows Server administration, Active Directory, and networking concepts required. Proficient knowledge of the VDI stack and experience with scripting languages like PowerShell. Familiarity with monitoring tools for Citrix environments (Citrix Director)., • Experience with other virtualization technologies (VMware, Hyper-V), and knowledge of security best practices for virtualization and remote access., • Ability to work in a fast-paced environment and manage multiple tasks simultaneously., • Experience with Project Management principles and practices such as ITIL, Scrum, LEAN, Agile, or DevOps., • Effective problem-solving and relationship-management skills. Prior experience collaborating closely with users, clients, stakeholders and technology suppliers to resolve technical issues., • Excellent verbal, written and interpersonal communication skills with users, clients, team members, technical staff, and management. Able to interface, communicate and maintain effective relationships with team members and all levels of management on an ongoing basis and work as a trusted IT professional., • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for use in communication, analysis & tracking., • Key Competencies: Collaborative Work Style, Customer Service Focused, Problem-Solver, Professional, Resourceful, Results-Focused, Solutions Focused, Self-Motivated, Team-Player., • Must be able to pass a required background check and/or security clearance to work on government projects. TEAM RESPONSIBILITY: Serve as a key member of the client's IT team. Collaborate with internal team members, users, clients and vendor partners. Mentor team members. KEY RELATIONSHIPS / STAKEHOLDERS: • IT Project Manager, • Internal Team Members, Users, Clients and SME's, • Client and Technology Partners RELOCATION ELIGIBILITY: No relocation assistance provided. Local, qualified New York City metro area candidates will be given preference and priority. Qualified candidates willing to self-relocate to the New York City metro area will also be considered. COMPENSATION & BENEFITS INFORMATION: • Base Salary Range: $120,000 - $150,000, commensurate with experience and qualifications, • Benefits Include: Health & Dental Insurance, Paid Time Off, 401-K with match, FSA, Company Paid Training, etc. POSSIBLE COMPARABLE TITLES: • IT Cloud Engineer, • IT Cloud Architect, • IT Cloud Administrator, • IT Cloud Consultant, • DevOps EngineerCompany DescriptionTalent Solution Partners is a full-service Talent Acquisition and Solutions Firm. Our primary focus is the placement of senior-level professionals and executives for clients in Healthcare, Consumer Products, Business-to-Business Services and related industries. Visit us at: Solution Partners is a full-service Talent Acquisition and Solutions Firm. Our primary focus is the placement of senior-level professionals and executives for clients in Healthcare, Consumer Products, Business-to-Business Services and related industries.\r\n\r\nVisit us at:

Job Description Desktop Support Specialist 100% onsite Fairfield, NJ $60K-$65K Summary We are seeking a Reliable and customer-focused Technology Support Specialist to provide day-to-day technical assistance to our employees. The ideal candidate will have a strong working knowledge of computer systems, hardware, software, and network connectivity. This role is primarily focused on supporting users at our site and ensuring minimal downtime for IT-related issues. Responsibilities • Provide technical support for end users in-person and remotely., • Troubleshoot and resolve hardware, software, and peripheral issues (PCs, laptops, printers, Phones, scanners, etc.). Install, configure, and maintain desktop and laptop systems, including operating systems and business applications. Support mobile device setup and management (smartphones, tablets, etc.)., • Manage user accounts and permissions in Active Directory, Microsoft 365, or other enterprise systems., • Assist with onboarding and offboarding processes (setting up new users, reclaiming and reconfiguring hardware). Escalate complex issues to appropriate internal IT teams or vendors as needed., • Maintain accurate documentation of support requests, resolutions, assets, and configurations., • Ensure compliance with IT policies and procedures, including security standards and software licensing. Participate in regular system updates, backups, and patching processes., • Provide support for meeting room technologies, including video conferencing tools. Work closely with software and IT group, • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). 1–3 years of experience in a desktop support or IT helpdesk roles with increasing levels of responsibility., • Solid understanding of Window environments., • Familiarity with Microsoft 365, Teams, Outlook, and related tools. Strong troubleshooting and problem-solving skills., • Excellent communication and interpersonal skills., • Ability to manage time effectively and work independently with minimal supervision. Physical ability to lift and move computer equipment as needed., • Experience with ticketing system., • Certifications such as CompTIA A+, Network+, or Microsoft certifications (Preferred), • Experience supporting VOIP systems or basic server/network troubleshooting. Proven ability to prioritize and manage multiple tasks in a fast-paced environment.Company DescriptionWe are a FANTASTIC Woman owned company been in business for 40+ years!We are a FANTASTIC Woman owned company been in business for 40+ years!

Job Description Position Overview: The Technology Instructor is responsible for developing and delivering engaging, skill‑building technology workshops for youth. This role focuses on cultivating digital literacy, creative media production, and technical competencies through hands‑on instruction in areas such as website design, coding, graphic design, video editing, and computer applications. The instructor will also support youth in pursuing industry‑recognized certifications and contribute to the development and maintenance of the technology center. Position Qualifications: High School Diploma or GED required, Associate or Bachelor’s Degree in Computer Science, Education, Information Technology, Digital Media, or a related field preferred. Experience teaching or facilitating youth programs, preferably in technology, media, or STEM fields. Strong knowledge of computer applications, digital media tools, and basic coding or web design platforms. Familiarity with graphic design software (e.g., Canva, Adobe tools) and video editing programs. Ability to explain complex concepts in accessible, youth friendly ways. Strong organizational, communication, and classroom management skills. Experience with or willingness to learn about industry certifications (Cisco, CompTIA) is a plus. Valid NYS Driver’s License required. The Children’s Village does not discriminate against any employee, prospective employee or contractor because of race, color, religion, sex, sexual orientation, gender identity, gender expression, creed, age, national origin, citizenship status, physical or mental disability, marital status, veteran status, genetic predisposition, domestic violence victim status, criminal conviction history or any other protected classification under federal, state or local law.

Job Description MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those who are committed to these same values. We are currently seeking a self-motivated, results-oriented ASSISTANT STORE MANAGER - COMPUTER SERVICES. It is Micro Center’s core promise to take care of our associates and customers which has led to our success over the last 40+ years! Salary range of $70 - $90K per year. Click here to view our job video MAJOR RESPONSIBILITIES: • Maintain orderly operation and safety of all areas of responsibility; ensure that service policies and procedures are being properly carried out at the store level, • Consistently achieve customer satisfaction, sales, productivity, payroll and expense goals of the service repair shop, • Maintain fiscal and operational controls including planning and managing departmental budget (Service Department P&L), • Through Service Department leadership, ensure all customer and/or computer issues are resolved in a timely manner and in alignment with company policy, • Ensure customers are served promptly and courteously and that customer satisfaction standards are met, • Work effectively through associates to achieve desired results regarding customer satisfaction, sales, productivity and technical solutions, • Ensure associates maintain appropriate technical certifications (CompTIA A+ and Apple Certification) to enable proper service of products, • Participate in and lead open and close procedures, to include freight flow and merchandise processing as well as tracking of company assets through inventory control, • Serve as manager-in-charge during absence of General Manager or other store managers, • Ensure the execution of ad set and visual merchandising standards, • Manage staffing, orientation and training to ensure competent and certified associates are hired, trained and scheduled to properly service our customers, • Develop and coach associates in the areas of customer satisfaction, product knowledge, solution selling and standard operating procedures; ensure goals and results are communicated, • Ensure human resource issues are handled in accordance with guidelines; partner with Regional HR Manager and Store Manager when needed, • A college degree is preferred, • Two or more years of experience with a major big box retailer in a high-volume, 30,000+ square-foot store, preferably in a productivity-based computer or technology service and repair environment, • Previous experience in all aspects of retail management: driving sales, merchandising, operations, freight flow and technical customer service, • Experience in human resources functions and capable of hiring, retaining and coaching qualified employees, • Ability to execute corporate initiatives and analyze the competition, • Physical requirements: lift up to 50 lbs., stand for prolonged periods of time, • Shifts include hours after and after the store is open to the public and may also include mornings, nights, weekends and holidays, • Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates, • Employee Discount that includes a Friends & Family Discount Program, • Tuition Reimbursement & Education Discounts, • Paid Time Off for Regular Associates, • 401K Plan with Company Match, • Esteemed Vendor & Company Job Training At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places. Micro Center is an Equal Opportunity Employer.

