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Job Description ABOUT JFS For more than 150 years, Jewish Family Services of Western New York has been committed to providing high quality services to all in need in the interest of helping to "repair the world." Our services are guided by the essential connection between mental well-being, physical wellness, and positive self-worth. Our reputation is the result of our exceptional staff. In addition to offering competitive compensation and truly exceptional benefits, we are committed to providing a supportive work environment in which all employees are able to contribute their best. OUR VALUES Be a Mensch: We are ethical, kind, and admirable. We assume good intent and act with integrity. We are thoughtful and deliberative in how we support our clients, each other, and the community. “Choose generosity over judgment—every time” Be Purpose-Built: We create spaces and programs that respect clients’ individuality and opens access. We strive to meet the individual where they’re at and give them the tools to be successful Be Resolute: We work with tenacity to identify problems, seek out solutions, and get things done. Even small steps forward are acts of resilience. SUMMARY The Critical Time Intervention Supportive Counselor is responsible for providing intensive, short-term support to individuals in critical transitions, such as moving from a hospital, shelter, or incarceration into the community. The CTI Supportive Counselor reports to the CTI Manager and will work as part of a multidisciplinary team, including CTI case managers, peers, and other support staff. The counselor will work closely with clients to address emotional, social, and psychological needs while supporting the overall goals of successful community reintegration. This role involves building trusting relationships, fostering coping strategies, and connecting clients with appropriate resources. WHAT YOU'LL DO • Conduct thorough assessments of clients’ emotional, psychological, and social needs at the beginning of the transition process., • Provide individualized support to clients based on their unique challenges, including developing coping strategies for managing stress, anxiety, and adjustment to community living., • Monitor clients' progress and adjust support plans as necessary throughout the intervention period., • Provide immediate emotional support during crises, including de-escalating situations and offering practical problem-solving strategies., • Assist clients in managing emotional distress during the critical transition period, focusing on stabilization and enhancing emotional well-being., • Offer counseling services to help clients address underlying psychological issues that may affect their transition., • Complete necessary documentation for legal, health, and social service purposes, ensuring compliance with privacy regulations (e.g., HIPAA)., • Help clients access community-based resources, such as housing, healthcare, employment, social services, and mental health treatment., • Advocate for clients by helping them navigate social service systems, including helping with paperwork, attending meetings, and ensuring they receive the services they need., • Support clients in developing life skills, such as budgeting, time management, and communication, that are necessary for successful community integration., • Empower clients to make decisions regarding their own care, fostering independence and self-sufficiency., • Provide psychoeducation to clients regarding mental health, substance use, coping mechanisms, and self-care., • Work closely with the CTI team (nurses, case managers, social workers, and other healthcare providers) to ensure that each client’s needs are being met., • Participate in regular team meetings to discuss client progress, challenges, and strategies for continued support., • Communicate regularly with other professionals involved in the client’s care to ensure a coordinated, team-based approach., • Promote a welcoming, inclusive, and non-judgmental environment for clients and for the team., • Accurately document all interactions with clients and all efforts made towards client engagement. Submit all progress notes within 48 hours of the client encounter., • Effectively utilize electronic systems including electronic documentation and reporting systems., • Provide education to other members of the Care Coordination Division and other JFS departments on Critical Time Intervention services., • Attend agency and department in-service training and staff meetings as well as any other agency related activities as required.QUALIFICATIONSEducation and Experience:, • Licensed Master Social Worker (LMSW), Licensed Clinical Social Worker (LCSW), Licensed Mental Health Counselor, (LMHC), or Licensed Marriage and Family Therapist (LMFT)., • Applicant must have active New York State licensure., • Strong communication and interpersonal skills with the ability to build rapport and trust with clients., • Ability to provide emotional support, conflict resolution, and crisis intervention in high-stress situations., • Knowledge of mental health, substance use, and housing systems, as well as community-based resources., • Strong problem-solving and decision-making skills., • Exhibited ability to effectively work within an inclusive and culturally and linguistically diverse environment., • Ability to assess client needs and develop individualized care plans, • Familiarity with case management software and documentation systems, • Strong internet research and computer skills, especially with Outlook, Word, Excel, PowerPoint, and web-based health information systems., • Judgment and Decision Making - Considers relative pros and cons of potential actions to choose the most appropriate one., • Time Management – Uses time effectively and efficiently; values time; concentrates efforts on the more important priorities; gets more done efficiently and effectively., • Communication Intelligence - Listens to others, able to communicate issues clearly and credibly with widely varied audiences and overcome resistance; fosters open communication and manages emotion in positive ways, • Adaptability & Flexibility - Adapts to changing business needs, conditions, and work responsibilities, • Client Focus - Understands and meets customer needs, whether internal or external, providing a high level of service and cooperation courteousness & sensitivity), • Must possess a complete commitment to, and understanding of, Jewish Family Service’s Mission & Vision., • Cultural Responsiveness – Ensure staff and programming treat each individual with respect - we honor staff and clients and meet them where they are with regard for their unique wants and needs. (Anava), • Partnership – Ensure staff and programs develop and maintain partnerships to support health and well-being and recognize its role in helping individuals and families achieve meaningful and lasting change. (Chevrutah), • Trust - Work with integrity and be accountable and responsive to others to build a foundation of trust. (Eimun), • Will work in the office and in the community; able to travel outside the office to various sites to attend meetings and provide support services., • Must have access to a reliable vehicle, possess a valid, clean driver’s license and be sufficiently self-insured with liability insurance in the amount of $100/$300k., • Physical activities and efforts required working in an office environment., • Visual acuity sufficient to maintain system of files and reports containing computer-generated and handwritten documents., • Auditory acuity sufficient to communicate with staff, clients, and others by phone and in person., • Competitive salary of $58,000 to $63,000 per year, commensurate with experience and qualifications., • Health, Dental, and Vision insurance., • Accrued Paid Time Off (PTO) of 4+ weeks., • 401k retirement plan with agency contribution of 4%., • 13+ observed holidays annually. Jewish Family Services of Western New York is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description Spectrum Health & Human Services Agency Profile: Spectrum Health & Human Services respectfully partners with adults, children, and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life. SUMMARY OF POSITION FUNCTION: Provides direct service to assigned caseload of individuals that have been arraigned and have been released into the community as their court case proceeds through the legal system. Services include comprehensive assessment, service planning, coordination of stabilization needs and other identified areas of need or interest, recordkeeping, case management, collaboration and outreach. MAJOR DUTIES AND RESPONSIBILITIES: • Knowledge and demonstration of agency core values in day-to-day activities, • Provides comprehensive case management assessment to assigned caseload, • Work effectively with probation and other community partners., • Work effectively with individuals enrolled to meet benchmarksregardingenrollment,linkage,disenrollmentand90 day follow up., • Assure all individualized Action Plan (IAP)includes linkages to needed services to be achieved in the anticipated 90 days enrolled with this program., • Provide outreach to client, family, and other involved persons, • Assure and maintain linkages to medical, financial, social, rehabilitative, addiction and psychiatric services, • Provide effective advocacy both to obtain services required by individual clients and to obtain needed systems development or change this may include meeting individuals at their appointments if needed, • Serve as a social change agent by identifying service barriers, participating in the development of solutions, and serving as a systems advocate, • Complete all required data entry into the OMH data system., • Complete all required documentation in the Erie County Probation database within the required 24 hours., • Provide supervision to other team members working in the program., • Have ongoing communication with Erie County Department of Mental Health as well as the NYS Office of Mental Health as needed., • Participate in all scheduled meetings with OMH and Erie County., • Assure data is complete and accurate for the program as a whole., • Demonstrated ability to work independently and to initiate change, • Must possess excellent skill and judgment in a range of clinical and case management activities, • Must be able to collaborate effectively with a team, DOCCS area office staff and have superior interpersonal skills in dealing with other providers and client supports, • Must possess excellent written and verbal skills, • Proficient in the use of computer software such as MSWord, Excel, Power Point, Desktop Publishing, Outlook, etc., • Must possess excellent time management skills., • At least one year of Case Management experience with a bachelor’s degree OR, • Two years’ experience with an associate degree, • Preferred two years experience working with individuals involved in the criminal justice system.

