Restoration Estimator-PacWest Restoration-Damage Repair
29 days ago
Beaverton
Job DescriptionBenefits: • 401(k) matching, • Company car, • Competitive salary, • Dental insurance, • Health insurance, • Opportunity for advancement, • Paid time off, • Training & development Key Responsibilities: • Customer Service, Communication, and Sales - Serve as Initial primary contact with owners, adjusters, and consultants., • You are the first response to job opportunities. It is your job to dispatch to a project, inspect & sign the job. You will call the customer typically before the mitigation is complete to introduce yourself and set up a site inspection to gather the necessary information pertaining to the reconstruction necessary to complete the project., • Educate the customer on the processes of reconstruction, insurance process, job schedule and completion, and establish realistic expectations for the process., • Scope development, negotiation and agreements with customers and adjusters., • Create repair estimates using industry programs Xactimate and Xactanalysis, • Consistently identify potential site hazards (asbestos, lead paint, mold, etc.)., • Must conduct oneself professionally and with courtesy at all times. Must be proactive conveying information and be immediately responsive to requests for information., • Comprehensive understanding of customer service, principles and practices., • Attention to detail and keen sense of safeguarding other people's property and information., • Work closely with all customers and adjusters to fulfill excellent service experience., • Ensure all communication between customer work partners is handled effectively using professional techniques and excellent communication so that all work provided by subcontractors or in-house employees meets or exceeds Company standards and creating return customers, not just of the customer, but the referring parties, insurance company etc., • Ensure delivery of excellent customer service and communication., • Customer inquiries/complaints are monitored, quickly acted upon, and properly recorded in Dash., • Initiate all required contracts, authorizations, and other required documents with customers., • Documentation of work flow process in job notes located in the project file in Dash, in a timely and accurate manner within the designed timeframes., • Make calls daily and/or correspondence to customers and adjusters to collect balances owed., • Work with coordinators, customers, and adjusters to resolve outstanding issues., • Update customer files with payment and contact information., • Arrange payment plans when necessary., • Create and maintain good relationships with partners, vendors, insurance carriers, adjusters, supervisors, co-workers, and customers., • Track and record incoming customer payments on your collections tracker., • Work closely with Office Manager for all legal matters pertaining to past due customer accounts and property liens., • Accountable for reducing delinquency of customer accounts., • Create accurate floor plans in Xactimate Sketch., • Residential/Multi-family estimating experience., • Create and adhere to acceptable budgets and address overages as they present themselves., • Independently manages own work., • Make routine calls to customers to collect progress payments and final invoicing., • Assist in pricing change orders and supplements., • Complete all open items and supplements and supply info to the adjuster., • Strong analytical and problem-solving skills., • Excellent verbal and written communication skills., • Assist in the development and continuing improvement efforts of the company., • Comply with company and department policies, procedures, guidelines, and standards., • Attend sponsored operations and safety training courses as required.Qualifications:, • At least 3 years Xactimate estimating experience., • Must use corporate standards for Xactimate estimates, proposals, etc., • Extensive Customer Service experience., • Microsoft office skills., • Professional demeanor and appearance, excellent Telephone skills., • Meeting adjusters on the job-site, • Delivering estimates and final billings, • Contact all customers to ensure that they are pleased with the project., • Ensure that all invoices are prepared and processed quickly., • Collect any outstanding payments as needed., • Review project profitability to ensure we met our target of 50% GP., • Hold a project debriefing to discuss how the project was handled and what should have been done differently to continuously enhance and improve processes within the company.Our benefits include:, • Health Insurance (including Vision, Dental & Life), • Retirement plan with company match, • Sick Time, Vacation & Holiday Pay, • Advancement Potential, • Company Vehicle, Insurance, Fuel CardWe believe a company is only as good as its people, and we are looking for members to join our team. If you are interested in learning more about a career with PacWest Restoration as a Property damage Estimator, apply today!