Job DescriptionSalary: $72,000-$110,000 Are you ready to embark on an extraordinary journey, where your purpose is to empower and uplift others through education? We're seeking a passionate and dedicated individual to become a Computer Science Teacher at Integration Charter Schools (ICS) and play a pivotal role in our vibrant learning community! About ICS Integration Charter Schools provide innovative pathways to college that fully integrate students with special needs. In building a family of associated schools that share this common mission, ICS strives to fill gaps in public education. The ICS network is composed of four schools located on Staten Island, New York. The guiding principles of ICS are teamwork, courage, community and integrity. We take these principles into the classroom to enrich our students learning experience. In addition to a rigorous academic curriculum, our social-emotional learning program plays a key role in fostering resilience, self-awareness, and interpersonal skills, preparing students for success both in and out of the classroom. We offer opportunities for students to earn college credits through partnerships with higher education institutions, allowing them to gain valuable experience and accelerate their academic journey. At Integration Charter Schools, we are committed to creating innovative educational pathways that meet the diverse needs ofevery learner. Our dedicated team ofpassionate educators, skilled instructional staff,andsupportive professionalswork together to cultivate an inclusive, enriching learning environment for our entire school community. Responsibilities Integration Charter School is seeking an experienced and innovative Computer Science Teacher to lead the development of a new dual-enrollment Computer Science track. This role will focus on preparing students for careers in IT and Networking through hands-on instruction and access to industry-recognized certifications such as A+ and Cisco CCNA. Ideal candidates will bring both industry experience and a passion for education, helping students gain real-world skills and college credit in a supportive, forward-thinking learning environment. Design and deliver Computer Science courses aligned with Integration Charter Schools mission and university-level curriculum. Teach content supporting different certification tracks, including Networking and Cybersecurity, Cisco and CompTIA Prepare students for industry certification exams, including coordinating exam prep, practice tests, and voucher usage. Lead students through hands-on, project-based learning using real-world technology and software. Collaborate with university faculty to align high school and college-level coursework. Create a classroom environment that fosters critical thinking, curiosity, and digital problem-solving. Use student data to inform instruction, provide academic support, and track certification readiness. Support students in building digital portfolios that showcase technical skills and learning progress. Balance academic recordkeeping in both PowerSchool (high school) and Blackboard and Brightspace Pulse (college platforms) as needed. Maintain accurate records of attendance, grades, certification milestones, and student progress. Communicate regularly with students, families, and advisors to support student success. Participate in professional development, school events, and curriculum planning efforts. Competencies & Qualifications Masters degree in Computer Science, Information Technology, or a related field (preferred). 510 years of industry experience in IT, networking, or a related technology field Strong written and verbal communication skills. A whatever it takes attitude centered on a belief in putting children first. Understanding of school student-achievement data and New York Charter School Standards. Thorough knowledge of best instructional practices for middle and high school students. Understanding or willingness to learn New York State graduation requirements. Proficient in using personal computers, word processing, and database software. English language proficiency required; oral and written fluency in a second language may be preferred or required based on school community needs. Additional Information • Weekly Wednesday half- day schedule for embedded professional development and planning, • Small class sizes, • Tuition reimbursement, • Teaching certification pathway for those who qualify, • Opportunity to be an integral part of our community, making a genuine difference and shaping the futures of our students, • Students of ICS employees have access to after-care options, • Free parking on-campus Comprehensive benefits package that includes health, dental, vision and life insurance, a flexible spending account, paid time off, short- and long-term disability policy, commuter benefits, professional development opportunities and a 401(k)-retirement plan with an employer match of up to 3% Employees qualify for both NYS Teacher Loan Forgiveness and Public Service Loan Forgiveness Promotion of work-life balance to all staff members Stipend program that promotes becoming a dual certified teacher in New York State Teacher Residency Program Tuition-free Bachelors degree program through Monroe College Salary Monday-Friday 7:30AM-4:00PM $66,732-$103,271 *Salary is dependent on level of education and years of teaching experience ICS is an Equal Opportunity Employer

Job Description About Longmark Group Longmark Group is an alternative asset management platform specializing in residential real estate. With a mission to redefine the industry, Longmark approaches asset management differently, starting with operational excellence as its foundation and evolving into a leader in capital markets innovation. Since 2021, the team at Longmark has acquired and managed single-family rental properties in high-demand markets across the Midwest and Sun Belt. Backed by a 100+ person team with expertise at top institutions like Blackstone, Progress Residential, and Goldman Sachs and led by CEO Brian Hardecker, Longmark embodies its core values: • Innovative Thinking, Grounded Execution: Longmark challenges traditional approaches, combining innovative strategies with disciplined execution to drive smarter investments., • Principled Leadership: Trust is built on fairness and transparency. Longmark commits to doing what's right, ensuring every decision reflects a focus on sustainable success., • Entrepreneurial Spirit and Strength: Longmark fosters bold action, empowering its team to think critically, act decisively, and innovate confidently within a framework of operational excellence. We are looking for a resourceful and people-oriented IT Administrator to own the full spectrum of IT operations across our organization. This is a high-impact, high-visibility role spanning day-to-day helpdesk support, systems automation, device management, and identity administration. You will be a key part of scaling our IT function as the company grows. Key Responsibilities End-User Support • Serve as the primary point of contact for all IT support requests across Windows and macOS environments, • Troubleshoot and resolve hardware, software, and connectivity issues with a focus on speed and user satisfaction, • Identify and implement automation opportunities to reduce manual IT tasks and improve operational efficiency, • Administer user accounts, roles, and permissions across O365/Exchange, Google Workspace, and SSO platforms using SAML and SCIM protocols, • Manage the full lifecycle of IT assets including procurement, deployment, tracking, and retirement, • Support network infrastructure including troubleshooting connectivity issues for in-office and remote employeesRequired Qualifications, • 4+ years of experience in an IT Administrator, IT Generalist, or similar role, • Hands-on experience with Windows and macOS administration, • Proficiency in O365/Exchange and Google Workspace administration, • Experience with SSO configuration and management (SAML, SCIM), • Strong communication skills and a customer-first approach to support, • Ability to work independently, manage competing priorities, and thrive in a fast-paced environment, • Must be able to work in-office (Midtown-NYC) at least 3 days per weekPreferred Qualifications, • Experience with scripting languages (PowerShell, Python) for automation, • Experience with Rippling MDM, • Experience with SentinelOne or similar endpoint security platforms, • Exposure to cloud environments (AWS, Azure, or GCP), • Relevant certifications (Google Workspace Administrator, Microsoft 365 Certified, CompTIA Network+, etc.) At Longmark Group, our innovative strategies and culture empower every team member to make meaningful contributions and drive exceptional outcomes for investors and communities alike. Joining Longmark means joining a company that values expertise, collaboration, and a commitment to excellence.

Job DescriptionSalary: $66,732-$103,271 Are you ready to embark on an extraordinary journey, where your purpose is to empower and uplift others through education? We're seeking a passionate and dedicated individual to become a Computer Science Teacher at Integration Charter Schools (ICS) and play a pivotal role in our vibrant learning community! About ICS Integration Charter Schools provide innovative pathways to college that fully integrate students with special needs. In building a family of associated schools that share this common mission, ICS strives to fill gaps in public education. The ICS network is composed of four schools located on Staten Island, New York. The guiding principles of ICS are teamwork, courage, community and integrity. We take these principles into the classroom to enrich our students learning experience. In addition to a rigorous academic curriculum, our social-emotional learning program plays a key role in fostering resilience, self-awareness, and interpersonal skills, preparing students for success both in and out of the classroom. We offer opportunities for students to earn college credits through partnerships with higher education institutions, allowing them to gain valuable experience and accelerate their academic journey. At Integration Charter Schools, we are committed to creating innovative educational pathways that meet the diverse needs ofevery learner. Our dedicated team ofpassionate educators, skilled instructional staff,andsupportive professionalswork together to cultivate an inclusive, enriching learning environment for our entire school community. Responsibilities Integration Charter School is seeking an experienced and innovative Computer Science Teacher to lead the development of a new dual-enrollment Computer Science track. This role will focus on preparing students for careers in IT and Networking through hands-on instruction and access to industry-recognized certifications such as A+ and Cisco CCNA. Ideal candidates will bring both industry experience and a passion for education, helping students gain real-world skills and college credit in a supportive, forward-thinking learning environment. Design and deliver Computer Science courses aligned with Integration Charter Schools mission and university-level curriculum. Teach content supporting different certification tracks, including Networking and Cybersecurity, Cisco and CompTIA Prepare students for industry certification exams, including coordinating exam prep, practice tests, and voucher usage. Lead students through hands-on, project-based learning using real-world technology and software. Collaborate with university faculty to align high school and college-level coursework. Create a classroom environment that fosters critical thinking, curiosity, and digital problem-solving. Use student data to inform instruction, provide academic support, and track certification readiness. Support students in building digital portfolios that showcase technical skills and learning progress. Balance academic recordkeeping in both PowerSchool (high school) and Blackboard and Brightspace Pulse (college platforms) as needed. Maintain accurate records of attendance, grades, certification milestones, and student progress. Communicate regularly with students, families, and advisors to support student success. Participate in professional development, school events, and curriculum planning efforts. Competencies & Qualifications Masters degree in Computer Science, Information Technology, or a related field (preferred). 510 years of industry experience in IT, networking, or a related technology field Strong written and verbal communication skills. A whatever it takes attitude centered on a belief in putting children first. Understanding of school student-achievement data and New York Charter School Standards. Thorough knowledge of best instructional practices for middle and high school students. Understanding or willingness to learn New York State graduation requirements. Proficient in using personal computers, word processing, and database software. English language proficiency required; oral and written fluency in a second language may be preferred or required based on school community needs. Additional Information • Weekly Wednesday half- day schedule for embedded professional development and planning, • Small class sizes, • Tuition reimbursement, • Teaching certification pathway for those who qualify, • Opportunity to be an integral part of our community, making a genuine difference and shaping the futures of our students, • Students of ICS employees have access to after-care options, • Free parking on-campus Comprehensive benefits package that includes health, dental, vision and life insurance, a flexible spending account, paid time off, short- and long-term disability policy, commuter benefits, professional development opportunities and a 401(k)-retirement plan with an employer match of up to 3% Employees qualify for both NYS Teacher Loan Forgiveness and Public Service Loan Forgiveness Promotion of work-life balance to all staff members Stipend program that promotes becoming a dual certified teacher in New York State Teacher Residency Program Tuition-free Bachelors degree program through Monroe College Salary Monday-Friday 7:30AM-4:00PM $66,732-$103,271 *Salary is dependent on level of education and years of teaching experience ICS is an Equal Opportunity Employer