Job Description This key role is the primary point of contact for client inquiries and supports the Medicare advisors, through service and strategic initiatives that help grow and maintain this segment of our Medicare division. These are the fundamental components of the job: • Deliver responsive, solutions-oriented support to client inquiries via phone or email, maintaining a high level of customer service excellence, • Develop, facilitate and deliver presentations for both internal and external audiences, • Schedule appointments for clients and advisors; facilitate presentations for employers and clients, • Collaborate with Medicare Advisors and team to quickly assess complex issues and deliver solution-oriented guidance, • Respond to client-driven inquiries regarding plan benefits, coverage, changes, and ensure timely communication with Advisors, • Client facing experience in customer service or account management for 3 years or more, • Life Accident & Health License and AHIP certification, or ability to obtain in the first 90 days, • Relevant knowledge of health insurance products including Medicare & Individual Health Plans, • Demonstrate initiative by actively seeking knowledge of Medicare programs, regulations and industry changes, showing strong intellectual curiosity and a commitment to continuous learning, • Computer skills are a must, including Word, Excel, Outlook & PowerPoint. Will work with various CRM software platforms, • Demonstrated relationship building skills and passion to make customers/coworkers feel important and valued, • Ability to work well independently and on a team, • Incredible attention to detail and organizational skills, • We are not a call center environment, • We achieve success by building genuine relationships together, with our teams and clients, • We are a family owned insurance broker (70+ years!), • We are deeply committed to the communities we serve and love to get involved, • Competitive salary and referral bonuses!, • Expansive Benefits (Medical, Dental, Vision—and SO many more), • 3 weeks of PTO (prorated based on start date) AND a generous holiday schedule – available 1st day!, • Company 401K contribution received starting Day 1 (for participants 21+ years old), • Educational support, career development, and growth opportunities, • Job Security (we’ve never had a lay-off, even during the pandemic), • Flexibility, including hybrid schedules! Business hours 8am-4:30pm, • Comfortable, family-oriented culture, with an emphasis on work life balance, • Unlimited Volunteer Time Off opportunities (so you can assist in serving our communities), • Fulfilling opportunities that align with your career path and our business needs The compensation range for this position takes many factors into consideration including but not limited to: years of experience/training, skill set, and licenses/designations. It is not typical for an individual to be hired near the top of the range for a position as circumstances and location can vary in every hiring situation. A reasonable estimate of the current range is $56,750 to $101,279.75.

