Customer Service Representative (CSR)
12 days ago
Downtown Brooklyn, Brooklyn
Kingbridge Cleaners & Tailors provides the finest garment care and expert alteration services in the world. Processed and cared for without compromise for the most discerning customer, Kingbridge blends modern technology with old-world techniques to deliver flawless customer service. The Kingbridge work-family is always striving for innovative ways to provide a convenient and world-class experience to every customer. Our inviting stores are specifically designed to develop meaningful relationships and express our difference with other cleaners, to our customers. The Customer Service Representative is the face of our business and provides each customer with a professional and warm experience from the moment they’ve entered our business to long-after they have left. They are responsible for building relationships and loyalty to our brand by ensuring operational excellence. Passion for the brand, doing the right thing, and supporting your team are vital. The Role:
Service & Philosophical ○ Build and manage relationships with our customers, ensuring their experience is in line with Kingbridge’s expectations and core values. ○ Responsive to the expressed and unexpressed wishes and needs of our customers.
○ Create unique, memorable and personal experiences for our customers.
○ Own and immediately resolve customers' problems.
○ Create a working environment of teamwork and lateral service so the needs of customers are met.
○ Provide high value feedback to supervisors and management on new opportunities for growth.
○ Liaison the relationship between customers and tailors through warm transfers, support, and assistance.
○ Engage with customers and team members professionally in person, over the phone and through our software. Technical
○ Verification and update of customers account information and preferences.
○ Detailed inspection, flagging, and pre-care of customers garments.
○ Accurately describe garments, condition, and special preferences within our software
○ Creating and tracking new orders in our software.
○ Assist customers with picking up their garments in-store and scheduling delivery of their orders.
○ Manage exceptions through key performance indicators.
○ Responsible for uncompromising levels of cleanliness and creating a safe and accident-free environment. The Candidate:
Required Qualities and Skills ○ A passion for delivering a world-class customer experience.
○ A proven track record of delivering results and the drive to exceed expectations.
○ Strong adherence to process and organisational skills prioritizing attention to detail.
○ High attention to detail when completing tasks.
○ Strong verbal and written communication skills.
○ Punctual and reliable Ideal Qualities and Skills
○ 2+ years of luxury retail experience.
○ An understanding of textiles and garment construction.
○ Ability to be flexible and agile to meet business needs.
○ Computer proficiency with Apple Mac & Google G-Suite. Job Type: Full-time Pay: $16.00 - $22.00 per hour Benefits: Flexible schedule
Paid time off
Shift: 8 hour shift
Education: High school or equivalent (Preferred)
Experience: Customer Service: 1 year (Required)
Work Location: In person