Job Description Incisive. Inclusive. Invested. We’re Axinn. Experienced, tenacious, and always trial-ready, we are committed to understanding complex legal challenges that impact the future of our clients' businesses, globally. Focusing on antitrust, intellectual property, and high-stakes litigation, our extensive teams in the U.S. possess deep knowledge and client-side experience across a range of sectors, including technology, healthcare, life sciences, and consumer products. At Axinn, inclusivity is central to who we are. We have a purpose that goes beyond profit, which includes fostering a fair, welcoming workplace and supporting the communities where we live and work. We actively recognize talent and promote opportunities for all team members. By embracing the unique experiences and perspectives of our people, we fuel creativity and deliver results for our clients. The Firm’s Manager of Information Security is responsible for developing, implementing, and maintaining a comprehensive information security program to protect the firm’s data, systems, and client information. This role ensures the confidentiality, integrity, and availability of all information assets across the firm’s technology and operational infrastructure. The position involves close collaboration with IT leadership, legal professionals, and firm management to maintain compliance with client, regulatory, and industry standards. The position will serve as a strategic advisor to leadership, a hands-on technical manager, and a mentor to security staff, ensuring the Firm’s success in a highly evolving threat landscape. Responsibilities and Duties: • Develop and maintain the firm’s information security policies, standards, and procedures., • Develop, implement, and maintain a comprehensive information security program that aligns with the firm’s strategic objectives and client confidentiality obligations, • Establish metrics to monitor program effectiveness and present updates to Firm leadership, • Assess and manage cybersecurity risks; conduct vulnerability assessments and penetration testing, • Lead incident response efforts, including investigation, remediation, and reporting, • Develop playbooks and run regular tabletop exercises to ensure readiness, • Ensure compliance with NIST, ISO, HIPAA, and client confidentiality obligations, • Oversee (develop and maintain) security policies, procedures, training, and awareness programs for attorneys and staff, • Manage security tools (firewalls, endpoint protection, SIEM, IAM, etc.), • Collaborate with IT, Legal, and Compliance teams on security integration, vendor oversight, and cloud management, • Conduct regular risk assessments and vulnerability testing; manage mitigation and remediation efforts while presenting findings and reports to leadership, • Manage and mentor security staff, • Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or related field required (advanced degrees are preferred), • CISSP, CISM, CISA, GIAC, COMPTia Security+, GISO, certifications are a plus, • Minimum 7–10 years of progressive IT and information security experience, with at least 3 years in a leadership role, • Proven expertise with security frameworks and standards such as NIST, ISO 27001, and HIPAA, • Strong understanding of law firm technology environments, including document management systems, practice management tools, cloud-based platforms, and eDiscovery systems, • Demonstrated ability to lead incident response, risk management, and compliance efforts, • Excellent interpersonal and communication skills, both verbal and written, with experience presenting complex security topics to senior leadership and non-technical stakeholders, • Effective time management skills, with the ability to handle a variety of tasks simultaneously and manage multiple projects while prioritizing assignments, • Ability to build rapport with attorneys, professional staff, and vendors, • Self-motivated, with the ability to work independently but within a team environment At Axinn, we offer market competitive wages and generous benefit options to our valued employees. This includes, but is not limited to, the following: • Competitive starting pay and annual discretionary bonus and raise eligibility, • Generous paid time off benefits (vacation, personal days, holidays, and sick leave), • Firm paid short and long-term disability, plus life and accident insurance, • 401(k) Profit Sharing Plan and Cash Balance Retirement Plan with generous employer contributions (please ask for further details re: eligibility requirements), • Comprehensive medical, dental, and vision insurance options, • Flexible spending and health savings accounts (medical plan dependent), • Firm paid comprehensive Employee Assistance Program (EAP), • Student loan refinancing discounts, • Lifestyle reimbursement program This is a full-time, benefits eligible, exempt level position. Final rate of pay and title will be commensurate with the incumbent’s experience, with a targeted hiring range of $160,000 - $175,000 (the upper range reserved for highly qualified applicants). This position is currently available in either our NY, CT, or DC office locations. Axinn is an equal employment opportunity employer and is committed to creating an environment that draws upon the strength of the diversity of its workforce to achieve excellence in the Firm's field and beyond

Job Description Position: Cybersecurity Analyst Position Summary: Proactively monitors, detects, and responds to security threats across networks, systems, and cloud environments to ensure the protection of sensitive data and maintain enterprise resilience. Drives risk reduction by analyzing incidents, implementing controls, and collaborating with cross-functional teams to strengthen the organization’s security posture. Key Duties and Responsibilities: • Perform threat triage, incident investigation, and risk analysis to protect the confidentiality, integrity, and availability of Department of Education (DOE) systems, applications, and data assets., • Analyze security alerts and events to identify indicators of compromise (IOCs), attack patterns, and emerging threats across on-premises, cloud, and hybrid environments., • Correlate security data from disparate sources to develop a unified view of organizational cyber risk, enabling informed decision-making and prioritization., • Identify vulnerabilities, misconfigurations, and protection gaps across infrastructure, cloud platforms, and data-centric environments; validate findings and assess potential business impact., • Ensure alignment with federal and regulatory security standards (e.g., NIST, FISMA) and internal cybersecurity policies and control frameworks., • Contribute to continuous improvement of security operations by documenting findings, trends, and lessons learned from incidents and risk assessments., • 5+ years of Cybersecurity Analyst experience in a similar role, • Required certifications: CISSP, CompTIA Security+, CompTIA CySA+, CEH, GCIA, CISA, GCIH, CCSP, CCSP, • Experience with the following technologies: SIEM (Devo/Splunk), Vulnerability Scanners (Rapid7/Armis), Cloud Security Platforms (AWS/Azure), Wireshark, SQL, Python, MS Power BI, and Microsoft Office Suite

Job Description Position: Security Business Analyst Position Summary: Responsible for gathering and documenting requirements, analyzing business and security needs, creating workflows/SOPs, and supporting risk assessment documentation. Working closely with the Project Manager, this role independently engages stakeholders to define, validate, and document business rules and functional requirements that meet DOE security objectives. Key Duties and Responsibilities: • Serve as a Security Business Analyst supporting enterprise cybersecurity and IT risk initiatives, translating CISO priorities, regulatory requirements, and business needs into clear, actionable requirements., • Elicit, analyze, and document security and risk requirements, including functional, technical, and compliance needs across Security Operations, Infrastructure, Cloud, Data Protection, GRC, Privacy, and business units., • Support risk and POA&M management activities, assisting in tracking remediation plans for internal systems and third-party vendors, validating milestones, and ensuring alignment with regulatory and policy requirements., • Act as a liaison between business stakeholders, technical teams, and senior leadership, ensuring shared understanding of risks, controls, dependencies, and implementation impacts., • Develop and maintain security-related documentation and artifacts, including business requirements documents (BRDs), process flows, gap analyses, and control mapping aligned to frameworks such as NIST and FISMA., • Provide analytical support for executive reporting, contributing to dashboards, metrics, and decision-ready summaries that communicate security posture, risk trends, and remediation progress., • Risk & Compliance Knowledge: Deep understanding of frameworks like NIST SP 800-53/37 (RMF), NYC Education Law 2-d, CIPA, FERPA, and HIPAA., • Enable delivery of measurable security outcomes, supporting project and program teams by identifying gaps, clarifying requirements, and helping ensure solutions meet defined risk, compliance, and business objectives., • 5+ years of Security Analyst experience in a similar role, • Required certifications: CBAP, PMI-PBA, PMP, CAPM, ITIL-F, CRISC, CompTIA Project +or CGRC, • Experience with the following technologies: JIRA, Confluence, MS Visio, Lucid chart, MS Project, SQL Query, MS Power BI, Archer/ServiceNow (GRC), and MS Office Suite.