Job Description Buffalo Toronto Public Media is your local source for television and radio - BTPM PBS, BTPM KIDS, BTPM Create, BTPM NPR, BTPM Classical, and BTPM The Bridge! We reach Western New York and Southern Ontario and can be streamed from your favorite device. Engaging our communities through exploration and entertainment-everywhere. We're looking for our next Bridge Radio Intern! What you'll be doing: The Bridge intern* will assist the program director of The Bridge with research, planning, development, and implementation of music programming, digital strategy, and content for use on social media and the web. The intern will gain experience in station branding and management while learning music curation, basic editing and recording, social media and web content creation. Opportunities to collaborate with other departments will be available. Hours are flexible and work may be hybrid - a blend of remote and in-office work. In summary, this individual will: • Assist in regional band curation, local outreach and promotional projects, • Create content for use on station social media platforms and webpage, • Assist in the planning and execution of community events, concerts and outreach efforts, • Collaborate with the production partner on imaging, sound editing, and recording, • Assist with music research, • Provide administrative support to the Program Director when needed What you'll need: • Enrolled as an undergraduate or graduate student in media, communications, journalism or related field - *must be qualifying for college/university course credit, documentation required, • Familiarity and general interest in audio production and its digital distribution, music curation, or brand management, • Basic computer skills including Microsoft Office or similar programs, • Creative, approachable, team-focused, professional demeanor Why BTPM? Because we're awesome! You won't find a better group of talented, energetic people dedicated to quality content and reaching the various communities of our region. We are proud of our culture and you will gain the best experience when interning with us! No coffee-fetchers or copy-masters need apply...we want you to have a meaningful experience and bring a fresh perspective to the organization! *This is an unpaid internship for course credit from an accredited college/university program. Internship documentation or agreement from the school is required. Buffalo Toronto Public Media is an Equal Opportunity Employer committed to a culture of belonging and inclusion.

