69 Best concierge Jobs in Metairie, Louisiana (September 2026)

Front Desk Agent

23 days ago

New Orleans

Job DescriptionCompany Description Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen. Hotel Overview: Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa. This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter. Job Description • Process guest registrations, check-ins, check-outs, room assignments, and key issuance efficiently, accurately, and courteously., • Coordinate guest room billing, settle guest accounts, and adhere to all cashiering, credit, and financial procedures., • Block and assign rooms in the PMS, ensuring designated room requirements, preferences, and special requests are communicated and followed through., • Communicate hotel services, amenities, outlets, hours of operation, promotions, and special offerings clearly and confidently to guests., • Maintain complete knowledge of guest room types, layouts, bed configurations, décor, appointments, locations, and applicable room rates and packages., • Maintain awareness of daily house count, room availability, expected arrivals and departures, VIPs, special requests, and in-house guests., • Generate, print, review, and distribute daily and weekly operational reports as required., • Assist other Front Office departments and operational teams as needed to ensure a seamless guest experience. Royal Service & Guest Communications – Flex Duties • Serve as a telephone concierge, answering internal and external calls promptly and professionally while following established hotel telephone etiquette., • Process, log, and distribute incoming guest communications through email and digital messaging platforms, including Kipsu, in a timely and professional manner., • Receive, document, dispatch, and follow up on guest requests through Royal Service management software, ensuring requests are completed and guest satisfaction is confirmed., • Respond promptly and professionally to guest requests across all communication channels, anticipating needs and providing personalized service., • Handle In-Room Dining (IRD) order calls, utilize suggestive selling and upselling techniques, and coordinate with IRD and Culinary teams to facilitate accurate and timely delivery., • Transition seamlessly between Front Desk and Royal Service responsibilities based on scheduled flex duties, operational demands, and peak activity periods. Guest Relations & Service Recovery • Anticipate guest needs, acknowledge all guests warmly, and provide attentive, personalized service regardless of operational volume or time of day., • Maintain positive guest relations and demonstrate professionalism, discretion, and genuine hospitality in every guest interaction., • Respond to and resolve guest concerns and complaints promptly, utilizing appropriate service recovery techniques and escalating issues when necessary., • Document guest concerns, requests, and service recovery efforts accurately and ensure appropriate follow-up., • Build guest loyalty through personalized service, recognition of guest preferences, and active promotion and participation in the hotel's loyalty program., • Maintain awareness of in-house groups, meetings, events, VIP arrivals, and other activities that may impact the guest experience. Reservations & Administrative Support • Enter, update, confirm, and process room reservations, cancellations, modifications, and date changes in accordance with established reservation policies and procedures., • Enter group rooming lists as directed and coordinate with Sales, Conference Services, and other departments as required., • Assist guests with folio inquiries, billing questions, account adjustments, and other Front Office-related requests., • Maintain accurate documentation and records related to guest transactions, reservations, requests, and service recovery. Departmental Knowledge, Standards & Compliance • Maintain complete knowledge of and comply with all departmental policies, service procedures, brand standards, and operational requirements., • Maintain current knowledge of all hotel facilities, services, outlets, amenities, hours of operation, events, promotions, and daily offerings., • Maintain knowledge of emergency procedures, including appropriate response protocols and emergency services dispatch procedures., • Maintain a clean, organized, sanitary, and professional appearance of assigned work areas, including the Front Desk and Royal Service Office., • Protect guest privacy and confidentiality and appropriately safeguard guest information, belongings, hotel property, and financial information., • Demonstrate flexibility and willingness to assist with operational needs across Front Office and other hotel departments as directed by management., • Perform other job-related duties and responsibilities as assigned.Qualifications, • High school graduate or equivalent vocational training certificate., • Previous experience as a Front Desk Agent, Royal Service Agent, or Guest Relations role in a luxury hospitality environment preferred., • Computer literate in Microsoft Windows and Office Applications.Knowledge of Opera Property Management System (PMS) and PBX / telephone switchboard operating systems., • Fluency in English (verbal and written); second language fluency (preferably Spanish) is an asset., • Suggestively sell and up-sell hotel services, packages, and In-Room Dining options., • Perform job functions with attention to detail, speed, and accuracy., • Prioritize, organize, remain calm, and resolve problems/complaints using sound judgment in a fast-paced environment., • Work cohesively as part of a team with minimal supervision., • Work cohesively as part of a team with minimal supervision., • Maintain confidentiality of guest information and pertinent hotel data., • Work a flexible and varied schedule based on business levels and market demand Additional Information All your information will be kept confidential according to EEO guidelines.

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