Job Description The Senior Azure Cloud & Network Architect is responsible for leading the design, implementation, and governance of secure, scalable, and highly available cloud infrastructure on Microsoft Azure. This role focuses on Azure networking architecture, hybrid connectivity with on-premise infrastructure, and modern cloud platform design to support both enterprise and public-facing applications. The architect drives adoption of Infrastructure as Code (IaC), automation, and modern deployment practices to enable reliable and repeatable delivery of cloud infrastructure and software platforms. Working closely with security, infrastructure, and application teams, this role establishes cloud architecture standards, networking patterns, and governance models that support long-term scalability, resilience, and regulatory compliance. While the primary focus is Azure cloud architecture, the role also requires strong expertise in enterprise networking and hybrid connectivity, integrating on-premise environments with Azure cloud platforms. Primary Job Functions: • Lead the design and governance of enterprise Azure cloud infrastructure and networking architectures., • Design and manage Azure networking services including Virtual Networks (VNets), routing, private connectivity, load balancing, and network security services., • Architect hub-and-spoke network topologies and segmentation models that support scalable enterprise cloud environments., • Design and implement Azure Landing Zones to support enterprise governance, identity integration, networking architecture, and resource organization., • Develop secure hybrid networking architectures integrating on-premise infrastructure with Azure using VPN and ExpressRoute connectivity., • Design multi-region and highly available cloud network architectures to support disaster recovery and business continuity., • Implement Infrastructure as Code (IaC) practices using vendor-agnostic frameworks and automation tools to standardize infrastructure deployments., • Enable development teams through platform engineering practices, reusable infrastructure patterns, and standardized deployment environments., • Support adoption of cloud-native and serverless technologies, including event-driven architectures and managed platform services., • Implement Zero Trust networking principles, including network segmentation, identity-based access controls, and secure service connectivity., • Monitor and troubleshoot complex networking and connectivity issues across hybrid cloud environments., • Maintain architecture documentation, network diagrams, and technical standards. Minimum Qualifications: • 7+ years of enterprise network engineering experience., • Bachelor’s degree in information technology, computer science or equivalent work experience., • Strong expertise in TCP/IP, BGP, OSPF, VLANs, DNS, DHCP., • Hands-on experience with hybrid on-prem and cloud networking., • Experience with major cloud providers., • Proven ability to operate in regulated or compliance-driven environments., • Strong troubleshooting and documentation skills., • CompTIA Network+, • Cisco CCNP/CCIE Enterprise, • Fortinet NSE 4-5-6-7-8 Azure Cloud Architecture Full benefit package including medical, dental, vision, life, company paid short/long term disability, 401(k), tuition assistance and more. The anticipated salary for this position is $110,000 - $150,000 per year, based on qualifications and experience. Recruitment Updates Fortegra has recently been made aware of unauthorized communications regarding career opportunities by individuals not associated with Fortegra or our recruitment team. Fortegra will only contact you from the Fortegra domain address (@fortegra.com). If you receive a message from someone posing as a Fortegra recruiter via text message, WhatsApp, Telegram or other messaging platform, please report it as phishing and block the sender. Fortegra is not accepting unsolicited resumes from search firms for this position. #LI-Onsite

Job DescriptionBenefits/Perks • Competitive Compensation, • 401(k) with company match, • PTO & Holidays, • Ongoing training and certification reimbursement., • Health Insurance, • Career Growth OpportunitiesJob SummaryWe are seeking a skilled Phone Support Technician with Mitel certification and a strong understanding of networking to join our team and provide high-quality technical support for our clients. The Phone Support Technician will troubleshoot, configure, and support Mitel phone systems while leveraging expertise to resolve complex issues. This role requires proficiency in Mitel PBX systems, VoIP technologies, and network infrastructure, combined with a customer-centric approach to deliver outstanding support. The ideal candidate has strong technical skills as well as excellent customer service and communication skills. Responsibilities • Provide phone-based technical support for Mitel phone systems, troubleshooting hardware, software, and network-related issues., • Configure and maintain Mitel PBX systems, including MiVoice Business, MiVoice Office, and MiCollab platforms., • Diagnose and resolve networking issues impacting telephony performance., • Support VoIP, SIP trunks, and integrations with network infrastructure., • Assist clients with system upgrades, feature setups, and user training., • Document support cases, resolutions, and interactions in the customers CRM system., • Stay current on Mitel products, networking trends, and industry best practices. Qualifications, • Mitel Certification (e.g., Mitel Certified Technician, Mitel MiVoice Business, or equivalent)., • Minimum of 3 years of experience in phone system support or telecommunications., • Hands-on experience with Mitel PBX systems, VoIP protocols, and SIP technologies., • Strong understanding of networking concepts, including TCP/IP, VLANs, QoS, DNS, DHCP, • Strong troubleshooting and analytical skills for both telephony and network-related issues., • Ability to work well as part of a team, • Strong written and verbal communication skills, • Additional certifications (e.g., CompTIA Network+, CCNA) are highly desirable.

Job Description Overview Formed in 1972, Related is the most prominent privately owned real estate firm in the United States. Headquartered in New York City, the company has offices and major developments across the world. Related owns and manages a premier portfolio of assets valued at over $70 billion, including the 28-acre Hudson Yards neighborhood on Manhattan’s West Side. Related believes in investing in its talent and cultivates a positive, team-oriented environment where every voice is valued. Employees are encouraged to boldly take on new challenges, transcend the status quo, and demonstrate strong entrepreneurial spirit. In its relentless commitment to excellence, Related works to foster an innovative approach in its team members so that they can positively impact the communities in which they conduct business. Learn more about Related at . We are proud to be an equal opportunity employer and are deliberate about the team and culture we are building. We aim to ensure competitive total compensation that is commensurate with experience, workplace geography, and market standards. For information about how we use your personal information, including information submitted for career opportunities, please review our Privacy Policy at . Responsibilities Related Companies is seeking an experienced and motivated Cybersecurity/SOC Analyst II with at least 3-5 years of security operations center experience. Focused on Threat Monitoring and Detection, Response, Analysis, Cyber Threat Intelligence to protect and maintain the overall security of the enterprise. Key Responsibilities: • Security Operations Monitoring: Investigate and analyze detections from a diverse set of security tools (NGFW, EDR, NDR, TIP, SIEM) within a high-availability, 24/7/365 operational environment to ensure proactive threat detection and continuous protection., • Security Operations Management: Oversee the configuration, optimization, and management of security tools utilized by the SOC to enhance detection, response, and overall security posture., • Incident Response: Conduct thorough investigations of detections escalated by junior analysts to evaluate the scope of the attack, identify affected systems, and determine the necessary steps for further analysis., • Program Enhancement: Collaborate in the development and refinement of SOC processes and procedures to keep the SOC aligned with the ever-evolving threat landscape, ensuring operational efficiency and readiness., • Threat Intelligence and Awareness: Stay informed on emerging and existing threats by analyzing attacker tactics, techniques, and procedures, and reviewing security event reports to proactively strengthen defenses., • Mentorship and Guidance: Provide guidance and support to junior analysts in reviewing detections and incidents, ensuring they follow best practices for investigation and response., • Threat Analysis: Perform analysis of threats, including malware analysis and network forensics, to uncover malicious activity and enhance detection capabilities. Compensation: The anticipated base salary range for this position is listed below. In addition to a competitive base salary, you will be eligible to receive discretionary bonus incentives and a comprehensive benefits package. Anticipated base salary range: $110,000 - $120,000 / year Actual base salary within the anticipated range will be determined by several components including, but not limited to, the individual's experience, skills, qualifications, and market factors. Qualifications Competencies/Security Technologies: • Ability to develop specific proactive procedures for detection of security breaches, • Strong working knowledge of incident response and handling methodologies, • Strong working knowledge in operating systems, networking, MS Active Directory, • Good working knowledge of SaaS-based cloud application security and cloud platforms such as Azure, • Experience in collaborating with system and network administrators to help remediate the impact of identified risks and vulnerabilities at the platform level., • Demonstrate conceptual, analytical and innovative problem-solving skills, • Ability to conduct independent research and analysis in the event of a security breach, • Identify issues, formulate strategy, and proactively remediate security risks, • Ability to draw conclusions and make recommendations based on analysis and findings, • Self-starter who is a team player that embraces collaboration., • Demonstrate knowledge of security controls for network, application and operating systems., • Knowledge and use of the MITRE ATT&CK framework, • Demonstrate interpersonal skills; including the ability to work effectively in a team environment., • Capacity to work independently and willingness to seek advice/assistance from others., • Security Incident Handling and Response and Threat Management, • Encryption/cryptography standards, protocols and best practices, • Strong knowledge on analyzing malicious payloads (malware/spyware), • Strong knowledge on performing email investigation, • In-depth knowledge of various security technologies including:, • IDS/IPS, • EDR/NDR/XDR, • CASB, • Firewalls and next-generation firewalls (NGFW), • Cyber threat intelligence feeds and databases, • Log management systems/SIEM, • Web application firewalls, • Vulnerability scanners and penetration testing tools, • Network security best practices Qualifications: • Experience working in a 24/7 SOC environment, • Bachelor’s Degree in Computer Information Systems, Computer Science, MIS, Engineering or related technical discipline. Equivalent work experience in the Information Technology field will be considered coupled with relevant Cyber Security certifications, • Minimum 3 years of direct information security experience within an Information Technology organization, • Relevant industry certifications preferred, • Blue Team Level I, • Blue Team Level II, • Palo Alto Network Security Professional, • CompTIA Cloud+, • Cisco Certified Network Associate (CCNA), • CompTIA Cybersecurity Analyst (CYSA+), • One or more MITRE ATT&CK Defender certifications preferred but not required (e.g., Cyber Threat Intelligence, SOC Assessment), • Willingness to work outside of regular business hours as required which may include evenings, nights, weekends, holidays., • Excellent time management and organizational skills., • Excellent documentation skills. Hybrid role (Week 1 [3 days onsite] / Week 2 [2 days onsite] / & vice versa) On-call Rotation Required Benefits: • Personalized Health Care: Multiple medical, dental, and vision plan options; Employee Assistance Program, • Financial Benefits: Competitive salary and incentive packages; matching 401(k); FSAs and HSA; employer-paid life and AD&D insurance; paid leave & disability programs, • Social Wellness: 19+ days of PTO; mental health counseling & resources; fertility, surrogacy, and adoption assistance; volunteer days and donation matching, • Career Development: Learning & training programs; tuition & certification reimbursement; internal advancement opportunities #LI-RB1 #TRC #Onsite