Job Description Buffalo Toronto Public Media is your local source for television and radio - BTPM PBS, BTPM KIDS, BTPM Create, BTPM NPR, BTPM Classical, and BTPM The Bridge! We reach Western New York and Southern Ontario and can be streamed from your favorite device. Engaging our communities through exploration and entertainment-everywhere. We're looking for our next People Operations Intern! What you'll be doing: The People Operations intern* will assist the people operations department with the execution of day-to-day tasks and employee support. The intern will gain experience in personnel initiatives including compliance, recruitment, onboarding, training, and policy implementation. Opportunities to collaborate with other departments will be available. Hours are flexible and work may be hybrid - a blend of remote and in-office work. In summary, this individual will: • Assist with talent acquisition, • Assist with the coordination of employee engagement activities, • Assist with organizing and analyzing data for engagement, retention, turnover, time-to-fill, and staff surveys, as appropriate, • Assist with processing new hire paperwork, onboarding, and digital employee file maintenance and retention, • May participate in various staff-focused events and committees, • Assist with the internship program, • Record meeting minutes as assigned, • Provide administrative support to the People Operations department What you'll need: • Enrolled as an undergraduate or graduate student in human resources, business, management, or related field - *must be qualifying for college/university course credit, documentation required, • Ability to maintain confidentiality in all matters, • Basic computer skills including Microsoft Office or similar programs, • Creative, approachable, team-focused, professional demeanor, • Very good communication skills both verbal and written, • Willingness to learn, specifically in media and/or the nonprofit sector Why BTPM? Because we're awesome! You won't find a better group of talented, energetic people dedicated to quality content and reaching the various communities of our region. We are proud of our culture and you will gain the best experience when interning with us! No coffee-fetchers or copy-masters need apply...we want you to have a meaningful experience and bring a fresh perspective to the organization! *This is an unpaid internship for course credit from an accredited college/university program. Internship documentation or agreement from the school is required. Buffalo Toronto Public Media is an Equal Opportunity Employer committed to a culture of belonging and inclusion.