Job Description Rumble is a high-growth video platform and cloud services provider that is creating an independent infrastructure. Our mission is to restore the internet to its roots by making it free and open once again. Rumble is seeking an experienced Infrastructure Engineer (Data Center) responsible for the operation, maintenance, and optimization of critical data center infrastructure. As a key member of the Data Center Services Team, you will: • Build, configure, and deploy physical and virtual servers for various applications., • Perform ongoing maintenance, upgrades, and health checks on servers., • Develop and run scripts for automation of administrative and configuration management tasks (Ansible, Terraform)., • Perform OS and security patching and upgrades., • Diagnose and resolve system issues efficiently and effectively., • Monitor infrastructure-related tickets and respond within established SLAs., • Create and maintain clear technical documentation, processes, and procedures., • 3+ years of experience working with and building virtual machine–based solutions., • 3+ years of experience building container-based solutions., • 3+ years of hands-on Linux administration experience (RHEL, Ubuntu, Rocky), including enterprise server administration (hardware and OS)., • Ability to work independently as well as collaboratively on a high-performing team., • Strong communication skills and proficiency in documentation., • Familiarity with security and compliance, • Experience with Proxmox or similar open-source virtual machine environments and containers., • Working knowledge of installation and basic administration of open-source databases., • Networking experience (load balancing, firewalls, DNS)., • Strong awareness of security and compliance best practices., • Python and Bash scripting experience., • Linux certification, CompTIA A+, or equivalent technical experience., • $84,000-$106,000 CAD base + benefits + equity (If based in Canada) Why Our Team Loves Working Here: • We are making a significant financial impact for our video creator community; we're proud of their success stories, • We enjoy challenging the status quo and going head-to-head against Big Tech, • We aren't afraid to try new things; we act fast and want to win Physical demands of the position: While performing the duties of this job, the employee is regularly required to sit for prolonged periods of time while using a computer and/or keyboard. The employee is required to communicate verbally and hear. The employee may be required to walk, reach with hands and arms, balance, and stoop or kneel. The employee may occasionally be required to lift and/or move up to 15 pounds. Specific vision abilities required by this job include clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including the use of computers.

Job Description Rumble is a high-growth video platform and cloud services provider that is creating an independent infrastructure. Our mission is to restore the internet to its roots by making it free and open once again. About the Role: We are seeking a Cloud Engineer (Networking & Security) to help update, maintain, and secure our cloud infrastructure. This role will primarily support our OpenStack based infrastructure, but it will also include secondary support of our Kubernetes, billing, self-service, and other components. The focus of the role will be supporting the virtual networking foundation of our cloud infrastructure, and in ensuring systems are hardened and compliant with industry standards. You'll be deeply involved in managing OpenStack networking components (OVS/OVN, Neutron), configuring automation, and applying security best practices across our infrastructure. This is a hands-on technical role for someone who enjoys solving real-world networking challenges and continuously improving cloud security posture. The ideal candidate will have experience configuring and debugging virtual networking using Open vSwitch (OVS) and Open Virtual Network (OVN) as well as a strong security background including either a security certification or hands on experience with security benchmarks (CIS, etc.). Direct experience with OpenStack is big plus, but candidates with strong Linux based virtual networking and security background should not hesitate to apply. Key Responsibilities: • Build and maintain OpenStack network environments, including OVS/OVN and Neutron services., • Configure and manage overlay networks, VLANs, VXLANs, and routing for multi-tenant environments., • Implement and manage firewall rules, VPNs, and access policies to protect data and infrastructure., • Apply system hardening and security baselines across Linux hosts, containers, and OpenStack components., • Collaborate with other team members to troubleshoot, optimize, and secure network components., • Automate network configuration and security enforcement using Ansible, Terraform, or similar tools., • Monitor and analyze network performance, availability, and security events., • Contribute to vulnerability remediation, patch management, and compliance audits., • Maintain accurate documentation and network diagrams for internal use and audits., • Strong, hands-on experience in cloud networking, network engineering, or infrastructure security., • Strong knowledge of Linux virtual networking (OVS, OVN, BIRD/FRR)., • Solid understanding of TCP/IP, DNS, VLANs, VXLANs, routing, and basic BGP/OSPF principles., • Experience implementing firewalls, load balancers, and VPNs in cloud or virtualized environments., • Hands-on experience with Linux system administration and hardening., • Familiarity with automation tools like Ansible, Terraform, or Kolla Ansible., • Working knowledge of TLS, certificate management, and encryption practices., • Exposure to vulnerability assessment tools (OpenSCAP, Trivy, Nessus) and patch workflows., • Scripting ability in Python or Bash for automation and troubleshooting., • Experience with Kubernetes networking and security (Calico, Cilium)., • Knowledge of monitoring and logging tools (Prometheus, Grafana, ELK, or Graylog)., • Exposure to compliance frameworks or standards (CIS Benchmarks, NIST 800-53, ISO 27001)., • Understanding of zero-trust and identity-based networking concepts., • Demonstrated ability to work in production environments and collaborate effectively with cross-functional teams., • $124,000-$174,000 USD base + benefits + equity (If based in the United States) Why Our Team Loves Working Here: • We are making a significant financial impact for our video creator community; we're proud of their success stories, • We enjoy challenging the status quo and going head-to-head against Big Tech, • We aren't afraid to try new things; we act fast and want to win Physical demands of the position: While performing the duties of this job, the employee is regularly required to sit for prolonged periods of time while using a computer and/or keyboard. The employee is required to communicate verbally and hear. The employee may be required to walk, reach with hands and arms, balance, and stoop or kneel. The employee may occasionally be required to lift and/or move up to 15 pounds. Specific vision abilities required by this job include clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including the use of computers.

Job DescriptionISSOEmployment Type: Full-Time, Experienced Department: Information Technology CGS is seeking an Information Systems Security Officer (ISSO) with DIACAP and/or RMF experience who has deep expertise in security assessment documentation to support Dept. of Commerce systems and efforts to achieve their Authorization to Operate (ATO). This position is located at the client site in the Herbert Hoover building in Washington, DC. The scope of this position includes full life-cycle Assessment and Authorization (A&A) management through all 6 Steps of the RMF process in support of the Government ISSM.In this role, you’ll conduct security assessment, and information system security oversight activities in accordance with NIST 800.53 that support systems from the perspective RMF requirements. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Review systems to identify potential security weaknesses and recommend improvements to amend vulnerabilities, implement changes, and document upgrades. - Maintain responsibility for managing cybersecurity risk from an organizational perspective. - Identify organizational risks, prioritize those risks, and maintain a risk registry for escalating and presenting those risks to senior leadership.- Provide security guidance and IS validation using the National Institute of Standards and Technology (NIST) RMF, DoC, and local security policies.- Providing configuration management (CM) recommendations for information system security software, hardware, and firmware and coordinating changes and modifications with the ISSM, Security Control Assessor (SCA), and Authorizing Official (AO).- Maintain vulnerability scanning tool compliance, such as HBSS or ACAS, and patch management, such as IAVM to ensure IT staff pushes patches to all systems in an effort to maintain compliance with all applicable directives, manage system changes, and assess the security impact of those changes.- Support security authorization activities, including transitioning from the legacy Information Assurance Certification and Accreditation Process (DIACAP) to compliance with the DoC RMF.- Provide subject matter expertise for cyber security and trusted system technology. - Apply advanced technical knowledge and analysis of specialized functional areas in task requirements to develop solutions to complex problems.- Research, write, review, disposition feedback, and finalize recommendations regarding cyber security policy, assessment and authorization assessments (A&As), security test and evaluation reports, and security engineering practices and processes. - Conduct research and write risk assessment reports to include risk thresholds, evaluation, and scoring.- Support analysis of the findings and provide expert technical guidance for mitigation strategies, including implementation advice on the cyber security risk findings, and other complex problems. Qualifications:- Bachelor’s Degree.- A minimum of five (5) years experience as an Information Assurance (IA) Analyst, ISSE, ISSO, or similar role in ATO package development, including generating security documentation for requirements, security control assessment, STIG and IAVA compliance, Standard Operating Procedures, test results, etc.- eMASS experience.- Professional security certification such as: CCNA Security, CySA+, GICSP, GSEC, CompTIA Security+ CE, SSCP, or higher.- Strong desktop publishing skills using Microsoft Word and Excel.- Experience with industry writing styles such as grammar, sentence form, and structure.- Ability to multi-task in a deadline-oriented environment. Ideally, you will also have:- CISSP, CASP, or a similar certificate is preferred.- Master's Degree in Cybersecurity or related field.- Strong initiative, detail orientation, organizational skills, and aptitude for analytical thinking.- Demonstrated ability to work well independently and as a part of a team.- Excellent work ethic and a high commitment to quality. Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.Health, Dental, and VisionLife Insurance401kFlexible Spending Account (Health, Dependent Care, and Commuter)Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionAbout Us:Versana is an industry-backed fintech on a mission to make the syndicated loan market better. By digitally capturing agent banks’ data on a real-time basis, Versana provides unprecedented transparency into loan-level details and portfolio positions, bringing efficiency and velocity to the entire market. Through our platform, participants can rest assured they are accessing the loan market’s most credible source of deal information. About You:Versana is looking for a Security Engineer to join our InfoSec squad. You will play an essential role in safeguarding our organization's information systems and data from potential threats and vulnerabilities. You will work collaboratively with senior engineers and cross-functional teams to enhance our security posture using cutting-edge technologies.Key Responsibilities: • Perform and validate application & API security testing (OWASP & API Top 10, business logic abuse, auth/authorization flaws, data exposure)., • Assist with vulnerability lifecycle management by gathering and normalizing findings (scanners, manual assessments, etc.), validating impact, setting priority, and assigning remediation tickets., • Integrate and maintain security tooling in CI/CD (SAST, SCA, DAST, SBOM, container and secrets scanning) and collaborate with developers to tune signal vs noise., • Assist with configuration and lifecycle management of AppSec tooling (e.g., CNAPP, WAF, secret management), • Contribute to threat modeling & secure design reviews (data flows, trust boundaries, abuse cases, cloud IAM, entitlement surfaces), • Partner with engineering, DevOps, product, and QA to embed secure patterns early (“shift left”) and provide code-level remediation guidance., • Automate repetitive security tasks and reporting where possible (scripts, pipeline jobs, policy-as-code), • Participate in incident response activities, including containment, eradication, and recovery efforts., • Support the implementation of security policies, procedures, and standards., • Stay up-to-date with the latest security trends, threats, and technology advancements.Must Haves:, • +3 years combined experience in software development and/or application security engineering., • Ability to read and develop secure code in at least one of: Python, Java, JavaScript/TypeScript, Go, or C#., • Understanding of Application Security principles and web application vulnerabilities such as OWASP Top 10, their risk and remediations, • Basic understanding of cloud computing principles and services (e.g., AWS, Azure, Google Cloud)., • Exposure to security tools such as vulnerability scanners., • Strong communication and teamwork skills., • Detail-oriented with a proactive approach to identifying and mitigating security risks.Nice to Haves:, • Pentest experience, • CompTIA Security+, CEH, GWAPT, OSCP or similar certifications., • Infrastructure-as-Code knowledge such as Terraform.