Job Description Overview Catholic Charities of Buffalo is hiring a Senior Mental Health Therapist for our Behavioral Health Program with Monsignor Carr Institute, serving clients across at our AppleTree Business Park location in Cheektowaga, NY. The Senior Mental Health Therapist is responsible for providing clinical supervision and support to mental health clinical staff. Acts as site supervisor in the absence of the clinic supervisor. Is also directly responsible for the assessment and treatment of an assigned caseload of children and/or adults (site-dependent) with mental health diagnoses in an OMH-licensed outpatient behavioral health setting. This position will work Monday - Friday 8:30 AM - 5 PM. Catholic Charities is non-profit human services agency that strives to empower individuals, children, and families across the eight counties of Western New York. For more than 100 years, Catholic Charities of Buffalo has provided HOPE to individuals and families of all faiths, backgrounds, and circumstances. As the most comprehensive provider of human services in Western New York, Catholic Charities delivers wide-ranging programs to address systemic poverty, sudden financial crisis, hunger, behavioral health, workforce readiness, family stability, legal immigration and resettlement, and help for older adults. As a trauma-informed agency, we strive to support the total wellbeing of clients and employees. Catholic Charities prioritizes wellness and diversity through various committees such as: CARE (Compassion, Acceptance, Respect for Everyone) Committee to create an inclusive environment where every individual feels seen, heard, and valued; Trauma-Informed Care (TIC) Committee to lead agency efforts in creating and maintaining a trauma-informed workplace; Wellbeing Committee to empower staff to reach their full potential through personal wellness and community support; and the Safety Committee to maintain a physically and psychologically safe and welcoming environment for all. Essential Functions * Orient new clients to treatment expectations and course of outpatient treatment. * Complete comprehensive initial assessments with each client to determine appropriateness for admission and help determine course of treatment. * Admit clients to the program as per policy and regulations; Make appropriate referral if client does not meet admission criteria. * Complete initial and ongoing treatment plans within the required time frames that include the current needs, strengths, safety, and corresponding plan of care for each client. * Provide individual/group/family therapy as prescribed in the client's treatment plan based on comprehensive person-centered assessment and planning. * Promptly and actively communicates with the client's family and designated collaterals and service providers; routinely collaborates with other Catholic Charities' programs to foster comprehensive client care. * Makes active attempts to re-engage clients who withdraw from treatment when clinically appropriate. * Discharge clients per policy and procedure. Promptly complete discharge summaries and send a copy to the appropriate referral sources as per policy and regulations to facilitate "warm" hand-offs. * Sessions are conducted based on clinical appropriateness and client preferences and may be a combination of in-person and teletherapy. Employee must utilize approved video platforms only for teletherapy appointments, meetings and collaboration with treatment team. * Produce accurate, timely and professionally formulated progress notes after each session or interaction that reflects the client's status, progress, and treatment plan goals; * Complete outpatient treatment review (OTR) forms in a prompt, professional, and efficient manner. * Complete required risk-related, reimbursement-related and electronic and paper documentation accurately, completely, and timely. * Completes case record self-audits on each client's chart as required. * Assist supervisor to recruit, orient, and train new therapists. * Assist in monitoring therapist performance, including but not limited to providing clinical guidance, consultation, and direction. * Assist in provisional and annual performance evaluations as required. * Maintain performance accountability and implement corrective supervisory action, as warranted. * Provide coverage as needed to meet clinic and client needs. * Facilitate professional development opportunities to support quality service provision. * Actively seeks guidance, consultation, and direction from the supervisor and members of the treatment team. Comes prepared to clinical supervision sessions and utilizes them as a means to improve clinical skills and expertise. * Participates in required staff meetings and designated training. * Attends other educational training to maintain skills. * Keep credential up to date including completion of required continuing education units (CEUs). The Agency provides many training opportunities, but some CEUs may need to be collected externally to meet individual needs. * Those hired with master's degrees only and/or provisional licensure must take all steps necessary to complete licensure. * Exemplify Catholic Charities' mission, vision, guiding principles and policies and procedures * Promote adherence to high ethical standards, consistent with the Catholic Charities' Corporate Compliance Program, Code of Ethics, legal mandates & labor laws, NYS Justice Center, NYS, OMH, managing contractual regulations and other accreditation standards (e.g. COA, BBB). * Promote and reinforce client-centered, strengths-based, solution-focused trauma-informed care in the context of systems. * Cultivate a culture of sensitivity and respect for diversity. * Adhere to all applicable federal and state laws and regulations including, but not limited to those governing confidentiality, privacy, and program billing documentation standards. * Infuses agency values in therapeutic care, offering quality, client-centered, strengths-based, solution-focused behavioral health and substance abuse services, as well as with collateral contacts. * Perform all duties in accordance with CCB's corporate compliance and ethics program. * Other duties as assigned. Minimum Qualifications: * Qualified Mental Health Professional (QMHP), with New York State license (LMSW, LCSW, LCSW-R, LMHC, LMFT) is required. * Demonstrated record of excellence in providing direct mental health treatment in a licensed clinic setting. * At least two (2) years professional mental health clinical experience. * At least one (1) year providing clinical supervision to students and/or clinical staff a plus. * Knowledge of New York State mental health regulations: Familiarity with state-specific regulations and compliance requirements. * Familiarity with WNY community and continuum of human services (health, behavioral health, social services, etc) systems, organizations and resources. * Cultural competency: Ability to work effectively with diverse populations and demonstrate cultural sensitivity. * Strong communication and interpersonal skills: Exceptional ability to communicate with clients, families, and other healthcare professionals. * Fluent in various computer applications (Word, Excel), electronic database systems, and electronic health records; experience with EMR systems a plus. * Previous supervisory experience a plus. What We Offer * 40-hour work week * 13 paid holidays * 25 PTO days per year (Pro-rated based on first year start date) * Comprehensive health, dental & vision offerings for full-time * Employer-paid life insurance for full-time * Ancillary benefit offerings for full-time * Flexible Spending Account (FSA) option for full-time * Health Savings Account (HSA) when electing a high deductible health plan for full-time * Employer-paid Employee Assistance Program (EAP) * 403b Retirement Plan (Eligible after first pay period) with employer contribution after six months Applicants: Please note that all positions with Catholic Charites of Buffalo are worked in New York State. Compensation range may vary based on factors including but not limited to skills, education, location and experience. Apply today at: As an Equal Opportunity Employer, Catholic Charities of Buffalo is committed to providing equal employment opportunities to all individuals, regardless of race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Catholic Charities of Buffalo will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities, unless such accommodations would impose an undue hardship on the operation of the business. If you require reasonable accommodation during the application or interview process, please contact . Job Posted by ApplicantPro

Job Description Crowley Webb is looking for a marketing and communications intern to support internal teams and gain insight into the development of a marketing campaign. The ideal candidate will bring a fresh, insightful perspective and an eagerness to learn the ropes of an advertising agency. Our internship program has been designed to create opportunities for historically underrepresented groups in the advertising and marketing industry, though we encourage college juniors and seniors of all backgrounds to apply. Read on to see if you have what it takes to join a company named one of Buffalo Business First’s Best Places to Work six years running and one of The Buffalo News’ Top Workplaces four years in a row. RESPONSIBILITIES • Contribute to the development of an internal capstone project through cross-departmental collaboration, • Fulfill tasks set out by supervisors from various departments, including account service, media, and public relations, • Conduct research as requested to develop an understanding of agency clients and their industries, • Assist with the preparation of client-related documents, such as meeting agendas, meeting minutes, and timelines for client meetings and conference calls, • Work with the public relations department to create media outreach lists, assist in creation of press releases, and assist in on-site coordination of press conferences, • Assist in organizing, executing, and staffing media/influencer and community events, • Write copy for blogs and/or social media posts, • Contribute to the coordination of monthly community service events, • Perform quality assurance tests for websitesQUALIFICATIONS, • Enrolled as an undergraduate going into their junior or senior year (or a current senior) in communications, marketing, advertising, or a related field, • Proficiency with computer software such as Microsoft Word, PowerPoint, Excel, and Google Drive, • Detail-oriented and comfortable working in a collaborative environment, • Ability to prioritize workload and effectively manage timelines and deadlines Structure: 10-week summer program starting June 9, 2026 through August 13, 2026 Schedule: Tuesday–Thursday from 9:00am–5:00pm Location: The Sweeney Building, 268 Main Street, Suite 400, Buffalo, NY 14202 Compensation: $17.00 hourly Please note, our timeline for the candidate selection process includes the following: • Route 86 applications are set to close on March 30, 2026., • Once applications close, the hiring team will review all submissions. After resume review, if a candidate is selected to move forward in the interview process, the first step is the completion of a pre-screen survey to allow the hiring team to learn more about their qualifications. The pre-screen survey will be sent out to selected individuals during the week of April 6. Candidates are given 48 hours to complete the pre-screen survey if requested., • If awarded, the final step in the interview process is an in-person interview with members of the Crowley Webb hiring team, located at our office in downtown Buffalo. These interviews take place during the month of April. At Crowley Webb, we believe that a mix of different experiences, backgrounds, and opinions makes for a healthier work environment and ultimately, better work. For this reason, we actively seek to build a more diverse and inclusive employee base by participating in racial equity training as well as exercises organized by our active, employee-led DEI council. We do not discriminate due to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state, or local law. We are an Equal Opportunity Employer.