Job DescriptionNOTE : This job requires traveling to 37 locations within 5 borough of NYC on need basis. Consultant Qualifications Experience: 1 to 2 years experience in IT Technical Support team leadership in an enterprise environment with a focus on cyber security. 2 to 4 years experience in supporting and maintaining a Microsoft Windows computing environment with hands on troubleshooting and maintaining systems. Experience supporting mobile devices running Android and Apple iOS operating systems. Education and Skills: Bachelors degree in computer science, cybersecurity engineering, information systems or related discipline. Strong knowledge of IT supportive skills using ticketing systems and project management tools. Skilled at working independently, with direction from ACS IT management and prioritize multiple tasks for the team and adapt to needed changes. Understand and follow broad and complex instructions while maintaining confidentiality. Effectively communicate technical issues to team members and diverse audiences, both in writing and verbally. Comprehend technical language and to confer, analyze and write in an objective, lucid manner. Create workflows and technical documentation Remain calm under high pressure/difficult situations. Preferred certifications: Security+, Network+, A+ from CompTIA, cyber security certifications such as CISM, ITIL certifications. Scope of Work This consultant, with direction from Mobile Technology management, will oversee a team of technicians who will:

Job Description Wilson Elser is a leading defense litigation law firm with more than 1400 attorneys in 46 offices throughout the United States. Founded in 1978, we rank among the top 100 law firms identified by The American Lawyer and 36 in the National Law Journal's survey of the nation's largest law firms. Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our IT Support Operations Supervisor This position will offer a hybrid schedule. The Position This role is responsible for operational oversight of the firm's outsourced Service Desk provider and ensuring alignment with internal IT support teams, including onsite support and the developing Level 2 support function. The Help Desk Supervisor will ensure vendor performance, knowledge accuracy, and service readiness for new technology deployments, while supporting ITSM initiatives aligned to the firm's service delivery roadmap. Key Responsibilities: • Serve as the primary operational liaison between the firm and outsourced Service Desk vendor., • Monitor daily Service Desk queue health and escalate risks related to backlog, aging, or SLA compliance as needed., • Escalate recurring incident trends requiring technical review by internal Level 2 support teams., • Review QA results provided by vendor and identify coaching opportunities., • Participate in vendor governance meetings and provide feedback on performance trends., • Maintain escalation paths and decision routing between internal IT teams and the vendor., • Coordinate updates to vendor-accessed knowledgebase to reflect current standards, procedures, and environment changes., • Assist with onboarding of new services or processes into the vendor support model., • Subject matter expert on Jira Service Management., • Train others in use of JSM via lunch and learn and 1 on 1 support., • Understand and execute standard operating procedures for Service Desk., • Act as an escalation point for problems or issues, in a timely manner., • Coordinate Service Desk participation in IT projects and ensure vendor readiness for new or changing support requirements., • Coordinate user requirements with regional supervisors, management, and other IT teams., • Support white-glove service expectations for attorneys and executive staff through collaboration with regional and onsite support teams., • Coordinate with the Leads in the various regions to ensure smooth operation of the service desk. This includes understanding how the Service Desk interacts with other internal IT support teams., • Analyze ticket trends within Jira Service Management to identify training needs or documentation gaps., • Assist with implementation of organizational change or problem management initiatives as needed., • Assist with documentation of Help Desk standards, policies, and procedures., • Partner with the other leads for support and assist with Service Desk readiness for new production software or projects., • Perform special duties, tasks, or projects, as required., • Support Service Desk readiness for pilots, product launches, and technology upgrades in alignment with departmental roadmap., • Participate in DR and Tabletop Exercises., • Monitor and report on Service Desk KPIs and highlight operational risks or trends requiring leadership awareness, including: First Contact Resolution, SLA attainment, customer survey responses, ticket aging, and escalation rates. Qualifications • Bachelor's Degree in Computer Science, Information Technology, or other related field, or equivalent work experience., • Certifications in CompTIA A+, HDI Support Center Analyst, or similar certifications preferred but not required., • ITIL 4 Foundation preferred, • Thorough understanding of PC hardware and software, • Windows 10 and Windows 11, • Understanding call center phone systems, • Microsoft Office O365 suite, • Zoom and Teams, • Desktop client and web-based applications, • Cloud services (Azure), • Active Directory, • Wireless peripherals, • Remote access and common tools, • Virtual environments, • Laptop and desktop PCs, • LAN/WAN understanding, • Prior law firm experience a big plus, • JIRA Service Management expertise, • Strong analytical and problem-solving skills, • Excellent verbal and written communication skills, • Self-starter with the ability to manage own time effectively and work autonomously, • Call center or Service Desk oversight a plus, • Ability to travel, when required A variety of factors are considered in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demands, other business and organizational needs, and other factors permitted by law. Final salary wages offered may be outside of this range based on other reasons and individual circumstances. This position is considered full-time and therefore qualifies for benefits including 401(k) retirement savings plan, medical, dental, vision, disability, and life insurance. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. Salary Range: $100,000—$130,000 USD Why Should You Apply? • Benefits: Outstanding benefits package, including 401k match and generous PTO plan, • Career Growth: Ample opportunities for professional development and advancement

Job DescriptionNOTE : This job requires traveling to 37 locations within 5 borough of NYC on need basis. Consultant Qualifications Experience: • 1 to 2 years’ experience in IT Technical Support team leadership in an enterprise environment with a focus on cyber security., • 2 to 4 years’ experience in supporting and maintaining a Microsoft Windows computing environment with hands on troubleshooting and maintaining systems., • Experience supporting mobile devices running Android and Apple iOS operating systems. Education and Skills: • Bachelor’s degree in computer science, cybersecurity engineering, information systems or related discipline., • Strong knowledge of IT supportive skills using ticketing systems and project management tools., • Skilled at working independently, with direction from ACS IT management and prioritize multiple tasks for the team and adapt to needed changes., • Understand and follow broad and complex instructions while maintaining confidentiality., • Effectively communicate technical issues to team members and diverse audiences, both in writing and verbally., • Comprehend technical language and to confer, analyze and write in an objective, lucid manner., • Create workflows and technical documentation, • Remain calm under high pressure/difficult situations., • Preferred certifications: Security+, Network+, A+ from CompTIA, cyber security certifications such as CISM, ITIL certifications. Scope of Work This consultant, with direction from Mobile Technology management, will oversee a team of technicians who will:

Job Description Job Title: Systems Engineer Location: Midtown Manhattan NYC Schedule: Mon-Fri 9a-6p Hybrid 1 day WFH Acture Solutions is seeking a highly skilled and client facing Systems Engineer to join our Corporate Innovations Technology team. This role supports multiple clients in the financial services sector, delivering white glove project-based support in a fast-paced MSP environment. If you have a passion for designing, implementing, and managing server environments and enterprise software applications—this is your opportunity to thrive in a collaborative, fast-paced environment. What You’ll Do • Design, implement, and maintain Windows server environments., • Administer and support enterprise software applications, including installations, updates, and troubleshooting., • Manage user accounts and access controls across Active Directory and Azure (Entra ID)., • Implement and enforce IT security policies to protect system integrity., • Monitor and optimize system performance proactively., • Develop and maintain backup and disaster recovery plans., • Manage OS/application patching and system updates., • Maintain technical documentation and support knowledge sharing., • Lead and participate in IT infrastructure projects. What You Bring • Bachelor's degree in IT, Computer Science, or equivalent experience., • 4+ years in systems engineering or enterprise IT environments, with demonstrated responsibility in server administration, system design, and project implementation., • Proven experience designing and managing complex server environments., • Expertise in Windows systems and Azure infrastructure., • Strong problem-solving skills and a collaborative work ethic., • Effective communication and documentation skills., • Hyper-V experience., • Relevant certifications (e.g., CompTIA Server+, Azure Fundamentals, Microsoft Certified: Windows Server) preferred., • Experience working in an MSP environment supporting multiple clients required, preferably within financial services. Skills for Success • Customer-first mindset with a knack for solving problems., • Organized, detail-oriented, and eager to learn., • Able to prioritize tasks and manage multiple issues effectively. Physical Requirements • Ability to lift and transport equipment up to 50 lbs. (e.g., servers, network gear), • Ability to sit or stand for extended periods while working on a computer or configuring systems, • Occasional local Manhattan travel to client sites is required, • Manual dexterity to operate tools, keyboards, and standard office/IT equipment, • Ability to bend, kneel, or reach as needed to access hardware in server racks or under desks Who We Are Acture Solutions Inc. is a trusted IT Managed Service Provider (MSP) delivering secure, scalable technology solutions. We partner with organizations to enhance operations, cybersecurity, and long-term growth through exceptional service. Why Join Acture Solutions? At Acture Solutions, we don’t just support IT—we support people. As a trusted Managed Service Provider, we deliver secure, scalable technology solutions that help organizations thrive. We're committed to professional growth, high-quality work, and a workplace where your contributions matter. What We Offer • Salary range: $110,000–120,000 (based on experience), • Medical, dental, vision, 401k, EAP, and generous paid time off, • A culture that values collaboration, respect, and real impact Ready to Get Started? If you're passionate about tech, love helping people, and want to grow your career in a role that makes a real difference—apply today. Valid driver’s license and background check required.

Job Description The Wireless Network Engineer is responsible for designing, implementing, securing, maintaining, and troubleshooting internal and customer-facing enterprise networks, with a primary focus on wireless solutions. This individual serves as a subject-matter expert (SME) in wireless network design, RF principles, predictive surveys, and post-deployment validation, following industry best practices for high-density Wi‐Fi environments. In addition to providing deep technical expertise, the Wireless Network Engineer will build and maintain strong, positive relationships with clients and internal team members. This role reports to the Senior Network Engineer, collaborates closely with other Network Engineers, and supports IT Support team members in configuring, testing, and documenting clients’ wireless networks. It is a hands-on, client-facing role ideal for an engineer who enjoys solving complex wireless challenges, mentoring others, and shaping scalable, easy-to-manage network environments for a diverse client base. Key Responsibilities: Wireless Network Design, Operations & Support • Design and implement wireless network solutions, including predictive surveys and post‐deployment validation for high‐density Wi‐Fi environments., • Maintain and optimize clients’ network and Wi‐Fi environments, including LAN, WAN, firewalls, WAPs, Internet connectivity, and core network hardware., • Analyze, plan, and test wireless environments across 802.11 standards (a/b/g/n/ac/ax/be), including WLANs, WAPs, wireless controllers, and RF management., • Implement wireless security best practices, including 802.1X/RADIUS authentication, WPA2/WPA3‐Enterprise encryption, and guest network segmentation., • Assist in full lifecycle wireless network deployments, from assessment and design through implementation, optimization, and ongoing support., • Monitor network performance, identify issues, and recommend and implement improvements to optimize reliability, capacity, and user experience., • Provide exceptional technical support to end‐users, resolving wireless and network‐related hardware, software, and connectivity issues in a timely and professional manner., • Serve as an escalation point for team members and clients experiencing complex network or Wi‐Fi issues, ensuring successful resolution and clear communication., • Diligently document, track, and follow up on support issues to ensure timely resolution., • Work closely with the IT team to develop, test, document, and configure clients’ networks in line with Hi! Tech standards for an easy‐to‐manage, centralized network environment., • Assist with physical deployment tasks, including racking network hardware, mounting wireless access points, and labeling all cables for future identification in a clean, organized manner., • Actively research and evaluate new wireless technologies, tools, and features to improve network effectiveness, reliability, and efficiency., • Review upcoming release notes for applicable wireless network hardware (e.g., access points, controllers) and software, and highlight and disseminate relevant updates to clients and teammates., • Identify opportunities and propose network and wireless solutions to existing and prospective clients aligned with Hi! Tech’s architectural standards and business goals., • Deliver detailed, accurate, and timely client deliverables, including assessment reports, gap analyses, and recommended improvements to wireless and network environments., • Maintain clear, accurate, and current documentation of client networks, including diagrams, configurations, processes, procedures, knowledge base articles, troubleshooting guides, and change logs., • Create and maintain technical drawings, including AP placement maps and rack elevations, for new and updated wireless deployments., • Develop low‐voltage plans, including detailed spreadsheets listing each cable drop for access points and contributing to overhead drawings illustrating appropriate cable pathways., • Provide training, mentorship, and guidance to IT team members on wireless network analysis, RF troubleshooting techniques, and best practices., • Communicate complex technical concepts in clear, accessible language for non‐technical stakeholders and end‐users., • Foster strong, positive relationships with clients, vendors, and teammates through ego‐less, respectful, and solutions‐oriented communication. Qualifications: Core Experience • 3+ years of hands-on network architecture, design, and deployment in enterprise environments., • 5+ years of experience in general network management, firewalls, and support., • Proven experience delivering full lifecycle wireless network deployments, from assessment and design through implementation, optimization, and support., • Strong troubleshooting skills and a logical, methodical approach to problem-solving., • Deep knowledge of 802.11a/b/g/n/ac/ax/be standards and wireless network architecture., • Solid understanding of networking fundamentals (IP, DHCP, DNS, VLANs) and core wireless concepts (RF principles, SSIDs, WPA2/WPA3)., • Familiarity with network security principles, particularly in a wireless context (e.g., RADIUS/802.1X, guest network isolation, segmentation)., • Experience with wireless packet capture and analysis tools (e.g., Wireshark, AirPCAP)., • Experience with wireless troubleshooting and monitoring tools (e.g., Wi‐Fi analyzers, packet capture utilities). Experience with some or all of the following is a plus: • Ekahau Suite, • Cisco Meraki Dashboard and Meraki firewalls, • Ubiquiti UniFi, • Aruba Central and Aruba wireless access points, • Brocade ICX switches, • WatchGuard firewalls, • Palo Alto firewalls, • CWDP (Certified Wireless Design Professional) or similar advanced Wi‐Fi design credential, • Ekahau Certified Survey Engineer (ECSE) or comparable wireless design/survey certification, • CWNA (Certified Wireless Network Administrator), • CompTIA Network+, • Excellent written and verbal communication skills with a keen attention to detail., • Ability to explain complex technical ideas in clear, accessible language to non‐technical audiences., • Demonstrated ability to produce high‐quality technical documentation, including reports, diagrams, and client‐facing deliverables., • Dedication to thorough research and follow-through when faced with unfamiliar technical challenges., • Proactive, can‐do attitude with a strong sense of ownership, care, and urgency., • Passion for helping others and creating an outstanding end‐user experience., • Team‐oriented mindset with an ego‐less, collaborative approach to support and problem-solving., • Must be legally authorized to work in the United States without the need for employer sponsorship, now or in the future. What We Offer: • Competitive pay, • Generous paid time off, • Full benefits packages (medical, dental, vision, 401K, and life insurance), • Opportunities for growth, • Great company culture A Successful Candidate: • Believes in consistent professional development and growth, and is well-versed in all things networking and IT-related, with a wide breadth of knowledge across software, hardware, networking, and security disciplines, • Has an outstanding work ethic with a passion for helping others and creating an outstanding end-user experience; committed to putting in the extra effort and time required to achieve critical deadlines, • Can adjust and thrive equally in both on-site, quick-moving production-like environments and administrative and documentation roles, • Excellent problem solver who proactively identifies opportunities for improvement and develops innovative solutions, • Proven track record of successfully managing multiple complex, competing tasks, • Will deep-dive into research and find fixes when faced with unfamiliar technical hurdles or blockers, • Enjoys a non-traditional office setting, acting as a consultant supporting end-users in multiple office locations, • Demonstrates excellent time management skills and the ability to multitask and prioritize requests for support with project deliverables, • Has strong oral and written communication skills; actively listens and effectively articulates complex ideas with customers, vendors, and team members both on-site and remotely, • Operates with a team-oriented mindset and an egoless approach to support, • Aligns with our organization’s core values: Helpful, Intuitive, Friendly, Thorough, Efficient, Curious, and Humble Company DescriptionFriendly technologists providing tailored solutions for your business. We focus on the tech, so you can focus on success. We pride ourselves on being a unique organization in today’s technology landscape. Born in 2013 out of a couture home IT support company in Brooklyn, Hi! Tech strategically pivoted into the business-to-business (B2B) client world and grew into a firm capable of taking on large-scale projects. All client experiences over the past 10 years have contributed to our evolution and helped us to become who we are today - a team of consultants who provide boutique, premium IT and technology support to our clients. Our organic growth has come from a strong client base and their referrals, the best testament to the work we do every day. So who are our clients? They exist in all ends of tech-forward industries, from television and digital media production to health and beauty to e-commerce and retail. We meet our clients where they are, and design and execute fully customizable IT solutions based on the growing needs of their business! Ways of working within our internal teams are collaborative and conversational, and we prioritize open communication and knowledge sharing. When your people come from as wide-ranging professional backgrounds as ours do, you always have something to learn from one another! Some questions we ask ourselves constantly: How can we do better? How can we make our work excellent? Our team members help push us to get there, and we grow alongside them. We believe in and are proud of taking care of our people. We offer competitive salaries and a complete benefits package, including generous paid time off, a 401(k) with a company match of up to 4%, medical, dental, and vision insurance with company contributions, life, and long-term disability insurance, commuter and cell phone reimbursements, IncentFit and CitiBike memberships, all paid for by the company. At Hi! Tech, we are committed to fostering an inclusive and accessible workplace. If you require reasonable accommodations during the application or interview process due to a disability, please contact us. We are excited to work with you to ensure a positive and equitable experience.Friendly technologists providing tailored solutions for your business. We focus on the tech, so you can focus on success.\r\n\r\nWe pride ourselves on being a unique organization in today’s technology landscape. Born in 2013 out of a couture home IT support company in Brooklyn, Hi! Tech strategically pivoted into the business-to-business (B2B) client world and grew into a firm capable of taking on large-scale projects. All client experiences over the past 10 years have contributed to our evolution and helped us to become who we are today - a team of consultants who provide boutique, premium IT and technology support to our clients. Our organic growth has come from a strong client base and their referrals, the best testament to the work we do every day.\r\n\r\nSo who are our clients? They exist in all ends of tech-forward industries, from television and digital media production to health and beauty to e-commerce and retail. We meet our clients where they are, and design and execute fully customizable IT solutions based on the growing needs of their business!\r\n\r\nWays of working within our internal teams are collaborative and conversational, and we prioritize open communication and knowledge sharing. When your people come from as wide-ranging professional backgrounds as ours do, you always have something to learn from one another! Some questions we ask ourselves constantly: How can we do better? How can we make our work excellent? Our team members help push us to get there, and we grow alongside them.\r\n\r\nWe believe in and are proud of taking care of our people. We offer competitive salaries and a complete benefits package, including generous paid time off, a 401(k) with a company match of up to 4%, medical, dental, and vision insurance with company contributions, life, and long-term disability insurance, commuter and cell phone reimbursements, IncentFit and CitiBike memberships, all paid for by the company.\r\n\r\nAt Hi! Tech, we are committed to fostering an inclusive and accessible workplace. If you require reasonable accommodations during the application or interview process due to a disability, please contact us. We are excited to work with you to ensure a positive and equitable experience.