Job Description Haven House Domestic Violence Shelter is seeking an energetic, empathetic individual that wants to make a direct and positive impact on the lives of individuals experiencing domestic violence and their children. Join the dedicated team of advocates in Erie County's only licensed domestic violence shelter. There are two Part-Time Shifts available- Shift Information: Sunday-Tuesday 4pm-12am and Wednesday-Friday 4pm-12am. Major Responsibilities/Activities: • Individual supportive listening/counseling services to adult shelter residents and conduct crisis intervention as needed., • Conduct group sessions, when needed, to include House Meetings support groups, conflict resolution sessions, etc., • Retain up-to-date case files and progress notes., • Maintain necessary records, statistical information, activity sheets, documentation, logs that are pertinent to the position and to the program to ensure the flow of communication., • Engage in case conferences and case reviews as assigned., • Attend program meetings regularly and initiate and engage in creative programming to benefit shelter residents or staff., • Meet the primary needs of residents during an assigned shift (i.e., token distribution, supplies, etc.), • Meet the needs of working in a 24-hr residential facility (i.e., assist with cleaning, filling supplies, etc.), • Transporting residents in an agency vehicle to their appointments., • Engage in community presentations, if necessary., • Provide administrative duties (making copies, compiling client intake files, etc.) as needed., • Provide legal and social services advocacy for shelter residents., • Provide coverage for the crisis telephone hotline., • Remain alert at all times. All shifts are awake shifts. Employee is not permitted to nap or sleep at any time during their working hours., • Remain cognizant about any physical plant emergencies that must be rectified or security breaches that must be reported., • Models and practices sensitivity, fair treatment and acceptance of diversity in all interpersonal interactions., • Participates and contributes to program Quality Improvement process., • Promote the empowerment of all people as defined by the Social Work profession and Domestic Violence Movement, adhering to the principles of trauma-informed care, • Perform other related duties deemed necessary by program coordinator., • Must maintain and submit all of the required documents and comply with all aspects of the Vehicle Safety and Usage Policy., • Utilize Agency phone and email systems following standard customer services protocol. This includes: answering the telephone in a timely and professional manner, directing calls appropriately and returning phone and email requests promptly. Demonstrate excellent phone etiquette and customer service skills. Also demonstrate knowledge of agency programs and services., • Bachelor of Social Work degree (BSW) or any related field; or Associates Degree with experienced required., • Must have a Valid NYS Driver’s License and continued automobile insurance., • Be able to function as a member of a team., • Work within a busy, fast-paced office setting, • Abide by a smoke-free work environment., • Work a variety of shifts on a rotating basis to include evenings, weekends and holidays., • Bi-lingual skills (English/Spanish) appreciated., • Prior domestic violence experience or prior experience working with victims of trauma appreciated., • CPR or nursing skills appreciated. Essential Physical Requirements: • Frequently move about inside and outside the office in reaction to situations and duties., • Frequently communicate accurate information with coworkers, clients and children who will use the agency services., • Frequently operate a computer and other office machinery, such as a calculator, copy machine, printer and phone system., • Must be able to understand the written and spoken word and respond effectively during the majority of time spent on the job., • Must be able to learn and comprehend basic instructions and orientation to job., • Must be able to multi-task on a frequent basis., • Frequently participate and coordinate with others regarding work situations and decisions., • Frequently interact appropriately and diplomatically with varied stakeholders such as volunteers, staff members, visitors, referral sources, etc. Child and Family Services is an Equal Opportunity Employer: Child + Family Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran or familial status, or genetics. In addition to federal law requirements, Child + Family Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer leaves of absence, compensation, and training.

Pay attention to customers’ descriptions of their computer problems Ask customers questions to properly diagnose the problem Walk customers through the recommended problem-solving steps Set up or repair computer equipment and related devices Train users to work with new computer hardware or softwa

Have access to a computer and a reliable internet connection.

Have access to a computer and a reliable internet connection.

Have access to a computer and a reliable internet connection.

Have access to a computer and a reliable internet connection.

Have access to a computer and a reliable internet connection.

Have access to a computer and a reliable internet connection.

Have access to a computer and a reliable internet connection.

Have access to a computer and a reliable internet connection.

Have access to a computer and a reliable internet connection.

A smartphone, tablet, or computer with a camera.

We’re looking for Data Entry Specialists for Customer Products across the US to work from home and help top brands improve their products before they hit the market.

A smartphone, tablet, or computer with a camera.

Competitive pay / Medical, dental & vision / 401k match / PTO - As a Customer Support Specialist, you will: Answer inbound patient calls in a high-volume call center environment, providing assistance billing questions; Document customer interactions and escalate unresolved issues to the Accounts Rec

Customer Service Rep / Remote] - Anywhere in U.Up to $56k-yr / Multiple Shifts Available - As a Contact Center Associate - FT - Work From Home, you will: handle incoming calls and emails from customers regarding ticket purchases and reservations; provide exceptional customer service by addressing an

Competitive pay - As a Customer Support Rep you'll: Manage large amounts of incoming phone calls; Identify and assess customers' needs to achieve satisfaction; Build sustainable relationships and trust with customer accounts through open and interactive communication; Provide accurate, valid and com

Customer Service / Remote] - Anywhere in U.Up to $26 per hour / Flexible schedules / Health, dental & vision / 401k / PTO - As a Call Center Scheduling Coordinator, you will: Actively communicate via phone, email, and Google Chat with ABA therapists, clients, and other team members to coordinate sch