Job DescriptionVoleon is a technology company that applies state-of-the-art AI and machine learning techniques to real-world problems in finance. For nearly two decades, we have led our industry and worked at the frontier of applying AI/ML to investment management. We have become a multibillion-dollar asset manager, and we have ambitious goals for the future. Voleon is looking for a Systems Administrator to join our Corporate IT Services (Corp-ITS) team and play a critical role in the operation, support, and continuous improvement of our enterprise IT infrastructure. This position emphasizes platform operations, endpoint management, and technical support, while also building automation and tooling to streamline IT service delivery across the organization. In this role, you will be directly involved in supporting the firm's software engineering, quantitative research, and financial operations teams. You will balance day-to-day operational excellence with hands-on user support, serving as an escalation resource and coach for the End User Support team while helping to drive efficiency through automation in a fast-paced, high-performance environment. Responsibilities • Manage SaaS platforms (Microsoft 365/Entra ID, Slack, Zoom) including user administration, provisioning, and license management, • Provide technical support and escalation for the End User Support team. Resolve complex issues, assist with challenging requests, and coach service desk engineers, • Own employee technology lifecycle including provisioning workflows, hardware inventory, device refresh programs, and secure offboarding, • Maintain IT infrastructure including backup systems, server operations, and network services in partnership with Engineering, • Administer endpoint management platforms (Jamf Pro, Intune) including policies, software deployment, security enforcement, and fleet updates, • Build automation and tooling using scripting (PowerShell, Python, Bash) to streamline operations and reduce manual work, • Create operational documentation (runbooks, standards, guides). Partner with Engineering on infrastructure projectsRequirements, • 3-5+ years in IT systems administration, platform operations, and user support, • Strong proficiency in macOS and Windows endpoint administration, • Solid experience with endpoint management platforms (Jamf Pro, Intune), • Working knowledge of Microsoft 365/Entra ID administration, • Proficiency in at least one scripting language (PowerShell, Python, Bash), • Understanding of networking (TCP/IP, DNS, DHCP, VPN, Wi-Fi) and directory services (Active Directory, Entra ID, LDAP), • Familiarity with backup and disaster recovery solutions (Veeam, Time Machine), • Experience with collaboration platforms (Slack, Zoom, Google Workspace), • Strong problem-solving and diagnostic skills. Excellent communication for coaching team members, • Ability to manage multiple priorities and balance operational work with support requests, • Customer-focused, service-oriented, with the ability to work in a team environmentPreferred Qualifications, • Atlassian suite (Jira, Confluence, JSM) background, • Apple Business Manager and DEP/ADE experience, • Linux administration (RHEL, Ubuntu), • IT certifications (ACSP, Microsoft 365, Jamf, CompTIA), • Experience mentoring or coaching junior IT staff

Job DescriptionNOTE : This job requires traveling to 37 locations within 5 borough of NYC on need basis. Consultant Qualifications Experience: • Minimum 2 years’ experience working in IT Technical Support in an enterprise environment., • Minimum 1 year experience supporting Microsoft Windows operating system, • Minimum 1 year experience supporting mobile devices running Android or Apple iOS operating systems., • Experience supporting Microsoft Windows, Android and iOS devices., • Experience using ticketing systems for task assignment and resolution Education and Skills: • Associate’s degree in computer science, cybersecurity engineering, information systems or related discipline., • Expert level knowledge of Microsoft Windows, Android and Apple iOS operating systems, • Experience installing operating system and security software on multiple computers, smartphones and other equipment., • Understand and follow broad and complex instructions in verbal and written form., • Comprehend technical language and to confer, analyze and communicate in an objective, lucid manner., • Work independently and prioritize multiple tasks and adapt to needed changes;, • Preferred certifications: A+ from CompTIA

Job Description Responsibilities • Assist in the deployment, configuration, and maintenance of Exabeam SIEM solutions to monitor and analyze security events in both IT and OT environments., • Monitor Exabeam alerts and logs to identify potential security threats, anomalies, and operational issues across IT and OT infrastructure., • Triage and investigate security incidents escalated by Level 1 analysts, providing initial analysis and support to determine the nature and severity of the incidents., • Collaborate with IT and OT teams to gather additional context and telemetry data for incident investigation and response., • Escalate complex or high-priority security incidents to Level 3 resources for further analysis and resolution., • Assist in the customization and tuning of Exabeam rules, alerts, and dashboards to improve detection accuracy and reduce false positives., • Participate in regular assessments and audits of Exabeam configurations and policies to ensure compliance with security standards and best practices., • Document incident response procedures, findings, and recommendations for the continuous improvement of IT and OT security operations. Requirements • Bachelor’s degree in computer science, Information Technology, Cybersecurity, or related field, or equivalent work experience., • 2-5 years of prior relevant experience working with Exabeam SIEM platform, or an overall 5 to 10 years of experience., • Basic understanding of IT and OT systems, networks, and protocols., • Strong analytical skills with the ability to analyze and interpret security event data., • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment., • Eagerness to learn and develop skills in cybersecurity and IT/OT security operations., • Relevant certifications such as CompTIA Security+, Certified Information Systems Security Professional (CISSP) are desirable but not mandatory., • Ability to work in a fast-paced environment and adapt to changing priorities and requirements.

Job Description We are looking for an experienced Data Security Analyst. This long-term contract position requires a detail-oriented individual with a strong background in Active Directory management and advanced cybersecurity practices. The ideal candidate will excel in troubleshooting, technical execution, and utilizing tools to safeguard enterprise systems. Responsibilities: • Lead technical operations and execution within complex, multi-site Active Directory environments., • Perform advanced troubleshooting to diagnose and resolve Active Directory issues efficiently., • Develop and implement PowerShell scripts to automate tasks and enhance system functionality., • Collaborate with teams to ensure compliance with cybersecurity policies and standards., • Utilize SIEM tools to monitor and address security incidents effectively., • Conduct regular assessments of application security to identify vulnerabilities and implement solutions., • Provide expert guidance on cybersecurity strategies to protect enterprise systems., • Maintain and enhance security frameworks to safeguard sensitive data., • Deliver training and support to teams on best practices for data security., • Stay updated on emerging threats and technologies to proactively address security challenges., • A minimum of 10 years of experience managing enterprise Active Directory environments., • Proficiency in advanced troubleshooting techniques for complex systems., • Strong expertise in PowerShell scripting and automation., • Solid knowledge of cybersecurity policies and frameworks., • Experience with SIEM tools to monitor and respond to security events., • Comptia Security+ certification or equivalent is preferred., • Familiarity with application security and vulnerability assessments., • Excellent communication and collaboration skills to work effectively with teams.